Norcross, GA's Local Family-Owned Plumbing Company
Founded in 1998, Chen Plumbing is a family-owned business that takes pride in serving the local community with exceptional residential plumbing services. Our legacy spans three generations, a testament to our commitment to quality and customer satisfaction. We're more than just a business; we're an integral part of the neighborhood, dedicated to ensuring your home's plumbing systems function seamlessly.
Our world-class service comes at affordable prices, making top-notch plumbing solutions accessible to all. We believe in transparency, which is why we offer free estimates, so you have a clear understanding of the work required without any financial obligation. Trust Chen Plumbing to handle your plumbing needs with professionalism and expertise.
Give us a call at 678-621-6363 today to schedule service.

Top Requested Plumbing Services in Norcross, GA
Since 1998, we've been the go-to plumber in Norcross, GA for all residential plumbing needs. We offer industry-leading service in the following plumbing services and more:
Leak Repair
At Chen Plumbing in Norcross, GA, we specialize in swift and efficient leak repair to prevent unnecessary water wastage and potential property damage. Trust us to detect and fix your leaks, saving you time and money.
Drain Cleaning
Our regular drain cleaning services are designed to prevent clogs and backups, ensuring your plumbing system remains operational. Keep your drains flowing freely with our expert maintenance.
Bathroom Installation
Upgrade your bathroom with our professional installation services. We install new fixtures like sinks, toilets, showers, and bathtubs, enhancing the functionality and aesthetics of your space.
Gas Inspection and Installation
Safety is a top priority at Chen Plumbing. We provide thorough gas line inspections and installations, checking for leaks, damage, and ensuring proper installation.
Inspection Services
Avoid future plumbing problems with our regular inspection services. We check pipes, drains, fixtures, and water pressure, identifying potential issues before they become serious problems.
Residential Plumbing Repair & Installation
From fixing leaks to installing new pipes or fixtures, our comprehensive repair and installation services maintain the functionality and efficiency of your home's plumbing system.
Emergency Plumbing Service
Unexpected plumbing problems? Don't worry! Chen Plumbing offers 24/7 emergency services that ensure immediate attention to your urgent needs, minimizing damage and disruption.
Water Treatment Services
At Chen Plumbing, we also offer water treatment services to ensure safe and clean water in your home. We install water softeners, filters, or purification systems to remove contaminants and improve your water's quality.
Water Heater Services
Our water heater services include the installation, repair, and maintenance of water heaters, both traditional and tankless. Regular service from Chen Plumbing ensures efficient operation, prolongs the lifespan of your heater, and can help reduce energy costs.
Sewer Main Repair
Dealing with sewer main issues? Our expert team at Chen Plumbing provides critical sewer main repair services. We diagnose and repair problems in the main sewer line, ensuring the proper functioning of your entire plumbing system.
Why Select Chen Plumbing?
Our office is located in the heart of Norcross, allowing us to provide quick response times and unmatched service. We understand the unique needs and challenges of the Norcross community, and are dedicated to providing the highest level of quality and service.
- Family-Owned Legacy: As a family-owned business, we offer a personal touch and commitment to excellence that sets us apart.
- Highly Rated Service: Our consistently high ratings reflect our dedication to superior service and customer satisfaction.
- Trusted by Clients: Our clients' trust and their willingness to recommend us demonstrate our reliability and efficiency in delivering top-notch plumbing solutions.
- Skilled and Licensed Plumbers: Our team of highly trained, licensed plumbers is ready to tackle any plumbing issue with professionalism and precision.
- Efficient and Correct Solutions: We work quickly and efficiently, ensuring your plumbing issues are fixed right the first time, every time.
- Cutting-Edge Technology: We use leading technology to diagnose and solve your plumbing problems, providing you with the best possible solutions.
At Chen Plumbing, we are proud to serve the Norcross, GA community with the best plumbing services in the area. With over 25 years of experience, our team of professional plumbers has the knowledge and skills to handle any plumbing issue, big or small. From clogged drains and running toilets, to broken pipes and water heater repairs, we have the expertise to get the job done right.
Give us a call or text today at 678-621-6363 to schedule service; we look forward to serving you!
Recent Jobs and Reviews in Norcross, GA
Customers say: The reviews exhibit a positive overall sentiment, with recurring positive themes and sentiments. The majority of customers express satisfaction with Chen Plumbing's services, highlighting their professionalism, promptness, reliability, and quality of work. Customers appreciate the technicians' expertise, courtesy, and ability to explain issues clearly. Positive reviews mention timely responses, efficient problem-solving, and friendly and helpful staff. Customers also value the company's commitment to safety, reliability, and excellent workmanship. The positive reviews outweigh the negative ones, indicating a high level of customer satisfaction with Chen Plumbing's services.
Our Local Reviews by City
- Acworth, GA (1)
- Alpharetta, GA (29)
- Atlanta, GA (360)
- Austell, GA (1)
- Avondale Estates, GA (4)
- Braselton, GA (1)
- Brookhaven, GA (5)
- Buford, GA (1)
- Canton, GA (2)
- Chamblee, GA (14)
- Clarkston, GA (3)
- College Park, GA (3)
- Covington, GA (1)
- Cumming, GA (5)
- Dacula, GA (1)
- Decatur, GA (71)
- Doraville, GA (30)
- Douglasville, GA (2)
- Duluth, GA (22)
- Dunwoody, GA (18)
- East Point, GA (1)
- Fairburn, GA (1)
- Flowery Branch, GA (1)
- Johns Creek, GA (6)
- Jonesboro, GA (1)
- Kennesaw, GA (1)
- Lawrenceville, GA (20)
- Lilburn, GA (16)
- Lithonia, GA (4)
- Loganville, GA (1)
- Marietta, GA (21)
- Norcross, GA (69)
- Peachtree Corners, GA (9)
- Powder Springs, GA (2)
- Riverdale, GA (1)
- Roswell, GA (15)
- Sandy Springs, GA (14)
- Smyrna, GA (5)
- Snellville, GA (4)
- Stone Mountain, GA (33)
- Stonecrest, GA (2)
- Sugar Hill, GA (2)
- Suwanee, GA (7)
- Tucker, GA (105)
- Woodstock, GA (2)
Job Locations and Reviews

