Plumbers in Norcross, GA

Customer has water leaking from tank on a 6 year old water heater. Checked house pressure in the mid 80s and gave customer quote for a new 40 gallon gas water heater with a new prv. Customer had questions and concerns that I addressed on site. Informed customer of the risks of an active leak. Offered same day service and customer declined.

Customer had a 8 year old AO Smith water heater that had recently had vent work done. Customer was continuously getting a flame loss on the unit. Informed customer that it could be a FV sensors or the gas control valve. Recommended replacement due to the heater being at the minimum threshold for replacement. Installed a new heater with a new thermal expansion tank, ball valve, and drip pan. Tested all work to ensure proper function and no leaks. None were found.

Customer had a bidet to install as well as a broken aqua piston on Kohler toilet in the primary bath. Replaced the central component of the aqua piston, the fill valve, flapper, and supply line. Installed customer supplied bidet. There is no warranty on customer supplied materials. Mounted the remote higher where customer requested to make it difficult for her toddler to accidentally reach. Tested all work to ensure proper function and no leaks. None were found.

Call for no hot water after recent vent work. Mr. English states that water heater shut off and continues to shut off after relighting since work was complete. He called AO smith and they advised that the gap around the draft hood was part of the problem. The gap in question is part of the double wall vent. He stated AO smith also states that the problem here is the draft hood, and stated that it must be a specific model of draft hood. I replaced draft hood with another model draft hood and lit water heater. It went out after a few minutes and tripped the FV switch. Mr. English states that he has had to press the block button each time to reset before the unit would light. Water heater is from 2018. Two years ago the vent was attached directly to the top of the water heater when contractors were performing roof repairs. Two days ago I installed a draft hood. We did not turn the unit off or otherwise adjust any settings. I attempted to perform fv reset via dial control reset and c

Line to hose bib next to water heater froze. Was able to shut the water off at the valve. Cannot get to pipe to repair without removing water heater. Water heater is from 2011.

Tighten the bolts on the bidet seat, once complete no further issues, left estimate for toilet replacements.

No warranty to freeze damage or for high pressure! Solder join in ball valve froze and broke apart. Caused a lot of drywall to come down in the garage. We cut out leaking valve and repipe section. Tested to ensure proper function and a leak free installation. Water pressure to home is 135 psi. Left quote to replace water heater and PRV.

Gas tank water heater in basement is leaking. Left quote for tank or tankless water heater install.

Call for water pouring from ceiling in master bedroom. Arrived and met with John. He stated that the water has been off approximately two hours after they discovered water pouring through ceiling in the master bedroom. Water has saturated basement, and walls and floor in master bedroom. When I cut drywall, I found two half inch copper pipes have frozen and burst in the ceiling. Cut out both burst sections and replaced with new pipe. I also installed a Moen Flo automatic leak detection device on the main line in the basement. I left the unit unplugged, and ready for set up. App info and serial number card left with John. I wrote some notes for questions during setup on the back of one of these cards. Cleaned work space and recommended reliable restoration be contacted for assistance with restorative work.

Adjusted water heater exhaust vent to accommodate the draft hood. Existing draft hood was not installed after roof damage and reconstruction. Lifted exhaust and verified exhaust line in attic. Installed new draft hood and verified unit is heating and exhausting properly. Price adjusted as vent work in attic was not required.

Customer had a large amount of water backup into utility room. Neither bathroom group was draining properly. Ran camera from pvc cleanout in the utility room. Camera wouldn’t push past about 30 feet out. Found a cleanout in parking lot by front door. Ran camera a cleared soft tissue stoppage a few feet in front of the cleanout. The whole building drained. Ran camera further out and found that there is a slight negative separation in what appears to the concrete pipe about 30 feet away from the cleanout. This isn’t where the stoppage occurred, but if any future stoppages occur, then more permanent solutions for the health of the buildings drains may need to be explored. Water is draining properly now. Ran multiple fixtures to ensure flow from camera in the front Cleanout.

For this customer, she had purchased a bidet for us to install. She ordered the Toto wash bidet with the remote mounted to the toilet seat so I began work on installing the new toilet seat install a new braided steel supply line just so nothing would leak. the customer doesn’t have a individual shut off valve for the house the building has one. It has 8 to 10 different units so there is only one shut off valve for all of the units. However, the angle stop for the toilet did function properly. It did not leak so we were able to install the bidet with no hassle. Once everything was hooked up there are no leaks. The customer is pleased with the design and the way it looks so we’re all set. The water heater has some code violations that need to be rectified. However, at this time it’ll pose a problem. It was not able to check water pressure because it would be for the building not for the condo. No leaks at this time.

