Check Out Our Work in Stone Mountain GA
Chen Plumbing provides air conditioning, heating, water heater and plumbing services to the residents of Stone Mountain, GA and the surrounding areas since 1998!
Read our reviews and find out why your neighbors consider us to be their nearby heating and air company and local plumber in Stone Mountain, GA.
Recent Jobs and Reviews in Stone Mountain, GA
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Job Locations and Reviews
Checked wet yard for the septic system, quote open tank and add clean out
Tim was friendly, straightforward, and did truly excellent work. It’s clear that he takes pride in what he does. I’ll be using this company exclusively from now on.
Installed customer supplied water heater with bunch code upgrade
Arrived for water heater installation inspection, we found many code violations and safety issues, 1. Water heater exhaust flue pipe is not properly connected, that would cause carbon monoxide escaping. 2. Water shut off valve is leaking and installer try to stop leak with some kind poxty type material 3, gas connected with no sediment drip leg Flue pipe 4. No pan under the water heater 5. Expansion tank is not in working condition
Diagnosed back up at home. Currently no water backed up and system drained down. Customer has stated they have been told they have a root intrusion problem with that line not to far from the clean outs. Recommended running camera and locating issue in sewer line from clean out 80 ft from home as a first step to inspect and be able to give accurate estimate for any repairs necessary. Left estimate for camera scope. Also left estimate to replace pressure regulator. Currently pressure is at 115psi.
Immediate service
For this customer, we came back out to their house after we installed a sump pump and a battery back up. However, the previous battery backup had failed indicating that it needed to be replaced with a new sump pump and back up battery so we went back with the liberty 441, pump with a new Duralast heavy duty battery for proper securement of the new sump pump. Additionally, we had to re-pipe the drain line to accommodate the new pump because it was different kept the pre-existing check valve because it was in good condition. Made sure all the wiring was in the correct spot mounted the battery charger and maintainer on the wall and attached the control panel for all the wiring on top of the battery box installed the new float switch on the other side of the pipe and once installed there are no leaks and the customer is all set to use their brand new sump pump as they wish when the other pump does not work properly.
I have used other plumbers in the past and they all seemed like they were looking for the next job
Found smell in upstairs hall restroom. Gave estimates for Prv and smell issues.
Auger snaked a basement cleared a clog
Arrived today with problem pvc water service line busted water pouring out in the front of home by wall , we pumped out in the hole and excavated down found crack and separated pvc fitting underground, we cut out bad section and fixed with new pipe and fitting , this water service line is not done up to the code by previous installer , section of 3/4 “ pvc pipe is above the ground that will Cause pipe freeze and break in cold weather .
Customer has a 50 gallon gas water heater with no flame. Customer is getting quotes for water heater replacement. Gave the 150 off coupon as well as a 9% discount to price match another quote from Home Depot. Customer is still getting other quotes and will inform us of potential work next week. *No dispatch fee for water heater quotes
Customer wanted the existing toilet to sit higher than the standard height toilet currently installed. Gave customer three different options for a bidet, customer provided toilet, or us providing and installing toilet. Customer doesn’t want to move forward with any work at the moment. Pressure is in a safe range and the heater is less than 10 years old.
Customer wants to add washing machine box and run drain and water lines. Will need to open wall to examine drain line in wall to see if job is possible to do by code and under inspection. Left estimate
Replaced a 40 gal gas water heater , replaced two hose bib with new shut off valves , new Prv and main water shut off valve
Left quote to rebuild shower valve, snake two sinks, and replace a garbage disposal
Service
Replace water heater in basement with new 50 gallon ng Rheem. Ran new gas line for 15’ to water heater. Tested and left in good working order.
Performed win with Chen annual plumbing inspection. Recommend replacing stop valves and faucets and water heater. Left estimates.
He was personable, efficient and professional. We would request him again! And thanks for the Senior Citizen discount.
Water heater is 11 years. Recommend replacing not flushing.
Performed water heater flush for approximately one hour, as well as went over water heater and determined everything is working as intended at this time. rumbling sound was pipe shaking inside of wall when fixture was closed.
Call to provide estimate for water service. I discussed concerns with Mark, and have provided an estimate for both trenchless and trench water service. I also provided an estimate for a whole house water filtration system to help protect the copper inside the home.
Great job
For this customer, we did their annual inspection, he took a look at everything all three bathrooms, took a look at the water pressure with the water heater the kitchen, the laundry room with the laundry sink and everything associated with the house. The house is on a septic system with no accessible cleanout addition to that the customer did not want to flush their water heater out today. All the service stops underneath the sinks and toilets have been replaced recently. At this time. There are no issues that I see are going to happen soon and or will happen in the near future everything for the water heater was plumbed correctly. Water pressure is at 50psi. At this time of service, there are no issues.
