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Reliable Plumbing Services in Decatur, GA

Trusted Plumbing Experts Serving Homes & Businesses in Decatur, GA

When life in Decatur, GA comes to a halt because of a plumbing issue, you deserve a team that shows up fast, treats your home with respect, and delivers lasting results. That’s what you’ll get with Chen Plumbing, a family-owned and operated company proudly serving the greater Atlanta area since 1998.

From cozy homes near Downtown Decatur to historic properties around Oakhurst and Winnona Park, our licensed plumbers have seen—and fixed—it all. We’re known for dependable service, upfront pricing, and craftsmanship that keeps your plumbing running smoothly long after the job is done.

Whether you’re dealing with a clogged drain, leaking water heater, or sudden burst pipe, we’re only a call away.

Call 678-621-6363 or contact us online today to schedule your plumbing service in Decatur, GA.

Plumbing FAQs for Decatur, GA Homeowners

Plumbing Services Designed for Decatur Homes

We understand the unique plumbing challenges in Decatur—aging pipes, hard water, older sewer systems, and heavy seasonal rainfall that can strain drains and sump pumps. Chen Plumbing provides comprehensive residential and light commercial plumbing solutions to protect your property year-round.

Fast & Reliable Emergency Plumbing in Decatur, GA

Burst pipe at midnight? Overflowing toilet before work? Our 24/7 emergency plumbers are ready to help. We arrive equipped to diagnose and repair the issue on the spot—minimizing damage and downtime.

Common emergencies we handle:

  • Burst or leaking pipes
  • Water heater failure or flooding
  • Overflowing toilets and sewage backups
  • Sudden water pressure loss
  • Leaking fixtures or valves

When plumbing problems can’t wait, Decatur homeowners know they can count on Chen Plumbing for immediate, expert help.

Professional Drain Cleaning & Clog Solutions

Don’t settle for temporary fixes—our team provides thorough drain cleaning that removes grease, debris, and buildup at the source. We handle everything from minor sink clogs to full main line blockages.

Our drain cleaning services include:

  • Sink, shower, and tub drain clearing
  • Main line and toilet backups
  • Preventative maintenance for recurring clogs
  • Hydro jet cleaning for complete debris removal

We’ll help keep your home’s plumbing flowing freely, no matter how stubborn the clog.

Hot Water, Every Time: Water Heater Repair & Replacement

From older tank-style models to high-efficiency upgrades, we specialize in water heater installation, maintenance, and repair in Decatur.

Our water heater experts can:

  • Diagnose leaks, rust, or sediment buildup
  • Replace outdated or inefficient units
  • Install energy-efficient tank models
  • Perform safety valve and thermostat repairs

When your hot water goes cold, our technicians restore comfort fast with honest recommendations and quality craftsmanship.

Endless Efficiency: Tankless Water Heater Installation & Service

Ready to upgrade to endless hot water? A tankless water heater provides instant comfort, improved efficiency, and saves valuable space.

Benefits of going tankless with Chen Plumbing:

  • Continuous hot water on demand
  • Lower energy bills and reduced standby loss
  • Compact, wall-mounted design
  • Extended lifespan and low maintenance

We’ll help you choose and install the right system for your household, so you can enjoy reliable hot water whenever you need it.

Pure Water, Healthy Home: Water Filtration & Softening Systems

Hard water and sediment can shorten the life of your fixtures and appliances. Chen Plumbing installs custom water filtration systems designed for Decatur’s unique water conditions.

Water filtration services we offer:

  • Sediment filters to protect plumbing lines
  • Reverse osmosis (RO) drinking systems
  • Whole-home filtration units
  • Water softeners to prevent mineral buildup

Cleaner, healthier water means better-tasting drinks, longer-lasting fixtures, and peace of mind for your family.

Bathroom, Kitchen & Fixture Upgrades

Modern plumbing can make daily routines smoother and more efficient. We handle everything from small repairs to full fixture installations with care and precision.

Our fixture services include:

  • Faucet and sink replacement
  • Toilet repair and installation
  • Shower and bathtub upgrades
  • Garbage disposal installation

We’ll make your kitchen and bathroom feel like new—without the stress of a full remodel.

Safe & Reliable Gas Line Services

Natural gas is efficient but requires experienced handling. Our licensed plumbers provide gas line installation and repair for appliances and home additions.

Our gas services include:

  • Gas line leak detection and repair
  • New gas line installation for stoves, dryers, or fireplaces
  • Outdoor kitchen and grill hookups
  • Gas pressure testing for safety and compliance

If you ever suspect a gas leak, leave your home immediately and call 911, then contact our team once it’s safe.

Exterior Plumbing Services: Protect What’s Outside Too

Your outdoor plumbing is just as important as what’s inside. Chen Plumbing provides comprehensive exterior plumbing repair and maintenance to keep your property protected year-round.

Our exterior plumbing services include:

  • Hose bibb and spigot repair or replacement
  • Outdoor faucet and irrigation line repair
  • Water line leak detection and repair
  • Exterior pipe insulation and repiping
  • Camera inspections for buried plumbing lines

If you notice water pooling in your yard or a drop in water pressure, we’ll locate the source quickly to prevent costly damage.

Why Decatur Homeowners Trust Our Family-Owned Plumbing Company

At Chen Plumbing, family means everything—and that’s how we treat every customer. For more than 25 years, we’ve built relationships across the greater Atlanta community rooted in trust, transparency, and genuine care. 

