Plumbers in Norcross, GA

Customer had issues with drain and kitchen sink, toilet upstairs and widespread lavatory faucet upstairs. Diagnosed situation found thermal expansion tank, not functioning and causing excess pressure on system. Water heater is approximately 13 years old and so is the pressure valve. Pressure valve tested OK but original to home. Gave estimate for necessary replacements and preemptive ones. Replaced basket strainer on right side of kitchen sink. Use tablets in toilet upstairs tank to show flapper is holding.

Invoice #: 9734 Toilet doesn’t appear to have been used recently. Upon arrival, noted a normally filled bowl. Ran the lavatory faucet to ensure there was no stoppage in the bathroom group and no evidence of this being the case presented itself. Flushed the toilet 10 times mixing between regular flushing and flushing with a wad of toilet paper, no evidence of backups presented itself. Adjusted the float on the flapper for a stronger flush. Five of the flushes have an attached video to show proper flushing and no signs of backup. Customer also had a leak under lavatory faucet in the office. Noted water in the flexible trap under the drain, as well as a leak on built in supply line for lavatory faucet. Left a quote for faucet, drain, and trap replacement.

Customer got a notice from the HOA stating an irregularity with his usual water usage. Upon arrival, ran a tub and noted the meter is barely moving when the tub is ran. It took 25 seconds for the tub to register 1/10 of a gallon on the meter. Customer appears to be having a meter read issue. Customer had warping, separation, and darkening around the base of the toilet and separation on the baseboard. Due to the presence of hardwood, and customer stating the floor has been damp to the touch, recommended having Reliable Restoration inspect the damage and see what needs to be done. After Reliable inspects/repairs the damage we can ensure the flange is correct and set the toilet back. Customers water heater is 17 years old. Replacement is strongly recommended.

Came out for leaking water service. Water service had been replaced already by another company some time ago water service is maybe 4-5 inches deep. Homeowner having back yard regraded and two large stumps removed/ground up. Waterline was running over the top of the stump underground and was loosely covered with dirt. Landscapers regrading the yard hit it and broke it and did temp repair on the line. Notified homeowner we could repair line and get their water back on, but we are not responsible for the waterline being so shallow and warranty will be voided if it is rebroken during further landscaping work. Could not lower repair due to stump and concrete being under neath it. Left some play in the company to work around it while grinding the stump. No further issue at this time.

Found women’s restroom angle stop was not shutting off all the way and was leaking at the supply line. Got permission from property manager to shut the building down. Shut building down and drained waterlines to replace angle stop and supply line. Restored water to the building, bled all the air out of the lines. Tested operation of new angle stop. No leaks or failures at time of service

Installed double check assembly, Buried at a proper depth, also installed a meter box around, as well as adding gravel underneath, while we were digging, we found old PRV informed customer customer opted to replace replace PRV also put in a meter box to facilitate easier replacement. Tested water pressure at 60 psi, Everything is working as intended upon departure (Customer responsibility to have device tested)

Service call

Replaced a bad sewer pump in basement today , tested , all working good now

Customer will call tomorrow when they get more info

Remove old water heater and haul away. Furnish and install new 50 gallon lowboy electric water heater with new tank shut off and thermal expansion tank. Also remove old Prv and furnish and install new Prv with main house shut off.

Plumbing

Plumbing

Customer called us out for Slow, draining tub drain, customer also attempted to plunge themselves however, debris came up from overflow and tub drain, While on site customer also mention toilet had Low flow flush, discovered customers toilet to have buildup of some sort of material, cleaned as best as we could. However, there is no guarantee fix will last the next step would be to replace toilet customer understands. Presented customer with option to manually clear drain customer approved, clear drain and found flow to be good at time of departure however, informed customer that drain cleaning does not carry warranty. Customer understands.

Returned and shut down water to house and drained. Installed new PRV and ball valve. Tested to ensure a leak free installation. Some moisture/organic growth occurring on wall. Homeowner believes it is from toilet in adjacent bathroom. Had been going on for some time prior to them moving in recently. No further issue at this time. House set to 50 psi.

Found 50 gallon gas water heater leaking from the tank itself. replaced water heater with new full port ball valve and new expansion tank. Bled air out of system. Tested with no leaks or failures at time of service.

Came out for a water heater that was not working. Arrived and found 40 gallon electric medium water heater had char marks coming out of the cover box for the upper element. Shut off the power and opened the box. Inside was completely charred through. Notified homeowner and gave her option to replace water heater. She approved estimate. We left and purchased water heater from Cowan supply. Returned and installed water heater with new pan and expansion tank. Tested to ensure proper function and a leak free installation. No further issue at this time.

Customer called for dark spot in cabinet , found no leaks , but we replaced bathroom faucet with customer supplied today

Whole house pressure test. Found and repaired 5 leaks. Left quote for prv

Returned and ran snake through clean out in utility room to clear kitchen drain line. Tested by filling up kitchen sinks with water multiple times and dropping. At time of departure sinks where draining as they. Customer will need to install clean out on 2in arm where there is a leak. Cleaned up work area.

Customer concern was dishwasher drain holding stagnant water, checked underneath kitchen sink appears to be that the dishwasher itself is no longer working, plumbing is fine. However, we did notice water pressure high which may cause other plumbing issues in house informed customer of potential issues.

Furnish and install 50 gallon gas water heater, re-pipe as needed, as well as bring any code requirements up to date, price includes all parts and labor needed to complete install. 5/23/25: installed 50 gallon water heater, repiped as needed , installed thermal expansion tank and strap , bled all air and debris out of lines. Tested and verified all work.

Mainline blockage in old cast iron line. Slope issues roughly 15-30’ down the line with belly holding water. Cleared blockage and flushed clean.

Customer stated that kitchen drain line was gurgling and backing up. In basement ran camera from clean out and found that pipe is filled with grease. Recommended to customer to have drain line replaced and rerouted. Ball park estimate to do so was $4000-$4500. Can’t give exact price because demo will have to happen first. Cleaned up work area. Will credit back some of the $445 if we move forward with any other work.

Tarp off kitchen. Cut out floor, jackhammer slab, repair waterline in slab, no replacement of concrete. No replacement of concrete/flooring included. No guarantee we can locate leak. Guarantees only an attempt to continue making holes in the slab to try and locate. Found leak under location where refrigerator was located. Repaired pinhole on 3/4 copper line. Tested to ensure a leak free install and no further issues. 1 year warranty on repaired section only.

Customer had water damage in living room ceiling that Reliable had been out for. Reliable had cut the ceiling and taped off the cut. Both toilets were found to be leaking at the flange by Reliable. There was a note about a leak under a lavatory faucet as well as a leak at shower controls, both in the upstairs hall bath. Removed the trim and found no evidence of water leaking in the wall at the shower valve. Informed customer that without definitive evidence of a leak, no work can be recommended on the shower at this time. Will return tomorrow to pull and reset the toilet in the hall bath, install a new toilet in the master bath, and replace the lavatory faucet in the hall bath. Informed customer that the condition of the flange is unknown until the toilet is off. Will give any necessary pricing to repair or replace the flanges if it’s needed. 5/20/25 Returned and installed a new American Standard faucet in upstairs hall bath. Removed the toilet in the same bathroom and found the flan