Neighborhood Favorite
Recognized as a trusted local business, voted by our community for exceptional service and quality.
Voted Best of Gwinnett
Acknowledged as one of Gwinnett’s top service providers, chosen by residents for excellence in plumbing.
Halo Certified Water Quality Expert
Certified experts in improving your water quality, providing solutions tailored to your needs.
Google Guaranteed Company
Proudly verified by Google as a licensed, insured, and pre-screened company you can trust.
Screened and Home Advisor Approved
Thoroughly vetted and approved by Home Advisor for professionalism, integrity, and top-notch service.
Google Rating
4.9
Based on 1374 reviews
Chen Plumbing
4.9
Tom Burns
23:00 16 Nov 25
Great communication, had a small commercial job, had it done that day and advised on some upgrades that were needed.
XGDARKVENOM
19:23 13 Nov 25
Within a range if 5 to 10 mins. Cody and Christian worked together and determined the source of the issues I was facing when it comes to plumbing and water leakage. They advised, walked me through and assisted me with my questions and pricing. Fantastic work, customer service, empathy, and communication. They actually seemed very concern that this was happening to me and was adamant about helping and fixing the cause of the issue. Would definitely recommend. 10/10 around the board. Will definitely request they come back out to fix the plumbing underneath the house once I have the resources to submit the request.
Tristan Thomas
01:54 12 Nov 25
I found Chen plumbing on thumbtack and the service has been top notch. Luz was great at communicating through the process and Braulio came to inspect the house the same day I called. I had a pretty bad leak from our service line outside with water pooling in my yard. Even though he already had jobs lined up, he offered to fix it the following day. Honoring his word, he came the next day and worked into the night. I have a lot of respect for him because we both knew it would be a tough job. Absolute A+ from my standpoint.
Zhenya Artyushevskiy
15:12 11 Nov 25
Good quality work, Dawson is very helpful with explaining the issues and best practices. Helped me with my pump & PRV.
Gus Campbell
14:39 11 Nov 25
Great service. Had a small emergency on a weekend with a slow leak in my older home. Shawn came out within an hour and had the tools, equipment, and expertise to knock out the repair. Couldn't be happier!
Wayne Allen
23:42 05 Nov 25
Cody A was excellent and we will be requesting him if we require any additional work in the future.
Stephen Pruitt
15:51 02 Nov 25
Tim Chen is the best in Atlanta and have used him for years. Wouldn’t call anyone else. thanks Tim!!!
src3 atlanta
13:03 02 Nov 25
Chen plumbing is always very prompt and responsive. Experienced plumbers who fix the problem without a bunch of guessing
Leslie Erwin
21:36 01 Nov 25
Tim was amazing. Fast service and very courteous as well. Would hire them again.
Matt Arkin
20:46 01 Nov 25
Very professional and friendly, but otherwise definitely not the best to call for a quick emergency job unless price is no object. Had a broken sprinkler line with the hole already dug - took less than 45 minutes of work (generously) and wanted to charge over $900 (“ these types of jobs usually take a lot more time”). Was eventually able to get down to $800, after they left to do another job for over 2 hours with our water off (“waiting for the glue to dry” - which took less than an hour). Again: came quickly, friendly and professional (and did good work) but you’re definitely going to pay for it.
Linda Davis
13:21 01 Nov 25
Arrived on time and work was completed quickly. Left everything very clean!
Michael Migliore
13:04 01 Nov 25
Excellent service; friendly team; and quite knowledgeable. Can't say enough good words about this great company. Mike M.
Christopher Geis
23:47 31 Oct 25
Tim saved the day. Didn’t give up and got the problem solved. Really appreciate it!
Michelle Williams
16:19 30 Oct 25
We have been working with Chen on a fairly large plumbing job and couldn’t be more pleased with their work and communication. Cody has been our main plumber (with excellent colleagues) and has delivered top quality work. He has also graciously (and patiently) answered all of our questions throughout the entire process. The same can be said for the entire communications team at Chen Plumbing. The reminders via text message and the calls were super helpful. We would recommend Chen Plumbing to others and will use them again in the future.
Lisa Feiber
12:57 30 Oct 25
I’ve been using Tim for over 20 years. Always Efficient and thorough. Great, friendly employees who do a very good job. We had several items that need to be addressed. Water heater replaced, prv valves installed on the irrigation line, a slow sink and a toilet replaced. I honestly wouldn’t use anyone else. Tim has even come out in the middle of the night to repair a broken pipe- he runs a great busines and cares about his clients.
