Check Out Our Work in Lawrenceville, GA
Chen Plumbing provides air conditioning, heating, water heater and plumbing services to the residents of Lawrenceville, GA and the surrounding areas since 1998!
Read our reviews and find out why your neighbors consider us to be their nearby heating and air company and local plumber in Lawrenceville, GA.
Recent Jobs and Reviews in Lawrenceville, GA
Customers say: The reviews exhibit a positive sentiment towards Chen Plumbing, with many customers expressing satisfaction with the company's services. The positive reviews highlight the quality of the work, the professionalism of the technicians, the promptness of the service, and the fair pricing. Customers also appreciate the helpfulness of the customer service representatives and the efficiency of the plumbers. The recurring themes in the positive reviews include the expertise of the technicians, the quality of the work, the promptness of the service, and the fair pricing. However, there are also a few negative reviews, which mainly focus on the cost of the services. Despite these negative reviews, the positive reviews outweigh the negative ones, indicating that Chen Plumbing generally provides high-quality services and customer satisfaction.
Our Local Reviews by City
- Acworth, GA (1)
- Alpharetta, GA (28)
- Atlanta, GA (345)
- Austell, GA (1)
- Avondale Estates, GA (4)
- Braselton, GA (1)
- Brookhaven, GA (5)
- Buford, GA (1)
- Canton, GA (2)
- Chamblee, GA (14)
- Clarkston, GA (3)
- College Park, GA (3)
- Covington, GA (1)
- Cumming, GA (4)
- Dacula, GA (1)
- Decatur, GA (65)
- Doraville, GA (30)
- Douglasville, GA (2)
- Duluth, GA (21)
- Dunwoody, GA (17)
- East Point, GA (1)
- Fairburn, GA (1)
- Flowery Branch, GA (1)
- Johns Creek, GA (6)
- Jonesboro, GA (1)
- Kennesaw, GA (1)
- Lawrenceville, GA (20)
- Lilburn, GA (16)
- Lithonia, GA (3)
- Loganville, GA (1)
- Marietta, GA (21)
- Norcross, GA (64)
- Peachtree Corners, GA (9)
- Powder Springs, GA (2)
- Riverdale, GA (1)
- Roswell, GA (15)
- Sandy Springs, GA (14)
- Smyrna, GA (5)
- Snellville, GA (4)
- Stone Mountain, GA (32)
- Stonecrest, GA (2)
- Sugar Hill, GA (1)
- Suwanee, GA (6)
- Tucker, GA (103)
- Woodstock, GA (2)
Job Locations and Reviews

Customer stated that there was a leak under the sink. Tested and found that when dishwasher was draining P-trap with leak. Fixed issue by connecting dishwasher drain to garbage disposal and capping off P-trap. Tested and no leaks for present at this time. Cleaned up work area.

Customer stated that there was a leak coming from ceiling. Cut hole in ceiling andRan water upstairs and bathroom for about 10 to 15 minutes and didn’t notice anything leaking down to main floor. Tenant mentioned that only leaks when someone is in shower. Recommended to tenant to have shower curtain inside tub once someone is showering to see if that fixes issue. Also mention that they are not getting any hot water. Attempted to relay water heater, but water heater wouldn’t relight. Stated to customer to call Reem and get new gas control valve and burner assembly under warranty. Also, customer mentioned that there was a leak in storage area in basement. Tenant stated that water only shows up when it rains really heavy so my theory is it’s a foundation issue. Cleaned up work area.

Furnish and install 50 gallon gas water heater properly install meeting with current code requirements, thoroughly tested for any leaks, gas and water. heater is working as intended.

Run track pipe approximately 50 feet Furnish install new gas line for gas stove, Penetrate behind wall bring up new hard pipe and shut off, thoroughly test line for any leaks. While we run new gas line we will also flush tankless
I appreciated so much them helping me out on a Saturday! They were very knowledgeable and efficient and kind!

Plumbing

Furnish and install new waterline from meter to about 1 foot from house, or until we find good pipe, Add new whole house shut off in front of meter, run 1 inch pex a pipe. (Customer has polybutylene pipe and wants to replace main line. There is an active leak on main line. However, we do not know if source of leak is in the front yard or under slab,should leak be in the slab additional charges will incur to break slab up and reroute line however, we will discuss options with customer before proceeding with work.) (Inform customer of permit process, Customer responsibility to pull permit) Return to install main line, attached to pipe right outside of foundation, redid meter, and added whole house shut off and meter box tested thoroughly there is no longer a leak on main line. Covered up to the best of our abilities. Work is tested and complete.
I was super happy with Cody's experience. The only thing that was painful was the cost.
Price is to replace Prv to correct the pressure in the home. Will hook up washing machine water supplies as a courtesy if done in conjunction with the Prv. Made customer aware that the washing machine hose hookup isn’t covered by any kind of warranty for customer supplied hoses. Customer needed hoses hooked up to new washing machine for the water supply lines. Checked house pressure over 100 psi. Replaced the pressure regulating valve and installed customer provided washing machine hoses as a courtesy. Zip tied the drain to the water line to secure it. Tested all work to ensure proper function and no leaks, none were found. Initially recommended servicing the tankless. But it is over 10 years old with no service history. Flushing is ill advised.

