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Plumbers in Doraville, GA

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Chen Plumbing provides air conditioning, heating, water heater and plumbing services to the residents of Doraville, GA and the surrounding areas since 1998!

Doraville

Read our reviews and find out why your neighbors consider us to be their nearby heating and air company and local plumber in Doraville, GA.

Recent Jobs and Reviews in Doraville, GA

Rated 5.0 out of 5 stars based on 43 customer reviews

Customers say: The reviews exhibit a positive overall sentiment, with recurring positive themes and sentiments. The majority of customers express satisfaction with the services provided, praising the technicians' professionalism, expertise, and courteousness. Customers also appreciate the prompt and efficient service, with many highlighting the technicians' ability to explain the issues and provide clear explanations of the repair options and costs. The Chen Plumbing team is frequently commended for their reliability, trustworthiness, and excellent workmanship. Customers also mention the convenience of the service, with many expressing gratitude for the prompt response and ability to accommodate their schedules. Additionally, customers appreciate the professionalism and communication of the office staff, with many mentioning the helpfulness and efficiency of the team. Negative sentiments are minimal and do not represent a clear, recurring trend. However, it is worth noting that some customers have expressed concerns about the price, with a few mentioning that they felt the charges were high. Overall, the reviews suggest that Chen Plumbing consistently delivers high-quality services, with a focus on customer satisfaction and professionalism.

Job Locations and Reviews

Remove existing toilet and haul away. Install customer supplied toilet and repair toilet flange.

 Customer needed toilet replaced. Gave customer quote to install customer provided toilet and customer agreed. Removed old toilet and hauled the way. Inspected flange and found that flange was broken and recommended to customer to have it repaired. Went ahead and made repair on flange. Set new toilet down and tested. No leaks present at this time. Caulked around base of toilet and cleaned up work area. Would let caulking dry for minimum of 12 hours before use.
Remove existing toilet and haul away. Install customer supplied toilet and repair toilet flange.

 Customer needed toilet replaced. Gave customer quote to install customer provided toilet and customer agreed. Removed old toilet and hauled the way. Inspected flange and found that flange was broken and recommended to customer to have it repaired. Went ahead and made repair on flange. Set new toilet down and tested. No leaks present at this time. Caulked around base of toilet and cleaned up work area. Would let caulking dry for minimum of 12 hours before use.
Simeon R.
Simeon R. Checked in
Remove existing toilet and haul away. Install customer supplied toilet and repair toilet flange. Customer needed toilet replaced. Gave customer quote to install customer provided toilet and customer agreed. Removed old toilet and hauled the way. Inspected flange and found that flange was broken and recommended to customer to have it repaired. Went ahead and made repair on flange. Set new toilet down and tested. No leaks present at this time. Caulked around base of toilet and cleaned up work area. Would let caulking dry for minimum of 12 hours before use.
Doraville, GA 30340
Review
Chase and Christian did a great job and very quickly. Much appreciated.
Michael - Doraville, GA 30340
Old laundry machine valves leaking upon arrival. Customer states the valves constantly drip and they no longer use them. Gave customer the option to replace it with new valves or capping the old water lines. Gave customer both estimates, customer chose to just cap the water lines. Capped off old water lines and left in the wall. Turned water back on to check for leaks, found no leaks. No leaks upon departure
Old laundry machine valves leaking upon arrival. Customer states the valves constantly drip and they no longer use them. Gave customer the option to replace it with new valves or capping the old water lines. Gave customer both estimates, customer chose to just cap the water lines. Capped off old water lines and left in the wall. Turned water back on to check for leaks, found no leaks. No leaks upon departure
Chase B.
Chase B. Checked in
Old laundry machine valves leaking upon arrival. Customer states the valves constantly drip and they no longer use them. Gave customer the option to replace it with new valves or capping the old water lines. Gave customer both estimates, customer chose to just cap the water lines. Capped off old water lines and left in the wall. Turned water back on to check for leaks, found no leaks. No leaks upon departure
Doraville, GA 30340
This job replaced the pressure reducing valve with a Zearn NR 3XLPRVW union it is the only PRV that would fit in its space couldn’t use any other without re-typing it. The customer does not have a meter. The water is shut down by the HOA. He does have a shut off valve, but everything is too close to each other to essentially re-pipe it properly so therefore went ahead and installed the double union PRV there’s no leaks set to 65 pounds For replace the shower drain in the master bathroom on the stall install a new P-trap. However it started leaking so I went back with a new solvent, weld PVC 2 inch P-trap and fix the leak by cutting it out and redoing it essentially once that was installed, there’s no leaks. The customer requested to leave the shower great off Because he will be putting on a different one than the one that oatey supplies. At this time, there’s no leaks customers back by one year warranty parts and labor no further issues at this time.
This job replaced the pressure reducing valve with a Zearn NR 3XLPRVW union it is the only PRV that would fit in its space couldn’t use any other without re-typing it. The customer does not have a meter. The water is shut down by the HOA. He does have a shut off valve, but everything is too close to each other to essentially re-pipe it properly so therefore went ahead and installed the double union PRV there’s no leaks set to 65 pounds For replace the shower drain in the master bathroom on the stall install a new P-trap. However it started leaking so I went back with a new solvent, weld PVC 2 inch P-trap and fix the leak by cutting it out and redoing it essentially once that was installed, there’s no leaks. The customer requested to leave the shower great off Because he will be putting on a different one than the one that oatey supplies. At this time, there’s no leaks customers back by one year warranty parts and labor no further issues at this time.
Shane  S.
Shane S. Checked in
This job replaced the pressure reducing valve with a Zearn NR 3XLPRVW union it is the only PRV that would fit in its space couldn’t use any other without re-typing it. The customer does not have a meter. The water is shut down by the HOA. He does have a shut off valve, but everything is too close to each other to essentially re-pipe it properly so therefore went ahead and installed the double union PRV there’s no leaks set to 65 pounds For replace the shower drain in the master bathroom on the stall install a new P-trap. However it started leaking so I went back with a new solvent, weld PVC 2 inch P-trap and fix the leak by cutting it out and redoing it essentially once that was installed, there’s no leaks. The customer requested to leave the shower great off Because he will be putting on a different one than the one that oatey supplies. At this time, there’s no leaks customers back by one year warranty parts and labor no further issues at this time.
Doraville, GA 30360
Call to provide estimate for gas line to fireplace.

