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Plumbers in Doraville, GA

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Chen Plumbing provides air conditioning, heating, water heater and plumbing services to the residents of Doraville, GA and the surrounding areas since 1998!

Doraville

Read our reviews and find out why your neighbors consider us to be their nearby heating and air company and local plumber in Doraville, GA.

Recent Jobs and Reviews in Doraville, GA

Rated 5.0 out of 5 stars based on 48 customer reviews

Customers say: # Sentiment Analysis Summary The reviews reflect an overwhelmingly positive sentiment toward the plumbing service. Customers consistently express high satisfaction with the professionalism, knowledge, and efficiency demonstrated by the service providers. The reviews highlight excellent customer service as a recurring theme, with particular appreciation for clear communication, thorough explanations of issues and solutions, and prompt arrival times. Many customers mention the technicians' honesty and straightforwardness when discussing problems and pricing options. Timeliness is another frequently praised aspect, with numerous mentions of quick response times and efficient completion of work. The overall tone is decidedly positive, with many customers indicating they would use the service again or recommend it to others. There is a strong sense of trust and confidence in the quality of work performed, with several customers noting they have been repeat clients over many years. The professional demeanor and respectfulness of the technicians in customers' homes also stands out as a consistent positive attribute throughout the reviews.

Job Locations and Reviews

Installing the pop-up assemblies, it came with a drain catcher thing that will save pills or diamond rings from going down in the drain once we remove those the drain started flowing normally customer didn’t want them in so we took them out and the drains are draining normal
Installing the pop-up assemblies, it came with a drain catcher thing that will save pills or diamond rings from going down in the drain once we remove those the drain started flowing normally customer didn’t want them in so we took them out and the drains are draining normal
Shane  S.
Shane S. Checked in
Installing the pop-up assemblies, it came with a drain catcher thing that will save pills or diamond rings from going down in the drain once we remove those the drain started flowing normally customer didn’t want them in so we took them out and the drains are draining normal
Doraville, GA 30340
Review
Shane did a great job. Was very knowledgeable and professional. Would request him again for any further work needed.
Jeff B - Doraville, GA 30340
For this customer, he had a couple issues that he wanted to get dealt with. He had two customer supplied widespread faucets that he was looking to get installed in his master bathroom so therefore we installed two brand new customer supplied widespread faucets. They were in a very tight spot, the shut off valves were also all seized and corroded need to be replaced so we replaced four in the vanity along with a brand new pop-up assembly for both sinks And all brand new braided supply lines. Once installed there are no leaks following that we did a minor build on a toilet in the guest bathroom hallway swapped out the fill valve the flapper the supply line we also replaced the shut off valve as well. Installed all new discussions. We also swapped out a fill valve in the master bathroom toilet as a courtesy no charge for that no further issues at this time along with that we also checked the water pressure water pressure is reading at 60 psi water heater is at least 10 years old unable to
For this customer, he had a couple issues that he wanted to get dealt with. He had two customer supplied widespread faucets that he was looking to get installed in his master bathroom so therefore we installed two brand new customer supplied widespread faucets. They were in a very tight spot, the shut off valves were also all seized and corroded need to be replaced so we replaced four in the vanity along with a brand new pop-up assembly for both sinks And all brand new braided supply lines. Once installed there are no leaks following that we did a minor build on a toilet in the guest bathroom hallway swapped out the fill valve the flapper the supply line we also replaced the shut off valve as well. Installed all new discussions. We also swapped out a fill valve in the master bathroom toilet as a courtesy no charge for that no further issues at this time along with that we also checked the water pressure water pressure is reading at 60 psi water heater is at least 10 years old unable to
Shane  S.
Shane S. Checked in
For this customer, he had a couple issues that he wanted to get dealt with. He had two customer supplied widespread faucets that he was looking to get installed in his master bathroom so therefore we installed two brand new customer supplied widespread faucets. They were in a very tight spot, the shut off valves were also all seized and corroded need to be replaced so we replaced four in the vanity along with a brand new pop-up assembly for both sinks And all brand new braided supply lines. Once installed there are no leaks following that we did a minor build on a toilet in the guest bathroom hallway swapped out the fill valve the flapper the supply line we also replaced the shut off valve as well. Installed all new discussions. We also swapped out a fill valve in the master bathroom toilet as a courtesy no charge for that no further issues at this time along with that we also checked the water pressure water pressure is reading at 60 psi water heater is at least 10 years old unable to
Doraville, GA 30340
Called out due to a leak occurring in kitchen from bathtub above. Client had replaced the drain piece and reputtyd the drain and that repair was working fine. They only noticed it when the shower was used. There’s some grout cracks in the tile shower, and after some diagnostics we could hear water hitting the ceiling but didn’t see water. Opened the Sheetrock in that small square below and saw the water was coming down when we sprayed the shower walls. Also, client had a leaking pop up assembly in their main floor powder room lav. Replaced that leaking pop up with new brushed nickel push pop up assembly. Tested, no leaks and good to go. 
Home water pressure is good at 60 psi.
Called out due to a leak occurring in kitchen from bathtub above. Client had replaced the drain piece and reputtyd the drain and that repair was working fine. They only noticed it when the shower was used. There’s some grout cracks in the tile shower, and after some diagnostics we could hear water hitting the ceiling but didn’t see water. Opened the Sheetrock in that small square below and saw the water was coming down when we sprayed the shower walls. Also, client had a leaking pop up assembly in their main floor powder room lav. Replaced that leaking pop up with new brushed nickel push pop up assembly. Tested, no leaks and good to go. 
Home water pressure is good at 60 psi.
Brylen W.
Brylen W. Checked in
Called out due to a leak occurring in kitchen from bathtub above. Client had replaced the drain piece and reputtyd the drain and that repair was working fine. They only noticed it when the shower was used. There’s some grout cracks in the tile shower, and after some diagnostics we could hear water hitting the ceiling but didn’t see water. Opened the Sheetrock in that small square below and saw the water was coming down when we sprayed the shower walls. Also, client had a leaking pop up assembly in their main floor powder room lav. Replaced that leaking pop up with new brushed nickel push pop up assembly. Tested, no leaks and good to go. Home water pressure is good at 60 psi.
Doraville, GA 30340
Checked basement sewer pump , is working at this time , no work need it
Checked basement sewer pump , is working at this time , no work need it
Tim C.
Tim C. Checked in
Checked basement sewer pump , is working at this time , no work need it
Doraville, GA 30340
Call for toilet running. 

