Check Out Our Work in Decatur GA
Chen Plumbing provides air conditioning, heating, water heater and plumbing services to the residents of Decatur, GA and the surrounding areas since 1998!
Read our reviews and find out why your neighbors consider us to be their nearby heating and air company and local plumber in Decatur, GA.
Recent Jobs and Reviews in Decatur, GA
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Job Locations and Reviews
“Great Service, knowledgeable about job, and all-around very cordial.
Price is to install new stop on the hot side for a dishwasher hookup and cap drain and water lines below. Customer had a new dishwasher ordered. The appliance company needed a water shutoff on the same floor as the dishwasher. Cut and capped water and drain lines below the floor and installed two new shutoffs in the hot side of the sink with a new tee. Drilled holes for water and drain lines for installers. Tested work to ensure proper function and no leaks. Left quote for new water heater. Appliance company needs to punch out the safety plug on the disposal and connect the drain line to that. And run new water line to new hot stop.
Returned and installed customer supplied Cloud RO system. Installed a new tee valve with shutoff and drilled a new drain into the tubular below the sink. Tested all work to ensure proper function and no leaks. Walked customer through purging instructions and tightened a shower head as a courtesy.
Customer had a jammed garbage disposal that she said was over 10 years old. Recommended replacement due to the age of the disposal. Tested all work to ensure proper functioning and no leaks. None were found. Added 50 dollar discount for customer coupon.
Customer had toilet that was leaking from the seal for the flush valve. Recommended replacement over a major rebuild for the Glacier Bay toilet. Customer will order a new toilet and call for scheduling when she is back in town next week.

Upon arrival customer stated there was water coming from under the toilet. I informed the customer I would have to pull the toilet to check the flange and wax ring. Gave customer estimate. Customer approved estimate. I pulled the toilet and inspected the flange and the flange was cast iron but did not have any cracks. The wax ring was the issue and just needs to be replaced. I installed new Jonny bolts , wax ring ,and beauty caps. I hooked the water back up and tested the toilet and the toilet is working properly with no issues or leaks. I put a seal of caulk around the toilet and informed the tenants to wait 24-48 hours for the caulk to cure.
Tim was professional- very prompt service for a Sunday

Replaced house main water shut off valve , prv , toilet tank rebuild

Found upstairs hall bath vent fan had caught on fire, and the plastic cover had melted and dripped into the toilet clogging it. when testing if the toilet would flush, the toilet was leaking from the tank to bowl seal the Kohler flush valve seal had also dry rotted due to the toilet not being used for a long period of time gave the homeowner the price to rebuild the toilet in attempt to auger also gave a price to replace the toilet after discussing the options with the homeowner. We decided that replacing the toilet was going to be the best option. Homeowner approved price for replacing the toilet after pulling the old toilet found the right side of the flange had broken attempted to repair with a half moon flange repair ring attempted to set the new toilet and it would not tighten to the floor properly while tightening the toilet to the flange, more of the flange broke, had to remove the flange and install a new plastic ring flange installed new toilet tested with no leaks or failures

They did not leave the mounting brackets or instructions for the filter. No one could find it. Told them we’d have to reschedule Returned and installed filtration system. Flushed several times until water was clear. Verified proper flow in the home with no reduction pressure.

We replaced a leaking toilet supply line and fill valve today

Rerouted dishwasher drain through cabinets and tied into disposal. Replace hose bib in front of hose. Hooked up washing machine water lines and drain.

Found leak on blue poly pipe 2 feet in front of meter replaced and use proper adapters to adapt to pipe. Work is thoroughly tested and complete. Polybutylene (PB) pipes are a widely recognized defective material prone to brittleness, deterioration, and sudden failure. Due to the inherent flaws in this material, any repairs made to PB pipes are inherently unstable. Even the area of the pipe repaired may develop new leaks or fail again, as the material itself cannot reliably maintain its integrity. We strongly recommend replacing all polybutylene piping, as repairs to this material are only temporary solutions and do not address the underlying issues. We are not responsible for any additional leaks that occur, whether within the immediate repair area or elsewhere in the system, nor for any property damage resulting from such leaks. If additional leaks are identified after our initial repair, separate pricing will apply for any further repairs

When running water in the shower, water was backing up into the tub. Received approval to snake. Ran tub gun down through the shower and pulled out large hair clump. Restored proper flow to the drain. No further issue.

