Check Out Our Work in Lawrenceville, GA
Chen Plumbing provides air conditioning, heating, water heater and plumbing services to the residents of Lawrenceville, GA and the surrounding areas since 1998!
Read our reviews and find out why your neighbors consider us to be their nearby heating and air company and local plumber in Lawrenceville, GA.
Recent Jobs and Reviews in Lawrenceville, GA
Customers say: # Customer Service Excellence Shines in Plumbing Reviews The reviews reflect overwhelmingly positive sentiment toward the plumbing service, with customers consistently expressing high satisfaction. The tone across the collection is distinctly positive, with recurring themes of exceptional customer service, professionalism, and technical expertise. Customers frequently praise the thorough explanations provided during service visits, with many appreciating how technicians patiently answered questions and detailed their work process. The promptness of service, especially during emergencies, stands out as a significant point of satisfaction. Clients repeatedly mention the technicians' friendliness, knowledge, and efficiency, with many expressing they would recommend the service to others or use it again themselves. The reviews highlight appreciation for transparency in pricing and options, cleanliness after job completion, and the peace of mind that comes from quality workmanship. Overall, the sentiment reflects a company that has built a strong reputation for reliability, expertise, and customer-focused service.
Our Local Reviews by City
- Acworth, GA (1)
- Alpharetta, GA (35)
- Atlanta, GA (530)
- Austell, GA (2)
- Avondale Estates, GA (8)
- Braselton, GA (1)
- Brookhaven, GA (5)
- Buford, GA (3)
- Canton, GA (2)
- Chamblee, GA (22)
- Clarkston, GA (11)
- College Park, GA (7)
- Covington, GA (1)
- Cumming, GA (8)
- Dacula, GA (3)
- Decatur, GA (108)
- Doraville, GA (51)
- Douglasville, GA (2)
- Duluth, GA (35)
- Dunwoody, GA (25)
- East Point, GA (1)
- Ellenwood, GA (1)
- Fairburn, GA (1)
- Flowery Branch, GA (3)
- Grayson, GA (2)
- Johns Creek, GA (6)
- Jonesboro, GA (1)
- Kennesaw, GA (1)
- Lawrenceville, GA (28)
- Lilburn, GA (25)
- Lithonia, GA (7)
- Loganville, GA (1)
- Mableton, GA (1)
- Marietta, GA (30)
- Norcross, GA (85)
- Peachtree Corners, GA (10)
- Powder Springs, GA (4)
- Riverdale, GA (2)
- Roswell, GA (23)
- Sandy Springs, GA (14)
- Scottdale, GA (1)
- Smyrna, GA (8)
- Snellville, GA (7)
- Stone Mountain, GA (45)
- Stonecrest, GA (3)
- Sugar Hill, GA (3)
- Suwanee, GA (8)
- Tucker, GA (151)
- Woodstock, GA (3)
Job Locations and Reviews
Customer getting estimates for a new building they’re planning to build. Also left quote for issues in the main home.
Love quote for new 40 gallon lowboy electric
Water leak in yard upon arrival. Customer stated he shut the water off to the whole house and the meter was still spinning. After isolating the water to just the front yard found no water coming out of the ground. I dug up at the meter and found a blue poly line. Informed customer we could replace the entire line. Gave customer estimate, customer declined
This customer they installed the faucet however they cannot get the pop-up assembly to be replaced. That’s all he needed done is the pop-up assembly so therefore that is exactly what I did. It’s all a brand new pop-up assembly supply by the homeowner and got it installed once completed. There are no leaks. Installed a new putty around the flange installed the new part and the customers all set to use his water. Took a video of the water draining out to ensure that it’s leak free and there’s no further issues with that water pressure is at 70 psi and his water heater is two years old.
Garbage disposal is leaking. Customer wants to fix on their own.
Customer had water leaking from a new sink last Friday. Customer shared video of the incident that is attached to the ticket. In the video it appeared that the water was coming from the sink strainer. With the customers permission I put a large quantity of water in the sink and let it sit to test the strainer. No water leaked through. Dropped the water through the drain and saw no leaking. Uploaded video of test to show leak results. Noted to customer that the caulking seal at the top of the sink seemed incomplete. The water was filled all the way 8n the sink and that was the likely leak point. Customer had concerns for any water least under the cabinet or floor and wanted it to be looked at. I had Provision reach out to the customer to schedule a free inspection. Left quote for a new water heater because the existing heater is over 10 years old and replacement is recommended after 10 years.
Replace needle valve for refrigerator Shut water off to home and replaced needle shut off valve for refrigerator line. Turn water back on and tested. No leaks were present at this time. Also recommend replacing thermal expansion tank. Will send estimate to do so.
Checked back up problem , house is on septic , we snaked , cleared blockage , but appears to be problem with septic tank or Fieldline , no warranty , we gave quote to open the tank and install a riser next time if back up again No charge today as courtesy since we did some repair with pipe not long ago.
