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Reliable Plumbing Services in Decatur, GA

Trusted Plumbing Experts Serving Homes & Businesses in Decatur, GA

When life in Decatur, GA comes to a halt because of a plumbing issue, you deserve a team that shows up fast, treats your home with respect, and delivers lasting results. That’s what you’ll get with Chen Plumbing, a family-owned and operated company proudly serving the greater Atlanta area since 1998.

From cozy homes near Downtown Decatur to historic properties around Oakhurst and Winnona Park, our licensed plumbers have seen—and fixed—it all. We’re known for dependable service, upfront pricing, and craftsmanship that keeps your plumbing running smoothly long after the job is done.

Whether you’re dealing with a clogged drain, leaking water heater, or sudden burst pipe, we’re only a call away.

Call 678-621-6363 or contact us online today to schedule your plumbing service in Decatur, GA.

Plumbing FAQs for Decatur, GA Homeowners

Plumbing Services Designed for Decatur Homes

We understand the unique plumbing challenges in Decatur—aging pipes, hard water, older sewer systems, and heavy seasonal rainfall that can strain drains and sump pumps. Chen Plumbing provides comprehensive residential and light commercial plumbing solutions to protect your property year-round.

Fast & Reliable Emergency Plumbing in Decatur, GA

Burst pipe at midnight? Overflowing toilet before work? Our 24/7 emergency plumbers are ready to help. We arrive equipped to diagnose and repair the issue on the spot—minimizing damage and downtime.

Common emergencies we handle:

  • Burst or leaking pipes
  • Water heater failure or flooding
  • Overflowing toilets and sewage backups
  • Sudden water pressure loss
  • Leaking fixtures or valves

When plumbing problems can’t wait, Decatur homeowners know they can count on Chen Plumbing for immediate, expert help.

Professional Drain Cleaning & Clog Solutions

Don’t settle for temporary fixes—our team provides thorough drain cleaning that removes grease, debris, and buildup at the source. We handle everything from minor sink clogs to full main line blockages.

Our drain cleaning services include:

  • Sink, shower, and tub drain clearing
  • Main line and toilet backups
  • Preventative maintenance for recurring clogs
  • Hydro jet cleaning for complete debris removal

We’ll help keep your home’s plumbing flowing freely, no matter how stubborn the clog.

Hot Water, Every Time: Water Heater Repair & Replacement

From older tank-style models to high-efficiency upgrades, we specialize in water heater installation, maintenance, and repair in Decatur.

Our water heater experts can:

  • Diagnose leaks, rust, or sediment buildup
  • Replace outdated or inefficient units
  • Install energy-efficient tank models
  • Perform safety valve and thermostat repairs

When your hot water goes cold, our technicians restore comfort fast with honest recommendations and quality craftsmanship.

Endless Efficiency: Tankless Water Heater Installation & Service

Ready to upgrade to endless hot water? A tankless water heater provides instant comfort, improved efficiency, and saves valuable space.

Benefits of going tankless with Chen Plumbing:

  • Continuous hot water on demand
  • Lower energy bills and reduced standby loss
  • Compact, wall-mounted design
  • Extended lifespan and low maintenance

We’ll help you choose and install the right system for your household, so you can enjoy reliable hot water whenever you need it.

Pure Water, Healthy Home: Water Filtration & Softening Systems

Hard water and sediment can shorten the life of your fixtures and appliances. Chen Plumbing installs custom water filtration systems designed for Decatur’s unique water conditions.

Water filtration services we offer:

  • Sediment filters to protect plumbing lines
  • Reverse osmosis (RO) drinking systems
  • Whole-home filtration units
  • Water softeners to prevent mineral buildup

Cleaner, healthier water means better-tasting drinks, longer-lasting fixtures, and peace of mind for your family.

Bathroom, Kitchen & Fixture Upgrades

Modern plumbing can make daily routines smoother and more efficient. We handle everything from small repairs to full fixture installations with care and precision.

Our fixture services include:

  • Faucet and sink replacement
  • Toilet repair and installation
  • Shower and bathtub upgrades
  • Garbage disposal installation

We’ll make your kitchen and bathroom feel like new—without the stress of a full remodel.

Safe & Reliable Gas Line Services

Natural gas is efficient but requires experienced handling. Our licensed plumbers provide gas line installation and repair for appliances and home additions.

Our gas services include:

  • Gas line leak detection and repair
  • New gas line installation for stoves, dryers, or fireplaces
  • Outdoor kitchen and grill hookups
  • Gas pressure testing for safety and compliance

If you ever suspect a gas leak, leave your home immediately and call 911, then contact our team once it’s safe.

Exterior Plumbing Services: Protect What’s Outside Too

Your outdoor plumbing is just as important as what’s inside. Chen Plumbing provides comprehensive exterior plumbing repair and maintenance to keep your property protected year-round.

Our exterior plumbing services include:

  • Hose bibb and spigot repair or replacement
  • Outdoor faucet and irrigation line repair
  • Water line leak detection and repair
  • Exterior pipe insulation and repiping
  • Camera inspections for buried plumbing lines

If you notice water pooling in your yard or a drop in water pressure, we’ll locate the source quickly to prevent costly damage.

