Check Out Our Work in Decatur GA
Chen Plumbing provides air conditioning, heating, water heater and plumbing services to the residents of Decatur, GA and the surrounding areas since 1998!
Read our reviews and find out why your neighbors consider us to be their nearby heating and air company and local plumber in Decatur, GA.
Recent Jobs and Reviews in Decatur, GA
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Job Locations and Reviews
Upon arrival customer stated that one of there toilets was not flushing and clogged. Customer son in-law snaked toilet before arrival. We went through the house flushing all the toilets and with doing that saw whole house drain from cleanout and made it way all the way to the citys line. All systems are work properly.
For this job, I worked on rebuilding faucet and replacing handles.
Customer had leaking 40 short gas water heater. Installed a new 40 short gas with a new thermal expansion tank, pan, wag valve (to meet code requirements for having another unit below), and shutoffs. Adjusted the slope of the vent to allow better venting. Recommended having hvac tech inspect the 6 inch tee the vent ties into. A wye is the recommended connection to allow flow of the exhaust to safely vent away. Made customer aware that if the wag valve gets wet and shuts off, it can’t be reused and additional pricing will be necessary to replace the valve. Also made customer aware that there is grey poly piping coming out of the wall above cold line in water heater. Customer is aware and has replaced most of the poly in the home already.
I love a technician that is super responsive and very informative. He was great at giving us all the information we needed to get beyond our due diligence. Thank you for the exceptional service and we will be using you again in the future.

Customer stated she wanted Main sewer line scoped To confirm the age and material of pipe, presented with option to camera line. However, there is no clean out by house. We have the pull toilet and run camera down line to confirm, age pitch, and condition of pipe,Customer declined, while on premises,Visually inspected plumbing system plumbing system is old.

Shortened and capped gas stub previously serving gas dryer.

Cut Sheetrock and removed old improperly installed shower valve. Replaced CPVC plastic water piping with copper and connected to original copper lines. Installed new Delta tub and shower valve with new Chrome trim. Closed all necessary piping penetrations with silicone sealant. Installed new backing in wall for proper securing of shower valve. Cut additional Sheetrock and installed panel to allow easier access to plumbing for any repairs necessary in future.
The proposed repair beyond the clogged toilet was absurd - we’ll just buy a new toilet for half the cost.
Upon arrival customer stated that they had a clogged toilet. Gave customer estimate to auger the toilet. Customer approved estimate. After clearing the drain I noticed the tank to bowl was leaking. Gave customer estimate to replace the tank to bowl. Customer didn’t approve estimate.

Installed customer supplied shower valve, will return after tile is done to install trim, tested work. Everything is working fine.

For this job, customer said pipe for toilet flange had a crack in it, went down to crawlspace to confirm, found riser for flange had two major cracks, resulting in minor leaks, presented customer with options to replace internals of toilet and replace flange from below, customer approved, cut out old flange with 2 foot section of pipe, replaced with new flange, bolt flange to ground, replaced internals of toilet as well as supply line ,pull and reset toilet as well,Confirmed flapper was not letting water by with dye test, everything is working as it should we are tested and complete.

Arrived on site, tenant explained toilet would not seal causing toilet never to fill up , recommend to landlord to replace seals and flush meter and supply line,received approval, dye tested to ensure toilet was no longer leaking , everything is functioning correctly at time of departure.
Customer going with other company.

Clogged kitchen sink drain , replaced cast iron pipe in crawl space , tested, running good now
Returned to install new 1/2 gas line in crawlspace and add new valve in behind dryer. Installed new line and fittings tested system, system is working with no leaks or issues. Customer stated he had gas company come out and they found a leak behind the dryer coming off of the flex line. After looking at the line and pulling the dryer out found Soft copper line with old valve. Went into crawlspace informed customer we would need to replace 10 to 15 feet of piping in crawlspace and stub hard pipe through the floor. Customer estimate customer stated he is going out of town and will call us Friday to do work. Customer went ahead and signed.

