Norcross, GA's Local Family-Owned Plumbing Company
Founded in 1998, Chen Plumbing is a family-owned business that takes pride in serving the local community with exceptional residential plumbing services. Our legacy spans three generations, a testament to our commitment to quality and customer satisfaction. We're more than just a business; we're an integral part of the neighborhood, dedicated to ensuring your home's plumbing systems function seamlessly.
Our world-class service comes at affordable prices, making top-notch plumbing solutions accessible to all. Trust Chen Plumbing to handle your plumbing needs with professionalism and expertise.
Give us a call at 678-621-6363 today to schedule service.

Top Requested Plumbing Services in Norcross, GA
Since 1998, we've been the go-to plumber in Norcross, GA for all residential plumbing needs. We offer industry-leading service in the following plumbing services and more:
Leak Repair
At Chen Plumbing in Norcross, GA, we specialize in swift and efficient leak repair to prevent unnecessary water wastage and potential property damage. Trust us to detect and fix your leaks, saving you time and money.
Drain Cleaning
Our regular drain cleaning services are designed to prevent clogs and backups, ensuring your plumbing system remains operational. Keep your drains flowing freely with our expert maintenance.
Bathroom Installation
Upgrade your bathroom with our professional installation services. We install new fixtures like sinks, toilets, showers, and bathtubs, enhancing the functionality and aesthetics of your space.
Gas Inspection and Installation
Safety is a top priority at Chen Plumbing. We provide thorough gas line inspections and installations, checking for leaks, damage, and ensuring proper installation.
Inspection Services
Avoid future plumbing problems with our regular inspection services. We check pipes, drains, fixtures, and water pressure, identifying potential issues before they become serious problems.
Residential Plumbing Repair & Installation
From fixing leaks to installing new pipes or fixtures, our comprehensive repair and installation services maintain the functionality and efficiency of your home's plumbing system.
Emergency Plumbing Service
Unexpected plumbing problems? Don't worry! Chen Plumbing offers 24/7 emergency services that ensure immediate attention to your urgent needs, minimizing damage and disruption.
Water Treatment Services
At Chen Plumbing, we also offer water treatment services to ensure safe and clean water in your home. We install water softeners, filters, or purification systems to remove contaminants and improve your water's quality.
Water Heater Services
Our water heater services include the installation, repair, and maintenance of water heaters, both traditional and tankless. Regular service from Chen Plumbing ensures efficient operation, prolongs the lifespan of your heater, and can help reduce energy costs.
Sewer Main Repair
Dealing with sewer main issues? Our expert team at Chen Plumbing provides critical sewer main repair services. We diagnose and repair problems in the main sewer line, ensuring the proper functioning of your entire plumbing system.
Why Select Chen Plumbing?
Our office is located in the heart of Norcross, allowing us to provide quick response times and unmatched service. We understand the unique needs and challenges of the Norcross community, and are dedicated to providing the highest level of quality and service.
- Family-Owned Legacy: As a family-owned business, we offer a personal touch and commitment to excellence that sets us apart.
- Highly Rated Service: Our consistently high ratings reflect our dedication to superior service and customer satisfaction.
- Trusted by Clients: Our clients' trust and their willingness to recommend us demonstrate our reliability and efficiency in delivering top-notch plumbing solutions.
- Skilled and Licensed Plumbers: Our team of highly trained, licensed plumbers is ready to tackle any plumbing issue with professionalism and precision.
- Efficient and Correct Solutions: We work quickly and efficiently, ensuring your plumbing issues are fixed right the first time, every time.
- Cutting-Edge Technology: We use leading technology to diagnose and solve your plumbing problems, providing you with the best possible solutions.
At Chen Plumbing, we are proud to serve the Norcross, GA community with the best plumbing services in the area. With over 25 years of experience, our team of professional plumbers has the knowledge and skills to handle any plumbing issue, big or small. From clogged drains and running toilets, to broken pipes and water heater repairs, we have the expertise to get the job done right.
Give us a call or text today at 678-621-6363 to schedule service; we look forward to serving you!
