Neighborhood Favorite
Recognized as a trusted local business, voted by our community for exceptional service and quality.
Voted Best of Gwinnett
Acknowledged as one of Gwinnett’s top service providers, chosen by residents for excellence in plumbing.
Halo Certified Water Quality Expert
Certified experts in improving your water quality, providing solutions tailored to your needs.
Google Guaranteed Company
Proudly verified by Google as a licensed, insured, and pre-screened company you can trust.
Screened and Home Advisor Approved
Thoroughly vetted and approved by Home Advisor for professionalism, integrity, and top-notch service.
Member of Gwinnette Chamber of Commerce
Navien Service Specialist
Factory-trained Navien specialists qualified to diagnose, repair, and install Navien tankless water heaters with precision and expertise.
BBB A+ Accredited
Accredited by the Better Business Bureau with an A+ rating, recognizing our commitment to integrity, transparency, and trusted service.
Google Rating
4.9
Based on 1587 reviews
Chen Plumbing
4.9
Annie Tobias
19:58 19 Mar 26
Cody and Chen Plumbing provided excellent service for my plumbing issues, toilet and kitchen sink. He also inspected my water heater and made an urgent and essential repair. Very thorough and answered all my questions. Thank you!
Christine Hollingshead
16:38 19 Mar 26
always a great experience with Chen plumbing. They schedule quickly, share a detailed overview and service options, and have even taught me some valuable maintenance tips and tricks.
Jarod Barclay
15:23 18 Mar 26
Chase was prompt and did an excellent job at replacing my water heater. He was very clear with what needed to be done during the estimate and got it done with no issues. I highly recommend and would undoubtedly use them again.
Matt Hobbs
13:47 18 Mar 26
Cody and the team were professional and detailed. Strong communication throughout the project. They did a great job.
dberfie1
02:31 18 Mar 26
I spent my Sunday drying floors and draining my broken water heater and was referred to Chen Plumbing by my parents who had Tim replace a couple water heaters and performed service and repairs over their decades in their home. I requested service on Chen Plumbing's website once I had the leaks under control. I received a call within an hour for options to come immediately or the next morning. Dawson arrived early Monday morning, quickly diagnosed the problem, provided a reasonable quote, and had the install completed by lunch - and was a marked improvement over the previous system and job. They left the utility closet in better and cleaner shape than it was before my water heater broke. I would highly recommend Chen Plumbing, and Dawson!
Govinda Shyam Das
02:42 17 Mar 26
I liked Tim’s attitude, very knowledgeable and professional, Thank you 🙏🏼 Krishna!
K Robinson
00:33 17 Mar 26
Brylan went above and beyond to make sure my concerns were met. He was knowledgeable, personable and very professional. I had many questions but he took the time to answer them all.
Renita Andrea Davenport
20:40 16 Mar 26
Cody Ard was the technician to service my home for a clogged toilet. Cody came equipped and ready to work. He used a special camera to see what caused the clogged to verify if and all was cleared from the drain line so that it want happen again . Cody is the man for the job.
Paul Lu
19:15 16 Mar 26
They came as promised, worked under hail storm and cold, got the job done!Highly recommend!
Giulia Bundesmann
14:52 15 Mar 26
Five star service. Respectful of my home and dogs, and very professional. Excellent customer service.
Jack Shaw
17:47 14 Mar 26
Chen Plumbing is awesome! Chase, our technician, fixed everything in a very efficient manner. He explained everything to us before he started the work. And the price was very reasonable. I can't recommend these guys enough!
Vic&Dee Murphy
23:56 13 Mar 26
Cody was AMAZING! Excellent service & Amazing customer service! Cody was so knowledgeable & professional! Most importantly, he was sooooo kind and understanding! Cody definitely cares about the customers concerns and took the time to explain everything and was very personable. Cody definitely made me feel like I can trust him and I told him this more than once! I can't THANK YOU Cody enough & Chen Plumbing is an amazing company! You have a new customer for a long time to come! Thanks Danette!
