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Plumbers in Norcross, GA

Norcross, GA's Local Family-Owned Plumbing Company

Founded in 1998, Chen Plumbing is a family-owned business that takes pride in serving the local community with exceptional residential plumbing services. Our legacy spans three generations, a testament to our commitment to quality and customer satisfaction. We're more than just a business; we're an integral part of the neighborhood, dedicated to ensuring your home's plumbing systems function seamlessly.

Our world-class service comes at affordable prices, making top-notch plumbing solutions accessible to all. Trust Chen Plumbing to handle your plumbing needs with professionalism and expertise.

Give us a call at 678-621-6363 today to schedule service.

Top Requested Plumbing Services in Norcross, GA

Since 1998, we've been the go-to plumber in Norcross, GA for all residential plumbing needs. We offer industry-leading service in the following plumbing services and more:

Leak Repair

At Chen Plumbing in Norcross, GA, we specialize in swift and efficient leak repair to prevent unnecessary water wastage and potential property damage. Trust us to detect and fix your leaks, saving you time and money.

Drain Cleaning

Our regular drain cleaning services are designed to prevent clogs and backups, ensuring your plumbing system remains operational. Keep your drains flowing freely with our expert maintenance.

Bathroom Installation

Upgrade your bathroom with our professional installation services. We install new fixtures like sinks, toilets, showers, and bathtubs, enhancing the functionality and aesthetics of your space.

Gas Inspection and Installation

Safety is a top priority at Chen Plumbing. We provide thorough gas line inspections and installations, checking for leaks, damage, and ensuring proper installation.

Inspection Services

Avoid future plumbing problems with our regular inspection services. We check pipes, drains, fixtures, and water pressure, identifying potential issues before they become serious problems.

Residential Plumbing Repair & Installation

From fixing leaks to installing new pipes or fixtures, our comprehensive repair and installation services maintain the functionality and efficiency of your home's plumbing system.

Emergency Plumbing Service

Unexpected plumbing problems? Don't worry! Chen Plumbing offers 24/7 emergency services that ensure immediate attention to your urgent needs, minimizing damage and disruption.

Water Treatment Services

At Chen Plumbing, we also offer water treatment services to ensure safe and clean water in your home. We install water softeners, filters, or purification systems to remove contaminants and improve your water's quality.

Water Heater Services

Our water heater services include the installation, repair, and maintenance of water heaters, both traditional and tankless. Regular service from Chen Plumbing ensures efficient operation, prolongs the lifespan of your heater, and can help reduce energy costs.

Sewer Main Repair

Dealing with sewer main issues? Our expert team at Chen Plumbing provides critical sewer main repair services. We diagnose and repair problems in the main sewer line, ensuring the proper functioning of your entire plumbing system.

Why Select Chen Plumbing?

Our office is located in the heart of Norcross, allowing us to provide quick response times and unmatched service. We understand the unique needs and challenges of the Norcross community, and are dedicated to providing the highest level of quality and service.

  • Family-Owned Legacy: As a family-owned business, we offer a personal touch and commitment to excellence that sets us apart.
  • Highly Rated Service: Our consistently high ratings reflect our dedication to superior service and customer satisfaction.
  • Trusted by Clients: Our clients' trust and their willingness to recommend us demonstrate our reliability and efficiency in delivering top-notch plumbing solutions.
  • Skilled and Licensed Plumbers: Our team of highly trained, licensed plumbers is ready to tackle any plumbing issue with professionalism and precision.
  • Efficient and Correct Solutions: We work quickly and efficiently, ensuring your plumbing issues are fixed right the first time, every time.
  • Cutting-Edge Technology: We use leading technology to diagnose and solve your plumbing problems, providing you with the best possible solutions.

At Chen Plumbing, we are proud to serve the Norcross, GA community with the best plumbing services in the area. With over 25 years of experience, our team of professional plumbers has the knowledge and skills to handle any plumbing issue, big or small. From clogged drains and running toilets, to broken pipes and water heater repairs, we have the expertise to get the job done right.

Give us a call or text today at 678-621-6363 to schedule service; we look forward to serving you!

Recent Jobs and Reviews in Norcross, GA

Rated 4.9 out of 5 stars based on 85 customer reviews

Customers say: # Customer Service Excellence Shines in Plumbing Reviews The reviews reflect overwhelmingly positive sentiment toward the plumbing service, with customers consistently expressing high satisfaction. The tone across the collection is distinctly positive, with recurring themes of exceptional customer service, professionalism, and technical expertise. Customers frequently praise the thorough explanations provided during service visits, with many appreciating how technicians patiently answered questions and detailed their work process. The promptness of service, especially during emergencies, stands out as a significant point of satisfaction. Clients repeatedly mention the technicians' friendliness, knowledge, and efficiency, with many expressing they would recommend the service to others or use it again themselves. The reviews highlight appreciation for transparency in pricing and options, cleanliness after job completion, and the peace of mind that comes from quality workmanship. Overall, the sentiment reflects a company that has built a strong reputation for reliability, expertise, and customer-focused service.

