Plumbers in Norcross, GA

Flushed tankless water heater. Rinsed it clean. Schedule follow up flush for 1 year out.

Came out for leak in the yard. Dug up and found break on pvc bell hub. Cut out damaged section and replaced with pex. Allowed adequate time for glue to cure before testing. Confirmed a leak free repair before backfilling. 1 year warranty on repaired section only.

Came out for high water pressure. She was testing at over 120 psi at the water heater. Water heater was from 2007. Left quote to replace water heater/expansion tank. Unable to locate PRV inside the unit. Only 1 curb stop located in front of the the unit. Not enough room to fit a PRV underground before line goes under the slab. Homeowner going to contact the HOA for more info before deciding. Unit next door also testing high on the water pressure. Believe there may be a communal PRV that has failed if each unit does not have its own PRV.

Replaced a toilet fill valve and installed customer supplied bidet seat

Old water heater from 1977 caught fire in the electrical wiring. Tank had to be replaced. Electrical supply was not connected to code. They used electric dryer connection cord into a three prong outlet meant for a clothes dryer. Notified homeowner this was not to code and we could not reconnect it this way. Recommended she have a licensed electrician come fix the electrical issues and bring it up to code. Piped in the new water heater and installed an expansion tank, set to 75 psi. Tested to ensure a leak free installation and bled the air out. No further issue at this time. Tank is ready for electrical connection but will not heat water until the electrician has hooked up the electrical wiring. Thank you for choosing Chen Plumbing.

Was not a recall. Customer has ongoing drain issue resulting from concrete falling into the drain and hardening. We left quote previously to correct this issue. Back up was identical to previous service. Soft tissue blockage that occurred at the point in the line where the concrete is built up inside the pipe. Issue will continue to happen as long as the bathrooms are used and the repair work is not done to remove the concrete from the drain line.

Customer stated that they wanted a quote for PRV replacement. Found that PRV is 2 inch on a CPVC line. Will send estimate to install new PRV and shut off valve. If work is completed within 30 days, we will credit back $149.

Left quote to drain and reinstall water heater up to code per county inspectors request. We did not install water heater originally.

Client called us out due to their master bathroom drains being clogged, and it was only affecting that 1 bathroom in the home. Clearly there was something clogging the line, so we pulled master toilet and ran camera down the line. Found a spot where they transitioned from pvc to abs pipe that has a little lip sticking out which is catching paper over time and clogged it up. Could not get it cleared with camera, so I used the large chainsnake to get it broke free. Once blockage was cleared we ran water to wash it out and then camera again to verify it was clear. Recommend client put a power flush toilet in that bathroom to help fight that lip catching paper down in the drain line below concrete. Left estimate for that. NO WARRANTY ON DRAIN CLEANING.

Came out for sewer back up in suite D. Pulled toilet in women’s room. Ran snake down to blockage and cleared blockage at distance of 25’. Camera’d section where blockage occurred and found a mound of cured concrete that felt down into the pipe when the concrete was being poured back. There’s a dicey visible in the concrete where it sunk down into the pipe. Camera’d down past the concrete to the main line services multiple warehouses/suites. Made it 130’ down the main line, Sewer line was installed completely flat during construction, and due to settling the pipe now has multiple bellies/low spots that are constantly holding water and causing reoccurring back ups. Bellies holding 2”+ of water at all times. Left quote to repair section of drain affecting bathrooms for suite D and remove the section of drain with concrete in it. Quote to replace mainline affecting multiple suites will require more in-depth camera diagnostic work in each building to locate all of the drains and create an a

Customer stated that there was a high water bill. Tenant showed me around house of multiple plumbing issues. Will send estimate to landlord for plumbing repairs that are needed. Estimate will be good for one month and also will credit back $49 if any work is approved within a month.

Customer stated that water line was leaking by meter. Gave customer quote to dig up and repair and customer agreed. Dug up and made repair. Tested and no leaks. Covered back soil and cleaned up work area.