Left multiple quotes. One for filtration system, one for replacing hot side of water heater piping 18” with copper.

Furnish and install 40 gallon tall, water heater, rework vent, as well as redid cold line in coming to heater,properly strapped thermal expansion tank. Had to take out door frame informed customer we would do our best to place back however, we cannot guarantee it would be at aesthetically pleasing customer understands. Work is tested and complete,Everything is working as intended upon departure.
Great Service!

Customer called us out because sewer pump was running constantly, informed customer that most likely pump was malfunctioning due to float not shutting off, gave customer options to replace pump with a liberty half horsepower pump customer approved, install liberty pump after installation was completed strapped pipe to prevent pipe from wiggling while pump discharged, thoroughly tested multiple times to ensure proper function. Everything is working as intended upon departure.

Plumbing

Plbg
Good work

Come back

Quoted water line replacement Job. Today

Floor damage from old dishwasher Plbg leak
Returned today to do the previously quoted work. We turned water to home off at meter, and added a new propress tee on the cold line above the tankless water heater in the garage closet for the new hose bib line on back right corner of home. Adapted to Pex a, and strapped the new line securely to the Sheetrock wall, then up and over the doorway to pass the main power, and down the wall with a new ball valve shutoff. We secured the new hose bib to the brick with fasteners, and siliconed the gaps behind the hose bib. Also, husbands lavatory sink was slow draining. Removed the ptrap and the pop up for the pop up assembly, and cleared out all the sludge from the drain. Put drain and pop up back together and tested. Sink seems to be draining much better after cleaning out the ptrap. Tested all connections for leaks, there are none. New hose bib is working as it should. Client decided to hold off on rebuilding the toilet on main floor. Advised her if it started again we could return to reb
Was glad to see Mr. Chen himself!
Client called us out today for a couple different plumbing issues in the home. The upstairs bathroom shower is constantly dripping, and the drain for that same shower is dripping to the bathroom below. We checked water pressure and it was at 75 psi, with a couple drips going on in the house. Tried to find the pressure reducing valve, but was unable to locate it. It must be outside in the ground. Today we cut out the leaking shower drain, and replaced with new pvc glue on shower drain, and new pvc ptrap. Connected drain back with a furnco coupling, then tested for leaks. No more leaks on that drain. The shower is still dripping constantly, left estimate to repair that shower with new cartridge. Home water pressure is still fine at 75 psi, but it is right at that threshold of being too high. Will leave estimate to add pressure reducing valve and new shutoff in the crawl space if one cannot be located outside. 1 yr warranty on the shower drain replacement

Customer stated that tub was dripping. Gave customer multiple options for repairs and customer opted to just replace washer on hot water stem.shut water off to home and replaced washer. Tested and didn’t notice any dripping. There will be no warranty on work today due to because it’s a bandaid repair. Tested pressure to home and pressure tested fine. Also water heater is from 2002 and recommend to have it replaced. Also thermal expansion tank have failed.

Replaced a old none working tankless water heater with a new 50 gal electric heat pump water heater