Why Decatur Homeowners Trust Our Family-Owned Plumbing Company

At Chen Plumbing, family means everything—and that’s how we treat every customer. For more than 25 years, we’ve built relationships across the greater Atlanta community rooted in trust, transparency, and genuine care. 

Here’s what makes us different:

  • Family-Owned & Operated: We take pride in treating every home like our own and every customer like family.
  • Integrity You Can Count On: Honest pricing, no surprises, and clear communication every step of the way.
  • Local Experience: Decades serving Decatur and surrounding neighborhoods mean we understand local water systems, city codes, and home types.
  • Quality Work, Guaranteed: Every job is backed by our commitment to excellence and long-lasting results.
  • Community Focused: We’re not just working in Decatur—we live, shop, and serve here too.

When you call Chen Plumbing, you’re supporting a local business that cares deeply about its community and customers.

Schedule Your Plumbing Service in Decatur, GA Today

Whether it’s a late-night leak, a failing water heater, or an overdue upgrade, Chen Plumbing is the name Decatur homeowners trust for reliable, family-focused service.

Our licensed plumbers are ready to tackle any plumbing issue with skill, speed, and a smile. Call 678-621-6363 or contact us online to schedule your appointment today and experience the Chen Plumbing difference.

Recent Jobs and Reviews in Decatur, GA

Rated 5.0 out of 5 stars based on 105 customer reviews

Customers say: # Customer Service Excellence Shines in Plumbing Reviews The reviews reflect overwhelmingly positive sentiment toward the plumbing service, with customers consistently expressing high satisfaction. The tone across the collection is distinctly positive, with recurring themes of exceptional customer service, professionalism, and technical expertise. Customers frequently praise the thorough explanations provided during service visits, with many appreciating how technicians patiently answered questions and detailed their work process. The promptness of service, especially during emergencies, stands out as a significant point of satisfaction. Clients repeatedly mention the technicians' friendliness, knowledge, and efficiency, with many expressing they would recommend the service to others or use it again themselves. The reviews highlight appreciation for transparency in pricing and options, cleanliness after job completion, and the peace of mind that comes from quality workmanship. Overall, the sentiment reflects a company that has built a strong reputation for reliability, expertise, and customer-focused service.

Job Locations and Reviews

Customer wanting estimate to install a bidet upon arrival. Customer stated she was getting a new toilet with a built in bidet and wanted us to install it. Informed customer we could install it once it was on site. After checking pressure found it to be 120 psi and the expansion tank had failed. Informed customer we could replace the PRV, whole home shutoff and the expansion tank. Gave customer estimate, customer approved estimate. Installed new shutoff, PRV and expansion tank. Set water pressure to 60 psi. Turned water back on to house to check for leaks, found no leaks. Pressure is now set at 60 and no leaks upon departure
Customer wanting estimate to install a bidet upon arrival. Customer stated she was getting a new toilet with a built in bidet and wanted us to install it. Informed customer we could install it once it was on site. After checking pressure found it to be 120 psi and the expansion tank had failed. Informed customer we could replace the PRV, whole home shutoff and the expansion tank. Gave customer estimate, customer approved estimate. Installed new shutoff, PRV and expansion tank. Set water pressure to 60 psi. Turned water back on to house to check for leaks, found no leaks. Pressure is now set at 60 and no leaks upon departure
Chase B.
Chase B. Checked in
Customer wanting estimate to install a bidet upon arrival. Customer stated she was getting a new toilet with a built in bidet and wanted us to install it. Informed customer we could install it once it was on site. After checking pressure found it to be 120 psi and the expansion tank had failed. Informed customer we could replace the PRV, whole home shutoff and the expansion tank. Gave customer estimate, customer approved estimate. Installed new shutoff, PRV and expansion tank. Set water pressure to 60 psi. Turned water back on to house to check for leaks, found no leaks. Pressure is now set at 60 and no leaks upon departure
Decatur, GA 30033
Jackhammer slab in basement, replace broken section of cast iron pipe, camera rest of line, remove concrete basin sink, jackhammer slab and install sump basin, install catch basin at bottom of stairs, route drain from catch basin to pump basin, run discharge out back of house, cut hole into corrugated downspout and run 1.5” pvc drain into downspout drain. 

Performed work as quoted. Ran water into the basin and tested new system to ensure everything was draining correctly. Poured back the concrete. No further issue at this time. 

Camera’d rest of sewer line after we had removed broken section of pipe. There are two separate bellies in the line, one under the foundation wall, and one out in the yard. We left quote to reroute sewer line across crawlspace and out front of the house in a new location. Sewer line will back up again at some point due to the standing water in the drain.
Jackhammer slab in basement, replace broken section of cast iron pipe, camera rest of line, remove concrete basin sink, jackhammer slab and install sump basin, install catch basin at bottom of stairs, route drain from catch basin to pump basin, run discharge out back of house, cut hole into corrugated downspout and run 1.5” pvc drain into downspout drain. 

Performed work as quoted. Ran water into the basin and tested new system to ensure everything was draining correctly. Poured back the concrete. No further issue at this time. 