Here’s what makes us different:

  • Family-Owned & Operated: We take pride in treating every home like our own and every customer like family.
  • Integrity You Can Count On: Honest pricing, no surprises, and clear communication every step of the way.
  • Local Experience: Decades serving Decatur and surrounding neighborhoods mean we understand local water systems, city codes, and home types.
  • Quality Work, Guaranteed: Every job is backed by our commitment to excellence and long-lasting results.
  • Community Focused: We’re not just working in Decatur—we live, shop, and serve here too.

When you call Chen Plumbing, you’re supporting a local business that cares deeply about its community and customers.

Schedule Your Plumbing Service in Decatur, GA Today

Whether it’s a late-night leak, a failing water heater, or an overdue upgrade, Chen Plumbing is the name Decatur homeowners trust for reliable, family-focused service.

Our licensed plumbers are ready to tackle any plumbing issue with skill, speed, and a smile. Call 678-621-6363 or contact us online to schedule your appointment today and experience the Chen Plumbing difference.

Recent Jobs and Reviews in Decatur, GA

Rated 5.0 out of 5 stars based on 115 customer reviews

Customers say: # Review Sentiment Analysis The reviews reflect an overwhelmingly positive sentiment toward the plumbing services provided. Customers consistently express high satisfaction with the technicians' professionalism, knowledge, and efficiency. The reviews highlight recurring themes of excellent communication, with technicians taking time to thoroughly explain problems and potential solutions to customers. Promptness and quick response times, especially in emergency situations, are frequently praised. Customers appreciate the technicians' diagnostic skills and ability to identify issues accurately, sometimes even discovering problems the customers weren't aware of. The overall tone is decidedly positive, with many reviews indicating repeat business and long-term trust in the service. Technical competence combined with courteous customer service appears to be a hallmark of the experience, with many customers specifically noting how well technicians explained complex issues in understandable terms. The reviews convey a strong sense of reliability and quality workmanship that customers clearly value.

Job Locations and Reviews

Shower constantly dripping upon arrival. Customer stated her husband installed a new shower cartridge but it was still dripping so they bought another shower cartridge and want us to install it. Informed customer there was no warranty on the customer supplied part. Gave customer estimate, customer approved estimate. After pulling out old cartridge rubber seal cut in multiple spots. Installed new customer supplied Moen 1222 cartridge and turned water back on. Sat and watched spout for 10 minutes and shower did not drip. Shower is working properly and no longer dripping upon departure.
Shower constantly dripping upon arrival. Customer stated her husband installed a new shower cartridge but it was still dripping so they bought another shower cartridge and want us to install it. Informed customer there was no warranty on the customer supplied part. Gave customer estimate, customer approved estimate. After pulling out old cartridge rubber seal cut in multiple spots. Installed new customer supplied Moen 1222 cartridge and turned water back on. Sat and watched spout for 10 minutes and shower did not drip. Shower is working properly and no longer dripping upon departure.
Chase B.
Chase B. Checked in
Shower constantly dripping upon arrival. Customer stated her husband installed a new shower cartridge but it was still dripping so they bought another shower cartridge and want us to install it. Informed customer there was no warranty on the customer supplied part. Gave customer estimate, customer approved estimate. After pulling out old cartridge rubber seal cut in multiple spots. Installed new customer supplied Moen 1222 cartridge and turned water back on. Sat and watched spout for 10 minutes and shower did not drip. Shower is working properly and no longer dripping upon departure.
Decatur, GA 30030
Went around house and identified different issues on the plumbing system with the homeowner. Gave quote to move a toilet and replace the cast iron piping to the bathroom with pvc. Did find a serious venting issue with the water heater not having uphill slope among other things. Gave quote options to replace the water heater as current set up will cause carbon monoxide build up in the basement.
Went around house and identified different issues on the plumbing system with the homeowner. Gave quote to move a toilet and replace the cast iron piping to the bathroom with pvc. Did find a serious venting issue with the water heater not having uphill slope among other things. Gave quote options to replace the water heater as current set up will cause carbon monoxide build up in the basement.
Dawson F.
Dawson F. Checked in
Went around house and identified different issues on the plumbing system with the homeowner. Gave quote to move a toilet and replace the cast iron piping to the bathroom with pvc. Did find a serious venting issue with the water heater not having uphill slope among other things. Gave quote options to replace the water heater as current set up will cause carbon monoxide build up in the basement.
Decatur, GA 30030
Review
Great experience!
joel schultz - Decatur, GA 30030
Response from Chen Plumbing:

Thank you, Joel! We're glad to hear you had a great experience. Your feedback means a lot to us!