Discussed repair options and Mr. Robert elected to replace fill valve and flapper. During repairs however, I found that the flush valve gasket was deteriorated and also allowin*water to pass through. I spoke with Robert and explained the new findings. We removed the tank and rebuilt the entire toilet tank. 

The first flush valve tank to bowl gasket was not sealing properly and caused me to have to remove the tank and replace with another gasket. Due to lte hours and for customer service, I rebuilt the shut off valve at no charge.

Tested toilet several times. Cleaned around site.

Pressure read 50 psi.
Call for toilet running. 

Discussed repair options and Mr. Robert elected to replace fill valve and flapper. During repairs however, I found that the flush valve gasket was deteriorated and also allowin*water to pass through. I spoke with Robert and explained the new findings. We removed the tank and rebuilt the entire toilet tank. 

The first flush valve tank to bowl gasket was not sealing properly and caused me to have to remove the tank and replace with another gasket. Due to lte hours and for customer service, I rebuilt the shut off valve at no charge.

Tested toilet several times. Cleaned around site.

Pressure read 50 psi.
Shawn B.
Shawn B. Checked in
Call for toilet running. Discussed repair options and Mr. Robert elected to replace fill valve and flapper. During repairs however, I found that the flush valve gasket was deteriorated and also allowin*water to pass through. I spoke with Robert and explained the new findings. We removed the tank and rebuilt the entire toilet tank. The first flush valve tank to bowl gasket was not sealing properly and caused me to have to remove the tank and replace with another gasket. Due to lte hours and for customer service, I rebuilt the shut off valve at no charge. Tested toilet several times. Cleaned around site. Pressure read 50 psi.
Doraville, GA 30340
3x -Western Toilet 2 Piece 12 inch Rough-In Round Installation: Upgrade your bathroom with our Western 2 Piece 12 inch Rough-In Round Installation service. We will expertly install a new western toilet, complete with a new wax seal, supply lines, flange bolts, and caulking. Please be advised that Chen Plumbing will responsibly remove and dispose of the old toilet unless the customer provides written instructions to Chen Plumbing requesting the retention of the fixture/appliance. Customers acknowledge that once the old toilet being replaced is taken away for disposal, it cannot be retrieved.

Warranty: This installation is backed by a 1-year labor warranty, covering our workmanship. Win with Chen members receive an extended labor warranty for a total of 2 years.




Installed three round bowl western toilets, two upstairs and one downstairs. All work has been thoroughly tested for leaks and verified operational at time of completion.


Informed customer the upstairs master bathroom toil
3x -Western Toilet 2 Piece 12 inch Rough-In Round Installation: Upgrade your bathroom with our Western 2 Piece 12 inch Rough-In Round Installation service. We will expertly install a new western toilet, complete with a new wax seal, supply lines, flange bolts, and caulking. Please be advised that Chen Plumbing will responsibly remove and dispose of the old toilet unless the customer provides written instructions to Chen Plumbing requesting the retention of the fixture/appliance. Customers acknowledge that once the old toilet being replaced is taken away for disposal, it cannot be retrieved.

Warranty: This installation is backed by a 1-year labor warranty, covering our workmanship. Win with Chen members receive an extended labor warranty for a total of 2 years.




