Check Out Our Work in Tucker GA
Chen Plumbing provides air conditioning, heating, water heater and plumbing services to the residents of Tucker, GA and the surrounding areas since 1998!
Read our reviews and find out why your neighbors consider us to be their nearby heating and air company and local plumber in Tucker, GA.
Recent Jobs and Reviews in Tucker, GA
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Job Locations and Reviews

Replace toilet Flange repair is not included furnished and installed toilet thoroughly tested toilet before ceiling around base.everything is working as intended before departure. Customer informed me that asbestos had been found in sections of drywall joint compound, work originally quoted for the tub and overflow replacement was quoted with access behind tub and would likely have to cut sheet rock due to the nature of cutting sheet rock with asbestos we cannot complete work we will provide customer with different options depending on Lab results from sheet rock samples taken by reliable restoration.

Homeowner states that she doesn’t have hot water since about a day ago and wanted to know if it could be fixed or not and called us. Upon arrival homeowner greeted on driveway and showed me the GWH and it was 12+ years old and explained the pros and cons of us doing a bandaid fix or replacement. Homeowner opted to replace it and I also gave her several solutions for replacement of the copper gas line and the T&P line that is PVC. She understands the risk and issues of not replacing either one and the cons of not bringing the GWH up to code. I replaced the unit with a new 50 gal Rheem and drip pan as well as new expansion tank. Once it was connected I filled it up with water and then turned it on. It works properly no leaks or issues and homeowner is satisfied with the service provided.

Replaced main house water shut off valve, prv , toilet water shut off valve, fill valve

Found leaking tub, waste and overflow, customer also approved estimate to replace tub overflow as well as toilet. Will return tomorrow to complete work.

Homeowner states that he recently had a visit from us and was told to fix a few things and called us again to fix the pressure and a leaking toilet. Upon arrival I knocked at door and homeowner greeted me and showed me to the upstairs bathroom toilet that was constantly running and wanted it fixed as well as the PRV. Showed him the solutions and opted to replace the PRV so I shut off the water at the whole home shut off located in grass left side of home before sidewalk. I also advised him that he needs a new water shut off. I began with removing the old fixtures and glued on three adapters and used Pex A fittings and pipe. Once it was all connected I turned on the water and then proceeded to replace the Mansfield tower gasket to prevent the toilet from flushing by itself. Once the seal was set it I turned on the water and it works properly no leaks or issues and homeowner is satisfied with the service provided.

Client called us out to check out a leaking main water service line. Gave estimates for repair and replacement. Client would like to talk with spouse and let us know. Full replacement comes with 5 yr warranty. Will credit service fee back off of full replacement.

Customer having problem with Roman tub faucet it would leak one drop of water every four seconds we replace the cartridge for it recently within six months and still doing it, I recommend to replace the whole faucet. Customer will order the parts and then call us back to replace it.

Find blue poly piping in ground customer approved for a new water service I returned today to install a new water service. I dug two holes one at the meter and one at the house. Then I trenched and connected both the holes. Then I ran the pipe in the trench and stubbed it into the home. I also added a new meter box with a ball valve. I backed filled everything and then installed a new prv in the basement and connected the new water line to the water line in the home. I tested system and system is working properly with no issues or leaks.
Price is to cut out 3 inch abs in wall and replace pipe through the floor. Customer had a leak on 3 inch abs pipe coming from vertical stack in the wall through the floor into the basement. Cut out pipe after cutting away wood paneling. Cautioned customer that while we would exercise caution in the removal of the wall, we do not repair cuts made to access plumbing. Replaced with a section of pvc pipe. Tested to ensure proper function and no leaks. None were found.

Fixed cracked 3/4 pvc water service line in the yard about 10 feet after the water meter

Replaced main water shut off valve and Prv
Dawson did a great job. Very efficient and completed water heater replacement in timely fashion. Very clear in reviewing shut-off valve, heating levels and pilot light control. Also good product.

Replaced water heater in basement. Installed Rheem 50 gallon gas water heater. Tested to ensure proper function.

Upon arrival customer stated he wanted his water heater flushed. Gave customer estimate. Customer approved the estimate. I hocked up the water hose to the bottom of the water heater and and let it drain and flush the sediment out of the water heater. Tested system and system is working properly with no leak or issues.
The guys were professional and quick in their work

Upon arrival customer stated he has a gas line that he needed connected to the gas meter. Gave customer estimate. Customer approved estimate. I connected the new gas one to the gas meter with 1 inch fittings and add in a gas valve and Union. Tested system and system is working properly with no leaks or issues.