Sydney
01:35 30 Oct 25
I was having a problem with the plumbing at my house in the basement and needed help desperately. I scheduled an appointment for same day service. I was called back with an offer to push my appointment to the next day with a waived service fee and ~$150 credit to any work. The next day, the plumber comes out and says it will be ~$500 to do a line inspection with a camera to see where the problem is. He finds the problem (see attached images) maybe 3’ down the line. He says the repair will cost between $2.4k and $3.2k. I get a second opinion from another plumber. He shows up to my house within 2 hours and fixes the problem the same day for leas than $500.This is the problem that I have found with tradesmen. Instead of just fixing the problem they want to sell you something that you don’t need because they can take advantage of desperate people.
Amanda Ellis
17:55 26 Oct 25
Tim and Shawn were excellent. They completed the needed job exactly how was expected. They were even available to fix another unscheduled problem. I highly recommend them for any plumbing issues.
Nana Akua
21:30 24 Oct 25
The pipe leading to my septic tank was clogged, technician snaked it in 5-10 mins and charged me $675.00 just like that! I appreciate the work done but this is a ridiculous amount to charge/pay for this kind of service in less than 30 minutes ……..
Jennifer Moore
12:59 23 Oct 25
I am always pleased with the prompt replies and ongoing communication Chen Plumbing provides. They truly do not let you fall off their radar! However, their pricing has gone up considerably since I began using them +/-8 mos. ago. They recently replaced a toilet for us and repaired the flange. We were already surprised by the high cost (almost $400) to install the new toilet, but the repair of the flange was also close to $400.00. I understand specialized work is not inexpensive however, this experience reminded us the importance of obtaining multiple estimates prior to a job.
JOHN EDWARD Mines
16:20 22 Oct 25
Chen plumbing is the best. First helped with septic to sewer conversation in 2021, wow! Monday I found out I had a crack in my 1972 cast iron pipe that was leaking under the house. They took my call and were there in 40 minutes. Worked all day to replace this old pipe and Y connection. A beast of a job finishing up at 7PM. Paid the quoted price, and a nice follow upcall the next day! Chen for the Win!
Brent Byerly
22:53 21 Oct 25
Solid communication and competency. Technician Simeon leveraged his experience to properly identify the true cause of a problem another company misidentified. I still don’t like flat rates that seemingly don’t have any connection to actual time and materials, but unfortunately that is in industry practice these days Wish a company would go back to time and material cost as a marketing distinctive - they would grow fast
dale smith
09:45 21 Oct 25
Always a good experience with Chen Plumbing. Cody Butts is fantastic. I highly recommend his services.
Larry Cox
23:22 19 Oct 25
This was our first time using Chen Plumbing. Kevin Nguyen was prompt and courteous. He explained everything quite well and did a good job with repairs. We will recommend highly to friends.
Rhonda Mullen
13:24 19 Oct 25
The team from Chen Plumbing did an excellent job of diagnosing and repairing a leaking toilet.
Brandon Almaras
17:40 17 Oct 25
Amazing team! Simeon was our tech and he did an awesome job throughout the whole process once arriving to our home. He’s efficient and professional. Great job to Chen Plumbing, definitely recommend!
Mel Coe
17:10 17 Oct 25
Did the job as they said they would do. Quoted prices before work started. Would recommend to my neighbors. Now, my go to plumber.
natalie williams
22:55 15 Oct 25
First time working with them. They came recommended by a friend. Very pleased and would work with them again.
Muffy Blue
15:37 14 Oct 25
Foster Dawson did an excellent job repairing a sink plumbing line. His communication was great. The pricing is a little bit On the expensive side, but it is worth it to get the job done quickly and correctly with great communication.
Bill Camden
10:47 11 Oct 25
Awesome to deal with. This is my second time he hasRepaired and fixed my problem. He is great
Lourens Willekes
23:18 08 Oct 25
Dawson is very professional. Explained everything well and worked efficiently and effectively! He tuned up our plumbing system, repaired a host of plumbing problems, and he left our home and the job sites spotless clean!!! Very friendly and highly recommend!
Chris
20:56 08 Oct 25
We've used Chen Plumbing twice now! Awesome service both times. Friendly, informative, and very professional. Braulio and Brylen both did a great job.We had a new water put in, our main supply valve replaced, and a rough in shower/tub valve replaced. I've already recommended them to our downstairs neighbors.