Installed three round bowl western toilets, two upstairs and one downstairs. All work has been thoroughly tested for leaks and verified operational at time of completion.


Informed customer the upstairs master bathroom toil
Braulio C.
Braulio C. Checked in
3x -Western Toilet 2 Piece 12 inch Rough-In Round Installation: Upgrade your bathroom with our Western 2 Piece 12 inch Rough-In Round Installation service. We will expertly install a new western toilet, complete with a new wax seal, supply lines, flange bolts, and caulking. Please be advised that Chen Plumbing will responsibly remove and dispose of the old toilet unless the customer provides written instructions to Chen Plumbing requesting the retention of the fixture/appliance. Customers acknowledge that once the old toilet being replaced is taken away for disposal, it cannot be retrieved. Warranty: This installation is backed by a 1-year labor warranty, covering our workmanship. Win with Chen members receive an extended labor warranty for a total of 2 years. Installed three round bowl western toilets, two upstairs and one downstairs. All work has been thoroughly tested for leaks and verified operational at time of completion. Informed customer the upstairs master bathroom toil
Doraville, GA 30340
Customer contacted us regarding multiple leaking toilets . Upon arrival, a diagnostic evaluation was performed, which revealed that the toilets were significantly aged, and no longer cost-effective to repair. The customer was informed of our findings and advised the replacement would be the most reliable solution given the condition and age of the fixtures. Customer approved the recommendation. We are scheduled to return the following day to install And supply three new toilets.
Customer contacted us regarding multiple leaking toilets . Upon arrival, a diagnostic evaluation was performed, which revealed that the toilets were significantly aged, and no longer cost-effective to repair. The customer was informed of our findings and advised the replacement would be the most reliable solution given the condition and age of the fixtures. Customer approved the recommendation. We are scheduled to return the following day to install And supply three new toilets.
Braulio C.
Braulio C. Checked in
Customer contacted us regarding multiple leaking toilets . Upon arrival, a diagnostic evaluation was performed, which revealed that the toilets were significantly aged, and no longer cost-effective to repair. The customer was informed of our findings and advised the replacement would be the most reliable solution given the condition and age of the fixtures. Customer approved the recommendation. We are scheduled to return the following day to install And supply three new toilets.
Doraville, GA 30340
Review
Shawn is extremely knowledgeable and provides great customer service!
Steve - Doraville, GA 30340
Review
Fantastic service! Very detailed and helpful
Richard - Doraville, GA 30340
Customer wanted to take a look at a few items gave options for repairs/replacement. Customer also wanted us to dig down to identify material for water service found material to be 1 inch soft copper, which comes through penetration for home.
Customer wanted to take a look at a few items gave options for repairs/replacement. Customer also wanted us to dig down to identify material for water service found material to be 1 inch soft copper, which comes through penetration for home.
Cody A.
Cody A. Checked in
Customer wanted to take a look at a few items gave options for repairs/replacement. Customer also wanted us to dig down to identify material for water service found material to be 1 inch soft copper, which comes through penetration for home.
Doraville, GA 30340
 Call for toilet not flushing well.

Arrived and met with Steve. He has a toilet in the basement that wasn’t flushing well. This morning he almost cancelled the call because it appeared to be working, and on the third test flush he noticed irregularities again, as well as water on the floor.

Pulled toilet and ran sewer machine and camera to clear line. When pulling toilet we found sewage had built up under the toilet, and some type of worms or pests were massing under the toilet. Cleaned and sanitized as best as possible. Cleared line and inspected with the camera. Found soft tissue blockage. Cast iron in house is in poor condition, and has bellies. I strongly encourage replacing the lines. Toilet flange is not a correct flange, and is some kind of remedial solution to replacing the flange in the floor. 

We reinstalled the toilet with existing flange after discussing concerns and risks of leaving this. Steve is aware that the flange is not sealed, and adhesives were required to set t
 Call for toilet not flushing well.

Arrived and met with Steve. He has a toilet in the basement that wasn’t flushing well. This morning he almost cancelled the call because it appeared to be working, and on the third test flush he noticed irregularities again, as well as water on the floor.

Pulled toilet and ran sewer machine and camera to clear line. When pulling toilet we found sewage had built up under the toilet, and some type of worms or pests were massing under the toilet. Cleaned and sanitized as best as possible. Cleared line and inspected with the camera. Found soft tissue blockage. Cast iron in house is in poor condition, and has bellies. I strongly encourage replacing the lines. Toilet flange is not a correct flange, and is some kind of remedial solution to replacing the flange in the floor. 