Review
Anthony was helpful and friendly the whole time. One fix for the toilet, had the part in the truck, and then another fix for the shower drip, after he drove out briefly to get the right part. He kept me in the loop the whole time. Answered questions I had about other issues, like a noisy sink. Great price. I felt confident about services done. I felt good enough about the work today and the information explained to me, that I also got the Chen Plumbing yearly insurance.
Joel - Decatur, GA 30030
Found shower valve constantly dripping. Also fill valve was not operating properly. Replaced Kohler shower cartridge. Replaced fill valve and supply line. Customer did not want to pull toilet to check for base leak.
Found shower valve constantly dripping. Also fill valve was not operating properly. Replaced Kohler shower cartridge. Replaced fill valve and supply line. Customer did not want to pull toilet to check for base leak.
Anthony W.
Anthony W. Checked in
Found shower valve constantly dripping. Also fill valve was not operating properly. Replaced Kohler shower cartridge. Replaced fill valve and supply line. Customer did not want to pull toilet to check for base leak.
Decatur, GA 30030
Found thermal expansion tank leaking from pin hole at top. Replaced thermal expansion tank. Pressurized to 80 psi.
Found thermal expansion tank leaking from pin hole at top. Replaced thermal expansion tank. Pressurized to 80 psi.
Anthony W.
Anthony W. Checked in
Found thermal expansion tank leaking from pin hole at top. Replaced thermal expansion tank. Pressurized to 80 psi.
Decatur, GA 30033
Customer wanting to replace sewer line in front yard upon arrival. Customer stated she had a sewer line crack in the basement and had the pipe down there replaced now she wants to replace the sewer line in the front yard. Informed customer we would need to run a camera to give an accurate estimate. Gave customer estimate, customer stated she is the property manager and needs the home owners approval before doing anything. Customer stated the homeowner was not available to speak right now
Customer wanting to replace sewer line in front yard upon arrival. Customer stated she had a sewer line crack in the basement and had the pipe down there replaced now she wants to replace the sewer line in the front yard. Informed customer we would need to run a camera to give an accurate estimate. Gave customer estimate, customer stated she is the property manager and needs the home owners approval before doing anything. Customer stated the homeowner was not available to speak right now
Chase B.
Chase B. Checked in
Customer wanting to replace sewer line in front yard upon arrival. Customer stated she had a sewer line crack in the basement and had the pipe down there replaced now she wants to replace the sewer line in the front yard. Informed customer we would need to run a camera to give an accurate estimate. Gave customer estimate, customer stated she is the property manager and needs the home owners approval before doing anything. Customer stated the homeowner was not available to speak right now
Decatur, GA 30032
Review
Linnea Wicklund - Decatur, GA 30033
Response from Chen Plumbing:

Thank you so much for your review it means a lot to us

Review
Shawn was professional, through and explained everything. Thank you Shawn
Kathryn - Decatur, GA 30030
Call for hose spigot and for sink not draining.

Arrived and met with Mark and Kathryn. They stated that the hose spigot was getting more difficult to turn and would like it replaced. The master bathroom left side sink would drain slow sometimes. Also, kitchen sink pull down didn’t pull back as it should.

I inspected the hose spigot and found a tamper proof hydrant on the balcony. There was a hose splitter/adapter on it that has aged. Because the hose spigot/hydrant is functioning, Ms. Kathryn would like to simply purchase a new splitter. I advised that we can likely change the hydrant to a traditional spigot, but would need to verify that it is allowed in this building type, and doesn’t violate any ordinances through the association or invalidate insurances. 

The master bathroom drain has had draino poured down frequently. When I checked it I found that the pop up isn’t setting very well, but the drain was clear and free of debris. 

Kitchen faucet is uniquely plumbed in, leaving th
Call for hose spigot and for sink not draining.

Arrived and met with Mark and Kathryn. They stated that the hose spigot was getting more difficult to turn and would like it replaced. The master bathroom left side sink would drain slow sometimes. Also, kitchen sink pull down didn’t pull back as it should.

I inspected the hose spigot and found a tamper proof hydrant on the balcony. There was a hose splitter/adapter on it that has aged. Because the hose spigot/hydrant is functioning, Ms. Kathryn would like to simply purchase a new splitter. I advised that we can likely change the hydrant to a traditional spigot, but would need to verify that it is allowed in this building type, and doesn’t violate any ordinances through the association or invalidate insurances. 

The master bathroom drain has had draino poured down frequently. When I checked it I found that the pop up isn’t setting very well, but the drain was clear and free of debris. 