Natalie Thornburg
18:23 13 Mar 26
Really skilled plumbers with excellent communication and listened to concerns.
Carlos Garcia
17:59 13 Mar 26
We’ve been using Tim Chen Plumbing at home and at my business for 20+ years. Always satisfied with the experience. I cannot recommend them more highly.
Janis Gay
10:36 13 Mar 26
This company is very responsive. Great job with maintenance of tankless water heater . Cody is very knowledgeable.
Laura Najour
00:06 13 Mar 26
Highly recommend this company.Tim was very knowledgeable and professional.
Nancy Courtney
20:20 12 Mar 26
Anthony was very thorough and explained everything. He even had to do a 'surprise" repair I have been very pleased with all the plumbers I have used from Chen
David Banks
15:15 11 Mar 26
Dawson was very professional and knowledgeable. He offered multiple options and discuss the advantages and disadvantages of each. Excellent service.
Amy Schwab
23:49 10 Mar 26
Cody was a pleasure to work with - knowledgeable, thorough and a good communicator. The work will be done tomorrow. Next day - He spent several hours replacing my water heater. He explained everything to me and did all he said he would do. Very efficient and easy to communicate with. He obviously takes pride in his work. I highly recommend Cody.
craig lee
21:53 10 Mar 26
Bought new fridge. Old waterlines were out of code. Called around 2 pm. They had someone out within an hour. Excellent work. Very informative. Explained everything he did and showed me the work. He also inspected the rest of the house fre of charge to let me know what to watch out for and provided quotes. Friendly and efficient. Highly recommend
Paula Coplon
21:51 10 Mar 26
Excellent repair.This was the 2nd time I have has Shawn for repairs. He showed up on time and fixed the issues quickly and efficiently. He explained everything clearly. I will definitely use him again for any plumbing repairs.
Andrew Kingsbury
17:53 10 Mar 26
Cody provides excellent service that is timely and priced fairly. He goes out of his way to make sure all aspects of the job are explained so there are no surprises along the way. Highest recommendation!
Tyesia Banks
01:58 10 Mar 26
I reached out to this company via Thumbtack at 2:00 am and I received a response in minutes! I scheduled an appointment for the next day. Chase came out and was prompt and professional and fixed the problem within 30 minutes! I will definitely use this company again!
Kathy Doyle
23:53 09 Mar 26
Tim arrived on time and gave very professional service. He outlined what repairs needed to be done and gave me an estimate beforehand. I am very pleased with Chen Plumbing and highly recommend them.
Darrell Short
23:30 09 Mar 26
Shane from Chen Plumbing was an absolute pleasure to work with. The work was A+ class quality and completed in a timely manner. Unlike some professionals, Shane had all the necessary supplies on the Van, gave the estimate and did all the work same day! Who can give deliverables better than that!🤯 Thank you again Shane, and thank you also Chen Plumbing
Bob Gerzoff
19:04 09 Mar 26
As always, with all of Chen's plumbers, Cody was friendly, careful to be clean, and took the time to do things right and make sure I was satisfied. I've been with Chen Plumbing for nearly two decades and will continue to give them my business.
Dennis Barnes
17:28 09 Mar 26
Great experience! Outstanding service in every way! Chin Plumbing is without a doubt the best home service provider we’ve ever used. They are courteous, professional, timely, and do absolutely top notch quality work. If I could give them 10 stars I would!
SUZANNE MAILMAN
14:54 09 Mar 26
Chen plumbing as responsive and thorough. They reviewed all of our systems and were able to clear the problem.
Paul Nylander
14:52 06 Mar 26
Plumber was timely, professional, but approachable. Did not hesitate to discuss, advise, etc, always willing to answer customer questions. Definitely will use Chen for future needs.
Christie P.
