Plumbers in Roswell, GA

Diagnosed customer issues at home. Hans Grove he shower system leaking from valve cartridge and through shower head. Pressure was exceeding 80 psi on system. Thermal expansion tank air bladder still intact and functioning. Shut down water to home and replace three-quarter inch watts PRV on copper system. Did not extract cartridge from valve wall water was off due to gasket damage. If extracted, putting in damage gasket may not create proper seal. Took several pictures, externally of shower cartridge for identification. If customer continues to experience issue after pressure has been reduced Chen plumbing will order replacement parts once estimate approved by customer.

6/5/25: Customer called for water seeping into basement area called foundation, company foundation company referred us to come take a look as water was coming out to Seward penetration, found mainline for house to be stopped up cannot get any equipment through line line had separated from foundation wall to mainline, inform customer the next step would be to dig up area to patch line and then run equipment to clear line. 6/6/25: after digging, we found line to be stopped up, attempted to pump out water however, too much water was filling in the hole, popped manhole and found county Main backed up as well informed customer the next step would be to call County and have them unstop their line, customer called county county came out and unstop their line after county unstoped their line we pumped water down and found pipe had broken due to settling of dirt, Attempted to camera line. However, we could not camera very far due to dirt and debris in line. Inform customer next step would be to

Upon arrival customer stated he has a list of stuff he wanted done. Customer wanted a new gas line ran outside for grill. Customer also wanted two customer supplied toilets and fixing the flange of down stairs toilet. Customer also wanted water shut off and prv moved with the existing whole house filter. Customer wanted drain line for tub moved and shower valve cut and capped and shower head moved up. Gave customer estimate. Customer only approved estimate to run gas line for grill. Turned gas off and cut into the meter and add tee. From the tee I added a cut off valve and ran track pipe 25 feet and strapped it tho the side of the home. Also added cut off valve where it stubs up to connect to grill. Tested all systems and all systems working properly with no issues or leaks.

Replaced tub spout

Tub spout leaking back into wall ordering new tub spout.

Upon arrival found that water heater had ruptured and leaked into the basement. Checked house pressure to determine if high pressure was also an underlying cause, besides the age and condition of the heater. Found the house pressure to be high at 110 psi. Replace the heater with a new thermal expansion tank, shutoff, and pan. Cut out the old prv and put straight pipe back. Installed new prv with a new shutoff closer to the door and dropped it a little for easier access. Once heater was in found two leaking solder joints. Repaired the solder joints as a courtesy. Recommended replacing the copper from the tees. Attached a quote for copper piping repairs and to install a mop sink in basement with under sink pump with a new washing machine box for a stacked washer/dryer to be installed. Tested work to ensure proper function and no leaks, none were found.

Replaced garbage disposal underneath kitchen sink and gave estimate for replacement of water heaters that are 17 and 22 years old.

Diagnose customer pressure issues in home. Replace three-quarter inch watts PRV in basement ceiling. Adjusted scald guard on Delta single-handed shower faucet for dog washing station. Advise customer of building pressure issues persist with upstairs bathroom to replace cartridge.

Roughed in two shower valves and tested to ensure leak free install.

Customer stated that there was a leak on kitchen faucet and was leaking into basement. Found leak on supply line that’s connected to the faucet side and recommended to customer to have faucet replaced. Will send estimate to install customer provided kitchen faucet. Also water heater is from 2009 and recommend to have it replaced before it leaks. Will also send estimate for water heater replacement. Will credit back $49.

Replaced leaking expansion tank with new one and bracket mount, replace two sharkbite fitting replaced with pro press fitting and copper pipe

We fixed kitchen sink drain clogged problem , 3” pvc line in basement was completely clogged by grease , fixed with new section of new line , add clean out , snake , camera work , also fixed Leaking disposal with flange

Return to install customer provided toilet. Removed all toilet and installed new customer provided toilet. Found that flange was sitting in too low and customer opted out of getting the flange fixed today. There will be no warranty coverage due to flange. Tessa toilet and no leaks were present at this time. Caulked around base of toilet and cleaned up work area.

Broken and damaged faucet stem by customer attempted repair , had to replaced , cut drywall behind supply and installed Gerber three handle faucet chrome set , not fix drywall back .

Customer needed drain line scope across family room area where demolition of slab will occur. Pulled one toilet and found main trunk line exiting home not crossing around family room area. Pulled another toilet in master bathroom located 4 inch PVC line across slab. Reset both toilets. Recommended homeowner change out pressure reducing valve and likely thermal expansion tank as well. There is no warranty due to high-pressure on system for toilets.

Water main repair

Plumbing

Customer had spot on ceiling beneath master bathroom shower. Customer was unsure if watermarks had been there for a long time or just recently. Cut and diagnosed potential leak and found P-trap for master shower directly on drywall ceiling. Old watermarks coming down both sides of P-trap were evident. Ran shower for approximately 15 minutes with no water coming from slip joint or from shower drain. Advise customer of what would be necessary to replace P-trap. Gave estimate for water heater replacement.

We replaced pressure regulator and main house shut off valve in basement Delta shower cartridge was replaced in upstairs guest bathroom Hammer arrested was installed under kitchen faucet

PVC work

Quoted $1500 for water service leak repair

We replaced gas water heater on second floor . We also replaced pressure regulator and ball valve to turn water if to whole house

Quote

Replaced expansion tank

Customer had bathtub that took over 10 minutes to drain. Inspected the tub and gave price to run snake through the overflow because the stop was already off and there was no evidence of topical stoppage. Cautioned customer that drain cleanings carry inherent risk such as recurrent stoppages or pipe damages from snaking. Made customer aware that Chen Plumbing isn’t responsible for either of these possible issues. Pulled hair back with snake on two passes and had a clean snake on the third pass. Tested work to ensure proper flow. Noted to customer the difficulty of pulling the shower valve open. Valve also doesn’t appear to be strapped properly. Left price to replace shower cartridge as a first step to correcting this issue.