Camera’d rest of sewer line after we had removed broken section of pipe. There are two separate bellies in the line, one under the foundation wall, and one out in the yard. We left quote to reroute sewer line across crawlspace and out front of the house in a new location. Sewer line will back up again at some point due to the standing water in the drain.
Dawson F.
Dawson F. Checked in
Jackhammer slab in basement, replace broken section of cast iron pipe, camera rest of line, remove concrete basin sink, jackhammer slab and install sump basin, install catch basin at bottom of stairs, route drain from catch basin to pump basin, run discharge out back of house, cut hole into corrugated downspout and run 1.5” pvc drain into downspout drain. Performed work as quoted. Ran water into the basin and tested new system to ensure everything was draining correctly. Poured back the concrete. No further issue at this time. Camera’d rest of sewer line after we had removed broken section of pipe. There are two separate bellies in the line, one under the foundation wall, and one out in the yard. We left quote to reroute sewer line across crawlspace and out front of the house in a new location. Sewer line will back up again at some point due to the standing water in the drain.
Decatur, GA 30030
Arrived and performed annual inspection of customer plumbing system. Made a note for a failed thermal expansion tank, improper t&p, dripping t&p, leaking lavatory faucet, missing hose bib shutoff, and missing handle on kitchen service valve. Augured clogged toilet as a courtesy.
Arrived and performed annual inspection of customer plumbing system. Made a note for a failed thermal expansion tank, improper t&p, dripping t&p, leaking lavatory faucet, missing hose bib shutoff, and missing handle on kitchen service valve. Augured clogged toilet as a courtesy.
Cody B.
Cody B. Checked in
Arrived and performed annual inspection of customer plumbing system. Made a note for a failed thermal expansion tank, improper t&p, dripping t&p, leaking lavatory faucet, missing hose bib shutoff, and missing handle on kitchen service valve. Augured clogged toilet as a courtesy.
Decatur, GA 30033
Tub/Shower Repair: CONVERT FROM Three/two handle to single handle shower using MOEN CHATEAU : Replace an existing two- or three-handle tub/shower valve with a new single-handle valve. This service includes removal of the old valve, modification of supply lines as needed, and installation of the new valve and trim kit. Access may be made through an existing access panel or directly through the wall. The new installation will be properly sealed, supported, and pressure-tested to ensure reliable operation and a clean finish.
Minor Toilet Tank Rebuild: Replace key components inside the toilet tank, including the fill valve, flapper, and supply line. The tank lever will also be replaced if necessary. After installation, the technician will test for leaks at the supply connection, tank, and toilet base. Diagnostics will be performed to ensure proper tank fill levels, flush performance, and overall function of the toilet



Performed work mentioned above all work has been thoroughly tested an
Tub/Shower Repair: CONVERT FROM Three/two handle to single handle shower using MOEN CHATEAU : Replace an existing two- or three-handle tub/shower valve with a new single-handle valve. This service includes removal of the old valve, modification of supply lines as needed, and installation of the new valve and trim kit. Access may be made through an existing access panel or directly through the wall. The new installation will be properly sealed, supported, and pressure-tested to ensure reliable operation and a clean finish.
Minor Toilet Tank Rebuild: Replace key components inside the toilet tank, including the fill valve, flapper, and supply line. The tank lever will also be replaced if necessary. After installation, the technician will test for leaks at the supply connection, tank, and toilet base. Diagnostics will be performed to ensure proper tank fill levels, flush performance, and overall function of the toilet



