Check Out Our Work in Decatur GA
Chen Plumbing provides air conditioning, heating, water heater and plumbing services to the residents of Decatur, GA and the surrounding areas since 1998!
Read our reviews and find out why your neighbors consider us to be their nearby heating and air company and local plumber in Decatur, GA.
Recent Jobs and Reviews in Decatur, GA
Our Local Reviews by City
- Acworth, GA (1)
- Alpharetta, GA (30)
- Atlanta, GA (375)
- Austell, GA (1)
- Avondale Estates, GA (5)
- Braselton, GA (1)
- Brookhaven, GA (5)
- Buford, GA (1)
- Canton, GA (2)
- Chamblee, GA (14)
- Clarkston, GA (3)
- College Park, GA (4)
- Covington, GA (1)
- Cumming, GA (5)
- Dacula, GA (2)
- Decatur, GA (72)
- Doraville, GA (30)
- Douglasville, GA (2)
- Duluth, GA (22)
- Dunwoody, GA (18)
- East Point, GA (1)
- Fairburn, GA (1)
- Flowery Branch, GA (1)
- Johns Creek, GA (6)
- Jonesboro, GA (1)
- Kennesaw, GA (1)
- Lawrenceville, GA (23)
- Lilburn, GA (18)
- Lithonia, GA (4)
- Loganville, GA (1)
- Marietta, GA (22)
- Norcross, GA (71)
- Peachtree Corners, GA (9)
- Powder Springs, GA (2)
- Riverdale, GA (1)
- Roswell, GA (16)
- Sandy Springs, GA (14)
- Smyrna, GA (5)
- Snellville, GA (4)
- Stone Mountain, GA (33)
- Stonecrest, GA (2)
- Sugar Hill, GA (2)
- Suwanee, GA (8)
- Tucker, GA (107)
- Woodstock, GA (2)
Job Locations and Reviews

We replaced a leaking disposal today with 1/2 hp bager 5 type

Upon arrival customer stated there was a leak under the vanity. I filled the sink up multiple times and was not able to get anything to leak. I informed the customer that is signs of water damage were it seems to have leaked before but I was not able to recreate the leak. Customer also stated the water pressure seems low I checked the pressure and it was at 55. Customer also stated they would get the prv done when they get the work done for the shower they are remodeling.

Upon arrival customer stated the shut off valve for the fridge needed to be replaced due to the stop not working. I went the in the basement and was able to find the shut off valve and turn it off. The customer stated they only tried the one upstairs behind the fridge. I informed the customer we could install a ice maker box and get rid of the soft copper ice maker line. Customer stated they would rather just turn it off in the basement and have the delivery guy back out to connect the supply line.

Customer stated that there was a leak coming from behind the washer and dryer. Found that kitchen drain line has a failure somewhere which is causing a leak. Told customer that we can temporarily hook up kitchen sink so it can still be used but will need to return after kitchen cabinets are pulled to access pipe. Temporary hooked up kitchen sink and tested. No leaks present at time of departure. Ball park estimate for next step will be between 1-5k. Cleaned up work area.

Upon arrival customer stated there is a leak under the kitchen sink. Customer stated they are having a showing and would to make sure everything was good and not leaking. I informed the customer that there is no leak that the water she sees is from if water get on the counter and gets under the soap dispenser and garbage disposal switch. I filled the sink up and tested it and I also had the garbage disposal running as well and nothing is leaking and everything is working properly.

