Norcross, GA's Local Family-Owned Plumbing Company
Founded in 1998, Chen Plumbing is a family-owned business that takes pride in serving the local community with exceptional residential plumbing services. Our legacy spans three generations, a testament to our commitment to quality and customer satisfaction. We're more than just a business; we're an integral part of the neighborhood, dedicated to ensuring your home's plumbing systems function seamlessly.
Our world-class service comes at affordable prices, making top-notch plumbing solutions accessible to all. Trust Chen Plumbing to handle your plumbing needs with professionalism and expertise.
Give us a call at 678-621-6363 today to schedule service.

Top Requested Plumbing Services in Norcross, GA
Since 1998, we've been the go-to plumber in Norcross, GA for all residential plumbing needs. We offer industry-leading service in the following plumbing services and more:
Leak Repair
At Chen Plumbing in Norcross, GA, we specialize in swift and efficient leak repair to prevent unnecessary water wastage and potential property damage. Trust us to detect and fix your leaks, saving you time and money.
Drain Cleaning
Our regular drain cleaning services are designed to prevent clogs and backups, ensuring your plumbing system remains operational. Keep your drains flowing freely with our expert maintenance.
Bathroom Installation
Upgrade your bathroom with our professional installation services. We install new fixtures like sinks, toilets, showers, and bathtubs, enhancing the functionality and aesthetics of your space.
Gas Inspection and Installation
Safety is a top priority at Chen Plumbing. We provide thorough gas line inspections and installations, checking for leaks, damage, and ensuring proper installation.
Inspection Services
Avoid future plumbing problems with our regular inspection services. We check pipes, drains, fixtures, and water pressure, identifying potential issues before they become serious problems.
Residential Plumbing Repair & Installation
From fixing leaks to installing new pipes or fixtures, our comprehensive repair and installation services maintain the functionality and efficiency of your home's plumbing system.
Emergency Plumbing Service
Unexpected plumbing problems? Don't worry! Chen Plumbing offers 24/7 emergency services that ensure immediate attention to your urgent needs, minimizing damage and disruption.
Water Treatment Services
At Chen Plumbing, we also offer water treatment services to ensure safe and clean water in your home. We install water softeners, filters, or purification systems to remove contaminants and improve your water's quality.
Water Heater Services
Our water heater services include the installation, repair, and maintenance of water heaters, both traditional and tankless. Regular service from Chen Plumbing ensures efficient operation, prolongs the lifespan of your heater, and can help reduce energy costs.
Sewer Main Repair
Dealing with sewer main issues? Our expert team at Chen Plumbing provides critical sewer main repair services. We diagnose and repair problems in the main sewer line, ensuring the proper functioning of your entire plumbing system.
Why Select Chen Plumbing?
Our office is located in the heart of Norcross, allowing us to provide quick response times and unmatched service. We understand the unique needs and challenges of the Norcross community, and are dedicated to providing the highest level of quality and service.
- Family-Owned Legacy: As a family-owned business, we offer a personal touch and commitment to excellence that sets us apart.
- Highly Rated Service: Our consistently high ratings reflect our dedication to superior service and customer satisfaction.
- Trusted by Clients: Our clients' trust and their willingness to recommend us demonstrate our reliability and efficiency in delivering top-notch plumbing solutions.
- Skilled and Licensed Plumbers: Our team of highly trained, licensed plumbers is ready to tackle any plumbing issue with professionalism and precision.
- Efficient and Correct Solutions: We work quickly and efficiently, ensuring your plumbing issues are fixed right the first time, every time.
- Cutting-Edge Technology: We use leading technology to diagnose and solve your plumbing problems, providing you with the best possible solutions.
At Chen Plumbing, we are proud to serve the Norcross, GA community with the best plumbing services in the area. With over 25 years of experience, our team of professional plumbers has the knowledge and skills to handle any plumbing issue, big or small. From clogged drains and running toilets, to broken pipes and water heater repairs, we have the expertise to get the job done right.
