About Us Get a quote Request Service Call Now

Plumbers in Decatur, GA

Check Out Our Work in Decatur GA

Chen Plumbing provides air conditioning, heating, water heater and plumbing services to the residents of Decatur, GA and the surrounding areas since 1998!

Decatur

Read our reviews and find out why your neighbors consider us to be their nearby heating and air company and local plumber in Decatur, GA.

Recent Jobs and Reviews in Decatur, GA

Rated 5.0 out of 5 stars based on 79 customer reviews

Customers say: The reviews exhibit a positive overall sentiment, with recurring positive themes and sentiments. The majority of customers express satisfaction with the services provided, praising the technicians' professionalism, expertise, and courteousness. Customers also appreciate the prompt and efficient service, with many highlighting the technicians' ability to explain the issues and provide clear explanations of the repair options and costs. The Chen Plumbing team is frequently commended for their reliability, trustworthiness, and excellent workmanship. Customers also mention the convenience of the service, with many expressing gratitude for the prompt response and ability to accommodate their schedules. Additionally, customers appreciate the professionalism and communication of the office staff, with many mentioning the helpfulness and efficiency of the team. Negative sentiments are minimal and do not represent a clear, recurring trend. However, it is worth noting that some customers have expressed concerns about the price, with a few mentioning that they felt the charges were high. Overall, the reviews suggest that Chen Plumbing consistently delivers high-quality services, with a focus on customer satisfaction and professionalism.

Job Locations and Reviews

Customer wanted copper line going to water heater disconnected and capped. Disconnected copper line and capped right after tee to furnace. Cut on gas and leak tested cap.
Customer wanted copper line going to water heater disconnected and capped. Disconnected copper line and capped right after tee to furnace. Cut on gas and leak tested cap.
Cody A.
Cody A. Checked in
Customer wanted copper line going to water heater disconnected and capped. Disconnected copper line and capped right after tee to furnace. Cut on gas and leak tested cap.
Decatur, GA 30033
Custom basement toilet is not flushing. I check the sewage ejector pump the sewage pump keep running and pushing up, the check valve is failing and as water being pushed up it keep going back down. The pump kept running because of that. I replaced the check valve and ball valve combo quiet. There are a little empty hole right next to the basin. I recommend customer to fill that hole up with concrete.
Custom basement toilet is not flushing. I check the sewage ejector pump the sewage pump keep running and pushing up, the check valve is failing and as water being pushed up it keep going back down. The pump kept running because of that. I replaced the check valve and ball valve combo quiet. There are a little empty hole right next to the basin. I recommend customer to fill that hole up with concrete.
Khoa N.
Khoa N. Checked in
Custom basement toilet is not flushing. I check the sewage ejector pump the sewage pump keep running and pushing up, the check valve is failing and as water being pushed up it keep going back down. The pump kept running because of that. I replaced the check valve and ball valve combo quiet. There are a little empty hole right next to the basin. I recommend customer to fill that hole up with concrete.
Decatur, GA 30030
Upon arrival customer stated they are buying the home and had a list of things the inspector flaged. I stated by looking at the water heater. The main concern with it is the age and the stand it is on. Next I got in the crawl space and looked at the cast iron , the un strapped water pipe , and the prv. The home dose not have a prv so one needs to be installed. Also a big concern with the water pipes is that every fitting is a shark bite. The cast iron is in okay condition and there a small amount left in the crawl space. Also the agent suggested a flo by moen. I left estimates for all the work. The customer is planning on closing on the on the 20th and will have us out then to do the work.
Upon arrival customer stated they are buying the home and had a list of things the inspector flaged. I stated by looking at the water heater. The main concern with it is the age and the stand it is on. Next I got in the crawl space and looked at the cast iron , the un strapped water pipe , and the prv. The home dose not have a prv so one needs to be installed. Also a big concern with the water pipes is that every fitting is a shark bite. The cast iron is in okay condition and there a small amount left in the crawl space. Also the agent suggested a flo by moen. I left estimates for all the work. The customer is planning on closing on the on the 20th and will have us out then to do the work.
Christian  W.
Christian W. Checked in
Upon arrival customer stated they are buying the home and had a list of things the inspector flaged. I stated by looking at the water heater. The main concern with it is the age and the stand it is on. Next I got in the crawl space and looked at the cast iron , the un strapped water pipe , and the prv. The home dose not have a prv so one needs to be installed. Also a big concern with the water pipes is that every fitting is a shark bite. The cast iron is in okay condition and there a small amount left in the crawl space. Also the agent suggested a flo by moen. I left estimates for all the work. The customer is planning on closing on the on the 20th and will have us out then to do the work.
Decatur, GA 30032
Review
Very efficient professional work.
Frank - Decatur, GA 30030
Upon arrival customer stated he could not find a Burgundy toilet to replace the toilet. I informed the customer we would have to do a major tank rebuild. Gave customer estimate. Customer approved the estimate. I replaced everything in the tank. I took out old the fill valve, flush tower, supply line, tank to bowl bolts, and toilet handle. Then I installed all new parts. Tested system and system is working properly with no leaks or issues.
Upon arrival customer stated he could not find a Burgundy toilet to replace the toilet. I informed the customer we would have to do a major tank rebuild. Gave customer estimate. Customer approved the estimate. I replaced everything in the tank. I took out old the fill valve, flush tower, supply line, tank to bowl bolts, and toilet handle. Then I installed all new parts. Tested system and system is working properly with no leaks or issues.
Christian  W.
Christian W. Checked in
Upon arrival customer stated he could not find a Burgundy toilet to replace the toilet. I informed the customer we would have to do a major tank rebuild. Gave customer estimate. Customer approved the estimate. I replaced everything in the tank. I took out old the fill valve, flush tower, supply line, tank to bowl bolts, and toilet handle. Then I installed all new parts. Tested system and system is working properly with no leaks or issues.
Decatur, GA 30030
Review
Dawson was excellent, respectful, clean, on time and a complete gentleman!!!!
Sonia Fitzgerald - Decatur, GA 30034
Response from Chen Plumbing:

Thank you for taking the time to leave this review Sonia. We’re so glad Dawson took good care of you and made the experience a pleasant one.

Replaced cold side piping and expansion tank. Set to 70 psi.
Replaced cold side piping and expansion tank. Set to 70 psi.
Dawson F.
Dawson F. Checked in
Replaced cold side piping and expansion tank. Set to 70 psi.
Decatur, GA 30034
Water heater flush maintenance per customer request.
Water heater flush maintenance per customer request.
Khoa N.
Khoa N. Checked in
Water heater flush maintenance per customer request.
Decatur, GA 30030
Customer 4 inch cast-iron clean out cap fall off and cause water to leaking into the crawlspace whenever the toilet being flush. I replace it with a 3 1/2 inch brass cap as a temporary fix. I recommended customer to replace everything with PVC.
Customer 4 inch cast-iron clean out cap fall off and cause water to leaking into the crawlspace whenever the toilet being flush. I replace it with a 3 1/2 inch brass cap as a temporary fix. I recommended customer to replace everything with PVC.
Khoa N.
Khoa N. Checked in
Customer 4 inch cast-iron clean out cap fall off and cause water to leaking into the crawlspace whenever the toilet being flush. I replace it with a 3 1/2 inch brass cap as a temporary fix. I recommended customer to replace everything with PVC.
Decatur, GA 30033
Review
Charles Walker - Decatur, GA 30033
Response from Chen Plumbing:

Thank you for the review Charles. We’re glad you had a good experience with our team.

Review
Charlie - Decatur, GA 30033
Completed work summary, we successfully completed a partial re-pipe of the 4 inch cast-iron line, ensuring that all targeted sections are  reliable. In addition we addressed a minor interior water paper pair to improve overall functionality. We also completed a full replacement of the bathtub trim, including the waste overflow assembly, and the P-trap. All work was thoroughly tested to ensure everything is functioning as intended.
Completed work summary, we successfully completed a partial re-pipe of the 4 inch cast-iron line, ensuring that all targeted sections are  reliable. In addition we addressed a minor interior water paper pair to improve overall functionality. We also completed a full replacement of the bathtub trim, including the waste overflow assembly, and the P-trap. All work was thoroughly tested to ensure everything is functioning as intended.
Braulio C.
Braulio C. Checked in
Completed work summary, we successfully completed a partial re-pipe of the 4 inch cast-iron line, ensuring that all targeted sections are reliable. In addition we addressed a minor interior water paper pair to improve overall functionality. We also completed a full replacement of the bathtub trim, including the waste overflow assembly, and the P-trap. All work was thoroughly tested to ensure everything is functioning as intended.
Decatur, GA 30033
Review
Honest and precessional.
Anthony - Decatur, GA 30033
Discussed options with customer. Checked crawlspace and assessed any galvanized or cast-iron piping. Left estimate for shower valve replacement.
Discussed options with customer. Checked crawlspace and assessed any galvanized or cast-iron piping. Left estimate for shower valve replacement.
Matthew C.
Matthew C. Checked in
Discussed options with customer. Checked crawlspace and assessed any galvanized or cast-iron piping. Left estimate for shower valve replacement.
Decatur, GA 30033
Back up main sewer line for main building and trailer building , dug up line behind main building, cut access from old cast iron pipe for ran sewer machine and camera , cleared blockage , upon camera inspection done, found belly in the line , we will come back another time for repair quote
Back up main sewer line for main building and trailer building , dug up line behind main building, cut access from old cast iron pipe for ran sewer machine and camera , cleared blockage , upon camera inspection done, found belly in the line , we will come back another time for repair quote
Tim C.
Tim C. Checked in
Back up main sewer line for main building and trailer building , dug up line behind main building, cut access from old cast iron pipe for ran sewer machine and camera , cleared blockage , upon camera inspection done, found belly in the line , we will come back another time for repair quote
Decatur, GA 30035
Review
Replaced Cleanout
Katherine Dillard - Decatur, GA 30032
Response from Chen Plumbing:

We appreciate your review, Katherine, and are pleased we could assist.

Review
Arrived quickly, finished the work that day. I’m very pleased and would recommend them highly.
Katherine - Decatur, GA 30032
Homeowner states that the basement sump pump wasn’t working and it overflowed which triggered the water alarm and homeowner attempted to reset the pump but was unsuccessful and called us to fix the issue. Upon arrival homeowner greeted me in driveway and showed me to the basement area and had already pull out part of an animal the got sucked in the pump. I gave homeowner some solutions and she opted for a pull and reset which I did and the pump would trip the GFCI outlet every time and homeowner then agreed to replace the sump pump. I also informed homeowner that we would have to run the pump drain line properly because it was dumping out to the backyard. She understood and agreed to fix the problem so I removed the old pump and capped off the old line and installed the new sump pump with new check valve and shut off. I then cut off out a section of cast iron to install a 4 inch WYE by 2 inch and reduced it to 1-1/2 and ran new pipe to the new sump pump. Once it was dry fitted I then p
Homeowner states that the basement sump pump wasn’t working and it overflowed which triggered the water alarm and homeowner attempted to reset the pump but was unsuccessful and called us to fix the issue. Upon arrival homeowner greeted me in driveway and showed me to the basement area and had already pull out part of an animal the got sucked in the pump. I gave homeowner some solutions and she opted for a pull and reset which I did and the pump would trip the GFCI outlet every time and homeowner then agreed to replace the sump pump. I also informed homeowner that we would have to run the pump drain line properly because it was dumping out to the backyard. She understood and agreed to fix the problem so I removed the old pump and capped off the old line and installed the new sump pump with new check valve and shut off. I then cut off out a section of cast iron to install a 4 inch WYE by 2 inch and reduced it to 1-1/2 and ran new pipe to the new sump pump. Once it was dry fitted I then p
Eric V.
Eric V. Checked in
Homeowner states that the basement sump pump wasn’t working and it overflowed which triggered the water alarm and homeowner attempted to reset the pump but was unsuccessful and called us to fix the issue. Upon arrival homeowner greeted me in driveway and showed me to the basement area and had already pull out part of an animal the got sucked in the pump. I gave homeowner some solutions and she opted for a pull and reset which I did and the pump would trip the GFCI outlet every time and homeowner then agreed to replace the sump pump. I also informed homeowner that we would have to run the pump drain line properly because it was dumping out to the backyard. She understood and agreed to fix the problem so I removed the old pump and capped off the old line and installed the new sump pump with new check valve and shut off. I then cut off out a section of cast iron to install a 4 inch WYE by 2 inch and reduced it to 1-1/2 and ran new pipe to the new sump pump. Once it was dry fitted I then p
Decatur, GA 30033
Car had hit 6” sdr cleanout in front yard. Dug down and cut out broken section. Replaced broken section flush with ground at homeowners request. Backfilled removed soil. Ran camera down cleanout to city sewer to ensure no further damage caused by the vehicle. No further issue at this time.
Car had hit 6” sdr cleanout in front yard. Dug down and cut out broken section. Replaced broken section flush with ground at homeowners request. Backfilled removed soil. Ran camera down cleanout to city sewer to ensure no further damage caused by the vehicle. No further issue at this time.
Dawson F.
Dawson F. Checked in
Car had hit 6” sdr cleanout in front yard. Dug down and cut out broken section. Replaced broken section flush with ground at homeowners request. Backfilled removed soil. Ran camera down cleanout to city sewer to ensure no further damage caused by the vehicle. No further issue at this time.
Decatur, GA 30032
Left quotes
Left quotes
Braulio C.
Braulio C. Checked in
Left quotes
Decatur, GA 30033
Homeowner states that they are having a strange smell in the third floor bathroom and cannot find it and called us to attempt to locate it. Upon arrival I knocked on door and homeowners greeted me and showed me to the third floor where they had closed the bathroom door to close in the smell. Once it was opened I could smell a strange odor but couldn’t locate and checked the p trap to ensure it had water in the sink as well as the tub. Suggested to the homeowner to cut the drywall behind the p trap in the vanity and they agreed to it. I cut out a large rectangular piece of drywall and removed it and took video and used a CO2 sensor to test for any leaks but was unsuccessful. Showed homeowner both pictures and videos and explained that there was no smell or any marks to indicate that there was a leak and finally checked the attic. Everything was properly connected and also couldn’t find any PVC breaks or any connections without primer or glue. Finally did my inspection and highly recomme
Homeowner states that they are having a strange smell in the third floor bathroom and cannot find it and called us to attempt to locate it. Upon arrival I knocked on door and homeowners greeted me and showed me to the third floor where they had closed the bathroom door to close in the smell. Once it was opened I could smell a strange odor but couldn’t locate and checked the p trap to ensure it had water in the sink as well as the tub. Suggested to the homeowner to cut the drywall behind the p trap in the vanity and they agreed to it. I cut out a large rectangular piece of drywall and removed it and took video and used a CO2 sensor to test for any leaks but was unsuccessful. Showed homeowner both pictures and videos and explained that there was no smell or any marks to indicate that there was a leak and finally checked the attic. Everything was properly connected and also couldn’t find any PVC breaks or any connections without primer or glue. Finally did my inspection and highly recomme