We reinstalled the toilet with existing flange after discussing concerns and risks of leaving this. Steve is aware that the flange is not sealed, and adhesives were required to set t
Shawn B.
Shawn B. Checked in
Call for toilet not flushing well. Arrived and met with Steve. He has a toilet in the basement that wasn’t flushing well. This morning he almost cancelled the call because it appeared to be working, and on the third test flush he noticed irregularities again, as well as water on the floor. Pulled toilet and ran sewer machine and camera to clear line. When pulling toilet we found sewage had built up under the toilet, and some type of worms or pests were massing under the toilet. Cleaned and sanitized as best as possible. Cleared line and inspected with the camera. Found soft tissue blockage. Cast iron in house is in poor condition, and has bellies. I strongly encourage replacing the lines. Toilet flange is not a correct flange, and is some kind of remedial solution to replacing the flange in the floor. We reinstalled the toilet with existing flange after discussing concerns and risks of leaving this. Steve is aware that the flange is not sealed, and adhesives were required to set t
Doraville, GA 30340
Checked make sure that copper line is not connect to gas to fire place
Checked make sure that copper line is not connect to gas to fire place
Tim C.
Tim C. Checked in
Checked make sure that copper line is not connect to gas to fire place
Doraville, GA 30340
Review
We had water leaking from right by our meter all day yesterday. The county didn’t make it out until 7:15pm to tell us it wasn’t in their purview. We frantically called TE but the soonest they could come was the next morning (after water had already been flowing all day). Luckily, Tim Chen responded and made it out to us within a a couple of hours of us contacting him. He resolved the issue within an hour or so. It was late and we were so grateful that he came out to take care of it instead of leaving it gushing all night. We will definitely stick with them for future plumbing needs.
Ben - Doraville, GA 30340
Emergency plumbing services, water running out after water meter on customer side , we dug up area after meter , found problem is from a sharkbite fitting which not supposed use for underground, we cut section pipe , replaced with 3/4 pex b fitting and pipe , tested after repair , no more leaks
Emergency plumbing services, water running out after water meter on customer side , we dug up area after meter , found problem is from a sharkbite fitting which not supposed use for underground, we cut section pipe , replaced with 3/4 pex b fitting and pipe , tested after repair , no more leaks
Tim C.
Tim C. Checked in
Emergency plumbing services, water running out after water meter on customer side , we dug up area after meter , found problem is from a sharkbite fitting which not supposed use for underground, we cut section pipe , replaced with 3/4 pex b fitting and pipe , tested after repair , no more leaks
Doraville, GA 30340
Customer did not like the Kohler ADA toilet ( too high ) , we replaced a standard height western toilet at no charge today
Customer did not like the Kohler ADA toilet ( too high ) , we replaced a standard height western toilet at no charge today
Tim C.
Tim C. Checked in
Customer did not like the Kohler ADA toilet ( too high ) , we replaced a standard height western toilet at no charge today
Doraville, GA 30340
Review
We had an apparently hard to fit bathtub pipe and multiple plumber visits had us buying several different replacement tub spouts, none of which would work. Finally, Tim Chen came out and fixed it with the original hardware. We can finally shower and can return the other three items for a refund! Woo hoo! Thanks, Tim
Tracy - Doraville, GA 30340
Installed customer supplied tub spout
Installed customer supplied tub spout
Tim C.
Tim C. Checked in
Installed customer supplied tub spout
Doraville, GA 30340
Remove existing toilet and haul away. Install customer supplied toilet and repair toilet flange.

 Customer needed toilet replaced. Gave customer quote to install customer provided toilet and customer agreed. Removed old toilet and hauled the way. Inspected flange and found that flange was broken and recommended to customer to have it repaired. Went ahead and made repair on flange. Set new toilet down and tested. No leaks present at this time. Caulked around base of toilet and cleaned up work area. Would let caulking dry for minimum of 12 hours before use.
Remove existing toilet and haul away. Install customer supplied toilet and repair toilet flange.

