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Plumbers in Cumming, GA

Check Out Our Work in Cumming GA

Chen Plumbing provides air conditioning, heating, water heater and plumbing services to the residents of Cumming, GA and the surrounding areas since 1998!

Read our reviews and find out why your neighbors consider us to be their nearby heating and air company and local plumber in Cumming, GA.

Recent Jobs and Reviews in Cumming, GA

Rated 5.0 out of 5 stars based on 4 customer reviews

Customers say: The reviews exhibit a positive sentiment towards Chen Plumbing, with many customers expressing satisfaction with the company's services. The positive reviews highlight the efficiency, professionalism, and expertise of the plumbers, with specific praise for their timely response, courteous behavior, and effective problem-solving. Customers also appreciate the company's transparency, honesty, and willingness to provide options and recommendations without pushing unnecessary services. Additionally, the positive reviews mention the company's commitment to customer satisfaction, with many customers stating that they would recommend Chen Plumbing to others. However, there are a few negative reviews, primarily related to pricing and communication issues. Some customers felt that the pricing was higher than expected or that they were not provided with clear information about the costs involved. There were also a few complaints about poor communication, with customers stating that they were not kept informed about the progress of their plumbing issues or that they had difficulty reaching someone at the company. Overall, the sentiment of the reviews is positive, with more customers expressing satisfaction than dissatisfaction. The company's commitment to customer service, expertise, and transparency appears to be a significant factor in its positive reputation. However, it is important to note that the negative reviews should not be overlooked, and the company should continue to strive to address any issues that may arise to maintain its high level of customer satisfaction.

Job Locations and Reviews

Review
Very informative and thorough visit for an estimate. Thank you.
Betsy - Cumming, GA 30040
Tim C.
Tim C. Checked in
Quoted repipe job today
Cumming, GA 30040
Dawson F.
Dawson F. Checked in
Came out for gurgling noises coming up through the main floor toilet. Arrived and found everything draining normally and no gurgling. Homeowner said she was doing laundry upstairs, and came downstairs to find the main floor powder room gurgling, and then the water in the toilet rose up out of the bowl and started flooding the bathroom. Could not recreate issue. Received approval to pull toilet in powder room and run camera. Located a belly outside of the home right before the septic tank with signs that this is where the blockages had been occurring as this has happened to her more than once. She already had the septic tank pumped a month ago thinking this was the issue and this did not correct the issue. Received approval to repair the sewer line. Dug up the sewer by hand and Repiped the section with a belly in it. Bedded pipe with a gravel foundation and backfilled to top of pipe with sand. Re-camerad the sewer line with the homeowner to show her everything was now flowing correct
Cumming, GA 30040
Tim C.
Tim C. Checked in
Replaced a bad sewerage ejector pump in basement
Cumming, GA 30040
Tim C.
Tim C. Checked in
Fixed red uponor hot water pin hole leak in basement ceiling
Cumming, GA 30040
Matthew C.
Matthew C. Checked in
Finished water heater installation in Cumming this afternoon. Customer upgraded from 40-gallon to 50-gallon high-efficiency unit for growing family needs. Removed old unit, installed new gas connections, and properly vented system. Water heater installation included new expansion tank and updated safety features. Chen Plumbing's water heater installation service provides Cumming homeowners with reliable hot water solutions. New unit should provide years of efficient operation.
Cumming, GA 30040
Simeon R.
Simeon R. Checked in
Customer stated that only some fixtures in home were getting hot and others weren’t. Stated to customer that there may be an issue with pump on dedicated recirculating line. Will send quote to replace tankless and also for diagnostics.
Cumming, GA 30041
Juan D.
Juan D. Checked in
For this job, we worked on replacing customer supplied faucet.
Cumming, GA 30040
Hunter B.
Hunter B. Checked in
No hot water upon arrival. Customer stated he tried everything to get water heater to turn on. After looking at heater was able to get pilot light to light but it would not ignite when turning it on. Customer called manufacturer while we were here we went to Ferguson to pick up warranty part. Installed new gas valve and tested system. System is fired up and working wi5 no leaks or issues upon departure
Cumming, GA 30040
Marcos  D.
Marcos D. Checked in
Failed tub cartridge leaked and caused water damage to ceiling below. Estime sent to replace cartridge or faucet .
Cumming, GA 30041
Review
So pleased! Come as a referral and excellent experience!
Chrisoula - Cumming, GA 30040
Juan D.
Juan D. Checked in
Will come back on do work.
Cumming, GA 30040
Tim C.
Tim C. Checked in
Checked found 130 psi water pressure, replace three shut off valves and prv in basement
Cumming, GA 30040
Cody B.
Cody B. Checked in
Returned and installed shower trim for customer shower valve now that shower was completed. Also installed toilet seat because on a previous visit toilet was scratched while being repaired.
Cumming, GA 30041
Matthew C.
Matthew C. Checked in
Reword kitchen drains that were incorrectly installed. There is no warranty for this job.
Cumming, GA 30041
Review
Cody did an outstanding job prepping my shower for renovation and capping my tub water line beneath the floor. He explained what he was going to do and showed me the completed work at the end of the day. I am pleased with the quality of his work and that everything was done exactly as he said it would be done.
Jeff Chesen - Cumming, GA 30041
Response from Chen Plumbing:

Thank you, Jeff, for your kind words about Cody's work; we appreciate your feedback and are glad you are pleased with the quality and communication throughout the process.

Cody B.
Cody B. Checked in
Customer had a leak previously that required remediation. Came back to stripped primary bath and installed a new shower valve. Asked customer preferences for location and side sprayer etc. customer had no strong preference and just asked for a standard install with no extra bells and whistles. The previously proposed spot for the valve wasn’t available because the new wall hadn’t been built and isn’t going to be built. Centered the valve on drain for the same wall it was on previously per customer approval. Capped the 1/2 copper hot and cold lines below the subfloor after cutting the floor. Chen Plumbing isn’t responsible for repairs to cuts made to access plumbing. Tested all work to ensure proper function and no leaks. None were found. Put center of shower valve 47.25” above the floor to meet manufacturers recommended 45-48” range. Stubbed the plaster guard 1.5” out from studs to allow easy install of shower trim when I’m the bathroom is finished. Put two screw in valve and prop el t
Cumming, GA 30041
Matthew C.
Matthew C. Checked in
Toilets
Cumming, GA 30041
Cody B.
Cody B. Checked in
Hose bib repair
Cumming, GA 30040
Matthew C.
Matthew C. Checked in
Shower valve
Cumming, GA 30041
Matthew C.
Matthew C. Checked in
Leak
Cumming, GA 30040
Review
Experiencing a blocked and overflowing sewer in the midst of subzero weather was a daunting situation. Chen Plumbing's rapid response to my call was a true lifesaver. Their professionalism and honesty were evident from the start. Working diligently under extreme weather conditions, they efficiently resolved the issue with exceptional quality. I wholeheartedly recommend Chen Plumbing for their prompt and reliable service
Jean - Cumming, GA 30028
Response from Chen Plumbing:

Thank you for sharing your kind words with us. It means the world to us and to our entire team!

Matthew A.
Matthew A. Checked in
Successfully completed a main sewer line repair in Cumming, GA. Utilized trenchless technology to minimize disruption and expedite repairs. Addressed root intrusion and pipe damage, ensuring reliable sewage flow. Residents can now enjoy uninterrupted plumbing function in Cumming, GA.
Cumming, GA 30028
Review
Quick response !
Vivian - Cumming, GA 30040
Victor J.
Victor J. Checked in
1) Camera inspection sewer line 2) 2 toilets each ADA
Cumming, GA 30040
Matthew A.
Matthew A. Checked in
Hose bib
Cumming, GA 30041
Matthew A.
Matthew A. Checked in
Angle stops
Cumming, GA 30028
Matthew A.
Matthew A. Checked in
Rocked out 2 water heaters,faucet and REPIPE
Cumming, GA 30028
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