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Plumbers in Decatur, GA

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Trusted Plumbing Experts Serving Homes & Businesses in Decatur, GA

When life in Decatur, GA comes to a halt because of a plumbing issue, you deserve a team that shows up fast, treats your home with respect, and delivers lasting results. That’s what you’ll get with Chen Plumbing, a family-owned and operated company proudly serving the greater Atlanta area since 1998.

From cozy homes near Downtown Decatur to historic properties around Oakhurst and Winnona Park, our licensed plumbers have seen—and fixed—it all. We’re known for dependable service, upfront pricing, and craftsmanship that keeps your plumbing running smoothly long after the job is done.

Whether you’re dealing with a clogged drain, leaking water heater, or sudden burst pipe, we’re only a call away.

Call 678-621-6363 or contact us online today to schedule your plumbing service in Decatur, GA.

Plumbing FAQs for Decatur, GA Homeowners

Plumbing Services Designed for Decatur Homes

We understand the unique plumbing challenges in Decatur—aging pipes, hard water, older sewer systems, and heavy seasonal rainfall that can strain drains and sump pumps. Chen Plumbing provides comprehensive residential and light commercial plumbing solutions to protect your property year-round.

Fast & Reliable Emergency Plumbing in Decatur, GA

Burst pipe at midnight? Overflowing toilet before work? Our 24/7 emergency plumbers are ready to help. We arrive equipped to diagnose and repair the issue on the spot—minimizing damage and downtime.

Common emergencies we handle:

  • Burst or leaking pipes
  • Water heater failure or flooding
  • Overflowing toilets and sewage backups
  • Sudden water pressure loss
  • Leaking fixtures or valves

When plumbing problems can’t wait, Decatur homeowners know they can count on Chen Plumbing for immediate, expert help.

Professional Drain Cleaning & Clog Solutions

Don’t settle for temporary fixes—our team provides thorough drain cleaning that removes grease, debris, and buildup at the source. We handle everything from minor sink clogs to full main line blockages.

Our drain cleaning services include:

  • Sink, shower, and tub drain clearing
  • Main line and toilet backups
  • Preventative maintenance for recurring clogs
  • Hydro jet cleaning for complete debris removal

We’ll help keep your home’s plumbing flowing freely, no matter how stubborn the clog.

Hot Water, Every Time: Water Heater Repair & Replacement

From older tank-style models to high-efficiency upgrades, we specialize in water heater installation, maintenance, and repair in Decatur.

Our water heater experts can:

  • Diagnose leaks, rust, or sediment buildup
  • Replace outdated or inefficient units
  • Install energy-efficient tank models
  • Perform safety valve and thermostat repairs

When your hot water goes cold, our technicians restore comfort fast with honest recommendations and quality craftsmanship.

Endless Efficiency: Tankless Water Heater Installation & Service

Ready to upgrade to endless hot water? A tankless water heater provides instant comfort, improved efficiency, and saves valuable space.

Benefits of going tankless with Chen Plumbing:

  • Continuous hot water on demand
  • Lower energy bills and reduced standby loss
  • Compact, wall-mounted design
  • Extended lifespan and low maintenance

We’ll help you choose and install the right system for your household, so you can enjoy reliable hot water whenever you need it.

Pure Water, Healthy Home: Water Filtration & Softening Systems

Hard water and sediment can shorten the life of your fixtures and appliances. Chen Plumbing installs custom water filtration systems designed for Decatur’s unique water conditions.

Water filtration services we offer:

  • Sediment filters to protect plumbing lines
  • Reverse osmosis (RO) drinking systems
  • Whole-home filtration units
  • Water softeners to prevent mineral buildup

Cleaner, healthier water means better-tasting drinks, longer-lasting fixtures, and peace of mind for your family.

Bathroom, Kitchen & Fixture Upgrades

Modern plumbing can make daily routines smoother and more efficient. We handle everything from small repairs to full fixture installations with care and precision.

Our fixture services include:

  • Faucet and sink replacement
  • Toilet repair and installation
  • Shower and bathtub upgrades
  • Garbage disposal installation

We’ll make your kitchen and bathroom feel like new—without the stress of a full remodel.

Safe & Reliable Gas Line Services

Natural gas is efficient but requires experienced handling. Our licensed plumbers provide gas line installation and repair for appliances and home additions.