Give us a call or text today at 678-621-6363 to schedule service; we look forward to serving you!
Recent Jobs and Reviews in Norcross, GA
Customers say: # Customer Service Excellence Shines in Plumbing Reviews The reviews reflect overwhelmingly positive sentiment toward the plumbing service, with customers consistently expressing high satisfaction. The tone across the collection is distinctly positive, with recurring themes of exceptional customer service, professionalism, and technical expertise. Customers frequently praise the thorough explanations provided during service visits, with many appreciating how technicians patiently answered questions and detailed their work process. The promptness of service, especially during emergencies, stands out as a significant point of satisfaction. Clients repeatedly mention the technicians' friendliness, knowledge, and efficiency, with many expressing they would recommend the service to others or use it again themselves. The reviews highlight appreciation for transparency in pricing and options, cleanliness after job completion, and the peace of mind that comes from quality workmanship. Overall, the sentiment reflects a company that has built a strong reputation for reliability, expertise, and customer-focused service.
Our Local Reviews by City
- Acworth, GA (1)
- Alpharetta, GA (39)
- Atlanta, GA (556)
- Austell, GA (2)
- Avondale Estates, GA (8)
- Braselton, GA (1)
- Brookhaven, GA (5)
- Buford, GA (3)
- Canton, GA (2)
- Chamblee, GA (25)
- Clarkston, GA (12)
- College Park, GA (8)
- Covington, GA (1)
- Cumming, GA (8)
- Dacula, GA (3)
- Decatur, GA (114)
- Doraville, GA (53)
- Douglasville, GA (2)
- Duluth, GA (35)
- Dunwoody, GA (26)
- East Point, GA (1)
- Ellenwood, GA (1)
- Fairburn, GA (1)
- Flowery Branch, GA (3)
- Grayson, GA (2)
- Johns Creek, GA (6)
- Jonesboro, GA (1)
- Kennesaw, GA (1)
- Lawrenceville, GA (31)
- Lilburn, GA (26)
- Lithonia, GA (8)
- Loganville, GA (2)
- Mableton, GA (1)
- Marietta, GA (35)
- Norcross, GA (89)
- Peachtree Corners, GA (10)
- Powder Springs, GA (5)
- Riverdale, GA (2)
- Roswell, GA (25)
- Sandy Springs, GA (14)
- Scottdale, GA (1)
- Smyrna, GA (8)
- Snellville, GA (8)
- Stone Mountain, GA (46)
- Stonecrest, GA (4)
- Sugar Hill, GA (3)
- Suwanee, GA (8)
- Tucker, GA (158)
- Woodstock, GA (3)
Job Locations and Reviews
One toilet replacements upstairs master customer supplied One service stop master bathroom One 4in center set faucet replacement in hallway bathroom customer supplied One kitchen faucet replacement customer supplied Installed a new kitchen sink faucet, new bathroom sink faucet with pop up assembly in the hallway bathroom, and a new service stop in the master bathroom water closet. All of the fixtures were customer supplied, we will come back tomorrow install the toilet when the customer gets it
Excellent service
Remove existing water heater and haul away. Furnish and install new 50 gallon gas water heater with new tank shut off and new thermal expansion tank with bracket. Also install drip pan under heater. Remove old water, heater and furnish and install new 50 gallon gas water heater. Installed new thermal expansion tank with a bracket. Tested and at this time, there was no water or gas leaks. Set water heater to 120° and there should be hot water in about 30 to 45 minutes. Cleaned up work area.
Client called us out due to a leak on a cpvc water line that is running along the base of the wall in the women’s bathroom and around to the other fixtures in the building. It was cracked on a 45 offset and slowly dripping down. We turned water off and cut out that leaking section and some more pipe and adapted to Pex a. Put line back in Pex a water pipe and restrapped to the wall as it was. Turned water back on and tested, no leaks. Unable to check water pressure.
Removed existing water heater and hauled away. Furnished and installed Navien 240a2 tankless water heater. Rework gas line to get proper sizing. Reworked both hot and cold water lines. Also install installed new main house shut off and PRV. Tested all work and no leaks were present at this time. Will need to return tomorrow to install crossover tee and cap old water heater vent.
