Neighborhood Favorite
Recognized as a trusted local business, voted by our community for exceptional service and quality.
Voted Best of Gwinnett
Acknowledged as one of Gwinnett’s top service providers, chosen by residents for excellence in plumbing.
Halo Certified Water Quality Expert
Certified experts in improving your water quality, providing solutions tailored to your needs.
Google Guaranteed Company
Proudly verified by Google as a licensed, insured, and pre-screened company you can trust.
Screened and Home Advisor Approved
Thoroughly vetted and approved by Home Advisor for professionalism, integrity, and top-notch service.
Member of Gwinnette Chamber of Commerce
Google Rating
4.9
Based on 1548 reviews
Chen Plumbing
4.9
W McKay
19:11 27 Feb 26
When it rains it pours, literally... but when it does, I am so very thankful for companies like Chen Plumbing. Chase and Logan identified and repaired our leak with ease. I contacted them late last night and they messaged me straight away, arrived as on scheduled and completed the work in less than 2 hours. Thank you so much!!
Dorothy Sheffield
17:46 27 Feb 26
He explained everything thoroughly and helped us understand exactly what was going on and how he would repair it. Polite, friendly.Update: I wanted to make sure I mentioned our plumber by name: Braulio and his apprentice (sorry, I forgot his name). They finished quickly and spent time afterwards basically helping me understand the bigger picture of how our plumbing worked. No man-spraining, just real talk. I will NEVER use anyone else.
Ashley Bynum
11:27 27 Feb 26
Eric was early, cleaned up after his work was complete. He is polite, engaging and helpful. Chen Plumbing is my go to Plumbing company
Ronda Fox
16:51 25 Feb 26
I met Mr Chen long ago and was struck by his strong commitment to integrity, family, customers, reputation. Sometimes, when you grow large enough to have other people working for you, that dedication to quality can fall off. That is not the case with Braulio. He maintain the same high standards of excellent work and customer support. They are a pleasure to do business with.
Luke Panasyuk
00:12 25 Feb 26
Cody came out to repair a broken drain. He was able to discuss with me my options and get the repair done fairly quickly. Amazing!
David Ginsburg
17:28 24 Feb 26
Great service by Cody at Chen Plumbing. Stayed late and got the job done.
Maggui Joyner
19:31 22 Feb 26
Tim Chen and his team are the Jack Nicklaus or the Michael Jordan of plumbing! When that quality is so readily available, why would you go anywhere else? MBJ 🙂
Melissa Addington
02:14 18 Feb 26
Arrived on time, was able to quickly diagnosis issue and explain in detail the possible resolutions. Left quote for job. Calling back to schedule work.
Christina Homer Evra
02:05 18 Feb 26
We had an emergent leak and called around 4pm. Leo was great to schedule with (very communicative) & had Shawn out to our house by 6pm. Shawn was honest, courteous, and efficient. He quickly diagnosed the issue and got everything fixed up. We really appreciated the fast response and transparency. Highly recommend!
Helen Thomason
23:22 17 Feb 26
Tim Chen is the best. Have done work for us in the past. Keep us informed of what was going on. Love them!!!!
Ayanna Floyd
19:45 17 Feb 26
Owner of the company was prompt, gave us great advice so we didn’t waste money, explained everything that he was doing and why. His honesty was greatly appreciated. They cleaned up after working. I have nothing negative to say about Mr Chen
Brian Kurlander
23:55 16 Feb 26
Chen Plumbing is outstanding. From major plumbing projects to small jobs and leaks; their work is fast and effective! I highly recommend them for your next plumbing project or problem.
Chris Geronimos
21:32 16 Feb 26
Shawn was extremely helpful; listened to my concerns, diagnosed the problem, and then gave several options for moving forward. Additionally, he offered financing options for the more expensive options. All in all, couldn't have asked for better service.
M K
19:57 11 Feb 26
Fast, Fair, and Professional. Chen Plumbing will take care of all your plumbing needs!
Jeanette Osowski
21:00 10 Feb 26
Excellent service. Tim is an amazing plumber. Quickly assessed our issue. Repair was prompt and thorough.
J Ferman
20:12 10 Feb 26
Excellent, timely, professional, code-compliant service even on short notice on a Sunday night! Beyond their smooth plumbing work, I was especially impressed with their thoughtful handling of our flowerbed when digging a trench. They came highly recommended and I'm pleased to recommend Chen Plumbing to friends and family.
Carolyn Becker
16:32 09 Feb 26
All is well that ends well (with our septic system). Max from Chen Plumbing figured out how to resolve the issue; he was professional and “learned a lot.” Carolyn
ShadowX57
11:12 08 Feb 26
Tim and Oto from Chen Plumbing did a great job handling a leaking expansion tank and a high water pressure issue at my home. They clearly explained that my pressure was way too high (around 120 PSI), which caused the expansion tank to fail.Instead of trying to upsell a new water heater, they focused on fixing the real problem by replacing the pressure reducing valve and the expansion tank, then setting everything to a safe pressure.The work was professional, clean, and well explained. I appreciated that they took the time to answer questions and didn’t push unnecessary repairs.If you’re looking for honest, knowledgeable plumbers who do the job right, Tim and Oto are a solid team. I’d definitely use Chen Plumbing again.
