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Plumbers in Suwanee, GA

Check Out Our Work in Suwanee GA

Chen Plumbing provides air conditioning, heating, water heater and plumbing services to the residents of Suwanee, GA and the surrounding areas since 1998!

Suwanee Final

Read our reviews and find out why your neighbors consider us to be their nearby heating and air company and local plumber in Suwanee, GA.

Recent Jobs and Reviews in Suwanee, GA

Rated 5.0 out of 5 stars based on 9 customer reviews

Customers say: The overall sentiment across these reviews is overwhelmingly positive, reflecting strong customer satisfaction with the plumbing service. Customers consistently express appreciation for the professionalism, knowledge, and efficiency demonstrated by the technicians. Recurring themes include prompt response times, with several reviewers noting same-day or even Sunday service, and clear communication throughout the service process. The quality of workmanship is frequently praised, with customers highlighting thorough explanations of procedures, timely completion of repairs, and attention to detail. The company's commitment to customer satisfaction stands out prominently, with mentions of their willingness to make things right when issues arise and their trustworthy recommendations. Reviewers repeatedly describe technicians as friendly, courteous, and patient, creating a stress-free experience. Fair and reasonable pricing is another positive trend, though one reviewer felt costs were slightly steep while still acknowledging top-notch service quality. The family-owned nature of the business and their reliability over multiple service calls earn particular commendation. Overall, the tone is enthusiastically positive, with customers expressing high levels of trust, satisfaction, and willingness to recommend the service to others.

Job Locations and Reviews

Hand dig to find a water service leak in the ground 
Repair the pipe in the ground 

For this customer, they had a main waterline leaking on the side of the hole wasn’t an irrigation line, but it was their main service line going into the home so therefore I took a look and examine the issue and recommended to try to see if we can fix it first, if not, we would have to replace it so therefore, I dug it up to figure out what was going on with the service line was able to get it fixed and repaired with new PVC transition fittings to packs and all is well if it breaks we can come back and fix it but I’m highly recommending to do a new service line due to the fact that it is old brittle PVC more than likely original to the home in addition to that the water pressure is normal and the tankless water heater is fairly new. Once the repair has been completed I put the grass back, but it is not the best due to how mushy it is and how wet repair has been made. There are zeros on the water meter
Hand dig to find a water service leak in the ground 
Repair the pipe in the ground 

For this customer, they had a main waterline leaking on the side of the hole wasn’t an irrigation line, but it was their main service line going into the home so therefore I took a look and examine the issue and recommended to try to see if we can fix it first, if not, we would have to replace it so therefore, I dug it up to figure out what was going on with the service line was able to get it fixed and repaired with new PVC transition fittings to packs and all is well if it breaks we can come back and fix it but I’m highly recommending to do a new service line due to the fact that it is old brittle PVC more than likely original to the home in addition to that the water pressure is normal and the tankless water heater is fairly new. Once the repair has been completed I put the grass back, but it is not the best due to how mushy it is and how wet repair has been made. There are zeros on the water meter
Shane S.
Shane S. Checked in
Hand dig to find a water service leak in the ground Repair the pipe in the ground For this customer, they had a main waterline leaking on the side of the hole wasn’t an irrigation line, but it was their main service line going into the home so therefore I took a look and examine the issue and recommended to try to see if we can fix it first, if not, we would have to replace it so therefore, I dug it up to figure out what was going on with the service line was able to get it fixed and repaired with new PVC transition fittings to packs and all is well if it breaks we can come back and fix it but I’m highly recommending to do a new service line due to the fact that it is old brittle PVC more than likely original to the home in addition to that the water pressure is normal and the tankless water heater is fairly new. Once the repair has been completed I put the grass back, but it is not the best due to how mushy it is and how wet repair has been made. There are zeros on the water meter
Suwanee, GA 30024
Customer stated that there was a leak in ceiling on main floor and also customer had shut off main water valve. Stated to customer that we will need to cut sheet rock to diagnose where the leak is coming from and customer agreed. Went ahead and cut hole in ceiling and turned water back onto home. Found pinhole leak on hot water line. Shut water off back to home. Went ahead and cut out section of piping and replaced with new piping. Turned water back on and tested. No leaks were present in area. Also tested water pressure to home and found that pressure was above 100 psi. Recommended to customer to have PRV replaced. Also found that thermal expansion tank on water heater has failed in that water heater is over 10 years old. Will send estimate estimates for plumbing repairs recommended. 

Also no warranty on work today due to high water pressure
Customer stated that there was a leak in ceiling on main floor and also customer had shut off main water valve. Stated to customer that we will need to cut sheet rock to diagnose where the leak is coming from and customer agreed. Went ahead and cut hole in ceiling and turned water back onto home. Found pinhole leak on hot water line. Shut water off back to home. Went ahead and cut out section of piping and replaced with new piping. Turned water back on and tested. No leaks were present in area. Also tested water pressure to home and found that pressure was above 100 psi. Recommended to customer to have PRV replaced. Also found that thermal expansion tank on water heater has failed in that water heater is over 10 years old. Will send estimate estimates for plumbing repairs recommended. 

Also no warranty on work today due to high water pressure
Simeon R.
Simeon R. Checked in
Customer stated that there was a leak in ceiling on main floor and also customer had shut off main water valve. Stated to customer that we will need to cut sheet rock to diagnose where the leak is coming from and customer agreed. Went ahead and cut hole in ceiling and turned water back onto home. Found pinhole leak on hot water line. Shut water off back to home. Went ahead and cut out section of piping and replaced with new piping. Turned water back on and tested. No leaks were present in area. Also tested water pressure to home and found that pressure was above 100 psi. Recommended to customer to have PRV replaced. Also found that thermal expansion tank on water heater has failed in that water heater is over 10 years old. Will send estimate estimates for plumbing repairs recommended. Also no warranty on work today due to high water pressure
Suwanee, GA 30024
Dawson F.
Dawson F. Checked in
Came out for a possible leak. Customer is actually experiencing a sinkhole in the flower bed in front of the home. He believes it’s from something occurring with the corrugated drains. We found the water meter buried u def dirt and opened it, confirmed no leak on the waterline. Opened sewer cleanout and confirmed line appeared to be draining. Gave quote to camera and jet the corrugated drains to assess underground issues. Notified homeowner we do not warranty repairs on corrugated storm drains. He said if we cannot warranty corrugated pipes he will find someone else. I emailed over the quote.
Suwanee, GA 30024
Review
Great service!
Robert - Suwanee, GA 30024
Review
Christian was excellent overall. He analyzed our leak and presented options for repair. He was very patient and honest as he answered all of our questions. Would definitely utilize this company and technician again.
TH - Suwanee, GA 30024
Review
Tim Chen and staff are super- call them. Travis helped me, was sent out swiftly, explained issue and cost - fixed. I was pleased, liked the bio on your plumber they send you with the updates.Highly recommend Chen Plumbing!
Lynne - Suwanee, GA 30024
Review
I will definitely recommend their service. In the future we will have their service again.
Luis - Suwanee, GA 30024
Review
chen’s plumbing was quick and efficient with a great price!
Stephanie - Suwanee, GA 30024