Arrived and inspected site. Inspection revealed that there is no pressure regulating valve on home. Water volume consistent with galvanized waterline.  Likely old galvanized water main from meter to home. Hose spigot relocation is feasible, and I have provided estimate for that work. Gas line installation is possible, and I have provided an estimate for that work.


Measurement notes. fireplace from corner. (106”) (229” from corner to gas meter).


Fireplace gas line
Ice maker line
Water hammer in shower, hot side
Hose spigot relocate and replace
Call to provide estimate for gas line to fireplace.

Arrived and inspected site. Inspection revealed that there is no pressure regulating valve on home. Water volume consistent with galvanized waterline.  Likely old galvanized water main from meter to home. Hose spigot relocation is feasible, and I have provided estimate for that work. Gas line installation is possible, and I have provided an estimate for that work.


Measurement notes. fireplace from corner. (106”) (229” from corner to gas meter).


Fireplace gas line
Ice maker line
Water hammer in shower, hot side
Hose spigot relocate and replace
Shawn B.
Shawn B. Checked in
Call to provide estimate for gas line to fireplace. Arrived and inspected site. Inspection revealed that there is no pressure regulating valve on home. Water volume consistent with galvanized waterline. Likely old galvanized water main from meter to home. Hose spigot relocation is feasible, and I have provided estimate for that work. Gas line installation is possible, and I have provided an estimate for that work. Measurement notes. fireplace from corner. (106”) (229” from corner to gas meter). Fireplace gas line Ice maker line Water hammer in shower, hot side Hose spigot relocate and replace
Doraville, GA 30340
Review
Not the cheapest and not the most expensive, but they always do a great job, I call them anytime I have a residential plumbing issue
John Dye - Doraville, GA 30340
Response from Chen Plumbing:

Thank you for sharing this, John. We are glad you continue to call on us and that our work has earned your trust over time. We are always here whenever you need help.

We were called out today due to clients 7 yr old nat gas water heater leaking out in the basement. So, we replaced the failed water heater with new Rheem pro series 50 gal SHORT nat gas water heater. Old unit was a tall model, and the venting was not acceptable with how tight it was, so a short model was the only option. New unit was installed in a pan with a cap in it per code, and a new ball valve shutoff, new coated gas flex and gas shutoff, new properly supported thermal expansion tank per code, and all new vent pipe to the tie in point. Water was done in copper pipe and propress fittings. Got air out and turned unit on. No issues. 


6 yr manufacturer warranty on tank
2 yr labor warranty
We were called out today due to clients 7 yr old nat gas water heater leaking out in the basement. So, we replaced the failed water heater with new Rheem pro series 50 gal SHORT nat gas water heater. Old unit was a tall model, and the venting was not acceptable with how tight it was, so a short model was the only option. New unit was installed in a pan with a cap in it per code, and a new ball valve shutoff, new coated gas flex and gas shutoff, new properly supported thermal expansion tank per code, and all new vent pipe to the tie in point. Water was done in copper pipe and propress fittings. Got air out and turned unit on. No issues. 