Recent Jobs and Reviews in Norcross, GA
Customers say: The overall sentiment across these reviews is overwhelmingly positive, reflecting strong customer satisfaction and appreciation for the service provided. Customers consistently express gratitude for the professionalism, efficiency, and expertise demonstrated by the team. Recurring themes include technicians being described as knowledgeable, friendly, and communicative, with many reviewers highlighting how well problems were explained in clear, understandable terms. The responsiveness and timeliness of service emerge as significant strengths, with customers noting quick arrival times and efficient problem resolution. Reviewers frequently praise the honest and straightforward approach taken, as well as the courteous and respectful demeanor maintained throughout service calls. The ability to handle both routine maintenance and emergency situations effectively is repeatedly commended, with customers expressing confidence in the quality of work performed. Many reviews emphasize positive interpersonal interactions, describing technicians as personable, approachable, and pleasant to work with. The sentiment reflects a high level of trust and satisfaction, with several customers indicating they have found a reliable go-to service provider and expressing intentions to use the company again for future needs. Overall, the tone is enthusiastic and appreciative, with customers feeling valued and well-served.
Our Local Reviews by City
- Acworth, GA (1)
- Alpharetta, GA (39)
- Atlanta, GA (576)
- Austell, GA (2)
- Avondale Estates, GA (8)
- Braselton, GA (1)
- Brookhaven, GA (5)
- Buford, GA (3)
- Canton, GA (2)
- Chamblee, GA (25)
- Clarkston, GA (12)
- College Park, GA (9)
- Covington, GA (1)
- Cumming, GA (8)
- Dacula, GA (3)
- Decatur, GA (118)
- Doraville, GA (56)
- Douglasville, GA (2)
- Duluth, GA (35)
- Dunwoody, GA (26)
- East Point, GA (1)
- Ellenwood, GA (1)
- Fairburn, GA (1)
- Flowery Branch, GA (3)
- Grayson, GA (3)
- Johns Creek, GA (6)
- Jonesboro, GA (1)
- Kennesaw, GA (1)
- Lawrenceville, GA (31)
- Lilburn, GA (29)
- Lithonia, GA (8)
- Loganville, GA (2)
- Mableton, GA (1)
- Marietta, GA (37)
- Norcross, GA (91)
- Peachtree Corners, GA (10)
- Powder Springs, GA (5)
- Riverdale, GA (4)
- Roswell, GA (25)
- Sandy Springs, GA (14)
- Scottdale, GA (1)
- Smyrna, GA (8)
- Snellville, GA (8)
- Stone Mountain, GA (46)
- Stonecrest, GA (4)
- Sugar Hill, GA (3)
- Suwanee, GA (9)
- Tucker, GA (163)
- Woodstock, GA (3)
Job Locations and Reviews
Call for drains not draining well. Arrived and met with Walter. He showed me two bathrooms on the upstairs of a split level home built in the late 1960’s. He states that over the years they’ve had problems with slows drainage, and have had chemical solutions, as well as sewer snakes to clear lines. Hallway bathroom has tub/shower not draining, toilet and vanity both drain. Shower valve leaks from stems and through diverter. Master bathroom has hower in severe state of failure, with cracks in tile, separations, and leaks to subfloor below. Toilet flange is likely broken, closet bolts missing, toilet unsecured. Vanity sink rusted severely near drain and on sides. PVC cleanout in yard. Cast iron throughout home. Alva used main waterline. Water heater is new, and PRV was installed. My recommendations when discussing findings with Walter were as follows: ATA. Minimum, have us use sewer machine to clear drain in tub. This is temporary to get service back to this bathroom. Consider a pa
Left quote with onsite manager to repair two toilets. He is going to reach out to the owners then call back in once he has approval.
Shut off water at meter. Remove rpz valve cover box. Disassemble leaking and broken part (check valve leaking due to cracking in cold temp). Replace broken part with new check valve. Test for proper operation and leaks. Also once water turned on went inside of pool house to bleed all air out of water pipes and to check for leaks. No leaks found after work completed.
Call for leak near water meter. Arrived and met with Jim on site. He states that the water utility service left a notice that he had a leak on his side of the meter yesterday. I inspected meter box after draining water. Meter nipple is brass, and appears to transition to a pvc plastic female. Home is ~50-60 years old. I could hear and see spray from the mainline side shooting towards meter box (video attached). Jim mentioned that he has performed a mainline repair on the pvc near the house foundation many years ago. I discussed findings with Jim and advised that there are two options to address the issue. The simple option is to perform a spot repair. This leak may be a result of tension and a plastic female adapter. A spot repair can be performed, and fittings placed to remove tension off of the line if found. Second is a waterline replacement. Jim mentioned no other issues, with the exception of the main repair before, and would not like to pursue this route. Today, Jim mention
He is very thorough and informative. Thank you!