Replaced four basket strainers in dishwashing station. Repaired three leaks on half-inch lines and ran new half inch waterlines behind sink basin. Installed new half inch ball valve. Installed new wall mount faucets for kitchen. Original soap, dispensing piece was added to right faucet and voids warranty. Pressurize system back up and tested for leaks with no leaks detected.

Homeowner states that he didn’t know that his kitchen faucet had hot water and only moved the knob one way and went to the basement and opened a shut off believe that it was shut off. He then went up stairs and finally moved the knob down and noticed hot water coming out and went back down and had the basement floor covered in water due to the shut off he turned on was not hooked up to anything and called us out to see what solutions we provided to cap the line and also for a new kitchen faucet. Upon arrival homeowner was waiting for me on driveway and showed me to the basement and what shut off he turned on and off. I then did my inspection and didn’t find anything else wrong homeowner also asked about a new kitchen faucet. I provided some solutions to cap the line and for a new kitchen faucet but homeowner refused and stated that he didn’t expect to pay our prices and refused any repairs and just wanted the dispatch fee.

Buyer and realtor stated that they need a few plumbing repairs and wanted some solutions. After arriving they greeted me and showed me inside the home they are purchasing and had several questions regarding plumbing repairs they also were told the sewer line was holding water/grease or both and wanted a solution for a 10 ft repair. After doing my initial inspection I found several issues and gave the buyer and realtor the solutions and they decided to only do the sewer camera inspection. The other issues include two old puncture saddle valves that need to be removed on 3/4 copper pipe, new main water shut off valve, two expansion tanks were installed and one of them is blown, the GWH gas line is copper and touching the vent pipe, the garbage disposal no longer works and needs replacing, the two hose bibs need replacing one of them leaks and the master bathroom shower leaks from the pan which the entire shower needs to be replaced. Ran the camera thru the basement clean out and to the o

Cleared main line blockage from clean out outside , camera inspection found old cast iron pipe in crawl space is not working well , need replacement next time . Also fixed leak at 3” cast iron pipe in crawl space , replaced a section with pvc pipe

Plumbing

Came out today to complete the work previously looked at and quoted by Tim. We replaced the 50 gal atmospheric vent water heater with new rheem pro series 50 gal nat gas Power vent water heater, vented by 2” pvc pipe to the exterior of the home. We added new ball valve shutoff on water heater and new properly supported thermal expansion tank per code. Turned unit on and tested, no leaks or issues. We also cut out the leaking cast iron kitchen drain in the crawlspace. We strapped up the existing cast iron vent through the fresh air vent outside, then cut the drain out. Once drain was dropped, we ran the new kitchen drain line from the existing 3” pvc pipe up to kitchen drain. Ran new rain down spout under ground in back from house to woods and backfilled dirt. Replaced old 3 handle shower valve with new single handle moen valve and customer supplied trim.

Left quote for cast repipe

Gave quote to redo drain and water to relocate washing machine. They hooked hose up to leaking valve and ran it outside to deal with it leaking temporarily. They didnt want to repair it yet as they are unsure what they would like to do with the laundry area yet.
We appreciated Coby's explanations and the thoroughness of his work. Very personable and was clear he knew what he was doing. We'll call on Tim Chen Plumbing again! Thank you!
Thank you for sharing this Kathy! We’re glad to hear Coby took the time to explain everything clearly and that his work stood out. We’ll be here whenever you need us again.
We've had great experiences with Tim Chen Plumbing in the past. They've grown since we started using them several years ago. I'm glad to say Tim has hired other plumbers who are as thoughtful and thorough as he is. Coby explained what he was going to do, what he found, and what we need to consider and do going forward. I appreciate learning about our system, and it gives me a better appreciation for the plumbers and their work. Thank you, Coby!
Customer had a 4-5 year old Rinnai tankless not producing hot water and beeping while throwing code 17. Performed diagnostic work on the tankless and insured there was a proper inh2o reading for the gas, ensure the Venturi wasn’t stopped up, ensure proper air gap for the condensate, and cleaned the air filter for the unit. Performed a pcl reset from the pcb board and flushed the unit. This was all done as a first step. The pcl reset resets the computer that learns the rpm for the fan over the first 100 hours of use so that any changes can be accounted for. If the issue happens again, additional diagnostics or repairs may be necessary. Made office aware that customer wants the cover for studor vent boxes from a job that was done years ago. Made customer aware we don’t stock that type of box anymore and likely can’t find the covers. Removed the top of gas lantern as a courtesy while the tankless flushed to allow customer to install their own solar lamp. Left price to replace galvanized w

