Check Out Our Work in Lawrenceville, GA
Chen Plumbing provides air conditioning, heating, water heater and plumbing services to the residents of Lawrenceville, GA and the surrounding areas since 1998!
Read our reviews and find out why your neighbors consider us to be their nearby heating and air company and local plumber in Lawrenceville, GA.
Recent Jobs and Reviews in Lawrenceville, GA
Customers say: The overall sentiment across these reviews is overwhelmingly positive, reflecting strong customer satisfaction and appreciation for the plumbing services provided. Customers consistently express gratitude for the professionalism, expertise, and efficiency demonstrated by the technicians. Recurring themes include exceptional communication throughout the service process, with technicians keeping clients well-informed and explaining repairs clearly. Many reviewers highlight the quick response times and ability to handle urgent situations, often within hours or the same day, which customers found particularly impressive during plumbing emergencies. The technicians are frequently praised for their thoroughness, problem-solving abilities, and willingness to think creatively to find effective solutions that other service providers had overlooked. Integrity and honesty emerge as significant positive attributes, with customers expressing relief at finding trustworthy professionals who provide fair pricing and avoid unnecessary upselling. The friendly, polite, and respectful demeanor of the service team is consistently noted, contributing to a positive customer experience even during stressful situations. Reviewers also appreciate the quality of workmanship and attention to detail, with technicians taking pride in their work and ensuring jobs are completed properly. The overall tone conveys strong confidence in the company, with multiple customers indicating they plan to use the service again and recommending it highly to others.
Our Local Reviews by City
- Acworth, GA (1)
- Alpharetta, GA (41)
- Atlanta, GA (633)
- Austell, GA (3)
- Avondale Estates, GA (10)
- Braselton, GA (1)
- Brookhaven, GA (5)
- Buford, GA (3)
- Canton, GA (2)
- Chamblee, GA (25)
- Clarkston, GA (13)
- College Park, GA (9)
- Covington, GA (1)
- Cumming, GA (8)
- Dacula, GA (4)
- Decatur, GA (129)
- Doraville, GA (62)
- Douglasville, GA (2)
- Duluth, GA (40)
- Dunwoody, GA (27)
- East Point, GA (1)
- Ellenwood, GA (1)
- Fairburn, GA (1)
- Flowery Branch, GA (3)
- Grayson, GA (4)
- Johns Creek, GA (6)
- Jonesboro, GA (1)
- Kennesaw, GA (2)
- Lawrenceville, GA (36)
- Lilburn, GA (31)
- Lithonia, GA (8)
- Loganville, GA (2)
- Mableton, GA (2)
- Marietta, GA (40)
- Norcross, GA (100)
- Peachtree Corners, GA (11)
- Powder Springs, GA (6)
- Riverdale, GA (4)
- Roswell, GA (26)
- Sandy Springs, GA (15)
- Scottdale, GA (1)
- Smyrna, GA (9)
- Snellville, GA (9)
- Stockbridge, GA (1)
- Stone Mountain, GA (57)
- Stonecrest, GA (5)
- Sugar Hill, GA (4)
- Suwanee, GA (9)
- Tucker, GA (180)
- Union City, GA (1)
- Woodstock, GA (5)
Job Locations and Reviews
Came out for no water pressure. Arrived and tested all the faucets in the house. Everything was working normally. Tested water pressure at the water heater. Pressure tested in the normal range. Tenant stated that his neighbor said they were also having issues with no water on the same day as them. I believe someone from the county had to repair a water main in the area and had to shut off the water to repair something temporarily. All water was flowing normally when we were on site. We checked the fixtures with the tenant present to confirm. Water heater is from 2014. Life expectancy on a water heater is 8-12 years which this tank is at the max on. The gas control valve has a flashing red light indicating that the gas control valve has issues going on. The expansion tank also has a ruptured bladder. We left quote to replace the tank.
Customer wanted a quote for water service replacement gave Customer multiple options for repair/replacement and option of directional bore. Customer will call back with the decision after looking at quotes
Checked wet grass area in front of home , found a irrigation control box below grass and water is continuing leak out from top of the control head , called customer explained, customer need call lawn irrigation company to make repair .
