Plumbers in Stone Mountain, GA

Customer got unknown leak from somewhere got water under the kitchen LVT floor , possibly leak is from the neighbors plumbing , suggest customer get hold with neighbor check on their site first , left water off as before by customer requested

Returned to install ordered Kohler bidet on water closet in hall bath by the front of the home. Noted to customer that a toilet bolt was broken. Pulled and reset the toilet, installed the bidet, and tested to ensure proper function and no leaks. None were found.

Client called us out due to their sister that has Alzheimer’s flushing something down her toilet causing it to be clogged up. Was able to get my Milwaukee m12 battery powered toilet auger, pass it through the toilet into the drain line 6’, and was able to clear whatever was clogging the toilet up. Flushed toilet a few times and it is functioning as it should be. No warranty on toilet auger. Home water pressure good at 70 psi.

Customer having pressure issues and hose Bibb leaking upon arrival. Customer stated when he runs the kitchen sink and uses another fixture the pressure drops significantly. After running 2 fixtures and having my pressure gauge hooked up the pressure went from 75 to 30 psi. Informed customer we could replace the PRV and whole house shutoff. Informed customer we could replace the hose Bibb outside as well. Gave customer estimate, customer approved estimate. Installed new PRV and new whole home shutoff valve, also installed new hose Bibb. Turned water back on to check for leaks and set the pressure. Found no leaks. After turning water back on to hose Bibb with a gate valve customer had shutoff, the gate valve had a slow drip. Informed customer that I could tighten the packing nut to see if that would fix the issue, tightened up packing nut and valve no longer has slow drip. Informed customer to keep an eye on it. Set pressure to 60 psi. No leaks upon departure and hose Bibb is working pro

For this homeowner we came out to find a leak, the leak is allegedly coming from the bathroom sink drain on the lateral line, since this is a condo they have an hoa and they have shared walls, in order for us to further diagnose a possible leak we would have to start opening walls to find this leak. However I believe the sound the tenant is hearing is a factor of the water dropping down from the lateral line and going into the main drainage system, they are on the second floor of the building. The slip joint nut had a small leak going into the wall tube, so I tightened that for them and I couldn’t hear or smell a leak at this time. The hoa may need to be involved to further investigate other units. At this time there isn’t anything that I can do. Was not able to check water pressure due to not having individual main shut off valves. The water heater looks new but didn’t take a photo.

Customer had a leak of unknown origin in ceiling above garage. Upon arrival, found that a lot of water was in the ceiling, walls, and floors between rooms from the garage, to the kitchen, to the foyer. Large sections of drywall had been cut already to access the plumbing. Immediately noticed a large amount of grey poly present in the home. Found a leak occurring from a tear in the grey poly. Gave customer options to repipe the whole house, or repair just the section with no warranty. No warranty can be given on poly repairs due to the nature and volatility of the pipe. Customer declined whole house repipe and opted for the repair. Reliable Restoration was on site per Braulio. Tested leaking section in garage and confirmed no further leaks were in the area at this time. Customer also wanted us to check the kitchen area but Reliable had already encapsulated it. Informed customer of everything written above.

Call for repeat sewer issues. Ray states that he has had slow draining sewer lines, and the issue in the downstairs bathroom has gotten worse over the last few weeks. Roughly 14 months ago he had some work done to the sewer line outside, but can’t recall when the septic tank was pumped last. One bathroom, kitchen, and laundry on main floor. Second bathroom upstairs. Inspection revealed that the bathroom group and ,ost of the sewer lines have been replaced by pvc. I don’t know if pvc goes all the way to the septic tank or not. Pressure regulating valve is old and should be replaced. Ray declined work today but requested an estimate for this work. I have provided an estimate for the pressure regulating valve. I also recommended that Ray contact a septic tank company to service the tank.

We arrived today found a clogged toilet , this has nothing to do with previous work we did , I replaced this toilet with a new 10 “ rough round western toilet today .

Customer wants to surprise husband with a new bidet by his birthday in the beginning of March. Called Cowan to determine unit price and priced for customer for install. Will add unit cost once ordered to the customers ticket. Customer will still need an electrician to install an outlet by the toilet prior to install. Left quote for new water heater due to age and location of the unit.

