Neighborhood Favorite
Recognized as a trusted local business, voted by our community for exceptional service and quality.
Voted Best of Gwinnett
Acknowledged as one of Gwinnett’s top service providers, chosen by residents for excellence in plumbing.
Halo Certified Water Quality Expert
Certified experts in improving your water quality, providing solutions tailored to your needs.
Google Guaranteed Company
Proudly verified by Google as a licensed, insured, and pre-screened company you can trust.
Screened and Home Advisor Approved
Thoroughly vetted and approved by Home Advisor for professionalism, integrity, and top-notch service.
Google Rating
4.9
Based on 1198 reviews
Chen Plumbing
4.9
Max Jones
20:04 11 Jul 25
As we told Braulio and David, the two skilled plumbers who rescued us from what could have been a very awful sewer pipe-backup situation, "You two have made us customers for life." Our entire experience with Chen Plumbing was beyond excellent from start to finish. From the moment we had our issue--they were at our house within an hour of our first call on the Thursday before the 4th of July weekend (!!!)--until they finished the spotless cleanup of our new sewer line (which they both installed, meaning we had the consistency and reassurance of working with the same people throughout the experience), Braulio and David worked tirelessly to fix our problem, answer our questions, and have us as good as new (and probably better off than the original setup) as quickly as possible. The whole team was great--communication via text and phone was quick, frequent, and very customer-focused--and the pricing was fair and never deviated form the initial quote, even though they had to deal with a few hiccups as they worked around our 1958 plumbing. I could go on and on, but suffice it to say that you will not go wrong if you call Chen Plumbing for anything related to your home system. We are very grateful for everyone on their team!
RA Perkins
14:04 11 Jul 25
Chen Plumbing and Cody Butts are experts and I highly recommend! My recent call request to them was to replace a bathroom faucet, fix or replace the loose front spigot, and inspect the crawl space. Cody is knowledgeable and personable. He photographed all items and fully explained everything he was doing. He replaced the bathroom faucet, and inspected my crawl space and found that the tub drain pipe was not installed correctly. He and Zach returned and repaired the tub pipes and replaced the front spigot. All was done expertly and to my satisfaction.
Karen Walsh
22:36 10 Jul 25
Matthew and Chen plumbing were great. Had quick availability, kept me informed along the way for my appointment progress and the work was done same day. Great service and transparency
Marshall McCabe
21:17 09 Jul 25
Great response time and major repair done quickly and cleaned up behind themselves!
David Guzman
15:26 09 Jul 25
Matthew came out to flush out my tankless water heater yesterday. Can't say enough good things about his service - passionate about what he does, friendly, efficient, and incredibly knowledgeable. Matthew also took a look at a couple of other items that I had questions about and left me with some thoughtful insight about additional preventive work we need to consider. I plan to approve that estimate in the next couple days. I really hope gets to come back out to do the work - 5+ stars.
Blake C
18:19 07 Jul 25
Whoever was driving on Piedmont rd NE about 5-10 minutes ago is absolutely reckless and unprofessional.
Kyung Kim
17:45 07 Jul 25
I originally called for an estimate to replace two standard bathroom faucets, which they couldn't provide over the phone and had to have someone out for a cost of $49. When he came, the estimate that was provided was almost $300 more than what I could order service from home depot who did provide me with an estimate. So now I'm just out $49.
anthony desarno
00:50 03 Jul 25
Called the guys at 7pm for a clogged garbage disposal. Tim arrived an hour later and got it fixed by 8:20. Wonderful service and help. I’ll be using them again!!
Solomon Cooper
21:05 02 Jul 25
Brylen and the team provided excellent service. They were very punctual and attentive, and diagnosed. The root of my problem came with a game plan. It was fixed within two hours, and above and beyond to make sure that everything was working correctly, I can’t say anything but great things about Chen Plumbing
Carol Reimer (CarolReimerSellsHomes)
21:25 01 Jul 25
They were on time, very professional and knowledgeable. I was pleased with the proficiency and their overall work! I will definitely recommend them! Old cast iron is not easy to work with and they had to replace sections in under them he kitchen a d thr line out to the clean out in the yard.
Marilyn Mahabee-Harris
13:07 01 Jul 25
Impressive late night and emergency repair. Very prompt. Professional and clearly a pro at these types of problems. Kind assistance in letting us know resources that would be needed next. Highly recommended
BeCa Fisk
22:48 30 Jun 25
Great experience! Our tech (named Cody) did a fab job. Service was quick, sensitive to times that worked for us, and rescheduled promptly after we experienced a power outage that disrupted our original service time.
