Since 1998, our family-owned business has proudly served the Norcross community with exceptional plumbing services. When your drains start moving slowly, fixtures stop working, or lines get backed up, we’re ready to help with leak repair, drain cleaning, water heater repair, sewer and gas line repair, fixture installation, and emergency repair services. Whether you’re dealing with a small leak or a major sewage backup, you can count on our plumbers in Norcross to provide accurate diagnostics and lasting solutions that keep your plumbing flowing properly.
Why Homeowners in Norcross Choose Chen Plumbing
Since 1998, we've been the go-to plumbing company in Gwinnett County for all residential plumbing needs. With an office in the heart of Norcross, we can reach homes quickly and provide long-lasting solutions, whether you're dealing with a burst pipe in the middle of the night or a stubborn clog that won't clear.
We understand the unique plumbing challenges throughout the community, including aging pipes in older homes and decades-old tree roots infiltrating sewer lines. Whether you're in an older home near Thrasher Park or a property close to Berkeley Lake, you can count on our Norcross plumbers for honest recommendations, upfront pricing, and dependable solutions.
Here's why homeowners continue to choose Chen Plumbing:
- Family-owned legacy: As a family-owned business led by master plumbers, we've delivered personalized service and exceptional workmanship for three generations.
- Highly rated service: With more than 300 five-star Google reviews, an A+ Better Business Bureau rating, and a Nextdoor Neighborhood Fave award, our reputation speaks for itself.
- Trusted by local homeowners: Much of our business comes from referrals by satisfied customers throughout Norcross and Gwinnett County.
- Licensed plumbing professionals: Our experienced, licensed plumbers handle everything from simple repairs to complex plumbing projects.
- Long-lasting repairs: We focus on solving problems correctly the first time using proven repair methods and quality materials.
- Advanced diagnostic technology: We use modern equipment to accurately identify plumbing issues and recommend the most effective solution.
From repairing small leaks to installing new plumbing systems and fixtures, our comprehensive plumbing repair, inspection, and installation services help keep your home operating efficiently.
Water Heater Repair & Replacement Services
Our water heater services include installation, repair, and maintenance for both traditional tank and tankless water heaters throughout Norcross.
Routine maintenance removes sediment caused by Georgia's hard water, helping your water heater operate more efficiently, extend its lifespan, and lower energy costs. If your system is over 10 years old or no longer provides reliable hot water, our technicians will evaluate its condition and recommend whether repair or replacement offers the best long-term value.
Sewer Line Repair, Replacement & Inspection
Slow drains throughout your home, gurgling toilets, or recurring sewage backups often indicate a problem with your main sewer line.
Chen Plumbing understands how mature tree roots, aging clay sewer pipes, and Georgia's shifting red clay soil can damage underground plumbing over time. We use sewer camera inspections to accurately locate the problem before performing minimally invasive sewer repair or replacement solutions that protect your property while restoring dependable drainage.
Drain Cleaning & Clog Removal Solutions
Our professional drain cleaning services eliminate stubborn clogs and restore proper flow throughout your plumbing system. We inspect the affected drain, locate the blockage, and use professional equipment such as drain augers or hydro jetting to remove buildup completely.
Whether you're dealing with a routine clog or a more serious blockage, our team has the experience and equipment to solve the problem effectively.
Emergency Plumbing Services When You Need Help Fast
When frozen pipes burst during a Georgia cold snap or your sewer line fails unexpectedly, Chen Plumbing is available with 24/7 emergency plumbing services. Our technicians respond quickly to locate the problem, minimize damage, and restore your plumbing system as soon as possible.
Plumbing Inspections to Prevent Costly Repairs
Our plumbing inspection services help identify developing issues before they become expensive emergencies.
During an inspection, we evaluate your pipes, drains, fixtures, and water pressure to detect leaks, worn components, or other developing problems. Routine annual inspections help extend the life of your plumbing system while reducing the risk of unexpected breakdowns.
Serving Homes Throughout Norcross and Gwinnett County
Searching for a local plumber near you? We proudly serve Norcross and surrounding communities throughout Gwinnett County, including:
- Duluth
- Peachtree Corners
- Lawrenceville
- Tucker
- And surrounding communities
Schedule Plumbing Service in Norcross Today
At Chen Plumbing, we're proud to provide honest, dependable plumbing services that keep your home's plumbing system operating reliably. With more than 25 years of experience, our residential plumbing team has the knowledge and equipment to handle everything from clogged drains and water heater repairs to broken pipes and complete plumbing installations.
Call or text us today at (404) 383-9225, or schedule service online to get started.
Recent Jobs and Reviews in Norcross, GA
Norcross, GA at a glance
Chen Plumbing has completed 3 jobs in Norcross, GA on October 21, 2026.
The 5 customer reviews shown here average 5.0 out of 5.
Chen Plumbing has completed 399 jobs in Norcross, GA in the last 12 months. The first job there was in July 2023.
Job Locations and Reviews
Diagnosed drains backing up issue in home. Tested all fixtures affected. All toilets and drains are open and clear. No back ups present in home. Noticed toilets are builder grade and have a weaker flush. Recommend rebuilding to try and see if that helps flush or replacement. Noticed tissue paper is on thicker side and toilets are not flushing as well. Also left option of running camera from upstairs bathroom to outside to scope line for any obstruction causing backups. No drain issues found at today’s visit. Ran lots of water. Also removed cleanout cap in drive way, flushed toilet to check flow and it is flowing clear with no hesitation. Believe customer experienced a soft tissue stoppage that has resolved on its own before arrival. Customer did not want us to check heater or water pressure at this time
Upon arrival, the customer stated they would like an ice maker box installed to provide a water supply for their refrigerator. After evaluating the existing plumbing configuration, I informed the customer that we could install the ice maker box by branching off the existing cold-water supply line serving the kitchen faucet. The proposed work would include replacing the existing leaking supply stop, installing a new stop valve, and running a new PEX water line from the cold-water supply to the designated location for the ice maker box. During the evaluation, I determined that the existing supply stop is leaking and is not suitable for reuse. I explained to the customer that replacing the stop valve would be necessary as part of the installation to provide a reliable connection and help prevent future leaks. The estimate was prepared to include the required materials and labor for the new ice maker box, PEX water line, and replacement supply stop. At this time, the customer is contacti
We originally called out to the noise of rattling and their pipes banging, determined the origin to be icemaker. Installed hammer arrestor on incoming line ,ran ice machine five times,No issues were found everything is working as intended at this time.
Came over late on a Saturday night. Could not have been nicer. Very hard working and professional. Great company!
Alex did an excellent job troubleshooting and offering 2 solutions. Both were well explained
Good service
Leak at meter
We had a suspected clogged drain. I called & Chen Plumbing was here within 2 hours on a Friday night. No emergency or extra charge for after hours fees! Tim & Otto had a diagnoses quickly. They checked everything thoroughly. Since he was going to have to pull a toilet to check the line, Tim offered to replace my my 41 year old toilet. He had a new one on his truck. I had planned on replacing it sooner or later, but Tim made it very easy to get it done. Thank you Tim & Otto for a job well done!