Clinnie B.
20:57 06 Oct 25
Chen Plumbing charged me over seven hundred dollars to find a gas leak. They did not find the gas leak but they kept my money. Leaving me with the gas leak, two holes in my walls, and over seven hundred dollars less in my bank account. Their solution to this problem was not a refund, but for me to give them seven thousand dollars so they can continue working on the issue. Its highway robbery what they are doing.
Jack Round
23:03 05 Oct 25
Eric provided professional service and completed the task at hand. I would recommend plumbing service when needed in the future.
Jim Tebbel
01:49 05 Oct 25
Kevin quickly got our leaking bathtub drain replaced. Appreciate the prompt and quality service!
Jeremy Conlon
21:22 04 Oct 25
This plumber is amazing. Complete water line replacement in an emergency on a Saturday
Frank Jen
19:11 04 Oct 25
Sept '24: Chen Plumbing is very professional and prompt in responses. Cody is awesome!...honest, fair and insightful.Oct '24: Eric is a blast. He's like a Renaissance man who does plumbing. Definitely working with this team again!Oct '25: Simon was great!...very friendly, professional and easily resolved my toilet issue. Definitely calling Chen Plumbing again!
Krishna
19:52 02 Oct 25
Brylen was great! So quick but also attentive and thorough while needing to remove our toilet to retrieve an object our toddler flushed. 😅 he came the same day I called, within a couple of hours! hopefully we won’t need to call again but if we need to we will be calling these guys.
Katie
15:27 01 Oct 25
Highly recommend Chen Plumbing and the Plumber Cody Butts!!! He was friendly, offered explanations, fast and efficient, and overall the the price was reasonable!! Will definitely use Chen Plumbing again!
Sonia Fitzgerald
19:58 29 Sep 25
Dawson was excellent, respectful, clean, on time and a complete gentleman!!!!
Lauren Jilk
14:32 29 Sep 25
Cody was so wonderful with replacing our faucet and helped guide us while figuring which new one to buy. He was very knowledgeable and quick.
arline durmer
22:32 26 Sep 25
i was informed given several things i could do to fix my problem the chose was mind.
Justina Richards
12:58 25 Sep 25
Skilled plumber and provided outstanding service. I had multiple tasks done in one day. Eric and team did a great job.
Rich C
19:15 24 Sep 25
Very satisfied with the installation of the new water heater .Chris was very polite. He went over what would needed to be done and then provided an estimate. Once approved he went to work quickly and in a short time the new water heater was up and runnig. Very neat installation.
Joshua Baldwin
14:12 23 Sep 25
Eric was great! He was super quick to assess what needed to be done and was able to do everything the same day!
Jenna May Kim
18:10 21 Sep 25
I called Chen plumbing on Saturday afternoon for kitchen sink not draining. Kevin was able to come out Sunday morning, did a great job on the stubborn cligged pipes, and left my sink draining beautifully. Five stars.
Cindy Hale
20:51 20 Sep 25
Christian was polite and pleasant. I would recommend him for future services.
John C. Snipes
22:17 19 Sep 25
Dawson Foster from Chen Plumbing could not have been more professional. He was thorough with every aspect of the job we needed. He was efficient, took exactly the amount of time he estimated to complete the job, and explained all that he planned to do prior to starting it, and then recapped everything he accomplished after job completion. He represented Chen Plumbing quite well, and earned all five stars from us.
Sami VV
15:22 17 Sep 25
Tim Chen and his team have been great plumbers for me for years. This recent visit was to replace a faucet in the kitchen. They were on time, fast, efficient, and left no mess. I highly recommend them.
RJ S
02:59 17 Sep 25
Christian did an excellent job, very professional, very diligent and working in a timely manner. The total price seemed high, like the quoting system treated every task as a separate job with separate travel, overhead, incidentals, etc.
Yui Bernard
19:25 16 Sep 25
Communication and explain is great !!Awesome work !!I will definitely ask them again when I need service !
Shelby
19:03 16 Sep 25
Timely and efficient service with excellent communication from first contact to dispatch to closeout; overall high quality of service, although I’m sure you can find cheaper bids out there. Kevin was thorough and took the time to answer all of our questions. I would definitely recommend and will use Chen Plumbing again if/when needed.
