returned and replaced tub spout that was sticking too far out of the wall and allowing water behind the wall. Removed the old spout, cut the pipe back, and installed a new tub spout. Since customer is leaving the old valve for now, installed a new spout with a diverter for secondary water diversion option for shower water. Tested work to ensure proper function and no leaks. None were found. Made customer aware that the caulk needs 24 hours to dry before getting wet. Also made customer aware that straightening the offset of the valve coming out of the wall isn’t possible without replacement other wise we risk leaks in the old valve or cpvc piping.

Returned and installed customer supplied whole house 3 stage filtration system. Customer inquired to having two customer supplied pop ups installed and after speaking with Dawson was informed that was to be done with the water heater. Told customer we would honor that offer for 14 more days from today.

Upon arrival customer stated there was leak in the yard from the main water service. I dug a hole in front of the meter and found that it is 3/4 copper. Gave customer estimate to replace water service and to do a spot repair. I also gave customer estimate to replace the water heater due to age and signs of leaking. Customer stated he is waiting for his sister to move out of the home and dose not want to do work until she dose. Customer also stated he would call us back out to do the work after she has moved out.

Upon arrival customer stated the bathroom sink was broke and leaking. I informed the customer we would have to replace it due to where it was broken. Gave customer estimate. Customer approved estimate. I took old faucet out and installed the new customer supplied wide spread faucet. Tested system and system is working properly with no issues or leaks.

Customer states that the sink in the coffee break room isn’t draining properly and backs up after a certain amount of water is ran or poured in the sink. Upon arrival I contacted the customer and they explained the unit they are in and the person out front showed me the coffee break room and how she would pour water in the drain and it would back quickly. I ran water from the faucet and it took about 15 seconds for it to back up which tells the issue is not the p trap but further down the drain. Contacted the customer again and explained my findings and the solutions and he stated that it’s too expensive just to snake a drain line and would only like to pay the service fee. I asked what would be a reasonable amount and he stated that he could find better options and simply wanted the service fee which I gave the customer and he agreed to pay it.

Homemade states that she had her home renovated about a year ago and since then her kitchen garbage disposal hasn’t stopped leaking and has attempted many bandaid repairs with no luck. Upon arrival homeowner greeted me outside and showed me the kitchen garbage disposal and how she has a drip tray to catch water from damaging the wood cabinet. Attempted to do my inspection but wouldn’t check the pressure at the tankless unit due to how the service valves were installed. Homeowner opted to replace the garbage disposal with a new unit same as the home she has a 1/2 hp. I removed the old one and installed a new badger V and removed the plug and play from the original and installed it to the new one. Once it was set in a ran water and ensured it was t leaking and ran properly. Homeowner is satisfied with the service provided and would like information on whole home filtration.

Upon arrival customer stated the escutcheon under the kitchen sink was corroded. I informed the customer that we could replace them and that they can corroded over time. Gave customer estimate. Customer approved estimate. I took off old escutcheons and install the new ones.

Checked problem with leak from unit A16 to unit A10 ceiling, found back up drain , remove a drain plug inside floor drain

Upon arrival customer stated the water heater was leaking. I found that both the of thermal expansion tanks were busted and leaking. Gave customer estimate to replace both thermal expansion tanks. Customer approved estimate. I took off the old thermal expansion tanks and installed two new ones. Tested system and system is working properly with no issues or leaks. I also informed the customer that the water are from 2016 and that they only last 8-10 years. I left customer estimate to replace both 50 gallon power vent water heaters. Customer stated that she will call us in a week or two to get them done.

Customer stated that both kitchen faucets were leaking. Recommended customer to have both faucet replaced due to age of faucets. Also recommended customer to pick out his own faucets and give us a call once he has them. Will send estimate to replace kitchen faucets.

I did a diagnose on the state tankless water heater located in crawlspace. Water heater is leaking at the bottom dripping water from the fan. We are confirmed the leak is coming from the heat exchanger with tech-support. Given customer options for repair or replace. Water heater was showing code 111 yesterday but not showing today.

No issue with the Moen device. Notified management. Flushed tankless water heater. No further issue.

Customers would like a sewer line inspection to scope and quote for any fixes.

labor to dig and tie in main water line right after water meter. Labor to dig and tie in 4 inch PVC main sewer line coming out from the left side of the house and also tie in the 4 inch concrete main sewer line coming from the right side of the house install clean out. The PVC sewer line that coming from the left side of the house since it was disconnected for a while now the ground have been shifted now the pipe are a lot lower than the incoming to the septic tank, unable to tie in together will cause a belly. Recommended to have excavation to raise the pipe up and connect to the sewer line

Customer had AGL out that shut off gas to apartment. Text said that both gas fixtures in apartment were leaking. Disassembled trim plating on built-in oven. Removed carefully and accessed gas line to stove top. There is no isolation valve for the fixture. Cut drywall around fireplace key to find no isolation valve either. Installed two isolation valves for gas fixtures in home. Once valves were installed disconnected gas regulator and proceeded with gas pressure test. After 20 minutes of being pumped up to 15 psi there was no drop in pressure. Advised landlord that fireplace fixture and stove top need to be replaced or repaired for being source of gas leak.