 Customer needed toilet replaced. Gave customer quote to install customer provided toilet and customer agreed. Removed old toilet and hauled the way. Inspected flange and found that flange was broken and recommended to customer to have it repaired. Went ahead and made repair on flange. Set new toilet down and tested. No leaks present at this time. Caulked around base of toilet and cleaned up work area. Would let caulking dry for minimum of 12 hours before use.
Simeon R.
Simeon R. Checked in
Remove existing toilet and haul away. Install customer supplied toilet and repair toilet flange. Customer needed toilet replaced. Gave customer quote to install customer provided toilet and customer agreed. Removed old toilet and hauled the way. Inspected flange and found that flange was broken and recommended to customer to have it repaired. Went ahead and made repair on flange. Set new toilet down and tested. No leaks present at this time. Caulked around base of toilet and cleaned up work area. Would let caulking dry for minimum of 12 hours before use.
Doraville, GA 30340
Review
Chase and Christian did a great job and very quickly. Much appreciated.
Michael - Doraville, GA 30340
Old laundry machine valves leaking upon arrival. Customer states the valves constantly drip and they no longer use them. Gave customer the option to replace it with new valves or capping the old water lines. Gave customer both estimates, customer chose to just cap the water lines. Capped off old water lines and left in the wall. Turned water back on to check for leaks, found no leaks. No leaks upon departure
Old laundry machine valves leaking upon arrival. Customer states the valves constantly drip and they no longer use them. Gave customer the option to replace it with new valves or capping the old water lines. Gave customer both estimates, customer chose to just cap the water lines. Capped off old water lines and left in the wall. Turned water back on to check for leaks, found no leaks. No leaks upon departure
Chase B.
Chase B. Checked in
Old laundry machine valves leaking upon arrival. Customer states the valves constantly drip and they no longer use them. Gave customer the option to replace it with new valves or capping the old water lines. Gave customer both estimates, customer chose to just cap the water lines. Capped off old water lines and left in the wall. Turned water back on to check for leaks, found no leaks. No leaks upon departure
Doraville, GA 30340
This job replaced the pressure reducing valve with a Zearn NR 3XLPRVW union it is the only PRV that would fit in its space couldn’t use any other without re-typing it. The customer does not have a meter. The water is shut down by the HOA. He does have a shut off valve, but everything is too close to each other to essentially re-pipe it properly so therefore went ahead and installed the double union PRV there’s no leaks set to 65 pounds For replace the shower drain in the master bathroom on the stall install a new P-trap. However it started leaking so I went back with a new solvent, weld PVC 2 inch P-trap and fix the leak by cutting it out and redoing it essentially once that was installed, there’s no leaks. The customer requested to leave the shower great off Because he will be putting on a different one than the one that oatey supplies. At this time, there’s no leaks customers back by one year warranty parts and labor no further issues at this time.
This job replaced the pressure reducing valve with a Zearn NR 3XLPRVW union it is the only PRV that would fit in its space couldn’t use any other without re-typing it. The customer does not have a meter. The water is shut down by the HOA. He does have a shut off valve, but everything is too close to each other to essentially re-pipe it properly so therefore went ahead and installed the double union PRV there’s no leaks set to 65 pounds For replace the shower drain in the master bathroom on the stall install a new P-trap. However it started leaking so I went back with a new solvent, weld PVC 2 inch P-trap and fix the leak by cutting it out and redoing it essentially once that was installed, there’s no leaks. The customer requested to leave the shower great off Because he will be putting on a different one than the one that oatey supplies. At this time, there’s no leaks customers back by one year warranty parts and labor no further issues at this time.
Shane  S.
Shane S. Checked in
This job replaced the pressure reducing valve with a Zearn NR 3XLPRVW union it is the only PRV that would fit in its space couldn’t use any other without re-typing it. The customer does not have a meter. The water is shut down by the HOA. He does have a shut off valve, but everything is too close to each other to essentially re-pipe it properly so therefore went ahead and installed the double union PRV there’s no leaks set to 65 pounds For replace the shower drain in the master bathroom on the stall install a new P-trap. However it started leaking so I went back with a new solvent, weld PVC 2 inch P-trap and fix the leak by cutting it out and redoing it essentially once that was installed, there’s no leaks. The customer requested to leave the shower great off Because he will be putting on a different one than the one that oatey supplies. At this time, there’s no leaks customers back by one year warranty parts and labor no further issues at this time.
Doraville, GA 30360
Call to provide estimate for gas line to fireplace.

Arrived and inspected site. Inspection revealed that there is no pressure regulating valve on home. Water volume consistent with galvanized waterline.  Likely old galvanized water main from meter to home. Hose spigot relocation is feasible, and I have provided estimate for that work. Gas line installation is possible, and I have provided an estimate for that work.


Measurement notes. fireplace from corner. (106”) (229” from corner to gas meter).


Fireplace gas line
Ice maker line
Water hammer in shower, hot side
Hose spigot relocate and replace
Call to provide estimate for gas line to fireplace.

Arrived and inspected site. Inspection revealed that there is no pressure regulating valve on home. Water volume consistent with galvanized waterline.  Likely old galvanized water main from meter to home. Hose spigot relocation is feasible, and I have provided estimate for that work. Gas line installation is possible, and I have provided an estimate for that work.


Measurement notes. fireplace from corner. (106”) (229” from corner to gas meter).


Fireplace gas line
Ice maker line
Water hammer in shower, hot side
Hose spigot relocate and replace
Shawn B.
Shawn B. Checked in
Call to provide estimate for gas line to fireplace. Arrived and inspected site. Inspection revealed that there is no pressure regulating valve on home. Water volume consistent with galvanized waterline. Likely old galvanized water main from meter to home. Hose spigot relocation is feasible, and I have provided estimate for that work. Gas line installation is possible, and I have provided an estimate for that work. Measurement notes. fireplace from corner. (106”) (229” from corner to gas meter). Fireplace gas line Ice maker line Water hammer in shower, hot side Hose spigot relocate and replace
Doraville, GA 30340
Review
Not the cheapest and not the most expensive, but they always do a great job, I call them anytime I have a residential plumbing issue
John Dye - Doraville, GA 30340
Response from Chen Plumbing:

Thank you for sharing this, John. We are glad you continue to call on us and that our work has earned your trust over time. We are always here whenever you need help.