Camera main sewer line through clean out (preventive maintenance) For this customer they called us out for a repeat back ups in the toilet in ten main level, so I recommend to camera the drain line for clean out to see what was happening down there. Additionally we recommend to go ahead clean out the drain line with the jetting machine to get the pipe nice and clean so therefore we can get better results of the condition of the pipe. I gave different estimates to remedy the issues that need of repair or replace. Additionally we cleaned all the way to the city sewer, there was a little bit of debris stuck to the walls from, over the years. No grease found in the pipes. Line is clean but there are 3 bellies, at this time estimates have been provided. Took at look at the water pressure, water pressure read a little low between 40-45 psi. The prvs are set to 50 from manufacturer. Recommend to replace the main shut off valve and the pressure regulator and get the pressure back to 55-65ps
Several so called experts started the job could not be done without substantial damage to our property. Justin thought outside of the box and found what turned out to be a very simple solution. He was always on time and equipped to get the job done. His can do attitude is a benefit to your company.
Fill spout for jacuzzi tub arrived. Installed spout and checked work and cleaned up work area
Water pooling in yard upon arrival, customer stated he noticed water in one area of the yard. After looking at the water meter it was not spinning indicating it had no leak. When doing my inspection noticed sewer line could potentially go in that direction to meet the city’s tap, customer stated his wife said that sometimes when they would flush you could hear a gurgle. Informed customer the sewer line could possibly be broken allowing water to escape and roots to come in to cause blockages. Informed customer we could run the camera through the cleanout in the basement to see if there was any issues. Gave customer estimate, customer approved estimate. Ran camera all the way out to the city tap and found no issues. Informed customer to see if once the rain all stops the yard drys up.
Meter not spinning. Small wet patch reported by customer approx 10’ from the meter. It was pouring rain when we came out. No way to diagnose such a small amount of water when it’s raining this hard. Called customer over service titan and told him to call us back out once the rain has stopped for a couple of days.
Customer stated that shower that we repaired wasn’t getting hot enough and would only stay warm. Pulled the handle off of cartridge and adjusted cartridge to the max hottest temperature. Tested and now shower is getting hot to customer liking. Put handle back on. Chen plumbing won’t be responsible for any scolding.
Quoted basement plumbing fix up work
This customer installed a brand new 50 gallon tall electric water heater in the garage. The customer had poly B and in order for us to get everything squared away we adapted to Pex a piping, did the transition fittings from the type of pipe that was needed I had a small drip on one of the packs a to probably be connections so therefore cut it out and redid it addition to that we strap the new thermal smash tank on the side of the water heater for proper installation copper 18 inches tied back the TMP installed the electrical and once complete there are no leaks . Gonna reach back out to the customer to see about doing the PEX manifold.
Excellent service
Home owner is ordering new tub spout for jacuzzi tub. Will come back to complete work when part is on hand
Warranty: Diagnosed stove not getting any gas flow. Yesterday Chen replaced heater and took care of water in gas line issue. Customer states that water from the stove line area was not removed. Disconnected gas line to stove and opened valve. Pipe was full of water. Used shop vac and removed all water from gas line. Reconnected and tested for leaks, and tested stove for proper operation. Working well and no leaks detected.
Service techs were respectful and efficient in doing their job.
Sewage ejection pump not shutting off upon arrival. Customer stated the pump is constantly running so he shut it off. Gave customer two options one to replace the pump and the other to pull the pump and see if the float was working. Customer chose to replace the pump due to the age. Gave customer estimate, customer approved estimate. Cut out old check valve and ball valve and removed old pump. Installed new pump, new check and ball valve and turned system on. Tested pump multiple times to make sure it was working properly. Pump is working properly and has no leaks upon departure.
Came to light water heater as courtesy since meter was not installed when water heater was installed.