Our gas services include:

  • Gas line leak detection and repair
  • New gas line installation for stoves, dryers, or fireplaces
  • Outdoor kitchen and grill hookups
  • Gas pressure testing for safety and compliance

If you ever suspect a gas leak, leave your home immediately and call 911, then contact our team once it’s safe.

Exterior Plumbing Services: Protect What’s Outside Too

Your outdoor plumbing is just as important as what’s inside. Chen Plumbing provides comprehensive exterior plumbing repair and maintenance to keep your property protected year-round.

Our exterior plumbing services include:

  • Hose bibb and spigot repair or replacement
  • Outdoor faucet and irrigation line repair
  • Water line leak detection and repair
  • Exterior pipe insulation and repiping
  • Camera inspections for buried plumbing lines

If you notice water pooling in your yard or a drop in water pressure, we’ll locate the source quickly to prevent costly damage.

Why Decatur Homeowners Trust Our Family-Owned Plumbing Company

At Chen Plumbing, family means everything—and that’s how we treat every customer. For more than 25 years, we’ve built relationships across the greater Atlanta community rooted in trust, transparency, and genuine care. 

Here’s what makes us different:

  • Family-Owned & Operated: We take pride in treating every home like our own and every customer like family.
  • Integrity You Can Count On: Honest pricing, no surprises, and clear communication every step of the way.
  • Local Experience: Decades serving Decatur and surrounding neighborhoods mean we understand local water systems, city codes, and home types.
  • Quality Work, Guaranteed: Every job is backed by our commitment to excellence and long-lasting results.
  • Community Focused: We’re not just working in Decatur—we live, shop, and serve here too.

When you call Chen Plumbing, you’re supporting a local business that cares deeply about its community and customers.

Schedule Your Plumbing Service in Decatur, GA Today

Whether it’s a late-night leak, a failing water heater, or an overdue upgrade, Chen Plumbing is the name Decatur homeowners trust for reliable, family-focused service.

Our licensed plumbers are ready to tackle any plumbing issue with skill, speed, and a smile. Call 678-621-6363 or contact us online to schedule your appointment today and experience the Chen Plumbing difference.

Recent Jobs and Reviews in Decatur, GA

Rated 5.0 out of 5 stars based on 100 customer reviews

Customers say: The reviews exhibit a positive overall sentiment, with recurring positive themes and sentiments. The majority of customers express satisfaction with the services provided, praising the technicians' professionalism, expertise, and courteousness. Customers also appreciate the prompt and efficient service, with many highlighting the technicians' ability to explain the issues and provide clear explanations of the repair options and costs. The Chen Plumbing team is frequently commended for their reliability, trustworthiness, and excellent workmanship. Customers also mention the convenience of the service, with many expressing gratitude for the prompt response and ability to accommodate their schedules. Additionally, customers appreciate the professionalism and communication of the office staff, with many mentioning the helpfulness and efficiency of the team. Negative sentiments are minimal and do not represent a clear, recurring trend. However, it is worth noting that some customers have expressed concerns about the price, with a few mentioning that they felt the charges were high. Overall, the reviews suggest that Chen Plumbing consistently delivers high-quality services, with a focus on customer satisfaction and professionalism.

Our Local Reviews by City

Job Locations and Reviews

Remove existing water heater and haul away. Furnish and install new 50 gallon gas water heater with new tank shut off and thermal expansion tank with bracket. Also install drip pan under heater. In crawl space install sump pump with basin. Run vent and discharge. Installed new water heater, and new basin and sump pump in crawlspace. Also installed new PRV. Tested all work and no leaks were present at this time and everything was working as it should. PRV was replaced and water pressure is low. Stated to customer that main waterline may be galvanized, which is restricting water. Will send estimate for new water line.
Remove existing water heater and haul away. Furnish and install new 50 gallon gas water heater with new tank shut off and thermal expansion tank with bracket. Also install drip pan under heater. In crawl space install sump pump with basin. Run vent and discharge. Installed new water heater, and new basin and sump pump in crawlspace. Also installed new PRV. Tested all work and no leaks were present at this time and everything was working as it should. PRV was replaced and water pressure is low. Stated to customer that main waterline may be galvanized, which is restricting water. Will send estimate for new water line.
Simeon R.
Simeon R. Checked in
Remove existing water heater and haul away. Furnish and install new 50 gallon gas water heater with new tank shut off and thermal expansion tank with bracket. Also install drip pan under heater. In crawl space install sump pump with basin. Run vent and discharge. Installed new water heater, and new basin and sump pump in crawlspace. Also installed new PRV. Tested all work and no leaks were present at this time and everything was working as it should. PRV was replaced and water pressure is low. Stated to customer that main waterline may be galvanized, which is restricting water. Will send estimate for new water line.
Decatur, GA 30030
Cleaned up pieces of concrete as well as picked up equipment
Cleaned up pieces of concrete as well as picked up equipment
Braulio C.
Braulio C. Checked in
Cleaned up pieces of concrete as well as picked up equipment
Decatur, GA 30030
Review
Judy Martinez - Decatur, GA 30033
Response from Chen Plumbing:

Thank you, Judy, for taking the time to leave a review. We appreciate your support!

Review
Compliments to Chen Plumbing for sending Cody out to my home to replace the water heater. Cody was on time for the first visit to evaluate and provide an estimate. He thoroughly explained the work needed and the costs. The next day he returned, again at the time we agreed, with his associate, Christian, and they efficiently completed the replacement. Cody reviewed the work that was completed, including photos, and left the house clean and removed all the old parts and equipment. They were respectful at all times, and it was a pleasure to have them in my home. Thank you!
Judy - Decatur, GA 30033
Chase B.
Chase B. Checked in
Customer needing sewer line camera ran from clean out to the city’s tap. Gave customer estimate, customer approved estimate. Ran camera down sewer line and found no issues on customers line. Noticed roots on the city’s line but no problems on the customers line.
Decatur, GA 30033
Replaced a old tankless water heater with Navien NPE 240A2 with navirecir system, cross over valve installed under the master bathroom sink
Replaced a old tankless water heater with Navien NPE 240A2 with navirecir system, cross over valve installed under the master bathroom sink
Tim C.
Tim C. Checked in
Replaced a old tankless water heater with Navien NPE 240A2 with navirecir system, cross over valve installed under the master bathroom sink
Decatur, GA 30033
Discussed with customer and signed for membership program at this rental property
Discussed with customer and signed for membership program at this rental property
Tim C.
Tim C. Checked in
Discussed with customer and signed for membership program at this rental property
Decatur, GA 30030
Unjammed disposal , replaced AAV , snake drain
Unjammed disposal , replaced AAV , snake drain
Tim C.
Tim C. Checked in
Unjammed disposal , replaced AAV , snake drain
Decatur, GA 30030
Pull and reset master corner shape toilet , manually removed a long match was stucked inside the toilet bowl , pull toilet back with new wax , closet bolts , supply line .
Pull and reset master corner shape toilet , manually removed a long match was stucked inside the toilet bowl , pull toilet back with new wax , closet bolts , supply line .
Tim C.
Tim C. Checked in
Pull and reset master corner shape toilet , manually removed a long match was stucked inside the toilet bowl , pull toilet back with new wax , closet bolts , supply line .
Decatur, GA 30033
Came out for a leak on the kitchen sink. Found the base of the sink has a crack running all the way across the bottom of it. Garbage disposal needs the mounting bracket replaced, or the entire disposal replaced. Left quote to perform either repair once the sink basin has been replaced. Informed customer we do not do under mounted sinks. Will extend reschedule credit of $35 onto repair costs if scheduled within 30 days. Notified homeowner of this
Came out for a leak on the kitchen sink. Found the base of the sink has a crack running all the way across the bottom of it. Garbage disposal needs the mounting bracket replaced, or the entire disposal replaced. Left quote to perform either repair once the sink basin has been replaced. Informed customer we do not do under mounted sinks. Will extend reschedule credit of $35 onto repair costs if scheduled within 30 days. Notified homeowner of this
Dawson F.
Dawson F. Checked in
Came out for a leak on the kitchen sink. Found the base of the sink has a crack running all the way across the bottom of it. Garbage disposal needs the mounting bracket replaced, or the entire disposal replaced. Left quote to perform either repair once the sink basin has been replaced. Informed customer we do not do under mounted sinks. Will extend reschedule credit of $35 onto repair costs if scheduled within 30 days. Notified homeowner of this
