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Plumbers in Cumming, GA

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Chen Plumbing provides air conditioning, heating, water heater and plumbing services to the residents of Cumming, GA and the surrounding areas since 1998!

Read our reviews and find out why your neighbors consider us to be their nearby heating and air company and local plumber in Cumming, GA.

Recent Jobs and Reviews in Cumming, GA

Rated 5.0 out of 5 stars based on 9 customer reviews

Customers say: The overall sentiment across these reviews is overwhelmingly positive, reflecting strong customer satisfaction and appreciation for the plumbing services provided. Customers consistently express gratitude for the professionalism, expertise, and efficiency demonstrated by the technicians. Recurring themes include exceptional communication throughout the service process, with technicians keeping clients well-informed and explaining repairs clearly. Many reviewers highlight the quick response times and ability to handle urgent situations, often within hours or the same day, which customers found particularly impressive during plumbing emergencies. The technicians are frequently praised for their thoroughness, problem-solving abilities, and willingness to think creatively to find effective solutions that other service providers had overlooked. Integrity and honesty emerge as significant positive attributes, with customers expressing relief at finding trustworthy professionals who provide fair pricing and avoid unnecessary upselling. The friendly, polite, and respectful demeanor of the service team is consistently noted, contributing to a positive customer experience even during stressful situations. Reviewers also appreciate the quality of workmanship and attention to detail, with technicians taking pride in their work and ensuring jobs are completed properly. The overall tone conveys strong confidence in the company, with multiple customers indicating they plan to use the service again and recommending it highly to others.

