Recent Jobs and Reviews in Norcross, GA
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Job Locations and Reviews
Eric T.
Leak Repair and PRV Replacement
Norcross, GA 30071
Review
Juan was professional and was able to pinpoint the problem quickly.
Juan D.
For this job, I found that the vent boot is leaking. Customer will have to get a roofer to replace boot.
Norcross, GA 30092
Dawson F.
Water pressure at 110 psi. Blew expansion tank and popped the water heater tank. Replaced water heater and expansion tank. Replaced PRV and set to 75 psi. No further issue at this time.
Norcross, GA 30092
Victor J.
Plumbing
Norcross, GA 30092
Review
Matthew delivered great service and Chen Plumbing did a honest, fantastic job at a reasonable price.
Matthew C.
Bleed out gas lines and checked four different AC units. One on the ladder in the back of property and the other three on the roof. All units have gas going to them.
Norcross, GA 30071
Cody B.
Customer had a couple of Pfister widespread faucets that are dripping, an hose bib in the back dripping, and a Moen positemp tub/shower that is squealing. Made customer aware that this can be a symptom of high pressure. Check house pressure at over 110 psi. Recommended doing the prv as a first step since the symptoms aren’t bad or prolonged at this time. Made customer aware it isn’t guaranteed that it will correct it since it’s pre-existing. Customer had concerns about shower pressure. A 50 psi change can make some difference, but shouldn’t be enough to cause a negative shower experience. The faucets didn’t appear to have any more water dripping through and the shower seemed to have good flow. The tub in the hall bath still makes a whining sound when turned on and off. This doesn’t pose a safety risk, just a noise nuisance. The next step to correcting the sound is a repair to the Moen tub/shower valve by replacing the cartridge. Left quote to perform recommended work.
Norcross, GA 30092
Tim C.
Clogged kitchen 3” pvc with full of grease build up due to lack of slope , replaced pipe with new pvc pipe
Norcross, GA 30092
Review
Mr. Chen did a good job on replacing my garbage disposal today. He checked on my water pressure and hot water tank that need to be replaced and told him I will let him do that for me in a couple of months. He was friendly and very knowledgeable on his job. And most of all he was up front on the price and gave me a good discount. I would highly recommend his company for future repairs.
Tim C.
Replaced disposal with 3/4 ho , checked water heater (2007 ) , pressure 105 psi , quoted replacement, customer decedide to wait
Norcross, GA 30093
Cody B.
Customer had little to no hot water throughout the entire home. The aster shower effectively had none and it takes an extremely long time for hot water to reach most fixtures in the bathroom. Inspected the serial number for the Raheem tankless heater and found manufacture date to be July 2009.. customer has lived in the home for two years and hasn’t flushed the unit. Service history before is unknown. Made customer aware that flushing an old heater has a probability of causing leaks that will cause separate repair or replacement charges. Also made customer aware that flushing isn’t guaranteed to fix it and that it is only a first step. Customer also noted a lower flow volume for water in the home. There is a whole house filtration system that has a maintenance sticker from 2020. Flow can be caused from lack of service for the filtration system. Left price to either cut the filtration system out, or to replace with customer supplied filters. House pressure is set to 62 psi. Confirmed ho
Norcross, GA 30093
Matthew C.
Replaced half inch gate valve with half-inch ball valve for backside hose spigot
Norcross, GA 30092
Dawson F.
Pulled toilet in men’s bathroom. Cleared soft tissue blockage approx. 70’ down the line. Located improperly installed transition between branch and mainline under the meeting room. Located at depth of 4’. Would have to jackhammer through slab and dig down by hand to repair. Would recommend replacing old toilets with pressure assist toilets to mitigate likelihood of the issue occurring again. Full repair possible but will require further in-depth camera diagnostic and building plans to assess to see if offset between the two lines is capable of being properly corrected, and the issue fully corrected instead of just lessened. Incorrect transition between lines is causing “belly” or a low spot where the water is having to flow uphill to drain into the other pipe. This uphill slope is causing water to pool at the end of the line and is causing the waste and soft tissue to hit the pool of water and lose their energy and accumulate into a blockage. Issue will happen again with active use o
Norcross, GA 30093
Dawson F.
Replaced one small corroded piece of copper. Left quote for repipe.
Norcross, GA 30093
Review
Unbelievable service. We have used this company for 25 years!!
Review
Very good service. Very happy with the work and our technician, Hunter, was knowledgeable and polite.
Marcos D.
Cleared shower drain in unit/room 2
Norcross, GA 30071
Hunter B.
Basement toilet running upon arrival. Fill valve not shutting off. Gave customer estimate to rebuild toilet customer approved estimate. Installed new fill valve and 3 inch flapper. Tested system, system is working with no leaks or issues upon departure.
Norcross, GA 30092
Hunter B.
Basket strainer leaking in kitchen upon arrival. Gave customer estimate to replace basket strainer customer approved estimate. Installed new basket strainer. Tested system, system is working with no issues or leaks upon departure
Norcross, GA 30071
Tim C.
Checked and replaced toilet supply line
Norcross, GA 30092
Victor J.
Plumbing
Norcross, GA 30071
Marcos D.
Replace 40 gallon short gas water heater in crawlspace
Norcross, GA 30071
Review
excellent
Dawson F.
Replaced stop valve and escutcheon for the dishwasher supply line. Tested to ensure a leak free installation.
