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Plumbers in Lilburn, GA

The Lilburn, GA Plumber You Can Count On Every Time

Chen Plumbing is your trusted plumbing partner in Lilburn, GA. We're passionate about delivering exceptional plumbing services that are meticulously tailored to each home's unique requirements. Our unwavering commitment to customer satisfaction drives us to go above and beyond in every project we undertake. With years of experience serving the Lilburn community, we've developed a deep understanding of local plumbing needs and challenges. Our team of skilled professionals combines this local knowledge with cutting-edge techniques and technology to provide solutions that are not only effective but also durable and efficient. From routine maintenance to complex installations, we approach each task with the same level of dedication and attention to detail, ensuring your plumbing system operates flawlessly year-round.

When you need unmatched plumbing professionalism, get Chen Plumbing! Send us a message online or call 678-621-6363 today!

Depend On Our Vital Emergency Plumbing Services

In Lilburn, plumbing emergencies can happen at any time, and when they do, you need a reliable team you can count on. That's where our emergency plumbing services come in. We offer round-the-clock assistance to address urgent plumbing issues promptly, minimizing potential damage to your property and disruption to your daily life. Our emergency response team is always on standby, ready to tackle any plumbing crisis that may arise. Whether it's a major leak, a burst pipe, or a malfunctioning water heater, we arrive fully equipped to handle the situation efficiently. We understand the stress and inconvenience that plumbing emergencies can cause, which is why we prioritize quick response times and effective solutions, restoring normalcy to your home as swiftly as possible.

Never Go Without Hot Water In Your Lilburn, GA Home

At Chen Plumbing, we offer comprehensive water heater services to keep Lilburn homes comfortable and efficient. Our expertise spans water heater repair, installation, and maintenance for both traditional tank and modern tankless systems. If your water heater is underperforming, our skilled technicians can quickly diagnose and resolve the issue, restoring your hot water supply. When it's time for a new unit, we guide you through the water heater installation process, helping you select an energy-efficient model that meets your household's demands. We also emphasize the importance of regular water heater maintenance to extend the lifespan of your unit and ensure optimal performance. Our team stays abreast of the latest advancements in water heater technology, allowing us to offer cutting-edge solutions that improve efficiency and reduce energy costs.

Upgrade Your Lilburn, GA Kitchen Or Bathroom!

Your bathroom and kitchen are essential spaces in your Lilburn home, and we're here to ensure their plumbing functions flawlessly. Our comprehensive services cover all aspects of bathroom plumbing, from fixing leaky faucets to complete shower installations. In the kitchen, we handle everything from sink repairs to dishwasher connections, ensuring all components work together seamlessly. Whether you're planning a full bathroom renovation or need a quick fix for a running toilet, our team has the expertise to deliver outstanding results. We pay close attention to the aesthetic aspects of our work, ensuring that our plumbing solutions not only function perfectly but also complement your home's design. Our goal is to enhance both the functionality and beauty of your bathrooms and kitchen while addressing any plumbing concerns efficiently.

Professional Drain Cleaning To Keep Things Flowing

Dealing with clogged drains in Lilburn can be frustrating, but our expert drain cleaning services are here to help. We tackle drain blockages of all types, from minor clogs to severe backups, using advanced techniques and equipment. Our approach to drain cleaning goes beyond just clearing the immediate blockage; we conduct thorough inspections to identify and address potential future issues. Whether you're dealing with slow-draining sinks, blocked shower drains, or more serious sewer line obstructions, our team has the skills and tools to restore proper flow. We also provide valuable advice on maintaining clear drains, helping you prevent future clogs and extend the life of your plumbing system. Our drain cleaning services are designed to be both effective in the short term and beneficial for the long-term health of your plumbing.

Expert, Safe Gas Line Services To Power Your Home

For Lilburn residents with gas appliances, our gas line services are essential for maintaining safety and efficiency. We offer expert gas line installation for new constructions or when adding gas appliances to existing homes. Our gas line repair service addresses any issues with your current system, ensuring it meets all safety standards and operates efficiently. We also provide thorough gas leak detection services, utilizing cutting-edge technology to identify even the smallest leaks quickly and accurately. Safety is our top priority in all gas line work, and our technicians are extensively trained to handle these sensitive systems with the utmost care and precision. We strictly adhere to all local codes and regulations, giving you peace of mind about the integrity and safety of your home's gas system.

The Chen Difference Is Clear - Our Fans Say So!

We encourage you to discover what sets Chen Plumbing apart for yourself. Take a moment to browse the reviews on our website or Google to see what your neighbors in Lilburn are saying about our exceptional service. Whether you're facing a plumbing emergency, planning a home renovation, or simply need routine maintenance, we're here to assist you every step of the way. Reach out to Chen Plumbing at 678-621-6363 today for all your plumbing needs in Lilburn. Allow us to demonstrate why we've become the go-to plumbing service in the area. Our team is dedicated to surpassing your expectations and ensuring your complete satisfaction with every project we undertake. Your comfort and peace of mind are our top priorities, and we look forward to serving you with the highest standard of plumbing care.

Recent Jobs and Reviews in Lilburn, GA

Rated 4.9 out of 5 stars based on 29 customer reviews

Customers say: # Review Sentiment Analysis The reviews reflect an overwhelmingly positive sentiment toward the plumbing services provided. Customers consistently express high satisfaction with the technicians' professionalism, knowledge, and efficiency. The reviews highlight recurring themes of excellent communication, with technicians taking time to thoroughly explain problems and potential solutions to customers. Promptness and quick response times, especially in emergency situations, are frequently praised. Customers appreciate the technicians' diagnostic skills and ability to identify issues accurately, sometimes even discovering problems the customers weren't aware of. The overall tone is decidedly positive, with many reviews indicating repeat business and long-term trust in the service. Technical competence combined with courteous customer service appears to be a hallmark of the experience, with many customers specifically noting how well technicians explained complex issues in understandable terms. The reviews convey a strong sense of reliability and quality workmanship that customers clearly value.

