Neighborhood Favorite
Recognized as a trusted local business, voted by our community for exceptional service and quality.
Voted Best of Gwinnett
Acknowledged as one of Gwinnett’s top service providers, chosen by residents for excellence in plumbing.
Halo Certified Water Quality Expert
Certified experts in improving your water quality, providing solutions tailored to your needs.
Google Guaranteed Company
Proudly verified by Google as a licensed, insured, and pre-screened company you can trust.
Screened and Home Advisor Approved
Thoroughly vetted and approved by Home Advisor for professionalism, integrity, and top-notch service.
Google Rating
4.9
Based on 1247 reviews
Chen Plumbing
4.9
Gale MacNeill
15:19 24 Aug 25
Very quick and excellent plumbing service once again.Dawson from Chen Plumbing had the issues solved and fixedefficiently and most pleasantly. Thanks.
Alexis Pastor
17:11 21 Aug 25
Our technician, Christian, was amazing with great communication and follow-up
Betsy Thompson Byers
03:29 21 Aug 25
Easy to contact and schedule. Great service, communication, professional and friendly. They’ve been extremely helpful!
Kathy Wiegand
00:37 19 Aug 25
We appreciated Coby's explanations and the thoroughness of his work. Very personable and was clear he knew what he was doing. We'll call on Tim Chen Plumbing again! Thank you!
Alan S
18:57 18 Aug 25
I've been using Chen Plumbing for over seven years. The work is always excellent. This was as well.A suggestion: when wall board must be cut, offer the customer a choice to seal the hole on their own, or cut the hole a standard size to install an access door. Carry access doors in the truck. Less stressful for the customer, and no issue trying to then find a dependable repair person.
Hodges Markwalter
23:21 16 Aug 25
Arrived within 30 minutes on a Saturday when I really needed a plumber. Highly recommend!
Ben Boyd
22:18 11 Aug 25
I called Chen after our water heater dumped its contents out in our basement - they were out with an hour and Christian did a phenomenal job of swapping out our unit. He clearly explained the process and what he recommended, and did an amazing job for us. It really felt like he treated our house like his own and made sure the end result was excellent - I could tell it would pain him if he didn’t do a job he could be proud of. He’s also the only person we’ve had work on our house who was meticulous in ensuring our carpet remained clean and he pointed out other issues in my house as he went. We’re big fans now and he will be the first call I make for any plumbing issue going forward.
Jennifer Carter
12:55 10 Aug 25
Scheduling with Chen Plumbing has been so easy and there is always a courtesy call/text when the tech is on the way, which has been very helpful when scheduling work for my personal home, as well as my client’s homes (interior designer). For this service call in particular, our tech, Matthew, was on time, very courteous and knowledgeable, explained everything to myself & client giving options, and completed the work in a timely and efficient manner. Would highly recommend!
yvonne carroll
02:03 09 Aug 25
We have used Tim Chen for many years and are always happy with the workYvonne and Tim
Amanda McCann
18:18 08 Aug 25
Chen Plumbing gave top notch service! The communication from Elisa and Leo was absolutely fantastic. Incredible customer service! Simeon, the plumber/tech, did an amazing job. Super knowledgable, professional, helpful, and friendly. We had a leak and ended up needing to replace our water line to the house, which was not fun, but Simeon and his co-worker did an amazing job, and performed the work thoroughly but quickly (in 1 day). The company also gives a 5 year transferable warranty on the parts and labor, which is really great. Overall, one of the best plumbing experiences we've ever had, highly recommend this company!
John Powell (Baloo)
18:55 07 Aug 25
Tim Chen and crew lead by Victor performed some incredible work for our plumbing issues for a 55 year old brick ranch style house. Tim’s assessment's was spot on. The tear out and replacement took 1 1/2 days. We are very satisfied with the quality of care, quality of materials, quality of labor. We highly recommend Chen Plumbing!