Leaking water service line few feet away from meter next to a very big tree , quoted job for repair
I’m really impressed with Chen Plumbing. From the start, communications with the front office were friendly and clear, and they were able to schedule a service call for the next day. Brylen was very professional, diagnosed our issue, and took care of the repair quickly. I’ll definitely call them again!
Great experience with Chen Plumbing! Communication was awesome and they sent someone to our house quickly. Brylen took care of our issue and got it fixed up in no time. Thanks a lot!
Hey Matthew, thank you! We’re glad to hear everything went smoothly and that Brylen was able to get things resolved quickly. We appreciate the kind words and the chance to help out!
The professional was very informative regarding my concerns. He addressed and made recommendations regarding my concerns. If I shall need future services, I will contact Chen. I have recommended the company to my neighbor.
Travis was great!
Prompt, efficient and pleasant. Perfect professionals
We had a great experience with Chen. Both technicians were professional, communicative, and worked diligently to help fix our ejector system. We were very pleased with our service.
Dawson and his assistant did an excellent job managing my kitchen sink issue. I have an old home with numerous issues and they navigated each new pitfall and busted fitting as they went. They were thorough running the water for a long time and rechecking the crawlspace over and over to make sure there were no more leaks or issues. I'm extremely happy with their service, they didn't rush and truly made it feel like they cared to fix ALL the issues and not "bandaid" anything to rush to the next job. THANK YOU!
Hey Tiffany, thank you for taking the time to leave this review. We are glad Dawson and his assistant were able to work through everything and make sure the job was done properly. Older homes definitely bring their own surprises, but we’re always happy to take the extra time to get it right. We appreciate you having us out.
Great job as always - I have been very confident with the results every time Tim Chen Plumbing comes out!
Matthew was awesome. Did a very thorough investigation and gave me an honest opinion of my situation, which I ultimately decided to put off until a larger renovation. Money well spent to know what my options are. And didn't try to sell me a bunch of BS I don't need. So many of these service providers suck when they expand their businesses - but Tim's new employees annd techs are carrying on his high standards and awesome customer service.
I love a technician that is super responsive and very informative. He was great at giving us all the information we needed to get beyond our due diligence. Thank you for the exceptional service and we will be using you again in the future.
The proposed repair beyond the clogged toilet was absurd - we’ll just buy a new toilet for half the cost.
They were not the cheapest, because their service is premium work. I’m happy I chose them.
Tim was super knowledgeable and extremely efficient in helping us solve a number of problems in our house with water pressure and also replaced the temperature and pressure regulation valve in our water heater. Since we discovered the issue early in the morning and gallons of water had been wasted throughout the night, we were extremely grateful for Tim and his team to come out the same day to help resolve the issue. Highly recommend!
Dawson was very knowledgeable and polite. He took time with me to explain the problem and possible solutions.
Thanks for sharing this. We're really glad Dawson was able to walk you through everything clearly—he’s a great example of the care we aim to bring to every visit. We appreciate you trusting us and look forward to being here if you need anything down the road.
Victor from Chen plumbing did a great job repiping my house. The crew worked very hard all day, and did a thorough job.
Excellent service from start to finish. Very pleased with how quickly they responded and carefully fixed the problem.
Great experience. Communication by customer service and tech on-site was excellent. Fixed our issue efficiently and effectively. Will use again in the future.
Thank you, Hugh, for your kind words about our customer service and tech team; we're glad we could resolve your issue efficiently and look forward to serving you again in the future.
This was our first time using Chen and they exceeded our expectations. Our technician was quick to assess the problem and explained how he recommended solving it. He checked in with us throughout the process and advised us on an unforeseen issue and how he was planning to fix it and obtained our approval before proceeding. Communication from customer service and tech on-site was top notch. Will use again in the future.
Chen Plumbing is THE BEST. They are responsive, knowledgeable, and professional. We have been exceedingly happy with all of our services.
Thank you, Eric! We're grateful for your kind words and are glad to hear you’re happy with our services. We look forward to serving you again whenever you need us!
Eric and the team from Chinn plumbing were excellent. We have used Chinn plumbing on several occasions. They are always knowledgeable, responsive, and professional. This should definitely be the go-to plumbing company in Atlanta!
HUNTER WENT EXTRA MILES TO A HOME DEPOT TO PURCHASE THE SHOWER HEADS THAT HE RECOMMENDED. WE LIKE THEIR PERFORMANCE VERY MUCH
Hunter was great! He explained options to me and helped to educate me on steps down the line. Great overall experience.
Excellent work!
Eric was fabulous - professional and friendly. Very conscientious and efficient. He exceeded our expectations. Very knowledgeable and we will definitely be using Eric and Chen for all our plumbing needs.
We had a gas leak and they promptly came out to fix the problem. Their service was quick and efficient and the price was reasonable. Marcos explained everything and made me feel confident and comfortable that the problem was fixed. Thank you!
We've used Chen Plumbing before in our previous home with great experiences, so they were the first we called when we decided to upgrade our water heater. They were honest, hardworking, and really easy to work with. I was especially impressed with the ways they're training up younger "talent" to learn the trade!
Thanks so much for sticking with us over the years—we really appreciate it! Upgrading a water heater is a big decision, and we’re glad you trusted us to help.