Hose bib line located in back of property had a leak. Was able to locate the shut off valve to that line in the basement and shut the water off to it. Doesn’t affect anything else in the house. Customer doesn’t use the hose bib often and wants to just leave it shut off for the time being. No further issue at this time.

Customer upstairs master bathroom Roman tub faucet is dripping. Customer supplied the cartridge and rebuild kit. I replaced the cartridge and test for operation. No more leak.

Customer stated that toilet was running. Gave customer quote to make repairs and customer agreed. Rebuilt toilet by replacing fill valve and seal. Also installed new service valve. Tested and everything was working as it should. No warranty on work due to high pressure. Cleaned up work area.

Customer stated that in one of the room shower was backing up. Gave customer quote to run snake through shower, drain and customer agreed. Ran snake through drain and cleared stoppage. Testing by filling up shower and dropping. Now shower is draining as it should. Chen plumbing doesn’t warranty drain stoppages. Also found that pressure to building is high and will need to be addressed and also water heaters are not up to code and also fitting above water heated is corroded in may start leaking. Customer stated that they may schedule another appointment to look at the issues that we found. Cleaned up work area.

Customer stated that toilet was backing up. Used auger and cleared toilet. Tested and now toilet is flushing fine. Chen plumbing doesn’t warranty drain stoppages.

Homeowner had previously had us out to do an inspection and they wanted the garbage disposal replaced due to it leaking and they later approved which I returned to install today. Upon arrival homeowner greeted me and had agreed to replace the garbage disposal with a new 3/4 hp badger. I removed the old one and also the old collar and installed everything new with plumbers putty to create a seal. Once it was almost set in I asked the homeowners if they wanted me to fix the drain line for the garbage disposal because there was a gray fernco which could leak in the future and they agreed. I used a hub saver and reused the same 2 WYE and glued in a new piece of 1-1/2 pvc pipe and used a new p trap to which I also glued in the pipe. Once enough time passed for the glue to cure I hung the new disposal and installed the new tubular pipe and ran water to ensure there were no leaks. No leaks were found and homeowner is satisfied with the service provided.

we were contacted by customer regarding a reported clog in the kitchen sink line upon arrival and inspection. It was observed that the line had already cleared itself prior to any intervention on our part. We confirm the line was fully functional by running ample water through the sink, ensuring proper drainage at this time no work was performed as the issue resolved itself. Everything is operating properly.

Customer stated that there was a leak coming from between floors. Cut Ceiling and found that there was a quarter inch copper line going up. Upstairs in hall bath took back panel of shower off and found that on other shower valve service valve was leaking. Replaced O-ring on service valve and tested. No leaks were present at this time. Chen plumbing is not responsible for sheet rock repair or repair of panel for shower/tub combo. Recommended a customer to have shower valve replaced if leak continues.

PLBG

Client called us out due to the master bath toilet being clogged. Only that toilet was affected. We ran the toilet auger down the toilet and cleared the blockage whatever it was. Also, that same toilet was constantly running. This was due to the flush seal not sealing and the chain was just a little too short. We replaced the flush seal and lengthened the chain. Toilet is now operating as it should be. Office will reach out to schedule the included with service membership once yearly whole home plumbing inspection. Client also receives 10% off each visit up to $400, NO DISPATCH FEE, and priority scheduling for the next year.

Replaced 50 gallon gas standard water heater in garage. Installed new stand for it per code requirements. Tested to ensure a leak free install and proper function. Showed customer how to light pilot light if needed.

Customer told two toilets inside Waterhouse were not flushing, we flushed both toilets over 20 times today , and ran sinks at same time. No Any issues found today , suggest customer wait till problem happened again to call us

Only toilet in building is backing up, toilet bubbling when sink is running. Toilet need to be remove and snake. Customer stated that this is a reoccurring issue. I removed the only toilet in the building and ran a flex shaft about at 30 feet. I pulled back a lot of paper towels and tampons. I also pulled back a lot of root. There are a root intrusion and one of the connection of the pipe. Locate and give customer a quote.