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Plumbers in Doraville, GA

Check Out Our Work in Doraville GA

Chen Plumbing provides air conditioning, heating, water heater and plumbing services to the residents of Doraville, GA and the surrounding areas since 1998!

Doraville

Read our reviews and find out why your neighbors consider us to be their nearby heating and air company and local plumber in Doraville, GA.

Recent Jobs and Reviews in Doraville, GA

Rated 5.0 out of 5 stars based on 28 customer reviews

Customers say: The reviews exhibit a positive sentiment towards Chen Plumbing, with many customers expressing satisfaction with the company's services. The positive reviews highlight the efficiency, professionalism, and expertise of the plumbers, with specific praise for their timely response, courteous behavior, and effective problem-solving. Customers also appreciate the company's transparency, honesty, and willingness to provide options and recommendations without pushing unnecessary services. Additionally, the positive reviews mention the company's commitment to customer satisfaction, with many customers stating that they would recommend Chen Plumbing to others. However, there are a few negative reviews, primarily related to pricing and communication issues. Some customers felt that the pricing was higher than expected or that they were not provided with clear information about the costs involved. There were also a few complaints about poor communication, with customers stating that they were not kept informed about the progress of their plumbing issues or that they had difficulty reaching someone at the company. Overall, the sentiment of the reviews is positive, with more customers expressing satisfaction than dissatisfaction. The company's commitment to customer service, expertise, and transparency appears to be a significant factor in its positive reputation. However, it is important to note that the negative reviews should not be overlooked, and the company should continue to strive to address any issues that may arise to maintain its high level of customer satisfaction.

Job Locations and Reviews

Brylen W.
Brylen W. Checked in
Client called us out due to master bathroom shower drain slow draining. While we were on site, client had us check out a couple other plumbing jobs they would like in the near future, like replacing the 80 gal electric tank, with nat gas tankless water heater, and replacing the toilet and pedestal sink in main floor 1/2 bathroom, with new customer supplied toilet and new customer supplied vanity. Today we ran our mini ridgid flex shaft down the master bathroom shower drain to remove all the hair in the drain pipe. Pulled a lot of hair out, then put cap back on and tested. Shower is now draining as it should. NO WARRANTY ON DRAIN CLEANING Customer has a moen flow on the home, showing home wage pressure right around 60 psi. Emailed estimates for the water heater and the main floor 1/2 bathroom toilet and vanity.
Doraville, GA 30360
Review
Cody always goes above and beyond the call of duty! He is exceptional and SUPERB!! He saved me from suffering a long day and night!! Service was EXCELLENT!!!
Lisa - Doraville, GA 30340
Cody B.
Cody B. Checked in
Customer had water discharging from the t&p line on 18 year old water heater. Replaced the water heater with a new pan, ball valve, and thermal expansion tank. Connected to existing water, gas, and vent lines. Tested all work to ensure proper function and no leaks. None were found.
Doraville, GA 30340
Simeon R.
Simeon R. Checked in
Remove old water heater and haul away. Furnish and install new 50 gallon gas water heater with new thermal expansion tank and shut off valve. Also install new Prv and main water shut off valve. Install new fill valve and seal on toilet by kitchen.
Doraville, GA 30340
Victor J.
Victor J. Checked in
Service call
Doraville, GA 30340
Review
Cody did an excellent job of installing our new hot water heater. He knew what he was doing, explained everything well and was good to work with.
Jenny Ginn - Doraville, GA 30340
Response from Chen Plumbing:

Hey Jenny, thank you for the great review! We're glad to hear Cody took good care of you and that everything with your new water heater went smoothly. We appreciate your business and are always here if you need us in the future.