6 yr manufacturer warranty on tank
2 yr labor warranty
Brylen W.
Brylen W. Checked in
We were called out today due to clients 7 yr old nat gas water heater leaking out in the basement. So, we replaced the failed water heater with new Rheem pro series 50 gal SHORT nat gas water heater. Old unit was a tall model, and the venting was not acceptable with how tight it was, so a short model was the only option. New unit was installed in a pan with a cap in it per code, and a new ball valve shutoff, new coated gas flex and gas shutoff, new properly supported thermal expansion tank per code, and all new vent pipe to the tie in point. Water was done in copper pipe and propress fittings. Got air out and turned unit on. No issues. 6 yr manufacturer warranty on tank 2 yr labor warranty
Doraville, GA 30340
For this CUSTOMER, baby shower drain that is leaking into the trap. However, there is some water damage that I would recommend getting taken a look at before we begin work for cutting out the drywall and trying to locate the leak appliable water restoration will be coming out to take a look before we begin work. The pressure reducing valve also needs to be replaced is a doubleunion Cumbraco, I may need to re-pipe and replace the pressure reducing valve with a 25 AV at this time. The customer wants to see what the mitigation company says before proceeding with the replacement of the drain.
For this CUSTOMER, baby shower drain that is leaking into the trap. However, there is some water damage that I would recommend getting taken a look at before we begin work for cutting out the drywall and trying to locate the leak appliable water restoration will be coming out to take a look before we begin work. The pressure reducing valve also needs to be replaced is a doubleunion Cumbraco, I may need to re-pipe and replace the pressure reducing valve with a 25 AV at this time. The customer wants to see what the mitigation company says before proceeding with the replacement of the drain.
Shane  S.
Shane S. Checked in
For this CUSTOMER, baby shower drain that is leaking into the trap. However, there is some water damage that I would recommend getting taken a look at before we begin work for cutting out the drywall and trying to locate the leak appliable water restoration will be coming out to take a look before we begin work. The pressure reducing valve also needs to be replaced is a doubleunion Cumbraco, I may need to re-pipe and replace the pressure reducing valve with a 25 AV at this time. The customer wants to see what the mitigation company says before proceeding with the replacement of the drain.
Doraville, GA 30360
Customer stated that they needed help replacing tub spout. Tub spout customer has ordered is slightly different than the original one and requires a more invasive approach to replace it. Customer didn’t want us to take the invasive route to install tub spout that she currently has. So Customer ordered another tub spout and will give us a call once it comes in.
Customer stated that they needed help replacing tub spout. Tub spout customer has ordered is slightly different than the original one and requires a more invasive approach to replace it. Customer didn’t want us to take the invasive route to install tub spout that she currently has. So Customer ordered another tub spout and will give us a call once it comes in.
Simeon R.
Simeon R. Checked in
Customer stated that they needed help replacing tub spout. Tub spout customer has ordered is slightly different than the original one and requires a more invasive approach to replace it. Customer didn’t want us to take the invasive route to install tub spout that she currently has. So Customer ordered another tub spout and will give us a call once it comes in.
Doraville, GA 30340
Returned to install customer supplied gas control valve and burner assembly. Installed new gas control valve and burner assembly. Turned gas and water back on no leaks, fired up unit. Unit is working properly and no leaks upon departure
Returned to install customer supplied gas control valve and burner assembly. Installed new gas control valve and burner assembly. Turned gas and water back on no leaks, fired up unit. Unit is working properly and no leaks upon departure
Chase B.
Chase B. Checked in
Returned to install customer supplied gas control valve and burner assembly. Installed new gas control valve and burner assembly. Turned gas and water back on no leaks, fired up unit. Unit is working properly and no leaks upon departure
Doraville, GA 30340
Replaced house sewer line with pvc and new clean outs installed
Replaced house sewer line with pvc and new clean outs installed
Tim C.
Tim C. Checked in
Replaced house sewer line with pvc and new clean outs installed
Doraville, GA 30340
Customer wanting pvc lines cleaned out upon arrival. Customer has wires that were ran through the pvc lines removed. After checking found pvc lines do not drain they make a U shape under the sidewalk, informed customer we could dig down below ground, cut the pvc and glue a cap on each one and cover up. Gave customer estimate customer approved estimate. Dug down on all 8 pvc lines and cut them below grade and glued caps on all of them. Covered the caps back underground.
Customer wanting pvc lines cleaned out upon arrival. Customer has wires that were ran through the pvc lines removed. After checking found pvc lines do not drain they make a U shape under the sidewalk, informed customer we could dig down below ground, cut the pvc and glue a cap on each one and cover up. Gave customer estimate customer approved estimate. Dug down on all 8 pvc lines and cut them below grade and glued caps on all of them. Covered the caps back underground.
Chase B.
Chase B. Checked in
Customer wanting pvc lines cleaned out upon arrival. Customer has wires that were ran through the pvc lines removed. After checking found pvc lines do not drain they make a U shape under the sidewalk, informed customer we could dig down below ground, cut the pvc and glue a cap on each one and cover up. Gave customer estimate customer approved estimate. Dug down on all 8 pvc lines and cut them below grade and glued caps on all of them. Covered the caps back underground.
Doraville, GA 30340
Replaced a 40 gallon gas water heater with Rheem pro tank , Pan , expansion tank and new relief line to outside
Replaced a 40 gallon gas water heater with Rheem pro tank , Pan , expansion tank and new relief line to outside
Tim C.
Tim C. Checked in
Replaced a 40 gallon gas water heater with Rheem pro tank , Pan , expansion tank and new relief line to outside
Doraville, GA 30340
Review
Very happy with our experiences with Chen Plumbing. Found a plumbing company we can trust.
Andrew Strain - Doraville, GA 30340
Response from Chen Plumbing:

Thank you for the review, Andrew. We are really glad you feel you can count on us and that your experiences have been positive. We are always here whenever you need us.

Review
Great customer service. Very polite and knowledgeable.
Andy - Doraville, GA 30340
Chase B.
Chase B. Checked in
Customers water heater not lighting upon arrival. Customer stated he was doing the yearly service and after draining and trying to relight the water heater it would no longer light. Informed customer we could attempt to light it first. Gave customer estimate, customer approved estimate. After attempting to light found burner assembly not working properly. Informed customer we would need to call ao smith and have the parts shipped in since the water heater was under warranty. Have new gas control valve and burner assembly being shipped over night. Customer will call once the parts come in. Customer paid for us attempting to relight the water heater today. Informed customer that will be credited towards the cost when the new parts come in. Customer will pay $291.79 when we return to install the parts
Doraville, GA 30340
Quoted tankless water  heater replacement today
Quoted tankless water  heater replacement today
Tim C.
Tim C. Checked in
Quoted tankless water heater replacement today
Doraville, GA 30340
Review
I love Chen plumbing. They are always friendly and do an amazing job. Thank you!!
Jae - Doraville, GA 30340
Customer stated the hose bib leaks even when shut off and the shower upstairs drains slow. After taking a look at the hose bib and shower also found tankless had not been serviced and was going on two years old. Gave customer estimate to replace the spigot, cable the shower drain, and flush the tankless. Customer approved estimate. Replaced the spigot, ran cable through the shower drain upstairs and pulled back hair. Also flushed the tankless for an hour. Spigot is now working, shower upstairs is draining properly and the tankless has been serviced this year. Everything is working properly and no leaks upon departure.
Customer stated the hose bib leaks even when shut off and the shower upstairs drains slow. After taking a look at the hose bib and shower also found tankless had not been serviced and was going on two years old. Gave customer estimate to replace the spigot, cable the shower drain, and flush the tankless. Customer approved estimate. Replaced the spigot, ran cable through the shower drain upstairs and pulled back hair. Also flushed the tankless for an hour. Spigot is now working, shower upstairs is draining properly and the tankless has been serviced this year. Everything is working properly and no leaks upon departure.
Chase B.
Chase B. Checked in
Customer stated the hose bib leaks even when shut off and the shower upstairs drains slow. After taking a look at the hose bib and shower also found tankless had not been serviced and was going on two years old. Gave customer estimate to replace the spigot, cable the shower drain, and flush the tankless. Customer approved estimate. Replaced the spigot, ran cable through the shower drain upstairs and pulled back hair. Also flushed the tankless for an hour. Spigot is now working, shower upstairs is draining properly and the tankless has been serviced this year. Everything is working properly and no leaks upon departure.
Doraville, GA 30340
For this customer, the complaint was that they had three slow draining sinks upon arrival looked at all three sinks that the customer was complaining about, and there wasn’t any slow drains filled up multiple gallons of water for the sinks to make sure that they are correctly flowing and they are there are no issues with the sinks or commodes, the other issue was the tub drain in the hallway was draining slowly so what I recommended is to remove the linkage from the overflow to have the tub drain actually flowing properly. The house consist of brass copper and cast-iron so it’s expected to drain a little bit slowly before replacing the pipes, CUSTOMER also had a kitchen sink faucet that she wanted the cartridge placed on upon further evaluation. The screw for the cartridge has been worked on before because it is stripped out completely. Whoever put it back in stripped it out when they replaced the cartridge blast recommended to either drill it out and potentially find the screw and or
For this customer, the complaint was that they had three slow draining sinks upon arrival looked at all three sinks that the customer was complaining about, and there wasn’t any slow drains filled up multiple gallons of water for the sinks to make sure that they are correctly flowing and they are there are no issues with the sinks or commodes, the other issue was the tub drain in the hallway was draining slowly so what I recommended is to remove the linkage from the overflow to have the tub drain actually flowing properly. The house consist of brass copper and cast-iron so it’s expected to drain a little bit slowly before replacing the pipes, CUSTOMER also had a kitchen sink faucet that she wanted the cartridge placed on upon further evaluation. The screw for the cartridge has been worked on before because it is stripped out completely. Whoever put it back in stripped it out when they replaced the cartridge blast recommended to either drill it out and potentially find the screw and or
Shane  S.
Shane S. Checked in
For this customer, the complaint was that they had three slow draining sinks upon arrival looked at all three sinks that the customer was complaining about, and there wasn’t any slow drains filled up multiple gallons of water for the sinks to make sure that they are correctly flowing and they are there are no issues with the sinks or commodes, the other issue was the tub drain in the hallway was draining slowly so what I recommended is to remove the linkage from the overflow to have the tub drain actually flowing properly. The house consist of brass copper and cast-iron so it’s expected to drain a little bit slowly before replacing the pipes, CUSTOMER also had a kitchen sink faucet that she wanted the cartridge placed on upon further evaluation. The screw for the cartridge has been worked on before because it is stripped out completely. Whoever put it back in stripped it out when they replaced the cartridge blast recommended to either drill it out and potentially find the screw and or
Doraville, GA 30340
Review
I have always been pleased with Chen Plumbing- and today was another great experience. Professional, courteous, and informative every step of the way.
Mike - Doraville, GA 30340
Install new Prv and main house shut off valve. Also install thermal expansion tank with bracket. Pull and reset toilet. Install new fill valve. Repair section of copper.