Job Locations and Reviews

Pull toilet and run camera. Reset toilet.
Haul away old toilet. Replace flange. Furnish and install new American standard toilet.

If any additional work is needed there will be an additional charge

Removed toilet and ran camera. Drain line was all clear and everything is flowing as it should. Did find belly in line before pipe leaves home. Also replaced flange and installed new toilet. Tested work and all tested fine with no leaks. Cleaned up work area and caulked around toilet.

Customer stated that there was a sewer gas smell. At time of home didn’t notice any smells and stated that sewer gasses could’ve been escaping from under toilet due to bad seal. If smell returns will recommend to do smoke test.
Pull toilet and run camera. Reset toilet.
Haul away old toilet. Replace flange. Furnish and install new American standard toilet.

If any additional work is needed there will be an additional charge

Removed toilet and ran camera. Drain line was all clear and everything is flowing as it should. Did find belly in line before pipe leaves home. Also replaced flange and installed new toilet. Tested work and all tested fine with no leaks. Cleaned up work area and caulked around toilet.

Customer stated that there was a sewer gas smell. At time of home didn’t notice any smells and stated that sewer gasses could’ve been escaping from under toilet due to bad seal. If smell returns will recommend to do smoke test.
Simeon R.
Simeon R. Checked in
Pull toilet and run camera. Reset toilet. Haul away old toilet. Replace flange. Furnish and install new American standard toilet. If any additional work is needed there will be an additional charge Removed toilet and ran camera. Drain line was all clear and everything is flowing as it should. Did find belly in line before pipe leaves home. Also replaced flange and installed new toilet. Tested work and all tested fine with no leaks. Cleaned up work area and caulked around toilet. Customer stated that there was a sewer gas smell. At time of home didn’t notice any smells and stated that sewer gasses could’ve been escaping from under toilet due to bad seal. If smell returns will recommend to do smoke test.
Norcross, GA 30092
Problem with clogged kitchen sink , it’s old cast iron pipe , we replaced with pvc and bypassed old pipe in the wall , installed new pipe to main line with new p trap and AAV , replaced a sink pop up assembly with brush nickel push type .
Problem with clogged kitchen sink , it’s old cast iron pipe , we replaced with pvc and bypassed old pipe in the wall , installed new pipe to main line with new p trap and AAV , replaced a sink pop up assembly with brush nickel push type .
Tim C.
Tim C. Checked in
Problem with clogged kitchen sink , it’s old cast iron pipe , we replaced with pvc and bypassed old pipe in the wall , installed new pipe to main line with new p trap and AAV , replaced a sink pop up assembly with brush nickel push type .
Norcross, GA 30093
Customer stated that there was gas leak in basement and they had gas company come out. On arrival, tested all joints in basement and only found two leaks. Gave customer options on plumbing repairs. Went ahead and in master bathroom installed four new service valves under both lavatory faucets with new supply lines. Also replaced gas shut off valves for water heater, furnace in basement and furnace in attic. Also removed section of black iron piping and replaced with track pipe. Ran gas pressure test and didn’t notice any other gas leaks at this time. Cleaned up work area. Turned water heater back on.
Customer stated that there was gas leak in basement and they had gas company come out. On arrival, tested all joints in basement and only found two leaks. Gave customer options on plumbing repairs. Went ahead and in master bathroom installed four new service valves under both lavatory faucets with new supply lines. Also replaced gas shut off valves for water heater, furnace in basement and furnace in attic. Also removed section of black iron piping and replaced with track pipe. Ran gas pressure test and didn’t notice any other gas leaks at this time. Cleaned up work area. Turned water heater back on.
Simeon R.
Simeon R. Checked in
Customer stated that there was gas leak in basement and they had gas company come out. On arrival, tested all joints in basement and only found two leaks. Gave customer options on plumbing repairs. Went ahead and in master bathroom installed four new service valves under both lavatory faucets with new supply lines. Also replaced gas shut off valves for water heater, furnace in basement and furnace in attic. Also removed section of black iron piping and replaced with track pipe. Ran gas pressure test and didn’t notice any other gas leaks at this time. Cleaned up work area. Turned water heater back on.
Norcross, GA 30092
Replaced hot and cold cartridge and seats in springs in master bathroom Roman faucet. Water pressure was in the normal range, no further issue at this time.
Replaced hot and cold cartridge and seats in springs in master bathroom Roman faucet. Water pressure was in the normal range, no further issue at this time.
Dawson F.
Dawson F. Checked in
Replaced hot and cold cartridge and seats in springs in master bathroom Roman faucet. Water pressure was in the normal range, no further issue at this time.
Norcross, GA 30092
Review
Excellent Servicd
Sergio - Norcross, GA 30071
Review
Have used Chen Plumbing at our home and at our business (restaurant). They are always prompt, professional, and effective. Dawson was awesome!
Keith Shewbert - Norcross, GA 30071
Response from Chen Plumbing:

That truly means a lot to us. Being trusted in both your home and your restaurant is something we don’t take lightly. Thank you for continuing to choose Chen Plumbing. We’re glad Dawson took great care of you and represented our team well. We appreciate you.