Job Locations and Reviews

Review
Excellent service
Billy - Lilburn, GA 30047
Will need to replace the flange, the tile is old and is cracking so it causing the flange to sit lower, the homeowner will need a contractor to remove the tile and replace the floor two part job that will need to take place, customer had a similar issue with the upstairs toilet. So therefore we were expecting potentially the same outcome. At this time the floor needs to be fixed in order to put the toilet back properly
Will need to replace the flange, the tile is old and is cracking so it causing the flange to sit lower, the homeowner will need a contractor to remove the tile and replace the floor two part job that will need to take place, customer had a similar issue with the upstairs toilet. So therefore we were expecting potentially the same outcome. At this time the floor needs to be fixed in order to put the toilet back properly
Shane S.
Shane S. Checked in
Will need to replace the flange, the tile is old and is cracking so it causing the flange to sit lower, the homeowner will need a contractor to remove the tile and replace the floor two part job that will need to take place, customer had a similar issue with the upstairs toilet. So therefore we were expecting potentially the same outcome. At this time the floor needs to be fixed in order to put the toilet back properly
Lilburn, GA 30047
Review
Shane was very professional and explained what he was doing. When in the basement checking our water heater, he thought he smelled some gas from the pipe. He got his sensor from the truck to test it and there was a gas leak. He replaced the pipe to solve the problem.
Billy - Lilburn, GA 30047
Kohler toilet replacement 
This customer installed a new toilet Kohler install. The previous toilet was just old and that’s why I wanted to be replaced. The customer has these tiles in the bathroom that potentially may leak water from the toilet because of the way that they’re sloped in words of the toilet, there could be a potential risk with that and leaking from the bottom into a small little utility closet in the basement. At this time there are no leaks from the toilet From below or above caulked the toilet around the base flushed a few times to indicating that it was a good flush and to make sure that there are no issues with the toilet. The customer is all set to use the brand new toilet at this time. There are no further issues however, I did tell the customer that if it does start leaking, we would have to replace the flange along with the pipe below, and they would have to redo the tile we would come back and set in new flange and set the toilet back.
Kohler toilet replacement 
This customer installed a new toilet Kohler install. The previous toilet was just old and that’s why I wanted to be replaced. The customer has these tiles in the bathroom that potentially may leak water from the toilet because of the way that they’re sloped in words of the toilet, there could be a potential risk with that and leaking from the bottom into a small little utility closet in the basement. At this time there are no leaks from the toilet From below or above caulked the toilet around the base flushed a few times to indicating that it was a good flush and to make sure that there are no issues with the toilet. The customer is all set to use the brand new toilet at this time. There are no further issues however, I did tell the customer that if it does start leaking, we would have to replace the flange along with the pipe below, and they would have to redo the tile we would come back and set in new flange and set the toilet back.
Shane S.
Shane S. Checked in
Kohler toilet replacement This customer installed a new toilet Kohler install. The previous toilet was just old and that’s why I wanted to be replaced. The customer has these tiles in the bathroom that potentially may leak water from the toilet because of the way that they’re sloped in words of the toilet, there could be a potential risk with that and leaking from the bottom into a small little utility closet in the basement. At this time there are no leaks from the toilet From below or above caulked the toilet around the base flushed a few times to indicating that it was a good flush and to make sure that there are no issues with the toilet. The customer is all set to use the brand new toilet at this time. There are no further issues however, I did tell the customer that if it does start leaking, we would have to replace the flange along with the pipe below, and they would have to redo the tile we would come back and set in new flange and set the toilet back.
Lilburn, GA 30047
Review
Shane discovered we had a gas leak in a connection to our water heater and was able to fix the issue quickly and safely.
Billy - Lilburn, GA 30047
Water heater heater flush 
Gas shut off valve and gas flex replacement
Today we did a annual inspection for the water heater, and we recommended to do a water heater flush on the unit and that is what we did, flush the unit out first and ran cold water through to insure there wouldn’t be a future problem. When cleaning up I noticed that the flex line for the gas had a leak on it, I smelled it at first then I checked it with the gas sniffer, and there was a leak connected the flex line to the sediment trap. What I proposed is to replace the gas shut off and the flex due to the fact that the shut off was old. Replaced it with a new valve and there is no further leak. Customer also would like to replace the toilet, recommend to do a chair height (standard) round kholer toilet to match the other one upstairs. At this time there is no further leak.
Water heater heater flush 
Gas shut off valve and gas flex replacement
Today we did a annual inspection for the water heater, and we recommended to do a water heater flush on the unit and that is what we did, flush the unit out first and ran cold water through to insure there wouldn’t be a future problem. When cleaning up I noticed that the flex line for the gas had a leak on it, I smelled it at first then I checked it with the gas sniffer, and there was a leak connected the flex line to the sediment trap. What I proposed is to replace the gas shut off and the flex due to the fact that the shut off was old. Replaced it with a new valve and there is no further leak. Customer also would like to replace the toilet, recommend to do a chair height (standard) round kholer toilet to match the other one upstairs. At this time there is no further leak.
Shane S.
Shane S. Checked in
Water heater heater flush Gas shut off valve and gas flex replacement Today we did a annual inspection for the water heater, and we recommended to do a water heater flush on the unit and that is what we did, flush the unit out first and ran cold water through to insure there wouldn’t be a future problem. When cleaning up I noticed that the flex line for the gas had a leak on it, I smelled it at first then I checked it with the gas sniffer, and there was a leak connected the flex line to the sediment trap. What I proposed is to replace the gas shut off and the flex due to the fact that the shut off was old. Replaced it with a new valve and there is no further leak. Customer also would like to replace the toilet, recommend to do a chair height (standard) round kholer toilet to match the other one upstairs. At this time there is no further leak.
Lilburn, GA 30047
Leaking expansion tank which is undersized, quote replacement with 5 gal tank and also new 75 gal gas water heater today , customer declined any work today
Leaking expansion tank which is undersized, quote replacement with 5 gal tank and also new 75 gal gas water heater today , customer declined any work today
Tim C.
Tim C. Checked in
Leaking expansion tank which is undersized, quote replacement with 5 gal tank and also new 75 gal gas water heater today , customer declined any work today
Lilburn, GA 30047
Plumbing inspection for water bill problem, found no leaks at this time
Plumbing inspection for water bill problem, found no leaks at this time
Tim C.
Tim C. Checked in
Plumbing inspection for water bill problem, found no leaks at this time
Lilburn, GA 30047
Call for leaking water heaters.