Shower cartridge in hallway bathroom replacement For this customer we are replacing a few things in the home on Sunday, however customer called us out today to get a toilet replaced, so we went through a couple of different solutions. And the customer will be supply the materials for 5e toilet and fault replacements. However we will be replaced a Moen shower cartridge in the guest hall way bathroom. And our home owner signed up for the membership. Water pressure is normal range and his water heater is brand new condition.
30 day credit on todays invoice towards repipe. Came out for a high water bill. Confirmed customer has leak of 2 gallons per minute. Home has polybutylene pipe running under the slab and has leaks in the past that had replaced. We isolated the leak down to a 3/4” polybutylene line that feeds water to the upstairs bathrooms. We added an isolation valve in behind the washing machine that the homeowner can open and close as leaked to mitigate the leak. Left quote to repipe the hot and cold lines back to the upstairs bathrooms. Will require significant drywall removal due to the direction the joists are running. Additional option available to replace the remaining hot line and cold line to the kitchen sink to prevent ever running into this issue again. That option will be added on to the existing estimate for a total price of $5000. Left water off at the valve behind the washing machine for the time being.
Came out to give a few different estimates for some plumbing work client is looking to have done. Free estimate.
Shut off water to home and drain system. Cut out and remove old gate valve shut off and install new ball valve for outside faucet. Test for proper operation
Left estimates for various things customer wants fixed
I found a leak in my front yard at 6pm. Called Chen Plumbing and was put on the schedule for the next morning. Shawn did a fantastic job repairing the waterline. He clearly communicated the problem and what needed to be done. The leak was fixed by noon.
Show customer how to properly operate hose bib shut off valve. Stated that wind valve is in line with pipe means it’s on and when it’s not in line with pipe means it’s off. Also hose bib has proper water flow.
Great Service
Call for leak in yard. Arrived and met with James. He states that a leak was noticed yesterday in the yard near the water meter. Inspection shows a tee off nearby for irrigation. I discussed possible costs depending on pipe size and James elected to move forward with digging up and exposing line. Once exposed I found a pvc compression fitting leaking. I also found a schedule 80 pvc female with a threaded copper male. I removed both connections. I also removed tension off of the waterline by offsetting pipe. Pressurized and checked for leaks. Water pressure static at approximately 60psi. Water heater is a gas AO smith unit from 2018. Ms. Caymen also mentioned that the bill spiked around fall some time, and I believe it’s possible that the leak may have been developing at this time. I recommend contacting the water service provider for a bill adjustment now that the leaks have been resolved.
Cut Sheetrock and replace hose bib. Cut out section of sheet rock where hose bib was located. Replace section of piping and installed new shut off valve and hose Spicket. Tested all work and no leaks were present at this time. Sealed around Spicket on the outside and cleaned up work area.
Shut off water to ice maker line under sink, 1/4 turn shut off. Drain line and remove old copper ice maker line. Install new 1/4” inline shut off valve and install new stainless steel braided supply line. Test for proper operation. Informed customer where secondary shut off for ice maker is under the kitchen sink in case of any emergencies.
Customer had a Kohler toilet that had a bad flapper as well as an extremely slow fill valve. Made customer aware that whether we repair or replace, that the stop may also need to be changed if it has broken apart on the washer and either isn’t holding or is clogged up. Also left price to replace the water heater because the unit is almost 10 years old and spoke with customer about pricing for when it crosses that 10 years old threshold for the age of the heater.
Customer had a garbage disposal that was leaking and jammed. Attempted to check house pressure but didn’t have access to the boiler drain at the water heater so the pressure couldn’t be safely checked. The water heater is only a few years old and it looks like the PRV was replaced around the same time. Replaced the leaking disposal and tested all work to ensure proper function and no leaks. None were found. Customer had water around base of kitchen faucet. Saw no obvious leaking when testing, but could potentially be a secondary leak present.