Performed work mentioned above all work has been thoroughly tested an
Braulio C.
Braulio C. Checked in
Tub/Shower Repair: CONVERT FROM Three/two handle to single handle shower using MOEN CHATEAU : Replace an existing two- or three-handle tub/shower valve with a new single-handle valve. This service includes removal of the old valve, modification of supply lines as needed, and installation of the new valve and trim kit. Access may be made through an existing access panel or directly through the wall. The new installation will be properly sealed, supported, and pressure-tested to ensure reliable operation and a clean finish. Minor Toilet Tank Rebuild: Replace key components inside the toilet tank, including the fill valve, flapper, and supply line. The tank lever will also be replaced if necessary. After installation, the technician will test for leaks at the supply connection, tank, and toilet base. Diagnostics will be performed to ensure proper tank fill levels, flush performance, and overall function of the toilet Performed work mentioned above all work has been thoroughly tested an
Decatur, GA 30030
Customer stated that water heater was leaking and not producing any hot water. Stated to customer that water heater will need to replaced. Tested pressure to home at rear hose bib and found pressure above 80 psi. Rear hose bib may be before Prv. Still recommend replacing Prv given age and corrosion on it. Will send estimates for plumbing repairs needed.
Customer stated that water heater was leaking and not producing any hot water. Stated to customer that water heater will need to replaced. Tested pressure to home at rear hose bib and found pressure above 80 psi. Rear hose bib may be before Prv. Still recommend replacing Prv given age and corrosion on it. Will send estimates for plumbing repairs needed.
Simeon R.
Simeon R. Checked in
Customer stated that water heater was leaking and not producing any hot water. Stated to customer that water heater will need to replaced. Tested pressure to home at rear hose bib and found pressure above 80 psi. Rear hose bib may be before Prv. Still recommend replacing Prv given age and corrosion on it. Will send estimates for plumbing repairs needed.
Decatur, GA 30033
Water heater making noise upon arrival. Customer stated the water heater was old and made noise so she wanted to replace it. Gave customer estimate, customer approved estimate. Installed new 40 gal gas Rheem water heater, new expansion tank mounted up, new shutoff valve, new pan. Turned water back on to check for leaks, found no leaks. Fired up water heater. Water heater is fired up and no leaks upon departure
Water heater making noise upon arrival. Customer stated the water heater was old and made noise so she wanted to replace it. Gave customer estimate, customer approved estimate. Installed new 40 gal gas Rheem water heater, new expansion tank mounted up, new shutoff valve, new pan. Turned water back on to check for leaks, found no leaks. Fired up water heater. Water heater is fired up and no leaks upon departure
Chase B.
Chase B. Checked in
Water heater making noise upon arrival. Customer stated the water heater was old and made noise so she wanted to replace it. Gave customer estimate, customer approved estimate. Installed new 40 gal gas Rheem water heater, new expansion tank mounted up, new shutoff valve, new pan. Turned water back on to check for leaks, found no leaks. Fired up water heater. Water heater is fired up and no leaks upon departure
Decatur, GA 30033
Left quote to install new shower valve, also rebuild toilet, customer wants next week Monday
Left quote to install new shower valve, also rebuild toilet, customer wants next week Monday
Braulio C.
Braulio C. Checked in
Left quote to install new shower valve, also rebuild toilet, customer wants next week Monday
Decatur, GA 30030
Customer concern was standing water and crawlspace right under PRV valve after doing the thorough investigation. We found PRV and main waterline where it’s connected to to be not leaking source of water has not been found yet. However, waterline is not leaking at this time. Inform customer to keep an eye out to prevent any major water damage.
Customer concern was standing water and crawlspace right under PRV valve after doing the thorough investigation. We found PRV and main waterline where it’s connected to to be not leaking source of water has not been found yet. However, waterline is not leaking at this time. Inform customer to keep an eye out to prevent any major water damage.
Braulio C.
Braulio C. Checked in
Customer concern was standing water and crawlspace right under PRV valve after doing the thorough investigation. We found PRV and main waterline where it’s connected to to be not leaking source of water has not been found yet. However, waterline is not leaking at this time. Inform customer to keep an eye out to prevent any major water damage.
Decatur, GA 30033
Cody A.
Cody A. Checked in
Quote for water heater replacement
Decatur, GA 30033
Review
The plumbers who responded to my service call were awesome. They allowed me to ask several questions about the parts and overall process and then gave me additional recommendations on how to address other issues around my home. They were extremely professional and I’d absolutely recommend their services to a friend. Great job!
AC - Decatur, GA 30033
Expansion tank had rusted through and was leaking. Expansion tank failed due to how the builder connected the recirc pump. Hot water is getting pumped into the expansion tank and causing the rubber bladder to fail quicker than normal. Recommended having the recirc line repipe through the drain port whenever the tank gets replaced. Replaced expansion tank and set to 50 psi. No further issue at this time. We flushed the water heater at no charge since we had to drain the water heater partially anyway.
Expansion tank had rusted through and was leaking. Expansion tank failed due to how the builder connected the recirc pump. Hot water is getting pumped into the expansion tank and causing the rubber bladder to fail quicker than normal. Recommended having the recirc line repipe through the drain port whenever the tank gets replaced. Replaced expansion tank and set to 50 psi. No further issue at this time. We flushed the water heater at no charge since we had to drain the water heater partially anyway.
Dawson F.
Dawson F. Checked in
Expansion tank had rusted through and was leaking. Expansion tank failed due to how the builder connected the recirc pump. Hot water is getting pumped into the expansion tank and causing the rubber bladder to fail quicker than normal. Recommended having the recirc line repipe through the drain port whenever the tank gets replaced. Replaced expansion tank and set to 50 psi. No further issue at this time. We flushed the water heater at no charge since we had to drain the water heater partially anyway.
Decatur, GA 30033
Review
Marion D. Kelly - Decatur, GA 30032
Response from Chen Plumbing:

We’re grateful for the 5 stars — thank you. Your support truly encourages our team. It’s an honor to be trusted with your home, and we’re always here whenever you need us.

Left quote for water heater replacement as well as PRV replacement
Left quote for water heater replacement as well as PRV replacement
Braulio C.
Braulio C. Checked in
Left quote for water heater replacement as well as PRV replacement
Decatur, GA 30032
Customer stated that water heater is not producing hot water like it used to and wanted quotes for water heater options. Will send estimate for tank and tankless heater.
Customer stated that water heater is not producing hot water like it used to and wanted quotes for water heater options. Will send estimate for tank and tankless heater.
Simeon R.
Simeon R. Checked in
Customer stated that water heater is not producing hot water like it used to and wanted quotes for water heater options. Will send estimate for tank and tankless heater.
Decatur, GA 30030
Quoted kitchen and washing machine pipe replacement
Quoted kitchen and washing machine pipe replacement
Tim C.
Tim C. Checked in
Quoted kitchen and washing machine pipe replacement
Decatur, GA 30033
Returned and installed a new garbage disposal in the newly installed sink. Tested all work to ensure proper function and no leaks. None were found.
Returned and installed a new garbage disposal in the newly installed sink. Tested all work to ensure proper function and no leaks. None were found.
Cody B.
Cody B. Checked in
Returned and installed a new garbage disposal in the newly installed sink. Tested all work to ensure proper function and no leaks. None were found.
Decatur, GA 30032
Replace service valve and fill valve. Adjust flapper.

