Neighborhood Favorite
Recognized as a trusted local business, voted by our community for exceptional service and quality.
Voted Best of Gwinnett
Acknowledged as one of Gwinnett’s top service providers, chosen by residents for excellence in plumbing.
Halo Certified Water Quality Expert
Certified experts in improving your water quality, providing solutions tailored to your needs.
Google Guaranteed Company
Proudly verified by Google as a licensed, insured, and pre-screened company you can trust.
Screened and Home Advisor Approved
Thoroughly vetted and approved by Home Advisor for professionalism, integrity, and top-notch service.
Google Rating
4.9
Based on 1442 reviews
Chen Plumbing
4.9
Andrew Strain
22:59 29 Dec 25
Very happy with our experiences with Chen Plumbing. Found a plumbing company we can trust.
Dene Dixon
19:19 29 Dec 25
Simeon was very courteous and efficient with solving our plumbing issues. He also wore shoe covers inside the home to be respectful of his customer's home.Chen Plumbing provides excellent communications to its customers to provide time of arrival as well as a photo of our plumber, Simeon, before his arrival. We truly appreciated a 30-minute window instead of the usual four-hour window. We will not hesitate to use Chen Plumbing if we have any future needs!
Karen Bialy
20:35 27 Dec 25
Main water line break was repaired quickly. Shawn was prompt, professional, and personable. Assessed scope of work, performed repair, and completed the work with review of all outside and indoor fixtures. Excavation area required a shrub to be replanted and the site was left tidy. We will definitely use Chen Plumbing again for future improvements and home maintenance.
Jae Nam
21:42 26 Dec 25
Tim saved the day by coming out at 10 pm and fixing the water leak in our basement all under 1 hour! Thank you so much!!
Heidi Holzknecht
16:17 25 Dec 25
I called Chen Plumbing having discovered a 'wet patch' where there shouldn't be. Tim & Otto came out that day, found the leak (under the front of the house) and very quickly organised to have the whole front line replaced.I could not have been more impressed with (a) how easy and quick it was to make an appointment, (b) how efficient and effective Tim was in diagnosing the problem and getting a digger out to our house *same day*, (c) how well oiled the admin team coordinated with Tim & Otto on the ground to make sure waiver docs were signed & everyone was clear on the quote etc. (d) how diligent Tim & Otto were in making sure the job was done and done right, and (e) how good their communication was with me (I had to leave for work in the middle, and got text messages to update me on the work progress).When we moved in several years ago we were quoted a price to have the front line replaced - compared to that, what we paid Chen Plumbing was very affordable (Tim threw on a bunch of discounts that I guess I might've known about if I was collecting mail coupons).I live in Tucker, and I also love that Tim is a local guy. Happy to support real local Atlanta business - the last 'local' business I called was actually based in Athens(!). Thank you Tim & Otto. It's a big weight off my mind! Looking forward to our water bills going back down again. I'll be using Chen Plumbing again.
mary ann miller
17:39 24 Dec 25
I've used Chen plumbing for years at home and at my place of business, so yesterday when we had a carbon monoxide issue I didn't hesitate for a second - I knew who to call. Due to the nature of our business, they understood what an emergency this was and were here within an hour and stayed until 2am until the jobs were complete (yes, multiple issues). They were knowledgeable, patient and thorough. Chase personally called me this morning on his day off to be sure everything was satisfactory and to go over a few more things with me. I am very impressed with his attentiveness and follow through! Huge kudos for Chase and Chen plumbing! Thank you!!
Luke Laurich
19:38 23 Dec 25
Shane S was very inquisitive and passionate about his job. Very personable and helped quickly diagnose and treat the problem.
Elizabeth Kemph
01:23 23 Dec 25
Our plumber Simeon was very thorough, professional and clearly experienced. He was great at explaining the plumbing issue and what needed to be done to resolve it. I’m glad we called Chen Plumbing.