Found upstairs hall bath has a branch line blockage causing the toilet and tub/shower to back up. Master bath toilet is clogged as well as the shower. The tub in the master bath has no issues with draining and is not affecting any other drains to back up. Gave price to pull toilet and run sewer machine in hall bath, run auger in master bath toilet, and run flex shaft in shower drain. Property manager said he needs approval from the owner before any work can be done.
Customer had a toilet with a recent bidet install. During the install the fill valve had twisted so that the float could no longer operate. Noted to customer that the internals were older on the toilet and the primary bath and the other upstairs bathroom also noted a leak on the bidet tee. Rebuilt both toilets and reattached bidet in the master. Noted to customer that handle was cracked on upstairs guest bath stop for the toilet. Left pricing to replace.
These guys are so much better than the thieves at Keep Smiling / Gwinnett plumbing. They quoted me $3000 to replace existing home depot everbilt sewage ejector pump while these guys did the same thing same product and everything for $1500. Dawson really helped and took time and effort to make me understand why the everbilt with tethered float switch was a bad design and even after offsetting the plumbing to give it more room the float switch would probably still fail or get stuck against the basin wall. Dawson installed a Zoeller M264 sewage pump which has a vertical float switch and doesnt need enough room to lift up as tank fills in. Overall, I recommend these guys for any plumbing needs.
Hey Hari, thank you for the great review. We’re glad Dawson was able to help and that you had a good experience with us. It’s important to us that customers feel informed and confident about the work being done. We truly appreciate the recommendation and are here if you ever need us again.

Replaced sewage ejection pump. Old pump float switch kept getting stuck. Customer has had multiple instances where pump was not working properly. Also did minor rebuild on upstairs guest bathroom.

water line

For this job customer said there had been leak in front of meter for two years Doug meter and found meter nipple had been leaking. Also found old PRV that was rusted and buried underground, inform customer best course of action Would be to replace meter nipple and PRV as well as add a valve cover box for PRV. Customer approved the work performed above, however, cannot compact dirt as leak made dirt into mud.spotted meter to confirm no leaks Not responsible for landscape repair. This includes settling of dirt.

Replaced two faucets 8” with customer supplied with new drain
Can't say enough great things about my experience with Chen Plumbing ! Eric was professional and efficient! Took care of my Plumbing issues and explained everything. I highly recommend Eric and will definitely use them again should the need arise. Thank you so much !
Thank you for taking the time to share your experience. We're glad Eric was able to take care of everything efficiently and clearly. We look forward to being here whenever you need us!

Replaced water heater with code compliant 50 gallon water heater with 85 gallon First Hour Rating. Repaired master bath lavatory drain - left side. Repaired basement toilet. Tightened lavatory spout, upstairs hall bath.

Customer stated that toilet up stairs was running. Replaced fill valve and flapper. Tested toilet for proper operation and leaks. No leaks where present at this time and toilet was working as it should.
Very quick to diagnose the issue and offer a solution.

Quoted job , customer are getting two new faucets , will call us to schedule next week
Tim did a good job and completed it quickly

Replaced toilet seat customer supplied

Plumbing
Customer had a leak on kitchen faucet and wanted to know if any additional recommendations were needed for the home. Noted the age and condition of the water heater, a leak on the thermal expansion tank, a leak on the base of the primary bathrooms toilets, and the presence of grey poly piping in the entirety of the home. Customer is having new tenants move in after previous damage to home from previous tenants. Customer has stripped flooring in home and is going to replace a lot. Recommended replacing the grey poly before the whole house remodel to avoid flood damage to the new work. Sent quotes with appropriate bundling discounts to perform quoted work. If you have any questions feel free to reach out.
3/25/25 Customer had slow draining sink and a leaking strainer and trap. Reworked the trap and strainer and used a zap treatment to attempt clear the line since the large flex shaft couldn’t go in the 1-1/2 line coming out of the wall. Made customer aware that both zap treatment or snaking can damage the line. Two zap treatments didn’t work and the little flex shaft that’s made for smaller lines didn’t work either. Sold work to come back tomorrow and clear the line. 3/26/25 Returned and drilled hole in 3 inch pvc below to drain the kitchen line. Installed a cleanout and run flex shaft both ways to clear the line. Installed a cleanout and ran flex shaft with water in pipe to clear grease. Made customer aware there was a hefty amount of grease in the line. Regular use of a degreaser such as BioOne is recommended regularly or issues are likely to happen again quickly. Installed a cleanout at the cut and tested work to ensure proper function and no leaks. None were found. Dumped multiple s

Busted 3/4 “ gray poly leak in crawl space

Found leak on customer side of meter Dug and found copper pipe, replace 2 foot section of pipe, Tested our repair repair is not leaking, however, meter still shows movement very small amount of movement shut off house to isolate leak , leak is somewhere between meter and house ,informed landlord of situation.
Very fast, fair and professional.

