Check Out Our Work in Decatur GA
Chen Plumbing provides air conditioning, heating, water heater and plumbing services to the residents of Decatur, GA and the surrounding areas since 1998!
Read our reviews and find out why your neighbors consider us to be their nearby heating and air company and local plumber in Decatur, GA.
Recent Jobs and Reviews in Decatur, GA
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Job Locations and Reviews
Upon arrival customer stated sewerage ejection pump was making humming noise and would not stop so they unplugged it. Plugged it back up and ran water to try to get it to pump. Pump turns on but does not pump out sewer water. Also was getting a very strong sewer smell while testing. Informed customer that the lid and pump would need to be replaced. Gave customer two estimates one with membership and the other without the membership. Customer stated she would talk it over with husband tonight.
Great job as always - I have been very confident with the results every time Tim Chen Plumbing comes out!

Customer stated that they wanted cast iron replaced in slab due to backing up issue that a previous plumber mentioned. Opened clean out in yard and sewer backed up. Gave customer verbal price to run snake to attempt to clear stoppage. At this time customer wants to see if city would do anything.

With his job customer wanted various items looked at and repaired if needed, replace PRV, capped off hose bib, replaced washing machine box, replaced icemaker box, redid P-trap underneath bathroom sink, as well as camera the mainline from clean out inside garage to Main in Street notice no irregularities or issues, Thoroughly tested all work for leaks. Nothing is leaking work is tested and complete. (Not responsible for Sheetrock repair)

Replaced homeowner supplied water heater. Tested without leaks or failures at time of service.

Replaced two basket strainer and pipe below

Fixed a leaking master bath faucet with a new Kohler cartridge

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Upon arrival customer stated that the dishwasher was leaking and there was a leak upstairs showing on the ceiling in kitchen. Ran dishwasher to try to get it to leak. It was draining properly with no leaks. Informed customer that we could have restoration come out and cut a hole in the ceiling to make sure the subfloor was okay. Gave customer estimate to run camera in cast iron drains to make sure line are not scaled. Also gave customer estimate to Jett cast iron drain lines. Customer also wanted estimate to replace all the cast iron in the home.

Dispatch fee for plumbing inspection

Plumbing

Replace sewage ejection pump. Cut drywall multiple places, unable to locate pressure reducing valve. Previous owner of home is a neighbor and customer would like to confirm with them before further cutting and replacement.
Upon arrival customer wanted estimate to replace 50 gallon gas water heater. Gave customer two estimates one with a membership and one without. Customer approved estimate for membership and water heater. Installed new ball value, new thermal expansion tank, new drain pan, and new 50 gallon gas water heater. Tested systems and systems are back running with no leaks.
Upon arrival customer stated they had a toilet running. Gave customer estimate to replace the flapper. Customer approved estimate. Installed new flapper. Tested multiple times with customer. All systems working properly with no leaks. Also leaving estimate for water heater.
Matthew was awesome. Did a very thorough investigation and gave me an honest opinion of my situation, which I ultimately decided to put off until a larger renovation. Money well spent to know what my options are. And didn't try to sell me a bunch of BS I don't need. So many of these service providers suck when they expand their businesses - but Tim's new employees annd techs are carrying on his high standards and awesome customer service.
Upon arrival customer stated that there kitchen faucet was leaking. Customer already had new faucet to replace the leaking one. Gave customer estimate to install a new customer supplied faucet. Customer approved estimate. Installed new customer supplied faucet. Tested systems, systems are working with no leaks or issues.

Replaced PRV and shut off valve

Took apart 3 handle shower valve and diagnosed. Revisit bathroom plans and replacements closer to remodel. Chen plumbing is not responsible for any damage or leaking by three handle shower valve disassembled.
Customer had been smelling sewer smell by washing machine in laundry room. When going into laundry room did not smell anything but laundry detergent. When filling up washing machine and draining it I then smelt the sewer smell. Informed customer I would need to run sewer machine down line to clean out build up and the. Run the system through a full cycle with laundry soap and hot water to clean out drain line. Customer approved estimate. Ran hand held machine down system and pulled back hair and a dryer sheet. System is running now with hot water and laundry detergent.
Upon arrival customer wanted estimate to replace their existing faucet with there new customer supplied faucet. Customer also stated that they had a small leak on the whole house filtration system and they recently replaced batteries on washing machine box solenoids and wanted us to test it. Gave customer estimate to replace faucet. Customer approved the estimate. Installed new customer supplied faucet. Tested the faucet and made sure there was no leaks. Also informed customer to call manufacturing company for whole house filtration system to send his a new tank( the one that is leaking) and will return when they have part.
Upon arrival customer stated that they were having issues with the dishwasher not draining and the garbage disposal not draining as well. We ran the dishwasher twice and also ran the faucet on garbage disposal side of the sink. Dishwasher drained both times and the garbage disposal did as well. All systems draining and working as they should.