Patrick Buchanan
20:23 22 Dec 25
Great experience with Chen Plumbing with a leak issue associated with our dishwasher. The technician was superb. Patient and precise. Highly recommended.
d huff
17:34 22 Dec 25
Very disappointed with Tim at Chen Plumbing. I requested service to clear a clog in a kitchen drain line. I had already isolated the problem to an old 3" pipe and asked them to come and clean it. After committing to come same day, they reached back out to re-schedule so we accommodated for the next day. When Tim arrived, he wanted remove/replace the old pipe, then snake the line AND replace the working disposal. Instead of a simple cleaning, he insisted on a repair estimated at $3800! I asked him to just do the cleaning and he said he WOULD NOT do it -- "I should do it myself or get another plumber"! So I was stuck AFTER I had accommodated their re-schedule. Afterward I DID go and clean it myself when I had time with a hose and pressure bulb in about 15 minutes. I also tightened the seal on the disposal and now I'm fine. And $3800 better off. This is the second time this high estimate ploy was used. The last time I used Chen Plumbing I was on site and declined the $2500 recommendation to dig up pipes and insisted that he simply clean a line for $500. Don't just take what the plumber tells you! I won't use Chen again with these ridiculous recommendations.
Garett Bethenod
17:14 22 Dec 25
Shane did a great job and I would recommend him to anyone that needed work done. Very nice guy.
Gerald Tyrus
16:17 20 Dec 25
Cody Butts was an excellent technician , he answered all my questions and provided details on any tasks he was going to perform to diagnose the problem of a hidden ceiling leak in our home. I was very satisfied with his service today
Hon Kwe
15:24 20 Dec 25
Cody and the gentleman with him provided a great customer experience and exceptional service. They were knowledgeable, friendly and efficient. I truly appreciate them.
Adelle Frank
00:05 20 Dec 25
Shawn, like every Chen Plumbing technician we've ever had, was incredibly thorough in evaluating the situation, explaining the issues, and outlining service options. Shawn was also very friendly and respectful, a delight to have work at our home.
Mike Nolin
22:28 19 Dec 25
Chen Plumbing is such a well run company. Today, our technician, Simeon took care of some issues- he was professional and informative. He was able to address some issues that weren’t a part of the original service call- very quickly. Another outstanding experience with this company.
April Ledbetter
21:58 19 Dec 25
We had a great experience with Cody Ard from Chen Plumbing. He was knowledgeable, courteous, and clearly cared about getting the job done right. Cody took the time to explain what was going on, worked efficiently, and made sure everything was properly handled before he left.It was truly a pleasure to have him in our home, and we felt confident the plumbing issue was fixed well. I would gladly recommend Cody and Chen Plumbing and would absolutely call them again.
Steve Caldwell
20:47 19 Dec 25
Chase and Christian were very experienced and professional. They went above and beyond to find and fix the leak in our exterior water supply line. The price was below other quotes. I highly recommend Chen Plumbing.
Camryn Sammond
18:03 19 Dec 25
Shawn was an absolute pleasure to work with. We had a major leak around Christmastime and needed repairs ASAP before having company for the holidays. He turned a seemingly super stressful problem into an even better solution that we didn’t even think was possible. Shawn arrived the same day I called even though they were really busy due to the holidays. He explained the issue but reassured us that insurance would cover the repairs which was such a relief because we all know money gets tight around the holidays. Overall, 11/10 experience and I will be using this company in the future for any and all my plumbing needs!
Carol Ramirez
17:33 19 Dec 25
I have been a customer for decades! Tim Chen never disappoints and Cody is the best!
Michele Monti
17:30 19 Dec 25
Very professional, friendly, pleasant service! Ask for Shane, he's a sweetheart!
Jennifer Seitz
23:31 18 Dec 25
Shane was so knowledgeable. He was so good at educating me on what was going on. He did not over charge and he gave me great ideas for the futur. He was a joy to have in my home !
Katie Patterson
23:13 18 Dec 25
We loved our experience with Chen plumbing and Cody B. Communication was great our technician arrived at the expected time. I really appreciate how thorough and informative Cody was in ensuring that our problem was fixed!
Marcus Cox
18:58 18 Dec 25
Cody from Chen plumbing was amazing. He had a great attitude and was a pleasure to deal with. Calling in for my issue was easy and Cody's arrival was prompt. He was able to finish the job same day as promised. Will definitely use again in the future.
Cindy Le
03:25 18 Dec 25
They are very fast! Chase and Christian came out the same day I called. They are very thorough and truly care about their work. I’m very happy with them. Highly recommended!