Arrived and met with Ms. Kiv and Mr. Phey . 

They stated that they discovered leaking water heaters this morning.

Inspection revealed the water heater on the right had two leaks, one internal tank rupture and a second at the t&p valve. Left water heater had a dripping t&p valve. Pressure regulating valve is only approximately two years old. Thermal expansion tank bladder has ruptured. Copper waterlines have significant corrosion throughout. 

Replaced both water heaters, and ran in parallel instead of in a series. New thermal expansion tanks, drip pans, gas shut off valve and lines.

I turned on each unit, and discussed how to adjust them. How to shut off water. I also installed a new shut off valve on the home as a courtesy, as the gate valve was not working all the way and there were concerns about being able to shut the water off when traveling. 

I cleaned all work spaced and ensured both water heaters were functioning. Bled air from lines on all
Call for leaking water heaters.

Arrived and met with Ms. Kiv and Mr. Phey . 

They stated that they discovered leaking water heaters this morning.

Inspection revealed the water heater on the right had two leaks, one internal tank rupture and a second at the t&p valve. Left water heater had a dripping t&p valve. Pressure regulating valve is only approximately two years old. Thermal expansion tank bladder has ruptured. Copper waterlines have significant corrosion throughout. 

Replaced both water heaters, and ran in parallel instead of in a series. New thermal expansion tanks, drip pans, gas shut off valve and lines.

I turned on each unit, and discussed how to adjust them. How to shut off water. I also installed a new shut off valve on the home as a courtesy, as the gate valve was not working all the way and there were concerns about being able to shut the water off when traveling. 

