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Plumbers in Norcross, GA

Norcross, GA's Local Family-Owned Plumbing Company

Founded in 1998, Chen Plumbing is a family-owned business that takes pride in serving the local community with exceptional residential plumbing services. Our legacy spans three generations, a testament to our commitment to quality and customer satisfaction. We're more than just a business; we're an integral part of the neighborhood, dedicated to ensuring your home's plumbing systems function seamlessly.

Our world-class service comes at affordable prices, making top-notch plumbing solutions accessible to all. Trust Chen Plumbing to handle your plumbing needs with professionalism and expertise.

Give us a call at 678-621-6363 today to schedule service.

Since 1998, our family-owned business has proudly served the Norcross community with exceptional plumbing services. When your drains start moving slowly, fixtures stop working, or lines get backed up, we’re ready to help with leak repair, drain cleaning, water heater repair, sewer and gas line repair, fixture installation, and emergency repair services. Whether you’re dealing with a small leak or a major sewage backup, you can count on our plumbers in Norcross to provide accurate diagnostics and lasting solutions that keep your plumbing flowing properly.

Why Homeowners in Norcross Choose Chen Plumbing

Since 1998, we've been the go-to plumbing company in Gwinnett County for all residential plumbing needs. With an office in the heart of Norcross, we can reach homes quickly and provide long-lasting solutions, whether you're dealing with a burst pipe in the middle of the night or a stubborn clog that won't clear.

We understand the unique plumbing challenges throughout the community, including aging pipes in older homes and decades-old tree roots infiltrating sewer lines. Whether you're in an older home near Thrasher Park or a property close to Berkeley Lake, you can count on our Norcross plumbers for honest recommendations, upfront pricing, and dependable solutions.

Here's why homeowners continue to choose Chen Plumbing:

  • Family-owned legacy: As a family-owned business led by master plumbers, we've delivered personalized service and exceptional workmanship for three generations.
  • Highly rated service: With more than 300 five-star Google reviews, an A+ Better Business Bureau rating, and a Nextdoor Neighborhood Fave award, our reputation speaks for itself.
  • Trusted by local homeowners: Much of our business comes from referrals by satisfied customers throughout Norcross and Gwinnett County.
  • Licensed plumbing professionals: Our experienced, licensed plumbers handle everything from simple repairs to complex plumbing projects.
  • Long-lasting repairs: We focus on solving problems correctly the first time using proven repair methods and quality materials.
  • Advanced diagnostic technology: We use modern equipment to accurately identify plumbing issues and recommend the most effective solution.

From repairing small leaks to installing new plumbing systems and fixtures, our comprehensive plumbing repair, inspection, and installation services help keep your home operating efficiently.

Water Heater Flush Blog

Water Heater Repair & Replacement Services

Our water heater services include installation, repair, and maintenance for both traditional tank and tankless water heaters throughout Norcross.

Routine maintenance removes sediment caused by Georgia's hard water, helping your water heater operate more efficiently, extend its lifespan, and lower energy costs. If your system is over 10 years old or no longer provides reliable hot water, our technicians will evaluate its condition and recommend whether repair or replacement offers the best long-term value.

Sewer Line Repair, Replacement & Inspection

Slow drains throughout your home, gurgling toilets, or recurring sewage backups often indicate a problem with your main sewer line.

Chen Plumbing understands how mature tree roots, aging clay sewer pipes, and Georgia's shifting red clay soil can damage underground plumbing over time. We use sewer camera inspections to accurately locate the problem before performing minimally invasive sewer repair or replacement solutions that protect your property while restoring dependable drainage.

Drain Cleaning & Clog Removal Solutions

Our professional drain cleaning services eliminate stubborn clogs and restore proper flow throughout your plumbing system. We inspect the affected drain, locate the blockage, and use professional equipment such as drain augers or hydro jetting to remove buildup completely.

Whether you're dealing with a routine clog or a more serious blockage, our team has the experience and equipment to solve the problem effectively.