Great and quick service
Minor toilet tank repair on the toilet For this customer, we came out to their house to what it looks like a high water bill issue. They were telling us that their water bill was $1700 and then it jumped up $3000 and it’s all because of a toilet that was continuously running upstairs. they don’t use this bathroom ever so when I had arrived, we took a look at the toilet And it turns out that toilet has been running nonstop because the fill valve was bad. Took a look at the water pressure & the water Pressure is reading at 60 pounds so there’s no issues with a pressure issue however with the water heater there isn’t a thermal expansion tank on the cold side of the water heater nor the hot side indicating a potential issue with thermal expansion, going through the house, causing that running toilet Addition to that the water heater has some corrosion on the hot side water piping. It looks like there is a small pinhole leak potentially on the copper recommended to get that replaced and a
The technicians arrived on time, were polite and did a thorough job.
We came out to attempt to locate a possible leak. Customers water bill went from $30 to $200. Customer is on septic. We first received approval for leak detection and an exploratory dig. After opening the valve to the irrigation system we found the meter was ticking up by .01 gallon every 5 minutes. Customer already had another plumber walk the whole house and check all of the fixtures inside the home. .01 gallons every 5 minutes is too small of a leak to leave a loud enough signature. Recommended the customer leave the valve to the irrigation system off when not using it to see if this affects the bill and rule out other possibilities.
Replaced a faulty expansion tank , removed a sharkbite coupling on hot side top of water heater , replaced with propress fitting , discussed and signed up membership with customer today
Performed win with Chen annual plumbing inspection. All plumbing is in good shape with no leaks. Noticed small leak coming from kitchen sink basket strainer. Left estimate to repair. Also could not get access to water heater room in basement to check heater. Pressure is okay and at 50 psi.
Shane was very professional and knowledgeable
This customer did the DeKalb County low flow water inspection. Their house has been remodeled from the inside. The toilets have been replaced along with all the shower fixtures, so they are all low flow. In addition to that the water heater is out of code. It needs to be fixed with the proper thermal expansion tank And mounted with a bracket we would have to redo the cold water line and properly install the expansion tank addition to the drain lines underneath the lavatory sink in the bathroom downstairs in the kitchen sink the flex pipes that were used are incorrect and need to be properly corrected with hard piped poly tubing and PVC fittings for proper fit. The water pressure is fine at 45 psi And the customer is all set.
Customer called because toilet in basement was overflowing. After further inspection we noticed the sewage ejection pump would not start, recommended replacing pump also noticed water pressure to be extremely high recommend replacing both ,customer opted only to replace pump at this time furnish install new sewer ejection pump connected to existing vent and discharge line. thoroughly tested everything I found no issues work is tested complete.
Excellent Service
Excellent Service will use again!
Very nice experience. Cody and Christian are very professional !
Cody was both extremely helpful and knowledgeable! Quick and easy service and very polite and professional! 10/10 would recommend!!
Thank you, Garren! We're glad to hear that Cody provided you with helpful and professional service. Your recommendation means a lot to us!
A plus service!
Will definitely have Cody out next time I break something!! Thank you!
Neat and clean job performed per the estimation discussion. Bravo.
I will be asking for Cody A in the future if we require any work to be completed.
Always a good experience with Chen Plumbing. Cody Butts is fantastic. I highly recommend his services.
We appreciate the feedback! Cody is a true asset to our team and he will be glad to hear it. We're glad to have taken care of your plumbing issue!
Excellent
Eric was great, above and beyond our expectations. Very knowledgeable.
Excellent Service
Timely and efficient service with excellent communication from first contact to dispatch to closeout; overall high quality of service, although Im sure you can find cheaper bids out there. Kevin was thorough and took the time to answer all of our questions. I would definitely recommend and will use Chen Plumbing again if/when needed.
Thank you, Shelby. We’re glad Kevin and our team could provide clear communication and thorough service from start to finish. We truly appreciate your trust in letting us work in your home, and we’ll be here whenever you need us again.
Kevin was professional, thorough and patient with all of our questions. Hopefully we won’t need to see you again soon, but you will be the first company we call if and when we do! Thank you so much
Cody is my kind of plumber. He's more interested with assessing and identifying the problem than looking for ways to milk customers. He listened well during his visit and offered potential solutions to what may have been cause the intermittent sewer smell in the house. Without question, I would highly recommend Chen Plumbing and in particular, Cody! He's the man!
Victor and his assistant were quick to locate the mystery leak and repaired it correctly. They cleaned up incredibly well. It was impressive.
Examined all the plumbing issues requested. They explained the cause of the problems very clearly. Discussed repair options and costs before work was started and completed all work the same day. Very satisfied. Great service!
Professional and got the job done and a reasonable price.
Hey Patrick, thanks for the great feedback! We’re glad you felt the job was handled professionally and priced fairly. Don’t hesitate to reach out if you need anything in the future!
Professional, polite, and conscientious service done in a timely manner. I couldn’t be more pleased with a job well done!
Incredible responsiveness on a Sunday night after 8pm.we came back from SC to a flooded kitchen, basement ceiling tile below saturated wirh water and several on the floor that had broken. Water dripping into the basement kitchen. Crawl space and rec room ' quite the fiasco! Mr Chen came, quickly diagnosed seversl.problems, got right to work, and helped us determine additional resources we would need. Problems were fixed, recommendations made fior more work to prevent the next disaster - all done courteously, patiently and professionally by someone we had never met. I had seen previous recommendations in a local FB group and it was all true. Highly recommended!