Two bathrooms and household. One bathroom completely backing up anytime faucet shower or toilet is used. All PVC piping coming off of bathroom that connects into long stretch of 4 inch cast-iron in crawlspace. It’s an approximately 30 to 40 feet of cast-iron before it ties in to other bathroom that is draining fine. Most likely build up of soft tissue and descaling of cast-iron that is creating this blockage. Customer denied pulling toilet and runner camera and drain combo.
They were not the cheapest, because their service is premium work. I’m happy I chose them.
Returned to install cleanout and back water valve. Installed section of pvc with a 2 way cleanout and a back water valve. Tested system system is working with no leaks or issues. Also ran camera down line customers line is cast iron. Informed him to plan for replacing line. Customer also asked about maintenance plan so emailed him quote for that

Replace section of cast iron that has hole No warranty on rest of cast iron Cut out section of pipe that had a hole in it, found line was 60 to 80% clogged with grease, chen plumbing is not responsible if line backs up, left estimate to replace line that is hanging, would not even attempt to clean line due to age of cast-iron pipe. Inform customer on findings and left estimate to replace line.

Customer stated supply line, running to toilet broke, shut off water, installed see PVC straight valve, Check the water pressure found water pressure to be at 100 psi, also found thermal expansion tank full of water, inform customer of findings recommend replacing thermal expansion, and PRV. Customer approved replaced PRV and thermal expansion. Tested pressure afterwards pressure is at 50 psi.

Customer has crack on cast iron kitchen Line, Recommend restoration company come out first before proceeding with work
Upon arrival customer stated that there was hot water coming out of a pipe into backyard. The T&P was letting water bypass and the water heater was 26 years old. Gave customer estimate to replace water heater and bring everything up to code. Customer approved the estimate. Installed new water heater, thermal expansion tank and new gas valve and wip. All systems working properly. System is fired up and working with no leaks or issues

Flushed Tankless Water Heater. Replaced Pressure Regulator due to age, quality, and potential to alleviate pressure issues. Replaced shower cartridge to address temperature issue.
Upon arrival customer stated the upstairs bathroom tub cold water wouldn’t shut off. Customer also stated she wanted to replace two shower heads. Gave customer estimate to replace cartridge and shower heads customer approved estimate. Installed new cartridge and two shower head. Tested all systems and was getting brown water. Informed customer that there water heater needed to be flushed. Also informed customer the pressure to the house was 105psi. Gave customer estimate to flush water heater and replace PRV. Customer approved estimate. Tested all systems and all systems working properly.

No leak. Confirmed at meter. Just rain water standing in the yard.

Left two options to address gas leak going to water heater.
Tim was super knowledgeable and extremely efficient in helping us solve a number of problems in our house with water pressure and also replaced the temperature and pressure regulation valve in our water heater. Since we discovered the issue early in the morning and gallons of water had been wasted throughout the night, we were extremely grateful for Tim and his team to come out the same day to help resolve the issue. Highly recommend!

