Check Out Our Work in Stone Mountain GA
Chen Plumbing provides air conditioning, heating, water heater and plumbing services to the residents of Stone Mountain, GA and the surrounding areas since 1998!
Read our reviews and find out why your neighbors consider us to be their nearby heating and air company and local plumber in Stone Mountain, GA.
Recent Jobs and Reviews in Stone Mountain, GA
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Job Locations and Reviews
Tim C.
Replaced a 40 gallon gas power vent water heater , pan and expansion tank installed
Stone Mountain, GA 30087
Simeon R.
Customer stated that toilet was leaking and also the tub was hard to turn on and off. Attempted to get handles off shower valve but couldn’t due to corrosion. Also bent hot side handle and showed customer. Tapped off sharp eadge and let customer know to use shower with caution. Also rebuilt toilet by changing fill valve and flapper as well as supply. Tested and no leaks. Cleaned up work area. Customer will call us back out to have three handle shower repaired once her guest are gone.
Stone Mountain, GA 30083
Simeon R.
Gave customer estimate to install customer provided filter. Customer will call to schedule installation once he does the cleaning process of filter before installing filter.
Stone Mountain, GA 30087
Matthew C.
Replaced hose spigot from inside, crawlspace through front foundation of home. Hydraulic cement around penetration to seal and secure. 1 year warranty, does not include freeze breaks.
Stone Mountain, GA 30083
Chen plumbing and Cody specifically did a great job trouble shooting and then fixing my issues. Any time they are needed they come through!
Response from Chen Plumbing:
Hey Chuck, thank you for the review! Glad Cody and the team were able to get everything sorted out for you. We appreciate your continued trust and are always here when you need us.
Review
Excellent service and knowledge.
Cody B.
Customer ordered replacement cartridge for shower in hall bath in main floor with cross connection. Replaced the cartridge. Tested the cross connection and found a secondary cross connection was allowing some crossover still. Customer stated that since it’s a less severe cross connection that he will wait on further diagnosis to see how the house temperature is affected. Customer removed penal for hall tub to see if s mixing valve was present. There was no mixing valve for the tub that could be allowing a cross connection. Showed customer where the limiter button in the trim had dry rotted and was no longer functioning. Also pointed out that the shower head had low flow and likely needed to be addressed with replacement. Customer had questions regarding filtration for the home. Left quote for new reverse osmosis system and kitchen faucet. Replaced cracked slip joint under sink as a courtesy.
Stone Mountain, GA 30087
Cody B.
Customer had an aged out Aqua Source toilet that was leaking heavily from the tank to bowl bolts and seals. Recommended replacement due to the age and condition of the toilet. Replaced the toilet and inspected the flange. The flange is in good working order and the toilet seated correctly onto the flange. Tested all work to ensure proper function and no leaks. Caulk needs 24 hours to dry properly before getting wet.
Stone Mountain, GA 30083
Simeon R.
Customer stated that master and hall bath would back up and that’s it wasn’t the septic. Pulled master toilet and ran camera. Ran camera out about 75feet which is outside of home and found water was holding. Recommended customer to call out septic company. Reset toilet and tested. No leaks were present at this time. Also cut hole in wall for customer.
Stone Mountain, GA 30087
Cody B.
Customer had inconsistent hot water throughout the home. Upon arrival, I isolated the recirculation line and isolated all single handle faucets after getting temp reads. Drained water down after isolating the heater and there was almost a full flow cross connection in the home. Found the cross connection in the thermostatic shower valve in the hall bathroom by the kitchen on the first floor. Cautioned customer that removing or repairing a cartridge that age can damage the existing cartridge or the valve. Customer acknowledged the risks of repair over replacement. Had customer order part since the repair can’t be warrantied and will return Tuesday to complete the quoted repair.
Stone Mountain, GA 30087
Simeon R.
Customer had leak on galvanized piping outside. Made spot repair on galvanized pipe. Tested and no leaks were present at time of departure. Due to condition of piping work won’t be warranted. Cleaned up work area. Customer will cover back soil.
Stone Mountain, GA 30087
Review
Since I got the toilet replaced, I thought there would be more of a discussion on toilet height and efficiency so didn't get a much different one than I had so was disappointed in that. I also had to remind them to check for leaks as that was what the call was for originally. But replacing the toilet was quick.
Victor J.
Plumbing
Stone Mountain, GA 30087
Cody B.