Customer stated that toilet was running. Found that toilet service valve wasn’t working and that fill valve has gone bad. Went ahead and replaced service valve and fill valve. Tested and no leaks were present at this time. Toilet now works as it should and didn’t notice it running. Cleaned up work area.
Replace service valve and fill valve. Adjust flapper.

Customer stated that toilet was running. Found that toilet service valve wasn’t working and that fill valve has gone bad. Went ahead and replaced service valve and fill valve. Tested and no leaks were present at this time. Toilet now works as it should and didn’t notice it running. Cleaned up work area.
Simeon R.
Simeon R. Checked in
Replace service valve and fill valve. Adjust flapper. Customer stated that toilet was running. Found that toilet service valve wasn’t working and that fill valve has gone bad. Went ahead and replaced service valve and fill valve. Tested and no leaks were present at this time. Toilet now works as it should and didn’t notice it running. Cleaned up work area.
Decatur, GA 30035
Toilet running constantly upon arrival. Customer stated the toilet runs throughout the night. After looking noticed toilet cleaner that customer put in had a rubber line hanging from it that had got underneath the flush tower seal not allowing the toilet to seal inside the tank. After removing that rubber line toilet no longer ran. Checked at meter for an additional leaks and meter was showing no leak. Informed customer due to the age of the toilet and his mom not being able to move as good I would recommend getting a higher toilet. Gave customer estimate, customer declined
Toilet running constantly upon arrival. Customer stated the toilet runs throughout the night. After looking noticed toilet cleaner that customer put in had a rubber line hanging from it that had got underneath the flush tower seal not allowing the toilet to seal inside the tank. After removing that rubber line toilet no longer ran. Checked at meter for an additional leaks and meter was showing no leak. Informed customer due to the age of the toilet and his mom not being able to move as good I would recommend getting a higher toilet. Gave customer estimate, customer declined
Chase B.
Chase B. Checked in
Toilet running constantly upon arrival. Customer stated the toilet runs throughout the night. After looking noticed toilet cleaner that customer put in had a rubber line hanging from it that had got underneath the flush tower seal not allowing the toilet to seal inside the tank. After removing that rubber line toilet no longer ran. Checked at meter for an additional leaks and meter was showing no leak. Informed customer due to the age of the toilet and his mom not being able to move as good I would recommend getting a higher toilet. Gave customer estimate, customer declined
Decatur, GA 30032
Decatur, GA - Customer had a small ring of discolored water around the tub shoe of basement tub. Customer had concerns that the tub had maybe backed up. Pulled the hair strainer and found a sticky residue that was discolored from water sitting around the tub shoe. Informed customer that the tub shoe likely just needs to be cleaned and that there is no imminent signs of a blockage at this time. Tub drained normally.
Cody B.
Cody B. Checked in
Customer had a small ring of discolored water around the tub shoe of basement tub. Customer had concerns that the tub had maybe backed up. Pulled the hair strainer and found a sticky residue that was discolored from water sitting around the tub shoe. Informed customer that the tub shoe likely just needs to be cleaned and that there is no imminent signs of a blockage at this time. Tub drained normally.
Decatur, GA 30030
Replaced disposal , replumb with two p trap , snake and camera the drain ,
Replaced disposal , replumb with two p trap , snake and camera the drain ,
Tim C.
Tim C. Checked in
Replaced disposal , replumb with two p trap , snake and camera the drain ,
Decatur, GA 30030
Replaced cast iron pipe in crawl space  for washing machine and kitchen  today , included drywall open installed new washing machine box , new line up thru cabinet to kitchen sink with a new p trap and AAV , explained and signed membership with Mr. Walker today , thank you
Replaced cast iron pipe in crawl space  for washing machine and kitchen  today , included drywall open installed new washing machine box , new line up thru cabinet to kitchen sink with a new p trap and AAV , explained and signed membership with Mr. Walker today , thank you
Tim C.
Tim C. Checked in
Replaced cast iron pipe in crawl space for washing machine and kitchen today , included drywall open installed new washing machine box , new line up thru cabinet to kitchen sink with a new p trap and AAV , explained and signed membership with Mr. Walker today , thank you
Decatur, GA 30033
Remove old PRV and straight pipe.

Customer stated that there was a leak in the basement and also that toilet in basement was running and shower upstairs was dripping and dishwasher wasn’t draining properly. Customer started to show me something inside dishwasher and stated to customer that that is an appliance company. Gave customer quotes for plumbing repairs needed and for just today customer accepted to fix leak. Went ahead and made repair and tested. No leaks were present at this time. Cleaned up work area.
Remove old PRV and straight pipe.