Natalie adams
20:53 20 Jun 25
Chens Plumbing guys were really nice, patient, and observant. I would highly recommend them.
Libby Roland
18:17 13 Jun 25
Cody was fast and courteous. All around great experience. Will contact them again if we need a plumber.
Matthew Cowley
01:31 13 Jun 25
Great experience with Chen Plumbing! Communication was awesome and they sent someone to our house quickly. Brylen took care of our issue and got it fixed up in no time. Thanks a lot!
Kraig Moormann
11:52 12 Jun 25
We had a great experience with Chen Plumbing. Braulio provided excellent service and communication through the process. He and his associate were very professional and committed to completing the project. They were also very knowledgeable. I highly recommend.
Monique Eastman
16:34 11 Jun 25
They are very efficient and professional. We will use them again when needed!!
Millie
15:20 10 Jun 25
Cody Butts and his assistant did an amazing job repairing our shower handle. Everything went smoothly and quickly, he knew exactly what to do. Thank you!!
Vance Chucci
15:14 10 Jun 25
Cody Butts and his assistant were super helpful and gave us options for how to proceed. Our shower was an unusual setup but he was able to figure out a good repair quickly, and now my shower works better than ever. Thanks guys!
Tish
15:27 09 Jun 25
Lol they don't do plumbing where this place is, walking by the place it's obviously a car shop of some sort
shawanda johnson
23:44 05 Jun 25
I cannot say enough about Braulio Cobarruvias and his partner!! 🫶🏽☺️🫶🏽☺️🫶🏽My disabled elderly mother had significant plumbing work done on the outside of her home 3 years ago and Braulio performed a camera service and found a tear or belly in the pvc pipes. I was devastated because my mother is also on a fixed income and I was laid off recently. The professional service and the empathy was unmatched!!! We were treated kindly and they took time to explain everything they were doing, what they found, a quick Look at the inside of the house to measure the overall psi. They have 5 stars for a reason!!! Again, I cannot say enough about Braulio's customer service. I rarely write reviews but they more than deserve 5+++ stars for their expertise and more importantly to me & my mother... their heart. We have all gone through different things lately and it feels awesome to not feel taken advantage of. It feels great to know that if the original plumber doesn't make the necessary repairs I have 2 great professional licensed plumbers that won't disappoint.
Jenny Ginn
20:36 03 Jun 25
Cody did an excellent job of installing our new hot water heater. He knew what he was doing, explained everything well and was good to work with.
Tiffany Herzog
18:27 29 May 25
Dawson and his assistant did an excellent job managing my kitchen sink issue. I have an old home with numerous issues and they navigated each new pitfall and busted fitting as they went. They were thorough running the water for a long time and rechecking the crawlspace over and over to make sure there were no more leaks or issues. I'm extremely happy with their service, they didn't rush and truly made it feel like they cared to fix ALL the issues and not "bandaid" anything to rush to the next job. THANK YOU!
Paul Hally
18:05 29 May 25
Max from Chen plumbing called out at short notice and looked at the U-bend replacement and two toilet systems we needed rebuilt. Did the job there and then - superb value and superb service
Noname Nomad
20:57 28 May 25
These guys are so much better than the thieves at Keep Smiling / Gwinnett plumbing. They quoted me $3000 to replace existing home depot everbilt sewage ejector pump while these guys did the same thing same product and everything for $1500. Dawson really helped and took time and effort to make me understand why the everbilt with tethered float switch was a bad design and even after offsetting the plumbing to give it more room the float switch would probably still fail or get stuck against the basin wall. Dawson installed a Zoeller M264 sewage pump which has a vertical float switch and doesn’t need enough room to lift up as tank fills in. Overall, I recommend these guys for any plumbing needs.
Ricardo Spicer
17:28 28 May 25
Polite, easy to deal with, extremely responsive, didn’t charge me for anything I didn’t need. I would recommend to anyone
Daniel Almond
13:14 28 May 25
Great experience from start to finish. Front office and Tech were both great.
Dora Guadalupe Castillo
22:19 27 May 25
Mr. Braulio was completely professional and transparent about fixing the outside water spigot. He also evaluated and tested the water heater and offered suggestions on improvements. We are very pleased with his work.
Chuck Schwartz
15:34 27 May 25
Chen plumbing and Cody specifically did a great job trouble shooting and then fixing my issues. Any time they are needed they come through!
Cathy Chrismer
18:46 26 May 25
Braulio and David are soooo conscientious, they are honest, explain things clearly.And Tim Chen is also sooo honest. He doesn’t sell anything that the customer doesn’t need. I highly recommend Chen plumbing
Anne Hewitt Hoff
00:29 24 May 25
It’s always so nice to work with Chen. All of their guys are wonderful and appreciate repeat customers. I love having someone out who knows my house, and the guys at Chen are wonderful for that!