Job Locations and Reviews

Review
Cody was great in quickly helping us replace our toilet with a broken tank. Had the situation assessed and a new toilet installed in under 2 hours
Jake - Cumming, GA 30028
Customer had toilet crack on tank gave Customer options for repair/replace. Also checked water heater and pressure. After approval went to pick up toilet removed old toilet after I arrived and installed new toilet check for leaks in proper function. caulked toilet.
Customer had toilet crack on tank gave Customer options for repair/replace. Also checked water heater and pressure. After approval went to pick up toilet removed old toilet after I arrived and installed new toilet check for leaks in proper function. caulked toilet.
Cody A.
Cody A. Checked in
Customer had toilet crack on tank gave Customer options for repair/replace. Also checked water heater and pressure. After approval went to pick up toilet removed old toilet after I arrived and installed new toilet check for leaks in proper function. caulked toilet.
Cumming, GA 30028
Customer called out due to stoppage occurring again, gave customer options to run camera. Inside of home. Customer approved found line to have excessive turns leading out to house line has seven turns and a span of 40 feet of pipe. Customer also mentioned they use wipes inform customer to stop using wipes and to use septic safe toilet paper to see if issue would be fixed inside a home due to the nature of the turns the only permanent solution would be to redo plumbing , Customer declined at this Time. Also, we came outside to determine the line of condition of mainline. We found major separation about 90 feet out as well as severe grease buildup at the bottom we were able to get to clean line out. The next step would be to dig up separation and fix accordingly presented customer with  options
Customer called out due to stoppage occurring again, gave customer options to run camera. Inside of home. Customer approved found line to have excessive turns leading out to house line has seven turns and a span of 40 feet of pipe. Customer also mentioned they use wipes inform customer to stop using wipes and to use septic safe toilet paper to see if issue would be fixed inside a home due to the nature of the turns the only permanent solution would be to redo plumbing , Customer declined at this Time. Also, we came outside to determine the line of condition of mainline. We found major separation about 90 feet out as well as severe grease buildup at the bottom we were able to get to clean line out. The next step would be to dig up separation and fix accordingly presented customer with  options
Braulio C.
Braulio C. Checked in
Customer called out due to stoppage occurring again, gave customer options to run camera. Inside of home. Customer approved found line to have excessive turns leading out to house line has seven turns and a span of 40 feet of pipe. Customer also mentioned they use wipes inform customer to stop using wipes and to use septic safe toilet paper to see if issue would be fixed inside a home due to the nature of the turns the only permanent solution would be to redo plumbing , Customer declined at this Time. Also, we came outside to determine the line of condition of mainline. We found major separation about 90 feet out as well as severe grease buildup at the bottom we were able to get to clean line out. The next step would be to dig up separation and fix accordingly presented customer with options
Cumming, GA 30041
After completing win with Chen annual plumbing inspection found 2 items that needed to be addressed. First, in kitchen found tubular drain nut cracked, after further diagnostics found lots of tension on pipe caused crack. Disassemble trap, cut drain stack and reinstall in slightly turned position to give more space for tubular drain pipe. Install new trap and test for proper operation. Second, in upstairs bedroom bathroom found lavatory faucet drain missing nut, after further diagnostics found water stain where issue has caused damage. Disassemble Ptrap and add proper and correct parts. Test drain for proper operation and leaks. Clean work space
After completing win with Chen annual plumbing inspection found 2 items that needed to be addressed. First, in kitchen found tubular drain nut cracked, after further diagnostics found lots of tension on pipe caused crack. Disassemble trap, cut drain stack and reinstall in slightly turned position to give more space for tubular drain pipe. Install new trap and test for proper operation. Second, in upstairs bedroom bathroom found lavatory faucet drain missing nut, after further diagnostics found water stain where issue has caused damage. Disassemble Ptrap and add proper and correct parts. Test drain for proper operation and leaks. Clean work space
Alex R.
Alex R. Checked in
After completing win with Chen annual plumbing inspection found 2 items that needed to be addressed. First, in kitchen found tubular drain nut cracked, after further diagnostics found lots of tension on pipe caused crack. Disassemble trap, cut drain stack and reinstall in slightly turned position to give more space for tubular drain pipe. Install new trap and test for proper operation. Second, in upstairs bedroom bathroom found lavatory faucet drain missing nut, after further diagnostics found water stain where issue has caused damage. Disassemble Ptrap and add proper and correct parts. Test drain for proper operation and leaks. Clean work space
Cumming, GA 30041
Called out for dripping shower. While removing the old moen cartridge the the back of it was broken where it sits on the back of the valve(see pictures). Replaced cartridge. Checked work and cleaned up work area
Called out for dripping shower. While removing the old moen cartridge the the back of it was broken where it sits on the back of the valve(see pictures). Replaced cartridge. Checked work and cleaned up work area
Justin W.
Justin W. Checked in
Called out for dripping shower. While removing the old moen cartridge the the back of it was broken where it sits on the back of the valve(see pictures). Replaced cartridge. Checked work and cleaned up work area
Cumming, GA 30028
Anthony W.
Anthony W. Checked in
Performed smoke test to look for sewer gas leaks. Could not find anything leaking. Ran extra smoke test to show customer that there were no other sewer gas leaks.
Cumming, GA 30041
Review
kallen liu - Cumming, GA 30041
Response from Chen Plumbing:

Thank you, Kallen, for your review! We appreciate your support and look forward to serving you again.

Customer complained of sewer gas in house. Did smoke test and found that toilet flanges were not seal. Pulled toilet in master restroom and guest restroom. Replaced flanges and reset toilets. Caulked both toilets to floor. Flushed and tested both toilets. Left in good working order.
Customer complained of sewer gas in house. Did smoke test and found that toilet flanges were not seal. Pulled toilet in master restroom and guest restroom. Replaced flanges and reset toilets. Caulked both toilets to floor. Flushed and tested both toilets. Left in good working order.
Anthony W.
Anthony W. Checked in
Customer complained of sewer gas in house. Did smoke test and found that toilet flanges were not seal. Pulled toilet in master restroom and guest restroom. Replaced flanges and reset toilets. Caulked both toilets to floor. Flushed and tested both toilets. Left in good working order.
Cumming, GA 30041
Customer is closing on home in late June and wanted to get estimates on plumbing issues found on inspection. Found pressure regulator to be leaking, thermal expansion tank ruptured and failed, and heater is 17 years old. Left estimates to take care of all plumbing issues.
Customer is closing on home in late June and wanted to get estimates on plumbing issues found on inspection. Found pressure regulator to be leaking, thermal expansion tank ruptured and failed, and heater is 17 years old. Left estimates to take care of all plumbing issues.
Alex R.
Alex R. Checked in
Customer is closing on home in late June and wanted to get estimates on plumbing issues found on inspection. Found pressure regulator to be leaking, thermal expansion tank ruptured and failed, and heater is 17 years old. Left estimates to take care of all plumbing issues.
Cumming, GA 30040
Use small snake and clear tub drain on main floor. Test thoroughly for proper operation. Clean work space 