Customer had a leak from unknown source under kitchen sink. Determined that an abandoned and uncapped p trap for the old dishwasher connection. Gave customer price to tighten kitchen faucets and cap the trap. Added extension tube for incorrectly cut tubular that wasn’t connected securely. Made customer aware that this courtesy tubular repair is neither a charge nor warrantied. Customer understood. Left price for a new water heater and basket strainer. Existing basket strainer isn’t tightened properly and has a lot of silicone preventing it from being tightened. Told customer we would install the basket strainer as a courtesy if done with the water heater.
Performed win with Chen annual plumbing inspection. Found all major plumbing components have been replaced and upgraded. Pressure is at 55psi. All fixtures are working properly and no leaks found. Recommend hammer arrestors for washing machine and dishwasher.
For this customer we did our annual inspection for the home, they purchased this home last year in April, there are few things that need to be rectified, the water heater needs to be replaced due to it being at end of life, the unit is 15 years old, recommend replacing with either a tankless or tank style unit. The water pressure isn’t high, it’s low. The pressure reducing valve has a leak a the union, in addition to that we did a pressure drop and the pressure went from 45-50 psi down to 35psi, indicating a pressure reducing valve replacement. In addition to that the drain line for the kitchen sink is not pitched correctly. It has a positive pitch going to towards the sink rather than away from it, will cause the line to back up and improper flow. Recommend to get that replaced with pvc and do it correctly. Customer did not have a exterior clean out and did not flush water heater due to age of the unit.
Tim Chen has done exceptional work for me on big and small projects!! He was invaluable in finding options and resources to complete complex projects that required coordination with county government. As a landlord, he kept me constantly updated on status including pics of progress.
extra work
Checked water pressure. The customer showed a video and water was rapidly fluctuating 10 to 15 psi before Prv. Checked that valves were opened.
Septic to sewer conversion , open tank , pump out , crush and fill , installed approximately 100 feet 4” pvc sewer line from back of the home to the front sewer connection, two extra 4’ clean out installed. Grass seed and wheat straw the yard
Remove existing PRV and furnish and install new PRV with new main house shut off valve. Customer stated that shower pressure was low and also that there was a leak under the sink. Took a look at water pressure for home and it was above 80 psi. Recommended to customer have PRV replaced and customer agreed. Went ahead and furnished and install new PRV. Set water pressure to about 65 psi. As for water pressure for shower recommended to customer to have cartridge Replaced to see if that fixes issue. At this time, customer didn’t want us to replace cartridge. Also found that water heater is from 2014 and recommend customer that also have water heater replaced due to age. Will send estimate to replace water heater and cartridge. Also found that thermal expansion tank has failed.
Inspected customer’s home for Chen annual member inspection. Other than minor issues such as a loose faucet on the pedestal sink or a missing pop up, the only large safety issue discovered was extremely high pressure in the home (130 psi). Installed a high pressure prv and a prv and set house pressure to 55 psi. Also left quote for new stops in powder room. They were old enough to not be able to safely test. Per customer request this annual inspection didn’t include the master bath because a whole bathroom remodel is scheduled. Tested all work performed on the prv to ensure proper function and no leaks. None were found.
Came out for a backup in the front bathrooms of the warehouse. All three bathrooms had sewage come up from the toilets. Received approval to,pull a toilet and camera/snake. Removed the toilet and found the drain was holding water. Ran the camera down the line as far as we could and found the blockage was right before the cleanout in the parking lot. They have ongoing issues with the drains in this old building and have had many back ups before. They stopped allowing their employees to flush toilet paper because of this. The cleanout in the parking lot is very old and has a broken test cap to cover the opening of the pipe. Upon inspecting the cleanout we found it full of dirt/grass/sticks/rocks. All this debris had fallen into the pipe and caused the blockage. We brought the sewer machine inside and snaked the line. Was able to clear the blockage and restore flow. The cleanout still has debris in it after vacuuming as much as we could out. Could only push the camera a few feet past the
For this job , we cut street installed 6” ductile sewer lateral line with core into manhole and drop down to bottom and used special hanger for proper support , new line continues to customer property with a 6” clean out installed, this job is permitted and inspected by Gwinnett county .