Tina Paternoster
18:15 04 Aug 25
Was disappointed that I asked several times for a ballpark figure for something very simple and straightforward, which they were not willing to give me and then they came out and gave me a price much higher than I anticipated. So I ended up paying a $49 dispatch fee for nothing.
Liam Grove
18:17 01 Aug 25
Simeon was fantastic. Very professional, on time, and got the job done quick. Highly recommend.
Brian Kurlander
15:24 01 Aug 25
Chen Plumbing is outstanding. From major plumbing projects to small jobs and leaks; their work is fast and effective! I highly recommend them for your next plumbing project or problem.
Adrienne Baker
14:53 31 Jul 25
Simeon was clear and thoughtful in providing next steps for us to consider. The issue isn't resolved yet but I appreciate him taking the time to explain the complexity.
Dirk Addertongue
23:23 30 Jul 25
I've had the pleasure of using Mr. Chen's plumbing services for over 30 years and during that time he has been the most professional and effective contractor of any kind I've ever dealt with. Perhaps the most impressive feat he and his team ever performed for me was to somehow weasel their way into a 2' high space between floors to remove, chunk by chunk, a leaking cast iron drain line. His skill meant I didn't have to replace either a drywall ceiling or a brand-new hardwood floor.The most recent job, the one that has occasioned this review, was a simple clogged drain. Mr. Chen sent one of his best team leaders, Victor, who arrive on time, handled the matter quickly and completely, and, after a few minutes talking about family, left us both with a smile.While I hope not to need plumbing services again soon, when I do, there are none better to call than Chen Plumbing.
Kim Lost Cat Finder
23:14 30 Jul 25
Very knowledgeable and professional! Extremely pleased with tub install and new pipes. Top notch work!
James Wolfe
19:57 30 Jul 25
Simon is a gentleman and great professional. We enjoyed our interaction with him as well as the team @ CHEN...
Thomas Bigelow
18:08 30 Jul 25
Christian from Chen Plumbing was awesome! Very informative and reasonable in price for the work done.
Mike Foote
12:05 28 Jul 25
I was happy with the service and the technician, that being said, the price was high, $395 for 15-20 minutes work and a $15 dollar fitting. That equates to approximately $1300-$1500 an hour depending on travel time.They would not give and rough estimate over the phone, and charged $49 to come do an estimate, if you have the work done, they waive that.I had to have it done so that our new range could be installed, so I agreed. The stove was already out of the way and the area was clean.Again, not unhappy with the service, but the price was very high, if I had it to do over again, I would find a company that gives free estimates.
Lincoln Silver
22:50 26 Jul 25
Punctual, clear communication, performed the job exactly as I wanted. I don’t mind spending a little bit more to support small, family owned businesses. I plan on recommending to neighbors.
Rachel Layne
21:49 26 Jul 25
They came out quickly to assess the problem. Then once we excepted the quote they completed the job quickly.
Jeff Brabaw
21:06 25 Jul 25
Christian did a great job at my 75 year old home. Great communication and very thorough. Chen does a fantastic job at organization and communication. Key to being a successful organization and maintaining great employees. CHEN plumbing has been to my house 3 times in the last two weeks for some major projects. All of the projects were completed and I am very happy with the workmanship, communication and care that was delivered. I wouldn’t go anywhere else. Great team and great company!
Jeffrey Brabaw
20:59 25 Jul 25
This was the initial review of the plumbing issues I am having. Will be back out to complete them.
Jodi Henley
15:38 24 Jul 25
Chen Plumbing and Travis, the technician who worked with me, were both incredibly professional and efficient. Scheduling was simple, and they arrived right on schedule. I'll definitely be calling them again with any future plumbing issues!