Bob Koch
19:32 05 Feb 26
Great service, price, and responsiveness from Tim! He was very knowledgeable and did a super job on our faucet replacement - definitely recommend!
Kathy Luu
21:20 04 Feb 26
Had to replace a garbage disposal for a rental home. Great communication despite living out of state. Would recommend!
Kyla Ramsey
01:27 04 Feb 26
Fast response in an emergency and best service ever. Such a nice person!! Thank you Chen
Daniel Almond
16:56 03 Feb 26
Great experience from start to finish. Front office and Tech were both great.
Jan McPherson
21:22 02 Feb 26
Very excellent customer support. Very patient and thorough handling of job. A lot of additional problems that needed to be fixed were brought up but due to cost I was unable to address so only a small valve replacement was done
Barbara
22:49 30 Jan 26
Dawson was great. He thoroughly explained what the problem was and how he planned to fix it. Our house is older so repairs aren’t always easy or straightforward but Dawson was able to make the needed repairs with minimal impact. Another great experience with Chen Plumbing. We hope we won’t need a plumber again anytime soon but, if we do, we will call Chen Plumbing.
Yanna Jian
12:07 30 Jan 26
我家洗手间地下水管爆了漏水，说检测不到漏水点，建议我更换全新水管，把铜管变成胶管，一天就安装完成，我家只有一层楼，1600不到的平方英尺，收费高达$10500, 后来才发现收费太贵，这只是公司为了赚取更大的利润和容易工作，现在想起实在是有误导消费的行为，希望大家引以为戒，不要太容易相信别人。
Becky StClair
20:37 29 Jan 26
Cody A replace a couple toilets and garbage disposal. He was great about explaining the work that would be done, what I should do to keep my plumbing in good condition, and answered all my random questions about work I might want done in the future.
Derek Paganini
14:01 29 Jan 26
Cody was incredible. He came out and gave an honest assessment of my issue and intentionally and thoroughly explained the best solutions. Couldn’t recommend Cody and Chen Plumbing enough!
Tammy Trepte
23:37 28 Jan 26
Shane was professional & thorough, and I was very pleased with the service we received.
Eirene Lakshita
22:42 28 Jan 26
Edit 2026: Second time excellent service! This time Shane Silva helped us out. He walked us through all the steps and was super respectful of our space. Most importantly, our hot water and toilets were up and running in no time! We signed up to be a member. Thanks again, Chen Plumbing!2024 Matthew Craven was very fast, thoughtful and helpful. Our water heater burst back in November. We called Chen Plumbing and they were able to send out Matt pretty fast. He drained the water out so we can have hot water same day and replaced the heater the next dayWe really appreciate their considerate and quick service especially since we’re in the middle of winter.Both technicians explained everything clearly when we have questions after the service about the new pressure valve, and we paid very reasonable price for everything. Our water heater is working really well! I will recommend them to anyone!
Karly Weinberger
13:41 26 Jan 26
They were so responsive, came Friday afternoon and replaced our water heater that had stopped working. They were great to deal with and fair!
Joshua Baldwin
16:47 25 Jan 26
This is the second time we've used Chen Plumbing and they've been great both times. This last time we had a leak late at night that they assessed and fixed same day!
Bob Carroll
13:02 25 Jan 26
Really pleased with the experience working with Chen Plumbing. Great communication regarding scheduling. Cody our tech was courteous, knowledgable and just a pleasure to work with. Very pleased and highly recommend.
Susan Burch
22:19 23 Jan 26
We had two ADA height toilets put in by Cody with Chen Plumbing. He was very kind in explaining how the work was being done. Cody was careful in cleaning up afterwards and hauled the two toilets away also.We would have him come back if ever we had another plumbing need.
Carlos Garcia
18:38 21 Jan 26
We’ve been using Tim Chen Plumbing at home and at my business for 20+ years. Always satisfied with the experience. I cannot recommend them more highly.
Cristie Pachura
17:59 21 Jan 26
Since I live in a 75+ year old house this was not a routine garbage disposal installation. Some new plumbing was required as well as the new dishwasher. Tim Chan made sure it was installed correctly.
Debbie Morse
15:15 21 Jan 26
Dawson and the young man with him were very informative about what needed to be done. They explained what the issue was and what the remedy would be as well as the price and timetable. I appreciate it the information and gave me good insight in terms of the direction I need to go. They were very knowledgeable and explained in detail.
Karen Grill
21:00 19 Jan 26
No work done today, estimates for various issues. Cody was terrific, has worked on my house before. Cody is great at explaining the scope of work and how it will benefit your houses functions and how to prioritize what needs to be worked on first. Takes time and shows pictures of your plumbing.Thanks!
Jean Beasley
17:20 19 Jan 26
Simeon was punctual, knowledgeable, friendly and professional. Repaired running toilet and my water bill went down 25%. Highly recommend.
