Plumbers in Norcross, GA

Came out for a water heater that was not working. Arrived and found 40 gallon electric medium water heater had char marks coming out of the cover box for the upper element. Shut off the power and opened the box. Inside was completely charred through. Notified homeowner and gave her option to replace water heater. She approved estimate. We left and purchased water heater from Cowan supply. Returned and installed water heater with new pan and expansion tank. Tested to ensure proper function and a leak free installation. No further issue at this time.

Customer called for dark spot in cabinet , found no leaks , but we replaced bathroom faucet with customer supplied today

Whole house pressure test. Found and repaired 5 leaks. Left quote for prv

Returned and ran snake through clean out in utility room to clear kitchen drain line. Tested by filling up kitchen sinks with water multiple times and dropping. At time of departure sinks where draining as they. Customer will need to install clean out on 2in arm where there is a leak. Cleaned up work area.

Customer concern was dishwasher drain holding stagnant water, checked underneath kitchen sink appears to be that the dishwasher itself is no longer working, plumbing is fine. However, we did notice water pressure high which may cause other plumbing issues in house informed customer of potential issues.

Furnish and install 50 gallon gas water heater, re-pipe as needed, as well as bring any code requirements up to date, price includes all parts and labor needed to complete install. 5/23/25: installed 50 gallon water heater, repiped as needed , installed thermal expansion tank and strap , bled all air and debris out of lines. Tested and verified all work.

Mainline blockage in old cast iron line. Slope issues roughly 15-30’ down the line with belly holding water. Cleared blockage and flushed clean.

Customer stated that kitchen drain line was gurgling and backing up. In basement ran camera from clean out and found that pipe is filled with grease. Recommended to customer to have drain line replaced and rerouted. Ball park estimate to do so was $4000-$4500. Can’t give exact price because demo will have to happen first. Cleaned up work area. Will credit back some of the $445 if we move forward with any other work.

Tarp off kitchen. Cut out floor, jackhammer slab, repair waterline in slab, no replacement of concrete. No replacement of concrete/flooring included. No guarantee we can locate leak. Guarantees only an attempt to continue making holes in the slab to try and locate. Found leak under location where refrigerator was located. Repaired pinhole on 3/4 copper line. Tested to ensure a leak free install and no further issues. 1 year warranty on repaired section only.

Customer had water damage in living room ceiling that Reliable had been out for. Reliable had cut the ceiling and taped off the cut. Both toilets were found to be leaking at the flange by Reliable. There was a note about a leak under a lavatory faucet as well as a leak at shower controls, both in the upstairs hall bath. Removed the trim and found no evidence of water leaking in the wall at the shower valve. Informed customer that without definitive evidence of a leak, no work can be recommended on the shower at this time. Will return tomorrow to pull and reset the toilet in the hall bath, install a new toilet in the master bath, and replace the lavatory faucet in the hall bath. Informed customer that the condition of the flange is unknown until the toilet is off. Will give any necessary pricing to repair or replace the flanges if it’s needed. 5/20/25 Returned and installed a new American Standard faucet in upstairs hall bath. Removed the toilet in the same bathroom and found the flan

Found rear hose bibb vacuum breaker was spraying water when the bibb was turned on. Found internal parts broken. Replaced vacuum breaker. Found front hose bibb was turned off at the isolation valve under the kitchen sink. Turned valve on for homeowner. Tested without failures or leaks at time of service.

Customer stated home depot would not install dishwasher due to old service stops, gave customer option to replace both hot side service stops, customer approved, shut off hot line and replaced stops, checked for any issues or leaks everything is working as intended. (Warranty only applies to valve it self not supply lines going to appliances and or fixtures)

Replaced hose spigot on backside of home.

Customer is selling home and had a flexible trap flagged in the inspection under the kitchen sink. Replaced the trap with slip joint piping and cleaned debris from a pop up on right hand lavatory sink in upstairs primary back as a courtesy. Checked all work to ensure proper function and no leaks. None were found (videos attached).

Upon arrival customer stated the urinal was not working properly. After taking the batteries out of the sensor and put batteries from one of the other urinals in the one that was not working. Informed the customer the flushometer and sensor would need to be replaced. Gave customer estimate. Customer approved estimate. Installed new sensor with new batteries and installed new flushometer. Tested system and system are working properly with no issues or leaks.

Client had multiple plumbers out to diagnose issue found that toilet on left side of house , was not flushing properly,Informed customer next step would be to pull toilet and camera line, Upon pulling toilet found major root infiltration coming up beneath slab behind flange pulled out with hand did not have to use any equipment, camera line afterwards and found another root infiltration behind flange on other side of different toilet, pulled out as well, ran camera as far as we could , informed customer of issues, left estimate for permanent solution. no warranty as this is a temporary repair, customer is understanding. Attached are photos and videos of what we found

Fixed kitchen drain back up issue with roof jetting

Homeowner had master bath shower passing water. Found psi at 75. Homeowner declined cartridge replacement.

Found upstairs tub/shower was passing water. Found psi set at 80. Prv is 6 months old. Found delta seal was cracked. Replaced delta ball, seals, and seats and springs. Tested with no leaks or failures at time of service

Installed new waterline from meter to house. Also installed new house shut off and PRV. Also installed new water heater with thermal expansion tank. Tested all connections and no leaks were present at this time. Cleaned up work area. Chin isn’t responsible for any sheet rock repair. Once inspection is done will come back and finish out job. Chen membership is $19.95 a month

Customer needed a plumbing report for guest bathroom shower. All I can see below is a 1/2 cpvc line break going through sub floor. Customer will have restoration come back out. Customer will let us know

Installed customer supplied fill valve. No warranty on work provided.

Shower no longer leaking. Husband not home and his wife unsure what exactly he’s already replaced. He was unable to be reached while we were out here.

Price covers up to 2 hours of leak detection. Will credit 50 percent of leak detection cost toward any repairs that are needed. Ten percent discount applied for members. In some rare cases, the equipment may not be able to pinpoint the leak source. Dawson: performed leak detection and found leak under slab in the kitchen. Located line and marked with tape. Left estimates for repair.

Customer had water showing up on neighbor’s side of sidewalk for condo unit. Whenever customer shuts water off at street the water stops showing up. The water is handled by the hoa so the units aren’t individually metered and the rate of loss can’t be confirmed. Informed customer that the leak appears to be on the slab and that leak detection will be necessary. Was able to confirm by turning off gate valve inside and water was no longer rushing through the pipes with no water being run. Checked the toilets and t&p on the water heater to ensure no secondary leaks were occurring. When inspecting, noted the age of the water heater and recommended replacement to avoid potential water damage. Pressure couldn’t be accurately checked in the home. Dawson will return to do leak detection and inform customer of next steps.