Decatur, GA 30032
Review
Tim Chen Plumbing is professional and reliable. They offer excellent service with top notch know-how of how to complete the jobs correctly the first time! Everything was explained and shown to me before work commenced and then again once it was complete. I thoroughly trust Tim Chen Plumbing for all of my house hold plumbing needs.
Cris - Decatur, GA 30033
Replaced a leaking disposal with new drain pipe
Replaced a leaking disposal with new drain pipe
Tim C.
Tim C. Checked in
Replaced a leaking disposal with new drain pipe
Decatur, GA 30033
Quoted new toilet , scheduled for Friday
Quoted new toilet , scheduled for Friday
Tim C.
Tim C. Checked in
Quoted new toilet , scheduled for Friday
Decatur, GA 30033
Quoted water heaters replacement today
Quoted water heaters replacement today
Tim C.
Tim C. Checked in
Quoted water heaters replacement today
Decatur, GA 30033
Customer had popping sound coming from 10 year-old water heater. Explain to customer about sediment in tank and reason for popping sounds gave customer options to replace heater. Also found pressure to be at 90 psi along with a bad thermal expansion tank in crawlspace. Give additional options for repairs/replacements on these items. Replaced heater with Rheem 40 gallon gas water heater with new ball valve and Thermal expansion tank. Also relocated thermal expansion tank from crawlspace to laundry room with heater. Installed PRV in crawlspace with new ball valve set pressure to 60. Cap gas line going to light pole in front of house. after work was complete checked all areas for leaks and proper function.
Customer had popping sound coming from 10 year-old water heater. Explain to customer about sediment in tank and reason for popping sounds gave customer options to replace heater. Also found pressure to be at 90 psi along with a bad thermal expansion tank in crawlspace. Give additional options for repairs/replacements on these items. Replaced heater with Rheem 40 gallon gas water heater with new ball valve and Thermal expansion tank. Also relocated thermal expansion tank from crawlspace to laundry room with heater. Installed PRV in crawlspace with new ball valve set pressure to 60. Cap gas line going to light pole in front of house. after work was complete checked all areas for leaks and proper function.
Cody A.
Cody A. Checked in
Customer had popping sound coming from 10 year-old water heater. Explain to customer about sediment in tank and reason for popping sounds gave customer options to replace heater. Also found pressure to be at 90 psi along with a bad thermal expansion tank in crawlspace. Give additional options for repairs/replacements on these items. Replaced heater with Rheem 40 gallon gas water heater with new ball valve and Thermal expansion tank. Also relocated thermal expansion tank from crawlspace to laundry room with heater. Installed PRV in crawlspace with new ball valve set pressure to 60. Cap gas line going to light pole in front of house. after work was complete checked all areas for leaks and proper function.
Decatur, GA 30033
Will return tomorrow morning to do work.
Will return tomorrow morning to do work.
Cody A.
Cody A. Checked in
Will return tomorrow morning to do work.
Decatur, GA 30033
Fixed a slow bathroom sink drain for the back bathroom
Fixed a slow bathroom sink drain for the back bathroom
Tim C.
Tim C. Checked in
Fixed a slow bathroom sink drain for the back bathroom
Decatur, GA 30033
Review
Water Heater Replacement
Wp Mountain - Decatur, GA 30033
Response from Chen Plumbing:

We are glad we could help with the water heater! Thank you for choosing us and taking the time to leave a review, Wp Mountain. If you need anything else down the road, we are here for you.

Review
Shawn, plumber/technician, was thorough, explained everything and when installed new water heater, again explained process.
Pat - Decatur, GA 30033
Return to install new water heater. Removed old unit, cleaned behind and under. Due to space constraints and restrictions we were unable to place a drip pan. The alterations needed to make it fit would render the drip pan useless. New ball valve installed, thermal expansion tank and mounting bracket installed. New gas sediment trap installed. Unit pressurized and lit. I set one mark below standard at Ms. Pat’s request. Cleaned site and made sure everything was working. I discussed the benefits of our maintenance membership program, and ensured Ms. Pat is happy with all work today. Water to building did not have to be shut down today.
Return to install new water heater. Removed old unit, cleaned behind and under. Due to space constraints and restrictions we were unable to place a drip pan. The alterations needed to make it fit would render the drip pan useless. New ball valve installed, thermal expansion tank and mounting bracket installed. New gas sediment trap installed. Unit pressurized and lit. I set one mark below standard at Ms. Pat’s request. Cleaned site and made sure everything was working. I discussed the benefits of our maintenance membership program, and ensured Ms. Pat is happy with all work today. Water to building did not have to be shut down today.
Shawn B.
Shawn B. Checked in
Return to install new water heater. Removed old unit, cleaned behind and under. Due to space constraints and restrictions we were unable to place a drip pan. The alterations needed to make it fit would render the drip pan useless. New ball valve installed, thermal expansion tank and mounting bracket installed. New gas sediment trap installed. Unit pressurized and lit. I set one mark below standard at Ms. Pat’s request. Cleaned site and made sure everything was working. I discussed the benefits of our maintenance membership program, and ensured Ms. Pat is happy with all work today. Water to building did not have to be shut down today.
Decatur, GA 30033
Sewer Main Outdoor Installation - 40 feet to 90 feet in developed length AND less than 12 feet at deepest point: Installation of an exterior sewer line ranging from 40 to 90 feet in developed length, with trench depths of up to 12 feet. Scope of work includes excavation, proper pipe placement with required slope for drainage, installation of bedding material, secure tie-in to the existing sewer or municipal system, and thorough backfilling for stability. Cleanouts are included as needed for access and maintenance. All materials and methods are selected to support long-term performance and system reliability. Warranty: Includes a 5-year parts and labor warranty covering the complete sewer main installation. Warranty Disclaimer: Warranty excludes damage or blockages caused by improper use, including flushing “flushable” wipes, feminine products, paper towels, grease, or other foreign objects, as well as excessive use of chemical drain cleaners. Proper use and maintenance are required t
Sewer Main Outdoor Installation - 40 feet to 90 feet in developed length AND less than 12 feet at deepest point: Installation of an exterior sewer line ranging from 40 to 90 feet in developed length, with trench depths of up to 12 feet. Scope of work includes excavation, proper pipe placement with required slope for drainage, installation of bedding material, secure tie-in to the existing sewer or municipal system, and thorough backfilling for stability. Cleanouts are included as needed for access and maintenance. All materials and methods are selected to support long-term performance and system reliability. Warranty: Includes a 5-year parts and labor warranty covering the complete sewer main installation. Warranty Disclaimer: Warranty excludes damage or blockages caused by improper use, including flushing “flushable” wipes, feminine products, paper towels, grease, or other foreign objects, as well as excessive use of chemical drain cleaners. Proper use and maintenance are required t
Braulio C.
Braulio C. Checked in
Sewer Main Outdoor Installation - 40 feet to 90 feet in developed length AND less than 12 feet at deepest point: Installation of an exterior sewer line ranging from 40 to 90 feet in developed length, with trench depths of up to 12 feet. Scope of work includes excavation, proper pipe placement with required slope for drainage, installation of bedding material, secure tie-in to the existing sewer or municipal system, and thorough backfilling for stability. Cleanouts are included as needed for access and maintenance. All materials and methods are selected to support long-term performance and system reliability. Warranty: Includes a 5-year parts and labor warranty covering the complete sewer main installation. Warranty Disclaimer: Warranty excludes damage or blockages caused by improper use, including flushing “flushable” wipes, feminine products, paper towels, grease, or other foreign objects, as well as excessive use of chemical drain cleaners. Proper use and maintenance are required t
Decatur, GA 30030
Review
Totally professional I would rate them A1 for their knowledge in their communication on what was about to happen and what would be created at the end of their project
Dave Trahan - Decatur, GA 30035
Response from Chen Plumbing:

Thank you for the great review, Dave. We are really glad our team kept you informed and delivered results you could feel confident about. We truly appreciate your feedback and support.