Customer stated that there was a leak in the basement and also that toilet in basement was running and shower upstairs was dripping and dishwasher wasn’t draining properly. Customer started to show me something inside dishwasher and stated to customer that that is an appliance company. Gave customer quotes for plumbing repairs needed and for just today customer accepted to fix leak. Went ahead and made repair and tested. No leaks were present at this time. Cleaned up work area.
Simeon R.
Simeon R. Checked in
Remove old PRV and straight pipe. Customer stated that there was a leak in the basement and also that toilet in basement was running and shower upstairs was dripping and dishwasher wasn’t draining properly. Customer started to show me something inside dishwasher and stated to customer that that is an appliance company. Gave customer quotes for plumbing repairs needed and for just today customer accepted to fix leak. Went ahead and made repair and tested. No leaks were present at this time. Cleaned up work area.
Decatur, GA 30033
Camera inspection from clean out , found no issues on 4” pvc line , only issue found is after 6” clean out , pipe separation at one area
Camera inspection from clean out , found no issues on 4” pvc line , only issue found is after 6” clean out , pipe separation at one area
Tim C.
Tim C. Checked in
Camera inspection from clean out , found no issues on 4” pvc line , only issue found is after 6” clean out , pipe separation at one area
Decatur, GA 30030
Review
Technician Shane resolved a leak in our crawlspace with efficiency and care, replacing problematic pipes and cleaning up afterwards. He answered every question honestly and thoroughly and he was a pleasure throughout. As usual, Chen Plumbing provides 5 star service at a fair price.
Jason - Decatur, GA 30033
For this job, the customer had a piece of zinc tubular going into a lead pipe, following that it went into a cast-iron pipe. The customer has tubular for their waste and overflow for their tub rather than PVC so therefore I had recommended for us to cut the cast-iron pipe at the bottom so I wasn’t cutting lead and added a new band at the bottom connected to 2 inch PVC reduced down to inch and a half and then install a trap adapter with a tubular extension piece at the top made sure everything was tight before running water. There are no leaks on the glue fittings and or tubular fittings. I do recommend a full cast-iron re-pipe up to the sewer line to ensure that it is proper flow, but more importantly, all brand new with that in mind I had recommended an estimate for him. We would have to dig in the crawlspace and re-pipe the drains under there and dig outside to find the sewer line.
For this job, the customer had a piece of zinc tubular going into a lead pipe, following that it went into a cast-iron pipe. The customer has tubular for their waste and overflow for their tub rather than PVC so therefore I had recommended for us to cut the cast-iron pipe at the bottom so I wasn’t cutting lead and added a new band at the bottom connected to 2 inch PVC reduced down to inch and a half and then install a trap adapter with a tubular extension piece at the top made sure everything was tight before running water. There are no leaks on the glue fittings and or tubular fittings. I do recommend a full cast-iron re-pipe up to the sewer line to ensure that it is proper flow, but more importantly, all brand new with that in mind I had recommended an estimate for him. We would have to dig in the crawlspace and re-pipe the drains under there and dig outside to find the sewer line.
Shane S.
Shane S. Checked in
For this job, the customer had a piece of zinc tubular going into a lead pipe, following that it went into a cast-iron pipe. The customer has tubular for their waste and overflow for their tub rather than PVC so therefore I had recommended for us to cut the cast-iron pipe at the bottom so I wasn’t cutting lead and added a new band at the bottom connected to 2 inch PVC reduced down to inch and a half and then install a trap adapter with a tubular extension piece at the top made sure everything was tight before running water. There are no leaks on the glue fittings and or tubular fittings. I do recommend a full cast-iron re-pipe up to the sewer line to ensure that it is proper flow, but more importantly, all brand new with that in mind I had recommended an estimate for him. We would have to dig in the crawlspace and re-pipe the drains under there and dig outside to find the sewer line.
Decatur, GA 30033
Client called us out today due to their kitchen faucet coming completely loose and just kinda hanging there. I had not seen this before, but the mounting mechanism completely came out of inside the faucet. I tried to put it back in but could not. We checked water pressure and it was just over 80 psi which is higher than the safe range of 50-79 psi. 
We replaced the failed water pressure reducing valve on 3/4” cpvc pipe with new reliable ball valve as well for customers use in future. Added supports to the pipe as well. In the kitchen we installed the new delta kitchen faucet that customer supplied with soap dispenser. Turned water on and tested, no leaks. 

Home water pressure is now good at 50 psi. 

1 yr labor warranty on today’s work.
Client called us out today due to their kitchen faucet coming completely loose and just kinda hanging there. I had not seen this before, but the mounting mechanism completely came out of inside the faucet. I tried to put it back in but could not. We checked water pressure and it was just over 80 psi which is higher than the safe range of 50-79 psi. 
We replaced the failed water pressure reducing valve on 3/4” cpvc pipe with new reliable ball valve as well for customers use in future. Added supports to the pipe as well. In the kitchen we installed the new delta kitchen faucet that customer supplied with soap dispenser. Turned water on and tested, no leaks. 

Home water pressure is now good at 50 psi. 