Qmen1570
21:03 23 Jul 25
I called three plumbers and the young lady who answered the phone for Chen plumbing was the only one that was not rude. She was pleasant and professional. It is the reason why I chose Chen plumbing.Travis was great. Very friendly and Professional. Answered all my questions. Got the job done quickly and cleaned up after himself. Obviously, the employees enjoy working for the company. Chen plumbing is my new plumber.AJ
James Wang
10:58 23 Jul 25
On the phone, I was told the despatch fee is $50. On site, the diagnosis fee starts at $195. The company is not upfront about the charge. It is very confusing to treat despatch as trip charge. The technician is good to perform his job. But the fee is not transparent. The charge amount on the initial diagnosis should be upfront and transparent for customer such that a decision can be made to use the service or not at the very beginning. In the initial phone conversation, the customer described the water leaking issue from behind drywall ceiling. In this situation the customer was facing a tough choice. Either to pay for $250 (diagnosis) to really find out the issue and the actual job charge or to call off the service after paying the despatch fee.
Paul Strouts
17:31 22 Jul 25
Travis was great. Gave great guidance, walked me through the process, talked about pros and cons of the installation, then completed everything in short order. Added bonus…he installed a new shower head that I was going to take care of. Well done, and we’ll use Chen again in the future.
John O'Mahony
00:18 22 Jul 25
Great experience, thank you Chen Plumbing for the quick diagnosis & thorough repair!
Andrew Coppola
18:15 18 Jul 25
Called ahead of arrival time. Explained how they proposed to fix issues and provided quote. Finished all projects within ~3 hrs
Alvin Cheon
15:48 18 Jul 25
Really fast and really professional! Answered all of my questions and a bit more while doing some solid testing to make sure the issue was fixed 😀
Johnny Schaad
21:11 17 Jul 25
Wow Tim & crew were awesome and got everything done in one day!! Amazing
Kevin Ksionzyk
20:05 16 Jul 25
My experience with Chen Plumbing was awesome. They are incredibly professional - from their communication to their quality of work. I would always recommend them, and won’t hesitate to utilize their services again if needed.
Derrick Paige
20:49 13 Jul 25
Tim was very profesional. Knew the problem when he first seen it. Great job!!!
Max Jones
20:04 11 Jul 25
As we told Braulio and David, the two skilled plumbers who rescued us from what could have been a very awful sewer pipe-backup situation, "You two have made us customers for life." Our entire experience with Chen Plumbing was beyond excellent from start to finish. From the moment we had our issue--they were at our house within an hour of our first call on the Thursday before the 4th of July weekend (!!!)--until they finished the spotless cleanup of our new sewer line (which they both installed, meaning we had the consistency and reassurance of working with the same people throughout the experience), Braulio and David worked tirelessly to fix our problem, answer our questions, and have us as good as new (and probably better off than the original setup) as quickly as possible. The whole team was great--communication via text and phone was quick, frequent, and very customer-focused--and the pricing was fair and never deviated form the initial quote, even though they had to deal with a few hiccups as they worked around our 1958 plumbing. I could go on and on, but suffice it to say that you will not go wrong if you call Chen Plumbing for anything related to your home system. We are very grateful for everyone on their team!
RA Perkins
14:04 11 Jul 25
Chen Plumbing and Cody Butts are experts and I highly recommend! My recent call request to them was to replace a bathroom faucet, fix or replace the loose front spigot, and inspect the crawl space. Cody is knowledgeable and personable. He photographed all items and fully explained everything he was doing. He replaced the bathroom faucet, and inspected my crawl space and found that the tub drain pipe was not installed correctly. He and Zach returned and repaired the tub pipes and replaced the front spigot. All was done expertly and to my satisfaction.
Karen Walsh
22:36 10 Jul 25
Matthew and Chen plumbing were great. Had quick availability, kept me informed along the way for my appointment progress and the work was done same day. Great service and transparency
Marshall McCabe
21:17 09 Jul 25
Great response time and major repair done quickly and cleaned up behind themselves!
David Guzman
15:26 09 Jul 25
Matthew came out to flush out my tankless water heater yesterday. Can't say enough good things about his service - passionate about what he does, friendly, efficient, and incredibly knowledgeable. Matthew also took a look at a couple of other items that I had questions about and left me with some thoughtful insight about additional preventive work we need to consider. I plan to approve that estimate in the next couple days. I really hope gets to come back out to do the work - 5+ stars.