Eric V.
Eric V. Checked in
Homeowner states that they are having a strange smell in the third floor bathroom and cannot find it and called us to attempt to locate it. Upon arrival I knocked on door and homeowners greeted me and showed me to the third floor where they had closed the bathroom door to close in the smell. Once it was opened I could smell a strange odor but couldn’t locate and checked the p trap to ensure it had water in the sink as well as the tub. Suggested to the homeowner to cut the drywall behind the p trap in the vanity and they agreed to it. I cut out a large rectangular piece of drywall and removed it and took video and used a CO2 sensor to test for any leaks but was unsuccessful. Showed homeowner both pictures and videos and explained that there was no smell or any marks to indicate that there was a leak and finally checked the attic. Everything was properly connected and also couldn’t find any PVC breaks or any connections without primer or glue. Finally did my inspection and highly recomme
Decatur, GA 30033
Customer downstair kitchen sink back up when washer run, I cleared out pipe thru clean out near washer dryer. A lot of tissue build up as cast iron pipe very corroded and have scale build up. Section of main line have a belly in it submerged under water. Recommended customer to replace pipe from house to street. No guarantee as pipe need to be replace.
Customer downstair kitchen sink back up when washer run, I cleared out pipe thru clean out near washer dryer. A lot of tissue build up as cast iron pipe very corroded and have scale build up. Section of main line have a belly in it submerged under water. Recommended customer to replace pipe from house to street. No guarantee as pipe need to be replace.
Khoa N.
Khoa N. Checked in
Customer downstair kitchen sink back up when washer run, I cleared out pipe thru clean out near washer dryer. A lot of tissue build up as cast iron pipe very corroded and have scale build up. Section of main line have a belly in it submerged under water. Recommended customer to replace pipe from house to street. No guarantee as pipe need to be replace.
Decatur, GA 30030
Upon arrival customer stated they wanted to make sure the sump pump worked in the basement and to see why the shower was leaking. I filled up a 5 gallon bucket and make sure the sump pump work. The sump pump is working properly. While I was testing the sump pump I had the shower running. I was not able to get the shower to leak until I ran the water on the side of the shower where I saw missing grout on the shower wall. I informed the customer they would have get a tile guy to fix that issue. Customer also stated he was concerned about the cast iron so I left customer with estimate to replace all the cast iron inside the home.
Upon arrival customer stated they wanted to make sure the sump pump worked in the basement and to see why the shower was leaking. I filled up a 5 gallon bucket and make sure the sump pump work. The sump pump is working properly. While I was testing the sump pump I had the shower running. I was not able to get the shower to leak until I ran the water on the side of the shower where I saw missing grout on the shower wall. I informed the customer they would have get a tile guy to fix that issue. Customer also stated he was concerned about the cast iron so I left customer with estimate to replace all the cast iron inside the home.
Christian  W.
Christian W. Checked in
Upon arrival customer stated they wanted to make sure the sump pump worked in the basement and to see why the shower was leaking. I filled up a 5 gallon bucket and make sure the sump pump work. The sump pump is working properly. While I was testing the sump pump I had the shower running. I was not able to get the shower to leak until I ran the water on the side of the shower where I saw missing grout on the shower wall. I informed the customer they would have get a tile guy to fix that issue. Customer also stated he was concerned about the cast iron so I left customer with estimate to replace all the cast iron inside the home.
Decatur, GA 30033
I returned today to install a new toilet. I took out the old toilet and installed a new western toilet. I installed a new wax ring, new Jonny bolts, and installed a new supply line. I tested toilet multiple times and toilet is working properly with no leaks or issues. After I tested the toilet I put a new beed of caulk around the base of the toilet.
I returned today to install a new toilet. I took out the old toilet and installed a new western toilet. I installed a new wax ring, new Jonny bolts, and installed a new supply line. I tested toilet multiple times and toilet is working properly with no leaks or issues. After I tested the toilet I put a new beed of caulk around the base of the toilet.
Christian  W.
Christian W. Checked in
I returned today to install a new toilet. I took out the old toilet and installed a new western toilet. I installed a new wax ring, new Jonny bolts, and installed a new supply line. I tested toilet multiple times and toilet is working properly with no leaks or issues. After I tested the toilet I put a new beed of caulk around the base of the toilet.
Decatur, GA 30033
Upon arrival customer stated that when the shower is turned on that water comes out of the handle. Customer also stated that the sink in the same bathroom drains slow. I informed the customer that I would have to replace the cartridge and I also informed her for me to clear the drain I would have to run my hand held snake. Gave customer estimate. Customer approved the estimate. I run snake down drain multiple times and was able to get the drain to drain properly. Then I took the old cartridge out and installed the new one. I tested system and system is working properly with no leaks or issues.
Upon arrival customer stated that when the shower is turned on that water comes out of the handle. Customer also stated that the sink in the same bathroom drains slow. I informed the customer that I would have to replace the cartridge and I also informed her for me to clear the drain I would have to run my hand held snake. Gave customer estimate. Customer approved the estimate. I run snake down drain multiple times and was able to get the drain to drain properly. Then I took the old cartridge out and installed the new one. I tested system and system is working properly with no leaks or issues.