Furnished installed new PRV and thermal expansion tank. Also in master bath installed new, fill valve for toilet. Pulled and reset toilet on main floor. And in crawlspace, repaired section of half-inch copper pipe that was corroded. Tested and no leaks present at this time. Set water pressure to 65 psi. Cleaned up work area.
Install new Prv and main house shut off valve. Also install thermal expansion tank with bracket. Pull and reset toilet. Install new fill valve. Repair section of copper.

Furnished installed new PRV and thermal expansion tank. Also in master bath installed new, fill valve for toilet. Pulled and reset toilet on main floor. And in crawlspace, repaired section of half-inch copper pipe that was corroded. Tested and no leaks present at this time. Set water pressure to 65 psi. Cleaned up work area.
Simeon R.
Simeon R. Checked in
Install new Prv and main house shut off valve. Also install thermal expansion tank with bracket. Pull and reset toilet. Install new fill valve. Repair section of copper. Furnished installed new PRV and thermal expansion tank. Also in master bath installed new, fill valve for toilet. Pulled and reset toilet on main floor. And in crawlspace, repaired section of half-inch copper pipe that was corroded. Tested and no leaks present at this time. Set water pressure to 65 psi. Cleaned up work area.
Doraville, GA 30340
Returned and cut out cast joint to removed lead turn going to original flange. Installed a new piece in pvc with a shielded band. Capped the the line above the floor to return for the quoted work for step 2 when the flange can be set.
Returned and cut out cast joint to removed lead turn going to original flange. Installed a new piece in pvc with a shielded band. Capped the the line above the floor to return for the quoted work for step 2 when the flange can be set.
Cody B.
Cody B. Checked in
Returned and cut out cast joint to removed lead turn going to original flange. Installed a new piece in pvc with a shielded band. Capped the the line above the floor to return for the quoted work for step 2 when the flange can be set.
Doraville, GA 30340
Customer called us back out for a tankless flush and to look at the kitchen sink that had intermittently been backing up. Informed customer that their last flush wasn’t quite a year ago, but due to the amount of reschedule credits acquired it’s worth it to go ahead and do. Recommended using the holidays as a time marker for future maintenance so that it’s done closer to a year in the future. Filled and drained sink twice as well as ran water for 5-10 minutes. The sink didn’t back up. Informed customer that running a snake is mainly useful for sinks with an active stoppage because it will poke a hole in the blockage. Sink water is flowing well and there are currently no backups recommended a bio cleaning agent for the health of the sink drain. Found vegetable peels built up inside disposal. Cleared veggie peels with a cup of ice. Flushed the tankless unit, cleared the inlet screen and tested for proper function. Everything is working as intended. No leaks found at this time. Let custome
Customer called us back out for a tankless flush and to look at the kitchen sink that had intermittently been backing up. Informed customer that their last flush wasn’t quite a year ago, but due to the amount of reschedule credits acquired it’s worth it to go ahead and do. Recommended using the holidays as a time marker for future maintenance so that it’s done closer to a year in the future. Filled and drained sink twice as well as ran water for 5-10 minutes. The sink didn’t back up. Informed customer that running a snake is mainly useful for sinks with an active stoppage because it will poke a hole in the blockage. Sink water is flowing well and there are currently no backups recommended a bio cleaning agent for the health of the sink drain. Found vegetable peels built up inside disposal. Cleared veggie peels with a cup of ice. Flushed the tankless unit, cleared the inlet screen and tested for proper function. Everything is working as intended. No leaks found at this time. Let custome
Cody B.
Cody B. Checked in
Customer called us back out for a tankless flush and to look at the kitchen sink that had intermittently been backing up. Informed customer that their last flush wasn’t quite a year ago, but due to the amount of reschedule credits acquired it’s worth it to go ahead and do. Recommended using the holidays as a time marker for future maintenance so that it’s done closer to a year in the future. Filled and drained sink twice as well as ran water for 5-10 minutes. The sink didn’t back up. Informed customer that running a snake is mainly useful for sinks with an active stoppage because it will poke a hole in the blockage. Sink water is flowing well and there are currently no backups recommended a bio cleaning agent for the health of the sink drain. Found vegetable peels built up inside disposal. Cleared veggie peels with a cup of ice. Flushed the tankless unit, cleared the inlet screen and tested for proper function. Everything is working as intended. No leaks found at this time. Let custome
Doraville, GA 30340
Came out for a back up. Customers basement bathroom was not draining. Septic tank was replaced a few months ago. Opened cleanout and found it was holding water. Ran camera down and located blockage prior to the septic tank. Had to use sewer machine to snake the blockage and clear it. Cleared blockage and inspected location. Did not see any problems in the pvc section. We turned the camera back towards the house and inspected the cast iron under the slab. Multiple partial blockages. Cast iron is very rotted and snagging paper. Sections of the pipe have rotted out and are holding water. Back up will occur again if pipes are not replaced/relined. Gave them referral to zurn to reline the mainlines if desired. Gave quote to jackhammer slab and replace the pipes.
Came out for a back up. Customers basement bathroom was not draining. Septic tank was replaced a few months ago. Opened cleanout and found it was holding water. Ran camera down and located blockage prior to the septic tank. Had to use sewer machine to snake the blockage and clear it. Cleared blockage and inspected location. Did not see any problems in the pvc section. We turned the camera back towards the house and inspected the cast iron under the slab. Multiple partial blockages. Cast iron is very rotted and snagging paper. Sections of the pipe have rotted out and are holding water. Back up will occur again if pipes are not replaced/relined. Gave them referral to zurn to reline the mainlines if desired. Gave quote to jackhammer slab and replace the pipes.
Dawson F.
Dawson F. Checked in