Client called us out to install customer supplied kitchen faucet, customer supplied garbage disposal, and the drain for it needed to be reworked due to the old sink being 2 bay, and the new being 1. Gave client the estimate and they decided not move forward. Collected service fee. Will credit service fee back off of the work if done within 7 days.
The service Tim Chen provided was outstanding. He was very professional, polite and answered all my questions and concerns. I am 100% satisfied with his service and I recommend Chen Plumbing to anybody that needs plumbing services.

We replaced a leaking 50 gal gas water heater with new Rheem. Pro heater and expansion tank , new flex gas connector

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Upon arrival customer stated there was a leak coming from outside. I turned the water back on to see if it would start coming up in the yard. It did not start coming coming up but I noticed the hose bib leaking so I went in the crawl space. In the crawl space I found that a 1/2 inch cpvc water line was snapped completely off the hose bib. I turned the water off and informed the customer I would have to fix that leak and then turn the water back on to insure there was no more leaks. I also informed the customer that there was a lot of water damage from the leak and that we could have Serclean come out for a free estimate to help them fix the water damage from the leak. Gave customer estimate. Customer approved estimate. I took the old hose bib out and installed a new hose bib with a shut off. I tested system and system is working properly with no issues or leaks. I also informed the customer that the reason water was coming up in the yard was due to the corrugated line being stubbed int
He did a good job
Excellent.
Client called us out today due to their 10 yr old 50 gal nat gas short model water heater in the crawlspace had gone out, and they couldn’t get the pilot light to light anymore. With the old unit being 10yrs old, and the life expectancy being 10-12 yrs, client decided it was best to replace the unit. We replaced the 10 yr old unit with a new of similar model Rheem pro series 50 gal SHORT model nat gas water heater, installed up to code in the crawlspace. We installed new ball valve shutoff for the new unit as well as a new properly supported thermal expansion tank, and new gas shutoff and gas flex. Once all connections were made, we filled up the tank and tested. No leaks on any connections. Got air out and lit up the new unit. New water heater is operating as it should, client should have a full tank of hot water about 45 mins after us leaving. Home water pressure was perfect at 55 psi. Safe range of water pressure is 50-79psi. Water heater replacement comes with 6 yr manufactu

Perform a localized repair on a damaged or compromised section of sewer line, up to 5 feet of developed length and a maximum depth of 4 feet. The service includes excavation, removal of the affected piping, installation of new pipe with appropriate fittings, and secure reconnection to the existing line. The new section will be installed with proper slope and support, and the trench will be backfilled to maintain stability and function Perform work mentioned above, added an extra clean out to facilitate future maintenance in line tested everything thoroughly work is tested and complete.
Courteous and prompt
I called three plumbers and the young lady who answered the phone for Chen plumbing was the only one that was not rude. She was pleasant and professional. It is the reason why I chose Chen plumbing.Travis was great. Very friendly and Professional. Answered all my questions. Got the job done quickly and cleaned up after himself. Obviously, the employees enjoy working for the company. Chen plumbing is my new plumber. AJ
AJ, thank you for such a thoughtful review. We’re really glad our team made a strong first impression—from the first phone call to the completed job. We'll be sure to pass your kind words along to both Travis and our office staff. It means a lot to hear that you’ve chosen Chen Plumbing as your go-to—we look forward to taking care of you anytime you need us!