I cleaned all work spaced and ensured both water heaters were functioning. Bled air from lines on all
Shawn B.
Shawn B. Checked in
Call for leaking water heaters. Arrived and met with Ms. Kiv and Mr. Phey . They stated that they discovered leaking water heaters this morning. Inspection revealed the water heater on the right had two leaks, one internal tank rupture and a second at the t&p valve. Left water heater had a dripping t&p valve. Pressure regulating valve is only approximately two years old. Thermal expansion tank bladder has ruptured. Copper waterlines have significant corrosion throughout. Replaced both water heaters, and ran in parallel instead of in a series. New thermal expansion tanks, drip pans, gas shut off valve and lines. I turned on each unit, and discussed how to adjust them. How to shut off water. I also installed a new shut off valve on the home as a courtesy, as the gate valve was not working all the way and there were concerns about being able to shut the water off when traveling. I cleaned all work spaced and ensured both water heaters were functioning. Bled air from lines on all
Lilburn, GA 30047
Client called us out due to provision finding a leak behind the wall on the pressure regulator when they removed the Sheetrock from the water damage that occurred. Also behind there were the water lines for the laundry box and shutoffs, the front hose connection, and the tie in to go to the rest of the home. Client did not want any possibility of water damage occurring there again, and there was some heavy rusting on the laundry box as well as the shutoffs for the whole house and that front hose connection were not accessible for use. We moved the lines a little bit so that client could have an access panel put in to the left of the washing machine in the Sheetrock wall, so those shutoffs and that pressure reducing valve are serviceable in future. We replaced the front hose connection from outside to inside, adding a ball valve shutoff per code. We added new pex A shutoff for the whole house and also a new watts pressure reducing valve with the pressure set right at 60 psi. Mounted the
Client called us out due to provision finding a leak behind the wall on the pressure regulator when they removed the Sheetrock from the water damage that occurred. Also behind there were the water lines for the laundry box and shutoffs, the front hose connection, and the tie in to go to the rest of the home. Client did not want any possibility of water damage occurring there again, and there was some heavy rusting on the laundry box as well as the shutoffs for the whole house and that front hose connection were not accessible for use. We moved the lines a little bit so that client could have an access panel put in to the left of the washing machine in the Sheetrock wall, so those shutoffs and that pressure reducing valve are serviceable in future. We replaced the front hose connection from outside to inside, adding a ball valve shutoff per code. We added new pex A shutoff for the whole house and also a new watts pressure reducing valve with the pressure set right at 60 psi. Mounted the
Brylen W.
Brylen W. Checked in
Client called us out due to provision finding a leak behind the wall on the pressure regulator when they removed the Sheetrock from the water damage that occurred. Also behind there were the water lines for the laundry box and shutoffs, the front hose connection, and the tie in to go to the rest of the home. Client did not want any possibility of water damage occurring there again, and there was some heavy rusting on the laundry box as well as the shutoffs for the whole house and that front hose connection were not accessible for use. We moved the lines a little bit so that client could have an access panel put in to the left of the washing machine in the Sheetrock wall, so those shutoffs and that pressure reducing valve are serviceable in future. We replaced the front hose connection from outside to inside, adding a ball valve shutoff per code. We added new pex A shutoff for the whole house and also a new watts pressure reducing valve with the pressure set right at 60 psi. Mounted the
Lilburn, GA 30047
We did minor walkthrough of the house and confirmed she has a leak under the slab on a polybutylene line. We gave quote options to repair/reroute the water lines. Customer is not in a position at this time to move forward with either option.
We did minor walkthrough of the house and confirmed she has a leak under the slab on a polybutylene line. We gave quote options to repair/reroute the water lines. Customer is not in a position at this time to move forward with either option.
Dawson F.
Dawson F. Checked in
We did minor walkthrough of the house and confirmed she has a leak under the slab on a polybutylene line. We gave quote options to repair/reroute the water lines. Customer is not in a position at this time to move forward with either option.
Lilburn, GA 30047
Came out to assess a leaking water heater. Water heater is from 2009 with slow leak coming out of the base of the tank. Water pressure tested at 130 psi. Gave different quote options for the water heater as it is only a 50 gallon tank, and the home has 3 bathrooms and 5 people living inside the home. Customer always has a toilet upstairs he would like to have replaced and already has the toilet on hand. Customer has other quotes and would like to take the weekend to decide on the different options.
Came out to assess a leaking water heater. Water heater is from 2009 with slow leak coming out of the base of the tank. Water pressure tested at 130 psi. Gave different quote options for the water heater as it is only a 50 gallon tank, and the home has 3 bathrooms and 5 people living inside the home. Customer always has a toilet upstairs he would like to have replaced and already has the toilet on hand. Customer has other quotes and would like to take the weekend to decide on the different options.
Dawson F.
Dawson F. Checked in
Came out to assess a leaking water heater. Water heater is from 2009 with slow leak coming out of the base of the tank. Water pressure tested at 130 psi. Gave different quote options for the water heater as it is only a 50 gallon tank, and the home has 3 bathrooms and 5 people living inside the home. Customer always has a toilet upstairs he would like to have replaced and already has the toilet on hand. Customer has other quotes and would like to take the weekend to decide on the different options.
Lilburn, GA 30047
Review
Quick, professional service
Aaron - Lilburn, GA 30047
Performed complimentary pressure check. Pressure is at 55psi. Regulator is working properly. Left estimate to replace water heater
Performed complimentary pressure check. Pressure is at 55psi. Regulator is working properly. Left estimate to replace water heater
Alex R.
Alex R. Checked in
Performed complimentary pressure check. Pressure is at 55psi. Regulator is working properly. Left estimate to replace water heater
Lilburn, GA 30047
Discussed with agent today for camera option , customer still thinking about get this home or not , not ready for camera inspection work today
Discussed with agent today for camera option , customer still thinking about get this home or not , not ready for camera inspection work today
Tim C.
Tim C. Checked in
Discussed with agent today for camera option , customer still thinking about get this home or not , not ready for camera inspection work today
Lilburn, GA 30047
For this customer, they had a back up in their drain line about a month ago and water was coming up from the wax seal however, since that month ago issue, they’ve been using the toilet consistently and hasn’t noticed any water leaking down to the floor below in addition to that.  However, was gathering quotes to get the toilet pulled and reset also took a look at his water heater his water heater from 2006 recommended a replacement on that due to the age and so he doesn’t have to deal with the flood again anytime soon, however I recommended to not pull the toilet considering that there hasn’t been any issues nor to the fact that there hasn’t been anything wrong for the past month did not check water pressure hose turned off and the water was too old this time I don’t believe that there are any issues other than the water heater replacement that is needed
For this customer, they had a back up in their drain line about a month ago and water was coming up from the wax seal however, since that month ago issue, they’ve been using the toilet consistently and hasn’t noticed any water leaking down to the floor below in addition to that.  However, was gathering quotes to get the toilet pulled and reset also took a look at his water heater his water heater from 2006 recommended a replacement on that due to the age and so he doesn’t have to deal with the flood again anytime soon, however I recommended to not pull the toilet considering that there hasn’t been any issues nor to the fact that there hasn’t been anything wrong for the past month did not check water pressure hose turned off and the water was too old this time I don’t believe that there are any issues other than the water heater replacement that is needed
Shane S.
Shane S. Checked in
For this customer, they had a back up in their drain line about a month ago and water was coming up from the wax seal however, since that month ago issue, they’ve been using the toilet consistently and hasn’t noticed any water leaking down to the floor below in addition to that. However, was gathering quotes to get the toilet pulled and reset also took a look at his water heater his water heater from 2006 recommended a replacement on that due to the age and so he doesn’t have to deal with the flood again anytime soon, however I recommended to not pull the toilet considering that there hasn’t been any issues nor to the fact that there hasn’t been anything wrong for the past month did not check water pressure hose turned off and the water was too old this time I don’t believe that there are any issues other than the water heater replacement that is needed
Lilburn, GA 30047
Customer had soft tissue blockage suddenly overflowing toilet in downstairs basement bathroom. In order to fix issue , pulled toilet and ran machine all the way to manhole to clear. camera line afterwards to ensure stoppage was no longer present. Reset toilet and checked for leaks and proper drainage function. Toilet may need to be removed again for further cleaning work. will address issues at hand with landlord. INVOICE TO BE BILLED TO 633 Candlewick Lane LLC
Customer had soft tissue blockage suddenly overflowing toilet in downstairs basement bathroom. In order to fix issue , pulled toilet and ran machine all the way to manhole to clear. camera line afterwards to ensure stoppage was no longer present. Reset toilet and checked for leaks and proper drainage function. Toilet may need to be removed again for further cleaning work. will address issues at hand with landlord. INVOICE TO BE BILLED TO 633 Candlewick Lane LLC
Cody A.
Cody A. Checked in
Customer had soft tissue blockage suddenly overflowing toilet in downstairs basement bathroom. In order to fix issue , pulled toilet and ran machine all the way to manhole to clear. camera line afterwards to ensure stoppage was no longer present. Reset toilet and checked for leaks and proper drainage function. Toilet may need to be removed again for further cleaning work. will address issues at hand with landlord. INVOICE TO BE BILLED TO 633 Candlewick Lane LLC
Lilburn, GA 30047
Lilburn, GA - Customer has actively leaking water heater. Gave price to upgrade soft copper line and meet code compliance. Customer decline work at this time. Customer consented to turning off gas and water to the leaking unit.
Cody B.
Cody B. Checked in
Customer has actively leaking water heater. Gave price to upgrade soft copper line and meet code compliance. Customer decline work at this time. Customer consented to turning off gas and water to the leaking unit.
Lilburn, GA 30047
Review
Cody did a great job! We’re grateful for the quick and effective service!
Beth - Lilburn, GA 30047
Customer had a dripping hose bib on the front of the home. Attempted to repair, but the brass was in poor condition and couldn’t be repaired. Cut drywall and replaced the hose bib. Tested all work to ensure proper function and no leaks. None were found.
Customer had a dripping hose bib on the front of the home. Attempted to repair, but the brass was in poor condition and couldn’t be repaired. Cut drywall and replaced the hose bib. Tested all work to ensure proper function and no leaks. None were found.
Cody B.
Cody B. Checked in
Customer had a dripping hose bib on the front of the home. Attempted to repair, but the brass was in poor condition and couldn’t be repaired. Cut drywall and replaced the hose bib. Tested all work to ensure proper function and no leaks. None were found.
Lilburn, GA 30047
Replaced a old 17 years old 40 gal gas water heater with a Rheem 40 gas tank , new water shut off valve , pan , expansion tank , also replaced main water shut off and Prv , set pressure at 60 psi , discussed and signed up membership with customer today .
Replaced a old 17 years old 40 gal gas water heater with a Rheem 40 gas tank , new water shut off valve , pan , expansion tank , also replaced main water shut off and Prv , set pressure at 60 psi , discussed and signed up membership with customer today .
Tim C.
Tim C. Checked in
Replaced a old 17 years old 40 gal gas water heater with a Rheem 40 gas tank , new water shut off valve , pan , expansion tank , also replaced main water shut off and Prv , set pressure at 60 psi , discussed and signed up membership with customer today .
Lilburn, GA 30047
Returned and installed customer supplied insta hot water dispenser. The job had already been collected for, so the customer has a 0 dollar balance on the job as of this visit. Tested all work to ensure proper function and no leaks. None were found at this time. Customer had concerns about 7nit spitting on initial setup. Troubleshot the manual and confirmed that is normal operation when unit is starting up for initial setup when boiling the water.
Returned and installed customer supplied insta hot water dispenser. The job had already been collected for, so the customer has a 0 dollar balance on the job as of this visit. Tested all work to ensure proper function and no leaks. None were found at this time. Customer had concerns about 7nit spitting on initial setup. Troubleshot the manual and confirmed that is normal operation when unit is starting up for initial setup when boiling the water.
Cody B.
Cody B. Checked in
Returned and installed customer supplied insta hot water dispenser. The job had already been collected for, so the customer has a 0 dollar balance on the job as of this visit. Tested all work to ensure proper function and no leaks. None were found at this time. Customer had concerns about 7nit spitting on initial setup. Troubleshot the manual and confirmed that is normal operation when unit is starting up for initial setup when boiling the water.
Lilburn, GA 30047
Review
Dean Poirier - Lilburn, GA 30047
Response from Chen Plumbing:

Thank you, Dean, for taking the time to leave a review. We appreciate your support!

Review
Tim and Oto from Chen Plumbing did an excellent job replacing a failed expansion tank and correcting high water pressure in my home. They explained the issue clearly, didn’t upsell unnecessary work, and made sure everything was set correctly before leaving. Professional, honest, and easy to work with — highly recommend.
Thomas - Lilburn, GA 30047
Replaced a busted expansion tank with mounting bracket , replaced faulty Prv
Explained and sign up membership with customer today , thank you
Replaced a busted expansion tank with mounting bracket , replaced faulty Prv
Explained and sign up membership with customer today , thank you
Tim C.
Tim C. Checked in
Replaced a busted expansion tank with mounting bracket , replaced faulty Prv Explained and sign up membership with customer today , thank you
Lilburn, GA 30047
Call for leak in ceiling in mudroom.

Arrived and met with Ms. Jackie. She states that a leak occurred and her mother found it this morning. They immediately shut the water off and placed a bucket to catch the water. 

Please see previous invoice history for detailed history. This home is plumbed with faulty waterlines and this is the third instance of water escape and damage. 

Cut ceiling in mudroom and found failed section of pipe on hot side. Removed and replaced with new pipe. Tested pressure and found it to still be consistent at 55psi. Thermal expansion tank working adequately. No other indication that there is any cause of failure other than faulty pipe.

I advised Ms. Jackie that I recommend reliable restoration be dispatched to provide help navigating an insurance claim. Specifically, I recommend asking about the help they can offer after we Repipe the home, as it will require significant drywall repairs, and likely the removal of kitchen cabinets.

*** I will credit this rep
Call for leak in ceiling in mudroom.

Arrived and met with Ms. Jackie. She states that a leak occurred and her mother found it this morning. They immediately shut the water off and placed a bucket to catch the water. 

Please see previous invoice history for detailed history. This home is plumbed with faulty waterlines and this is the third instance of water escape and damage. 

Cut ceiling in mudroom and found failed section of pipe on hot side. Removed and replaced with new pipe. Tested pressure and found it to still be consistent at 55psi. Thermal expansion tank working adequately. No other indication that there is any cause of failure other than faulty pipe.

I advised Ms. Jackie that I recommend reliable restoration be dispatched to provide help navigating an insurance claim. Specifically, I recommend asking about the help they can offer after we Repipe the home, as it will require significant drywall repairs, and likely the removal of kitchen cabinets.