Fixed clogged kitchen drain , clogged line in basement finished ceiling area, we did snake , jetting and. Camera with from under the sink
Customer had new gas grill on back porch. Customer wanted a gas line run 15-20 feet from stub out by garage wall to the grill with hookup. Left customer quote for consideration. Due to price not being in the expected range was unable to get a ladder and confirm the line coming out was a gas line without an extended ladder. If we move forward with quote in the future and that pipe isn’t gas, different pricing will have to be applied.
Upon arrival customer stated that one of there toilets was not flushing and clogged. Customer son in-law snaked toilet before arrival. We went through the house flushing all the toilets and with doing that saw whole house drain from cleanout and made it way all the way to the citys line. All systems are work properly.
For this job, I worked on rebuilding faucet and replacing handles.
Customer had leaking 40 short gas water heater. Installed a new 40 short gas with a new thermal expansion tank, pan, wag valve (to meet code requirements for having another unit below), and shutoffs. Adjusted the slope of the vent to allow better venting. Recommended having hvac tech inspect the 6 inch tee the vent ties into. A wye is the recommended connection to allow flow of the exhaust to safely vent away. Made customer aware that if the wag valve gets wet and shuts off, it can’t be reused and additional pricing will be necessary to replace the valve. Also made customer aware that there is grey poly piping coming out of the wall above cold line in water heater. Customer is aware and has replaced most of the poly in the home already.
I love a technician that is super responsive and very informative. He was great at giving us all the information we needed to get beyond our due diligence. Thank you for the exceptional service and we will be using you again in the future.

Customer stated she wanted Main sewer line scoped To confirm the age and material of pipe, presented with option to camera line. However, there is no clean out by house. We have the pull toilet and run camera down line to confirm, age pitch, and condition of pipe,Customer declined, while on premises,Visually inspected plumbing system plumbing system is old.
The proposed repair beyond the clogged toilet was absurd - we’ll just buy a new toilet for half the cost.
They were not the cheapest, because their service is premium work. I’m happy I chose them.
Tim was super knowledgeable and extremely efficient in helping us solve a number of problems in our house with water pressure and also replaced the temperature and pressure regulation valve in our water heater. Since we discovered the issue early in the morning and gallons of water had been wasted throughout the night, we were extremely grateful for Tim and his team to come out the same day to help resolve the issue. Highly recommend!
Dawson was very knowledgeable and polite. He took time with me to explain the problem and possible solutions.
Thanks for sharing this. We're really glad Dawson was able to walk you through everything clearly—he’s a great example of the care we aim to bring to every visit. We appreciate you trusting us and look forward to being here if you need anything down the road.
Victor from Chen plumbing did a great job repiping my house. The crew worked very hard all day, and did a thorough job.
Excellent service from start to finish. Very pleased with how quickly they responded and carefully fixed the problem.
Great experience. Communication by customer service and tech on-site was excellent. Fixed our issue efficiently and effectively. Will use again in the future.
Thank you, Hugh, for your kind words about our customer service and tech team; we're glad we could resolve your issue efficiently and look forward to serving you again in the future.
This was our first time using Chen and they exceeded our expectations. Our technician was quick to assess the problem and explained how he recommended solving it. He checked in with us throughout the process and advised us on an unforeseen issue and how he was planning to fix it and obtained our approval before proceeding. Communication from customer service and tech on-site was top notch. Will use again in the future.
Chen Plumbing is THE BEST. They are responsive, knowledgeable, and professional. We have been exceedingly happy with all of our services.
Thank you, Eric! We're grateful for your kind words and are glad to hear you’re happy with our services. We look forward to serving you again whenever you need us!
Eric and the team from Chinn plumbing were excellent. We have used Chinn plumbing on several occasions. They are always knowledgeable, responsive, and professional. This should definitely be the go-to plumbing company in Atlanta!
HUNTER WENT EXTRA MILES TO A HOME DEPOT TO PURCHASE THE SHOWER HEADS THAT HE RECOMMENDED. WE LIKE THEIR PERFORMANCE VERY MUCH
Hunter was great! He explained options to me and helped to educate me on steps down the line. Great overall experience.
Excellent work!
Eric was fabulous - professional and friendly. Very conscientious and efficient. He exceeded our expectations. Very knowledgeable and we will definitely be using Eric and Chen for all our plumbing needs.
We had a gas leak and they promptly came out to fix the problem. Their service was quick and efficient and the price was reasonable. Marcos explained everything and made me feel confident and comfortable that the problem was fixed. Thank you!
Marcos was professional and knowledgeable; he also shared his expertise on how to prevent clogging from garbage disposal in the future. Thank you!!
Great work. The team was professional, friendly and did a first class installation.
Excellent, quick service!
We've used Chen Plumbing before in our previous home with great experiences, so they were the first we called when we decided to upgrade our water heater. They were honest, hardworking, and really easy to work with. I was especially impressed with the ways they're training up younger "talent" to learn the trade!
Thanks so much for sticking with us over the years—we really appreciate it! Upgrading a water heater is a big decision, and we’re glad you trusted us to help.
Except for non specific appointment time, the service was very good and got the job done.
Eric Turner from Chen plumbing is amazing. Problem solver, detail oriented, kind, and communicative. My highest recommendation.
Thank you, Ryan, for your wonderful feedback about Eric; we’re grateful for your highest recommendation and glad to hear about your positive experience!
Eric is amiable, smart, and a real problem solver. He is a consummate professional.
Great service, very professional and polite. Left the work area clean and tidy.
Juan was able to accurately trouble shoot and fix our plumbing issues in a timely manner. We are happy with Juan and Chen Plumbing and would use them again for future work.
Chen Plumbing was great! The came to address my plumbing emergency very quickly. Hunter was very professional, thorough, and personable. I would 100% hire them again and feel Hunter is a real asset to the company.
Thank you, Arvin! We're glad to hear that our team, especially Hunter, could help you quickly and professionally during your plumbing emergency. Your support means a lot to us!
A+
Friendly, professional, courteous, the work was great. He fixed a lot of things that needed it.
Reliable, excellent, trusted