We replaced a leaking 40 gal gas short water heater today , supply and installed Rheem pro 40 gal gas short heater , pan , expansion tank , new water shut off valve and pan .
Braulio and David were fantastic! Fixed my shower clog extremely quickly and very efficiently. Thank you!!
Thank you, Phillip! We're glad Braulio and David could help resolve your shower clog quickly and efficiently. Thank you for choosing Chen!
Excellent Service!

Cleaned out shower drain , tested for good drainage, everything is working as intended, no warranty on any drain cleaning.

Customer was experiencing high water bill and leak in the yard. Search for leak by excavation. Found leak on 1 inch PVC piping in between irrigation lines. Cut out one irrigation line to make necessary repair on mainline and then repaired. Waited for appropriate cure time before pressurizing system up and testing for leaks. Filled in excavated area.
Juan Diaz was very knowledgeable about what needed to be done and his to do it regarding the kitchen pipe system. He redid the pipe layout and installed a new kitchen faucet. It looks much cleaner.
Thank you for your review! We're glad to hear that Juan's expertise made a difference in your kitchen. If you ever need anything else, we're here to help!
On time, thorough diagnosis of issue, excellent presentation of suggested options. Quickly and efficiently provided resolution. Couldn’t ask for more!
I had an emergency plumbing situation and Tim came out and fixed the issue immediately! Tim is a consummate professional and an expert in all aspects of plumbing. I highly recommend Tim Chen for any and all your plumbing needs.
Cody was so great to work with. Appreciate him showing me what was going on to educate me in the process. Great personality and knows the job inside and out!
Marcos was perfect. Best experience I've had with any repair person. Please send him back next time when I need a plumber. Super nice guy.
Thank you for your wonderful review! We’re thrilled to hear Marcos provided such an exceptional experience. He truly is a great asset to our team. Feel free to request Marcos next time you need us—we’ll make sure he’s there to help!
Once again Cody and his assistant Marco were great. When they removed the old toilet, a problem was discovered with a shoddy original install. He knew how to overcome the problem but didn’t have what he needed. He priced the additional work, I agreed to the extra cost and they went and got what they needed. When the got back they fixed the deficiency, installed to new toilet, cleaned up, we settled up the bill and they were on their way. The new toilet looks great, works great. I’m very pleased with Chen plumbing and thei techs Cody and Marco! Thx Chen Plumbing! Tom Quinn
Cody was awesome. Saw my existing disposal could be fixed and did so. He also give some tips to keep it running welll. Finally Cody me a price to change my toilet and made recommendations for what to use for a replacement. This is scheduled for Tuesday next week. Unlike other firms I’ve used he tried to help me. I appreciate that.
great coordination between the office, Cody and myself! Excellent idea to have a arrival time known before Service personnel arrived.
Awesome experience!!!
Great service. Cody is amazing. Cody made this experience really pleasant. Cody was personable and professional.
They actually called to see if they could come early. That never happens! Work done quickly, professionally. Replaced water pressure valve, repair to shower and toilet.
Thank you for sharing your experience with us! We're glad to hear that we could accommodate your schedule and provide prompt, professional service. We appreciate your feedback!
Good
Awesome experienced. Knew their business, quicker than I expected completion of tasks. Friendly and would hire them for another plumbing job anytime. I appreciate the effort and hard work they put into the job.
Thank you for your review and feedback John!
Great service. Mathew is nice, friendly and knowledgeable.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
Cody with Chen Plumbing arrived promptly to replace our kitchen faucet, and to evaluate water leaks under the sink and in a toilet. He gave a fair estimate prior to starting work.He was professional and well mannered. When parts of the faucet were found to be defective, he waited during the two trips to Lowes to return and replace with a new faucet kit. Cody was pleasant in spite of the delays. His work was top notch, both the faucet installation and leak repairs. We would look to Chen Plumbing if a plumber was needed again, and recommend Cody and Chen Plumbing for any plumbing work.
Hey Sherri, we really appreciate your detailed review and are so glad to hear the work was done well! Thank you.
Excellent service
Matt was top notch!
They showed up on time . Complete the service and was professional and courteous .
Quick, easy, professional!