Found 3/4 prv was making a loud squealing noise when water was being used indicating issue with the diaphragm in the regulator. Gave price to replace prv. Home owner agreed. Replaced pressure regulator and tested with no failures at time of service.

Came out for a leaking valve. Arrived to find valve and PRV under stairs, both had slow drips and needed to be replaced. Water pressure was at 120 psi and has ruptured the bladder of the expansion tank. Received approval to replace. Shut down water and cut out old valves. Replaced and calibrated to 70 psi. Set expansion tank to 70 psi. Pressurized home and tested to ensure a leak free install. No further issue at this time.

customer complaint was mainline sewer stoppage, found clean out in front and open to see if drain outside was stopped up clean out was dry, inform customer next step would be to pull toilet, run camera and then run big cable machine to attempt to unstop line, customer approved. Ran cable machine to unstop line then camera line again found major root ball near foundation, where pipe goes outside. Upon pulling toilet, we found flange to be compromise as well as subfloor to have some water damage. Inform customer to have flange replaced and floor fixed before setting toilet back. Customer said they would use someone else. Capped flange. Stoppage world most likely occur again if root cause does not get resolved Informed customer.customer understands.

Customer called for no water coming out of kitchen faucet, determined issue to be battery pack was low replaced batteries and tested no further issues found.

Fixed a clogged toilet and new handle installed

Replaced toilet fill valve and handle
My experience with Chen Plumbing was awesome. They are incredibly professional - from their communication to their quality of work. I would always recommend them, and wont hesitate to utilize their services again if needed.
Thank you for the kind words Kevin! We’re glad to hear your experience with our team was a great one. We appreciate your recommendation and are here whenever you need us again!
Chen Plumbing was incredibly professional from start to finish. From my first call, to updates about service time, and to Braulio taking care of us. Our issue was resolved quickly and the work is high quality. I’ll be using them again for any future plumbing needs without hesitation.

Customer called us out for slow flush on toilet, as well as fill valve, intermittently running randomly, customer informed me daughter May have flushed, toy downline, inform customer the next step would be to pull and reset to try to pull out toy however, it was not guaranteed. Also provided customer with options to replace insides of the toilet as well as replace toilet, customer chose to replace toilet furnished and installed new toilet, tested thoroughly for any leaks. Everything is working as intended upon departure.

Reroute water line

Remove old seal and applied new seal for undermount kitchen sink

Replaced a broken toilet fill valve today
Client called us out today due to a stain in basement ceiling tile, and it actually being actively wet around a light fixture. We popped open the ceiling tiles, and discovered a 3/4” copper water pipe that was touching a metal duct and a metal vent pipe from a bathroom exhaust fan. The copper touching the dissimilar metal caused some corrosion in a few spots, and one of them had started dripping. We cut out that corroded and leaking section of copper pipe, and replaced that section with new 3/4” copper pipe and 2 propress couplings. Turned water back on to home and tested. No more leaks. Home water pressure is perfect at 50 psi. 1 yr warranty on today’s repair.

Investigated drain system of property. Ran sewer, scope multiple ways from two a clean out. Gave estimate for replacement of drain system in question.

Upon arrival customer stated he wanted an estimate to install two customer supplied faucets. Gave the customer an estimate. Customer did not approve estimate. Customer stated that Home Depot said they would install it for 500 and said we will just have them come out.

Plumbing

Main line back up , give quote for snake and camera , customer want gets more quote .

Garbage disposal intermittently not working, making grinding noises. Significant rust build up inside grinding chamber. Received approval to replace. Installed new 1/2 hp badger. Tested to ensure proper function and a leak feee install. Sink was loose which we notified the homeowner of. No further issue at this time.

Upon arrival customer stated he needed a toilet replaced. Informed the customer the toilet was cracked and informed him of the ways it can crack. Gave customer estimate to replace customer supplied toilet. Customer approved estimate to replace customer supplied toilet. I pulled the other toilet and installed the new toilet with a wax ring, supply line and caulk around the toilet. I also informed the customer the caulk needs to cure for 24-48 hours before use. Tested system and system is working properly with no leaks or issues.

Customer called her complaint was laminate floor near toilet was buckling, thought toilet, might have a leak, inform customer that we could pull toilet to see if Flange and wax ring and we’re set correctly, once we pull toilet, we found flange to be split in two areas. Inform customer the next step would be to replace flange as well as redo wax seal, customer also wanted to pop up assembly replaced as old one was longer working. Completed work mentioned above everything was working properly upon departure
Two brothers came out and tag teamed our plumbing issues over a period of a couple of days. Both very pleasant and highly competent. Definitely would use them again.