Kitchen faucet is uniquely plumbed in, leaving th
Shawn B.
Shawn B. Checked in
Call for hose spigot and for sink not draining. Arrived and met with Mark and Kathryn. They stated that the hose spigot was getting more difficult to turn and would like it replaced. The master bathroom left side sink would drain slow sometimes. Also, kitchen sink pull down didn’t pull back as it should. I inspected the hose spigot and found a tamper proof hydrant on the balcony. There was a hose splitter/adapter on it that has aged. Because the hose spigot/hydrant is functioning, Ms. Kathryn would like to simply purchase a new splitter. I advised that we can likely change the hydrant to a traditional spigot, but would need to verify that it is allowed in this building type, and doesn’t violate any ordinances through the association or invalidate insurances. The master bathroom drain has had draino poured down frequently. When I checked it I found that the pop up isn’t setting very well, but the drain was clear and free of debris. Kitchen faucet is uniquely plumbed in, leaving th
Decatur, GA 30030
Return to install tub, spout tested thoroughly. Everything is complete.
Return to install tub, spout tested thoroughly. Everything is complete.
Braulio C.
Braulio C. Checked in
Return to install tub, spout tested thoroughly. Everything is complete.
Decatur, GA 30033
Replaced stop valves on both lavatories in upstairs jack and Jill restroom. Rebuilt both upstairs restroom toilet stop valves as a courtesy. Replaced stop valves for main level restroom lavatory and toilet.
Replaced stop valves on both lavatories in upstairs jack and Jill restroom. Rebuilt both upstairs restroom toilet stop valves as a courtesy. Replaced stop valves for main level restroom lavatory and toilet.
Anthony W.
Anthony W. Checked in
Replaced stop valves on both lavatories in upstairs jack and Jill restroom. Rebuilt both upstairs restroom toilet stop valves as a courtesy. Replaced stop valves for main level restroom lavatory and toilet.
Decatur, GA 30030
Kitchen sink drain leaking, shower dripping, and faucet supply line dripping upon arrival. Customer stated she didn’t know where the leak was coming from. After looking noticed cast iron had a hole in it and that the hot side supply line was dripping. Informed customer we could replace the bad section of cast iron and rework the way the tubular drain was attached to the sink. Also informed customer because of the condition of the faucet it would be best to replace it. With the shower informed customer the cartridge had gone bad and would need to be replaced. Gave customer estimate, customer approved estimate. Cut out bad section of cast iron and replaced it with pvc with new tubular for the sink drains. Added two new stops for the hot side of the sink. Hot and cold supply lines have been replaced. Installed new two handle kitchen faucet. Replaced a delta cartridge in the shower. Turned water back on to check for leaks and found no leaks. Filled up sink multiple times to ensure the drai
Kitchen sink drain leaking, shower dripping, and faucet supply line dripping upon arrival. Customer stated she didn’t know where the leak was coming from. After looking noticed cast iron had a hole in it and that the hot side supply line was dripping. Informed customer we could replace the bad section of cast iron and rework the way the tubular drain was attached to the sink. Also informed customer because of the condition of the faucet it would be best to replace it. With the shower informed customer the cartridge had gone bad and would need to be replaced. Gave customer estimate, customer approved estimate. Cut out bad section of cast iron and replaced it with pvc with new tubular for the sink drains. Added two new stops for the hot side of the sink. Hot and cold supply lines have been replaced. Installed new two handle kitchen faucet. Replaced a delta cartridge in the shower. Turned water back on to check for leaks and found no leaks. Filled up sink multiple times to ensure the drai
Chase B.
Chase B. Checked in
Kitchen sink drain leaking, shower dripping, and faucet supply line dripping upon arrival. Customer stated she didn’t know where the leak was coming from. After looking noticed cast iron had a hole in it and that the hot side supply line was dripping. Informed customer we could replace the bad section of cast iron and rework the way the tubular drain was attached to the sink. Also informed customer because of the condition of the faucet it would be best to replace it. With the shower informed customer the cartridge had gone bad and would need to be replaced. Gave customer estimate, customer approved estimate. Cut out bad section of cast iron and replaced it with pvc with new tubular for the sink drains. Added two new stops for the hot side of the sink. Hot and cold supply lines have been replaced. Installed new two handle kitchen faucet. Replaced a delta cartridge in the shower. Turned water back on to check for leaks and found no leaks. Filled up sink multiple times to ensure the drai
Decatur, GA 30030
Customer reported a leak showing underneath tub area after performing a simple diagnostic test found we cannot recruit issue did see a big crack on tile grout  near tub for customer. That spot was likely however we could not be sure at this time. Customer wanted to caulk any large holes near tub, where grout  was missing from tile Cocked around trim, and front of tub or leak was likely happening.
Customer reported a leak showing underneath tub area after performing a simple diagnostic test found we cannot recruit issue did see a big crack on tile grout  near tub for customer. That spot was likely however we could not be sure at this time. Customer wanted to caulk any large holes near tub, where grout  was missing from tile Cocked around trim, and front of tub or leak was likely happening.
Braulio C.
Braulio C. Checked in
Customer reported a leak showing underneath tub area after performing a simple diagnostic test found we cannot recruit issue did see a big crack on tile grout near tub for customer. That spot was likely however we could not be sure at this time. Customer wanted to caulk any large holes near tub, where grout was missing from tile Cocked around trim, and front of tub or leak was likely happening.
Decatur, GA 30033
Pull toilet. Inspect flange. If flange is broken and needs repair/replacement there will be an additional charge. Reset toilet and test.

Customer stated that toilet was leaking every time it was flushed. Flushed toilet and found toilet was leaking around base. Recommended to pull and rest toilet and customer agreed. Pulled toilet and inspected flange and flange was fine. Noticed that there was only half a wax ring. Installed new waxing with new bolts and caps. Reset toilet and tested. Flush toilet multiple times to test for leaks and no leaks were present at this time. Caulked around base of toilet and cleaned up work area.
Pull toilet. Inspect flange. If flange is broken and needs repair/replacement there will be an additional charge. Reset toilet and test.