Charles Wolfe
14:51 19 Jan 26
As usual (we've used Chen in the past), the job was done quickly and efficiently. The plumber called to say when he'd be here, arrived early, and was conscientious and friendly.
Michael Ablan
13:02 19 Jan 26
Tim came out within and hour after I had a pipe burst and water leaking into my living room. He was able to get everything fixed, identified additional leaks in the house, and did a sink install. Very thankful for his prompt response, sense of urgency, and professionalism. I will use Chen Plumbing for all my plumbing needs going forward.
David Owen
19:40 18 Jan 26
Tim was so professional and polite. The water heater they installed looks so clean and tight. They made sure I was satisfied with everything and left the area cleaner than when they arrived. Absolutely would recommend them again. They came highly recommended and I can see why, thanks Tim
S A
16:28 18 Jan 26
Chen plumbing replaced a single seal on our toilet and charged $350 to do it. Absolutely fraudulent to be charging an amount like that for the actual job required.
Nick Downey
15:53 18 Jan 26
Tim and crew are simply the best plumbers I've ever worked with, both in residential and commercial settings. They are timely, communicative, and their quality of work is remarkable.
Pilgrimage UCC FinSec
20:32 15 Jan 26
The technicians diagnosed the problem, presented options and completed the repair/replacement the next day. The worksite was cleaned up nicely.
Michele Franklin
18:14 15 Jan 26
Shane Silva and Chen Plumbing far exceeded my expectations. I could not be more pleased with the level of service, quality of work and care and concern for their customers. They gained another lifetime customer. Many thanks and Bravo!!!
Dave Trahan
18:59 13 Jan 26
Totally professional I would rate them A1 for their knowledge in their communication on what was about to happen and what would be created at the end of their project
Jolan Washington
16:59 12 Jan 26
Cody visited our house to conduct a thorough inspection of our property. One standout quality of his is his meticulousness and his ability to explain everything clearly, which helps us make informed decisions. Thank you, Cody, for providing excellent customer service!Thank you, Chen plumbing for hiring top-notch plumbers! Definitely recommend them to friends and family!
Karin Magill
21:48 11 Jan 26
Was able to schedule an appointment quickly. Willing to investigate and determine problem when other plumbers weren’t. Kept me updated throughout the process, including about cost. Completed process in a timely matter and cleaned up completely before leaving. Was professional throughout entire process. Will definitely use again!
Tracy Prescott DVM
23:24 10 Jan 26
Quick and responsive communication and timely arrival. Toilet installed quickly and everything working perfectly. No mess! I have used Chen Plumbing for multiple plumbing issues for about 7 years. Highly recommended!
Amy Buice
00:05 10 Jan 26
Professional and straightforward. Completed ice machine installation and pipe fix as needed. Bryan was great. Would recommend.
D D
23:17 08 Jan 26
I had my water heater replaced, and I had some plumbing moved around in my master bathroom. Both jobs were performed impeccably. I highly recommend this company. Also, Cody is the best.
Crystal Vazquez Realtor
16:14 07 Jan 26
Shane Silva was awesome. He was able to detect the issue and provide a solution immediately. Great quality workmanship as well as communication.
John Dye
02:31 07 Jan 26
Not the cheapest and not the most expensive, but they always do a great job, I call them anytime I have a residential plumbing issue
Galen Nailor
00:32 07 Jan 26
Shane was great in terms of service, professionalism and being prompt. However the company is very pricey. Was charged $176 for a simple fix of a clogged garbage disposal that probably should have cost less than $100. I know next time to use YouTube first to try to figure it out.
Darcy Cannon
18:55 06 Jan 26
Tim Chen Plumbing is always reliable and incredible service, I always recommend them!
Angela Withington
19:04 02 Jan 26
Brylen did a great job - did not shy away from exploring the crawl space, did a thorough job, explained things well, and had a great demeanor. I will request him again!
cedric oglesby
19:57 31 Dec 25
Cody A. was sent out by Chen Plumbing to diagnose my shower leak. He was very honest and knowledgeable and saved me a lot of money. I highly recommend Chen Plumbing.
Kate E
17:07 30 Dec 25
We were introduced to Chen Plumbing last year after our water meter was damaged by a delivery truck. After working with them, we were very impressed and reached out again for additional services. From scheduling to the on-site team, everyone is courteous, hardworking, honest, and kind. Their pricing is fair and clearly explained, and they take the time to walk you through each line item. They also explain the work as they go and answer questions patiently and thoroughly.We worked with Shawn and Shane, and they were outstanding. I felt completely at ease and confident in their work. I highly recommend this company.
Glenda Saleem
16:28 30 Dec 25
Excellent customer service. Simeon did several repairs that were needed.
Andrew Strain
22:59 29 Dec 25
Very happy with our experiences with Chen Plumbing. Found a plumbing company we can trust.
Jae Nam
21:42 26 Dec 25
Tim saved the day by coming out at 10 pm and fixing the water leak in our basement all under 1 hour! Thank you so much!!