Customer called for no hot water , I add it a shut off valve under the navien heater recirculating port, tested got hot water on , but plumbing system may still have some issues with the piping , may need come back check again if problem happens again .
Upon arrival inspected leak near toilet. Found toilet to be secured and found leak coming from tank to bowl area and from the rusted bolts. Shut off water to toilet and removed toilet tank. Installed new flush valve, new fill valve, new flapper, new toilet tank to bowl bolts and gaskets as well as new toilet supply line. Tested for proper operation. Found no additional leaks after work completed.
In downstairs men’s room to far right, water dripping from flush valve connection to stop valve leaking at a steady pace causing flooding in the bathroom. Shut off water to valve. Tighten all plumbing components and test. If this does not resolve issue the next step will be to replace valve. Upon work, shut off water and tighten all connections well. Turned on water and tested thoroughly. No leaks found after work completed. Mopped bathroom floor.
Call for hot water in toilets. Arrived and met with Ryan, he filled us in on some history of the water heater, home remodels, and plumbing. Today the toilets are filling with hot water and Ryan is concerned with the seals failing. Inspection findings: Tankless is an older Navien 250 A model. Ryan has had recirc settings on prior to this, and it caused issues. They tried again recently and the issues returned. Waterlines are copper lines primarily, and under the slab. I tested the lines and toilet to verify there were no crossed lines and found no symptoms that make me believe there are crossed lines. Pressure regulating valve was replaced in the last couple years. Crossover tee in furthest bathroom in the back. I adjusted the valve inside the tankless, and reset dip switch number two. I verified with navien support that no other settings were required to be changed on this model. The hallway toilet seal was ok, but the fill valve has failed and is allowing toilet to constantly overf
Inspected each toilet. No backups occurring. Toilet has some organic growth occurring in each toilet that comes back even after he cleans the toilet. Looked in the tanks and found there’s organic growth occurring inside the tanks that just keeps reintroducing the growth back into the toilet recommended he just clean each tank out. House doesn’t have a filtration system, so it’s not due to stagnant water without any chlorine. Water pressure tested in the normal range. House is only 5 years old.
Customer couldn’t locate the outdoor hose bib that wasn’t functioning properly. Customer showed me the indoor hose bib that wasn’t working. The indoor hose bib is leaking at the base and needs replacement. Saw no indication of a shutoff to isolate the valve and cause the reduced flow. Replacement of the valve is the first step. Also left price for a new water heater because it is almost to the recommended replacement age of 10 years, and there are safety issues with the unstrapped thermal on plastic pipe, as well as a pvc drain line for the drip pan. This is not an approved piping material due to the low melting point of pvc.
Performed win with Chen annual plumbing inspection. Found 3/4 pop up assemblies for lavatory faucets not functional, also found 2 tub/showers missing lift and turns. Checked pressure and water heater. Pressure is okay but recommend replacing water heater. Left estimates for all work needed to address all plumbing issues found.
Diagnosed leak issue near downstairs bathroom toilet. Tested toilet multiple times and found no issues or leaks. Tested bidet and found small leak. Left estimate for toilet rebuild or replacement as well as pressure regulator and water heater replacement options.
5 star service!
Call for no hot water in home. Arrived and met with Glen and Jordan. Glen owns the home, and Jordan is visiting from out of state. The home is used 4-6 times a year, approximately a week or two at a time. The water gets shut off before they leave out of state. Inspection revealed the following: Main water inside the home is copper. Gate valve was turned off. I checked water heater and found another gate valve in the closed position. It is not in heat condition, but still functional. The thermal expansion tank has a ruptured bladder. Toilet in the bathroom above water heater (back of home) was running. When I opened the lid I found another gate valve old Kohler with tank internals in poor shape. The fill valve is in terrible condition and barely working. When inspecting water heater with Glen, we could also hear sediment percolating on the bottom. With the unit being ten years old, and the expansion tank being ruptured, it would be prudent to consider replacing this unit. I turned
Quoted water heater replacement
Excellent Servicd
Have used Chen Plumbing at our home and at our business (restaurant). They are always prompt, professional, and effective. Dawson was awesome!