*** I will credit this rep
Shawn B.
Shawn B. Checked in
Call for leak in ceiling in mudroom. Arrived and met with Ms. Jackie. She states that a leak occurred and her mother found it this morning. They immediately shut the water off and placed a bucket to catch the water. Please see previous invoice history for detailed history. This home is plumbed with faulty waterlines and this is the third instance of water escape and damage. Cut ceiling in mudroom and found failed section of pipe on hot side. Removed and replaced with new pipe. Tested pressure and found it to still be consistent at 55psi. Thermal expansion tank working adequately. No other indication that there is any cause of failure other than faulty pipe. I advised Ms. Jackie that I recommend reliable restoration be dispatched to provide help navigating an insurance claim. Specifically, I recommend asking about the help they can offer after we Repipe the home, as it will require significant drywall repairs, and likely the removal of kitchen cabinets. *** I will credit this rep
Lilburn, GA 30047
Client called us out today due to them having some drain backup issues. Client is on septic and had some work done under garage floor replacing some old cast iron pipe with pvc. When they did that, they added a cleanout in garage floor. We ran the camera down the cleanout all the way to the tank and determined the septic tank is full and needs pumped. The remaining cast iron pipe does look rough with some channeling but not backed up. 
Checked water pressure and it was high at 120 psi. Safe range is 50-79 psi. We cut out the old pressure regulator and replaced it, moving it further back on the line because the water heater was not regulated before. Added new ball valve and pressure regulator as well as a couple pipe supports. Turned water back on and tested, no leaks. Home pressure is now around 60 psi. 

1 yr warranty on pressure regulator.
Client called us out today due to them having some drain backup issues. Client is on septic and had some work done under garage floor replacing some old cast iron pipe with pvc. When they did that, they added a cleanout in garage floor. We ran the camera down the cleanout all the way to the tank and determined the septic tank is full and needs pumped. The remaining cast iron pipe does look rough with some channeling but not backed up. 
Checked water pressure and it was high at 120 psi. Safe range is 50-79 psi. We cut out the old pressure regulator and replaced it, moving it further back on the line because the water heater was not regulated before. Added new ball valve and pressure regulator as well as a couple pipe supports. Turned water back on and tested, no leaks. Home pressure is now around 60 psi. 

1 yr warranty on pressure regulator.
Brylen W.
Brylen W. Checked in
Client called us out today due to them having some drain backup issues. Client is on septic and had some work done under garage floor replacing some old cast iron pipe with pvc. When they did that, they added a cleanout in garage floor. We ran the camera down the cleanout all the way to the tank and determined the septic tank is full and needs pumped. The remaining cast iron pipe does look rough with some channeling but not backed up. Checked water pressure and it was high at 120 psi. Safe range is 50-79 psi. We cut out the old pressure regulator and replaced it, moving it further back on the line because the water heater was not regulated before. Added new ball valve and pressure regulator as well as a couple pipe supports. Turned water back on and tested, no leaks. Home pressure is now around 60 psi. 1 yr warranty on pressure regulator.
Lilburn, GA 30047
Returned and did quoted work. Installed customer provided faucet and also rework drain. Also as a courtesy item replace basket strainer and snake through drain. Tested all work and no leaks were presented at this time and sink was draining as it should. Cleaned up work area.
Returned and did quoted work. Installed customer provided faucet and also rework drain. Also as a courtesy item replace basket strainer and snake through drain. Tested all work and no leaks were presented at this time and sink was draining as it should. Cleaned up work area.
Simeon R.
Simeon R. Checked in
Returned and did quoted work. Installed customer provided faucet and also rework drain. Also as a courtesy item replace basket strainer and snake through drain. Tested all work and no leaks were presented at this time and sink was draining as it should. Cleaned up work area.
Lilburn, GA 30047
Customer has a 5 year old tankless Rinnai unit in the garage. Customer stated water is taking long to get hot. Checked recirculation pump and it is still working correctly it seems. Customer stated last time this happened that a flush corrected the issue. Customer opted to sign up for a membership and do a tankless flush since it’s included in the membership. Added a service sticker to the unit to track services rendered to the unit moving forward. Cautioned customer that the flushing of a tankless unit can cause leaks that need to be addressed separately. Also made customer aware that flushing the unit is a first step.
Customer has a 5 year old tankless Rinnai unit in the garage. Customer stated water is taking long to get hot. Checked recirculation pump and it is still working correctly it seems. Customer stated last time this happened that a flush corrected the issue. Customer opted to sign up for a membership and do a tankless flush since it’s included in the membership. Added a service sticker to the unit to track services rendered to the unit moving forward. Cautioned customer that the flushing of a tankless unit can cause leaks that need to be addressed separately. Also made customer aware that flushing the unit is a first step.
Cody B.
Cody B. Checked in
Customer has a 5 year old tankless Rinnai unit in the garage. Customer stated water is taking long to get hot. Checked recirculation pump and it is still working correctly it seems. Customer stated last time this happened that a flush corrected the issue. Customer opted to sign up for a membership and do a tankless flush since it’s included in the membership. Added a service sticker to the unit to track services rendered to the unit moving forward. Cautioned customer that the flushing of a tankless unit can cause leaks that need to be addressed separately. Also made customer aware that flushing the unit is a first step.
Lilburn, GA 30047
Under one kitchen sink remove existing insta hot. Install new customer supplied insta hot with faucet.

Customer called us out for few things. One was to install customer supplied kitchen faucet and insta hot under sink. Also that one sink wasn’t draining great. Customer agreed to have insta hot installed. Went ahead and attempted to install insta hit but found that faucet base assembly clamp was broken. Contacted customer support and they need proof of purchase. Wasn’t able to get into contact with customer so left note for customer in what to do to get replacement part and also phone number if she has any questions. Once replacement part is in we will be able to come back out and install insta hot at no additional cost. At this time just removed existing insta hot and properly disposed of it.
Under one kitchen sink remove existing insta hot. Install new customer supplied insta hot with faucet.

