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Chen Plumbing provides air conditioning, heating, water heater and plumbing services to the residents of Cumming, GA and the surrounding areas since 1998!

Read our reviews and find out why your neighbors consider us to be their nearby heating and air company and local plumber in Cumming, GA.

Recent Jobs and Reviews in Cumming, GA

Rated 5.0 out of 5 stars based on 7 customer reviews

Customers say: # Sentiment Analysis Summary The reviews reflect an overwhelmingly positive sentiment toward the plumbing service. Customers consistently express high satisfaction with the professionalism, knowledge, and efficiency demonstrated by the service providers. The reviews highlight excellent customer service as a recurring theme, with particular appreciation for clear communication, thorough explanations of issues and solutions, and prompt arrival times. Many customers mention the technicians' honesty and straightforwardness when discussing problems and pricing options. Timeliness is another frequently praised aspect, with numerous mentions of quick response times and efficient completion of work. The overall tone is decidedly positive, with many customers indicating they would use the service again or recommend it to others. There is a strong sense of trust and confidence in the quality of work performed, with several customers noting they have been repeat clients over many years. The professional demeanor and respectfulness of the technicians in customers' homes also stands out as a consistent positive attribute throughout the reviews.

Our Local Reviews by City

Job Locations and Reviews

For this customer, they are claiming that they hear a sound from the water heater. It’s making a clicking noise however, when I was there couldn’t find the source of the clicking noise. We hear a clicking noise at all however, the water pressure is at 80 psi the pressure gauge that I have is off by 20 pounds. In addition to that pressure reducing valve needs to be replaced. The customer has a recirculation pump on their water heater that also needs to be replaced due to the fact that it is no longer working and functioning properly in addition to that the water heater at the bottom near the Burner assembly on the inside has a lot of rust and water buildup around the tank however, it is not leaking on the outside of the tank. It is definitely leaking somewhere internally. Recommend you get everything replaced as soon as possible.
For this customer, they are claiming that they hear a sound from the water heater. It’s making a clicking noise however, when I was there couldn’t find the source of the clicking noise. We hear a clicking noise at all however, the water pressure is at 80 psi the pressure gauge that I have is off by 20 pounds. In addition to that pressure reducing valve needs to be replaced. The customer has a recirculation pump on their water heater that also needs to be replaced due to the fact that it is no longer working and functioning properly in addition to that the water heater at the bottom near the Burner assembly on the inside has a lot of rust and water buildup around the tank however, it is not leaking on the outside of the tank. It is definitely leaking somewhere internally. Recommend you get everything replaced as soon as possible.
Shane S.
Shane S. Checked in
For this customer, they are claiming that they hear a sound from the water heater. It’s making a clicking noise however, when I was there couldn’t find the source of the clicking noise. We hear a clicking noise at all however, the water pressure is at 80 psi the pressure gauge that I have is off by 20 pounds. In addition to that pressure reducing valve needs to be replaced. The customer has a recirculation pump on their water heater that also needs to be replaced due to the fact that it is no longer working and functioning properly in addition to that the water heater at the bottom near the Burner assembly on the inside has a lot of rust and water buildup around the tank however, it is not leaking on the outside of the tank. It is definitely leaking somewhere internally. Recommend you get everything replaced as soon as possible.
Cumming, GA 30040
Came out for a water heater the 5em Lot light was not staying lit. Water heater was 8-9 years. Received approval to replace the tank. Installed new Rheem 50 gallon gas after heater. Installed new expansion tank set to 75 psi. Tested to ensure proper function and a leak free install. No further issue at this time.
Came out for a water heater the 5em Lot light was not staying lit. Water heater was 8-9 years. Received approval to replace the tank. Installed new Rheem 50 gallon gas after heater. Installed new expansion tank set to 75 psi. Tested to ensure proper function and a leak free install. No further issue at this time.
Dawson F.
Dawson F. Checked in
Came out for a water heater the 5em Lot light was not staying lit. Water heater was 8-9 years. Received approval to replace the tank. Installed new Rheem 50 gallon gas after heater. Installed new expansion tank set to 75 psi. Tested to ensure proper function and a leak free install. No further issue at this time.
Cumming, GA 30028
Review
Shawn was an absolute pleasure to work with. We had a major leak around Christmastime and needed repairs ASAP before having company for the holidays. He turned a seemingly super stressful problem into an even better solution that we didnt even think was possible. Shawn arrived the same day I called even though they were really busy due to the holidays. He explained the issue but reassured us that insurance would cover the repairs which was such a relief because we all know money gets tight around the holidays. Overall, 11/10 experience and I will be using this company in the future for any and all my plumbing needs!
Camryn Sammond - Cumming, GA 30041
Response from Chen Plumbing:

Thank you so much for sharing this, Camryn. We are really glad Shawn was able to step in quickly, ease the stress, and find a solution that worked for you during such a busy time. It means a lot to know you felt supported, and we truly appreciate your trust moving forward.

Review
It was a great experience working with Shawn. He is very professional, knowledgeable, easy to talk to, and thorough. I would recommend him to anyone needing a plumber.
Kristian - Cumming, GA 30041
Call for toilet and tub backup. Arrived and met with Kristian. He states that the toilet and tub have been backed up, and sewage has leaked through garage ceiling. Sewage also came from under toilet on to the bathroom floor. While inspecting I ran water for approximately ten minutes (218-230pm) in the bathroom and was unable to replicate blockage. Blockage seems to have been on line serving upstairs bathroom and kitchen only, and downstairs bathroom has no signs of backup or leaks. Clean out outside shows no signs of overflowing, but is missing a cap. I believe this was a local soft tissue or grease blockage, and will provide an estimate to camera the sewer line. When inspecting sewer system I also discovered the pressure regulating valve has been dripping from corrosion on the incoming side. Pressure reads at 40psi at 255pm. Replaced dripping pressure regulating valve. Installed new thermal expansion tank and mounting bracket. Pressurized system and checked for leaks. Restoratio
Call for toilet and tub backup. Arrived and met with Kristian. He states that the toilet and tub have been backed up, and sewage has leaked through garage ceiling. Sewage also came from under toilet on to the bathroom floor. While inspecting I ran water for approximately ten minutes (218-230pm) in the bathroom and was unable to replicate blockage. Blockage seems to have been on line serving upstairs bathroom and kitchen only, and downstairs bathroom has no signs of backup or leaks. Clean out outside shows no signs of overflowing, but is missing a cap. I believe this was a local soft tissue or grease blockage, and will provide an estimate to camera the sewer line. When inspecting sewer system I also discovered the pressure regulating valve has been dripping from corrosion on the incoming side. Pressure reads at 40psi at 255pm. Replaced dripping pressure regulating valve. Installed new thermal expansion tank and mounting bracket. Pressurized system and checked for leaks. Restoratio
Shawn B.
Shawn B. Checked in
Call for toilet and tub backup. Arrived and met with Kristian. He states that the toilet and tub have been backed up, and sewage has leaked through garage ceiling. Sewage also came from under toilet on to the bathroom floor. While inspecting I ran water for approximately ten minutes (218-230pm) in the bathroom and was unable to replicate blockage. Blockage seems to have been on line serving upstairs bathroom and kitchen only, and downstairs bathroom has no signs of backup or leaks. Clean out outside shows no signs of overflowing, but is missing a cap. I believe this was a local soft tissue or grease blockage, and will provide an estimate to camera the sewer line. When inspecting sewer system I also discovered the pressure regulating valve has been dripping from corrosion on the incoming side. Pressure reads at 40psi at 255pm. Replaced dripping pressure regulating valve. Installed new thermal expansion tank and mounting bracket. Pressurized system and checked for leaks. Restoratio
Cumming, GA 30041
Came out to address issues with downstairs bathroom that were unrelated to the issue we fixed on our initial visit. Customer had another company out prior to any of the work we did. That company told customer there was a belly in the line and they were going to reroute the bathroom. They abandoned line and rerouted line roughly 20’ over to a stack that came down under the slab under the stairs. They installed this line going up hill the entire way. I left quote last time to address this issue of the downstairs bathroom backed up again. Line did eventually back up after a few months. Customer decided to properly address the issue. I had camera’d the abandoned line previously and knew that it was still in good shape. We jackhammered the slab in the bathroom, concrete was between 10-12” thick. Exposed the piping under the slab. Ran water in the tub and found it was pouring out of the pipe under the section of slab where the tub was sitting. Knew the p-trap must be broken. Notified homeown