Customer had temp notice on master shower. Customer wanted tankless serviced and flushed to ensure lack of tankless service wasn’t causing it. Flushed system.
Stone Mountain, GA 30087
Tim C.
Fixed cracked 3/4 “ pvc water service line outside in the yard next to walkway
Stone Mountain, GA 30087
Victor J.
Replace toilet
Stone Mountain, GA 30087
Cody B.
Inspected customer faucet and found that the pullout hose had loosened and allowed water to leak down the neck and under the sink. Tightened the joint to stop the leak and made customer aware of the cause. Left quote to replace faucet if customer decides to update the fixture.
Stone Mountain, GA 30087
Review
Answered all of my questions and made me feel very comfortable.
Simeon R.
Customer stated that there was 2 toilets backing up. Upon arrival check for clean-outs around home. Found clean-out in crawlspace and started flushing toilets. In crawlspace saw water flowing past clean-out and didn’t notice any backing up at this time. Flushed both toilets over 10 times. Stated to customer if issue happens again call septic company first because customer stated that septic has been serviced in at least 6 years.
Stone Mountain, GA 30083
Cody B.
Customer had upstairs toilet that was stopped up. Gave customer options between unclogging and replacement. Customer opted to replace. Set new toilet on existing lead and brass flange. Visually inspected and found no issues with the flange. Set toilet with new supply and wax rings and tested. Found it functioned properly with no leaks.
Stone Mountain, GA 30087
Victor J.
Water heater
Stone Mountain, GA 30087
Review
Juan and Dailton did a fast, friendly and effective repair of my 50 year old toilet.
Juan D.
For this job, I worked on installing new angle stop and fill valve. Also replaced flapper and toilet supply line.
Stone Mountain, GA 30087
Juan D.
Fixtures
Stone Mountain, GA 30087
Hunter B.
Customer sewage ejection pump discharge line is not strapped and banging around. Customer also stated they don’t use the downstairs bathroom or go down there for weeks but will hear the pump kick on. After looking at bathroom down there informed customer the toilet was running. Customer stated he would turn the toilet off to see if that fixes issue. Informed customer if it still kicks on then we will need to replace the check valve on line.
Stone Mountain, GA 30087
Cody B.
Customer wanted plumbing updated for pedestal sink for lavatory faucet next to garage entrance. Replaced the stops, the Ptrap, the faucet, and the pop up. Tested all work to ensure proper function and no leaks. None were found. Made customer aware before starting work that the trap arm coming out of the wall is soldered in. The only way to properly repair this is to cut the wall and rework the drain line. Customer opted to connect to existing waste arm with the understanding that if it broke, or there’s any future issues, that a repair will have to be made in the wall. Caulked the base of the pedestal back in place and made customer aware that the caulk needs 24 hours to dry before getting wet from cleaning etc.
Stone Mountain, GA 30087
Review
This was my first time using Chen Plumbing and I was very impressed with the customer service and quality of work. Juan replaced two sump pumps for me. He is professional and very knowledgeable. He explained what needed to be done, gave me a fair quote and scheduled an appointment to do the work. He arrived on time for the appointment and ready to work. Juan has a great personality and was a pleasure to work with. If I need plumbing service in the future, I will request Juan.
Juan D.
For this job, I worked on replacing sewer ejector pump and sump pump in basement. We also replaced lid and gasket on sewer ejector pump.
Stone Mountain, GA 30087
Victor J.
Shower repair
Stone Mountain, GA 30087
Cody B.
Price is to furnish and install new shower cartridge for upstairs shower. Made customer aware that this is the likely issue and if that doesn’t correct it further valve failures will be determined after the repair. 3/27/25 Returned and replaced the cartridge for upstairs shower. The tub spout is no long dripping. Made customer aware that the trim plate is either missing a piece that holds it in place, or maybe the valve was set a little too deep. But the drip plate was secured by being caulked to the wall. Made customer aware that without all the pieces the trim plate would have to be set back that way. Tested work to ensure proper function and no leaks. None were found. *Caulk will need a full 24 hours to dry before use
Stone Mountain, GA 30087
Review
Technicians were nice and knowledgeable. They were here promptly and were so willing to explain why they were doing things!
Juan D.
For this job, I worked on installing a new shut off valve 1/4 turn for a hose bib.
Stone Mountain, GA 30087
Review
The response to my call was timely. Every equipment and appliance need was immediately available. All issues were thoroughly explained. And a more general check of plumbing matters was initiated. I would use the service again.