Removed lots of hair and build up from tub drain

Left estimates for other plumbing tasks
Use small snake and clear tub drain on main floor. Test thoroughly for proper operation. Clean work space 

Removed lots of hair and build up from tub drain

Left estimates for other plumbing tasks
Alex R.
Alex R. Checked in
Use small snake and clear tub drain on main floor. Test thoroughly for proper operation. Clean work space Removed lots of hair and build up from tub drain Left estimates for other plumbing tasks
Cumming, GA 30040
Cut open tub to see the material that is needed for the replacement of the faucet
We will come back and add a new access panel for when the work is complete for today we needed to open the fiberglass to find out what we needed for proper installation, customer will be providing the valve and the parts necessary for installation. Water prsssure is higher and recommend to replace the water heaters as well
Cut open tub to see the material that is needed for the replacement of the faucet
We will come back and add a new access panel for when the work is complete for today we needed to open the fiberglass to find out what we needed for proper installation, customer will be providing the valve and the parts necessary for installation. Water prsssure is higher and recommend to replace the water heaters as well
Shane S.
Shane S. Checked in
Cut open tub to see the material that is needed for the replacement of the faucet We will come back and add a new access panel for when the work is complete for today we needed to open the fiberglass to find out what we needed for proper installation, customer will be providing the valve and the parts necessary for installation. Water prsssure is higher and recommend to replace the water heaters as well
Cumming, GA 30040
Replaced two delta shower cartridge , one blue , one gray
Replaced two delta shower cartridge , one blue , one gray
Tim C.
Tim C. Checked in
Replaced two delta shower cartridge , one blue , one gray
Cumming, GA 30028
Quoted sewer pump replacement for basement, paid dispatch fee
Quoted sewer pump replacement for basement, paid dispatch fee
Tim C.
Tim C. Checked in
Quoted sewer pump replacement for basement, paid dispatch fee
Cumming, GA 30041
Customer had a water heater that was 23 years old and needs to be replaced. Spoke with customer about placement and trying to give more access to the shutoff and prv by moving the new one to the utility sink. Customer declined work at this time.
Customer had a water heater that was 23 years old and needs to be replaced. Spoke with customer about placement and trying to give more access to the shutoff and prv by moving the new one to the utility sink. Customer declined work at this time.
Cody B.
Cody B. Checked in
Customer had a water heater that was 23 years old and needs to be replaced. Spoke with customer about placement and trying to give more access to the shutoff and prv by moving the new one to the utility sink. Customer declined work at this time.
Cumming, GA 30041
Diagnosed leak near area previously worked in. Found leak on fitting we installed. Cut out section of pipe and replaced with new piping and fittings. Tested work for proper operation and no leaks found after work completed.
Diagnosed leak near area previously worked in. Found leak on fitting we installed. Cut out section of pipe and replaced with new piping and fittings. Tested work for proper operation and no leaks found after work completed.
Alex R.
Alex R. Checked in
Diagnosed leak near area previously worked in. Found leak on fitting we installed. Cut out section of pipe and replaced with new piping and fittings. Tested work for proper operation and no leaks found after work completed.
Cumming, GA 30041
Customer wanted a washing machine box with hammer arrestees installed, customer had washing machine box already. Installed customers washing machine box and hooked water lines back up. Customer has a washing drawer with its own water and drain lines. Cautioned customer that running both of those lines through the same drain can overwhelm the system. Customer didn’t have a washing machine drain hose for the drawer. Turned water on to the machines and helped customer stack washing machine and dryer on top of storage drawer and washing door as a courtesy.
Customer wanted a washing machine box with hammer arrestees installed, customer had washing machine box already. Installed customers washing machine box and hooked water lines back up. Customer has a washing drawer with its own water and drain lines. Cautioned customer that running both of those lines through the same drain can overwhelm the system. Customer didn’t have a washing machine drain hose for the drawer. Turned water on to the machines and helped customer stack washing machine and dryer on top of storage drawer and washing door as a courtesy.
Cody B.
Cody B. Checked in
Customer wanted a washing machine box with hammer arrestees installed, customer had washing machine box already. Installed customers washing machine box and hooked water lines back up. Customer has a washing drawer with its own water and drain lines. Cautioned customer that running both of those lines through the same drain can overwhelm the system. Customer didn’t have a washing machine drain hose for the drawer. Turned water on to the machines and helped customer stack washing machine and dryer on top of storage drawer and washing door as a courtesy.