We replaced Prv , main water shut off valve , install new water heater shut off valve , expansion tank mount on bracket
For this job, I worked on installing customer supplied 8” spread faucets. Also installed a furnished pop up assembly for sinks. Also installed new 1/4 turn angle stops for Both sinks.
Dawson was very knowledgeable and polite. He took time with me to explain the problem and possible solutions.
Thanks for sharing this. We're really glad Dawson was able to walk you through everything clearly—he’s a great example of the care we aim to bring to every visit. We appreciate you trusting us and look forward to being here if you need anything down the road.
Victor from Chen plumbing did a great job repiping my house. The crew worked very hard all day, and did a thorough job.
Excellent service from start to finish. Very pleased with how quickly they responded and carefully fixed the problem.
Great experience. Communication by customer service and tech on-site was excellent. Fixed our issue efficiently and effectively. Will use again in the future.
Thank you, Hugh, for your kind words about our customer service and tech team; we're glad we could resolve your issue efficiently and look forward to serving you again in the future.
This was our first time using Chen and they exceeded our expectations. Our technician was quick to assess the problem and explained how he recommended solving it. He checked in with us throughout the process and advised us on an unforeseen issue and how he was planning to fix it and obtained our approval before proceeding. Communication from customer service and tech on-site was top notch. Will use again in the future.
Chen Plumbing is THE BEST. They are responsive, knowledgeable, and professional. We have been exceedingly happy with all of our services.
Thank you, Eric! We're grateful for your kind words and are glad to hear you’re happy with our services. We look forward to serving you again whenever you need us!
Eric and the team from Chinn plumbing were excellent. We have used Chinn plumbing on several occasions. They are always knowledgeable, responsive, and professional. This should definitely be the go-to plumbing company in Atlanta!
HUNTER WENT EXTRA MILES TO A HOME DEPOT TO PURCHASE THE SHOWER HEADS THAT HE RECOMMENDED. WE LIKE THEIR PERFORMANCE VERY MUCH
Hunter was great! He explained options to me and helped to educate me on steps down the line. Great overall experience.
Excellent work!
Eric was fabulous - professional and friendly. Very conscientious and efficient. He exceeded our expectations. Very knowledgeable and we will definitely be using Eric and Chen for all our plumbing needs.
We had a gas leak and they promptly came out to fix the problem. Their service was quick and efficient and the price was reasonable. Marcos explained everything and made me feel confident and comfortable that the problem was fixed. Thank you!
Marcos was professional and knowledgeable; he also shared his expertise on how to prevent clogging from garbage disposal in the future. Thank you!!
Great work. The team was professional, friendly and did a first class installation.
Excellent, quick service!
We've used Chen Plumbing before in our previous home with great experiences, so they were the first we called when we decided to upgrade our water heater. They were honest, hardworking, and really easy to work with. I was especially impressed with the ways they're training up younger "talent" to learn the trade!
Thanks so much for sticking with us over the years—we really appreciate it! Upgrading a water heater is a big decision, and we’re glad you trusted us to help.
Except for non specific appointment time, the service was very good and got the job done.
Eric Turner from Chen plumbing is amazing. Problem solver, detail oriented, kind, and communicative. My highest recommendation.
Thank you, Ryan, for your wonderful feedback about Eric; we’re grateful for your highest recommendation and glad to hear about your positive experience!
Eric is amiable, smart, and a real problem solver. He is a consummate professional.
Great service, very professional and polite. Left the work area clean and tidy.
Juan was able to accurately trouble shoot and fix our plumbing issues in a timely manner. We are happy with Juan and Chen Plumbing and would use them again for future work.
Chen Plumbing was great! The came to address my plumbing emergency very quickly. Hunter was very professional, thorough, and personable. I would 100% hire them again and feel Hunter is a real asset to the company.
Thank you, Arvin! We're glad to hear that our team, especially Hunter, could help you quickly and professionally during your plumbing emergency. Your support means a lot to us!
A+
This is Jeff Bashuk at 2497 Tanglewood Road Decatur. Im happy with Matt, but the water pressure downstairs is too low and the kitchen sink is leaking. He put in a new disposal. My fault, I didnt check everything before he left.
Hey Jeff, thank you for recommending us. We will contact you asap to schedule another visit to take a look at those other issues. Thank you.
Friendly, professional, courteous, the work was great. He fixed a lot of things that needed it.
Reliable, excellent, trusted
Dawson (and Kenneth) did a great job. We had a lot of different plumbing jobs from disposers to toilets to faucets, and all were completed expertly and efficiently. We appreciated the quality work.
Thank you, Beth, for your kind words; we're glad Dawson and Kenneth provided expert service on your plumbing jobs and that you appreciated the quality of their work.
Matt was very knowledgeable and quick! Such great service!
Marcos was extremely helpful and knowledgeable.