Came out for a back up. Customers basement bathroom was not draining. Septic tank was replaced a few months ago. Opened cleanout and found it was holding water. Ran camera down and located blockage prior to the septic tank. Had to use sewer machine to snake the blockage and clear it. Cleared blockage and inspected location. Did not see any problems in the pvc section. We turned the camera back towards the house and inspected the cast iron under the slab. Multiple partial blockages. Cast iron is very rotted and snagging paper. Sections of the pipe have rotted out and are holding water. Back up will occur again if pipes are not replaced/relined. Gave them referral to zurn to reline the mainlines if desired. Gave quote to jackhammer slab and replace the pipes.
Doraville, GA 30340
Customer had Reliable out for water damage in the ceiling. Once drywall was removed customer was made aware of a hole on the lead pipe going to toilet. Customer also had questions about slow draining tub. Left quote for flange replacement, and told customer tub looked incorrectly piped, but couldn’t get a full view. Can accurately quote necessary repairs to the tub once the tile is removed and the subfloor is removed in the bathroom.
Customer had Reliable out for water damage in the ceiling. Once drywall was removed customer was made aware of a hole on the lead pipe going to toilet. Customer also had questions about slow draining tub. Left quote for flange replacement, and told customer tub looked incorrectly piped, but couldn’t get a full view. Can accurately quote necessary repairs to the tub once the tile is removed and the subfloor is removed in the bathroom.
Cody B.
Cody B. Checked in
Customer had Reliable out for water damage in the ceiling. Once drywall was removed customer was made aware of a hole on the lead pipe going to toilet. Customer also had questions about slow draining tub. Left quote for flange replacement, and told customer tub looked incorrectly piped, but couldn’t get a full view. Can accurately quote necessary repairs to the tub once the tile is removed and the subfloor is removed in the bathroom.
Doraville, GA 30340
Replaced two toilets , supply and installed one round , one elongated Kohler Ada highline Arc toilet, replaced a shower with customer supplied at no charge
Replaced two toilets , supply and installed one round , one elongated Kohler Ada highline Arc toilet, replaced a shower with customer supplied at no charge
Tim C.
Tim C. Checked in
Replaced two toilets , supply and installed one round , one elongated Kohler Ada highline Arc toilet, replaced a shower with customer supplied at no charge
Doraville, GA 30340
Doraville, GA - Customer had a leaking chrome trap under sink on main floor. Made customer aware that replacing the whole waste arm into the wall and reconnecting to the stack is recommended. This is due to the likelihood that copper will leak when cut into repair the drain line. Customer acknowledged the risk and requested repair over whole line replacement. Manually cut the copper water arm under the sink and installed a new pop up and a new trap. Tested all work to ensure proper function and no leaks.
Cody B.
Cody B. Checked in
Customer had a leaking chrome trap under sink on main floor. Made customer aware that replacing the whole waste arm into the wall and reconnecting to the stack is recommended. This is due to the likelihood that copper will leak when cut into repair the drain line. Customer acknowledged the risk and requested repair over whole line replacement. Manually cut the copper water arm under the sink and installed a new pop up and a new trap. Tested all work to ensure proper function and no leaks.
Doraville, GA 30340
City was already out checking their line. Confirmed through meter read that it isn’t the customers leak.no dispatch fee for members.
City was already out checking their line. Confirmed through meter read that it isn’t the customers leak.no dispatch fee for members.
Cody B.
Cody B. Checked in
City was already out checking their line. Confirmed through meter read that it isn’t the customers leak.no dispatch fee for members.
Doraville, GA 30340
Cody B.
Cody B. Checked in
This is an email to resend quote to pull and reset toilet with failed flange in upstairs bathroom. Will inspect the flange and give options to repair or replace the flange once we can see the exact nature of the failure and what needs to be done.
Doraville, GA 30340
Review
Very professional informative time efficient
Laura - Doraville, GA 30340
Came out for no hot water. Water heater had a puddle of water under it. Was 16 years old. Water pressure tested at 130 psi. Notified homeowner and received approval to replace the prv’s and water heater. Installed a high pressure and standard pressure PRV. Set to 70 psi. Replaced water heater and tested to ensure proper function and a leak free install. Homeowner has a tenant renting their basement. He had a puddle of water in the floor that was coming up through the floor boards. We inspected the entire area as all of the plumbing lines are visible. Ran every fixture we could. No sign of where the leak was coming from. Referred restoration services for the water damage.
Came out for no hot water. Water heater had a puddle of water under it. Was 16 years old. Water pressure tested at 130 psi. Notified homeowner and received approval to replace the prv’s and water heater. Installed a high pressure and standard pressure PRV. Set to 70 psi. Replaced water heater and tested to ensure proper function and a leak free install. Homeowner has a tenant renting their basement. He had a puddle of water in the floor that was coming up through the floor boards. We inspected the entire area as all of the plumbing lines are visible. Ran every fixture we could. No sign of where the leak was coming from. Referred restoration services for the water damage.
Dawson F.
Dawson F. Checked in
Came out for no hot water. Water heater had a puddle of water under it. Was 16 years old. Water pressure tested at 130 psi. Notified homeowner and received approval to replace the prv’s and water heater. Installed a high pressure and standard pressure PRV. Set to 70 psi. Replaced water heater and tested to ensure proper function and a leak free install. Homeowner has a tenant renting their basement. He had a puddle of water in the floor that was coming up through the floor boards. We inspected the entire area as all of the plumbing lines are visible. Ran every fixture we could. No sign of where the leak was coming from. Referred restoration services for the water damage.
Doraville, GA 30340
Review
Simeon was awesome and very helpful. Highly recommend !
Nick - Doraville, GA 30340
Review
Tim did a great job working the problem and getting to a solution.
Chris - Doraville, GA 30360
Review
Fantastic job thanks
Keith - Doraville, GA 30360
Review
Great timely service. Technicians were polite and friendly.
Kathy - Doraville, GA 30340
Review
i was informed given several things i could do to fix my problem the chose was mind.
arline durmer - Doraville, GA 30340
Response from Chen Plumbing:

Arline, thank you for your review. We’re glad our team could give you options and let you choose what worked best for you.

Review
Cody A. worked for 2 days to fix our plumbing issues. Knowledgeable, professional and courteous. Extremely pleased with service and communication provided by Chen Plumbing.
Brenda - Doraville, GA 30360
Review
I called Chen plumbing on Saturday afternoon for kitchen sink not draining. Kevin was able to come out Sunday morning, did a great job on the stubborn cligged pipes, and left my sink draining beautifully. Five stars.
Jenna May Kim - Doraville, GA 30340
Response from Chen Plumbing:

Jenna, thanks for calling us on a weekend and for the five stars. Kevin will be glad to hear this.

Review
Kevin was on time (on Sunday morning) and did great work even though the pipes were stubbornly clogged. Very happy with his work.
Jenna - Doraville, GA 30340
Review
Tim was prompt and very professional. He was able to isolate the problem quickly and resolve it. He is now my go to plumber.
Bill - Doraville, GA 30340
Review
Tim saved the day. Didnt give up and got the problem solved. Really appreciate it!
Christopher Geis - Doraville, GA 30360
Response from Chen Plumbing:

Thank you, Christopher. We’re glad Kevin was able to get to the bottom of the issue and bring it to a resolution. We’ll be here whenever your home needs us again.