For the customer they have a leak Coming from the ceiling in the garage, what I recommend is to cut the drywall to find the source of the leak, the homeowner already turned off the water to home as a precious. So therefore we cut a rectangle in the drywall to find the source of the leak. However once I cut the drywall, I couldn’t find any water line pipes in the area I cut or around the the area. We had some pretty bad weather here with the snow & the ice so I believe it has to do with the roof rather than the plumbing. The water pressure read at 110 psi and I recommend to get the Prv replacement as it is not recommended to have the pressure about 80 in the state of Georgia. At this time we didn’t locate a water line that was leaking in the garage.
Very excellent customer support. Very patient and thorough handling of job. A lot of additional problems that needed to be fixed were brought up but due to cost I was unable to address so only a small valve replacement was done
Thank you, Jan, for your kind words about our customer support. We're glad to hear that you found our team patient and thorough. Your feedback is truly appreciated!
Stop valve on polybutylene line blew off and flooded kitchen. House is vacant. Customer elected to just replace the one valve even though other valves under sink are same incorrect compression style on polybutylene. Replace stop valve and ensured no leaks. Water pressure tested at 100 psi. Left quote for regulator replacement but will take cutting drywall or removing water heater to access the PRV. Toilet in hall bathroom making loud noise from fill valve. Left quote to rebuild toilet. House is a slab home that has been partially repipe but there is still a lot of polybutylene lines running under the slab. Left quote to repipe the whole house. Left water off at meter at home owners request so she does t have to keep the house heated while it is vacant.
Flushometer randomly leaking from the housing after sitting idle for a few minutes. Customer elected to replace it. Replaced the entire Flushometer down to the spud. Did not replace the stop valve as that would require a building shut down. Tested multiple times and took video showing replaced unit with no leaks and operating normally.
Call for water heater leaking out top of unit. Removed old water heater and replaced with a new 40 gallon short water heater. Installed new expansion tank and mounting bracket. Space constraints did not allow for a drip pan. Shut off valve functioning fine and was left in place. Reinstalled gas and pressurized unit. I also replaced the prv as a military appreciation gesture. I am also leaving an estimate to install a new ejection pump in the laundry room to replace the current pump.
Replaced three water stop valves , new supply line , installed customer supplied disposal with drain replumb to fit , new p trap and AAV installed under the kitchen sink
Client called us out today due to their main water service line leaking beneath the driveway. It would be a large mess to reroute it around the side of the house and in to where it’s tied in. Therefore, it will be best to cut the concrete driveway for a new trench for the new water line. Waived service fee. Water pressure is at 70 psi with a large leak on the line outside.
Customer called for problem with main sewer line back up , house is on septic , tank is in the back , we dug up outside installed a 4” two way clean out , unclogged line with snake machine , did camera inspection, found tank is kind full , could be possible Fieldline or problem with line to tank or baffle tee . If back up again next time , we have to come back open the tank to check
Work
Excellent Service
Customer called for no hot water today , arrived found water heater control was left at pilot setting by some contractor was here this morning. We turned to on and water heater fired up no problem
Simeon was very courteous and efficient with solving our plumbing issues. He also wore shoe covers inside the home to be respectful of his customer's home. Chen Plumbing provides excellent communications to its customers to provide time of arrival as well as a photo of our plumber, Simeon, before his arrival. We truly appreciated a 30-minute window instead of the usual four-hour window. We will not hesitate to use Chen Plumbing if we have any future needs!
Thank you for the thoughtful review, Dene. We are glad Simeon took good care of your home, communicated clearly, and made the whole process easier. We truly appreciate your trust and look forward to helping again whenever you need us.
Customer stated that they were having a high water bill for a little while now, and also that toilet in master bath was running. Shut toilet off that was running and spotted meter. Didn’t notice meter moving. Also tested water pressure to home. Found that thermal expansion tank has also failed. Gave customer quote to rebuild one toilet and replaced thermal expansion tank. Went ahead and furnished installed new thermal expansion tank with bracket and installed it. Tested and no leaks were pressed at this time. Rebuilt toilet by replacing fill valve flapper and supply line. Tested and no leaks were present this time. Also checked out other toilets and didn’t notice them running. Cleaned up work area.
Customer stated that urinal in men’s room wasn’t flushing properly. Replace diaphragm with bigger diaphragm and tested. Now urinal seems to be flushing as it should. Also tested drained by filling up bucket of water and dumping it down urinal multiple times and urinal was draining. Stated to customer that urinal may be flushing differently. Due to the fact there is the pad inside the urinal. Also flushed the rest of toilets in unit and all seem to be flushing as they should.
Customer stated that there was a leak under sink and also that they wanted service valves replaced. Took a look under kitchen sink and gave customer options on repair repairs. Went ahead and shut water off to home and installed one hot and one cold service valve for kitchen sink. Turned water back on and tested, and no leaks were present at this time. Also took apart drain under sink. ReFitted and reconnected drain back together. Tightened down all connections and test. No leaks were present at this time. Did state to customer that basket strainer on right side will need to be replaced because nut isn’t going on properly. At this time, customer didn’t want to proceed with replacing basket strainer. Will send quote to do so. Cleaned up work area.
