7 flashes for power vent heater , reset it , works now , warranty call , Matt craven installed heater June 2025

Returned to install new recirculating pump on top of the water heater and installed new lavatory faucet with a crossover T underneath to get hot water faster to that bathroom. Turned water back on to check for leaks, found no leaks. Turned on Recirc pump to make sure the upstairs got hot water fast enough. Upstairs is getting hot water fast, recirculating pump is fired up and set on a timer. No leaks upon departure. Informed customer stop on hot side needs to be replace due to it causing low pressure on the hot side.

Returned to install new 50 gal electric water heater and disconnect steamer. Installed new water heater with new expansion tank, and a new shutoff. Removed old steamer and got rid of water line for the steamer. Turned water back on to check for leaks. Found no leaks. Water heater is heating and working properly. No leaks upon departure

Found high water pressure almost at 100 psi , add main water shut off valve 3/4 ball valve and watts AUB 25 Prv today in crawl space .

For this customer, we installed a brand new half horsepower garbage disposal in the kitchen. The other one was from 2015. However, we did try to gym for replacing the unit and unit to be unjammed and as a result needed to replace the unit so that is exactly what we did swapped it for another half horsepower garbage disposal And the customer is all set with a brand new one installed the new waste flange with brand new putty had to be very gentle on the type of sink this was it was partial cast-iron and partial plastic acrylic. It was an older blue sink so I’d be very careful on Putting the new disposal in once complete. There are no leaks. The water pressure on the house is 45 psi the water heater is in the attic unfortunately I didn’t get to take a look at that. CUSTOMER is all set with a new disposal.

Replaced a leaking gas water heater , supply and installed a new 50 gallon gas water heater , Pan and expansion tank

Gave customer estimate to install new recirculating pump with a crossover T in the upstairs bathroom. Will also be installing new 4 inch lavatory faucet upstairs that is supplied by us. We will be out tomorrow afternoon to complete the work

Gave customer estimate to install traditional tank 50 gal electric water heater and a estimate to install a 50 gal heat pump water heater

Quoted for water heater replacement

Provide 4 quotes today , customer will decide which and we will come back next week

Call for water heater not producing hot water. Arrived and met with Kelsey. She said the water heater stopped working in the last day. They tried resetting the breaker and switch and it had no effect. Inspection: water pressure read ok at 60psi on a weekday midafternoon. Water heater is an 80 gallon electric unit. Unit is plumbed in for a recirculating pump, but no pump is present. When checking power I found breaker has not been tripped, and power was going to unit. However, there was a leak on the hot out nipple, and water has entered the electrical box. Water was inside, and wires have melted together. Due to age of unit and risk of further electrical issues, Ms. Kelsey elected to replace the unit. As they have removed the tub from the master bathroom, and this is a three bathroom house with only Mr. And Mrs. Sanders living here, Kelsey asked if a smaller water heater would suffice. I discussed the possible shortcomings, including less available hot water and potential for longer

Cast Iron Partial Repipe - 4" for 10-25 feet, Spot Repair: Remove and replace up to 25 feet of 4" cast iron piping in a localized section of the plumbing system. The service includes cutting and removing the affected pipe, installing new sections with proper fittings, and reconnecting to the existing system. All piping will be carefully aligned and securely supported to ensure structural integrity and consistent performance. Materials and installation methods are selected for durability and long-term reliability. Warranty: This installation is backed by a 1-year labor warranty, covering our workmanship. Win with Chen members receive an extended labor warranty for a total of 2 years. Customer originally contacted us regarding replacement failing cast-iron drain pipe. After evaluation and presenting multiple repair options, the customer decided to proceed with a partial cast-iron replacement. Upon arrival we removed the affected section of deteriorated cast-iron, replumb the area

Client called us out to install their new customer supplied commercial ice maker machine. We disconnected the old unit to then install the new one already on site with all new pvc drain with vent on top of the discharge, and it ran to the floor drain grate just behind the unit. They also wanted a ball valve added on the hot line going to the dishwasher for future dishwasher installation. We installed a 1/2” sharkbite ball valve per client request. Since we were shutting the water off and all the other shutoffs In that area we’re looking rough and missing handles, we replaced 4 angle stops in the process. Turned water on to unit and it seems to be operating as it should be. Stopped a couple leaks and unit is running. 1 yr labor warranty