Gave quote for water heater and PRV. Customer wanted to wait.

Client called us out due to an upstairs bathroom toilet not flushing properly. Client had rebuilt the toilet and it did not fix the issue. The way it was flushing it definitely seemed like something was stuck in there. Got toilet auger and after a few passes back and forth, pulled out a tooth brush. Flushed toilet after running auger a couple more times and toilet is flushing as it should. No warranty. Home water pressure good at 50 psi, safe range is 50-79 psi.

Client called us out due to their front hose connection feed pipe more than likely freezing and coming apart at a soldered 90 fitting and putting good bit of water in home. We cut out and added new propress ball valve to shutoff in future. Adapted to pex a then ran the rest of the line to the new hose bib, screwed to a mounting plate due to the wood being rotted and hole being too big. Sealed around the hose bib and plate with clear silicone. Tested for leaks, there are none. Insulated the new piping for peace of mind. Home water pressure is perfect at 55 psi. Did not see any issues with the water heater, but it is getting near the end of its lifespan. Included estimate for that old water heater. 1 yr warranty

Quoted a water heater and Prv replacement today

Cleared main line blockage , found old cast iron line

Quoted faucet repair today , customer declined work

Leaking water heater , quoted replacement

Customer had leak coming from two different toilets. Gave options to repair and replace various items in the house. Customer wanted to wait on work and get different quotes.

Customer had a shower valve that was getting change. A copper pipe had twisted in the wall. Customer was quoted book price for single handle shower valve replacement -$150 for the cost of the provided shower valve.

Replaced water service from meter to house and through foundation wall. Subcontracted boring service to bore 1.5” sleeve from meter to foundation wall. Ran 1” pex pipe through the 1.5” sleeve. Ran 1.5” pvc sleeve thro7h the foundation wall and ran water service through it. Sealed foundation penetration with hydraulic cement, spray foam, and a layer of flex seal. Spray foamed both ends of the sleeve to keep dirt out and made it visible inside valve box. Installed new ball valve in an accessible location inside the basement and secured the piping to the wall. Installed ball valve after the meter inside a valve box. Fully pressurized line to ensure no leaks. Confirmed no active flow at the meter. Backfilled removed dirt and graded to surrounding yard. No further issue at this time. 5 year warranty on full length of water service. Left valve inside the home closed as the house is vacant at this time. Thank you for choosing Chen Plumbing!

Replaced leaking water heater with 50 gas Rheem , expansion tank , new gas and water shut off valves installed , replaced main water shut off valve and Prv .

Customer had 50 gallon gas water heater leaking in basement. Also found pressure to be above max pressure rating for house gave customer options to replace items in order to fix issues. Replaced PRV and replaced water heater with AO smith heater Customer preferred to have. After install checked all areas for leaks in proper function pressure is now set at 60 psi

Cusomter wanted quote. Will decide after other quotes.

Came out to assess a couple plumbing issues In the home. An old cast iron drain pipe backed up and flooded out the laundry room causing some damage. Also, the nat gas water heater has failed and is leaking after being flushed by another person, tank is 8 yrs old and had never been flushed before then. Gave estimates to address all issues we found in the home. Client is going to look over our estimate and let us know tomorrow. Waived service fee.

Problem today is with leak from master shower area down to kitchen ceiling, this is very large tiled shower area with tub inside the shower , I believe leak is related to tile or shower pan / liner issues , recommend customer call reliable restoration company to open the ceiling for further investigation.

Description of work as sold: Price is to open ceiling to determine potential source of leak. Chen Plumbing isn’t responsible for any repairs that need to be made to drywall. Will give pricing for appropriate repairs if the leak source can be determined. Customer had a water mark on drywall ceiling below master bath. Opened the ceiling as a courtesy to customer. Inspected the chases to each side there were water lines present. Saw no indication of leaks outside of damage marked on the bottom of the floor support for the second floor. Ran the shower for 5-10 minutes on multiples settings and was unable to recreate the leak. Found an area that was corroding from water leaking intermittently. Gave customer price to cut out leaking section, replace, and test. Saw no other leak indicators in the ceiling. Tested work to ensure proper function and no leaks. No additional issues at this time.