That truly means a lot to us. Being trusted in both your home and your restaurant is something we don’t take lightly. Thank you for continuing to choose Chen Plumbing. We’re glad Dawson took great care of you and represented our team well. We appreciate you.
Very friendly and professional. Would definitely recommend.
Arrived on time, was able to quickly diagnosis issue and explain in detail the possible resolutions. Left quote for job. Calling back to schedule work.
Thank you, Melissa! We're glad to hear that you had a positive experience with the diagnosis and the explanation of resolutions. Looking forward to assisting you with the scheduled work!
Annual review
Tim is an excellent plumber! He quickly assessed the source of the leak. He kept us informed of the scope of work as it progressed. He explained all the issues to us. He reached out to a restoration service on our behalf. He maintained a clean job site as he completed the repairs. While the scope of the project became more complex, Tim’s part of the repair was done in a very timely manner. He is very professional and courteous. I will call Chen plumbing for any future plumbing issues. The Norcross Garden Club thanks you for the quick response to our issue and the prompt and thorough repair.
Shane is personable and proficient. Great representative for Chen
Had to replace a garbage disposal for a rental home. Great communication despite living out of state. Would recommend!
Thank you, Kathy! We appreciate your kind words and are glad to hear that our communication made the process smoother for you. Your recommendation means a lot to us!
excellent services
Real cool guy. Able to explain everything and fixed the issue in a timely matter. Good price
Another outstanding experience with Chen Plumbing! Shane was absolutely fantastic from start to finish. He was professional, knowledgeable, punctual, and took the time to clearly explain the work being done. I also received outstanding service from Michael who kept me informed of scheduling and always demonstrated a strong commitment to customer satisfaction…Thank you, Shane and Michael, for another job well done!
Shane Silva and Chen Plumbing far exceeded my expectations. I could not be more pleased with the level of service, quality of work and care and concern for their customers. They gained another lifetime customer. Many thanks and Bravo!!!
Thank you so much for the kind words, Michele. We are glad Shane took great care of you and delivered a level of service you felt good about. Earning your trust means a lot to us!
Excellent service
Always return to Chen plumbing. Knowledgable, and I know I can trust them as they’ll openly admit if they can’t take the job. Always great results.
Fast to act and expert service
Service was provided in a very professional way
Tim was courteous and got the job done quickly and cleanly.
great service
Simon and Chen plumbing always do a fantastic job. They have done multiple plumbing jobs for my business, personal home and even my mothers home and always provide fantastic service. You know if I let them go to my moms house then its a company you can trust. Thank you Chen Plumbing!!!
Brylen was efficient, communicative, patient, and willing to discuss the options.
Jihui, thank you for taking the time to share this. We’re glad Brylen was patient, communicative, and made the process clear. We’ll be ready to help whenever you need us again.
Eric Valdez was a very knowledgeable and good technician. I really appreciate his patience and explaining everything clearly to me. Didn't try to upsell, just told me the truth about the services described. His personality is great and he listens very well to understand what the issues are and how to fix the problem.
Jennifer, thank you for taking the time to leave this review. We’re so glad Eric provided straightforward, patient, and knowledgeable service. It’s great to hear he explained everything clearly and made the process easy. We appreciate your trust and are always here if you need us again.
Great experience!
Responded quickly to plugged drain. Keep me abreast of what the problem was and gave me an upfront estimate. I would use them again.
The service Tim Chen provided was outstanding. He was very professional, polite and answered all my questions and concerns. I am 100% satisfied with his service and I recommend Chen Plumbing to anybody that needs plumbing services.
He did a good job
Excellent.
Courteous and prompt
Chen Plumbing was incredibly professional from start to finish. From my first call, to updates about service time, and to Braulio taking care of us. Our issue was resolved quickly and the work is high quality. I’ll be using them again for any future plumbing needs without hesitation.