Came out to address issues with downstairs bathroom that were unrelated to the issue we fixed on our initial visit. Customer had another company out prior to any of the work we did. That company told customer there was a belly in the line and they were going to reroute the bathroom. They abandoned line and rerouted line roughly 20’ over to a stack that came down under the slab under the stairs. They installed this line going up hill the entire way. I left quote last time to address this issue of the downstairs bathroom backed up again. Line did eventually back up after a few months. Customer decided to properly address the issue. I had camera’d the abandoned line previously and knew that it was still in good shape. We jackhammered the slab in the bathroom, concrete was between 10-12” thick. Exposed the piping under the slab. Ran water in the tub and found it was pouring out of the pipe under the section of slab where the tub was sitting. Knew the p-trap must be broken. Notified homeown
Dawson F.
Dawson F. Checked in
Came out to address issues with downstairs bathroom that were unrelated to the issue we fixed on our initial visit. Customer had another company out prior to any of the work we did. That company told customer there was a belly in the line and they were going to reroute the bathroom. They abandoned line and rerouted line roughly 20’ over to a stack that came down under the slab under the stairs. They installed this line going up hill the entire way. I left quote last time to address this issue of the downstairs bathroom backed up again. Line did eventually back up after a few months. Customer decided to properly address the issue. I had camera’d the abandoned line previously and knew that it was still in good shape. We jackhammered the slab in the bathroom, concrete was between 10-12” thick. Exposed the piping under the slab. Ran water in the tub and found it was pouring out of the pipe under the section of slab where the tub was sitting. Knew the p-trap must be broken. Notified homeown
Cumming, GA 30041
Tim C.
Tim C. Checked in
Check out, but no issues today
Cumming, GA 30028
Review
Great company! Great people!
Madhu - Cumming, GA 30041
Dawson F.
Dawson F. Checked in
Met with homeowner and gave different options to relocate hose bib on back of home.
Cumming, GA 30040
Quote tankless Install job today
Quote tankless Install job today
Tim C.
Tim C. Checked in
Quote tankless Install job today
Cumming, GA 30041
Call for slab leak. See previous invoice for initial call info. Leak detection has been out and marked the most likely site of a slab leak. Used demolition equipment to break floor and concrete, dig down to ruptured pipe. Found a pin hole on a 3/4 copper line. Cut out bad section and replaced with new copper pipe. Pressurized house and checked for leaks. Leak has been repaired. Backfilled hole, applied plastic water barrier. Installed rebar for new concrete. Poured new concrete, and applied correct adhesive to existing concrete wall to help bond new concrete. Concrete is rough grade, and ready for flooring contractor to apply final layer of sealant or self leveling compound if needed. Cleaned floors, walls, and all work space. Removed plastic and floor protectors. Cleaned mud and clay as best as possible from area surrounding water heater. While on site, Mahdu also mentioned pressure problems with a few faucets in the home. We checked hallway bathroom and found two issues, the ho
Call for slab leak. See previous invoice for initial call info. Leak detection has been out and marked the most likely site of a slab leak. Used demolition equipment to break floor and concrete, dig down to ruptured pipe. Found a pin hole on a 3/4 copper line. Cut out bad section and replaced with new copper pipe. Pressurized house and checked for leaks. Leak has been repaired. Backfilled hole, applied plastic water barrier. Installed rebar for new concrete. Poured new concrete, and applied correct adhesive to existing concrete wall to help bond new concrete. Concrete is rough grade, and ready for flooring contractor to apply final layer of sealant or self leveling compound if needed. Cleaned floors, walls, and all work space. Removed plastic and floor protectors. Cleaned mud and clay as best as possible from area surrounding water heater. While on site, Mahdu also mentioned pressure problems with a few faucets in the home. We checked hallway bathroom and found two issues, the ho