Review
Came highly recommended by several neighbors on FB. Dis nit disappointed. Honest, knowledgeable, approachable
Theresa - Doraville, GA 30340
Review
Chen Plumbing customer service from the call center to the plumbers that come out is great.
Darryl - Doraville, GA 30340
Review
My first experience with Chen Plumbing and I’ve been pleased.
Annette - Doraville, GA 30340
Review
Cody always goes above and beyond the call of duty! He is exceptional and SUPERB!! He saved me from suffering a long day and night!! Service was EXCELLENT!!!
Lisa - Doraville, GA 30340
Review
Cody did an excellent job of installing our new hot water heater. He knew what he was doing, explained everything well and was good to work with.
Jenny Ginn - Doraville, GA 30340
Response from Chen Plumbing:

Hey Jenny, thank you for the great review! We're glad to hear Cody took good care of you and that everything with your new water heater went smoothly. We appreciate your business and are always here if you need us in the future.

Review
Great company! Came quickly and provided courteous and efficient service! Good people!
brian rosen - Doraville, GA 30340
Response from Chen Plumbing:

Thank you Brian! We’re glad we could get to you quickly and provide the service you needed. We are ready to help when you need us again. Thankyou.

Review
Simon, our Chen Plumbing plumber, was courteous, informative, and efficient with his assessment and repair to our hot water heater expansion tank. Chen Plumbing responded to our semi urgent situation quickly and courteously! Highly recommend!!
Brian - Doraville, GA 30340
Review
Very knowledgeable, great work & communications.
Silas - Doraville, GA 30340
Review
Braulio & his brother returned to my house to work on another issue I was having. They were able to diagnose and fix the problem within minutes. Really appreciate these guys and will be using them in the future
Kyle - Doraville, GA 30340
Review
Great experience and expert service. Recommend 100%
Debra Tala - Doraville, GA 30340
Response from Chen Plumbing:

Hey Debra, we really appreciate that—thank you for the kind words and the 100% recommendation! It means a lot, and we're always here if you need anything down the road.

Review
Matthew was extremely knowledgeable and was able to answer all my questions thoroughly. The service was fast and there was no mess left for me to clean up afterwards. Very happy. Recommend 100%!
Deborah - Doraville, GA 30340
Review
Great customer service! Simeon is well informed and very nice, very courteous
Maria - Doraville, GA 30340
Review
Kyle McDonald - Doraville, GA 30340
Response from Chen Plumbing:

Thank you Kyle! We’re glad everything went well.

Review
Braulio and his coworker were very knowledge about the plumbing systems and helpful in getting me to understand the issues. Did not pressure me to purchase anything I didn’t want, but carefully explained why certain things would or would not be needed. Would absolutely work with Chen again!
Kyle - Doraville, GA 30340
Review
Juan Diaz he doing very good job we will recommend to our friends he deserves number 10
Frank - Doraville, GA 30340
Review
Braulio was very professional and helpful! While he wasnt the bearer of great news, he was patient in explaining our situation. He provided services promptly and effectively!
Kathryn DeNatale - Doraville, GA 30340
Response from Chen Plumbing:

Hey Kathryn, thanks for taking the time to share this. We know plumbing news isn’t always what folks hope for, so we’re glad Braulio could walk you through it with patience and care. We appreciate the trust and are always here if you need us.

Review
Excellent
Lorene - Doraville, GA 30340
Review
Quick and efficient service.
Anirudh Bishnoi - Doraville, GA 30340
Response from Chen Plumbing:

Thank you, Anirudh, for your kind words about our quick and efficient service; we appreciate your feedback!

Review
Simeon was very professional, courteous and knowledgeable with his work.
Anirudh - Doraville, GA 30340
Review
Christopher Walker - Doraville, GA 30340
Response from Chen Plumbing:

Thank you so much Christopher! Let us know if you ever need anything, we are here to help!

Review
I have been a customer for decades! Tim Chen never disappoints and Cody is the best!
Carol Ramirez - Doraville, GA 30340
Response from Chen Plumbing:

Thank you, Carol! We appreciate your feedback!

Review
Juan was sent to our house to look at a leaking pipe. He returned the next day to repair it (not an emergency). He did a fantastic job explaining everything and the price was fair.
Tanya Mercurio - Doraville, GA 30340
Response from Chen Plumbing:

Thank you, Tanya, for your kind words about Juan's work; we're glad he could help you with the leaking pipe and provide clear explanations along with fair pricing.

Review
Tim Chen has worked on several plumbing projects on our house and I would rate them 5 stars on all of them. Max did a wonderful job today fixing our utility sink and toilet. Thank you, Douglas
douglasatlaldo - Doraville, GA 30340
Response from Chen Plumbing:

Thank you Douglas!