Cumming, GA 30041
Found leak in yard on pvc to copper connection near front door. Shut off water to home at meter and cut out section of leaking pipe. Replaced section of pipe with pex. Tested for leaks. No leaks detected by meter
Found leak in yard on pvc to copper connection near front door. Shut off water to home at meter and cut out section of leaking pipe. Replaced section of pipe with pex. Tested for leaks. No leaks detected by meter
Alex R.
Alex R. Checked in
Found leak in yard on pvc to copper connection near front door. Shut off water to home at meter and cut out section of leaking pipe. Replaced section of pipe with pex. Tested for leaks. No leaks detected by meter
Cumming, GA 30041
Looked at new sink installed in kitchen that needs to be reconnected. Left estimate to rework drain properly and correctly to catch both sides of sink.
Looked at new sink installed in kitchen that needs to be reconnected. Left estimate to rework drain properly and correctly to catch both sides of sink.
Alex R.
Alex R. Checked in
Looked at new sink installed in kitchen that needs to be reconnected. Left estimate to rework drain properly and correctly to catch both sides of sink.
Cumming, GA 30040
Dawson F.
Dawson F. Checked in
Temperature on the water heater was turned up too high. We dropped it down to 120 degrees. We rebuilt the powder room toilet with a minor rebuild. Customer notified that the tank bolts are rusted but not currently leaking. We recommended a major rebuild at some time in the near future before those bolts start to leak. Upstairs toilet was running constantly because the fill valve was set too high. I dye tabbed the toilet while we were working on the downstairs toilet and confirmed the flapper was okay. No further issue at this time.
Cumming, GA 30028
Quoted a 6” fire sprinkler system DCDA backflow preventer replacement today , while I was down in the valut for checking and measurements, one of 6” gate valve staring leaking , notified mr. Parker for that as well .
Quoted a 6” fire sprinkler system DCDA backflow preventer replacement today , while I was down in the valut for checking and measurements, one of 6” gate valve staring leaking , notified mr. Parker for that as well .
Tim C.
Tim C. Checked in
Quoted a 6” fire sprinkler system DCDA backflow preventer replacement today , while I was down in the valut for checking and measurements, one of 6” gate valve staring leaking , notified mr. Parker for that as well .
Cumming, GA 30040
Anthony W.
Anthony W. Checked in
Customer wants to go with plumber that hooked up originally do to price being $100.
Cumming, GA 30041
Customer had a hose bib in the back yard that wasn’t working. Determined the location of the ball valve that wasn’t isolating the hose bib and turned it on. Hose bib is working correctly now. Pressure to the house is in a safe range and water heater replacement is recommended. Left quote for both options.
Customer had a hose bib in the back yard that wasn’t working. Determined the location of the ball valve that wasn’t isolating the hose bib and turned it on. Hose bib is working correctly now. Pressure to the house is in a safe range and water heater replacement is recommended. Left quote for both options.
Cody B.
Cody B. Checked in
Customer had a hose bib in the back yard that wasn’t working. Determined the location of the ball valve that wasn’t isolating the hose bib and turned it on. Hose bib is working correctly now. Pressure to the house is in a safe range and water heater replacement is recommended. Left quote for both options.
Cumming, GA 30041
Customer needing gas line ran upon arrival. Customer stated he wants to add a grill in his backyard and needs a gas line ran. Informed customer we could run a gas line underground with a tracer wire from the meter to the location of the grill. Gave customer estimate, customer declined estimate
Customer needing gas line ran upon arrival. Customer stated he wants to add a grill in his backyard and needs a gas line ran. Informed customer we could run a gas line underground with a tracer wire from the meter to the location of the grill. Gave customer estimate, customer declined estimate
Chase B.
Chase B. Checked in
Customer needing gas line ran upon arrival. Customer stated he wants to add a grill in his backyard and needs a gas line ran. Informed customer we could run a gas line underground with a tracer wire from the meter to the location of the grill. Gave customer estimate, customer declined estimate
Cumming, GA 30040
Redid house filter pipe and fasten post filter to wall to stud
Redid house filter pipe and fasten post filter to wall to stud
Tim C.
Tim C. Checked in
Redid house filter pipe and fasten post filter to wall to stud
Cumming, GA 30041
For this customer install a brand new spring well water filter system supplied by the homeowner had to install a bypass system to allow the system to be bypassed. If need be install Auburn brand new copper piping reduce down from 1 inch to three-quarter and plumbed it back into the main water supply made sure that the filter was nice and tight on the head and for the post filter everything should be working properly. The customer did a 48 hour flush beforehand to make sure everything was rocking and Rolling. Once the filters have been installed along with all the pipes. There are no leaks in the customer is all set to use the brand new filter for their home.