1 yr labor warranty on today’s work.
Brylen W.
Brylen W. Checked in
Client called us out today due to their kitchen faucet coming completely loose and just kinda hanging there. I had not seen this before, but the mounting mechanism completely came out of inside the faucet. I tried to put it back in but could not. We checked water pressure and it was just over 80 psi which is higher than the safe range of 50-79 psi. We replaced the failed water pressure reducing valve on 3/4” cpvc pipe with new reliable ball valve as well for customers use in future. Added supports to the pipe as well. In the kitchen we installed the new delta kitchen faucet that customer supplied with soap dispenser. Turned water on and tested, no leaks. Home water pressure is now good at 50 psi. 1 yr labor warranty on today’s work.
Decatur, GA 30030
This customer did tankless flush on their water heater. They had gotten it done last year and they wanted to get it done again so therefore, I had to get a nice new clean white bucket so we wouldn’t put nasty dirty water in the tankless use the haymaker tankless water heater decal turned off the power to the tankless along with the gas and the recirculation line flushed out the tankless to ensure that everything is being cleaned properly once completed, opened up the TMP to run the hot water to make sure that there are no leaks no leaks after closing up the valves. The customer is all set to use their hot water.
This customer did tankless flush on their water heater. They had gotten it done last year and they wanted to get it done again so therefore, I had to get a nice new clean white bucket so we wouldn’t put nasty dirty water in the tankless use the haymaker tankless water heater decal turned off the power to the tankless along with the gas and the recirculation line flushed out the tankless to ensure that everything is being cleaned properly once completed, opened up the TMP to run the hot water to make sure that there are no leaks no leaks after closing up the valves. The customer is all set to use their hot water.
Shane S.
Shane S. Checked in
This customer did tankless flush on their water heater. They had gotten it done last year and they wanted to get it done again so therefore, I had to get a nice new clean white bucket so we wouldn’t put nasty dirty water in the tankless use the haymaker tankless water heater decal turned off the power to the tankless along with the gas and the recirculation line flushed out the tankless to ensure that everything is being cleaned properly once completed, opened up the TMP to run the hot water to make sure that there are no leaks no leaks after closing up the valves. The customer is all set to use their hot water.
Decatur, GA 30030
Customer had drain clog caused by heavy disposal usage. Due to age and process of work needed. Suggested to replace disposal. After replacement, which cleared drain, checked for proper drainage, leaks, and proper function.
Customer had drain clog caused by heavy disposal usage. Due to age and process of work needed. Suggested to replace disposal. After replacement, which cleared drain, checked for proper drainage, leaks, and proper function.
Cody A.
Cody A. Checked in
Customer had drain clog caused by heavy disposal usage. Due to age and process of work needed. Suggested to replace disposal. After replacement, which cleared drain, checked for proper drainage, leaks, and proper function.
Decatur, GA 30030
Review
Honest, competent, and easy to work with. Cody clearly showed me the plumbing shortcomings as they were identified, explained options without pressure, and collaborated with me on a realistic timeline. Both Cody and David were patient with my questions about the process and accommodated my request to preserve as much of a nearby tree’s root system as possible.
A - Decatur, GA 30032
Review
Braulio did a fantastic job in diagnosing and repairing a complex drain problem. He and David took the time to ensure that all bases were covered and communicated progress very clearly along the way. All communications with the office for scheduling were excellent. My highest recommendation!
Bob - Decatur, GA 30030
Review
Fast response, great communication and excellent work
Sandee Jarnac - Decatur, GA 30033
Response from Chen Plumbing:

Thank you, Sandee! We appreciate your kind words about our fast response and communication. We're glad you were satisfied with our work!

Review
Brylen did an excellent job of searching out and resolving my plumbing issues today, along with communicating and keeping me informed of his progress. I will be using Chen's services in the future if any plumbing problems arise.
Sandee J. - Decatur, GA 30033
Review
Judy Martinez - Decatur, GA 30033
Response from Chen Plumbing:

Thank you, Judy, for taking the time to leave a review. We appreciate your support!

Review
Compliments to Chen Plumbing for sending Cody out to my home to replace the water heater. Cody was on time for the first visit to evaluate and provide an estimate. He thoroughly explained the work needed and the costs. The next day he returned, again at the time we agreed, with his associate, Christian, and they efficiently completed the replacement. Cody reviewed the work that was completed, including photos, and left the house clean and removed all the old parts and equipment. They were respectful at all times, and it was a pleasure to have them in my home. Thank you!
Judy - Decatur, GA 30033
Review
Tim Chen Plumbing is professional and reliable. They offer excellent service with top notch know-how of how to complete the jobs correctly the first time! Everything was explained and shown to me before work commenced and then again once it was complete. I thoroughly trust Tim Chen Plumbing for all of my house hold plumbing needs.
Cris - Decatur, GA 30033
Review
Water Heater Replacement
Wp Mountain - Decatur, GA 30033
Response from Chen Plumbing:

We are glad we could help with the water heater! Thank you for choosing us and taking the time to leave a review, Wp Mountain. If you need anything else down the road, we are here for you.

Review
Shawn, plumber/technician, was thorough, explained everything and when installed new water heater, again explained process.
Pat - Decatur, GA 30033
Review
Totally professional I would rate them A1 for their knowledge in their communication on what was about to happen and what would be created at the end of their project
Dave Trahan - Decatur, GA 30035
Response from Chen Plumbing:

Thank you for the great review, Dave. We are really glad our team kept you informed and delivered results you could feel confident about. We truly appreciate your feedback and support.