Cody B.
Cody B. Checked in
Returned and removed the old Rinnai tankless water heater. Installed a new Navien NPE 240A2. Reconnected to the existing gas and water lines. Cut a new tee, thermal expansion tank, and new shutoffs for the hot and cold lines feeding the tankless. Ran the intake inside the crawlspace and ran the exhaust out of the existing wall penetration. Used hydraulic cement inside of the existing gasket for the old penetration and used a shield to partially cover. Tested all work to ensure proper function and no leaks. None were found. #8928
Doraville, GA 30340
Tim C.
Tim C. Checked in
Provided quotes for repairs and to snake upstairs sink drain
Doraville, GA 30340
Travis S.
Travis S. Checked in
Homeowner wanted widespread lavatory faucet replaced in hall bathroom. Found sink draining slightly slow if you filled it up. When doing a small courtesy drain clean The clog got worse and completely stopped up the lavatory drain . Attempted to clear with flex shaft multiple times with no luck Ran flex shaft through roof vent to clear blockage. Replaced homeowner provided toilet seat and hall bath. Replaced flapper in the toilet as a courtesy due to the chain being too short and getting kinked often. Tested all repairs and replacements with no leaks or failures at time of service.
Doraville, GA 30340
Tim C.
Tim C. Checked in
Completed tankless water heater installation in Doraville today. Customer wanted endless hot water and energy savings. Removed old tank unit and installed new Navien tankless system with digital controls. Updated gas line for proper BTU supply and installed new venting system. Chen Plumbing's tankless water heater installation expertise ensures optimal performance. This Doraville home now has instant hot water on demand with lower utility costs.
Doraville, GA 30340
Review
Great company! Came quickly and provided courteous and efficient service! Good people!
brian rosen - Doraville, GA 30340
Response from Chen Plumbing:

Thank you Brian! We’re glad we could get to you quickly and provide the service you needed. We are ready to help when you need us again. Thankyou.

Review
Simon, our Chen Plumbing plumber, was courteous, informative, and efficient with his assessment and repair to our hot water heater expansion tank. Chen Plumbing responded to our semi urgent situation quickly and courteously! Highly recommend!!
Brian - Doraville, GA 30340
Simeon R.
Simeon R. Checked in
Customer stated that thermal expansion tank was leaking. Replaced thermal expansion tank and brought up to code. Water heater is from 2005 and recommended customer to have water heater replaced. Will send estimates to do so.
Doraville, GA 30340
Tim C.
Tim C. Checked in
We replaced a leaking 40 gas tank heater with a 50 gas water heater , new expansion tank and pan installed
Doraville, GA 30340
Victor J.
Victor J. Checked in
Plumbing
Doraville, GA 30340
Review
Very knowledgeable, great work & communications.
Silas - Doraville, GA 30340
Tim C.
Tim C. Checked in
Replaced water shut off valves for dishwasher, ice maker , remove saddle valve in crawl space and repaired with copper and pro press couplings
Doraville, GA 30340
Review
Braulio & his brother returned to my house to work on another issue I was having. They were able to diagnose and fix the problem within minutes. Really appreciate these guys and will be using them in the future
Kyle - Doraville, GA 30340
Braulio C.
Braulio C. Checked in
Install customer supply faucet , no warranty on customer supplied fixtures, tested everything, everything is working as intended
Doraville, GA 30340
Braulio C.
Braulio C. Checked in
Un clogged toilet pulled back straw
Doraville, GA 30340
Braulio C.
Braulio C. Checked in
For this job, customer informed me Mainline had backed up, causing toilet to overflow, ruining the wax ring underneath toliet causing it to leak. Replaced wax ring and also added new all metal supply line, used shims to level toliet as well. Work is tested and complete. (Not responsible for broken toilet seat that was already broken upon arrival)
Doraville, GA 30340
Review
Great experience and expert service. Recommend 100%
Debra Tala - Doraville, GA 30340
Response from Chen Plumbing:

Hey Debra, we really appreciate that—thank you for the kind words and the 100% recommendation! It means a lot, and we're always here if you need anything down the road.