Shawn B.
Shawn B. Checked in
Call for slab leak. See previous invoice for initial call info. Leak detection has been out and marked the most likely site of a slab leak. Used demolition equipment to break floor and concrete, dig down to ruptured pipe. Found a pin hole on a 3/4 copper line. Cut out bad section and replaced with new copper pipe. Pressurized house and checked for leaks. Leak has been repaired. Backfilled hole, applied plastic water barrier. Installed rebar for new concrete. Poured new concrete, and applied correct adhesive to existing concrete wall to help bond new concrete. Concrete is rough grade, and ready for flooring contractor to apply final layer of sealant or self leveling compound if needed. Cleaned floors, walls, and all work space. Removed plastic and floor protectors. Cleaned mud and clay as best as possible from area surrounding water heater. While on site, Mahdu also mentioned pressure problems with a few faucets in the home. We checked hallway bathroom and found two issues, the ho
Cumming, GA 30041
Fixed house pvc sewer line back pitched in multiple area , include dig up outside with excavator correct slope , replaced a 50 gallon gas water heater with Rheem pro 6 years warranty heater , pan , expansion tank included
Fixed house pvc sewer line back pitched in multiple area , include dig up outside with excavator correct slope , replaced a 50 gallon gas water heater with Rheem pro 6 years warranty heater , pan , expansion tank included
Tim C.
Tim C. Checked in
Fixed house pvc sewer line back pitched in multiple area , include dig up outside with excavator correct slope , replaced a 50 gallon gas water heater with Rheem pro 6 years warranty heater , pan , expansion tank included
Cumming, GA 30040
Quoted three jobs today
Quoted three jobs today
Tim C.
Tim C. Checked in
Quoted three jobs today
Cumming, GA 30040
Back up main line to both bathroom in main floor , did camera inspection from clean out outside , did camera inspection together with customer,pipe showed back pitched all the way to septic tank , need correct slope with new line install from house to the septic tank , section of driveway need cut for this installation
Back up main line to both bathroom in main floor , did camera inspection from clean out outside , did camera inspection together with customer,pipe showed back pitched all the way to septic tank , need correct slope with new line install from house to the septic tank , section of driveway need cut for this installation
Tim C.
Tim C. Checked in
Back up main line to both bathroom in main floor , did camera inspection from clean out outside , did camera inspection together with customer,pipe showed back pitched all the way to septic tank , need correct slope with new line install from house to the septic tank , section of driveway need cut for this installation
Cumming, GA 30028
Client called us out today due to a water line leak inside the garage just above the water heater in the wall. It had caused a good bit of water damage in garage and to the inside pantry area as well. Referred reliable restoration to assess and deal with the water cleanup and put back. Due to the location of the leak, I had to uninstall the water heater to get access to the pipe in order to make the repair. Uninstalled the 2 yr old water heater then found a split 3/4” hot pex line just before it went up into the attic to feed rest of home. This is second leak on this same section of piping. This time, there was a split in the pipe about 2” long water was spraying out of. Removed tang section and repaired with a couple fittings and some pex a water piping. Before installing water heater back we tested for Leaks, there are none. Proceeded to reinstall the water heater and added new ball valve shutoff and new properly supported thermal expansion tank per code, as the previous install was
Client called us out today due to a water line leak inside the garage just above the water heater in the wall. It had caused a good bit of water damage in garage and to the inside pantry area as well. Referred reliable restoration to assess and deal with the water cleanup and put back. Due to the location of the leak, I had to uninstall the water heater to get access to the pipe in order to make the repair. Uninstalled the 2 yr old water heater then found a split 3/4” hot pex line just before it went up into the attic to feed rest of home. This is second leak on this same section of piping. This time, there was a split in the pipe about 2” long water was spraying out of. Removed tang section and repaired with a couple fittings and some pex a water piping. Before installing water heater back we tested for Leaks, there are none. Proceeded to reinstall the water heater and added new ball valve shutoff and new properly supported thermal expansion tank per code, as the previous install was
