Plumbers in Norcross, GA

Could smell gas when entering unit. Customer wants to wait on pressure test on gas system.

Estimate to install reverse osmosis under kitchen sink. Customer to have hole drilled and electrical done.

..

Customer called us out today because water heater was replaced a week ago and now sewer ejection pump is kicking on. Also, customer stated that nothing in the basement is used. Flush toilet and ran sink to get pumped to kick on and pump seemed like it was working as it should and didn’t notice any issues at this time. Ask customer how old pump is and customer is ensure but did say that a pump is close to 10 years old. Would recommend replacing to prevent future issue. Also, customer had me look at water heater to make sure everything was installed correctly and only thing cause for concern will be is thermal expansion tank isn’t strapped. Also, customer mentioned that there was a leak under the sink. Found that faucet and soap dispenser have gaps to where water can leak through it and leak down to the bottom of the cabinet. As far as plumbing under kitchen sink, there was no leaks. Will send estimates for recommended repairs

Install new sewer injection pump. Also clean up basin. If any additional work is needed there will be an additional charge. Busted up slab access pump basin. I had an installed new sewer ejection pump with new ball valve and checked valve. Also installed new pump basin lid with new seal. Connected back to existing discharge and vent line. Tested by filling up basin and having pump kick multiple times. At this time pump was working as it should and no leaks were present at this time. Caulked around basin lid and cleaned up work area. Chen membership is $19.95 a month

Replaced the flapper and fill valve in the employee bathroom. Tested to ensure proper function and a leak free install.

Arrived and performed inspection for annual membership inspection for the customer. The first water heater, all exterior hose bibs, and the prv are in good condition and working order and were replaced by Chen Plumbing within the past year. Customer has a 2.5 bath home with a kitchen and laundry sink. The half bath fixtures were in good working order. The master bath needs the faucets replaced and the customer expressed a desire to have the kitchen faucet replaced. Spoke with the customer about testing the service stops and customer requested a visual inspection rather than actually turning them on and off in case it forced a leak. The only stops that can be recommended to replace from a purely visual standpoint is the kitchen stops. Spoke with customer about other minor things found in the inspection. Customer will purchase faucet for the master bath and call back for scheduling. Recommending replacing the second heater in two years at the 10 year mark.

Customer has sewer ejection pump in basement that isn’t working properly. Once plugged in pump trips breaker. Stated to customer that pump is going bad, which is causing it to pull too much power and breaker and recommend to replace it. Will send an estimate to do so.

Went out today to do an annual inspection for win with Chen membership. Looked plumbing in house and found that all service valve are old and may need to be replaced. They are working currently. Also upstairs under lavatory faucets there is corrugated drain pieces. Also main floor bathroom lavatory faucet cold handle is hard to turn. Also found toilet in that bathroom running but adjusted fill valve and that seem to fix issue. Water heater was installed in 2021. Ran camera from clean out in front yard. Sewer line looks in good condition and only cause of concern would be that at the other clean by street there is a slight separation that may get worse and cause a backup. We leave a quote for recommend repairs.

Moen cartridge replacement in the master. Today we get our annual inspection Our win with Chen member so look at everything. The water heater and pressure reducing valve has been changed out recently by us. Additionally, the faucet has been changed out as well. However, the angle stops underneath the kitchen sink need to be replaced due to the fact that they do not turn off and our old recommend getting those done as well. The cartridge in the master bathroom shower was worn recommended to replace that so it would be super smooth and there would be no issues. CUSTOMER went ahead with that repair and that is exactly what we had started on finish it caulked the trim following that also caulked a tub spout in the other bathroom at no extra charge the customer is all set

Came out for a back up occuring inside unit A6. This is not the first time we’ve been out to this location for a back up. Received approval from the tenants to pull the toilet and snake/camera the drain. Ran camera down and located the blockage in the same spot as last time. We ran the sewer snake down the line and cleared the blockage and got it to drain down. Re camera'd the drain and found there is a belly in the spot of the location of where the blockage formed that is in a junction between the two units. Sewer line will need to be dug up in this unit and the other unit to redo the junction and replace an additional 20’ down to the main line. The sewer line from the junction down to the 6” common main drain is back pitched/flat and will need to be replaced to restore proper pitch. Once we got the camera to drop down into the sewer main, we found it was also backed up and not draining. We located another blockage inside the mainline but can not see what it is due to all of the sewag

Customer had a list of issues to be addressed. The issues were listed as follows: 1. Leak from kitchen faucet 2. Water running in powder room toilet 3. Leaking toilet base in Son’s bathroom 4. Had a switch on overflow plate in Son’s bathroom that was no longer holding itself up 5. Had to hold trip lever in master toilet to flush 6. Leaking hose bib in front of home 7. Sewer gas smell in laundry sink To resolve the above issues customer will purchase a kitchen faucet for us to return for quoted price and install. Customer opted to wait on any repairs or replacement for the powder room toilet. In the Son’s bathroom pulled and reset the toilet, ensured a healthy flange, and reset the toilet. Replaced the overflow plate in the same bathroom. Replaced the master bath’s flapper as a courtesy, as well as tightening the tubular beneath the laundry sink and informed customer to run water in it weekly. Informed customer if this doesn’t resolve the issue, a smoke test will have to be performed.