Dawson F.
Dawson F. Checked in
Came out for the water heater. Customer got the pilot light to light, just didn’t know about the status light. He was able to get it lit once I explained that part to him. Basement has issues with flooding when the power goes out. I explained we cannot repair/light the water heater once it floods. Left quote to replace the water heater and do a battery back up for the sump pump.
Norcross, GA 30071
Arrived today for problem with sewer back up for both bathrooms upstairs caused leak to the kitchen ceiling, we removed a toilet in the back bathroom, cleared blockage , we did video camera inspection with Mr. Tony together, we found some back pitched pipe from toilet to the double wye fitting, also we have noticed tenant are flushed wipe down to the toilet . With pipe slightly back pitched, only can flush with toilet paper , we told tenant today not flush wipe down to the toilet anymore .
Arrived today for problem with sewer back up for both bathrooms upstairs caused leak to the kitchen ceiling, we removed a toilet in the back bathroom, cleared blockage , we did video camera inspection with Mr. Tony together, we found some back pitched pipe from toilet to the double wye fitting, also we have noticed tenant are flushed wipe down to the toilet . With pipe slightly back pitched, only can flush with toilet paper , we told tenant today not flush wipe down to the toilet anymore .
Tim C.
Tim C. Checked in
Arrived today for problem with sewer back up for both bathrooms upstairs caused leak to the kitchen ceiling, we removed a toilet in the back bathroom, cleared blockage , we did video camera inspection with Mr. Tony together, we found some back pitched pipe from toilet to the double wye fitting, also we have noticed tenant are flushed wipe down to the toilet . With pipe slightly back pitched, only can flush with toilet paper , we told tenant today not flush wipe down to the toilet anymore .
Norcross, GA 30092
Customer had a high water pressure in home at around 90 psi. Thermal expansion valve is still working properly. Replaced prv and set house pressure to 60 psi. Tested work to ensure proper function and no leaks.
Customer had a high water pressure in home at around 90 psi. Thermal expansion valve is still working properly. Replaced prv and set house pressure to 60 psi. Tested work to ensure proper function and no leaks.
Cody B.
Cody B. Checked in
Customer had a high water pressure in home at around 90 psi. Thermal expansion valve is still working properly. Replaced prv and set house pressure to 60 psi. Tested work to ensure proper function and no leaks.
Norcross, GA 30071
Customer had a leaking hose bib and a refrigerator with no water. Informed customer that the water line was disconnected under the sink and that the drains were incorrect and the stops needed to be changed due to not having individual stops for each individual line. Also informed customer that the refrigerator needed its own ice maker box. Customer also wanted to removed both bidet sprayers from the two toilets. Gave customer pricing to install an ice maker box, replace the shutoff and hose bib, replace the stops under the kitchen sink, rework the drains for the kitchen sink, and removed the bidet tees and sprayers and replaced the toilet supplies. Performed all work as stated and tested work to ensure proper function and no leaks.
Customer had a leaking hose bib and a refrigerator with no water. Informed customer that the water line was disconnected under the sink and that the drains were incorrect and the stops needed to be changed due to not having individual stops for each individual line. Also informed customer that the refrigerator needed its own ice maker box. Customer also wanted to removed both bidet sprayers from the two toilets. Gave customer pricing to install an ice maker box, replace the shutoff and hose bib, replace the stops under the kitchen sink, rework the drains for the kitchen sink, and removed the bidet tees and sprayers and replaced the toilet supplies. Performed all work as stated and tested work to ensure proper function and no leaks.
Cody B.
Cody B. Checked in
Customer had a leaking hose bib and a refrigerator with no water. Informed customer that the water line was disconnected under the sink and that the drains were incorrect and the stops needed to be changed due to not having individual stops for each individual line. Also informed customer that the refrigerator needed its own ice maker box. Customer also wanted to removed both bidet sprayers from the two toilets. Gave customer pricing to install an ice maker box, replace the shutoff and hose bib, replace the stops under the kitchen sink, rework the drains for the kitchen sink, and removed the bidet tees and sprayers and replaced the toilet supplies. Performed all work as stated and tested work to ensure proper function and no leaks.
Norcross, GA 30071
Customer called us out with a drainage issue affecting master bath and guest bath on upstairs level. After doing a thorough evaluation, we found no clog. Likely what happened was a soft tissue stoppage happened and cleared on its own tested system. Extensively to confirm theory system is draining fine at this time while doing our thrower evaluation we’ve discovered water heater to be of age of replacement as well as water pressure to be elevated. I recommend replacing water heater and PRV as soon as possible to avoid any damage to other fixtures. Due to pressure being too high.
Customer called us out with a drainage issue affecting master bath and guest bath on upstairs level. After doing a thorough evaluation, we found no clog. Likely what happened was a soft tissue stoppage happened and cleared on its own tested system. Extensively to confirm theory system is draining fine at this time while doing our thrower evaluation we’ve discovered water heater to be of age of replacement as well as water pressure to be elevated. I recommend replacing water heater and PRV as soon as possible to avoid any damage to other fixtures. Due to pressure being too high.
Braulio C.
Braulio C. Checked in
Customer called us out with a drainage issue affecting master bath and guest bath on upstairs level. After doing a thorough evaluation, we found no clog. Likely what happened was a soft tissue stoppage happened and cleared on its own tested system. Extensively to confirm theory system is draining fine at this time while doing our thrower evaluation we’ve discovered water heater to be of age of replacement as well as water pressure to be elevated. I recommend replacing water heater and PRV as soon as possible to avoid any damage to other fixtures. Due to pressure being too high.
Norcross, GA 30071
We did yearly plumbing inspection today , found some items need correct and provide quotes today
We did yearly plumbing inspection today , found some items need correct and provide quotes today
Tim C.
Tim C. Checked in
We did yearly plumbing inspection today , found some items need correct and provide quotes today
Norcross, GA 30092
Found a small leak  p trap under the sink , replaced with a new p trap , no charge
Found a small leak  p trap under the sink , replaced with a new p trap , no charge
Tim C.
Tim C. Checked in
Found a small leak p trap under the sink , replaced with a new p trap , no charge
Norcross, GA 30071
With CUSTOMER, he had to redo the icemaker waterline with new compression angle stop however we had to modify it the customers on a slab and the pipes come in from a really weird angle from the slab so we had to modify the compression angle stops. We replaced the hot and the cold and then we also replaced the icemaker waterline as well. Use the tea with the street 90 to make the drop connection in order to tile onto the waterline connection for the icemaker once complete. There are no leaks from the angle stops. The customer also wanted us to supply and install a brand new faucet so therefore we installed a chrome American standard faucet single hole with the plate Once installed there are no leaks.
With CUSTOMER, he had to redo the icemaker waterline with new compression angle stop however we had to modify it the customers on a slab and the pipes come in from a really weird angle from the slab so we had to modify the compression angle stops. We replaced the hot and the cold and then we also replaced the icemaker waterline as well. Use the tea with the street 90 to make the drop connection in order to tile onto the waterline connection for the icemaker once complete. There are no leaks from the angle stops. The customer also wanted us to supply and install a brand new faucet so therefore we installed a chrome American standard faucet single hole with the plate Once installed there are no leaks.
Shane S.
Shane S. Checked in
With CUSTOMER, he had to redo the icemaker waterline with new compression angle stop however we had to modify it the customers on a slab and the pipes come in from a really weird angle from the slab so we had to modify the compression angle stops. We replaced the hot and the cold and then we also replaced the icemaker waterline as well. Use the tea with the street 90 to make the drop connection in order to tile onto the waterline connection for the icemaker once complete. There are no leaks from the angle stops. The customer also wanted us to supply and install a brand new faucet so therefore we installed a chrome American standard faucet single hole with the plate Once installed there are no leaks.
Norcross, GA 30093
Call to inspect faucets and miscellaneous issues.