Christian  W.
Christian W. Checked in
Upon arrival customer stated that when the shower is turned on that water comes out of the handle. Customer also stated that the sink in the same bathroom drains slow. I informed the customer that I would have to replace the cartridge and I also informed her for me to clear the drain I would have to run my hand held snake. Gave customer estimate. Customer approved the estimate. I run snake down drain multiple times and was able to get the drain to drain properly. Then I took the old cartridge out and installed the new one. I tested system and system is working properly with no leaks or issues.
Decatur, GA 30034
Customer had a stoppage in bathroom group when water was backing up into tub. Customer stated she heard water rushing and clear the tub when a shower was being taken. This is an indication that there was a stoppage but it cleared. Ran the tub, faucet, shower and did multiple toilet flushes and had no gurgling or backing up in the bathroom. Left quote to run camera if any additional stoppages occur as this can be an indication of an issue in the line if it becomes a repeat offender. Customer’s pressure was at 120 psi on this check up. Customer declined repairs for pressure at this time. Left quote for prv and thermal expansion tank replacement.
Customer had a stoppage in bathroom group when water was backing up into tub. Customer stated she heard water rushing and clear the tub when a shower was being taken. This is an indication that there was a stoppage but it cleared. Ran the tub, faucet, shower and did multiple toilet flushes and had no gurgling or backing up in the bathroom. Left quote to run camera if any additional stoppages occur as this can be an indication of an issue in the line if it becomes a repeat offender. Customer’s pressure was at 120 psi on this check up. Customer declined repairs for pressure at this time. Left quote for prv and thermal expansion tank replacement.
Cody B.
Cody B. Checked in
Customer had a stoppage in bathroom group when water was backing up into tub. Customer stated she heard water rushing and clear the tub when a shower was being taken. This is an indication that there was a stoppage but it cleared. Ran the tub, faucet, shower and did multiple toilet flushes and had no gurgling or backing up in the bathroom. Left quote to run camera if any additional stoppages occur as this can be an indication of an issue in the line if it becomes a repeat offender. Customer’s pressure was at 120 psi on this check up. Customer declined repairs for pressure at this time. Left quote for prv and thermal expansion tank replacement.
Decatur, GA 30030
Review
Professional efficient service.
Frank - Decatur, GA 30030
Upon arrival customer stated the toilet was leaking into the basement. I informed the customer we would be to pull the toilet and see if the flange is broke or if it just needed a new wax ring. Gave customer estimate. Customer approved estimate. I pulled the toilet and inspected the flange. The flange looked good so I replaced the wax ring and the Jonny bolts. I tested to insure there was no leaks and there was not any. Customer also stated the toilet runs. Gave customer estimate. Customer approved estimate. I was not able to find the parts due to the age of the flush tower and informed the customer we would have to rebuild the whole tank or replace the toilet. Customer stated he wanted to just replace the toilet and would call us back out when they get the new toilet.
Upon arrival customer stated the toilet was leaking into the basement. I informed the customer we would be to pull the toilet and see if the flange is broke or if it just needed a new wax ring. Gave customer estimate. Customer approved estimate. I pulled the toilet and inspected the flange. The flange looked good so I replaced the wax ring and the Jonny bolts. I tested to insure there was no leaks and there was not any. Customer also stated the toilet runs. Gave customer estimate. Customer approved estimate. I was not able to find the parts due to the age of the flush tower and informed the customer we would have to rebuild the whole tank or replace the toilet. Customer stated he wanted to just replace the toilet and would call us back out when they get the new toilet.
Christian  W.
Christian W. Checked in
Upon arrival customer stated the toilet was leaking into the basement. I informed the customer we would be to pull the toilet and see if the flange is broke or if it just needed a new wax ring. Gave customer estimate. Customer approved estimate. I pulled the toilet and inspected the flange. The flange looked good so I replaced the wax ring and the Jonny bolts. I tested to insure there was no leaks and there was not any. Customer also stated the toilet runs. Gave customer estimate. Customer approved estimate. I was not able to find the parts due to the age of the flush tower and informed the customer we would have to rebuild the whole tank or replace the toilet. Customer stated he wanted to just replace the toilet and would call us back out when they get the new toilet.
Decatur, GA 30030
Customer had Delta tub spout diverter with diverter piece, broken off.  Attempted to extract tub spout, but was seized in cross threaded. Cut out tub, spout, and got appropriate tub spout replacement for Delta adapter.
Customer had Delta tub spout diverter with diverter piece, broken off.  Attempted to extract tub spout, but was seized in cross threaded. Cut out tub, spout, and got appropriate tub spout replacement for Delta adapter.
Matthew C.
Matthew C. Checked in
Customer had Delta tub spout diverter with diverter piece, broken off. Attempted to extract tub spout, but was seized in cross threaded. Cut out tub, spout, and got appropriate tub spout replacement for Delta adapter.
Decatur, GA 30030
Review
Arman Tolentino - Decatur, GA 30032
Response from Chen Plumbing:

Thanks, Arman. It means a lot that you trusted us. We’ll be here if you ever need us down the road.

Attempted to unclog line with manual snake could not unclog. Customer did not want to proceed any further.
Attempted to unclog line with manual snake could not unclog. Customer did not want to proceed any further.
Braulio C.
Braulio C. Checked in
Attempted to unclog line with manual snake could not unclog. Customer did not want to proceed any further.
Decatur, GA 30034
Customer complaint was garbage disposal not working found garbage disposal needed to be reset, customer also wanted sink to be looked at low flow on sink filter inside was clogged, clean out and fixed no issues. Everything is working as intended.
Customer complaint was garbage disposal not working found garbage disposal needed to be reset, customer also wanted sink to be looked at low flow on sink filter inside was clogged, clean out and fixed no issues. Everything is working as intended.
Braulio C.
Braulio C. Checked in
Customer complaint was garbage disposal not working found garbage disposal needed to be reset, customer also wanted sink to be looked at low flow on sink filter inside was clogged, clean out and fixed no issues. Everything is working as intended.
Decatur, GA 30032
Install customer supplied reverse osmosis system. System is too large to be underneath the kitchen sink and will be placed in adjacent cabinet. Drill hole in back of cabinet to run waterlines through. Customer will have half inch hole drilled for desired placement of RO system spout. Secure a new spout to granite countertop and make all necessary connections. System may need to saturate for a duration of time before fully functional.
Install customer supplied reverse osmosis system. System is too large to be underneath the kitchen sink and will be placed in adjacent cabinet. Drill hole in back of cabinet to run waterlines through. Customer will have half inch hole drilled for desired placement of RO system spout. Secure a new spout to granite countertop and make all necessary connections. System may need to saturate for a duration of time before fully functional.
Matthew C.
Matthew C. Checked in
Install customer supplied reverse osmosis system. System is too large to be underneath the kitchen sink and will be placed in adjacent cabinet. Drill hole in back of cabinet to run waterlines through. Customer will have half inch hole drilled for desired placement of RO system spout. Secure a new spout to granite countertop and make all necessary connections. System may need to saturate for a duration of time before fully functional.
Decatur, GA 30030
Review
Matthew was very thorough and thoughtful. He explained what was going on thoroughly and in a way that was easy to understand.
Brandon - Decatur, GA 30033
Walk-through several plumbing issues with customer and gave estimates.
Walk-through several plumbing issues with customer and gave estimates.
Matthew C.
Matthew C. Checked in
Walk-through several plumbing issues with customer and gave estimates.
Decatur, GA 30033
Review
Cody and the Chen team did excellent work. This was the second time he was here. He shows fantastic knowledge of his craft, great professionalism, and a can do work ethic. The Chen team as a whole was extremely responsive and got us service for our septic line repair quickly.
Ronny Eichler - Decatur, GA 30032
Response from Chen Plumbing:

Ronny, thank you for trusting us again. Cody will be proud to hear this—he takes a lot of pride in his craft, professionalism, and that can-do approach. I’m glad our team moved quickly on the septic line repair and got you taken care of.

Review
Cody was fantastic; he was knowledgeable, helpful, and thorough. He guided us through the entire process of getting our new water heater installed, answered all of our questions, and even walked us through the setup after installation. Truly 10/10 service!
Michaela Moore - Decatur, GA 30033
Response from Chen Plumbing:

Michaela, thank you for your thoughtful words. We’re so glad Cody made the installation process smooth and took the time to answer all your questions. It means a lot knowing you felt supported through the whole process. We’re always here if you need anything down the road.

Review
Eric was on time, went to end of crawl space, took photos, offered options to redirect flow of sump pump outflow. I didn’t choose any of the options, but it set my mind at ease about water flowing from crawlspace. I decided to address the source of the water entering the crawlspace another day.
Ann - Decatur, GA 30033
Review
Khoa was pleasant to deal with and did a great job. One of the reasons I continue to use your services.
Jack - Decatur, GA 30030
Review
lonnie wonnum - Decatur, GA 30034
Response from Chen Plumbing:

Thank you, Lonnie, we truly appreciate your support!

Review
Excellent work very knowledgeable and trustworthy
Lillian Jackson - Decatur, GA 30032
Response from Chen Plumbing:

Thank you for the kind review Lillian! We’re glad you felt confident in our work and knowledge. It means a lot that you trust us, and we’ll be here anytime you need plumbing help again.

Review
Scheduling with Chen Plumbing has been so easy and there is always a courtesy call/text when the tech is on the way, which has been very helpful when scheduling work for my personal home, as well as my client’s homes (interior designer). For this service call in particular, Matthew was on time, very courteous and knowledgeable, explained everything to myself & client giving options, and completed the work in a timely and efficient manner. Would highly recommend!
Jennifer - Decatur, GA 30030
Review
Scheduling with Chen Plumbing has been so easy and there is always a courtesy call/text when the tech is on the way, which has been very helpful when scheduling work for my personal home, as well as my clients homes (interior designer). For this service call in particular, our tech, Matthew, was on time, very courteous and knowledgeable, explained everything to myself & client giving options, and completed the work in a timely and efficient manner. Would highly recommend!
Jennifer Carter - Decatur, GA 30030
Response from Chen Plumbing:

Hey Jennifer, thank you so much for the wonderful feedback! We’re glad our scheduling process and courtesy updates have been helpful for both your home and your clients’ projects. I’ll be sure to share your kind words with Matthew—sounds like he delivered the kind of professionalism, clear communication, and efficiency we aim for every time. We truly appreciate your recommendation and look forward to helping again whenever you need us.

