Call for high water bill. Arrived and discussed concerns. Water bill was $1,200 during the last bill cycle. I inspected all four toilets nd found extreme degradation of flush tower gaskets, allowing all four toilets to run constantly. Home is only five years old. Pressure is 50 psi. I recommend rebuilding or replacing all toilets, as well as installing a whole home filter to help protect the plumbing system.

Customer stated that kitchen faucet wasn’t working properly in that side sprayer was not functioning. Recommended to customer to have faucet replaced which customer already purchased kitchen faucet. Went ahead and installed. Customer supplied kitchen faucet and tested. Now, kitchen faucet is working properly, and no leaks were present at this time. Also, water heater is over 10 years old and the thermal expansion tank has failed. Recommended to have water heater replaced. Also garbage disposal has rusted through and also recommended to have that replaced. Will send estimates to do so.

Clogged basement bathroom for tub and toilet, we opened lift station lid, snake and camera unclogged line , found old cast iron pipe is in very rough condition and not enough pitch .

Co leak upon arrival. Customer stated that AGL came out and found a co leak at the water heater. After looking at water heater noticed it was leaking, as well as an incorrect vent. Checked pressure and read it at 120 the building had two PRVs. Also noticed leak on 3/4 copper line and a fill valve in the basement toilet constantly spraying. Informed customer of all issues and the work that would need to be completed including 2 new PRVs, new gas line ran, new navien 240a2, running the vent outside, fixing the 3/4 copper leak and fixing the toilet. Gave customer estimate, customer approved estimate. Installed new navien 240, fixed leak, repaired copper line, and installed two new 1 inch PRVs. Turned water and gas on. Found no leaks on any gas lines inside the building and no leaks on water lines. Tested to make sure tankless was working properly. Tankless is working properly and no leaks found on any work we did. Customer has slow gas leak on the roof on a mega press union. HVAC company

Existing tankless unit not working, this unit has not been flushed , vent pipe is not correctly, used foam core pipe instead pressure pvc , gas line is 1/2 “ , best use 3/4 “ instead for 199,000 btu unit

Return to install new pressure regulating valve and shut off valve. Ran new gas line to tankless on second floor. New gas shut off valve. Installed Rinnai concentric vent and ran outside. Installed new vessel sink pop up drain assembly.

For this customer, we went ahead and checked the water pressure because the customer had a running toilet in the guest hallway bathroom the fill valve and flapper needed to be replaced so therefore that is exactly what we did but addition to that the water pressure was really really high the water pressure red at 140 pounds and then went down to 100 after I rechecked it anything after 80 PSI, it is recommended to replace the pressure reducing valve, so that is exactly what we did. We did a minor rebuild added a new pressure reducing valve did not have to install a new shut off valve because there was already a ball valve present. What’s everything was installed to re-pressurized the system and there are no leaks on the pressure reducing valve and or the toilet CUSTOMER is all set. I do recommend replacing the water heater due to its age. It is from 2009, it is a GE gas water heater 50 gallon at some point that is going to fail and I recommend getting that replaced

Customer wanted new hose Bibb installed at front of house. Ran new line and drilled hole for hose Bibb. Secured Bibb to wall and caulked area. Also added shut off to line. Insulated piping. Checked for leaks and proper function. Allow 24 hrs for caulk to dry.

For this customer they have reliable hvac, plumbing and electrical came out to snake the tub drain. However the problem is the the other tech took off the drain to run a hand snake on the tub. And he didn’t take off the overflow plate. When he was done he went back with caulking rather than silicone or plumbers putty. What I recommended for the repair is we replace the overflow cover plate and the drain with new plumbers putty. The customer is wanting to see if the other company will warranty the work as it is their fault that water is leaking below to the other unit. At this time no repairs will be made. Wasn’t able to check water pressure. No hose Bibb or individual shut off valves. Water heater is from 2011 recommend to replace

Replaced bad disposal today , upgrade to one HP disposal

Call for leak in ceiling. Arrived and found copper pipe has leak in ceiling of basement. While investigation I also found a leaking pressure regulating valve, an additional leak in the utility room. A thermal expansion tank with ruptured bladder, and. Ten year old water heater. Installed a high pressure and regular pressure regulating valve due to excessive pressure. Replaced water heater, new thermal expansion tank and shut off. Drip pan would not fit due to HVAC unit being too close. Replaced both dripping sections of copper. After all work we pressurized home, checked for leaks. Water heater is on and heating. Restoration crew contacted to help with water damage to basement.