The communication from Chen Plumbing is great. They confirm and keep in touch via phone and text, and when they were delayed for my original visit time, offered me a slight discount for rescheduling for another day. Shane Silva who came to fix our kitchen sink leak, leading to installing a new disposal, was friendly and knowledgeable, and giving us several options at different price points was helpful and the right thing to do. He worked fast and efficiently. Chen emailed me photos of the work done, too. I hope I won't have to call a plumber any time again soon, but if I do, it's Chen Plumbing all the way.
Thank you, Ellen! We appreciate your kind words about our communication and the service provided by Shane. It's great to hear that you found the options helpful and that the work was completed efficiently. We're here for you whenever you need us again!
For this customer came out to their home for mysterious leak underneath their sink. It would only happen every once in a while and when I got there, it took a look underneath the sink to figure out where that leak is coming from narrowed down to the garbage disposal because there is a small drip coming from the disposal itself so therefore that is exactly what we ended up replacing today. Start a new half horsepower garbage disposal along with a New P-trap to finish the project installed two new wire notes for the positive in the negative attach the ground wire to the green screw follow that knocked out the plug for the dishwasher hose loop and install the new bracket with brand new putty once installed. There are no leaks in the customer is all set to use a brand new garbage disposal with no leaks. I did not look at the water heater because of their tenant in the basement along with the water pressure was not able to get a pressure reading today.
We have fixed water line leak after meter and also replaced a bad yard hydrant with new one , we put gravel around bottom for water drain out , we installed 1” black poly pipe from meter to yard hydrant and installed shut off with a access box after meter , job uses mini excavator dug up and back filled .
He was efficient, friendly and quick. He answered all my questions and we will have him come back for some planned projects.
Thank you, Becky! We're glad to hear you had a positive experience and that he was able to assist you efficiently. We look forward to working with you on your upcoming projects!
Customer called us for toilet backing up and upstairs, found toilet to be clogged. Customer expressed interest in swapping toilet anyways so we recommended replacing toilet and unclogging line as well clog soft tissue line on double Y for back-to-back toilet and installed new toilet thoroughly tested for any leaks everything is working as intended.
Call for water leaking in basement. Arrived and met with Ms. Hao. She states that she found water on the floor today, and they discovered the water heater was leaking. I assessed the water heater and found that the interior tank has a rupture that’s allowing water to escape on to the floor. Pressure test could not be performed, as water was off. However, pressure regulating valve has rust and the shut off is leaking. The thermal expansion tank is leaking from above the water heater and is supported only by the piping. I also recommended having provision restoration out to help with water extraction and the restoration process. After providing replacement options for Ms. Hao she stated she declined work at this time.
Customer called us out today for they were hearing a blooping noise coming from bathroom where crossover tee is installed and also that shower lost pressure. Did factory reset on tankless and restarted a tankless. Also adjusted PRV to about 65 psi. Tested by running water at multiple fixtures in the home at the same time and noticed normal pressure drops. Couldn’t get blooping sound to come back so stated to customer that if blooping sound continues Next step will be is to replace crossover T.
Replaced Prv in mechanical room near water heater by customer request.
One toilet replacements upstairs master customer supplied One service stop master bathroom One 4in center set faucet replacement in hallway bathroom customer supplied One kitchen faucet replacement customer supplied Installed a new kitchen sink faucet, new bathroom sink faucet with pop up assembly in the hallway bathroom, and a new service stop in the master bathroom water closet. All of the fixtures were customer supplied, we will come back tomorrow install the toilet when the customer gets it
Excellent service
Remove existing water heater and haul away. Furnish and install new 50 gallon gas water heater with new tank shut off and new thermal expansion tank with bracket. Also install drip pan under heater. Remove old water, heater and furnish and install new 50 gallon gas water heater. Installed new thermal expansion tank with a bracket. Tested and at this time, there was no water or gas leaks. Set water heater to 120° and there should be hot water in about 30 to 45 minutes. Cleaned up work area.