We were called out today due to clients 7 yr old nat gas water heater leaking out in the basement. So, we replaced the failed water heater with new Rheem pro series 50 gal SHORT nat gas water heater. Old unit was a tall model, and the venting was not acceptable with how tight it was, so a short model was the only option. New unit was installed in a pan with a cap in it per code, and a new ball valve shutoff, new coated gas flex and gas shutoff, new properly supported thermal expansion tank per code, and all new vent pipe to the tie in point. Water was done in copper pipe and propress fittings. Got air out and turned unit on. No issues. 


6 yr manufacturer warranty on tank
2 yr labor warranty
We were called out today due to clients 7 yr old nat gas water heater leaking out in the basement. So, we replaced the failed water heater with new Rheem pro series 50 gal SHORT nat gas water heater. Old unit was a tall model, and the venting was not acceptable with how tight it was, so a short model was the only option. New unit was installed in a pan with a cap in it per code, and a new ball valve shutoff, new coated gas flex and gas shutoff, new properly supported thermal expansion tank per code, and all new vent pipe to the tie in point. Water was done in copper pipe and propress fittings. Got air out and turned unit on. No issues. 


6 yr manufacturer warranty on tank
2 yr labor warranty
Brylen W.
Brylen W. Checked in
We were called out today due to clients 7 yr old nat gas water heater leaking out in the basement. So, we replaced the failed water heater with new Rheem pro series 50 gal SHORT nat gas water heater. Old unit was a tall model, and the venting was not acceptable with how tight it was, so a short model was the only option. New unit was installed in a pan with a cap in it per code, and a new ball valve shutoff, new coated gas flex and gas shutoff, new properly supported thermal expansion tank per code, and all new vent pipe to the tie in point. Water was done in copper pipe and propress fittings. Got air out and turned unit on. No issues. 6 yr manufacturer warranty on tank 2 yr labor warranty
Doraville, GA 30340
For this CUSTOMER, baby shower drain that is leaking into the trap. However, there is some water damage that I would recommend getting taken a look at before we begin work for cutting out the drywall and trying to locate the leak appliable water restoration will be coming out to take a look before we begin work. The pressure reducing valve also needs to be replaced is a doubleunion Cumbraco, I may need to re-pipe and replace the pressure reducing valve with a 25 AV at this time. The customer wants to see what the mitigation company says before proceeding with the replacement of the drain.
For this CUSTOMER, baby shower drain that is leaking into the trap. However, there is some water damage that I would recommend getting taken a look at before we begin work for cutting out the drywall and trying to locate the leak appliable water restoration will be coming out to take a look before we begin work. The pressure reducing valve also needs to be replaced is a doubleunion Cumbraco, I may need to re-pipe and replace the pressure reducing valve with a 25 AV at this time. The customer wants to see what the mitigation company says before proceeding with the replacement of the drain.
Shane  S.
Shane S. Checked in
For this CUSTOMER, baby shower drain that is leaking into the trap. However, there is some water damage that I would recommend getting taken a look at before we begin work for cutting out the drywall and trying to locate the leak appliable water restoration will be coming out to take a look before we begin work. The pressure reducing valve also needs to be replaced is a doubleunion Cumbraco, I may need to re-pipe and replace the pressure reducing valve with a 25 AV at this time. The customer wants to see what the mitigation company says before proceeding with the replacement of the drain.
Doraville, GA 30360
Customer stated that they needed help replacing tub spout. Tub spout customer has ordered is slightly different than the original one and requires a more invasive approach to replace it. Customer didn’t want us to take the invasive route to install tub spout that she currently has. So Customer ordered another tub spout and will give us a call once it comes in.
Customer stated that they needed help replacing tub spout. Tub spout customer has ordered is slightly different than the original one and requires a more invasive approach to replace it. Customer didn’t want us to take the invasive route to install tub spout that she currently has. So Customer ordered another tub spout and will give us a call once it comes in.
Simeon R.
Simeon R. Checked in
Customer stated that they needed help replacing tub spout. Tub spout customer has ordered is slightly different than the original one and requires a more invasive approach to replace it. Customer didn’t want us to take the invasive route to install tub spout that she currently has. So Customer ordered another tub spout and will give us a call once it comes in.
Doraville, GA 30340
Returned to install customer supplied gas control valve and burner assembly. Installed new gas control valve and burner assembly. Turned gas and water back on no leaks, fired up unit. Unit is working properly and no leaks upon departure
Returned to install customer supplied gas control valve and burner assembly. Installed new gas control valve and burner assembly. Turned gas and water back on no leaks, fired up unit. Unit is working properly and no leaks upon departure
Chase B.
Chase B. Checked in
Returned to install customer supplied gas control valve and burner assembly. Installed new gas control valve and burner assembly. Turned gas and water back on no leaks, fired up unit. Unit is working properly and no leaks upon departure
Doraville, GA 30340
Replaced house sewer line with pvc and new clean outs installed
Replaced house sewer line with pvc and new clean outs installed
Tim C.
Tim C. Checked in
Replaced house sewer line with pvc and new clean outs installed
Doraville, GA 30340
Customer wanting pvc lines cleaned out upon arrival. Customer has wires that were ran through the pvc lines removed. After checking found pvc lines do not drain they make a U shape under the sidewalk, informed customer we could dig down below ground, cut the pvc and glue a cap on each one and cover up. Gave customer estimate customer approved estimate. Dug down on all 8 pvc lines and cut them below grade and glued caps on all of them. Covered the caps back underground.
Customer wanting pvc lines cleaned out upon arrival. Customer has wires that were ran through the pvc lines removed. After checking found pvc lines do not drain they make a U shape under the sidewalk, informed customer we could dig down below ground, cut the pvc and glue a cap on each one and cover up. Gave customer estimate customer approved estimate. Dug down on all 8 pvc lines and cut them below grade and glued caps on all of them. Covered the caps back underground.
Chase B.
Chase B. Checked in
Customer wanting pvc lines cleaned out upon arrival. Customer has wires that were ran through the pvc lines removed. After checking found pvc lines do not drain they make a U shape under the sidewalk, informed customer we could dig down below ground, cut the pvc and glue a cap on each one and cover up. Gave customer estimate customer approved estimate. Dug down on all 8 pvc lines and cut them below grade and glued caps on all of them. Covered the caps back underground.
Doraville, GA 30340
Replaced a 40 gallon gas water heater with Rheem pro tank , Pan , expansion tank and new relief line to outside
Replaced a 40 gallon gas water heater with Rheem pro tank , Pan , expansion tank and new relief line to outside
Tim C.
Tim C. Checked in
Replaced a 40 gallon gas water heater with Rheem pro tank , Pan , expansion tank and new relief line to outside
Doraville, GA 30340
Review
Very happy with our experiences with Chen Plumbing. Found a plumbing company we can trust.
Andrew Strain - Doraville, GA 30340
Response from Chen Plumbing:

Thank you for the review, Andrew. We are really glad you feel you can count on us and that your experiences have been positive. We are always here whenever you need us.

Review
Great customer service. Very polite and knowledgeable.
Andy - Doraville, GA 30340
Chase B.
Chase B. Checked in
Customers water heater not lighting upon arrival. Customer stated he was doing the yearly service and after draining and trying to relight the water heater it would no longer light. Informed customer we could attempt to light it first. Gave customer estimate, customer approved estimate. After attempting to light found burner assembly not working properly. Informed customer we would need to call ao smith and have the parts shipped in since the water heater was under warranty. Have new gas control valve and burner assembly being shipped over night. Customer will call once the parts come in. Customer paid for us attempting to relight the water heater today. Informed customer that will be credited towards the cost when the new parts come in. Customer will pay $291.79 when we return to install the parts
Doraville, GA 30340
Review
I love Chen plumbing. They are always friendly and do an amazing job. Thank you!!
Jae - Doraville, GA 30340
Review
I have always been pleased with Chen Plumbing- and today was another great experience. Professional, courteous, and informative every step of the way.
Mike - Doraville, GA 30340
Review
Very professional informative time efficient
Laura - Doraville, GA 30340
Review
Simeon was awesome and very helpful. Highly recommend !
Nick - Doraville, GA 30340
Review
Tim did a great job working the problem and getting to a solution.
Chris - Doraville, GA 30360
Review
Fantastic job thanks
Keith - Doraville, GA 30360
Review
Great timely service. Technicians were polite and friendly.
Kathy - Doraville, GA 30340
Review
i was informed given several things i could do to fix my problem the chose was mind.
arline durmer - Doraville, GA 30340
Response from Chen Plumbing:

Arline, thank you for your review. We’re glad our team could give you options and let you choose what worked best for you.

Review
Cody A. worked for 2 days to fix our plumbing issues. Knowledgeable, professional and courteous. Extremely pleased with service and communication provided by Chen Plumbing.
Brenda - Doraville, GA 30360
Review
I called Chen plumbing on Saturday afternoon for kitchen sink not draining. Kevin was able to come out Sunday morning, did a great job on the stubborn cligged pipes, and left my sink draining beautifully. Five stars.
Jenna May Kim - Doraville, GA 30340
Response from Chen Plumbing:

Jenna, thanks for calling us on a weekend and for the five stars. Kevin will be glad to hear this.