Good Service
Cody and the gentleman with him provided a great customer experience and exceptional service. They were knowledgeable, friendly and efficient. I truly appreciate them.
Customer had high water bill resulting in finding a leak at stub out on PEX piping. Dug down and replaced bad fitting in ground along with section of pipe. Also found pressure of home to be 110 PSI. Suggested to replace PRV to fix issue. After work, turned back on water to test for leaks and proper function. Back filled dirt to rough grade.
Customer had issues with 9yr old garbage disposal. Gave options to repair or replace disposal. Also found pressure to be 130psi. Gave options for replaces of PRV as well. Customer will address issue with pressure at later date. After replacement of disposal, Checked for leaks and proper function.
Customer wanted quote for water heater. Will call back with decision.
Nobody home for work.
Discussed options with customer for running new 3 inch pipe. Customer did not want to proceed at this time.
Excellent service
Khoa my plumber was amazing! He took the time to explain my issue, helped recommend solutions, and even checked my water heater to flag a potential issue. Will book again and save for future repair needs.
Dawson was amazing! Quick and excellent!
Overall I was happy with the work performed.
I was told over the phone that a diagnostic could be done for the price of 49.99 only to find out that when the technician got to my home, he looked around, gave advice and then quoted me an astronomical price. I will never use this company again.
I appreciated so much them helping me out on a Saturday! They were very knowledgeable and efficient and kind!
I was super happy with Cody's experience. The only thing that was painful was the cost.
These guys are so much better than the thieves at Keep Smiling / Gwinnett plumbing. They quoted me $3000 to replace existing home depot everbilt sewage ejector pump while these guys did the same thing same product and everything for $1500. Dawson really helped and took time and effort to make me understand why the everbilt with tethered float switch was a bad design and even after offsetting the plumbing to give it more room the float switch would probably still fail or get stuck against the basin wall. Dawson installed a Zoeller M264 sewage pump which has a vertical float switch and doesnt need enough room to lift up as tank fills in. Overall, I recommend these guys for any plumbing needs.
Hey Hari, thank you for the great review. We’re glad Dawson was able to help and that you had a good experience with us. It’s important to us that customers feel informed and confident about the work being done. We truly appreciate the recommendation and are here if you ever need us again.
Can't say enough great things about my experience with Chen Plumbing ! Eric was professional and efficient! Took care of my Plumbing issues and explained everything. I highly recommend Eric and will definitely use them again should the need arise. Thank you so much !
Thank you for taking the time to share your experience. We're glad Eric was able to take care of everything efficiently and clearly. We look forward to being here whenever you need us!
Very quick to diagnose the issue and offer a solution.
Tim did a good job and completed it quickly
Very fast, fair and professional.
Braulio and David were fantastic! Fixed my shower clog extremely quickly and very efficiently. Thank you!!
Thank you, Phillip! We're glad Braulio and David could help resolve your shower clog quickly and efficiently. Thank you for choosing Chen!
Excellent Service!
Juan Diaz was very knowledgeable about what needed to be done and his to do it regarding the kitchen pipe system. He redid the pipe layout and installed a new kitchen faucet. It looks much cleaner.
Thank you for your review! We're glad to hear that Juan's expertise made a difference in your kitchen. If you ever need anything else, we're here to help!
On time, thorough diagnosis of issue, excellent presentation of suggested options. Quickly and efficiently provided resolution. Couldn’t ask for more!
I had an emergency plumbing situation and Tim came out and fixed the issue immediately! Tim is a consummate professional and an expert in all aspects of plumbing. I highly recommend Tim Chen for any and all your plumbing needs.
Cody was so great to work with. Appreciate him showing me what was going on to educate me in the process. Great personality and knows the job inside and out!
Marcos was perfect. Best experience I've had with any repair person. Please send him back next time when I need a plumber. Super nice guy.
Thank you for your wonderful review! We’re thrilled to hear Marcos provided such an exceptional experience. He truly is a great asset to our team. Feel free to request Marcos next time you need us—we’ll make sure he’s there to help!
Once again Cody and his assistant Marco were great. When they removed the old toilet, a problem was discovered with a shoddy original install. He knew how to overcome the problem but didn’t have what he needed. He priced the additional work, I agreed to the extra cost and they went and got what they needed. When the got back they fixed the deficiency, installed to new toilet, cleaned up, we settled up the bill and they were on their way. The new toilet looks great, works great. I’m very pleased with Chen plumbing and thei techs Cody and Marco! Thx Chen Plumbing! Tom Quinn
Cody was awesome. Saw my existing disposal could be fixed and did so. He also give some tips to keep it running welll. Finally Cody me a price to change my toilet and made recommendations for what to use for a replacement. This is scheduled for Tuesday next week. Unlike other firms I’ve used he tried to help me. I appreciate that.
great coordination between the office, Cody and myself! Excellent idea to have a arrival time known before Service personnel arrived.
Awesome experience!!!
Great service. Cody is amazing. Cody made this experience really pleasant. Cody was personable and professional.
Good
Great service. Mathew is nice, friendly and knowledgeable.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
Excellent service