19:36 04 Mar 26
Very pleased with Chen Plumbing after getting the run around from my home warranty company. I called Chen on Tuesday and they came out on Thursday to install a new hot water heater. Scheduling was easy and they came out, checked the issue, and installed the new hot water heater in about 2 hours. Even though they gave me as arrival window of 10-2, the technician (Dawson) actually arrived around 9:30 and immediately started working and had everything up and running by noon.I'm impressed with the great service provided by Chen Plumbing, I'll definitely use them again.
Collin Rooney
16:54 04 Mar 26
Dawson from Chen Plumbing came out and gave us a free estimate for replacing our electric water heater and then came back out to handle the installation. The overall experience was great- the Chen team was communicative, friendly and thorough.Dawson was friendly, welcomed questions and the installation was quick and easy. Highly recommend Dawson and Chen Plumbing.
Keith Shewbert
14:44 03 Mar 26
Have used Chen Plumbing at our home and at our business (restaurant). They are always prompt, professional, and effective. Dawson was awesome!
Caryn Conrad
02:07 02 Mar 26
It’s a breathe of fresh air when you have a service rep show up and thoroughly review your plumbing needs going above and beyond. Highly recommend and very thankful!
Andrew Bromberg
17:29 01 Mar 26
Excellent service from Shane and the dispatching and scheduling teams!
Jennifer Moore
00:13 01 Mar 26
I have used Chen Plumbing for about 3 years now and I'm always pleased with their prompt replies, use of text messaging and ongoing communication after submitting a service request. They truly do not let you fall off their radar! However, their pricing continues to increase & is really hard to afford now, and this will impact future decisions for residential plumbing services for us.
W McKay
19:11 27 Feb 26
When it rains it pours, literally... but when it does, I am so very thankful for companies like Chen Plumbing. Chase and Logan identified and repaired our leak with ease. I contacted them late last night and they messaged me straight away, arrived as on scheduled and completed the work in less than 2 hours. Thank you so much!!
Dorothy Sheffield
17:46 27 Feb 26
He explained everything thoroughly and helped us understand exactly what was going on and how he would repair it. Polite, friendly.Update: I wanted to make sure I mentioned our plumber by name: Braulio and his apprentice (sorry, I forgot his name). They finished quickly and spent time afterwards basically helping me understand the bigger picture of how our plumbing worked. No man-spraining, just real talk. I will NEVER use anyone else.
Ashley Bynum
11:27 27 Feb 26
Eric was early, cleaned up after his work was complete. He is polite, engaging and helpful. Chen Plumbing is my go to Plumbing company
Ronda Fox
16:51 25 Feb 26
I met Mr Chen long ago and was struck by his strong commitment to integrity, family, customers, reputation. Sometimes, when you grow large enough to have other people working for you, that dedication to quality can fall off. That is not the case with Braulio. He maintain the same high standards of excellent work and customer support. They are a pleasure to do business with.
Luke Panasyuk
00:12 25 Feb 26
Cody came out to repair a broken drain. He was able to discuss with me my options and get the repair done fairly quickly. Amazing!
David Ginsburg
17:28 24 Feb 26
Great service by Cody at Chen Plumbing. Stayed late and got the job done.
Maggui Joyner
19:31 22 Feb 26
Tim Chen and his team are the Jack Nicklaus or the Michael Jordan of plumbing! When that quality is so readily available, why would you go anywhere else? MBJ 🙂
Alka Kale
13:03 19 Feb 26
I would like to take a moment to thank Dawson and Austin for their total professional attitude from inspection to giving a quote to clean up. They showed great stamina and were polite and smiling throughout the project. And it was a huge project with busted and rusted main wrought iron sewer pipes going all the way out and halfway into the back yard. We wish them the very best.
Melissa Addington
02:14 18 Feb 26
Arrived on time, was able to quickly diagnosis issue and explain in detail the possible resolutions. Left quote for job. Calling back to schedule work.
Christina Homer Evra
02:05 18 Feb 26
We had an emergent leak and called around 4pm. Leo was great to schedule with (very communicative) & had Shawn out to our house by 6pm. Shawn was honest, courteous, and efficient. He quickly diagnosed the issue and got everything fixed up. We really appreciated the fast response and transparency. Highly recommend!