Installed customer supplied shower valve and tub spout. Installed new cartridge that we provided. Tested and there was no leaks present at this time. Caulked around trim. Also water heater is over 10 years old will send estimate for replacement. Cleaned up work area.

Customer stated the toilet piece was broken upon arrival. After looking at toilet noticed Kohler toilet stem broken at the bottom. Informed customer the stem would need to be replaced. Gave customer estimate. Customer approved estimate. Replaced toilet stem and tested toilet. Flushed toilet multiple times and had no issues. Toilet is fixed and working properly upon departure. I’m going to look for a sprayer hose for the specific Kohler faucet the customer has because customer wants to keep that faucet.

Delivered 4 halo cartridges to customer home

Customer stated toilet over flowed upon arrival. She stated the toilet was clogged and she plunged it but noticed water dripping through the ceiling onto the cabinet. Flushed toilet multiple times and ran tub to make sure the line was clear. Unscrewed clean out cap and could hear the water flowing. Informed customer her plunging had cleared the blockage. Reliable restoration will be in contact.

For sewer job we completed on 12/17/2025 there will be a 5 year warranty on material defects and workmanship.

Call for toilet issue. Spoke with Kristen and she showed me the toilet. When testing I found that flapper wouldn’t close all the way sometimes. The chain from the handle to the flapper was twisted and slightly tight. I adjusted chain and was unable to replicate issue. Pressure is reading very low, at. 40psi. I recommend replacing pressure regulating valve soon, as abnormal low reading can be early warning signs of failure.

Leak in the ceiling at kitchen area , found very loose toilet in master bathroom, did pull and reset with flange repair today

Call for steam shower issue. Arrived and met with Austin and Ms. Josephine. Austin states that the steam unit in the master shower has power, but won’t produce steam. It has been installed for many years, potentially 7-10 years. It has worked fine until the last few months. Inspection revealed the following: Steam control unit in shower does have power. Steam unit is located in the attic above master bathroom. Flood stop automatic shut off was showing that it has activated, and the valve was closed. Rust marks and signs of water escape present on the side of the unit and the drain pan. T&p line empties straight in to pan above flood stop sensor. I turned valve open, and Austin stated steam unit still not functioning. To ensure we assess the entire system, I went to check water pressure at the water heater. Water heater located behind master bathroom on second floor (there is another water heater in the home). As soon as we found the water heater I discovered the install has signific

Customer stated no hot water to house. Found valve to be offf when I arrived. Turned on valve to heater. Found hot water to all fixtures. Customers pressure was still low from previous visit. Customer decided to move forward with PRV and main valve replacement. After replacement, checked for leaks and proper function. Also lnsulated area of work.

Clogged toilet , auger snaked cleared , could something still in toilet bowl caused back up , no wattanty

Moved water heater for ESOG to complete wall will return on Monday to reinstall water heater and rework vent. Before work was commenced noticed water heater was off prior to water heater being worked on water heater is more than likely not working at this time however, unable to determine because water house will shut off upon arrival due to other trades working in house. Return to reinstall heater thoroughly tested and confirmed the leaks. Everything is working fine at this time.

We were originally called out by ESOG to relocate the customers existing water heater during the course of our work we advised the homeowner that the current heater was not only quite old, but also had multiple code violations and was likely non-functional after discussing these issues. The homeowner approved a replacement of the unit at a discounted rate of $1300. We have documented confirmation of this approval via text message upon approval we completed the water heater replacement, ensuring that all code requirements were brought up-to-date after installation. We turned on the water temporarily to test for any leaks or issues. All joints were confirmed, secure and in working order. Please know the water to the home was turned back off as the property is currently under renovation and we restored it to the original off position per the site conditions at this time everything’s functioning as intended

Camera inspection found roots and broken sewer pipe in front of home , used excavator dug up fixed broken pipe , also add additional clean out in basement

Customer needed new water heater due to old age of current heater. Replaced heater with Rheem 50 gal heater. Also camera drain line to determine location/depth of roots seen on inspection report. Area is approximately 10 in length and 7-12ft in depth. Area of issue looks be located at tap to city sewer. Will give quote for future repair. Unable to test work due to water to property not currently being on. Will return to test for leaks and proper function.