Review
G
John - Decatur, GA 30033
Review
Prompt service, great communication. quality workmanship.
Steven Braxton - Decatur, GA 30030
Response from Chen Plumbing:

Thank you, Steven! We appreciate your kind words about our prompt service and quality workmanship. Your feedback means a lot to us!

Review
Excellent Service!!
James - Decatur, GA 30034
Review
Service by Shane was excellent, professional and prompt however the company is pricey. I was charged $176 for a simple fix on my garbage disposal that should have been less than $100. Next time I will use YouTube to figure it out.
Galen - Decatur, GA 30034
Review
Very Knowledgeable
Houston - Decatur, GA 30030
Review
i called on a saturday morning and was able to get an appt for 3 pm. Shawn was wonderful. he had a big job and he stayed late to make sure we had water into the house. Chen plumbing from support staff to Plumbers kept us informed on when they would show up. they a Class Act
Keith - Decatur, GA 30033
Review
Shane’s service was very good. He was very thorough with both his explanation and work performed.
Susan - Decatur, GA 30033
Review
Main water line break was repaired quickly. Shawn was prompt, professional, and personable. Assessed scope of work, performed repair, and completed the work with review of all outside and indoor fixtures. Excavation area required a shrub to be replanted and the site was left tidy. We will definitely use Chen Plumbing again for future improvements and home maintenance.
Karen Bialy - Decatur, GA 30033
Response from Chen Plumbing:

Thank you for sharing your experience, Karen. We are glad Shawn handled everything promptly and made sure the repair and cleanup were done the right way. We truly appreciate your trust and look forward to helping again whenever you need us.

Review
Working with Shawn on our fresh water line repair was a pleasant experience. He’s prompt, professional, and left the site in great condition. Completed the service with a performance check on all outside and indoor fixtures. Will definitely work with Chen Plumbing for future improvements and maintenance.
Karen - Decatur, GA 30033
Review
Kimberly Raley-Kimes - Decatur, GA 30030
Response from Chen Plumbing:

Thank you, Kimberly, for taking the time to leave a review. We appreciate your support!

Review
We wanted to have our fireplace fixed for the holidays. We called Chen plumbing. The guys came out and looked over the fireplace, gas line and the crawlspace. Chase went over what they found and explained our options. The guys did the work requested and Chase went over their work, showing me the results. They were great! Chase was friendly, professional and answered all my questions.
Kent - Decatur, GA 30030
Review
Cody A and Chase did an excellent job. They explained everything completely and did a good job educating.
Barrie - Decatur, GA 30033
Review
Very communicative and quick turnaround too
katie bell - Decatur, GA 30033
Response from Chen Plumbing:

Thank you for the great review, Katie. We are glad our team was able to keep things clear and get the job done quickly. We are always here whenever you need us.

Review
Fantastic job of diagnosing a difficult problem and very responsive, excellent communication, and professional work all around.
Bob - Decatur, GA 30030
Review
Fantastic work - very pleased.
Mary - Decatur, GA 30030
Review
Extremely thorough, excellent customer service, explained installation from start to finish with refreshing wisdom and clarity which I truly appreciate.
Gina - Decatur, GA 30034
Review
Alida Lambert - Decatur, GA 30032
Response from Chen Plumbing:

Thank you Alida. We appreciate it and look forward to working with you next time!

Review
Fast, fair and transparent pricing, great customer service from scheduling and technician, didn’t try to upsell me. Great plumbing service! Will definitely hire again.
Alida - Decatur, GA 30032
Review
Norman Toland - Decatur, GA 30032
Response from Chen Plumbing:

Thank you for the 5 star review Norman! We're glad we were able to replace your water heater!

Review
Very communicative company, reliable, and honest. No complaints!
Melissa - Decatur, GA 30030
Review
Eric was quick and friendly and best of all, he left me with a working oven. Thanks for getting my old gas line updated!
Laynea - Decatur, GA 30030
Review
Chen Plumbing came out within 24 hours of my request and replaced a water heater for us. They were efficient and professional. They even tightened a loose faucet on our kitchen sink while they were testing the water temp. I will gladly use them again.
Eric - Decatur, GA 30030
Review
I have no problems. You fixed everything in a timely matter. And I’m a satisfied customer of Chen plumbing
Amon - Decatur, GA 30032
Review
Foster Dawson did an excellent job repairing a sink plumbing line. His communication was great. The pricing is a little bit On the expensive side, but it is worth it to get the job done quickly and correctly with great communication.
Muffy Blue - Decatur, GA 30033
Response from Chen Plumbing:

Glad to hear Dawson took good care of you. He always makes sure the job’s done right and keeps customers informed. We appreciate you recognizing the quality in his work!

Review
Dawson was excellent, respectful, clean, on time and a complete gentleman!!!!
Sonia Fitzgerald - Decatur, GA 30034
Response from Chen Plumbing:

Thank you for taking the time to leave this review Sonia. We’re so glad Dawson took good care of you and made the experience a pleasant one.

Review
Charles Walker - Decatur, GA 30033
Response from Chen Plumbing:

Thank you for the review Charles. We’re glad you had a good experience with our team.

Review
Replaced Cleanout
Katherine Dillard - Decatur, GA 30032
Response from Chen Plumbing:

We appreciate your review, Katherine, and are pleased we could assist.