Review
Excellent service
Review
Cody was awesome. Explained what the problems were and how to resolve them. Marco was awesome as well.
Review
I highly recommend Chen Plumbing. The crew arrived on time and provided excellent professional service.
Review
Very professional plumbers, came on time and an excellent customer service. Victor knows his profession very well
Hunter and the Chen Plumbing team was quick and efficient. Easy scheduling and great communication from start to finish. No more leaks! Thanks Chen Plumbing for quickly sorting out my leak before the holidays.
Response from Chen Plumbing:
Thank you for your review! We're glad Hunter and the team could resolve the issue so quickly and efficiently, especially before the holidays. It’s great to know the scheduling and communication worked smoothly for you. No more leaks—mission accomplished!
Review
Exellent Service
Review
I've dealt with Chen two times...both in 2024. Both plumbers who did the work were excellent craftsmen, and were friendly & interactive. The office staff is easy to reach, and they use the latest technology to communicate with their customers. I think the prices were fair. There was no price gouging going on. If you're looking for a plumber in the north or east parts of metro Atlanta, they are an excellent choice.
I had been used this company for few years. They had great customer service from A to Z. Professional, price friendly and knowledgeable technician Juan Diaz. I highly recommended you.
Response from Chen Plumbing:
Thank you, Lifen, for your kind words and for being a loyal customer; we're glad to hear that you appreciate our service and Juan's expertise!
Review
Had a great experience with Matthew C. today! My guest shower started leaking, and unfortunately my old home has the plumbing behind my shower in a very tricky & inconvenient location. Matthew told me "we'll get it done" and he got it done! He was able to get behind the shower in the least invasive way possible (even though he had to cram himself into a corner to do it) and we were able to avoid having to do major tile work. He fully replaced the shower valve and I have a non-dripping shower in better condition than before the leak even started! Thank you Matthew and Chen Plumbing ⭐️
Review
Terrific experience!
We are so grateful to have Tim Chen plumbing as a local option for repairs. While our need was not an emergency, Tim Chen Plumbing was able to see us the same day we called, identified the problem and proposed a solution. They returned a few days later and made the repairs. Both Eric and Andrew were courteous and professional, leaving the site as clean as they found it. We highly recommend the Tim Chen Plumbing team.
Response from Chen Plumbing:
We are so grateful to have been able to assist you promptly and effectively, Cathy! Thank you for recommending our team.
Cody was on time and very professional. Very informative and completed work in a timely manner.
Response from Chen Plumbing:
We're so glad to hear that Cody provided professional and informative service while completing the work promptly. Thank you for sharing your positive experience with us!
Review
Very personable and fair. Not only did Max and his associate do a great job, when they realize it didn’t take as long as quoted, they gave us a reduced price. I will always use them. This is not the first time.
Response from Chen Plumbing:
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work!
Review
Cody was professional and very thorough. High compliments for his excellent service.
Response from Chen Plumbing:
We are pleased to know your experience with us was a good one!
Review
Cody did an amazing job. He fixed the leaking pipe in my basement and fixed the water pressure in my shower. It was for an amazing price and it was done quickly. After he completed the job, he showed me what he fixed and was very professional. 10/10
Review
On time. Knew exactly what work needed to be done. Very professional.
Review
Chen Plumbing in general was very responsive & prompt in their communication. Cody was very professional and took the time to explain what he was doing & why. Greatly appreciate him fixing our issue!
Review
I like the fact that Mr Chen is so prompt and he’s extremely honest about the job that’s needed and not adding any additional cost!
Response from Chen Plumbing:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
Review
Appreciate the excellent service
Review
I’m in the process of selling my house, and has a major gas leak. My realtor referred to me Chen Plumbing. Eric, a technician, was sent out to my house, and he found the leaking gas line was in the crawl space where to pipes were in contact with each other. He made the repair, and I was so impressed with his work, I had him come back out to take care of some plumping issues before I sold the house. He did great work!! The people in the office were also great, and they kept me informed of when the technician was going to be out to do the work. I recommend Chen Plumbing to anyone who needs plumbing work done!
Response from Chen Plumbing:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
Review
Dawson was very knowledgable and provided quick and service and kept the area clean. Highly recommend and will use the next time I have an issue.
Response from Chen Plumbing:
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
Review
Great customer service