Customer had several issues. Found pressure to be at. 150 PSI. Suggested to replace PRV and water heater due to stress of pressure and age. After replacements, checked for proper function and leaks. Customer wants to replace hose bibbs at later date. Installed Bradford white heater.

50 gallon gas water heater had slow leak in the tank. Tank was outside of warranty. Water pressure was slightly low. Increased to 70 psi. Replaced water heater. Water on initial fill coming out discolored. Homeowner said it happens frequently due to the county repairing pipes in the area. Flushed water heater until the water cleared up. No further issue at this time. 2 year labor warranty, 6 year manufacturer warranty.

Customer stated that laboratory sink was backing up. Took apart P-trap and cleaned out P-trap, which was filled with metal and other things that are not supposed to be in drain. Reconnected P-trap and tested. Now laboratory is draining as it should and no leaks were present at this time.

Customer is having water show up in crawlspace underneath toilet. Investigated and found widespread water damage to flooring. Customer had not used toilet today yet. There was constant drip coming down. Half inch water supply for toilet directly drilled through support beam. Cut and capped off half inch line. Connected to customer with a reliable restoration for water damage mitigation. Gave estimate for cast-iron roof replacement and new waterline for toilet.

Customer have a sewer backed up at the washer drain line. I try to hydrojet it but it wasn’t working. I suspect that the pipe might be broken. we located where the broken it’s in the middle of the of the living room basement. We recommended the customer to excavate and cut out the slab to access the pipe and replaced the section of pipe. We found that about 3‘ of 3“ cast-iron drain line have a broken in the bottom of it. We replaced that section up to 3 feet, wate tested and put back to dirts. Customer is fully aware that we do not put back the concrete or the tile flooring. This job come with a one year warranty.

Homeowner states that she has been dealing with two hose bibs that are taking a long time to supply water after turning them on it usually would take about 30 to 40 seconds. I recommended replacing of both but one of the bibs was in the finished basement and she refused any drywall cutting so I only replaced the frost proof hose bib on left side of home. I shut off the water to the hose bib and removed it and had to make the hole a bit wider and installed a new 4 inch frost proof hose bib and used a 90 propress to connect it to the water supply. Once it was pressed on I turned on the water and it would works properly no leaks or issues and the water comes out immediately after turning the knob. Homeowner is satisfied with the service provided.

Customer stated that there was a leak coming from master bathroom tub. Gave customer quote to diagnose issue and customer agreed. Went ahead and filled tub up and ran Jacuzzi. Jacuzzi ran for about 5 to 10 minutes and didn’t notice any water leaking down below. Also put water around the tub around the faucet and overflow plate and didn’t notice anything leaking down below. Stated to customer that there is no caulk at bottom tile of tub and that water can get between the gap and leak down. I can see subfloor from gap. Also tested drain for tub and didn’t notice anything leaking there as well. At this time didn’t notice any water leaking from plumbing side of tub.

Homeowner states that their shower in the guest bathroom was remodeled a few years ago and had a relative use and it wouldn’t drain and called us to fix the issue. Upon arrival homeowner greeted me and showed me the bathroom shower and it was dry but as soon as you ran water it wouldn’t drain. Homeowner states that they attempted to clear the line but rocks and grout piece would only come up with the water. I offered different solutions and she opted to start with the simple drain cleaning without snake and I use an auger with no luck then I moved to the snake and same thing happened no luck it wouldn’t drain just feel like I was hitting something and I passed it but wouldn’t drain. Finally I replaced the p trap but still wouldn’t drain and the issue is the studor vent is below the shower pan and needs to be brought up to allow it to breath and have more room for the water to drain properly. Homeowner understands and will talk to husband after we provide a way to run the new vent upwar

Customer had leak coming from bathroom into unit below. Ran water in shower drain and saw no leak. After flushing toilet had several drips coming from underneath into unit below. Pulled and reset toilet to fix leak. Flange was in good condition. Ran water again after to check for leak but was unable to recreate.

Customer stated that shower was backing up. Used tub gun and cleared stoppage. Tested now shower is draining as it should. Cleaned up work area. Chen plumbing doesn’t warranty any drain cleaning work. Also check pressure for water heater and pressure was sitting around 105 psi and also that water heater was 22 years old. Customer still has home warranty active and will contact them.