Emergency Plumbing Services When You Need Help Fast

When frozen pipes burst during a Georgia cold snap or your sewer line fails unexpectedly, Chen Plumbing is available with 24/7 emergency plumbing services. Our technicians respond quickly to locate the problem, minimize damage, and restore your plumbing system as soon as possible.

Plumbing Inspections to Prevent Costly Repairs

Our plumbing inspection services help identify developing issues before they become expensive emergencies.

During an inspection, we evaluate your pipes, drains, fixtures, and water pressure to detect leaks, worn components, or other developing problems. Routine annual inspections help extend the life of your plumbing system while reducing the risk of unexpected breakdowns.

Serving Homes Throughout Norcross and Gwinnett County

Searching for a local plumber near you? We proudly serve Norcross and surrounding communities throughout Gwinnett County, including:

  • Duluth
  • Peachtree Corners
  • Lawrenceville
  • Tucker
  • And surrounding communities

Chen Plumbing Technician At The Back Of Truck

Schedule Plumbing Service in Norcross Today

At Chen Plumbing, we're proud to provide honest, dependable plumbing services that keep your home's plumbing system operating reliably. With more than 25 years of experience, our residential plumbing team has the knowledge and equipment to handle everything from clogged drains and water heater repairs to broken pipes and complete plumbing installations.

Call or text us today at (404) 383-9225, or schedule service online to get started.

Recent Jobs and Reviews in Norcross, GA

Rated 4.9 out of 5 stars based on 109 customer reviews

Customers say: The overall sentiment across these reviews is overwhelmingly positive, reflecting strong customer satisfaction with the plumbing service. Customers consistently express appreciation for the professionalism, knowledge, and efficiency demonstrated by the technicians. Recurring themes include prompt response times, with several reviewers noting same-day or even Sunday service, and clear communication throughout the service process. The quality of workmanship is frequently praised, with customers highlighting thorough explanations of procedures, timely completion of repairs, and attention to detail. The company's commitment to customer satisfaction stands out prominently, with mentions of their willingness to make things right when issues arise and their trustworthy recommendations. Reviewers repeatedly describe technicians as friendly, courteous, and patient, creating a stress-free experience. Fair and reasonable pricing is another positive trend, though one reviewer felt costs were slightly steep while still acknowledging top-notch service quality. The family-owned nature of the business and their reliability over multiple service calls earn particular commendation. Overall, the tone is enthusiastically positive, with customers expressing high levels of trust, satisfaction, and willingness to recommend the service to others.

Job Locations and Reviews

Review
Great job.
Laura - Norcross, GA 30092
Customer stated that there was a small leak coming from water heater. Found that condensation line for water heater was in pecks pipe and they use the brass metal fittings. Found that the condensation ate through one of the 90s which caused a leak. Stated to customer that best repair will be to replace that condensation line in customer agreed. Went ahead and removed old line and replaced with CPVC piping. Tested and no leaks were present at this time and water heater is working as it should. 

Customer has tankless water heater and recommended to have tankless flushed, but since it’s been over five years since tankless was flushed stated that the flush may do more harm than good.
Customer stated that there was a small leak coming from water heater. Found that condensation line for water heater was in pecks pipe and they use the brass metal fittings. Found that the condensation ate through one of the 90s which caused a leak. Stated to customer that best repair will be to replace that condensation line in customer agreed. Went ahead and removed old line and replaced with CPVC piping. Tested and no leaks were present at this time and water heater is working as it should. 

Customer has tankless water heater and recommended to have tankless flushed, but since it’s been over five years since tankless was flushed stated that the flush may do more harm than good.
Simeon R.
Simeon R. Checked in
Customer stated that there was a small leak coming from water heater. Found that condensation line for water heater was in pecks pipe and they use the brass metal fittings. Found that the condensation ate through one of the 90s which caused a leak. Stated to customer that best repair will be to replace that condensation line in customer agreed. Went ahead and removed old line and replaced with CPVC piping. Tested and no leaks were present at this time and water heater is working as it should. Customer has tankless water heater and recommended to have tankless flushed, but since it’s been over five years since tankless was flushed stated that the flush may do more harm than good.
Norcross, GA 30092
Replace water pressure regulator valve above the water heater
Replace customer supplied faucet 
Replace customer supplied garbage disposal 
Install a customer supplied shower head & repair faucet 
Install a new hose Bibb on the back yard