For this customer they had a soft tissue blockage in the toilet, as a result of that the toilet overflowed out of the toilet and flooded the bathroom and what is below the bathroom, which is the ceiling. That damage extends to a few rooms in the home. At this time the issue of the soft tissue clog has been resolved. There is no further clog in the sewer and or the toilet. This is the plumbing report stating what happened.

Client called us out due to their cast iron toilet flange in main floor half bathroom being broken. Client was attempting to replace it themselves, but it is on cast iron pipe in a slab. Gave estimate of $550 to replace that toilet flange and fastened to the concrete, and setting the toilet back client had already pulled up. They declined to move forward. Collected SF.

Two gas lines needing to be relocated upon arrival. Customer stated they were installing an elevator and the two gas lines were in the way. Informed customer we could relocate both gas lines. Gave customer estimate, customer approved estimate. Relocated both gas line and turned gas back on. Sprayed all joints with gas leak detector and found no leaks. Gas is on and no leaks upon departure

Customer stated that urinal wasn’t working. Found that handle wasn’t allowing urinal to flush and also noticed that toilet by urinal was running. Checked pressure and found that pressure was over 100 psi. Recommended customer to have PRV replaced and also to install new solan valve for urinal. Customer angreed and went ahead and shut water off to building at meter. Removed old solan valve for urinal and furnish installed new water shut off and solan valve for urinal. Also removed existing PRV and furnish installed new PRV with new building shut off valve. Also went ahead and rebuilt, toilet near urinal by replacing fill valve flapper and install installing new supply line. Turned water back on and tested. Was now working as it should and no leaks were present at this time. Set water pressure to about 60 psi.

Water heater not working upon arrival. Customer stated the water heater has not worked in 2 weeks. After looking noticed a commercial grade low boy water heater and the breaker inside the unit was tripped. Informed customer we could replace the water heater because the breaker will trip again. Gave customer estimate, customer approved estimate. I collected half for a deposit to order the water heater. We will be out Thursday to complete the job

Replaced main water shut off valve and Prv , opened ceiling in kitchen checked wet ceiling issue , did not found active leak , possible from HVAC vent due to condensation

Adjusted PRV up to 78 psi. Gave quote with add on pricing to add a new hose bib before the regulator should the homeowner decide the reduced pressure is not adequate for washing cars from the front hose bib, we had to relocate the PRV on the last visit due to very limited space inside the wall when we ran the new water service.

Remove gas shut off valve and install new one. Customer needed to move gas line from behind stove to get stove to fit. Was able to just replace shut off valve and cut flooring slightly to make it work. Also did shut off valve replacement live per customer request and stated to customer to have windows and doors open for a few hours. Also customer wanted quote for drain pipe leak repair. Also will send estimate for water heater do to age.

Customer had leaking hose Bibb on front side of house. Gave customer options to repair or replace hose Bibb. Replaced washer then checked for leaks and proper function. Pressure at 60 PSI.

Customer stated that they needed a quote for kitchen faucet replacement and also sink replacement. Stated to customer that we don’t replace sinks and recommend customer to find a specialist. Will send customer quotes for repairs that are needed. Also stated to customer that fixing the sink first and then doing the repair repairs should be best.

Client called us out due to their main sewer line outside being completely backed up into the home. There is a clean out out back right behind home. Removed clean out cap and it instantly started flowing out with water and sewage, indicating an issue somewhere on the sewer line. With the length of the line and it being unknown exactly where the sewer line was running to, we decided it to be best decision to get the water pressure jetter and put it in line to clear it out enough for us to see what the issue is. We did just that the entire length of the 100’ or so sewer line. We found a few issues in the line, all of which are within about 25’ of the back of the home. Found a major root intrusion, and also saw a couple cracked pipes which are going to catch paper and such and cause issues along with the roots. Client has temporary relief but those issues in the sewer line need to be addressed to prevent this again. Took pictures and videos of everything, and marked the yard in back wher

Client called us out due to their main floor powder room toilet slightly leaking at the base, down into the crawl space. While in crawl space we noticed the water pressure reducing valve looked original to home so we checked the water pressure. It was over 130 psi, which is much higher than the ideal range of 50-79 psi. Today we replaced the failed pressure reducing valve with new watts 25aub prv and new ball valve for shutting water off to home. Set home pressure to right around 60 psi. 1 yr warranty on pressure reducing valve

Hose bib on back of house had slow leak running down the wall. After receiving approval to replace, we started taking apart the hose bib, found there was a solder connection on the hose bib that was barely attached and only being held in place by the screws in the wall. As soon as we took the screws out it fell off the side of the house. Had to cut drywall inside master bedroom closet. Pushed pex through the wall and installed new hose bib. Added an isolation valve inside the closet wall for the hose bib. Tested to ensure proper function and a leak free install. Left hose bib turn off and drained down as we are about to get below freezing temperatures for the next few days, wanted to prevent chance of it freezing. No further issue at this time.