Customer had galvanized waterline in crawlspace burst and flooded crawlspace. Galvanized ran throughout the crawlspace on the cold water distribution system, as well as a galvanized water service going out to the meter. While under there also found that while the cast iron had been previously replied by another company, there was a section of cast iron for the kitchen sink that was left and had rotted out on the bottom and was leaking. Customer also had galvanized coming up to the water heater, with no expansion tank, misaligned vent, and heavily corroded copper. Notified homeowner of my findings and showed her pictures. Received approval,to replace. Cut out galvanized in crawlspace and replaced with pex. Tied back in to existing copper risers to prevent having to do more invasive repairs at this time. Replaced hose bib on front and back of house. Repiped water heater and realigned vent to prevent carbon monoxide from leaking into hallway. Water heater is very old and was having trou

Homeowner called and states that his garbage disposal had a weird sound and wanted us to come out and take a look to see if it was fixable. After arriving homeowner greeted me and took me to the kitchen and I could hear something hitting the blades when in use. I took a look inside and saw a black piece of material which I then took out and it was plastic piece causing the issue. Homeowner was very glad he didn’t have to replace it. I then did my inspection and found that the pressure slowly increased and the expansion tank was also blown internally. Homeowner agreed to the solution of replacing both the PRV and expansion tank which I started by shutting off the water and draining the home. Then I removed the old PRV and shut off and installed a new model with a new ball valve. Once it was connected I then replaced the expansion tank and turned the water back on. There were no leaks or issues found and homeowner is satisfied with the service provided and states that he has future work

Homeowner called us and stated that his toilet wouldn’t stop running water and called us out to provide some solutions. Upon arrival homeowner greeted and showed me the toilet upstairs next to the stairs left side. It wouldn’t stop filling the tank and I did my initial inspection checked the expansion tank and the water pressure at the GWH. The expansion tank was blown and the pressure was fluctuating which I explained to the homeowner that anything over 10 psi of fluctuations was a problem and need a new PRV. Homeowner agreed to fix the toilet, expansion tank and the PRV which I started by shutting off the water meter and began with the toilet minor rebuild. I replaced the supply line fill valve flapper and the handle. Then I proceeded to the expansion tank and finally to the crawl space to remove the old PRV and install the new model along with a new ball valve. Once it was connected I turned on the water meter and checked the pressure which was at 57 psi and steady. I then checked t

Provided and installed new 12 inch rough in Toto toilet. Stop valve for toilet was not holding back water and replaced after shutting water down.
Scheduling with Chen Plumbing has been so easy and there is always a courtesy call/text when the tech is on the way, which has been very helpful when scheduling work for my personal home, as well as my client’s homes (interior designer). For this service call in particular, Matthew was on time, very courteous and knowledgeable, explained everything to myself & client giving options, and completed the work in a timely and efficient manner. Would highly recommend!
Scheduling with Chen Plumbing has been so easy and there is always a courtesy call/text when the tech is on the way, which has been very helpful when scheduling work for my personal home, as well as my clients homes (interior designer). For this service call in particular, our tech, Matthew, was on time, very courteous and knowledgeable, explained everything to myself & client giving options, and completed the work in a timely and efficient manner. Would highly recommend!
Hey Jennifer, thank you so much for the wonderful feedback! We’re glad our scheduling process and courtesy updates have been helpful for both your home and your clients’ projects. I’ll be sure to share your kind words with Matthew—sounds like he delivered the kind of professionalism, clear communication, and efficiency we aim for every time. We truly appreciate your recommendation and look forward to helping again whenever you need us.

Plumbing

Advise customer on water heater options and reverse osmosis system placement and installation. Replaced customer supplied trim for upstairs hallway, shower with tub spout. Gave estimate for water heater replacement and reverse osmosis system installation.

Replaced three handle tub and shower set

Upon arrival customer stated there was a blockage in the main line. Gave the customer estimate to run the camera in the clean out. Customer approved estimate. I was not able to see much with the camera due to water being in the line but did see globs of toilet paper. Informed the customer we were going to have to run the sewer machine. Gave customer estimate to run camera and sewer machine. I ran my sewer machine and was able to clear the blockage. But when running the camera again noticed the line was backpitch and the sewer line outside was not glued together. I also went in the crawl space and saw that cast iron is not in good condition and needs to be replaced as well as there not being a p trap on one of the showers. Gave customer estimate to do a cast iron repipe and a estimate to run a new sewer line outside. Customer did not approve the sewer line replacement out side but did approve the cast iron repipe. I will be returning first thing tomorrow morning to complete the work.
Great!