Met with Ms. Linda on site and she explained that she would like us to:
Inspect downstairs faucet and likely replace or repair. Inspect powder room sink drain (doesn’t stop water). Inspect master bathroom left side faucet and pop up.

I checked downstairs bathroom faucet and found the hot side to be in a severely corroded state, with seeping evident. Housing was falling to pieces in my fingers. We replaced this faucet with the provided faucet, and everything is working well without drips.

Powder room faucet pop up has a corroded adjustment screw that has allowed the pop up to spring out and not correctly hold water when activated. We installed this customer provided faucet in 2024. I assisted in filing a warranty claim for Ms. Linda and delta is sending a replacement part. 

Master bathroom hot side faucet is in very poor shape, and I do not believe that attempting to repair would have positive results. I believe replacing the faucets
Call to inspect faucets and miscellaneous issues.

Met with Ms. Linda on site and she explained that she would like us to:
Inspect downstairs faucet and likely replace or repair. Inspect powder room sink drain (doesn’t stop water). Inspect master bathroom left side faucet and pop up.

I checked downstairs bathroom faucet and found the hot side to be in a severely corroded state, with seeping evident. Housing was falling to pieces in my fingers. We replaced this faucet with the provided faucet, and everything is working well without drips.

Powder room faucet pop up has a corroded adjustment screw that has allowed the pop up to spring out and not correctly hold water when activated. We installed this customer provided faucet in 2024. I assisted in filing a warranty claim for Ms. Linda and delta is sending a replacement part. 