I cannot say enough good things about Shawn and Chris. I was dealing with what felt like a nightmarea water leak under the concrete slab of my home. Unfortunately, the leak was the result of work done by a previous plumber who clearly did not know what he was doing. After talking to several plumbers, I was left feeling confused, overwhelmed, and unsure of who to trust. Then I met Shawn and Chris. From the very first visit, they took the time to listen, inspect the issue, and explain everything in a way that made sense. They didn't try to rush me or sell me on a quick fix. Instead, they focused on finding the right solution and doing the job the right way. That honesty and confidence immediately gave me peace of mind. Today, they spent the day at my house repairing the leak and other various work. Their work ethic was incredible. They worked hard from morning until late in the evening, and throughout the process they kept me informed, explained what they were doing, and made sure every detail was handled properly. What impressed me most wasn't just their knowledge and skillit was their character. They were respectful, professional, patient, and genuinely cared about making sure the problem was fixed correctly. I can finally relax knowing my plumbing issues have been addressed properly. The stress and uncertainty I've been carrying are gone. That kind of peace of mind is priceless. A huge thank you to Shawn and Chris. Meeting the right people can make all the difference, and that's exactly how I feel about them. I would not hesitate to recommend them to anyone looking for honest, knowledgeable plumbers who truly take pride in their work.
Thank you, Jiwoo, for your wonderful review! We're so glad to hear that Shawn and Chris provided you with the support and expertise you needed during such a challenging situation. Your kind words about their dedication and professionalism mean a lot to us. We truly appreciate your recommendation and are here for you whenever you need assistance!
Excellent Service
Return to complete quoted work. Repaired exposed slab leak in main level bathroom. Poured concrete after reattaching drainline. Attached shower drain and toilet flange. Installed and moved prv and shut off valve. When attempting to relight water heater we found that the gas service has not been connected yet. Installed two customer supplied faucets, and corrected p traps in Jack and Jill bathroom. Connected pex to tub faucet in master bathroom. Reapplied putty to tub drain.
Justin was on time, knowledgeable, professional and thorough.
Call was for leak behind wall and leaking down into garage ceiling… drywall had already been cut out. sub-flooring was saturated in and still dripping ( see pictures). Homeowner took me up stairs to show me where the leak was coming from. The was an access door to get to get behind and look and leak is dripping from 3/4 cooper line going to tub spot ( see video). Unfortunately it’s in very tight space that I can’t get to it due to it being on the exterior wall and tub to wall is about 6inch apart. I gave an estimate to cut hole in sub flooring to make an attempt to gain access to do repairs. Home owner is going through insurance and has to get approval for them before work can be done
Replaced a 50 gal gas water heater , prv , a toilet with western elongated ADA toilet , rebuild a Kohler toilet with new fill valve and flapper .
Customer called us out for a leaking shower head. We did a thorough evaluation and determined the cartridge was the issue. We replaced the cartridge and tested our work thoroughly.
Replaced a 50 gal gas direct vent water heater and Prv
Provided estimates. Will return to complete job.
Cleared main line blockage with big cable machine from clean out in the front of home , did camera inspection after , found line has large section with belly and possibly with some roots problem , clogged with lots wipe . No warranty
Amazing service by Alex!! He helped take out all water that had somehow gone into my gas line !!
Thank you, Yahaira! We're so glad to hear you had an amazing experience with Anthony. His attention to detail and willingness to go the extra mile truly makes a difference. We appreciate your recommendation!
Original issue was water in gas system. Replaced water heater due to potential damage to gas control valve and burner due to water in gas lines. Replaced Prv due to water pressure being at 90 psi when tested. Could not light water heater due to no gas meter at time of service.
Call to assess repair made by contractor in slab. Arrived and met with Ms. Jiwoo and Ms. Sun. They had a contractor performing some repairs and he struck a copper pipe underground, and subsequently attempted a repair. When inspecting the work I found a temporary clamp style repair made on a copper pipe underground the slab. There was also venting/ducting metal tape applied, and I was unable to figure out why the tape was initially applied. Due to the concerns with work being done we performed an evaluation of the home and found several concerns. We were able to locate the shut off and prv, but it is blocked behind the water heater and wall and cannot be accessed. Master bathroom: tub spout is not connected. Drain line is not connected,p trap missing. Faucet is falling off of counter top on right side of vanity. Jack and Jill bathroom has a myriad of drain problems. Tub drain not sealed correct. We spoke at length with Ms. jiwoo and Ms. Sun, and offered advice and options.