Upon arrival customer stated there was water under neath washing machine and wanted to make sure it was nothing plumbing related. I looked at the drain line and supply lines and everything is working properly I ran the washer and drained the water and the water drained properly. Informed the customer that the washer would have to be replaced. Customer stated they are getting a new washer.

Plumbing
“Great Service, knowledgeable about job, and all-around very cordial.
Price is to install new stop on the hot side for a dishwasher hookup and cap drain and water lines below. Customer had a new dishwasher ordered. The appliance company needed a water shutoff on the same floor as the dishwasher. Cut and capped water and drain lines below the floor and installed two new shutoffs in the hot side of the sink with a new tee. Drilled holes for water and drain lines for installers. Tested work to ensure proper function and no leaks. Left quote for new water heater. Appliance company needs to punch out the safety plug on the disposal and connect the drain line to that. And run new water line to new hot stop.
Returned and installed customer supplied Cloud RO system. Installed a new tee valve with shutoff and drilled a new drain into the tubular below the sink. Tested all work to ensure proper function and no leaks. Walked customer through purging instructions and tightened a shower head as a courtesy.
Customer had a jammed garbage disposal that she said was over 10 years old. Recommended replacement due to the age of the disposal. Tested all work to ensure proper functioning and no leaks. None were found. Added 50 dollar discount for customer coupon.
Customer had toilet that was leaking from the seal for the flush valve. Recommended replacement over a major rebuild for the Glacier Bay toilet. Customer will order a new toilet and call for scheduling when she is back in town next week.

Upon arrival customer stated there was water coming from under the toilet. I informed the customer I would have to pull the toilet to check the flange and wax ring. Gave customer estimate. Customer approved estimate. I pulled the toilet and inspected the flange and the flange was cast iron but did not have any cracks. The wax ring was the issue and just needs to be replaced. I installed new Jonny bolts , wax ring ,and beauty caps. I hooked the water back up and tested the toilet and the toilet is working properly with no issues or leaks. I put a seal of caulk around the toilet and informed the tenants to wait 24-48 hours for the caulk to cure.
Tim was professional- very prompt service for a Sunday

Replaced house main water shut off valve , prv , toilet tank rebuild

Found upstairs hall bath vent fan had caught on fire, and the plastic cover had melted and dripped into the toilet clogging it. when testing if the toilet would flush, the toilet was leaking from the tank to bowl seal the Kohler flush valve seal had also dry rotted due to the toilet not being used for a long period of time gave the homeowner the price to rebuild the toilet in attempt to auger also gave a price to replace the toilet after discussing the options with the homeowner. We decided that replacing the toilet was going to be the best option. Homeowner approved price for replacing the toilet after pulling the old toilet found the right side of the flange had broken attempted to repair with a half moon flange repair ring attempted to set the new toilet and it would not tighten to the floor properly while tightening the toilet to the flange, more of the flange broke, had to remove the flange and install a new plastic ring flange installed new toilet tested with no leaks or failures

They did not leave the mounting brackets or instructions for the filter. No one could find it. Told them we’d have to reschedule Returned and installed filtration system. Flushed several times until water was clear. Verified proper flow in the home with no reduction pressure.

