Customer called us for various plumbing issues, after a thorough evaluation gave customer options to remedy issues found. Including two hose replacements, one thermal expansion tank replacement with proper strapping by code. As well as fixing of water heater flue pipe that was backdrafting. Customer agreed to all work mention above furnish and installed two hose bibs as well as one Thermal expansion tank and thermal expansion strap thoroughly tested all work after work was performed. Everything is working as intended at this time.

Call for leak, called in by reliable restoration. Reliable portion: Leak on cast iron 4 inch sewer line. I cut the leaking section of sewer line out and replaced with a pvc section. Sewer line in very poor condition. Met with Mrs. Buckler regarding the project, history of the issue, and reasons for the calls. We have have been out multiple times this year regarding sewer backups. Reliable restoration had to perform asbestos remediation throughout basement. I conducted n inspection to consolidate notes and options for this property. During inspection I found a main shut off gate valve actively dripping. The pressure regulating valve is from the 1990’s. The thermal expansion tank at the water heater has failed. Additionally, in basement bathroom a leak was present on the hot side before the shut off valve. Right side was also galvanized iron pipe. I discussed additional findings and concerns. We are disptchin*the original technician that did the camera inspection and locating to c

Returning may 7th to rework sewer in for both upstairs toilets Customer paid 25% of the job which was $411.63 When we return the customer will owe $1234.92

Replaced a handheld shower hose customer supplied, no charge

Front hose bib was leaking and shut off for hose bib was leaking, Replaced hose bib gate valve with new ball valve and replaced hose bib with new hose bib. Gave estimate to replace Prv due to high pressure. Customer does not want to replace Prv at this time. Explained the risk of waiting to replace Prv.

This customer the error code 10 popped up again and the customer had reset the unit the unit when I got there was an appearing error code of 10 or any error code at all took a look on the outside of the vent. It looked like there were some debris on the inside. I used a hanger to take out the piece of dust. Those inside the vent and the vent line is clean and clear not really sure why the error code is appearing however I did recommend if it continues to happen. Recommend to do a further diagnosis of the unit additionally Potentially swap out the tankless it is 11 years old.

No hot water to shower upon arrival. Customer stated stated she cuts the water off to the shower every year due to how the builder ran the water lines and when she cut it on this year she had no hot water. After cutting the water on found the hot water side had froze and busted causing no water to get to the shower. Also noticed older gate valves. Informed customer we could cut out the broken section of copper and replace it. Recommend customer replace gate valves with two ball valves. Gave customer estimate, customer approved estimate. Installed 2 new ball valves and repair broken section of pipe. Turned water back on to check for leaks and found no leaks. Customer signed up for membership program and wants to be scheduled October 1st for water heater flush and annual inspection. Shower is working properly and no leaks upon departure

Call to check shower drain and remove RO system. Met with Alexandra. She is moving this week and would like to remove the RO system that was recently Installed in order to take it with her. I removed the RO system and put it in a box, including all extra parts and clips (in bottom of box). I do not have a sink hole cover to match the finish of the faucet and soap dispenser. I have shown Alexandra a link for an Amazon purchase, and she has already has other contractors coming in to do work. For the shower drain, I assessed history of problem, and the drain and cannot find any plumbing issue. The drain does have some hair and drain gunk in it, but is draining and appears to be correctly vented. The shower tile and grout does appear to be deteriorating, which may lead to water under or behind tiles and moisture allowing mildew to accumulate. Alexandra mentioned she has lived here for years, and the smell is a recent issue. Last time we removed hair and gunk, and I did not find any issu

Replaced about 100 feet 2 , 3 , 4 inches mixed cast iron, abs and pvc pipe today , new pvc pipe thru kitchen floor , p trap and AAV installed under the kitchen sink 2 years warranty

Checked smell issue in the crawl space , found smell of dead animal type smell

Replaced an old leaking 40 gal gas water heater , reconnected return line for hot water . Disconnect and reconnected laundry sink for acess

Not flushing well toilet , removed check from button , customer stated not flushing well with paper in it , we determined is toilet itself need replacement, customer want do it herself, put new wax and closet bolts .

Supply and installed approximately 3 Years old used 50 gal gas power vent water heater as discussed with customer to save some cost , water heater still under manufacture warranty , one year labor warranty from chen plumbing .

Auger snaked toilet , quoted water heater replacement and discussed and signed membership with customer today

Chen Plumbing did Rinnai model RXP 199 in tankless water heater unit as warranty job , no charge to customer Rinnai Case number: 213043

replace hose bibb

Ran equipment approximately 50 feet and found what appeared to be feminine product down line cleared stoppage however cast-iron is in really rough shape. Recommend replacing at least affected section of cast-iron that keeps on clogging left estimates based on findings.

Returned and installed the new 50 electric lowboy with new floodstop, thermal expansion valve and pan. Tested all work to ensure proper function and no leaks. None were found.

Customer called us out for tankless heater flush, gave customer quote and suggested customer get on membership program. Customer agreed, flush both heaters out cleaned both heaters water inlet filter as well as air intake screen attached our photos of work provided. Informed customer of possible air and line customer said they will run water and tell air is out of line

Customer needing ro system installed upon arrival. Customer stated she has the ro system now and wants us to install it. Gave customer estimate, customer approved estimate. Installed new customer supplied reverse osmosis system under the kitchen sink. Turned water back on to check for leaks and found no leaks. Allowed system to do its automatic 5 minute flush and then flushed it out for another 30 minutes. Ro system is working properly and no leaks upon departure

Did not get any air coming out of the fixtures. Water pressure tested in the normal range again. There was a noise with the pipes rattling despite the washing machine having hammer arrestors. Found a stretch of piping that was loosely supported. Added a few clamps onto the piping and 5e rattling issue was fixed. They said the air would happen randomly so I’m unsure what exactly caused it, but may be related to the frequent water main repairs the city has to do in this area. We followed all of the piping from the water heater back and verified we didn’t have any cross connections anywhere. Ran water at the kitchen sink and laundry sink and never had any air come out of either. No further issue at this time.

Diagnosed issue with leak in area we previously did work in for go back. Found leak at tubular tee for disposal. Replaced tee and tested thoroughly. No additional issues found.

Customer stated that shower drain was backing up. Tested drained by running shower for about 20 seconds and water started backing up into shower. Stated to customer that we will need to run a snake to clear stoppage and customer agreed. Went ahead and ran snake and cleared stoppage. Pulled back a little bit of hair. Afterwards tested by feeling of shower multiple times and dropping and now shower is draining as it should with no signs of backing up. Cleaned up work area. Chen plumbing doesn’t warranty drain cleaning.

Today we replaced a 50 gal gas power vent water heater with 75 gallon Rheem pro gas power vent heater , pan ,5 gal expansion tank , also installed Grundfos comfort recirculating pump . We also replaced main water shut off valve , installed 1” propress ball valve , prv and Flo by Meon system.

Diagnosed leak near area we performed work previous visit. We previously installed a new garbage disposal and upon arrival today found other side basket strainer leaking. Appears to be leaking from wear and tear. Replaced leaking basket strainer with new basket strainer and tested for proper operation. No additional leaks found. Cleaned work space.