Helen Thomason
23:22 17 Feb 26
Tim Chen is the best. Have done work for us in the past. Keep us informed of what was going on. Love them!!!!
Garren B
21:53 17 Feb 26
Cody was both extremely helpful and knowledgeable! Quick and easy service and very polite and professional! 10/10 would recommend!!
Ayanna Floyd
19:45 17 Feb 26
Owner of the company was prompt, gave us great advice so we didn’t waste money, explained everything that he was doing and why. His honesty was greatly appreciated. They cleaned up after working. I have nothing negative to say about Mr Chen
Brian Kurlander
23:55 16 Feb 26
Chen Plumbing is outstanding. From major plumbing projects to small jobs and leaks; their work is fast and effective! I highly recommend them for your next plumbing project or problem.
Chris Geronimos
21:32 16 Feb 26
Shawn was extremely helpful; listened to my concerns, diagnosed the problem, and then gave several options for moving forward. Additionally, he offered financing options for the more expensive options. All in all, couldn't have asked for better service.
Aaron Jones
19:34 16 Feb 26
Chen plumbing has been nothing but perfect for me. I had a plumbing emergency and they responded immediately. When I needed more work done they continued to be responsive and provided quality service. Shane did an incredible job replacing my toilets and problematic pipes. He made sure I was happy with the finished product. He is meticulous, courteous, and very knowledgeable. I will be using Chen plumbing in the future.
M K
19:57 11 Feb 26
Fast, Fair, and Professional. Chen Plumbing will take care of all your plumbing needs!
Tricia Marrero
13:21 11 Feb 26
It wasn’t pretty but in the end you can rely on Chen Plumbing and its team members to get the job done and done right.
Jeanette Osowski
21:00 10 Feb 26
Excellent service. Tim is an amazing plumber. Quickly assessed our issue. Repair was prompt and thorough.
J Ferman
20:12 10 Feb 26
Excellent, timely, professional, code-compliant service even on short notice on a Sunday night! Beyond their smooth plumbing work, I was especially impressed with their thoughtful handling of our flowerbed when digging a trench. They came highly recommended and I'm pleased to recommend Chen Plumbing to friends and family.
Carolyn Becker
16:32 09 Feb 26
All is well that ends well (with our septic system). Max from Chen Plumbing figured out how to resolve the issue; he was professional and “learned a lot.” Carolyn
ShadowX57
11:12 08 Feb 26
Tim and Oto from Chen Plumbing did a great job handling a leaking expansion tank and a high water pressure issue at my home. They clearly explained that my pressure was way too high (around 120 PSI), which caused the expansion tank to fail.Instead of trying to upsell a new water heater, they focused on fixing the real problem by replacing the pressure reducing valve and the expansion tank, then setting everything to a safe pressure.The work was professional, clean, and well explained. I appreciated that they took the time to answer questions and didn’t push unnecessary repairs.If you’re looking for honest, knowledgeable plumbers who do the job right, Tim and Oto are a solid team. I’d definitely use Chen Plumbing again.
Morgan Eddy
21:26 07 Feb 26
Chen Plumbing is always our first call. We know we can trust their work, whether it's an install or repair. They are responsive, efficient, and deliver high-quality service. Everyone should have a plumber they trust!
Evan Flory
20:39 06 Feb 26
Been using this company since before they had big fancy vans. Still down to Earth and more efficient than ever. My tech Simeon and his assistant were friendly and helpful. Def recommend.
Bob Koch
19:32 05 Feb 26
Great service, price, and responsiveness from Tim! He was very knowledgeable and did a super job on our faucet replacement - definitely recommend!
Kathy Luu
21:20 04 Feb 26
Had to replace a garbage disposal for a rental home. Great communication despite living out of state. Would recommend!
Kyla Ramsey
01:27 04 Feb 26
Fast response in an emergency and best service ever. Such a nice person!! Thank you Chen