Left different quote options for drain repairs. Minimum have to repipe line down to septic tank, cast iron on interior, unsure what pipe he has outside. No outside cleanout.
Customer had a faucet leaking from handle in the kitchen as well as a leaking side sprayer. Faucet is over 10 years old and replacement is recommended. Customer also had a dishwasher to be installed. Informed customer we don’t do dishwasher installs, but checked the plumbing below to make sure that the stop and drain hookup was under sink and up to code. Checked house pressure in a safe range at 65 psi. Customer declined quote for a faucet replacement as a handyman will be asked to install the faucet when he replaces the dishwasher.
Five star overall, Brylen came out to repair hole in cast iron kitchen sink drain and he suggested also clearing up under sink drain lines, which was done. Looks great! He and the helper cleaned everything up and he presented me with the invoice. Five star overall Five star quality Don’t know about price, I’m not a plumber and I didn’t get other quotes. The office and I had a problem but I think that has been taken care of. The technician needs to be able to print the invoice rather than me trying to read it off an iPad, even on a cloudy day.
Travis was knowledgeable, helpful, and went over all my options. I really appreciate the time and explanations. Wonderful technician!
Great service !
Matthew came out to flush out my tankless water heater yesterday. Can't say enough good things about his service - passionate about what he does, friendly, efficient, and incredibly knowledgeable. Matthew also took a look at a couple of other items that I had questions about and left me with some thoughtful insight about additional preventive work we need to consider. I plan to approve that estimate in the next couple days. I really hope gets to come back out to do the work - 5+ stars.
Hey David, thank you for the thoughtful review! We’re so glad to hear Matthew made such a strong impression—he really does care about doing things the right way. We appreciate you trusting us with your home and look forward to helping with the next phase of work.
Chen is the Best!
Cody found our plumbing issue and did a good job of explaining and fixing the problem.
My plumbing technician was top notch. He was prompt, rigorous in his work, and did very high quality work. The problem was resolved quickly and I am delighted.
Braulio was very courteous and explained every step in evaluating the plumbing for leaks.
Dawson is fabulous!! Such a hard worker who knows his stuff and how to talk and treat customers! I would hire him again in a heartbeat!! 1 thing I would say is this type of work and service is not cheap!!
Travis and Christian were timely and efficient. They communicated the range of options, solved our issues, tidied up, and left two satisfied new customers who will be returning to Chen next time we need plumbing work.
Dawson did a great job.
Very knowledgeable and trustworthy company. I will most definitely use them again for any plumbing needs. They work quickly and are professional.
Excellent Service! Thank you!
Travis was friendly and efficient went above and beyond. Excellent job.
We have a medical situation in our home that needs a lot of time tailored to it; Chen Plumbing was extremely accommodating, working with a narrow window of opportunity to have the work done. Simone was fantastic! On time, friendly, communicative, confident, approachable, patient, professional, focused, conscientious -- just can't say enough good things about our experience with his work and Chen Plumbing!
Fantastic service. Professional. Communicated options and very friendly.
This young man was excellent !
Great work and customer service!
Excellent Service
Hunter and Christian were polite, efficient and professional! They diagnosed our problem and explained the issue so I couldnunderstand it and told me what needed to be done. We highly recommend Chen plumbing!
Hey Jenna, thanks for sharing your experience. We’re really glad Hunter and Christian made the process clear and handled things professionally. We really appreciate you choosing Chen Plumbing!
Matthew was great! So knowledgeable and friendly. We would love to use yall again for any upcoming plumbing needs.
Called at 10:15am with water heater issues. Hunter and his partner arrived by 11:00am. Issue fixed by 12:30pm. Great job!!!
Highly recommend the gentlemen that came out to replace the hot water heater were courteous, on time, Professional, answered all our questions, cleaned up after themselves and just did such a great job for a very fair price.
Thank you, Cindy, for your wonderful feedback; it's great to hear that our team provided courteous and professional service. We look forward to helping you again, when the need arises!
The gentleman who came and helped us install a new hot water heater were excellent- professional, very courteous, cleaned up after themselves and answered all of our questions and we’re just so professional! Highly recommend!!
Arrived as scheduled, looked over our drain issue, gave us options, explained fees, gave updates, worked through the challenges, and fixed our issues!
Very pleasant experience. In addition to my plumbing repairs, they got a contracting company out right away to assess the water damage. Five stars in my mind!
Thank you, Jessica, for your wonderful feedback! We're glad we could assist with your plumbing repairs and are here to help if you need us again!