For this customer install a brand new spring well water filter system supplied by the homeowner had to install a bypass system to allow the system to be bypassed. If need be install Auburn brand new copper piping reduce down from 1 inch to three-quarter and plumbed it back into the main water supply made sure that the filter was nice and tight on the head and for the post filter everything should be working properly. The customer did a 48 hour flush beforehand to make sure everything was rocking and Rolling. Once the filters have been installed along with all the pipes. There are no leaks in the customer is all set to use the brand new filter for their home.
Shane S.
Shane S. Checked in
For this customer install a brand new spring well water filter system supplied by the homeowner had to install a bypass system to allow the system to be bypassed. If need be install Auburn brand new copper piping reduce down from 1 inch to three-quarter and plumbed it back into the main water supply made sure that the filter was nice and tight on the head and for the post filter everything should be working properly. The customer did a 48 hour flush beforehand to make sure everything was rocking and Rolling. Once the filters have been installed along with all the pipes. There are no leaks in the customer is all set to use the brand new filter for their home.
Cumming, GA 30041
Customer stated that they want to install a water softener and also water leak detection system customer provided. Will send estimate for work that customer is wanting.
Customer stated that they want to install a water softener and also water leak detection system customer provided. Will send estimate for work that customer is wanting.
Simeon R.
Simeon R. Checked in
Customer stated that they want to install a water softener and also water leak detection system customer provided. Will send estimate for work that customer is wanting.
Cumming, GA 30040
For this customer, we talked about replacement of a toilet in the hallway the home with a new angle, stop and supply line in addition to that a new toilet in addition to that the CUSTOMER was mainly focused on calling us out for installing a water filter system either if we supplied or he supplies it trying to compare apples to apples And essentially seeing what works for him, we recommend installing the halo carbon only filters with a customer supplied reverse osmosis system. In addition to that the water pressure is completely fine at 65 pounds water heater from 2022. They have not moved into residence yet the homeowner would like to talk to his wife about the different solutions that we can do for them, and pick the best investment for them as well. When we do the work the customer will have either supplied all the items for installation or we will be supplying them.
For this customer, we talked about replacement of a toilet in the hallway the home with a new angle, stop and supply line in addition to that a new toilet in addition to that the CUSTOMER was mainly focused on calling us out for installing a water filter system either if we supplied or he supplies it trying to compare apples to apples And essentially seeing what works for him, we recommend installing the halo carbon only filters with a customer supplied reverse osmosis system. In addition to that the water pressure is completely fine at 65 pounds water heater from 2022. They have not moved into residence yet the homeowner would like to talk to his wife about the different solutions that we can do for them, and pick the best investment for them as well. When we do the work the customer will have either supplied all the items for installation or we will be supplying them.
Shane S.
Shane S. Checked in
For this customer, we talked about replacement of a toilet in the hallway the home with a new angle, stop and supply line in addition to that a new toilet in addition to that the CUSTOMER was mainly focused on calling us out for installing a water filter system either if we supplied or he supplies it trying to compare apples to apples And essentially seeing what works for him, we recommend installing the halo carbon only filters with a customer supplied reverse osmosis system. In addition to that the water pressure is completely fine at 65 pounds water heater from 2022. They have not moved into residence yet the homeowner would like to talk to his wife about the different solutions that we can do for them, and pick the best investment for them as well. When we do the work the customer will have either supplied all the items for installation or we will be supplying them.
Cumming, GA 30041
Review
On time very up front about issues and the cost. Will keep Chen pluming number close if any thing else arises. Thanks so much for the work.
Cliff - Cumming, GA 30028
Review
Shawn was an absolute pleasure to work with. We had a major leak around Christmastime and needed repairs ASAP before having company for the holidays. He turned a seemingly super stressful problem into an even better solution that we didnt even think was possible. Shawn arrived the same day I called even though they were really busy due to the holidays. He explained the issue but reassured us that insurance would cover the repairs which was such a relief because we all know money gets tight around the holidays. Overall, 11/10 experience and I will be using this company in the future for any and all my plumbing needs!
Camryn Sammond - Cumming, GA 30041
Response from Chen Plumbing:

Thank you so much for sharing this, Camryn. We are really glad Shawn was able to step in quickly, ease the stress, and find a solution that worked for you during such a busy time. It means a lot to know you felt supported, and we truly appreciate your trust moving forward.

Review
It was a great experience working with Shawn. He is very professional, knowledgeable, easy to talk to, and thorough. I would recommend him to anyone needing a plumber.
Kristian - Cumming, GA 30041
Review
Great company! Great people!
Madhu - Cumming, GA 30041
Review
First time working with them. They came recommended by a friend. Very pleased and would work with them again.
natalie williams - Cumming, GA 30041
Response from Chen Plumbing:

We appreciate the review Natalie! We're here anytime you need us

Review
Very satisfied with the installation of the new water heater .Chris was very polite. He went over what would needed to be done and then provided an estimate. Once approved he went to work quickly and in a short time the new water heater was up and runnig. Very neat installation.
Rich C - Cumming, GA 30040
Response from Chen Plumbing:

Rich, we’re glad to hear you’re satisfied with the new water heater installation. We appreciate it.

Review
Prompt response
Tom - Cumming, GA 30040
Review
Very informative and thorough visit for an estimate. Thank you.
Betsy - Cumming, GA 30040
Review
So pleased! Come as a referral and excellent experience!
Chrisoula - Cumming, GA 30040
Review
Cody did an outstanding job prepping my shower for renovation and capping my tub water line beneath the floor. He explained what he was going to do and showed me the completed work at the end of the day. I am pleased with the quality of his work and that everything was done exactly as he said it would be done.
Jeff Chesen - Cumming, GA 30041
Response from Chen Plumbing:

Thank you, Jeff, for your kind words about Cody's work; we appreciate your feedback and are glad you are pleased with the quality and communication throughout the process.

Review
Experiencing a blocked and overflowing sewer in the midst of subzero weather was a daunting situation. Chen Plumbing's rapid response to my call was a true lifesaver. Their professionalism and honesty were evident from the start. Working diligently under extreme weather conditions, they efficiently resolved the issue with exceptional quality. I wholeheartedly recommend Chen Plumbing for their prompt and reliable service
Jean - Cumming, GA 30028
Response from Chen Plumbing:

Thank you for sharing your kind words with us. It means the world to us and to our entire team!

Review
Quick response !
Vivian - Cumming, GA 30040