Norcross, GA 30092
Hunter B.
Toilet in hall clogged. Gave estimate to run toilet auger customer approved estimate. Ran toilet auger and cleared toilet. Tested toilet by flushing toilet paper down and flushing multiple times. Toilet is working with no issues upon departure
Norcross, GA 30093
Victor J.
Plumbing
Norcross, GA 30092
Matthew C.
Customer like filter system installed due to recent water testing that showed lead in system. Looked in crawlspace for accessible point to install whole home water filtration system, and noticed segment of potable water system after PRV are still in galvanized piping. Advise customer to either replace galvanized piping in home or, different filter system for underneath kitchen sink for drinkable water. Customer will provide different filter system and estimate was given for approximate price of installation.
Norcross, GA 30071
Dawson F.
Replaced water heater, 5 stop valves, 1 toilet, 1 lavatory faucet, 1 kitchen faucet, 1 disposal, 1 washing machine box, 1 isolation valve in garage ceiling.
Norcross, GA 30092
Cody B.
Customer had another company inform him that the thermal expansion tank was bad. Inspected the tank and confirmed this diagnosis. Replaced the thermal expansion tank. Tank is charged to 50 psi to match house pressure. Tested to ensure proper function and no leaks, none were found.
Norcross, GA 30092
Juan D.
For this job, we came out and replaced and furnished new shower valve for shower. Will come back when shower is done to install trim.
Norcross, GA 30071
Review
Great service and responsiveness.
Response from Chen Plumbing:
We count ourselves lucky for customers like you and look forward to working with you again in the future!
Review
Terrific professional and exemplary work
Review
Eric went above and beyond of what a technician does. He replaced my water heater the same day and helped me fix my flat tire on my car. I wish all human beings were and professional as him.
First time using Chen Plumbing and it was an excellent experience. From the fact that they worked me in same day, had professional to a follow up call to ensure the service met our needs, a really pleasant experience. Will definitely call on the again.
Response from Chen Plumbing:
Tricia, thank you for sharing your positive experience with us! We appreciate your kind words and are glad we could provide you with excellent service. Thank you for mentioning our team's professionalism and follow-up. We look forward to assisting you again in the future.
Review
Wow!! The team at Chen Plumbing fit me in same day. Dawson and his teammate were so friendly, professional, and fixed our hot water heater issue no problem. They did not leave a mess. I received a follow up call after the service to make sure all was satisfactory. Overall great experience and will definitely work with then again.
Cody was one of the best contractors I've ever had. He took the time to understand the situation and what we had tried so far, explained what he was going to do and why, did not seem hurried or put off by our questions. Very pleasant to talk to, and even enjoyed meeting our dogs.
Response from Chen Plumbing:
Glen, we truly appreciate your kind words and are glad to hear about your positive experience with Cody! Thank you for sharing your feedback.
Eric was great. Super professional and kept me informed at all time. It was more then I expected. Had the best experience. Will call them again for all my plumbing issues.
Response from Chen Plumbing:
Thank you for your kind words, Kim! We're delighted you had a great experience with Eric. Looking forward to helping you with your plumbing needs again!
Review
Max did a terrific job of diagnosing and repairing my blocked drain issue. Well done!
Review
We have used Chen Plumbing the few times we’ve needed a plumber. Very happy with their service and friendliness.
Response from Chen Plumbing:
We're so glad you had a positive experience with us. Thank you for your kind words and support.
Review
An excellent job
Very professional and friendly. Could have charged more for a bigger repair we had asked for, but did a much simpler fix and saved us time and money. Planning to use Chen for any and all plumbing needs.
Response from Chen Plumbing:
Thank you for choosing us for your plumbing needs and for your kind words! We're glad we could help save you time and money. Looking forward to assisting you with any future plumbing needs.
Review
I had a very good experience..Cody was great; he kept me updated on the entire process and educated me on what he was doing along with why he was doing it. I personally would like to have him provide services to me if I need future service with this company. I am a very satisfied customer
Review
Always will use Tim Chen for my plumbing needs. 100%
Review
Great work!
Eric was very professional and courteous. He cleared up our plumbing issue with 45 minutes and made sure everything was working before he left. I would definitely call Chen Plumbing again. I would ask for Eric again. Thanks guys.
Response from Chen Plumbing:
Thank you for your kind words, Rico! We appreciate your feedback and we're glad Eric was able to help you promptly. Looking forward to assisting you again in the future.
Dawson was solid and so was Joshua. Big help and quick / precise work for a master bathroom and jack and jill switch. Chen Plumbing is my go to on projects for plumbing needs.
Response from Chen Plumbing:
Thank you for trusting Chen Plumbing with your master bathroom and jack and jill switch projects. We appreciate your ongoing support!
Review
Professional and quick. Great job.
Review
Max and his service was excellent! On time and finished ahead of schedule!
Review
I would submit on Google but can’t remember password 5 star service
Review
Excellent all around! From service, timely, recommendations and work. So happy I called.
Review
Always on time … always on point … above and beyond… the 1st company we call …A++
Review
Service
Response from Chen Plumbing:
We’re so glad you had a good experience.
Review
I highly recommend Cody. If I need future work, I want him personally to come back.
Review
Great service. Both individuals were very polite and respectful of our property. Eric was very knowledgeable and offered advice on other related issues.
Review
Great job!