Customer stated that toilet was leaking every time it was flushed. Flushed toilet and found toilet was leaking around base. Recommended to pull and rest toilet and customer agreed. Pulled toilet and inspected flange and flange was fine. Noticed that there was only half a wax ring. Installed new waxing with new bolts and caps. Reset toilet and tested. Flush toilet multiple times to test for leaks and no leaks were present at this time. Caulked around base of toilet and cleaned up work area.
Simeon R.
Simeon R. Checked in
Pull toilet. Inspect flange. If flange is broken and needs repair/replacement there will be an additional charge. Reset toilet and test. Customer stated that toilet was leaking every time it was flushed. Flushed toilet and found toilet was leaking around base. Recommended to pull and rest toilet and customer agreed. Pulled toilet and inspected flange and flange was fine. Noticed that there was only half a wax ring. Installed new waxing with new bolts and caps. Reset toilet and tested. Flush toilet multiple times to test for leaks and no leaks were present at this time. Caulked around base of toilet and cleaned up work area.
Decatur, GA 30033
Lavatory faucet and shower dripping upon arrival. Customer stated the faucet and shower have been dripping and it’s gradually got worse so they want it fixed. Informed customer we could replace the two cartridges in the faucet and then replace the cartridge in the single handle shower. Gave customer estimate, customer declined estimate
Lavatory faucet and shower dripping upon arrival. Customer stated the faucet and shower have been dripping and it’s gradually got worse so they want it fixed. Informed customer we could replace the two cartridges in the faucet and then replace the cartridge in the single handle shower. Gave customer estimate, customer declined estimate
Chase B.
Chase B. Checked in
Lavatory faucet and shower dripping upon arrival. Customer stated the faucet and shower have been dripping and it’s gradually got worse so they want it fixed. Informed customer we could replace the two cartridges in the faucet and then replace the cartridge in the single handle shower. Gave customer estimate, customer declined estimate
Decatur, GA 30030
Call for annual maintenance and inspection visit. 

Met with Andrea and performed inspection. 

Water heater was flushed as a courtesy already during our last visit.

During inspection the following items and concerns were found:
Kitchen sink had a disconnected drain line. I fixed the tubular assembly and corrected the problem. 

Main level bathroom toilet anti siphon tube was disconnected. Reattached and secured correctly.

Main level shower handle loose and should get a Moen handle to replace.

Master bathroom toilet rocks. When trying to look under I can see what looks like a blue repair flange. I suggest performing a flange repair, or replacing toilet and doing repair at that time.

Master bathroom left side faucet looks like it’s had a leak in the past,  it no evidence of any leaks currently.

Back left hose spigot is frost proof, but improperly installed. I discussed winterizing this to avoid freeze damage.


I have inspected all plumbing and found no other issues.

Notes
Main le
Call for annual maintenance and inspection visit. 

Met with Andrea and performed inspection. 

Water heater was flushed as a courtesy already during our last visit.

During inspection the following items and concerns were found:
Kitchen sink had a disconnected drain line. I fixed the tubular assembly and corrected the problem. 

Main level bathroom toilet anti siphon tube was disconnected. Reattached and secured correctly.

Main level shower handle loose and should get a Moen handle to replace.

Master bathroom toilet rocks. When trying to look under I can see what looks like a blue repair flange. I suggest performing a flange repair, or replacing toilet and doing repair at that time.

Master bathroom left side faucet looks like it’s had a leak in the past,  it no evidence of any leaks currently.

Back left hose spigot is frost proof, but improperly installed. I discussed winterizing this to avoid freeze damage.


I have inspected all plumbing and found no other issues.

Notes
Main le
Shawn B.
Shawn B. Checked in
Call for annual maintenance and inspection visit. Met with Andrea and performed inspection. Water heater was flushed as a courtesy already during our last visit. During inspection the following items and concerns were found: Kitchen sink had a disconnected drain line. I fixed the tubular assembly and corrected the problem. Main level bathroom toilet anti siphon tube was disconnected. Reattached and secured correctly. Main level shower handle loose and should get a Moen handle to replace. Master bathroom toilet rocks. When trying to look under I can see what looks like a blue repair flange. I suggest performing a flange repair, or replacing toilet and doing repair at that time. Master bathroom left side faucet looks like it’s had a leak in the past, it no evidence of any leaks currently. Back left hose spigot is frost proof, but improperly installed. I discussed winterizing this to avoid freeze damage. I have inspected all plumbing and found no other issues. Notes Main le
Decatur, GA 30032
Anthony W.
Anthony W. Checked in
Top of flush drum came off. Reattached and tested multiple times.
Decatur, GA 30033
I recommend to Repair a section of pipe off of water filter, the fittings used were black iron or stainless steal and fittings are starting to rust because those fittings are not designed for potable water, recommend to replace them with brass. Water pressure is normal range, we replaced the Prv along with the water line. In addition to that the water heater is from 2022, no issues there, did not see a Brand name. At this time the customer doesn’t have any complaint nor issues that were talked about time of service.
I recommend to Repair a section of pipe off of water filter, the fittings used were black iron or stainless steal and fittings are starting to rust because those fittings are not designed for potable water, recommend to replace them with brass. Water pressure is normal range, we replaced the Prv along with the water line. In addition to that the water heater is from 2022, no issues there, did not see a Brand name. At this time the customer doesn’t have any complaint nor issues that were talked about time of service.
Shane S.
Shane S. Checked in
I recommend to Repair a section of pipe off of water filter, the fittings used were black iron or stainless steal and fittings are starting to rust because those fittings are not designed for potable water, recommend to replace them with brass. Water pressure is normal range, we replaced the Prv along with the water line. In addition to that the water heater is from 2022, no issues there, did not see a Brand name. At this time the customer doesn’t have any complaint nor issues that were talked about time of service.
Decatur, GA 30032
Remove parts from old toilet seat so customer can install new seat
Remove parts from old toilet seat so customer can install new seat
Tim C.
Tim C. Checked in
Remove parts from old toilet seat so customer can install new seat
Decatur, GA 30035
Decatur, GA - Quoted water heater replacement job
Tim C.
Tim C. Checked in
Quoted water heater replacement job
Decatur, GA 30030
Came out to give estimate on replacing the remainder of the old cast iron drain pipes in the tight tight crawlspace area. 