Customer called us out for few things. One was to install customer supplied kitchen faucet and insta hot under sink. Also that one sink wasn’t draining great. Customer agreed to have insta hot installed. Went ahead and attempted to install insta hit but found that faucet base assembly clamp was broken. Contacted customer support and they need proof of purchase. Wasn’t able to get into contact with customer so left note for customer in what to do to get replacement part and also phone number if she has any questions. Once replacement part is in we will be able to come back out and install insta hot at no additional cost. At this time just removed existing insta hot and properly disposed of it.
Simeon R.
Simeon R. Checked in
Under one kitchen sink remove existing insta hot. Install new customer supplied insta hot with faucet. Customer called us out for few things. One was to install customer supplied kitchen faucet and insta hot under sink. Also that one sink wasn’t draining great. Customer agreed to have insta hot installed. Went ahead and attempted to install insta hit but found that faucet base assembly clamp was broken. Contacted customer support and they need proof of purchase. Wasn’t able to get into contact with customer so left note for customer in what to do to get replacement part and also phone number if she has any questions. Once replacement part is in we will be able to come back out and install insta hot at no additional cost. At this time just removed existing insta hot and properly disposed of it.
Lilburn, GA 30047
Under one kitchen sink remove existing insta hot. Install new customer supplied insta hot with faucet.

Customer called us out for few things. One was to install customer supplied kitchen faucet and insta hot under sink. Also that one sink wasn’t draining great. Customer agreed to have insta hot installed. Went ahead and attempted to install insta hit but found that faucet base assembly clamp was broken. Contacted customer support and they need proof of purchase. Wasn’t able to get into contact with customer so left note for customer in what to do to get replacement part and also phone number if she has any questions. Once replacement part is in we will be able to come back out and install insta hot at no additional cost. At this time just removed existing insta hot and properly disposed of it.
Under one kitchen sink remove existing insta hot. Install new customer supplied insta hot with faucet.

Customer called us out for few things. One was to install customer supplied kitchen faucet and insta hot under sink. Also that one sink wasn’t draining great. Customer agreed to have insta hot installed. Went ahead and attempted to install insta hit but found that faucet base assembly clamp was broken. Contacted customer support and they need proof of purchase. Wasn’t able to get into contact with customer so left note for customer in what to do to get replacement part and also phone number if she has any questions. Once replacement part is in we will be able to come back out and install insta hot at no additional cost. At this time just removed existing insta hot and properly disposed of it.
Simeon R.
Simeon R. Checked in
Under one kitchen sink remove existing insta hot. Install new customer supplied insta hot with faucet. Customer called us out for few things. One was to install customer supplied kitchen faucet and insta hot under sink. Also that one sink wasn’t draining great. Customer agreed to have insta hot installed. Went ahead and attempted to install insta hit but found that faucet base assembly clamp was broken. Contacted customer support and they need proof of purchase. Wasn’t able to get into contact with customer so left note for customer in what to do to get replacement part and also phone number if she has any questions. Once replacement part is in we will be able to come back out and install insta hot at no additional cost. At this time just removed existing insta hot and properly disposed of it.
Lilburn, GA 30047
Water line leak in the yard upon arrival. Customer stated he noticed water pooling up by the meter. After digging found 3/4 split at a coupling. Informed customer we could repair the broken section of pipe. Gave customer estimate, customer approved estimate. Cut out bad section of pipe and replaced it with new pvc. Turned water on to check for leaks and found none. No leaks upon departure.
Water line leak in the yard upon arrival. Customer stated he noticed water pooling up by the meter. After digging found 3/4 split at a coupling. Informed customer we could repair the broken section of pipe. Gave customer estimate, customer approved estimate. Cut out bad section of pipe and replaced it with new pvc. Turned water on to check for leaks and found none. No leaks upon departure.
Chase B.
Chase B. Checked in
Water line leak in the yard upon arrival. Customer stated he noticed water pooling up by the meter. After digging found 3/4 split at a coupling. Informed customer we could repair the broken section of pipe. Gave customer estimate, customer approved estimate. Cut out bad section of pipe and replaced it with new pvc. Turned water on to check for leaks and found none. No leaks upon departure.
Lilburn, GA 30047
Review
Excellent service
Sandra - Lilburn, GA 30047
Review
They are very fast! Chase and Christian came out the same day I called. They are very thorough and truly care about their work. Im very happy with them. Highly recommended!
Cindy Le - Lilburn, GA 30047
Response from Chen Plumbing:

Thank you for the kind review, Cindy. We are glad Chase and Christian were able to come out quickly and take great care of everything. It means a lot to know you were happy with the service.

Review
Fantastic Service!
Anh - Lilburn, GA 30047
Review
Water heater and pressure valve installed with professionalism and clean job site!
Holli - Lilburn, GA 30047
Review
A very wonderful experience with the team! Professional and efficient- so happy with my new hot water heater. Thank you!
Kimberley Cunningham - Lilburn, GA 30047
Response from Chen Plumbing:

Kimberley, thank you for taking the time to share this. We’re glad to hear everything went smoothly and that you’re happy with your new water heater. We appreciate you choosing Chen Plumbing and are here anytime you need us.

Review
asif jiwani - Lilburn, GA 30047
Response from Chen Plumbing:

Asif, thank you for taking the time to leave a review. We’re glad you had a positive experience with our team and we appreciate your trust in Chen Plumbing.

Review
Matthew from Chen Plumbing provided great service. He is very detailed with his information and is generous with his time and knowledge. He did a wonderful job replacing 6 stops and checking for leaks.
Cristina - Lilburn, GA 30047
Review
Matthew with Chen Plumbing is super detailed and does great work. He is considerate and generous with his knowledge and time.
Cristina Zakis - Lilburn, GA 30047
Response from Chen Plumbing:

Cristina, we really appreciate you taking the time to highlight Matthew’s work. He’s dedicated to providing detailed, quality service, and it’s great to know that came through during your visit.