Susan Burch
03:15 17 Dec 25
We had two ADA height toilets put in by Cody with Chen Plumbing. He was very kind in explaining how the work was being done. Cody was careful in cleaning up afterwards and hauled the two toilets away also.We would have him come back if ever we had another plumbing need.
Lawrence Gardner
16:37 16 Dec 25
Great customer service. Asked all the right questions before the installation and made a midcourse correction when needed.
Chen Yao
15:00 16 Dec 25
It was an 4-hour job, fixed multiple plumbing issue at the residence. Really good experience. The technician Braulio did an excellent job, from explaining the issue to carrying out repair/replacement, while kept the site clean. The result is is what we are looking for.
Ervin Hall
00:11 16 Dec 25
Chen Plumbing has worked on both my prior home and the new one I just purchased not too long ago. Cody did an amazing job and also made sure to educate me about plumbing maintenance. He was very detailed and also explained everything to me in a way for me to understand. Definitely will recommend moving forwarde.
Santos Javier Lopez
15:51 15 Dec 25
Wow! What can I say. I was an unexpected blockage in my sewer drain. It was a Sunday and around 6 and I was able to get scheduled and someone came out.Shane was extremely professional and courtesy during the draining clearing. He explained everything and showed used proof of the blockage and cleared it. I really appreciate the professionalism and the upfront approach to the problem. Shane was quick and direct to the point. Even during the freezing cold plunge he was able to assist.Luz was the scheduler that was able to accommodate us so such short notice. I appreciate all the hard work and professionalism that everyone did.
Srinand Mandyam
14:34 14 Dec 25
Chen Plumbing is awesome! Shawn was thorough, knowledgeable, and friendly. Be forewarned, they are very expensive.
Doug Horn
16:31 12 Dec 25
Everything was handled in a professional manner and to our complete satisfaction.
willie carrington
14:34 11 Dec 25
Arrived before the schedule time! ( A plus) inspected water flow inside and outside the home, water heater replacement needed soon!
Robert Woodward
18:08 10 Dec 25
Shawn Bush did an excellent job rebuilding the interior of an old Kohler toilet in our powder room. He is articulate and very knowledgeable, and a great representative of Chen Plumbing.
Randy Hamilton
18:08 10 Dec 25
Tim sent a two man crew to replace our 110 foot drain line from the house to the sewer. They were on time, careful, pleasant to work with and worked hard all day. We talked about options and they did exactly what I asked for. I highly recommend Tim Chen Plumbing and will use them again!
Dan Glynn
23:13 09 Dec 25
My second experience with Chen Plumbing was as pleasant and seamless as the first. The plumbers are consistently professional, knowledgeable, and provide clear explanations of the issues and the solutions. Aside from that, they are also friendly and careful to leave the work area neat and clean. Immediately, you know that this is a company you can trust
Derek Paganini
17:46 09 Dec 25
Cody was incredible. He came out and gave an honest assessment of my issue and intentionally and thoroughly explained the best solutions. Couldn’t recommend Cody and Chen Plumbing enough!
Robbie Blanton
00:30 09 Dec 25
Third time with Chen, this time for a new water service line ☹️😵💫 but they did an amazing job and figured out a way to shave some cost. Will use again! Highly recommended. There's a reason they are 5 star.
Frank DeFilippo
14:25 07 Dec 25
Excellent service. Came quickly on the same day to replace our water heater. Mr. Chen was very skilled and helpful.
Holli Brown
17:36 06 Dec 25
Great work! Replaced a valve and water tank. Very clean worksite and friendly service!
Kimberley Cunningham
20:52 05 Dec 25
A very wonderful experience with the team! Professional and efficient- so happy with my new hot water heater. Thank you!
Leslie Wooddall
16:54 05 Dec 25
I have used Tim Chen for well over 10 years. I have two rentals and a residence that he has done plumbing on over the years! He has done septic work, moved a washing machine line, installed a few toilets, unclogged drains, he has come to my house, afterhours, in 5 mins to fix a huge water leak from my sprinkler. He has replaced two water heaters. Today, he re-lit the pilot light for my water heater. He didn't even charge me because the water heater is under warranty. Tim is the smartest, fairest, quickest to respond plumber is Altanta. Thank You Tim!