Water pressure good at 70 psi. 
Waived SF.
Came out to give estimate on replacing the remainder of the old cast iron drain pipes in the tight tight crawlspace area. 

Water pressure good at 70 psi. 
Waived SF.
Brylen W.
Brylen W. Checked in
Came out to give estimate on replacing the remainder of the old cast iron drain pipes in the tight tight crawlspace area. Water pressure good at 70 psi. Waived SF.
Decatur, GA 30033
Customer had slow draining sink and loose toilet. Gave options for repair/replacements. Customer only wanted to address sink and did not want any additional items looked at in the home. Ran hand machine to clear drain filled drain to check for proper drainage function.
Customer had slow draining sink and loose toilet. Gave options for repair/replacements. Customer only wanted to address sink and did not want any additional items looked at in the home. Ran hand machine to clear drain filled drain to check for proper drainage function.
Cody A.
Cody A. Checked in
Customer had slow draining sink and loose toilet. Gave options for repair/replacements. Customer only wanted to address sink and did not want any additional items looked at in the home. Ran hand machine to clear drain filled drain to check for proper drainage function.
Decatur, GA 30034
Tim C.
Tim C. Checked in
We replaced a blue delta cartridge today , warranty job , no charge
Decatur, GA 30030
Found toilet in hall restroom running and stop valve leaking. Replaced Kohler flush valve seal, fill valve, supply line, escutcheon and stop valve. Tested and left in good working order. No other issues at this time.
Found toilet in hall restroom running and stop valve leaking. Replaced Kohler flush valve seal, fill valve, supply line, escutcheon and stop valve. Tested and left in good working order. No other issues at this time.
Anthony W.
Anthony W. Checked in
Found toilet in hall restroom running and stop valve leaking. Replaced Kohler flush valve seal, fill valve, supply line, escutcheon and stop valve. Tested and left in good working order. No other issues at this time.
Decatur, GA 30033
Gave estimate to replace 40 gallon natural gas AO smith water heater in mechanical room with new 50 gallon Bradford water heater. Work to include replacing gas valve and capping gas off. Installing water heater pan and running drain for pan to existing furnace drain. Will replace water heater gate valve with new ball valve.
Gave estimate to replace 40 gallon natural gas AO smith water heater in mechanical room with new 50 gallon Bradford water heater. Work to include replacing gas valve and capping gas off. Installing water heater pan and running drain for pan to existing furnace drain. Will replace water heater gate valve with new ball valve.
Anthony W.
Anthony W. Checked in
Gave estimate to replace 40 gallon natural gas AO smith water heater in mechanical room with new 50 gallon Bradford water heater. Work to include replacing gas valve and capping gas off. Installing water heater pan and running drain for pan to existing furnace drain. Will replace water heater gate valve with new ball valve.
Decatur, GA 30033
After initial inspection, found sewer line had several root intrusions due to a degraded and compressed orangeberg pipe. Due to orangeberg being a very old material consisting of compressed tar paper, jetting/repair work was not possible and we had to replace the line. Old water service was galvanized steel that was heavily rusted and laying directly on top of the sewer line. Damaging the pipe was inevitable and repairing old galvanized is not possible. We dug up the old sewer from the house down to the city cleanout. The city had already replaced the line from the cleanout they installed down under the street. We removed all of the orangeberg and a small section of remaining cast iron in the crawlspace and replaced with pvc, ensuring entire line had proper pitch. Did hydrostatic test on the sewer line to ensure no leaks. Ran a 1.5” pvc sleeve from the meter to inside the crawlspace and installed a new 1” pex water service inside the sleeve. Tested to ensure proper flow and a leak free
After initial inspection, found sewer line had several root intrusions due to a degraded and compressed orangeberg pipe. Due to orangeberg being a very old material consisting of compressed tar paper, jetting/repair work was not possible and we had to replace the line. Old water service was galvanized steel that was heavily rusted and laying directly on top of the sewer line. Damaging the pipe was inevitable and repairing old galvanized is not possible. We dug up the old sewer from the house down to the city cleanout. The city had already replaced the line from the cleanout they installed down under the street. We removed all of the orangeberg and a small section of remaining cast iron in the crawlspace and replaced with pvc, ensuring entire line had proper pitch. Did hydrostatic test on the sewer line to ensure no leaks. Ran a 1.5” pvc sleeve from the meter to inside the crawlspace and installed a new 1” pex water service inside the sleeve. Tested to ensure proper flow and a leak free
Dawson F.
Dawson F. Checked in
After initial inspection, found sewer line had several root intrusions due to a degraded and compressed orangeberg pipe. Due to orangeberg being a very old material consisting of compressed tar paper, jetting/repair work was not possible and we had to replace the line. Old water service was galvanized steel that was heavily rusted and laying directly on top of the sewer line. Damaging the pipe was inevitable and repairing old galvanized is not possible. We dug up the old sewer from the house down to the city cleanout. The city had already replaced the line from the cleanout they installed down under the street. We removed all of the orangeberg and a small section of remaining cast iron in the crawlspace and replaced with pvc, ensuring entire line had proper pitch. Did hydrostatic test on the sewer line to ensure no leaks. Ran a 1.5” pvc sleeve from the meter to inside the crawlspace and installed a new 1” pex water service inside the sleeve. Tested to ensure proper flow and a leak free
Decatur, GA 30033
Customer had a water heater that was leaking. Removed the old heater, installed a new heater, and installed a new thermal expansion tank, shutoff, and drip pan. Tested all work to ensure proper function and no leaks, none were found.
Customer had a water heater that was leaking. Removed the old heater, installed a new heater, and installed a new thermal expansion tank, shutoff, and drip pan. Tested all work to ensure proper function and no leaks, none were found.
Cody B.
Cody B. Checked in
Customer had a water heater that was leaking. Removed the old heater, installed a new heater, and installed a new thermal expansion tank, shutoff, and drip pan. Tested all work to ensure proper function and no leaks, none were found.
Decatur, GA 30033
For this customer, we did our annual maintenance visit for them. I took a look at everything to do with water their PVC pipe work all their copper waterlines. The house was built into 2007 took a look at the water heater. The water heater is just put in by another company in 2025 the PRV is fairly new. However, I either see a little bit of condensation or a leak coming off of a mail adapter, which would have to be retrofitted with a new male adapter in a ball valve in order to get that leak to stop if there is a persistent one from everything that I’m seeing in the house, though all the shut off outs are in working order They are all quarter turn shut off valves all poly supply lines. The water pressure is normal not seeing anything out of the ordinary that I would raise an eyebrow too, but everything looks good at this time, There are no issues.
For this customer, we did our annual maintenance visit for them. I took a look at everything to do with water their PVC pipe work all their copper waterlines. The house was built into 2007 took a look at the water heater. The water heater is just put in by another company in 2025 the PRV is fairly new. However, I either see a little bit of condensation or a leak coming off of a mail adapter, which would have to be retrofitted with a new male adapter in a ball valve in order to get that leak to stop if there is a persistent one from everything that I’m seeing in the house, though all the shut off outs are in working order They are all quarter turn shut off valves all poly supply lines. The water pressure is normal not seeing anything out of the ordinary that I would raise an eyebrow too, but everything looks good at this time, There are no issues.
Shane S.
Shane S. Checked in
For this customer, we did our annual maintenance visit for them. I took a look at everything to do with water their PVC pipe work all their copper waterlines. The house was built into 2007 took a look at the water heater. The water heater is just put in by another company in 2025 the PRV is fairly new. However, I either see a little bit of condensation or a leak coming off of a mail adapter, which would have to be retrofitted with a new male adapter in a ball valve in order to get that leak to stop if there is a persistent one from everything that I’m seeing in the house, though all the shut off outs are in working order They are all quarter turn shut off valves all poly supply lines. The water pressure is normal not seeing anything out of the ordinary that I would raise an eyebrow too, but everything looks good at this time, There are no issues.
Decatur, GA 30030
Review
Chen Plumbing has been great especially with their responsiveness and communication. Cody was knowledgeable and took the time to ensure we had a great experience. Id recommend Chen Plumbing!
Alaina Buschman - Decatur, GA 30030
Response from Chen Plumbing:

Thank you, Alaina! We appreciate your kind words about our responsiveness and communication. It's great to hear that Cody made a positive impression with his knowledge and insights. Your recommendation means a lot to us!

Review
Susan Kann - Decatur, GA 30033
Response from Chen Plumbing:

Thank you, Susan, for taking the time to leave a review. We appreciate your support!

Review
Brylen did a great job and was friendly and knowledgeable.. He was good at diagnosing problems that we weren’t aware of that could have caused a lot of damage. He explained what he needed to do and how he planned to correct the issues. He consulted with us about pricing. Everything has been corrected and so far we are very satisfied with the results.
Susan K - Decatur, GA 30033
Review
Alex is so knowledgeable and genuinely helpful. Great service all around!
Kyla Ross - Decatur, GA 30030
Response from Chen Plumbing:

Thank you, Kyla! We're glad to hear you found Alex knowledgeable and helpful. We appreciate your feedback on our service!

Review
Very good tech. He was able to find the problem right away.
Michael - Decatur, GA 30033
Review
Great service
Susan - Decatur, GA 30033
Review
Chen did a great job with my plumbing - this visit was initiated by Chen to check their work.
Muffy - Decatur, GA 30033
Review
Anthony Westberry and Chen Plumbing replaced a shower drain in my condo. It was a tricky job requiring extensive work, but Mr. Westberry completed the project quickly and efficiently. He, along with the entire Chen Plumbing team, were great at communicating in a timely manner, and explaining the process and cost. I highly recommend them!
John Latta - Decatur, GA 30030
Response from Chen Plumbing:

Thank you, John! We're glad to hear that Anthony and the Chen Plumbing team provided you with excellent service and clear communication during your shower drain replacement. Your recommendation means a lot to us!

Review
Prompt, efficient and carefully explained service! The Chen team is great at communicating as is Mr. Westberry. I can highly recommend him, and Chen Plumbing.
John - Decatur, GA 30030
Review
Anthony was very knowledgeable, accommodating, and willing to explain everything.
Ellen - Decatur, GA 30030
Review
Gloria Parker - Decatur, GA 30034
Response from Chen Plumbing:

Thank you, Gloria, for taking the time to leave a review. We appreciate your feedback!