We replaced a leaking toilet supply line and fill valve today

Rerouted dishwasher drain through cabinets and tied into disposal. Replace hose bib in front of hose. Hooked up washing machine water lines and drain.
Great Service!
Good work
Was glad to see Mr. Chen himself!
I’m really impressed with Chen Plumbing. From the start, communications with the front office were friendly and clear, and they were able to schedule a service call for the next day. Brylen was very professional, diagnosed our issue, and took care of the repair quickly. I’ll definitely call them again!
Great experience with Chen Plumbing! Communication was awesome and they sent someone to our house quickly. Brylen took care of our issue and got it fixed up in no time. Thanks a lot!
Hey Matthew, thank you! We’re glad to hear everything went smoothly and that Brylen was able to get things resolved quickly. We appreciate the kind words and the chance to help out!
The professional was very informative regarding my concerns. He addressed and made recommendations regarding my concerns. If I shall need future services, I will contact Chen. I have recommended the company to my neighbor.
Travis was great!
Prompt, efficient and pleasant. Perfect professionals
We had a great experience with Chen. Both technicians were professional, communicative, and worked diligently to help fix our ejector system. We were very pleased with our service.
Dawson and his assistant did an excellent job managing my kitchen sink issue. I have an old home with numerous issues and they navigated each new pitfall and busted fitting as they went. They were thorough running the water for a long time and rechecking the crawlspace over and over to make sure there were no more leaks or issues. I'm extremely happy with their service, they didn't rush and truly made it feel like they cared to fix ALL the issues and not "bandaid" anything to rush to the next job. THANK YOU!
Hey Tiffany, thank you for taking the time to leave this review. We are glad Dawson and his assistant were able to work through everything and make sure the job was done properly. Older homes definitely bring their own surprises, but we’re always happy to take the extra time to get it right. We appreciate you having us out.
Great job as always - I have been very confident with the results every time Tim Chen Plumbing comes out!
Matthew was awesome. Did a very thorough investigation and gave me an honest opinion of my situation, which I ultimately decided to put off until a larger renovation. Money well spent to know what my options are. And didn't try to sell me a bunch of BS I don't need. So many of these service providers suck when they expand their businesses - but Tim's new employees annd techs are carrying on his high standards and awesome customer service.
I love a technician that is super responsive and very informative. He was great at giving us all the information we needed to get beyond our due diligence. Thank you for the exceptional service and we will be using you again in the future.
The proposed repair beyond the clogged toilet was absurd - we’ll just buy a new toilet for half the cost.
They were not the cheapest, because their service is premium work. I’m happy I chose them.
Tim was super knowledgeable and extremely efficient in helping us solve a number of problems in our house with water pressure and also replaced the temperature and pressure regulation valve in our water heater. Since we discovered the issue early in the morning and gallons of water had been wasted throughout the night, we were extremely grateful for Tim and his team to come out the same day to help resolve the issue. Highly recommend!
Dawson was very knowledgeable and polite. He took time with me to explain the problem and possible solutions.
Thanks for sharing this. We're really glad Dawson was able to walk you through everything clearly—he’s a great example of the care we aim to bring to every visit. We appreciate you trusting us and look forward to being here if you need anything down the road.
Victor from Chen plumbing did a great job repiping my house. The crew worked very hard all day, and did a thorough job.
Excellent service from start to finish. Very pleased with how quickly they responded and carefully fixed the problem.
Great experience. Communication by customer service and tech on-site was excellent. Fixed our issue efficiently and effectively. Will use again in the future.
Thank you, Hugh, for your kind words about our customer service and tech team; we're glad we could resolve your issue efficiently and look forward to serving you again in the future.
This was our first time using Chen and they exceeded our expectations. Our technician was quick to assess the problem and explained how he recommended solving it. He checked in with us throughout the process and advised us on an unforeseen issue and how he was planning to fix it and obtained our approval before proceeding. Communication from customer service and tech on-site was top notch. Will use again in the future.
Chen Plumbing is THE BEST. They are responsive, knowledgeable, and professional. We have been exceedingly happy with all of our services.
Thank you, Eric! We're grateful for your kind words and are glad to hear you’re happy with our services. We look forward to serving you again whenever you need us!
Eric and the team from Chinn plumbing were excellent. We have used Chinn plumbing on several occasions. They are always knowledgeable, responsive, and professional. This should definitely be the go-to plumbing company in Atlanta!
HUNTER WENT EXTRA MILES TO A HOME DEPOT TO PURCHASE THE SHOWER HEADS THAT HE RECOMMENDED. WE LIKE THEIR PERFORMANCE VERY MUCH
Hunter was great! He explained options to me and helped to educate me on steps down the line. Great overall experience.
Excellent work!