Customer had an electric tankless that was not getting the water up to the adequate temperature. Went through the manual and checked everything the book said for possible issues. Could not restore proper service to the unit. Customer elected to just replace it with a tank. Purchased material and installed new 40 gallon electric tank. Tied back into existing plumbing. Ran new t&p through the crawlspace and out of the side of the home. Tested to ensure a leak free installation. Customer is going to have an electrician come out to remove the wiring from the old unit and run power to the new water heater. We bled all the air out of the tank so it will be ready to power on as soon as the electrical is connected. No further issue at this time.
Customer had an electric tankless that was not getting the water up to the adequate temperature. Went through the manual and checked everything the book said for possible issues. Could not restore proper service to the unit. Customer elected to just replace it with a tank. Purchased material and installed new 40 gallon electric tank. Tied back into existing plumbing. Ran new t&p through the crawlspace and out of the side of the home. Tested to ensure a leak free installation. Customer is going to have an electrician come out to remove the wiring from the old unit and run power to the new water heater. We bled all the air out of the tank so it will be ready to power on as soon as the electrical is connected. No further issue at this time.
Dawson F.
Dawson F. Checked in
Customer had an electric tankless that was not getting the water up to the adequate temperature. Went through the manual and checked everything the book said for possible issues. Could not restore proper service to the unit. Customer elected to just replace it with a tank. Purchased material and installed new 40 gallon electric tank. Tied back into existing plumbing. Ran new t&p through the crawlspace and out of the side of the home. Tested to ensure a leak free installation. Customer is going to have an electrician come out to remove the wiring from the old unit and run power to the new water heater. We bled all the air out of the tank so it will be ready to power on as soon as the electrical is connected. No further issue at this time.
Decatur, GA 30035
Review
G
John - Decatur, GA 30033
Replaced a leaking disposal with 3/4 hp insinkerator disposal
Replaced a leaking disposal with 3/4 hp insinkerator disposal
Tim C.
Tim C. Checked in
Replaced a leaking disposal with 3/4 hp insinkerator disposal
Decatur, GA 30033
Call to provide estimate for water heater replacement. Arrived and met with Pat. She has a 15 year old gas 40 gallon water heater. The new water heater will need a thermal expansion tank and mounting bracket, shut off valve if possible, drip pan, T&P drain line, and new sediment trap gas assembly. Estimate has been provided.
Call to provide estimate for water heater replacement. Arrived and met with Pat. She has a 15 year old gas 40 gallon water heater. The new water heater will need a thermal expansion tank and mounting bracket, shut off valve if possible, drip pan, T&P drain line, and new sediment trap gas assembly. Estimate has been provided.
Shawn B.
Shawn B. Checked in
Call to provide estimate for water heater replacement. Arrived and met with Pat. She has a 15 year old gas 40 gallon water heater. The new water heater will need a thermal expansion tank and mounting bracket, shut off valve if possible, drip pan, T&P drain line, and new sediment trap gas assembly. Estimate has been provided.
Decatur, GA 30033
Left quote for new sewer line customer approved
Left quote for new sewer line customer approved
Braulio C.
Braulio C. Checked in
Left quote for new sewer line customer approved
Decatur, GA 30030
Review
Prompt service, great communication. quality workmanship.
Steven Braxton - Decatur, GA 30030
Response from Chen Plumbing:

Thank you, Steven! We appreciate your kind words about our prompt service and quality workmanship. Your feedback means a lot to us!