Review
Chen Plumbing is awesome! Chase, our technician, fixed everything in a very efficient manner. He explained everything to us before he started the work. And the price was very reasonable. I can't recommend these guys enough!
Jack Shaw - Decatur, GA 30033
Response from Chen Plumbing:

Thank you, Jack! We're glad to hear that you had a great experience with Chase and that he was able to efficiently address your plumbing needs. Your recommendation means a lot to us!

Review
Great service
Andrea - Decatur, GA 30032
Review
Andrea Clay - Decatur, GA 30032
Response from Chen Plumbing:

Thank you, Andrea, for taking the time to leave a review. We appreciate your feedback!

Review
Transparent and hard work appreciated
Andrea - Decatur, GA 30032
Review
The plumbers who responded to my service call were awesome. They allowed me to ask several questions about the parts and overall process and then gave me additional recommendations on how to address other issues around my home. They were extremely professional and I’d absolutely recommend their services to a friend. Great job!
AC - Decatur, GA 30033
Review
Marion D. Kelly - Decatur, GA 30032
Response from Chen Plumbing:

We’re grateful for the 5 stars — thank you. Your support truly encourages our team. It’s an honor to be trusted with your home, and we’re always here whenever you need us.

Review
Technician Shane resolved a leak in our crawlspace with efficiency and care, replacing problematic pipes and cleaning up afterwards. He answered every question honestly and thoroughly and he was a pleasure throughout. As usual, Chen Plumbing provides 5 star service at a fair price.
Jason - Decatur, GA 30033
Review
Honest, competent, and easy to work with. Cody clearly showed me the plumbing shortcomings as they were identified, explained options without pressure, and collaborated with me on a realistic timeline. Both Cody and David were patient with my questions about the process and accommodated my request to preserve as much of a nearby tree’s root system as possible.
A - Decatur, GA 30032
Review
Braulio did a fantastic job in diagnosing and repairing a complex drain problem. He and David took the time to ensure that all bases were covered and communicated progress very clearly along the way. All communications with the office for scheduling were excellent. My highest recommendation!
Bob - Decatur, GA 30030
Review
Fast response, great communication and excellent work
Sandee Jarnac - Decatur, GA 30033
Response from Chen Plumbing:

Thank you, Sandee! We appreciate your kind words about our fast response and communication. We're glad you were satisfied with our work!

Review
Brylen did an excellent job of searching out and resolving my plumbing issues today, along with communicating and keeping me informed of his progress. I will be using Chen's services in the future if any plumbing problems arise.
Sandee J. - Decatur, GA 30033
Review
Judy Martinez - Decatur, GA 30033
Response from Chen Plumbing:

Thank you, Judy, for taking the time to leave a review. We appreciate your support!

Review
Compliments to Chen Plumbing for sending Cody out to my home to replace the water heater. Cody was on time for the first visit to evaluate and provide an estimate. He thoroughly explained the work needed and the costs. The next day he returned, again at the time we agreed, with his associate, Christian, and they efficiently completed the replacement. Cody reviewed the work that was completed, including photos, and left the house clean and removed all the old parts and equipment. They were respectful at all times, and it was a pleasure to have them in my home. Thank you!
Judy - Decatur, GA 30033
Review
Tim Chen Plumbing is professional and reliable. They offer excellent service with top notch know-how of how to complete the jobs correctly the first time! Everything was explained and shown to me before work commenced and then again once it was complete. I thoroughly trust Tim Chen Plumbing for all of my house hold plumbing needs.
Cris - Decatur, GA 30033
Review
Water Heater Replacement
Wp Mountain - Decatur, GA 30033
Response from Chen Plumbing:

We are glad we could help with the water heater! Thank you for choosing us and taking the time to leave a review, Wp Mountain. If you need anything else down the road, we are here for you.

Review
Shawn, plumber/technician, was thorough, explained everything and when installed new water heater, again explained process.
Pat - Decatur, GA 30033
Review
Totally professional I would rate them A1 for their knowledge in their communication on what was about to happen and what would be created at the end of their project
Dave Trahan - Decatur, GA 30035
Response from Chen Plumbing:

Thank you for the great review, Dave. We are really glad our team kept you informed and delivered results you could feel confident about. We truly appreciate your feedback and support.

Review
G
John - Decatur, GA 30033
Review
Prompt service, great communication. quality workmanship.
Steven Braxton - Decatur, GA 30030
Response from Chen Plumbing:

Thank you, Steven! We appreciate your kind words about our prompt service and quality workmanship. Your feedback means a lot to us!

Review
Excellent Service!!
James - Decatur, GA 30034
Review
Service by Shane was excellent, professional and prompt however the company is pricey. I was charged $176 for a simple fix on my garbage disposal that should have been less than $100. Next time I will use YouTube to figure it out.
Galen - Decatur, GA 30034
Review
Very Knowledgeable
Houston - Decatur, GA 30030
Review
i called on a saturday morning and was able to get an appt for 3 pm. Shawn was wonderful. he had a big job and he stayed late to make sure we had water into the house. Chen plumbing from support staff to Plumbers kept us informed on when they would show up. they a Class Act
Keith - Decatur, GA 30033
Review
Shane’s service was very good. He was very thorough with both his explanation and work performed.
Susan - Decatur, GA 30033
Review
Working with Shawn on our fresh water line repair was a pleasant experience. He’s prompt, professional, and left the site in great condition. Completed the service with a performance check on all outside and indoor fixtures. Will definitely work with Chen Plumbing for future improvements and maintenance.
Karen - Decatur, GA 30033