Client called us out due to a leak on a cpvc water line that is running along the base of the wall in the women’s bathroom and around to the other fixtures in the building. It was cracked on a 45 offset and slowly dripping down. We turned water off and cut out that leaking section and some more pipe and adapted to Pex a. Put line back in Pex a water pipe and restrapped to the wall as it was. Turned water back on and tested, no leaks. Unable to check water pressure.
Removed existing water heater and hauled away. Furnished and installed Navien 240a2 tankless water heater. Rework gas line to get proper sizing. Reworked both hot and cold water lines. Also install installed new main house shut off and PRV. Tested all work and no leaks were present at this time. Will need to return tomorrow to install crossover tee and cap old water heater vent.
Shower cartridge in hallway bathroom replacement For this customer we are replacing a few things in the home on Sunday, however customer called us out today to get a toilet replaced, so we went through a couple of different solutions. And the customer will be supply the materials for 5e toilet and fault replacements. However we will be replaced a Moen shower cartridge in the guest hall way bathroom. And our home owner signed up for the membership. Water pressure is normal range and his water heater is brand new condition.
I found a leak in my front yard at 6pm. Called Chen Plumbing and was put on the schedule for the next morning. Shawn did a fantastic job repairing the waterline. He clearly communicated the problem and what needed to be done. The leak was fixed by noon.
Great Service
5 star service!
Excellent Servicd
Have used Chen Plumbing at our home and at our business (restaurant). They are always prompt, professional, and effective. Dawson was awesome!
That truly means a lot to us. Being trusted in both your home and your restaurant is something we don’t take lightly. Thank you for continuing to choose Chen Plumbing. We’re glad Dawson took great care of you and represented our team well. We appreciate you.
Very friendly and professional. Would definitely recommend.
Arrived on time, was able to quickly diagnosis issue and explain in detail the possible resolutions. Left quote for job. Calling back to schedule work.
Thank you, Melissa! We're glad to hear that you had a positive experience with the diagnosis and the explanation of resolutions. Looking forward to assisting you with the scheduled work!
Annual review
Tim is an excellent plumber! He quickly assessed the source of the leak. He kept us informed of the scope of work as it progressed. He explained all the issues to us. He reached out to a restoration service on our behalf. He maintained a clean job site as he completed the repairs. While the scope of the project became more complex, Tim’s part of the repair was done in a very timely manner. He is very professional and courteous. I will call Chen plumbing for any future plumbing issues. The Norcross Garden Club thanks you for the quick response to our issue and the prompt and thorough repair.
Shane is personable and proficient. Great representative for Chen
Had to replace a garbage disposal for a rental home. Great communication despite living out of state. Would recommend!
Thank you, Kathy! We appreciate your kind words and are glad to hear that our communication made the process smoother for you. Your recommendation means a lot to us!
excellent services
Real cool guy. Able to explain everything and fixed the issue in a timely matter. Good price
Another outstanding experience with Chen Plumbing! Shane was absolutely fantastic from start to finish. He was professional, knowledgeable, punctual, and took the time to clearly explain the work being done. I also received outstanding service from Michael who kept me informed of scheduling and always demonstrated a strong commitment to customer satisfaction…Thank you, Shane and Michael, for another job well done!
Shane Silva and Chen Plumbing far exceeded my expectations. I could not be more pleased with the level of service, quality of work and care and concern for their customers. They gained another lifetime customer. Many thanks and Bravo!!!
Thank you so much for the kind words, Michele. We are glad Shane took great care of you and delivered a level of service you felt good about. Earning your trust means a lot to us!
Excellent service
Always return to Chen plumbing. Knowledgable, and I know I can trust them as they’ll openly admit if they can’t take the job. Always great results.
Fast to act and expert service
Service was provided in a very professional way
Tim was courteous and got the job done quickly and cleanly.
great service
Great experience!
Responded quickly to plugged drain. Keep me abreast of what the problem was and gave me an upfront estimate. I would use them again.
The service Tim Chen provided was outstanding. He was very professional, polite and answered all my questions and concerns. I am 100% satisfied with his service and I recommend Chen Plumbing to anybody that needs plumbing services.
He did a good job
Excellent.