Customer has a water line that was piped into the hot for the fridge and needs to be piped on the cold waterline and it needs to be repipe for the hot and cold water lines. The three handle valve needs to be either rebuild and or replaced to a single handle valve with a cover plate. Customer paid $49 cash. For the service fee. Water heater is new and water pressure is 45 psi. Customer will reach back out on what they would like to do.
Customer has a water line that was piped into the hot for the fridge and needs to be piped on the cold waterline and it needs to be repipe for the hot and cold water lines. The three handle valve needs to be either rebuild and or replaced to a single handle valve with a cover plate. Customer paid $49 cash. For the service fee. Water heater is new and water pressure is 45 psi. Customer will reach back out on what they would like to do.
Shane S.
Shane S. Checked in
Customer has a water line that was piped into the hot for the fridge and needs to be piped on the cold waterline and it needs to be repipe for the hot and cold water lines. The three handle valve needs to be either rebuild and or replaced to a single handle valve with a cover plate. Customer paid $49 cash. For the service fee. Water heater is new and water pressure is 45 psi. Customer will reach back out on what they would like to do.
Decatur, GA 30030
Replaced water heater with new 50 gallon gas water heater. Installed new shut off valve, PRV, and Flo device. Secured piping into the foundation wall. Tested to ensure proper function and a leak free install. Will be returning to install toilet once customer has purchased the toilet of their choosing.
Replaced water heater with new 50 gallon gas water heater. Installed new shut off valve, PRV, and Flo device. Secured piping into the foundation wall. Tested to ensure proper function and a leak free install. Will be returning to install toilet once customer has purchased the toilet of their choosing.
Dawson F.
Dawson F. Checked in
Replaced water heater with new 50 gallon gas water heater. Installed new shut off valve, PRV, and Flo device. Secured piping into the foundation wall. Tested to ensure proper function and a leak free install. Will be returning to install toilet once customer has purchased the toilet of their choosing.
Decatur, GA 30030
Arrived today , customer and Tim both heard running water sound underground by the water meter , turned off shut off in crawl space , noticed meter still moving , determined leak is outside with polyurethane piping , we installed new 1” black poly pipe today with shut off valve with access box after meter outside.
Arrived today , customer and Tim both heard running water sound underground by the water meter , turned off shut off in crawl space , noticed meter still moving , determined leak is outside with polyurethane piping , we installed new 1” black poly pipe today with shut off valve with access box after meter outside.
Tim C.
Tim C. Checked in
Arrived today , customer and Tim both heard running water sound underground by the water meter , turned off shut off in crawl space , noticed meter still moving , determined leak is outside with polyurethane piping , we installed new 1” black poly pipe today with shut off valve with access box after meter outside.
Decatur, GA 30032
Quote
Quote
Braulio C.
Braulio C. Checked in
Quote
Decatur, GA 30030
Remove shower cartridge install new one. Customer stated that tub was draining slowly so I remove tub stopper, and stated to customer to just put a hair catcher there. Also customer stated that shower was not getting hot so recommended customer replaced cartridge and customer agreed. Went ahead and installed new cartridge and tested and now shower is working as it should. Caulked around trim of shower and will need 12 hours to dry before use.
Remove shower cartridge install new one. Customer stated that tub was draining slowly so I remove tub stopper, and stated to customer to just put a hair catcher there. Also customer stated that shower was not getting hot so recommended customer replaced cartridge and customer agreed. Went ahead and installed new cartridge and tested and now shower is working as it should. Caulked around trim of shower and will need 12 hours to dry before use.
Simeon R.
Simeon R. Checked in
Remove shower cartridge install new one. Customer stated that tub was draining slowly so I remove tub stopper, and stated to customer to just put a hair catcher there. Also customer stated that shower was not getting hot so recommended customer replaced cartridge and customer agreed. Went ahead and installed new cartridge and tested and now shower is working as it should. Caulked around trim of shower and will need 12 hours to dry before use.
Decatur, GA 30030
Review
Excellent Service!!
James - Decatur, GA 30034
Review
Service by Shane was excellent, professional and prompt however the company is pricey. I was charged $176 for a simple fix on my garbage disposal that should have been less than $100. Next time I will use YouTube to figure it out.
Galen - Decatur, GA 30034
Review
Very Knowledgeable
Houston - Decatur, GA 30030
Review
i called on a saturday morning and was able to get an appt for 3 pm. Shawn was wonderful. he had a big job and he stayed late to make sure we had water into the house. Chen plumbing from support staff to Plumbers kept us informed on when they would show up. they a Class Act
Keith - Decatur, GA 30033
Review
Shane’s service was very good. He was very thorough with both his explanation and work performed.
Susan - Decatur, GA 30033
Review
Main water line break was repaired quickly. Shawn was prompt, professional, and personable. Assessed scope of work, performed repair, and completed the work with review of all outside and indoor fixtures. Excavation area required a shrub to be replanted and the site was left tidy. We will definitely use Chen Plumbing again for future improvements and home maintenance.
Karen Bialy - Decatur, GA 30033
Response from Chen Plumbing:

Thank you for sharing your experience, Karen. We are glad Shawn handled everything promptly and made sure the repair and cleanup were done the right way. We truly appreciate your trust and look forward to helping again whenever you need us.

Review
Working with Shawn on our fresh water line repair was a pleasant experience. He’s prompt, professional, and left the site in great condition. Completed the service with a performance check on all outside and indoor fixtures. Will definitely work with Chen Plumbing for future improvements and maintenance.
Karen - Decatur, GA 30033
Review
Kimberly Raley-Kimes - Decatur, GA 30030
Response from Chen Plumbing:

Thank you, Kimberly, for taking the time to leave a review. We appreciate your support!