Master bathroom hot side faucet is in very poor shape, and I do not believe that attempting to repair would have positive results. I believe replacing the faucets
Shawn B.
Shawn B. Checked in
Call to inspect faucets and miscellaneous issues. Met with Ms. Linda on site and she explained that she would like us to: Inspect downstairs faucet and likely replace or repair. Inspect powder room sink drain (doesn’t stop water). Inspect master bathroom left side faucet and pop up. I checked downstairs bathroom faucet and found the hot side to be in a severely corroded state, with seeping evident. Housing was falling to pieces in my fingers. We replaced this faucet with the provided faucet, and everything is working well without drips. Powder room faucet pop up has a corroded adjustment screw that has allowed the pop up to spring out and not correctly hold water when activated. We installed this customer provided faucet in 2024. I assisted in filing a warranty claim for Ms. Linda and delta is sending a replacement part. Master bathroom hot side faucet is in very poor shape, and I do not believe that attempting to repair would have positive results. I believe replacing the faucets
Norcross, GA 30071
Review
Very friendly and professional. Would definitely recommend.
Tamia - Norcross, GA 30071
Today main line back up to first floor tub and toilet , we removed toilet , cleared blockage with chain snake , we tested with multiple toilet flushing and tub draining , we noticed water is coming out to the clean out on the right side the house , customer did not want us to do camera inspection, also customer stated this same issue happened about two years ago , no warranty .
Today main line back up to first floor tub and toilet , we removed toilet , cleared blockage with chain snake , we tested with multiple toilet flushing and tub draining , we noticed water is coming out to the clean out on the right side the house , customer did not want us to do camera inspection, also customer stated this same issue happened about two years ago , no warranty .
Tim C.
Tim C. Checked in
Today main line back up to first floor tub and toilet , we removed toilet , cleared blockage with chain snake , we tested with multiple toilet flushing and tub draining , we noticed water is coming out to the clean out on the right side the house , customer did not want us to do camera inspection, also customer stated this same issue happened about two years ago , no warranty .
Norcross, GA 30071
Replaced a old 50 gallon gas water heater , new Rheem water heater , expansion tank , new water shut off valve and membership discussed and signed with Ms Davis
Replaced a old 50 gallon gas water heater , new Rheem water heater , expansion tank , new water shut off valve and membership discussed and signed with Ms Davis
Tim C.
Tim C. Checked in
Replaced a old 50 gallon gas water heater , new Rheem water heater , expansion tank , new water shut off valve and membership discussed and signed with Ms Davis
Norcross, GA 30071
Tim C.
Tim C. Checked in
Unable to locate address. Customer upset, very unreasonable.
Norcross, GA 30092
Today we opened wall behind bathroom sink and toilet , switched hot water to cold water for toilet with copper pipe inside wall , we cleaned shower drain , we replaced a master shower head brush nickel
Today we opened wall behind bathroom sink and toilet , switched hot water to cold water for toilet with copper pipe inside wall , we cleaned shower drain , we replaced a master shower head brush nickel
Tim C.
Tim C. Checked in
Today we opened wall behind bathroom sink and toilet , switched hot water to cold water for toilet with copper pipe inside wall , we cleaned shower drain , we replaced a master shower head brush nickel
Norcross, GA 30092
Replaced a leaking 40 gal short water heater today , new Rheem 40 gas , expansion tank with mounting bracket and pan installed.
Replaced a leaking 40 gal short water heater today , new Rheem 40 gas , expansion tank with mounting bracket and pan installed.
Tim C.
Tim C. Checked in
Replaced a leaking 40 gal short water heater today , new Rheem 40 gas , expansion tank with mounting bracket and pan installed.
Norcross, GA 30092
Review
Arrived on time, was able to quickly diagnosis issue and explain in detail the possible resolutions. Left quote for job. Calling back to schedule work.
Melissa Addington - Norcross, GA 30093
Response from Chen Plumbing:

Thank you, Melissa! We're glad to hear that you had a positive experience with the diagnosis and the explanation of resolutions. Looking forward to assisting you with the scheduled work!