Blake C
18:19 07 Jul 25
Whoever was driving on Piedmont rd NE about 5-10 minutes ago is absolutely reckless and unprofessional.
Kyung Kim
17:45 07 Jul 25
I originally called for an estimate to replace two standard bathroom faucets, which they couldn't provide over the phone and had to have someone out for a cost of $49. When he came, the estimate that was provided was almost $300 more than what I could order service from home depot who did provide me with an estimate. So now I'm just out $49.
anthony desarno
00:50 03 Jul 25
Called the guys at 7pm for a clogged garbage disposal. Tim arrived an hour later and got it fixed by 8:20. Wonderful service and help. I’ll be using them again!!
Solomon Cooper
21:05 02 Jul 25
Brylen and the team provided excellent service. They were very punctual and attentive, and diagnosed. The root of my problem came with a game plan. It was fixed within two hours, and above and beyond to make sure that everything was working correctly, I can’t say anything but great things about Chen Plumbing
Carol Reimer (CarolReimerSellsHomes)
21:25 01 Jul 25
They were on time, very professional and knowledgeable. I was pleased with the proficiency and their overall work! I will definitely recommend them! Old cast iron is not easy to work with and they had to replace sections in under them he kitchen a d thr line out to the clean out in the yard.
Marilyn Mahabee-Harris
13:07 01 Jul 25
Impressive late night and emergency repair. Very prompt. Professional and clearly a pro at these types of problems. Kind assistance in letting us know resources that would be needed next. Highly recommended
BeCa Fisk
22:48 30 Jun 25
Great experience! Our tech (named Cody) did a fab job. Service was quick, sensitive to times that worked for us, and rescheduled promptly after we experienced a power outage that disrupted our original service time.
Natalie adams
20:53 20 Jun 25
Chens Plumbing guys were really nice, patient, and observant. I would highly recommend them.
Libby Roland
18:17 13 Jun 25
Cody was fast and courteous. All around great experience. Will contact them again if we need a plumber.
Matthew Cowley
01:31 13 Jun 25
Great experience with Chen Plumbing! Communication was awesome and they sent someone to our house quickly. Brylen took care of our issue and got it fixed up in no time. Thanks a lot!
Kraig Moormann
11:52 12 Jun 25
We had a great experience with Chen Plumbing. Braulio provided excellent service and communication through the process. He and his associate were very professional and committed to completing the project. They were also very knowledgeable. I highly recommend.
Monique Eastman
16:34 11 Jun 25
They are very efficient and professional. We will use them again when needed!!
Millie
15:20 10 Jun 25
Cody Butts and his assistant did an amazing job repairing our shower handle. Everything went smoothly and quickly, he knew exactly what to do. Thank you!!
Vance Chucci
15:14 10 Jun 25
Cody Butts and his assistant were super helpful and gave us options for how to proceed. Our shower was an unusual setup but he was able to figure out a good repair quickly, and now my shower works better than ever. Thanks guys!
Tish
15:27 09 Jun 25
Lol they don't do plumbing where this place is, walking by the place it's obviously a car shop of some sort
shawanda johnson
23:44 05 Jun 25
I cannot say enough about Braulio Cobarruvias and his partner!! 🫶🏽☺️🫶🏽☺️🫶🏽My disabled elderly mother had significant plumbing work done on the outside of her home 3 years ago and Braulio performed a camera service and found a tear or belly in the pvc pipes. I was devastated because my mother is also on a fixed income and I was laid off recently. The professional service and the empathy was unmatched!!! We were treated kindly and they took time to explain everything they were doing, what they found, a quick Look at the inside of the house to measure the overall psi. They have 5 stars for a reason!!! Again, I cannot say enough about Braulio's customer service. I rarely write reviews but they more than deserve 5+++ stars for their expertise and more importantly to me & my mother... their heart. We have all gone through different things lately and it feels awesome to not feel taken advantage of. It feels great to know that if the original plumber doesn't make the necessary repairs I have 2 great professional licensed plumbers that won't disappoint.