Review
Great!
Michael - Decatur, GA 30033
Review
“Great Service, knowledgeable about job, and all-around very cordial.
Leroy - Decatur, GA 30034
Review
Tim was professional- very prompt service for a Sunday
David - Decatur, GA 30033
Review
Great Service!
Lisa - Decatur, GA 30033
Review
Good work
Maureen - Decatur, GA 30033
Review
Was glad to see Mr. Chen himself!
Ellen - Decatur, GA 30030
Review
I’m really impressed with Chen Plumbing. From the start, communications with the front office were friendly and clear, and they were able to schedule a service call for the next day. Brylen was very professional, diagnosed our issue, and took care of the repair quickly. I’ll definitely call them again!
Matt - Decatur, GA 30030
Review
Great experience with Chen Plumbing! Communication was awesome and they sent someone to our house quickly. Brylen took care of our issue and got it fixed up in no time. Thanks a lot!
Matthew Cowley - Decatur, GA 30030
Response from Chen Plumbing:

Hey Matthew, thank you! We’re glad to hear everything went smoothly and that Brylen was able to get things resolved quickly. We appreciate the kind words and the chance to help out!

Review
The professional was very informative regarding my concerns. He addressed and made recommendations regarding my concerns. If I shall need future services, I will contact Chen. I have recommended the company to my neighbor.
Sakinnah - Decatur, GA 30035
Review
Dean Dragstedt - Decatur, GA 30033
Response from Chen Plumbing:

Hey Dean thanks for trusting us with your plumbing needs. We’re here anytime!

Review
Travis was great!
Rick - Decatur, GA 30030
Review
Prompt, efficient and pleasant. Perfect professionals
Kathleen - Decatur, GA 30033
Review
We had a great experience with Chen. Both technicians were professional, communicative, and worked diligently to help fix our ejector system. We were very pleased with our service.
Reid - Decatur, GA 30033
Review
Dawson and his assistant did an excellent job managing my kitchen sink issue. I have an old home with numerous issues and they navigated each new pitfall and busted fitting as they went. They were thorough running the water for a long time and rechecking the crawlspace over and over to make sure there were no more leaks or issues. I'm extremely happy with their service, they didn't rush and truly made it feel like they cared to fix ALL the issues and not "bandaid" anything to rush to the next job. THANK YOU!
Tiffany Herzog - Decatur, GA 30035
Response from Chen Plumbing:

Hey Tiffany, thank you for taking the time to leave this review. We are glad Dawson and his assistant were able to work through everything and make sure the job was done properly. Older homes definitely bring their own surprises, but we’re always happy to take the extra time to get it right. We appreciate you having us out.

Review
Great job as always - I have been very confident with the results every time Tim Chen Plumbing comes out!
Bob - Decatur, GA 30030
Review
Russ Vick - Decatur, GA 30033
Response from Chen Plumbing:

Thank you, Russ, for the 5-star rating! We appreciate your support and look forward to serving you again.

Review
Matthew was awesome. Did a very thorough investigation and gave me an honest opinion of my situation, which I ultimately decided to put off until a larger renovation. Money well spent to know what my options are. And didn't try to sell me a bunch of BS I don't need. So many of these service providers suck when they expand their businesses - but Tim's new employees annd techs are carrying on his high standards and awesome customer service.
Brian - Decatur, GA 30033
Review
JANICE DOTSON - Decatur, GA 30033
Response from Chen Plumbing:

Hey Janice, thank you for taking a moment to leave us a rating. We’re always here if you need anything!

Review
Best plumber I ever had
Stuart Copeland - Decatur, GA 30033
Response from Chen Plumbing:

Hey Stuart, that’s such a huge compliment, thank you! We're glad we could deliver.

Review
I love a technician that is super responsive and very informative. He was great at giving us all the information we needed to get beyond our due diligence. Thank you for the exceptional service and we will be using you again in the future.
Jessica - Decatur, GA 30033
Review
The proposed repair beyond the clogged toilet was absurd - we’ll just buy a new toilet for half the cost.
Bob - Decatur, GA 30033
Review
They were not the cheapest, because their service is premium work. I’m happy I chose them.
Stan - Decatur, GA 30033
Request Service
projectdetailscustomerschedule
Please tell us more about your plumbing concern…
*
Your Contact and Service Location...
*
*
What Day is Convenient For You?
*
What time of day is best for you?
Mornings
Afternoons

If you’d like to schedule an appointment for a date not listed in our online calendar or absolutely need a specific time of arrival, please call or text us at 678-621-6363 .

By pressing Submit I agree to receive phone, email, or text messages from Chen Plumbing to the provided mobile number and also agree to the Chen Plumbing terms and privacy policy. Message & data rates may apply. Consent is not a condition of purchase. We will never share your personal information with third parties for marketing purposes.
Back Next