Came out to this customer home to take a look at an issue he was having with his dishwasher. I took off the trim plate to look underneath the dishwasher to see where it was leaking, and the leak was coming from the solenoid of this dishwasher unable to fix the dishwasher, upon the further inspection of the plumbing his water heater has a little bit of rust and corrosion, and the water pressure is at 70 psi. At this time the issue at hand was the dishwasher leaking and dishwasher failure.
Came out to this customer home to take a look at an issue he was having with his dishwasher. I took off the trim plate to look underneath the dishwasher to see where it was leaking, and the leak was coming from the solenoid of this dishwasher unable to fix the dishwasher, upon the further inspection of the plumbing his water heater has a little bit of rust and corrosion, and the water pressure is at 70 psi. At this time the issue at hand was the dishwasher leaking and dishwasher failure.
Shane S.
Shane S. Checked in
Came out to this customer home to take a look at an issue he was having with his dishwasher. I took off the trim plate to look underneath the dishwasher to see where it was leaking, and the leak was coming from the solenoid of this dishwasher unable to fix the dishwasher, upon the further inspection of the plumbing his water heater has a little bit of rust and corrosion, and the water pressure is at 70 psi. At this time the issue at hand was the dishwasher leaking and dishwasher failure.
Norcross, GA 30092
Customer has a reschedule credit of 55 dollars, the home owner is wanting on a fridge to be replaced, however the customer will not have the refrigerator till march so she wanting to wait till it is closer to that time to replace the valve. The  water line is a copper water line and goes behind the fridge and then under the slab into a saddle valve, we recommend repiping the water line for the Ice maker and install a box, and or install a 1/4 shut off valve for the ice maker. At this time we aren’t doing any work today.
Customer has a reschedule credit of 55 dollars, the home owner is wanting on a fridge to be replaced, however the customer will not have the refrigerator till march so she wanting to wait till it is closer to that time to replace the valve. The  water line is a copper water line and goes behind the fridge and then under the slab into a saddle valve, we recommend repiping the water line for the Ice maker and install a box, and or install a 1/4 shut off valve for the ice maker. At this time we aren’t doing any work today.
Shane S.
Shane S. Checked in
Customer has a reschedule credit of 55 dollars, the home owner is wanting on a fridge to be replaced, however the customer will not have the refrigerator till march so she wanting to wait till it is closer to that time to replace the valve. The water line is a copper water line and goes behind the fridge and then under the slab into a saddle valve, we recommend repiping the water line for the Ice maker and install a box, and or install a 1/4 shut off valve for the ice maker. At this time we aren’t doing any work today.
Norcross, GA 30093
First CUSTOMER they got a few issues going on here. One of the toilets needs a major rebuild done rather than a minor rebuild done. The toilet is only about a year old. It’s an American standard so therefore, I recommended to do a major tank rebuild of the toilet, so the customer wouldn’t have a constant drip anymore With that in mind. They also have a Delta faucet widespread that is constantly dripping and there’s a couple ways that we can go about repairing and/or replacing. If they supply us with the faucet, we can come back and install it. Also, we could also repair the faucet as well gave different estimates for that. Their water heater is from 2017 however, it is showing corrosion around the bottom of the tank and at the thermal expansion tank it looks like it’s been leaked before recommended to get that swapped out as well. The furthermore, the house picket on the right side of the home is constantly dripping. I recommended we go ahead and replace the hose bib from the crawlspac
First CUSTOMER they got a few issues going on here. One of the toilets needs a major rebuild done rather than a minor rebuild done. The toilet is only about a year old. It’s an American standard so therefore, I recommended to do a major tank rebuild of the toilet, so the customer wouldn’t have a constant drip anymore With that in mind. They also have a Delta faucet widespread that is constantly dripping and there’s a couple ways that we can go about repairing and/or replacing. If they supply us with the faucet, we can come back and install it. Also, we could also repair the faucet as well gave different estimates for that. Their water heater is from 2017 however, it is showing corrosion around the bottom of the tank and at the thermal expansion tank it looks like it’s been leaked before recommended to get that swapped out as well. The furthermore, the house picket on the right side of the home is constantly dripping. I recommended we go ahead and replace the hose bib from the crawlspac
Shane S.
Shane S. Checked in
First CUSTOMER they got a few issues going on here. One of the toilets needs a major rebuild done rather than a minor rebuild done. The toilet is only about a year old. It’s an American standard so therefore, I recommended to do a major tank rebuild of the toilet, so the customer wouldn’t have a constant drip anymore With that in mind. They also have a Delta faucet widespread that is constantly dripping and there’s a couple ways that we can go about repairing and/or replacing. If they supply us with the faucet, we can come back and install it. Also, we could also repair the faucet as well gave different estimates for that. Their water heater is from 2017 however, it is showing corrosion around the bottom of the tank and at the thermal expansion tank it looks like it’s been leaked before recommended to get that swapped out as well. The furthermore, the house picket on the right side of the home is constantly dripping. I recommended we go ahead and replace the hose bib from the crawlspac
Norcross, GA 30071
Arrived customer home , found a soft tissue clog, we used chain snake cleared blockage and also did camera inspection, found “ belly “ in the line but not too bad , we also replaced a old Prv with new one because of high pressure, same time we replaced a bad expansion tank installed new one with a mounting bracket , replaced water heater shut off valve and some sharkbite fitting 
Discussed and signed up membership with Ms. sue chai today . 
Thank you .
Arrived customer home , found a soft tissue clog, we used chain snake cleared blockage and also did camera inspection, found “ belly “ in the line but not too bad , we also replaced a old Prv with new one because of high pressure, same time we replaced a bad expansion tank installed new one with a mounting bracket , replaced water heater shut off valve and some sharkbite fitting 
Discussed and signed up membership with Ms. sue chai today . 
Thank you .
Tim C.
Tim C. Checked in
Arrived customer home , found a soft tissue clog, we used chain snake cleared blockage and also did camera inspection, found “ belly “ in the line but not too bad , we also replaced a old Prv with new one because of high pressure, same time we replaced a bad expansion tank installed new one with a mounting bracket , replaced water heater shut off valve and some sharkbite fitting Discussed and signed up membership with Ms. sue chai today . Thank you .
Norcross, GA 30092
Quoted tankless repair and replacement options today
Quoted tankless repair and replacement options today
Tim C.
Tim C. Checked in
Quoted tankless repair and replacement options today
Norcross, GA 30071
Quoted a septic to sewer conversion job today
Quoted a septic to sewer conversion job today
Tim C.
Tim C. Checked in
Quoted a septic to sewer conversion job today
Norcross, GA 30093
Review
Annual review
Jim - Norcross, GA 30092
Came out to this CUSTOMER‘s house to do a maintenance scheduled service went throughout the house and took a look around. Everything was looking good. Took a look at one of the showers and the Moen cartridge is a little stiff with a handle turning. I recommended to keep an eye on it and potentially end up replacing the cartridge at some point in addition to that everything else looks good. We had installed the water heater last year. The customer opted out on flushing the heater. He wasn’t interested on flushing it so therefore we did not provide that service along with doing a scope of the sewer line because there wasn’t an accessible clean out that I could source so therefore we did not do the scope report. At this time, the customer has no further issues or any issues at all.
Came out to this CUSTOMER‘s house to do a maintenance scheduled service went throughout the house and took a look around. Everything was looking good. Took a look at one of the showers and the Moen cartridge is a little stiff with a handle turning. I recommended to keep an eye on it and potentially end up replacing the cartridge at some point in addition to that everything else looks good. We had installed the water heater last year. The customer opted out on flushing the heater. He wasn’t interested on flushing it so therefore we did not provide that service along with doing a scope of the sewer line because there wasn’t an accessible clean out that I could source so therefore we did not do the scope report. At this time, the customer has no further issues or any issues at all.
Shane S.
Shane S. Checked in
Came out to this CUSTOMER‘s house to do a maintenance scheduled service went throughout the house and took a look around. Everything was looking good. Took a look at one of the showers and the Moen cartridge is a little stiff with a handle turning. I recommended to keep an eye on it and potentially end up replacing the cartridge at some point in addition to that everything else looks good. We had installed the water heater last year. The customer opted out on flushing the heater. He wasn’t interested on flushing it so therefore we did not provide that service along with doing a scope of the sewer line because there wasn’t an accessible clean out that I could source so therefore we did not do the scope report. At this time, the customer has no further issues or any issues at all.
Norcross, GA 30092
Review
Tim is an excellent plumber! He quickly assessed the source of the leak. He kept us informed of the scope of work as it progressed. He explained all the issues to us. He reached out to a restoration service on our behalf. He maintained a clean job site as he completed the repairs. While the scope of the project became more complex, Tim’s part of the repair was done in a very timely manner. He is very professional and courteous. I will call Chen plumbing for any future plumbing issues. The Norcross Garden Club thanks you for the quick response to our issue and the prompt and thorough repair.
Janette - Norcross, GA 30071
Review
Shane is personable and proficient. Great representative for Chen
Robert - Norcross, GA 30092
Review
Had to replace a garbage disposal for a rental home. Great communication despite living out of state. Would recommend!
Kathy Luu - Norcross, GA 30092
Response from Chen Plumbing:

Thank you, Kathy! We appreciate your kind words and are glad to hear that our communication made the process smoother for you. Your recommendation means a lot to us!

Review
excellent services
John - Norcross, GA 30092
Review
Had a pipe burst..Great price very knowledgeable..fixed in timely manner
Brandon Mark - Norcross, GA 30093
Response from Chen Plumbing:

Thank you, Brandon! We're glad to hear you found our service knowledgeable and timely. We appreciate your feedback and look forward to assisting you again!

Review
Real cool guy. Able to explain everything and fixed the issue in a timely matter. Good price
Brandon - Norcross, GA 30093
Review
Another outstanding experience with Chen Plumbing! Shane was absolutely fantastic from start to finish. He was professional, knowledgeable, punctual, and took the time to clearly explain the work being done. I also received outstanding service from Michael who kept me informed of scheduling and always demonstrated a strong commitment to customer satisfaction…Thank you, Shane and Michael, for another job well done!
Michele - Norcross, GA 30092
Review
Shane Silva and Chen Plumbing far exceeded my expectations. I could not be more pleased with the level of service, quality of work and care and concern for their customers. They gained another lifetime customer. Many thanks and Bravo!!!
Michele Franklin - Norcross, GA 30092
Response from Chen Plumbing:

Thank you so much for the kind words, Michele. We are glad Shane took great care of you and delivered a level of service you felt good about. Earning your trust means a lot to us!

