Neighborhood Favorite
Recognized as a trusted local business, voted by our community for exceptional service and quality.
Voted Best of Gwinnett
Acknowledged as one of Gwinnett’s top service providers, chosen by residents for excellence in plumbing.
Halo Certified Water Quality Expert
Certified experts in improving your water quality, providing solutions tailored to your needs.
Google Guaranteed Company
Proudly verified by Google as a licensed, insured, and pre-screened company you can trust.
Screened and Home Advisor Approved
Thoroughly vetted and approved by Home Advisor for professionalism, integrity, and top-notch service.
Google Rating
4.9
Based on 1054 reviews
Chen Plumbing
4.9
Angelo Monzon
22:14 07 Mar 25
Communicative, professional, helped us understand the issue and resolutions.
M. Martin
21:16 07 Mar 25
Hunter & his partner were there within the estimated arrival time. I showed them the problem & they answered my questions. I went for not only fixing the problem but solving the problem. There was no pressure or up-sale. They were personable & professional. It was expensive but after dealing w/plumbing issues several times in the recent past, I don't think I could have gotten a better deal. Thank you Chen Plumbing.
James Bigwood
12:30 07 Mar 25
Our water heater started leaking the day before we were scheduled to fly out of town for four days. I spoke to Leo at Chen Plumbing at 5:00 PM. Tim was at our house by 6:00 and Victor and Luis had a new heater installed by 9:30. I can't say enough about how helpful and professional everybody was! A great experience!
Jessica
23:04 06 Mar 25
Very pleasant experience. In addition to my plumbing repairs, they got a contracting company out right away to assess the water damage. Five stars in my mind!
Bernadette Fegely
16:46 06 Mar 25
Dawson and his assistant were excellent. They were professional and were able to diagnose and correct the problem I had. Highly recommend them!
Sylvia Chen
20:22 01 Mar 25
My water heater started leaking and Chen Plumbing was at my house within 24 hours to replace it! Braulio was super helpful and I was kept in the loop every step of the way.
Amy Fasula
14:27 01 Mar 25
They were so responsive, professional, and helpful! We were so impressed. We engaged them to replace our main water line on a Friday evening and they had it done by 9am the next morning!
Stephanie Young
21:14 27 Feb 25
Dawson and Chen Plumbing were awesome!! They responded very quickly, provided me options and associated recommendations and were very thorough in their services. Highly recommended!!
Rhonda Mullen
14:09 26 Feb 25
The team from Chen Plumbing did an excellent job of diagnosing and repairing a complicated problem that was 30 years in the making. They will be our forever go-to plumber.
Hugh Suhr
22:32 25 Feb 25
Great experience. Communication by customer service and tech on-site was excellent. Fixed our issue efficiently and effectively. Will use again in the future.
eric toole
22:42 24 Feb 25
Chen Plumbing is THE BEST. They are responsive, knowledgeable, and professional. We have been exceedingly happy with all of our services.
Amanda Devorah Caraballo
23:32 22 Feb 25
They were able to fit me in last minute. For an emergency pipe issue and fix it same day within three or four hours of me calling.
Mike Stevens
23:07 20 Feb 25
Hunter did a great job. I will definitely use Chen Plumbing in the future.
Jack Pham
17:58 20 Feb 25
Juan Diaz was very knowledgeable about what needed to be done and his to do it regarding the kitchen pipe system. He redid the pipe layout and installed a new kitchen faucet. It looks much cleaner.
Megan Wilson
16:21 20 Feb 25
10 out of 10! The Chen Plumbing team were all wonderful to work with from our initial call to service, and their follow up. Eric was so personable & thorough, and a pleasure to work with. We will absolutely give them a call for any future plumbing issues!
Nick Aloisio
18:10 19 Feb 25
Matt Craven was great to work with and helped to quickly get my hot water back on. Prices were reasonable, would definitely work with them again
Maria Halpin
22:25 17 Feb 25
Hunter was informative and helped explain options for our issue. Great overall experience!
Rosemary Keenan
19:56 17 Feb 25
Tim was thorough, professional and quick to respond. Very fair price for a weekend call as well. We will definitely use his company for our plumbing needs!
Derrick Boddie
21:14 14 Feb 25
Tim from Chen Plumbing did a great job on my faucet in my master bathroom
patty heitmuller
15:21 14 Feb 25
Every aspect of Tim Chen Plumbing's business is first class. Excellent response time, communication, and workmanship. Tim and his staff are professional and personable. Highly, highly recommend!!!
Terry Carter
20:10 13 Feb 25
Good plumbers and good customer service. Prices are reasonable. Highly recommend this company for your plumbing repair needs.
Susan Thigpen
17:49 13 Feb 25
Tim Chen is a wonderful plumber and person. He came on short notice to correct the plumbing needed for a brand new dishwasher because the code had changed since our last dishwasher purchase. He discovered some additional issues and corrected them immediately. He is always reliable and thorough.
Medrix Cephux
22:15 12 Feb 25
I had a water leak at the meter, and naturally, it was on my side. I called around and decided to work with Chen Plumbing. That was the right choice. They kept me informed throughout the process, completed the job promptly, and charged a fair price.
