WIN WITH CHEN!
Frequently Asked Questions
Yes, Chen Plumbing is fully licensed, bonded, and insured. We hold an unrestricted plumbing license (MP208427), which means we're authorized to work on both residential and commercial properties throughout Georgia. We also carry general liability insurance and workers’ compensation to protect you and your home.
Our office is based in Norcross, GA, but our technicians live across Metro Atlanta, which means we can quickly get to you no matter where you’re located. We proudly serve the entire metro area.
Chen Plumbing has been proudly serving Metro Atlanta since 1998. With over three generations of plumbing experience in the area, we bring deep local knowledge and a long-standing commitment to quality service.
Our licensed technicians are selected for their integrity, professionalism, and technical skill. All team members are W-2 employees — not subcontractors — and must pass a thorough national background check while meeting high standards for customer service. Once they join Chen Plumbing, they participate in weekly and monthly safety and technical training sessions, along with ongoing industry certifications to stay current with the latest plumbing tools, technology, and code requirements. We make sure our team is always equipped to do the job right — and do it safely.
We stand behind our work with warranties that range from 1 to 5 years, depending on the type of repair. Certain installations — like water heaters, sewer lines, and repipes — may also come with extended warranties. Before we start any work, we’ll always make sure you know exactly what’s covered.
Before heading to your home, we’ll give you a 30–45 minute courtesy call to confirm that you're available and ready. You’ll also receive a text with your technician’s photo and a brief bio, so you know exactly who to expect. Your Chen Plumbing technician will arrive in a marked Chen Plumbing van, making them easy to recognize when they pull up.
Once on site, they’ll perform a thorough evaluation and diagnosis of the issue. They’ll then present you with clear, written options for repair or replacement and take the time to explain the scope of work. If you decide to move forward, you’ll approve everything before any work begins.
Because our trucks are fully stocked, most repairs can be completed the same day. After the job is done, your technician will walk you through the work to ensure you're satisfied before wrapping up.
In most cases, yes. Our plumbers arrive in fully stocked vans carrying over 1,500 parts and materials, which means we're equipped to handle most repairs on the spot. Our goal is to solve your plumbing issue the same day — safely, efficiently, and with minimal disruption to your day.
It’s easy — you can call us, text us, or book online anytime through our website. Once your appointment is confirmed, you’ll receive a confirmation text with all the details for your records.
Our technicians take extra care to protect your home. We wear shoe covers, lay down drop cloths, and clean up thoroughly after every job. From start to finish, we treat your home with the same respect and care we’d expect in our own.
Yes — Chen Plumbing is a family-owned and operated business that’s been serving Metro Atlanta since 1998. We’re proud to be local, and we focus exclusively on our community, delivering trusted, personalized service backed by decades of experience.