Review
Catherine Duran - Norcross, GA 30071
Response from Chen Plumbing:

Thank you, Catherine, for taking the time to leave a review. Your feedback is appreciated!

Review
Excellent service
Maggie - Norcross, GA 30093
Review
Very professional and quick in solving the issue, very happy!
wanda hodges - Norcross, GA 30071
Response from Chen Plumbing:

Thank you for the review, Wanda. I am glad we were able to get everything taken care of quickly and professionally. We are happy you are pleased with the result.

Review
Christopher M.F. - Norcross, GA 30071
Response from Chen Plumbing:

Thank you for the five star review, Christopher. We really appreciate you taking the time to share your support. Please reach out anytime you need us.

Review
Always return to Chen plumbing. Knowledgable, and I know I can trust them as they’ll openly admit if they can’t take the job. Always great results.
Nathan - Norcross, GA 30071
Review
Great company great customer service and they knew what they were doing
Jason Jackson - Norcross, GA 30071
Response from Chen Plumbing:

We really appreciate the review and kind words Jason, we'll always be there to support you and your home!

Review
Fast to act and expert service
Richard - Norcross, GA 30092
Review
Service was provided in a very professional way
Peggy - Norcross, GA 30071
Review
Tim was courteous and got the job done quickly and cleanly.
Leslie - Norcross, GA 30092
Review
Nukak Nkereuwem - Norcross, GA 30071
Response from Chen Plumbing:

Thank you for the 5 star review Nukak! Great to hear you enjoyed our service!

Review
John Kennedy - Norcross, GA 30092
Response from Chen Plumbing:

Thank you so much for your review John! We’re glad to know you had a good experience with us, and we look forward to being here whenever you need us again.

Review
great service
John - Norcross, GA 30092
Review
Simon and Chen plumbing always do a fantastic job. They have done multiple plumbing jobs for my business, personal home and even my mothers home and always provide fantastic service. You know if I let them go to my moms house then its a company you can trust. Thank you Chen Plumbing!!!
Lcuevas77 1xx - Norcross, GA 30093
Review
Brylen was efficient, communicative, patient, and willing to discuss the options.
Jihui Jin - Norcross, GA 30092
Response from Chen Plumbing:

Jihui, thank you for taking the time to share this. We’re glad Brylen was patient, communicative, and made the process clear. We’ll be ready to help whenever you need us again.

Review
Eric Valdez was a very knowledgeable and good technician. I really appreciate his patience and explaining everything clearly to me. Didn't try to upsell, just told me the truth about the services described. His personality is great and he listens very well to understand what the issues are and how to fix the problem.
Jennifer Butz - Norcross, GA 30093
Response from Chen Plumbing:

Jennifer, thank you for taking the time to leave this review. We’re so glad Eric provided straightforward, patient, and knowledgeable service. It’s great to hear he explained everything clearly and made the process easy. We appreciate your trust and are always here if you need us again.

Review
Jason Finney - Norcross, GA 30071
Response from Chen Plumbing:

Jason, thank you for taking the time to leave a review. Glad our team took good care of you—if anything else comes up, we’re here to help.

Review
Great experience!
Marieke - Norcross, GA 30092
Review
Responded quickly to plugged drain. Keep me abreast of what the problem was and gave me an upfront estimate. I would use them again.
John - Norcross, GA 30093
Review
The service Tim Chen provided was outstanding. He was very professional, polite and answered all my questions and concerns. I am 100% satisfied with his service and I recommend Chen Plumbing to anybody that needs plumbing services.
Yasmin - Norcross, GA 30093
Review
He did a good job
Laura - Norcross, GA 30071
Review
Excellent.
Joe - Norcross, GA 30092
Review
Courteous and prompt
Katelyn - Norcross, GA 30092
Review
Chen Plumbing was incredibly professional from start to finish. From my first call, to updates about service time, and to Braulio taking care of us. Our issue was resolved quickly and the work is high quality. I’ll be using them again for any future plumbing needs without hesitation.
Kevin - Norcross, GA 30092
Review
Two brothers came out and tag teamed our plumbing issues over a period of a couple of days. Both very pleasant and highly competent. Definitely would use them again.
Rob - Norcross, GA 30092
Review
They have good client communication. Before they started, they went over all the details
Laura - Norcross, GA 30071
Review
He did a good job
Mercedita - Norcross, GA 30093
Review
I had three visits from Chen Plumbing. Cody was the first plumber to come over, and Dawson and an assistant came back for the second and third visits. We had to diagnose and fix an underground leak before our insurance would approve the work. Once the repair was approved, Dawson and the assistant returned to complete the job. Both of them were incredibly professional and left our home in better condition than when they arrived. I was pleasantly surprised by how they managed to keep our place clean during their visit, considering the repair was done under our kitchen floor. I am truly grateful to both of them, and they definitely deserve a raise!
Lani - Norcross, GA 30092