Replaced grey poly water line from water meter to the home under the stair with concrete breaking and fix back , add shut off valve outside with a box Also replaced an over 20 years old 40 gallon gas water heater with a new Rheem pro gas heater , new gas shut off valve and flexible gas connector installed

Customer had copper gas line going to fireplace with small leak in crawlspace. Replaced approximately 20 feet of copper gas line with track pipe. Also removed additional line in crawlspace that was terminated a while back after replacement spray tested areas of connections to check for leaks cycled fireplace for proper ignition.

Client called us out today due to the toilet another tech worked on recently not working as it should. To be sure everything was new in that toilet I installed a Mansfield red seal for the flush valve that was there, replaced the toilet fill valve, and also replaced the toilet supply line to a new braided supply due to old one being old poly. Tested our work and toilet is now flushing and filling as it should. Warranty no collect.

Returned to run new water service. Had shon directional bore water service. Connected at meter and connected to stub out. Turned on water to check for leaks. Found no leaks. Customer has new shutoff at the meter. Customer also needs to contact the city in regards to the meter not lighting up at all.

Returned and finished backfilling water line after inspection. Also customer wanted us to install customer provided shower valve. Shut water off to home and cut out existing shower valve. Installed customer supplied shower valve. Turned water back on and tested. No leaks present at this time. Also had to cut Sheetrock for shower head and let customer know that we are not responsible for Sheetrock repair. Caulked around trim and cleaned up work area.

Client called us out due to the garbage disposal in the kitchen no longer working and leaking. We removed old disposal and replaced with new 1/2hp badger garbage disposal with new mounting bracket. Once all connections were made, tested. No issues. 1 yr warranty Charged card on file per client request.

Customer has three exterior frost proof hose bibs on the home. All hose bibs either don’t turn on well, or have low flow. Gave customer pricing to repair all three hose bibs. Made customer aware additional pricing will be given if hose bibs are leaking or the body of the hose bib is damaged. Tentatively scheduled customer for first call Wednesday depending on parts arrival.

Client called us out due to some water hammer noises in the walls when washing machine was running. First thing we checked was the water pressure and it was perfect at 60 psi. Water heater is brand new and thermal expansion tank is good. With it being just at the laundry indicates to me there is no major issue, and best course of action would be replace the laundry box and shutoffs with new that have hammer arrestors, which would stop that nuisance noise. Client decided if it was not a major issue, they would not worry about it. Left estimate to do that work if client decides to move forward in the future. Waived service fee for good repeat customer.

Customer contacted us due to toilets making bubbling noises and slow to flush. During the initial visit on January 7, 2026 a diagnostic evaluation was performed. We found that the front cleanout was completely full of water, indicating the main sewer line blockage. This finding was confirmed via camera inspection. Although the camera was underwater throughout inspection, we were able to determine that there was an obstruction approximately 50 feet out. The location was marked with paint for reference. Sewer equipment was then ran to attempt to clear the blockage. But the line could not be successfully cleared. Customer was informed that the next recommended step would be to excavate and expose to identify the cause and perform spot repair. Customer approved the recommendation. We returned the following day and excavated the line at the mark location. Exposing the pipe, we discovered multiple failures, extending an additional 10 feet beyond the original dig area. Customer was

Water service leaking upon arrival. Customer stated the water has been pooling up and has gotten worse over the months. Informed customer we could dig up that area to expose the leak. After digging found leak to be under a tree in the yard, informed customer we would not be able to repair the water service but we could replace it. Gave customer estimate, customer, approved estimate. We will be out tomorrow to complete the job. Sean will be doing a bore shot

The customer was not charged for the repair due to the fact that the repair didn’t work, what 8 recommend is to replace the whole configuration and or remove and go back to a normal shower head. At this time the repair is not complete due to a damaged valve body internally. I unable to make a repair.

Quoted two jobs , new water line and water heater