Audrey Rutherford
16:23 23 May 25
So informative. Makes observation then gives assessment before doing work. And then makes sure you understand to the fullest before starting work.
L M
21:45 20 May 25
I had three visits from Chen Plumbing. Cody was the first plumber to come over, and Dawson and an assistant came back for the second and third visits. We had to diagnose and fix an underground leak before our insurance would approve the work. Once the repair was approved, Dawson and the assistant returned to complete the job. Both of them were incredibly professional and left our home in better condition than when they arrived. I was pleasantly surprised by how they managed to keep our place clean during their visit, considering the repair was done under our kitchen floor. I am truly grateful to both of them, and they definitely deserve a raise!
brian rosen
21:06 20 May 25
Great company! Came quickly and provided courteous and efficient service! Good people!
Mat Quickie Tainow
21:22 19 May 25
Tim has been a reliable and affordable plumber for over 20 years. He is my first and only call for all my residential or commercial needs.
J Ferman
16:06 19 May 25
Excellent, timely, professional, code-compliant service even on short notice on a Sunday night! Beyond their smooth plumbing work, I was especially impressed with their thoughtful handling of our flowerbed when digging a trench. They came highly recommended and I'm pleased to recommend Chen Plumbing to friends and family.
Jeanna Bierenfeld
00:27 18 May 25
They were wonderful and was able to complete they job! On time and very polite.
Nancy Courtney
19:57 16 May 25
A great experience! He went above and beyond. I will definitely use Chen again!
Matthew Reeves
02:47 16 May 25
Great experience having a whole-house water filter and water heater installed. I highly recommend.
Robbie Blanton
00:49 15 May 25
Great first experience with Chen Plumbing, a solid 5 star and will use again!
Bob Koch
21:01 14 May 25
Great service, price, and responsiveness from Tim! He was very knowledgeable and did a super job on our faucet replacement - definitely recommend!
Min To
15:17 12 May 25
I would give two and a half stars ideally. Called for bathtub fixtures to be replaced as they were old, dripping constantly. Instead the guy they sent out Braulio immediately went to my hot water tank to test the pressure and declared it too high! Then recommended a service to fix this "problem", and said could not warranty any of the other work he did in the house if I didn't get this repair done.He replaced fixtures in one bathroom, but for second bathroom he said he didn't have the parts - most plumbers run around with spares in the work van, if they don't have it they go out and get it! Still tried to sell me the other "repair" which I declined, later on I spoke to his supervisor who said plumber would be coming back to finish the second bathroom but never followed up. Not a positive experience, only half the job was done.
Bill Bolton
15:57 10 May 25
Prompt service, explained everything along the way and, gave me confidence that I wasn’t being over sold! Great job, Great results!!
Jack Daulton
12:42 10 May 25
Tim Chen was a pleasure to deal with. He diagnosed our problem but unfortunately the part would not be available for several days. Tim departed and one hour later called to say that he had found the part, returned and fixed the problem. Great job.
Janis Gay
10:41 08 May 25
This company is very responsive. Great job with several plumbing issues. Eric is very knowledgeable.
Steve Olivier
16:43 07 May 25
Chen Plumbing is great! Very communicative and also timely! The plumbers are very professional and informative! Worked with a trainer-trainee duo and they both were great representatives for Chen.
Zach Levine
17:35 05 May 25
The guys who came out to the house provided great service. They explained everything and answered all of my questions. The price was $1100 less than the HVAC company I have a service plan with. I will definitely use Chen in the future for any plumbing issues.
Brian Robboy
11:37 05 May 25
Had an oddball leak in a 1970s-era bath faucet, took it as far as I could and then called the experts. Matthew showed up on time, as promised, and put in a lot of effort to fix it - but it ultimately (and understandably) was not repairable. The coolest part - he gave me a lot of great info and didn't try to sell me a bunch of BS I didn't need. And he was able to put it back together with no leaks. The bailout cost was very reasonable, and I got the answers I needed. When I finalize my renovation plans, I'll be calling Chen Plumbing to do the work.
Felecia Miller
18:21 30 Apr 25
Hunter was a professional, arrived on time, respected the property, and cleaned-up the work area. The rooftop vent pipe repair was done in a timely manner.
D. Wayne Lee
15:26 30 Apr 25
Simeon did a great job! Excellent work and a great experience working with the entire Chen Plumbing team! I highly recommend them.