Replacement of the service stop, water doesn’t not turn off and the water leaks from the stop Installation of the customer supplied bidet For this customer, we installed a brand new CUSTOMER supply bidet for their toilet upstairs however, when I went to go turn off the water for the shut off valve, the shut off valve did not stop leaking when fully turned off so therefore, I recommended that we replaced the shut off valve and installed the new bidet and the customer agreed so that is exactly what we did installed a new chrome cover plate new quarter term compression angle stop along with a new 20 inch braided supply line. Once installed, there are no leaks from any of the work that was performed today. Turn the water on/off the inside of the home. Water heater is in good condition electric water heater and the pressure is at 45 psi. CUSTOMER is all set.

Ordered parts after receiving approval for the work. After parts arrived we went and installed them. Swapped the handle and hoses for the flush mechanism on the women’s bathroom left stall power flush toilet. Replaced the handle in the Flushometer for the men’s urinal. Tested to ensure proper function and a leak free installation. No further issue at this time. Flushed the men’s bathroom toilet several more times and toilet was continuing to operate normally just as it was on our initial visit.

Quoted ice maker valve replacement, customer declined service, pay dispatch fee

High water bill upon arrival. Customer stated her water bill last month tripled. After watching meter for 10 minutes, meter did not spin at all. Informed customer we could come in and dye test all the toilets to see if they have a slow leak on the fill valve or flapper. Gave customer estimate, customer approved estimate. Dye tested all 3 toilets and allowed them to sit for 10 minutes, all the toilets showed no signs of losing water in any way. Informed customer that we did not find or see an any leaks and that the meter has not moved since we have been here. Informed customer to contact city/county to make sure their water meter is working properly. No leaks upon departure

Water heater needing to be replaced due to age upon arrival, customer stated the water heater was 20 years old and he would like to replace it. Informed customer we could replace it with a new 50 gal gas tall and add a new expansion tank, pan, and ball valve. Also did a courtesy item on the faucet cold side cartridge, when pulling the cartridge the shutoff valve was not fully working and water got into the wall down to the floor below. Provision came out to dry things up and is scheduling with the homeowner a good day to cut out and replace Sheetrock. Gave customer estimate for the water heater, customer approved estimate. Installed new 50 gal gas tall Rheem water heater, new expansion tank, new pan, new shutoff valve. Turned on water to check cartridge and check for leaks at the water heater, found no leaks present. Water heater is fired up and not leaking upon departure. Customer will have hot water in the next 45 minutes

We did job site visit , and quoted septic to sewer conversion job today

Snake drain line through pull toilet no clean out available For this customer, the line need to be snaked in order to properly clean and clear the sea line in the house pull the toilet in the hallway half bathroom. The house did not have an accessible clean out, and it wouldn’t helped me anyways because the clog was inside the house. The line look like it was grease inside of the line however I don’t believe it was I think it was just waste from human body. However, I’m unsure I came through the line all the way to the city sewer once it hit the SDR I knew the line was clean and clear. The customer is all set. There are no further issues I installed a new waxing with flange kept the same closet bolts because they look new. Additionally, I disinfected and cleaned my surroundings, but I also put down The shoe drop cloths to set the toilet and drain machine on so I would not scratch the floors at this time the drain line is clean and clear. customer is all set to use their plumbing.

Estimate for water heater.

Performed win with Chen annual plumbing inspection. Did not find any issues and all plumbing components are working properly. Left estimate for future toilet rebuilds and hose spicket replacements.

Shut off water to home and drained water system. Remove non working flow by moen and install replacement Flo by moen provided by customer. Install and test for proper operation. Left estimate for new water heater, currently 12 years old.

Call for drains not draining well. Arrived and met with Walter. He showed me two bathrooms on the upstairs of a split level home built in the late 1960’s. He states that over the years they’ve had problems with slows drainage, and have had chemical solutions, as well as sewer snakes to clear lines. Hallway bathroom has tub/shower not draining, toilet and vanity both drain. Shower valve leaks from stems and through diverter. Master bathroom has hower in severe state of failure, with cracks in tile, separations, and leaks to subfloor below. Toilet flange is likely broken, closet bolts missing, toilet unsecured. Vanity sink rusted severely near drain and on sides. PVC cleanout in yard. Cast iron throughout home. Alva used main waterline. Water heater is new, and PRV was installed. My recommendations when discussing findings with Walter were as follows: ATA. Minimum, have us use sewer machine to clear drain in tub. This is temporary to get service back to this bathroom. Consider a pa

Left quote with onsite manager to repair two toilets. He is going to reach out to the owners then call back in once he has approval.

Shut off water at meter. Remove rpz valve cover box. Disassemble leaking and broken part (check valve leaking due to cracking in cold temp). Replace broken part with new check valve. Test for proper operation and leaks. Also once water turned on went inside of pool house to bleed all air out of water pipes and to check for leaks. No leaks found after work completed.