Review
Simeon was very courteous knowledgeable and experienced. We do still have a slight drip from the faucet in the tub which Simeon explained that we might have. We will except this until we decide to go to single lever faucet.
Ellen - Lilburn, GA 30047
Review
Cody arrived with a ready to solve attitude and after diagnosing that a new install versus a repair on my 23 yr old water heater was the way to go, rolled up his sleeves and got to work. As I checked on the work, we had conversation on what was being done and why. He didn't talk over me in a technical manner, but met me on my level on the why and how he was doing what he was doing. It was a great experience.
Rychard - Lilburn, GA 30047
Review
I've been using Chen Plumbing for over seven years. The work is always excellent. This was as well. A suggestion: when wall board must be cut, offer the customer a choice to seal the hole on their own, or cut the hole a standard size to install an access door. Carry access doors in the truck. Less stressful for the customer, and no issue trying to then find a dependable repair person.
Alan S - Lilburn, GA 30047
Response from Chen Plumbing:

Hey Alan, thank you for being such a loyal customer over the years — we truly appreciate your trust in us. We’re glad to hear the work met your expectations again, and thank you for your suggestion and feedback.

Review
Matthew was knowledgeable, explained the issues well and addressed the problem; went an extra mile to address the problem encountered along the way!
RS - Lilburn, GA 30047
Review
Repair service
larry - Lilburn, GA 30047
Review
All of the above. Job was done professionally but at a price. Expensive. Years ago when business was sole prop replacing a faucet with no complications (customer owned parts) cost was $150. This same job cost us close to $400. Granted it was years ago but cost just a few dollars less than other plumbing companies who do same quality work. We’ll still call them for future plumbing work but just being honest with cost.
Virgil - Lilburn, GA 30047
Review
Very helpful and informative
Susan - Lilburn, GA 30047
Review
Professional and pleasant. Took care of what needed to be done. Checked for other potential issues.
Zoe - Lilburn, GA 30047
Review
Thankful that they were able to work me in within 24 hours. Simeon did a great job and was very thorough and professional.
Bill - Lilburn, GA 30047
Review
When purchasing a new washer/dryer, we discovered a problem with the water connections that had to be repaired before installing the new appliances. We also had had a problem on and off for years with the drain system of the washer. Tim Chen to the rescue. He came in, assessed the problems and went to work. Cleaned everything up after his work, very professional and courteous. We’ve used several companies over the years who were just “okay”. No more of that - will be calling Tim Chen when problems arise.
Donna - Lilburn, GA 30047
Review
Juan was excellent, will definitely be recommending Juan as well as Chen Plumbing.
Jakelin Rivera - Lilburn, GA 30047
Response from Chen Plumbing:

Hey Jakelin, thank you so much—we’re really glad Juan left such a great impression. We’re always here if you need anything down the road.

Review
Tim and his helper the very best! Extremely professional, knowledgeable and with a lot of personality. I’ll never call anyone else.
Kaye - Lilburn, GA 30047
Review
Thank you Chen Plumbing! Your team came in and got straight to it. Pricing was reasonable and the team were super knowledgeable. Thanks again!
Christina Jones - Lilburn, GA 30047
Response from Chen Plumbing:

Hey Christina, it was a pleasure working with you. We’re ready to help whenever you need us next!

Review
Juan did a great job. He was knowledgeable about our issue, worked quickly, and resolved all items before leaving.
Nathan - Lilburn, GA 30047
Review
Hunter & Kenneth were very thorough, pleasant, and efficient. They quickly assessed the problems, gave us a quote, and repaired the plumbing problems. Great job!
Sharon - Lilburn, GA 30047
Review
Cody was very personable and did a great job
Jim Franklin - Lilburn, GA 30047
Response from Chen Plumbing:

Thank you, Jim! We're glad to hear that Cody made such a positive impression and did a great job. Your feedback means a lot to us!

Review
Juan was able to come out on the same need we had a need and it was a Saturday. Juan fixed our problem quickly. We had tried to do the job ourselves, but Juan showed us our many mistakes and was able to complete the job the right way.
Billy McDaniel - Lilburn, GA 30047
Response from Chen Plumbing:

Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about us.

Review
Matthew was professional and took great care of us. He definitely deserves that complimentary lunch.
Billy McDaniel - Lilburn, GA 30047
Review
Great service but the price was high
Maria - Lilburn, GA 30047
Response from Chen Plumbing:

We count ourselves lucky for customers like you and look forward to working with you again in the future!

Review
He is an excellent professional
Maria Silva - Lilburn, GA 30047
Response from Chen Plumbing:

Thank you for recognizing my professionalism, Maria!

Review
I appreciate Chen Plumbing for really wanting my business. I put in a call to have two companies come out and Chen called me back immediately to say they had a opening for me same day. Juan was awesome! From start to finish he explained everything and was thorough with the work even finding a additional issue that could have cost us alot of $$$ down the line. Highly recommend Chen Plumbing and their technician Juan for any plumbing needs!
Ultraviolettea Ness - Lilburn, GA 30047
Response from Chen Plumbing:

Thank you for choosing Chen Plumbing! We're glad we could assist you promptly and effectively. Appreciate your recommendation and kind words about Juan's service.

Review
Billy McDaniel - Lilburn, GA 30047
Response from Chen Plumbing:

Thank you for the 5-star rating, Billy McDaniel!

Review
Kim Robinson - Lilburn, GA 30047
Response from Chen Plumbing:

Thank you for the 5-star rating, Kim Robinson! Your support means a lot to us!

Review
Juan was able to diagnose the problem and fix the issue with the garbage disposal. He was on time, courteous and professional. Great service. Highly recommend
Sandra Peters - Lilburn, GA 30047
Response from Chen Plumbing:

Thank you for your kind words, Sandra! We appreciate your recommendation and are glad we could help with your garbage disposal.

Review
Lynne Work - Lilburn, GA 30047
Response from Chen Plumbing:

Thank you Lynne!