Review
Matthew was extremely knowledgeable and was able to answer all my questions thoroughly. The service was fast and there was no mess left for me to clean up afterwards. Very happy. Recommend 100%!
Deborah - Doraville, GA 30340
Matthew C.
Matthew C. Checked in
Shut down water to home and gas to water heater. Drain down portable water system and 40 gallon gas water heater. Once drained detach all lines and remove. Place new 50 gallon gas water heater in pan. Install new three-quarter inch progress ball valve and furnishing install 2.5 gallon thermal expansion tank. Secure to wall. Make all necessary connections and pressurize system slowly. Bleed out all air from new water heater before lighting.
Doraville, GA 30340
Cody B.
Cody B. Checked in
Customer had washing machine backing up into home. Replaced the washing machine box, Ptrap, and horizontal pipe going to cast tee. Reconnected with new washing machine supplies and tested work to ensure it’s draining properly. Noted to customer buildup in the tee that it tied into. Did a cleaning with the mini flex shaft to open it up. There’s a 90 day workmanship warranty in all pipe connections done, made customer aware there’s no warranty or guarantee to cover the pipe backing up since it goes into slab with cast pipe.
Doraville, GA 30340
Review
Great customer service! Simeon is well informed and very nice, very courteous
Maria - Doraville, GA 30340
Simeon R.
Simeon R. Checked in
Customer stated that kitchen drain wasn’t draining properly. Will send customer multiple option to have drain line replaced or blockage cleared. Also found section of cast iron that appeared to be leaking.
Doraville, GA 30340
Hunter B.
Hunter B. Checked in
Upon arrival customer stated that they were having issues with water pressure and especially when hot water turned on and also have two toilets running. Checked water pressure to the house and had helper turn on faucets in the house and the pressure kept decreasing. Gave customer estimate to replace the flappers in the toilets and PRV. Customer approved estimate. Installed new flappers and PRV. All of those systems working properly. Also Left water heater estimate with customer.
Doraville, GA 30340
Juan D.
Juan D. Checked in
For this job, we worked on clearing main drain line through clean out. Roots are in the drain line will have to get dug up and repaired.
Doraville, GA 30360
Review
Kyle McDonald - Doraville, GA 30340
Response from Chen Plumbing:

Thank you Kyle! We’re glad everything went well.

Review
Braulio and his coworker were very knowledge about the plumbing systems and helpful in getting me to understand the issues. Did not pressure me to purchase anything I didn’t want, but carefully explained why certain things would or would not be needed. Would absolutely work with Chen again!
Kyle - Doraville, GA 30340
Braulio C.
Braulio C. Checked in
Customer complaint was After using tub and letting water drain, toilets would gurgle, customer said daughter had one toy fall into drain was concerned this was causing issue however, customer said toilets would gargle after A few minutes, recommended to customer to Camera mainline to confirm no issues were on mainline causing issues, Filled up tub multiple times and ran water down cannot re-create issue, also found pressure drop more than 40 psi recommended replacing PRV that is starting to fail. Customer approved. Replaced PRV, slowly, pressurized line, bled all air and debris to the best of our ability. Attached invoice are photos of regular pressure drop with new PRV Also a video of camera inspection (While doing rest of evaluation on plumbing system, found code violations. On water heater Inform customer of violations found, did not want to proceed at this time with replacement. Possible points of failure were brought up the customer , customer is responsible should heater not wor
Doraville, GA 30340
Review
Juan Diaz he doing very good job we will recommend to our friends he deserves number 10
Frank - Doraville, GA 30340
Juan D.
Juan D. Checked in
For this job, we worked on replacing hose bib and shut off valve.
Doraville, GA 30340
Tim C.
Tim C. Checked in
We cleared main line blockage from clean out in basement, including camera inspection, old cast iron plumbing with clay sewer line in the yard .
Doraville, GA 30340
Hunter B.
Hunter B. Checked in
Returned to install new water service. Ran new water service with adding a ball valve inside of a meter box next to meter. Also had to drill a new Stubout for water service. Made all connections. Tested system, system is working with no leaks and meter is reading 0.00 which indicates no leaks. CUSTOMER FINANCED JOB
Doraville, GA 30340
Tim C.
Tim C. Checked in
Jetting and camera work for main line blockage , major roots problem near a big tree
Doraville, GA 30340
Review
Braulio was very professional and helpful! While he wasnt the bearer of great news, he was patient in explaining our situation. He provided services promptly and effectively!
Kathryn DeNatale - Doraville, GA 30340
Response from Chen Plumbing:

Hey Kathryn, thanks for taking the time to share this. We know plumbing news isn’t always what folks hope for, so we’re glad Braulio could walk you through it with patience and care. We appreciate the trust and are always here if you need us.