For this customer we did a few things at there home, the hose Bibb was hard to turn in the back yard, it hard time spinning, the garbage disposal didn’t work, the faucet had a consistent drip, the pressure was 95 psi, (too high), the diverter for the shower was leaking, the shower head was old. 
So what did we replace? We replaced the kitchen sink faucet, customer supplied and along with a 1/2 hp garbage disposal under the sink. Following that we replaced a customer supplied shower head in the master bathroom, following that we install a new diverter push button as a courtesy. Considering the pressure was high we ended up replacing the pressure reducing valve. Following that we also replaced the hose Bibb in the back yard. Once everything had been com
Replace water pressure regulator valve above the water heater
Replace customer supplied faucet 
Replace customer supplied garbage disposal 
Install a customer supplied shower head & repair faucet 
Install a new hose Bibb on the back yard

For this customer we did a few things at there home, the hose Bibb was hard to turn in the back yard, it hard time spinning, the garbage disposal didn’t work, the faucet had a consistent drip, the pressure was 95 psi, (too high), the diverter for the shower was leaking, the shower head was old. 
So what did we replace? We replaced the kitchen sink faucet, customer supplied and along with a 1/2 hp garbage disposal under the sink. Following that we replaced a customer supplied shower head in the master bathroom, following that we install a new diverter push button as a courtesy. Considering the pressure was high we ended up replacing the pressure reducing valve. Following that we also replaced the hose Bibb in the back yard. Once everything had been com
Shane S.
Shane S. Checked in
Replace water pressure regulator valve above the water heater Replace customer supplied faucet Replace customer supplied garbage disposal Install a customer supplied shower head & repair faucet Install a new hose Bibb on the back yard For this customer we did a few things at there home, the hose Bibb was hard to turn in the back yard, it hard time spinning, the garbage disposal didn’t work, the faucet had a consistent drip, the pressure was 95 psi, (too high), the diverter for the shower was leaking, the shower head was old. So what did we replace? We replaced the kitchen sink faucet, customer supplied and along with a 1/2 hp garbage disposal under the sink. Following that we replaced a customer supplied shower head in the master bathroom, following that we install a new diverter push button as a courtesy. Considering the pressure was high we ended up replacing the pressure reducing valve. Following that we also replaced the hose Bibb in the back yard. Once everything had been com
Norcross, GA 30093
Customer stated that they were interested in installing recirculating line for just a kitchen and the master bathroom. Went over all options with customer. Also found that water heater is from 2009 and that water pressure is above 80 psi. Recommended to have water heater replacing also PRV replaced as well. Will send estimates for plumbing repairs needed.
Customer stated that they were interested in installing recirculating line for just a kitchen and the master bathroom. Went over all options with customer. Also found that water heater is from 2009 and that water pressure is above 80 psi. Recommended to have water heater replacing also PRV replaced as well. Will send estimates for plumbing repairs needed.
Simeon R.
Simeon R. Checked in
Customer stated that they were interested in installing recirculating line for just a kitchen and the master bathroom. Went over all options with customer. Also found that water heater is from 2009 and that water pressure is above 80 psi. Recommended to have water heater replacing also PRV replaced as well. Will send estimates for plumbing repairs needed.
Norcross, GA 30092
Review
Chase was incredibly knowledgeable and professional and such a great communicator! He made this such a pleasant easy experience.
Walter - Norcross, GA 30092
Review
Shane is awesome 😎! If I had to do this again, I would ONLY want him to come out! Very smart and cool young man!
Renishia - Norcross, GA 30093
Review
Very good
Queenie - Norcross, GA 30093
Review
Drain pipe clean out and video report… on a Sunday! Wow!
Brian - Norcross, GA 30092