Customer has leaking yard gave options for repair/replacement of water service
First customer they have a leaking water heater on the cold side connection inlet is 2003 and the water pressure is high on the house. Water pressure is reading at 110 psi. The customer is gonna need a new water heater. In addition to that the pressure reducing valve needs to be changed out as well. Gave some estimates. He said he needs to talk it over with a family member more than likely will be be doing the work on Sunday however, he just needs to have that conversation with this family members I had offered to do it today however they would like to wait.
Would use again.
The technicians were just what I wanted and needed. Job well done.
Great Service by Techs!!!
Very excellent customer support. Very patient and thorough handling of job. A lot of additional problems that needed to be fixed were brought up but due to cost I was unable to address so only a small valve replacement was done
Thank you, Jan, for your kind words about our customer support. We're glad to hear that you found our team patient and thorough. Your feedback is truly appreciated!
Excellent Service
Simeon was very courteous and efficient with solving our plumbing issues. He also wore shoe covers inside the home to be respectful of his customer's home. Chen Plumbing provides excellent communications to its customers to provide time of arrival as well as a photo of our plumber, Simeon, before his arrival. We truly appreciated a 30-minute window instead of the usual four-hour window. We will not hesitate to use Chen Plumbing if we have any future needs!
Thank you for the thoughtful review, Dene. We are glad Simeon took good care of your home, communicated clearly, and made the whole process easier. We truly appreciate your trust and look forward to helping again whenever you need us.
Good Service
Cody and the gentleman with him provided a great customer experience and exceptional service. They were knowledgeable, friendly and efficient. I truly appreciate them.
Excellent service
Khoa my plumber was amazing! He took the time to explain my issue, helped recommend solutions, and even checked my water heater to flag a potential issue. Will book again and save for future repair needs.
Dawson was amazing! Quick and excellent!
Overall I was happy with the work performed.
I was told over the phone that a diagnostic could be done for the price of 49.99 only to find out that when the technician got to my home, he looked around, gave advice and then quoted me an astronomical price. I will never use this company again.
I appreciated so much them helping me out on a Saturday! They were very knowledgeable and efficient and kind!
I was super happy with Cody's experience. The only thing that was painful was the cost.
These guys are so much better than the thieves at Keep Smiling / Gwinnett plumbing. They quoted me $3000 to replace existing home depot everbilt sewage ejector pump while these guys did the same thing same product and everything for $1500. Dawson really helped and took time and effort to make me understand why the everbilt with tethered float switch was a bad design and even after offsetting the plumbing to give it more room the float switch would probably still fail or get stuck against the basin wall. Dawson installed a Zoeller M264 sewage pump which has a vertical float switch and doesnt need enough room to lift up as tank fills in. Overall, I recommend these guys for any plumbing needs.
Hey Hari, thank you for the great review. We’re glad Dawson was able to help and that you had a good experience with us. It’s important to us that customers feel informed and confident about the work being done. We truly appreciate the recommendation and are here if you ever need us again.
Can't say enough great things about my experience with Chen Plumbing ! Eric was professional and efficient! Took care of my Plumbing issues and explained everything. I highly recommend Eric and will definitely use them again should the need arise. Thank you so much !
Thank you for taking the time to share your experience. We're glad Eric was able to take care of everything efficiently and clearly. We look forward to being here whenever you need us!
Very quick to diagnose the issue and offer a solution.
Tim did a good job and completed it quickly
Very fast, fair and professional.
Braulio and David were fantastic! Fixed my shower clog extremely quickly and very efficiently. Thank you!!
Thank you, Phillip! We're glad Braulio and David could help resolve your shower clog quickly and efficiently. Thank you for choosing Chen!
Excellent Service!
Juan Diaz was very knowledgeable about what needed to be done and his to do it regarding the kitchen pipe system. He redid the pipe layout and installed a new kitchen faucet. It looks much cleaner.
Thank you for your review! We're glad to hear that Juan's expertise made a difference in your kitchen. If you ever need anything else, we're here to help!
On time, thorough diagnosis of issue, excellent presentation of suggested options. Quickly and efficiently provided resolution. Couldn’t ask for more!
I had an emergency plumbing situation and Tim came out and fixed the issue immediately! Tim is a consummate professional and an expert in all aspects of plumbing. I highly recommend Tim Chen for any and all your plumbing needs.
Cody was so great to work with. Appreciate him showing me what was going on to educate me in the process. Great personality and knows the job inside and out!