Review
We wanted to have our fireplace fixed for the holidays. We called Chen plumbing. The guys came out and looked over the fireplace, gas line and the crawlspace. Chase went over what they found and explained our options. The guys did the work requested and Chase went over their work, showing me the results. They were great! Chase was friendly, professional and answered all my questions.
Kent - Decatur, GA 30030
Review
Cody A and Chase did an excellent job. They explained everything completely and did a good job educating.
Barrie - Decatur, GA 30033
Review
Very communicative and quick turnaround too
katie bell - Decatur, GA 30033
Response from Chen Plumbing:

Thank you for the great review, Katie. We are glad our team was able to keep things clear and get the job done quickly. We are always here whenever you need us.

Review
Fantastic job of diagnosing a difficult problem and very responsive, excellent communication, and professional work all around.
Bob - Decatur, GA 30030
Review
Fantastic work - very pleased.
Mary - Decatur, GA 30030
Review
Extremely thorough, excellent customer service, explained installation from start to finish with refreshing wisdom and clarity which I truly appreciate.
Gina - Decatur, GA 30034
Review
Alida Lambert - Decatur, GA 30032
Response from Chen Plumbing:

Thank you Alida. We appreciate it and look forward to working with you next time!

Review
Fast, fair and transparent pricing, great customer service from scheduling and technician, didn’t try to upsell me. Great plumbing service! Will definitely hire again.
Alida - Decatur, GA 30032
Review
Norman Toland - Decatur, GA 30032
Response from Chen Plumbing:

Thank you for the 5 star review Norman! We're glad we were able to replace your water heater!

Review
Very communicative company, reliable, and honest. No complaints!
Melissa - Decatur, GA 30030
Review
Eric was quick and friendly and best of all, he left me with a working oven. Thanks for getting my old gas line updated!
Laynea - Decatur, GA 30030
Review
Chen Plumbing came out within 24 hours of my request and replaced a water heater for us. They were efficient and professional. They even tightened a loose faucet on our kitchen sink while they were testing the water temp. I will gladly use them again.
Eric - Decatur, GA 30030
Review
I have no problems. You fixed everything in a timely matter. And I’m a satisfied customer of Chen plumbing
Amon - Decatur, GA 30032
Review
Foster Dawson did an excellent job repairing a sink plumbing line. His communication was great. The pricing is a little bit On the expensive side, but it is worth it to get the job done quickly and correctly with great communication.
Muffy Blue - Decatur, GA 30033
Response from Chen Plumbing:

Glad to hear Dawson took good care of you. He always makes sure the job’s done right and keeps customers informed. We appreciate you recognizing the quality in his work!

Review
Yesterday Foster Dawson came to repair some plumbing in a bathroom sink. Besides doing a great job, he was also very clear about what he was gonna do, how he was going to be doing it, and what the cost would be. I appreciate the great communication as well as the great Skill you bring to the job.
Muffy - Decatur, GA 30033
Review
Very efficient professional work.
Frank - Decatur, GA 30030
Review
Dawson was excellent, respectful, clean, on time and a complete gentleman!!!!
Sonia Fitzgerald - Decatur, GA 30034
Response from Chen Plumbing:

Thank you for taking the time to leave this review Sonia. We’re so glad Dawson took good care of you and made the experience a pleasant one.

Review
Charles Walker - Decatur, GA 30033
Response from Chen Plumbing:

Thank you for the review Charles. We’re glad you had a good experience with our team.

Review
Charlie - Decatur, GA 30033
Review
Honest and precessional.
Anthony - Decatur, GA 30033
Review
Replaced Cleanout
Katherine Dillard - Decatur, GA 30032
Response from Chen Plumbing:

We appreciate your review, Katherine, and are pleased we could assist.

Review
Arrived quickly, finished the work that day. I’m very pleased and would recommend them highly.
Katherine - Decatur, GA 30032
Review
Arman Tolentino - Decatur, GA 30032
Response from Chen Plumbing:

Thanks, Arman. It means a lot that you trusted us. We’ll be here if you ever need us down the road.

Review
Cody and the Chen team did excellent work. This was the second time he was here. He shows fantastic knowledge of his craft, great professionalism, and a can do work ethic. The Chen team as a whole was extremely responsive and got us service for our septic line repair quickly.
Ronny Eichler - Decatur, GA 30032
Response from Chen Plumbing:

Ronny, thank you for trusting us again. Cody will be proud to hear this—he takes a lot of pride in his craft, professionalism, and that can-do approach. I’m glad our team moved quickly on the septic line repair and got you taken care of.