Ashim Mehta
20:10 04 Dec 25
Mr Shawn Bush initially presented initially to our home and diagnosed the issue timely and provided solutions (without any pressure). We agreed to the recommendations since we had ongoing issues with shower and heating etc. for a while. He explained everything in detail and was extremely professional and courteous and kind through every step of the way. He even brought us a case of water bottles since water had to be stopped for a few hours. Installed a new tankless water heater and filter system along with leakage monitoring for added peace of mind. Everything done very professionally and we couldn’t be happier. Upon completion asked me if I was satisfied and resolved any remaining concerns. Ask for Shawn if you call this company, Awesome guy!
Bud Libman
16:49 04 Dec 25
Tim Chen Plumbing is always prompt and professional. We've used them many times over the last 4 years. They always do excellent work at a fair price. I would recommend them for any job, big or small.
Joseph Hsu
20:21 02 Dec 25
I have used them for over 15 years and am always satisfied with their service.
Kenny Price
12:53 02 Dec 25
Just one call to Chen plumbing , The staff so nice on the phone. They set me an appointment that day A++ Service. The service guy Cody A. was so knowledgeable and got the hot water replace d. If you need Great customer and someone at the company to answer you call and really help you with your plumbing needs. I would have Chen Plumbing in my phone on Speed dial. Cody A. will get you back up and running.
Josephine Doss
13:08 01 Dec 25
⭐️⭐️⭐️⭐️⭐️ Excellent Plumbing Service from Start to Finish!I recently had plumbing work done from the main line to my house, and I am extremely satisfied with the entire experience. Mr. Shawn Bush was professional, punctual, and very knowledgeable. He took the time to explain each step of the process, checked for any underlying issues, and made sure everything was done correctly and safely.The quality of the work was outstanding. He worked efficiently, kept the area clean, and completed the job within the expected time. After the installation, they tested everything thoroughly to ensure there were no leaks or problems. I truly appreciated the attention to detail and commitment to doing the job right.Overall, I highly recommend the services. If you need reliable, honest, and skilled plumbing work, this is the team to call!
Modern Classic
00:42 29 Nov 25
Braulio’s knowledge of his craft, honesty and general kindness made him a pleasure to have around for the day doing work. I felt very safe with him in my home and truly appreciate his work standards
Jennifer Hornbuckle
21:28 26 Nov 25
Cody was fantastic! Positive attitude and good work! Also, a lot of work done in a relatively short amount of time. Charges were explained very clearly, too. Recommendations for a project in the near future offered. Thanks, Cody!
Annecy Airedale
19:20 19 Nov 25
Chen Plumbing does great work at a very good price. Cody has been out twice for different repair work and both times has fixed things and gone above and beyond explaining what he’s done. Shortly before this visit I discovered I had a leak in the kitchen. He took the time to thoroughly investigate, sending me pictures. He also called Reliable Restoration for me, who came out shortly after and evaluated to see if there was an issue with water damage.
Tom Burns
23:00 16 Nov 25
Great communication, had a small commercial job, had it done that day and advised on some upgrades that were needed.
Tristan Thomas
01:54 12 Nov 25
I found Chen plumbing on thumbtack and the service has been top notch. Luz was great at communicating through the process and Braulio came to inspect the house the same day I called. I had a pretty bad leak from our service line outside with water pooling in my yard. Even though he already had jobs lined up, he offered to fix it the following day. Honoring his word, he came the next day and worked into the night. I have a lot of respect for him because we both knew it would be a tough job. Absolute A+ from my standpoint.
Zhenya Artyushevskiy
15:12 11 Nov 25
Good quality work, Dawson is very helpful with explaining the issues and best practices. Helped me with my pump & PRV.
Gus Campbell
14:39 11 Nov 25
Great service. Had a small emergency on a weekend with a slow leak in my older home. Shawn came out within an hour and had the tools, equipment, and expertise to knock out the repair. Couldn't be happier!
Wayne Allen
23:42 05 Nov 25
Cody A was excellent and we will be requesting him if we require any additional work in the future.
Stephen Pruitt
15:51 02 Nov 25
Tim Chen is the best in Atlanta and have used him for years. Wouldn’t call anyone else. thanks Tim!!!