Review
Excellent
Lorene - Doraville, GA 30340
Review
Quick and efficient service.
Anirudh Bishnoi - Doraville, GA 30340
Response from Chen Plumbing:

Thank you, Anirudh, for your kind words about our quick and efficient service; we appreciate your feedback!

Review
Simeon was very professional, courteous and knowledgeable with his work.
Anirudh - Doraville, GA 30340
Review
Christopher Walker - Doraville, GA 30340
Response from Chen Plumbing:

Thank you so much Christopher! Let us know if you ever need anything, we are here to help!

Review
I cannot recommend Chen Plumbing more! Eric Turner was sent out to take care of our job and his customer service and expertise are second to none. He walked us through the problems we were having and took care of everything in a timely manner. He was also able to replace another part for us that hadn’t been updated in possibly 20 years! For all your plumbing needs look no further than Chen Plumbing!
Chris - Doraville, GA 30340
Review
mr. chen told me the problem an fixed it
Arline - Doraville, GA 30340
Review
I have been a customer for decades! Tim Chen never disappoints and Cody is the best!
Carol Ramirez - Doraville, GA 30340
Response from Chen Plumbing:

Thank you, Carol! We appreciate your feedback!

Review
Juan was sent to our house to look at a leaking pipe. He returned the next day to repair it (not an emergency). He did a fantastic job explaining everything and the price was fair.
Tanya Mercurio - Doraville, GA 30340
Response from Chen Plumbing:

Thank you, Tanya, for your kind words about Juan's work; we're glad he could help you with the leaking pipe and provide clear explanations along with fair pricing.

Review
Great job. Excellent work completed very quickly.
Aaron - Doraville, GA 30340
Review
Arrived quickly and did a great job
Richard - Doraville, GA 30340
Review
We had a clogged sink that was kind of complicated. Chen Plumbing is always our go-to bc they're reliable and courteous and they have the best communication too. Highly recommend
Tracy - Doraville, GA 30340
Review
Juan was very professional and took care of our problem efficiently. We will definitely keep Chen’s number for any future issues. Thank YOU so much Juan!!!
Laura - Doraville, GA 30340
Review
Tim Chen has worked on several plumbing projects on our house and I would rate them 5 stars on all of them. Max did a wonderful job today fixing our utility sink and toilet. Thank you, Douglas
douglasatlaldo - Doraville, GA 30340
Response from Chen Plumbing:

Thank you Douglas!

Review
Both plumbers were professional and thorough. They were able to complete the job in timely manner.
Darryl - Doraville, GA 30340
Review
Highly recommend Chen Plumbing. Only plumber we use now.
Harriet Day - Doraville, GA 30340
Response from Chen Plumbing:

Thank you Harriet!

Review
Matthew was the service technician today. He clearly explained all the details of my project and answered all my questions. Highly recommend!
Harriet - Doraville, GA 30340
Review
Excellent service and very professional
Lisa - Doraville, GA 30340
Review
Eric did a fantastic job today! Highly recommended!!!
Lisa Holland - Doraville, GA 30340
Response from Chen Plumbing:

Thank you Lisa!

Review
Great experience. Thank you!!
Jae - Doraville, GA 30340
Response from Chen Plumbing:

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Review
Victor has always been so professional, but also so friendly and good to deal with! For over 20 years, Tim has been doing our plumbing work, and there's none better!
Jan - Doraville, GA 30340
Review
Great service.
Stephanie - Doraville, GA 30340
Response from Chen Plumbing:

Thanks for sharing your review with us and the community.

Review
Our pipe burst due to the freezing weather and flooded our basement. Tim came out at 10pm and fixed the problem in under 1 hour. He saved the day!! Thank you so much.
Jae - Doraville, GA 30340
Review
Great Job!
Carey - Doraville, GA 30340
Response from Chen Plumbing:

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Review
Victor found the leak quickly and also determined that our water pressure was low. After 10 years in this house, it’s great to have great water pressure. And no more leaks at the water meter connection!
Harriet - Doraville, GA 30340
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