Review
Kevin was on time (on Sunday morning) and did great work even though the pipes were stubbornly clogged. Very happy with his work.
Jenna - Doraville, GA 30340
Review
Tim was prompt and very professional. He was able to isolate the problem quickly and resolve it. He is now my go to plumber.
Bill - Doraville, GA 30340
Review
Tim saved the day. Didnt give up and got the problem solved. Really appreciate it!
Christopher Geis - Doraville, GA 30360
Response from Chen Plumbing:

Thank you, Christopher. We’re glad Kevin was able to get to the bottom of the issue and bring it to a resolution. We’ll be here whenever your home needs us again.

Review
Came highly recommended by several neighbors on FB. Dis nit disappointed. Honest, knowledgeable, approachable
Theresa - Doraville, GA 30340
Review
Chen Plumbing customer service from the call center to the plumbers that come out is great.
Darryl - Doraville, GA 30340
Review
My first experience with Chen Plumbing and I’ve been pleased.
Annette - Doraville, GA 30340
Review
Cody always goes above and beyond the call of duty! He is exceptional and SUPERB!! He saved me from suffering a long day and night!! Service was EXCELLENT!!!
Lisa - Doraville, GA 30340
Review
Cody did an excellent job of installing our new hot water heater. He knew what he was doing, explained everything well and was good to work with.
Jenny Ginn - Doraville, GA 30340
Response from Chen Plumbing:

Hey Jenny, thank you for the great review! We're glad to hear Cody took good care of you and that everything with your new water heater went smoothly. We appreciate your business and are always here if you need us in the future.

Review
Great company! Came quickly and provided courteous and efficient service! Good people!
brian rosen - Doraville, GA 30340
Response from Chen Plumbing:

Thank you Brian! We’re glad we could get to you quickly and provide the service you needed. We are ready to help when you need us again. Thankyou.

Review
Simon, our Chen Plumbing plumber, was courteous, informative, and efficient with his assessment and repair to our hot water heater expansion tank. Chen Plumbing responded to our semi urgent situation quickly and courteously! Highly recommend!!
Brian - Doraville, GA 30340
Review
Very knowledgeable, great work & communications.
Silas - Doraville, GA 30340
Review
Braulio & his brother returned to my house to work on another issue I was having. They were able to diagnose and fix the problem within minutes. Really appreciate these guys and will be using them in the future
Kyle - Doraville, GA 30340
Review
Great experience and expert service. Recommend 100%
Debra Tala - Doraville, GA 30340
Response from Chen Plumbing:

Hey Debra, we really appreciate that—thank you for the kind words and the 100% recommendation! It means a lot, and we're always here if you need anything down the road.

Review
Matthew was extremely knowledgeable and was able to answer all my questions thoroughly. The service was fast and there was no mess left for me to clean up afterwards. Very happy. Recommend 100%!
Deborah - Doraville, GA 30340
Review
Kyle McDonald - Doraville, GA 30340
Response from Chen Plumbing:

Thank you Kyle! We’re glad everything went well.

Review
Braulio was very professional and helpful! While he wasnt the bearer of great news, he was patient in explaining our situation. He provided services promptly and effectively!
Kathryn DeNatale - Doraville, GA 30340
Response from Chen Plumbing:

Hey Kathryn, thanks for taking the time to share this. We know plumbing news isn’t always what folks hope for, so we’re glad Braulio could walk you through it with patience and care. We appreciate the trust and are always here if you need us.

Review
Quick and efficient service.
Anirudh Bishnoi - Doraville, GA 30340
Response from Chen Plumbing:

Thank you, Anirudh, for your kind words about our quick and efficient service; we appreciate your feedback!

Review
Christopher Walker - Doraville, GA 30340
Response from Chen Plumbing:

Thank you so much Christopher! Let us know if you ever need anything, we are here to help!

Review
I have been a customer for decades! Tim Chen never disappoints and Cody is the best!
Carol Ramirez - Doraville, GA 30340
Response from Chen Plumbing:

Thank you, Carol! We appreciate your feedback!

Review
Juan was sent to our house to look at a leaking pipe. He returned the next day to repair it (not an emergency). He did a fantastic job explaining everything and the price was fair.
Tanya Mercurio - Doraville, GA 30340
Response from Chen Plumbing:

Thank you, Tanya, for your kind words about Juan's work; we're glad he could help you with the leaking pipe and provide clear explanations along with fair pricing.

Review
Tim Chen has worked on several plumbing projects on our house and I would rate them 5 stars on all of them. Max did a wonderful job today fixing our utility sink and toilet. Thank you, Douglas
douglasatlaldo - Doraville, GA 30340
Response from Chen Plumbing:

Thank you Douglas!