Teresa Owens
02:24 09 Feb 25
I called Chen Plumbing when I noticed my water heater was leaking. Victor came out the next day to check it out. He was friendly and knowledgeable, and helped me choose the best water heater to meet my needs. I would recommend Chen Plumbing for all your plumbing needs!
Lacee Pallini
14:58 08 Feb 25
Chen plumbing is very efficient and knowledgeable. Mr Chen offered to check additional areas of our house at no additional cost. Amazing service!
Katie Keung
18:10 07 Feb 25
Dawson was great, very knowledgeable and worked really hard to figure out what was going on. He pulled out all the stops. You can tell he really cares about solving whatever the root cause of the problem is. Although the cause of the water damage still remains an issue, Dawson tried everything to solve the mystery and ultimately pointed us in the right direction. Very clear communication throughout
Carroll Whitley
03:52 07 Feb 25
Hunter and Christian solved several problems and were very professional.
James Seymour
22:37 06 Feb 25
What an absolute pleasure working with these guys! Pricing was great and the service you couldn’t ask for anything better. Their work looked like it should be displayed in an art gallery. It was so neat and clean. Again outstanding work guys you will definitely be going in my phone for all my plumbing needs. They worked as a great team. Well oiled machine.
Jon W
18:48 06 Feb 25
Very friendly and responsive. Identified source of underground leak. They'll be back tomorrow to replace my line and I will come back to update this review at that time.Update 2/6/2025: They came back the next day and laid a brand new line from my meter to my home. Very professional and friendly crew. They cleaned up well after themselves and the work was completed in one day. Overall very satisfied with Chen Plumbing.
Nicole Horn
16:22 06 Feb 25
We had a great experience with Chen Plumbing. Cody and Marco were responsive and efficient and we trust their work. We found our new plumbing company!
Alli (lookatyourchoices)
21:52 03 Feb 25
I had a great experience with Cody! He took the time to really walk through the issue and my options and even helped out with a smaller issue I had without additional charge. Pricing was fair. I will definitely use Chen Plumbing again for any plumbing needs that come up.
Andrea Rivas
23:29 30 Jan 25
Hunter, Sean, and their whole team did an amazing timely job. Very impressed
Christina Jones
20:15 30 Jan 25
Thank you Chen Plumbing! Your team came in and got straight to it. Pricing was reasonable and the team were super knowledgeable. Thanks again!
Daryn Scott-Harper
18:03 29 Jan 25
very happy with Chen Plumbing and i recommend them highly. professional and knowledgeable, and priced fairly. thanks for your help Hunter!
John Edwards
15:35 29 Jan 25
Great job of cleaning up builder's poor design of plumbing installation while adding a Moen flo-monitor.
tim hunter
01:42 29 Jan 25
Chen Plumbing is Fabulous! Reliable, professional, and very nice as well. Got my problems fixed very quickly!Highly Recommended!
Susan Avery
21:45 27 Jan 25
Excellent experience. The plumber team was cordial, knowledgeable, and efficient.
Eirene Lakshita
20:12 26 Jan 25
Matthew Craven was very fast, thoughtful and helpful. Our water heater burst back in November. We called Chen Plumbing and they were able to send out Matt pretty fast. He drained the water out so we can have hot water same day and replaced the heater the next day, which we really appreciate since winter was coming. He also explained everything clearly when we have questions after the service about the new pressure valve, and we paid very reasonable price for everything. Our water heater is working really well! I will recommend him to anyone!
Bob Koch
14:52 26 Jan 25
Great service, price, and responsiveness from Tim! He was very knowledgeable and did a super job on our faucet replacement - definitely recommend!
Krista Lucas
17:01 25 Jan 25
We had a plumbing emergency late Friday night and we called our plumber, Tim Chen. He was at our home this morning and had the issue resolved in a very short time. Tim is an honest and trustworthy individual. He always gives us the cost upfront and is very fair with his pricing. Tim is very professional and courteous. His attention to detail is impeccable. Tim is our go to person for any plumbing issues. We highly recommend Tim Chen Plumbing for any of your plumbing needs or projects.
Joseph Cross
15:33 25 Jan 25
Tim Chen Plumbing has always been good to help me both personally & professionally in my real estate business.
Nick Brown
01:11 22 Jan 25
Kim Chen came out in a pinch. We had a gas leak coming from our water heater pipe that we found at 530pm. By 830pm Kim had come out and the problem was fixed! He was awesome!!
This Modern Love Photography
22:13 21 Jan 25
Cody was an absolute pleasure to work with. He is honest, communicates effectively and gets the job done in the most efficient way possible. I felt very comfortable and at ease knowing he was going to help guide me as a homeowner to become more educated about plumbing situations. Really grateful for the experience of working with him!