Replace and remove old hose bib in front of house and replace with standard hose bib, back of home also remove and replace old hose bib, Install new line and shut off for brand new hose bib line in garage insulate pipe as well. Install new 40 gallon short water heater bring any code violations up to date As well as install new prv and whole house shut off. Sheet rock removal may or may not be required. We are not responsible for any sheet rock repair of any kind. 6/26/25: Performed all work mention above tested insured everything was working properly set pressure to 60 psi, tested extensively for any leaks. Everything is working fine upon departure.
Cody was fast and courteous. All around great experience. Will contact them again if we need a plumber.
Hey Libby, thank you for the great review! We're happy to hear Cody took good care of you. Don’t hesitate to reach out if you ever need us again—we’ll be ready to help.
They have good client communication. Before they started, they went over all the details
He did a good job
I had three visits from Chen Plumbing. Cody was the first plumber to come over, and Dawson and an assistant came back for the second and third visits. We had to diagnose and fix an underground leak before our insurance would approve the work. Once the repair was approved, Dawson and the assistant returned to complete the job. Both of them were incredibly professional and left our home in better condition than when they arrived. I was pleasantly surprised by how they managed to keep our place clean during their visit, considering the repair was done under our kitchen floor. I am truly grateful to both of them, and they definitely deserve a raise!
The best I have encountered! Thorough, knowledgeable, methodical, honest, polite.
Excellent Service!
Great technician
Great first experience with Chen Plumbing, a solid 5 star and will use again!
Hey Robbie, we really appreciate you taking the time to leave this. Thanks for trusting us with your plumbing needs, and we’ll be ready whenever you need us next!
Chen plumbing was very responsive and the technician did an outstanding job solving my toilet issues. A sold 5 star and wiĺl use them again!
Very good service and knowledgeable. The prices were too high for me.
Dawson Foster visited us on the Wednesday May 7th. He and his partner were friendly enough however, my problem while being addressed, was not fixed. I had a leaky tub faucet and got a factory replacement cartridge direct from Pfister just in case it was needed. I may have been but Mr.Foster said it would cost over $400 to replace with a part I already had. It’s a 10 minute job that I have done several times so not sure where you guys get off wanting to charge that kind of money. This was kind of a test case in that soon I will need a re-pipe for my home and as we are getting ready to build out an addition for a “mother-in-law” suite, new service for that as well. You guys are now out of the running. My math thinks that if you guys charge $400+ to change out an faucet cartridge, I can’t fathom what you would charge for the work I just spelled out. Not going to public besmirch Chen but you just lost what I would consider to be a formidable job.
Dawson was incredibly professional and promptly identified the plumbing issue. He presented me with various options for repair and even offered referrals for restoration services after the work was done. I felt well-informed and educated throughout the process. I’m very satisfied and look forward to continuing service with Chen Plumbing.
I had three visits from Chen Plumbing. Cody was the first plumber to come over, and Dawson and an assistant came back for the second and third visits. We had to diagnose and fix an underground leak before our insurance would approve the work. Once the repair was approved, Dawson and the assistant returned to complete the job. Both of them were incredibly professional and left our home in better condition than when they arrived. I was pleasantly surprised by how they managed to keep our place clean during their visit, considering the repair was done under our kitchen floor. I am truly grateful to both of them, and they definitely deserve a raise!
Thank you so much for your recommendation! That really means a lot. Glad to hear Cody took great care of you and that the team kept you in the loop—always here when you need us again.
It was an incredible experience to have Chen reach out via text and call to follow up and keep me informed. Cody was incredibly knowledgeable, and I felt completely confident in his guidance and recommendations. Overall, I had the best experience possible, and I highly recommend this company to everyone. Thank you so much!
Victor was efficient and very professional Did a great job!
Mr Chen gave me good service but I wouldn’t use the other tech they sent out first.
Fast service… price was less then quote
Super, honest, and quality service as always!
Was very happy with the people from Chen Plumbing and with the work they did. Would use them again. AAA+
Great Service
Cory is very knowledgeable, friendly and Professional. I really like how he got the job done. If I ever need Chen again I would prefer having him do the job.
Excellent Service
Dawson and his assistant were excellent. They were professional and were able to diagnose and correct the problem I had. Highly recommend them!
Thank you, Bernadette, for your kind words about Dawson and his assistant; we're glad they could help you and appreciate your recommendation!
Cody with Chen Plumbing replaced our aging hot water heater. Work was done in a timely and efficient manner. The whole process went really well.
Thank you, Ronald, for your kind words about Cody's communication and the professionalism of our work. We are here if you need us!