N Sanders
17:43 21 Jan 25
Matthew from Chen Plumbing came out today to check if we had a leak. Him and his colleague were both very polite and professional and answered all our questions patiently and thoroughly. He also installed a water structuring device on our pipes. He walked my husband on any potential problems. He was helpful and passionate about what he does. We would definitely recommend Matthew in any plumbing job
Eleanor Dake
16:19 21 Jan 25
Each time we've needed plumbing support - from emergency needs to home renovation - Tim Chen and team have been responsive, clear communicators, and provided an informed recommendation for us to consider.
Ronald Berg
23:29 19 Jan 25
Cody with Chen Plumbing replaced our aging hot water heater. Work was done in a timely and efficient manner. The whole process went really well.
Michael Stearns
18:59 18 Jan 25
We recently had the pleasure of working with Victor and Chen Plumbing, and I can confidently say they exceeded all our expectations. From the initial consultation to the completion of the job, their professionalism, expertise, and attention to detail were second to none.Tim Chen and Victor Jahuey clearly explained the problem, provided a detailed estimate, and offered practical solutions without upselling unnecessary services.Their punctuality was impressive—they arrived right on time and worked diligently until the job was completed. They left the work area spotless, which is a rarity in this industry. It’s evident they take great pride in their work and value their customers.What truly stood out was their friendliness and willingness to answer my questions. They made sure I understood how to maintain the system and avoid future issues.I would highly recommend Chen Plumbing to anyone in need of reliable and skilled plumbing services. They are a trustworthy professional who delivers outstanding results. I’ll definitely be reaching out to them for any future plumbing needs!
Audrey Rutherford
18:08 17 Jan 25
So informative. Makes observation then gives assessment before doing work. And then makes sure you understand to the fullest before starting work.
Lyla Dixon
23:52 16 Jan 25
I had a minor drip at least I thought it was minor.. Chen Plumbing explained to me exactly what I was going to face if I didn’t act fast. My hot water heater wasn’t going bad it was BAD.. It had build up a lot of corrosion and it had other issues.. My pipes were also questionable. If I waited a couple of weeks longer. I would be facing a huge problem.. My pipes were in jeopardy of bursting.. We all know the problems of pipes bursting. Should I say more..Chen Plumbing is a professional and outstanding company.. I would recommend this company and his staff highly..You want be disappointed..I wasn’t..
Heidi Pollyea
18:13 16 Jan 25
Excellent work. He found many issues i didn't know i had that he and partner Jason are working through with me. Highly reccomend
Ben Roerig
02:50 16 Jan 25
Marcos was amazing. I have dealt with dozens of plumbers and he was a true professional. He figured out a problem that had stymied other plumbers quickly and efficiently. Highly recommended.
Jeffrey Greene
21:12 15 Jan 25
Entire process was great. Excellent booking process, timely updates, and Tim (our plumber) was great. He was very fair price wise and thorough! He was also very honest about what work needed to be done and what could wait for a bathroom remodel. I don’t usually write reviews, but I truthfully felt compelled to this time because of awesome service.
Barbara
23:21 14 Jan 25
Juan from Chen Plumbing did a great job installing a new water heater and fixing the shut off valve for our front faucet. He was very pleasant, communicated well, made sure we were satisfied with his work, and patiently answered any questions we had. There were a few challenges with our existing set up but he handled them efficiently and professionally. The best part was that the price was much lower than the 2 other big name companies we received a quote from. Overall, it was a great experience and we highly recommend Chen Plumbing - and Juan. If we ever have a plumbing need in the future, we will be sure to call Chen Plumbing.
Tambryn Freund
12:07 13 Jan 25
We had water leaking from our front yard after a freeze. We expected a big price tag and lot of digging in the yard (maybe after it thawed a few days later). We were very pleased that Juan opted to do a full investigation of our pipes as they entered and exited the house and meter. He found an old unused irrigation line and checked that without any digging! The problem was solved in an hour, he capped it to prevent further issues, and the cost was a fifth of what we feared. We were very grateful and impressed by his professionalism.The company themselves were responsive, understood the urgency, and were easy to schedule with. They even sent a picture of the technician coming out so we felt secure when he arrived.
Lionel Fonville
03:50 11 Jan 25
Chen Plumbing offers excellent service. They came out in the middle of a storm to fix a broken pipe and they were on scene within an hour which makes them a 5 star company in my opinion.
Jeff Smith
15:30 10 Jan 25
Tim Chen was the best!He replaced all of my old plumbing valves and hoses and a motor in a hot tub. He went out of his way to help me no matter what I asked. He was very prompt, professional and an extremely hard and efficient.He is the best person that you could ever want to work with.
Peter Burg
15:24 09 Jan 25
Juan Diaz did an outstanding job. They correctly plumbed - in the dishwasher and installed it. He also recommended replacing the PVC pipe for my refrigerator water with a copper pipe. I highly recommend Juan and Chen Plumbing.
John Merritt
20:25 06 Jan 25
could not be more pleased with fast, clean and courteous service. Well priced too. will use them again
Chris Dana
17:15 04 Jan 25
Victor and his crew were amazing!! They were professional, timely and did a great job. I highly recommend them for plumbing work!
Annette Smith
19:55 28 Dec 24
They were able to provide same day service with guys who definitely knew what they were doing!