Brylen W.
Brylen W. Checked in
Client called us out today due to a water line leak inside the garage just above the water heater in the wall. It had caused a good bit of water damage in garage and to the inside pantry area as well. Referred reliable restoration to assess and deal with the water cleanup and put back. Due to the location of the leak, I had to uninstall the water heater to get access to the pipe in order to make the repair. Uninstalled the 2 yr old water heater then found a split 3/4” hot pex line just before it went up into the attic to feed rest of home. This is second leak on this same section of piping. This time, there was a split in the pipe about 2” long water was spraying out of. Removed tang section and repaired with a couple fittings and some pex a water piping. Before installing water heater back we tested for Leaks, there are none. Proceeded to reinstall the water heater and added new ball valve shutoff and new properly supported thermal expansion tank per code, as the previous install was
Cumming, GA 30040
I came today to install a new water service. I started by digging two holes one at the meter and one by the home. I also had to cut part of the drive way. Them I trench both the holes together. I also installed a meter box with a ball valve and stubbed a new line through the basement and hyropluged the hole. After I got the new pipe connected I tested it for leaks then I back filled the holes. Tested system and system is working properly with no leaks or issues.
I came today to install a new water service. I started by digging two holes one at the meter and one by the home. I also had to cut part of the drive way. Them I trench both the holes together. I also installed a meter box with a ball valve and stubbed a new line through the basement and hyropluged the hole. After I got the new pipe connected I tested it for leaks then I back filled the holes. Tested system and system is working properly with no leaks or issues.
Christian W.
Christian W. Checked in
I came today to install a new water service. I started by digging two holes one at the meter and one by the home. I also had to cut part of the drive way. Them I trench both the holes together. I also installed a meter box with a ball valve and stubbed a new line through the basement and hyropluged the hole. After I got the new pipe connected I tested it for leaks then I back filled the holes. Tested system and system is working properly with no leaks or issues.
Cumming, GA 30028
Homeowner states that they noticed water continuously leaks from two tub/showers that aren’t used very often and can sometimes take days to stop. Upon arrival I was greeted by homeowners and they showed the issues and expressed their concerns that too much water is wasted and consumed. I did my inspection and didn’t find anything else wrong other than the leaks and PRV pressure fluctuations but I highly recommend replacing the PRV and the two delta cartridges for the tub/showers to fix the leaking issue and prevent further leaks. Homeowners weren’t sure if they wanted to fix these issues right away and will let us know at a later date.
Homeowner states that they noticed water continuously leaks from two tub/showers that aren’t used very often and can sometimes take days to stop. Upon arrival I was greeted by homeowners and they showed the issues and expressed their concerns that too much water is wasted and consumed. I did my inspection and didn’t find anything else wrong other than the leaks and PRV pressure fluctuations but I highly recommend replacing the PRV and the two delta cartridges for the tub/showers to fix the leaking issue and prevent further leaks. Homeowners weren’t sure if they wanted to fix these issues right away and will let us know at a later date.
Eric V.
Eric V. Checked in
Homeowner states that they noticed water continuously leaks from two tub/showers that aren’t used very often and can sometimes take days to stop. Upon arrival I was greeted by homeowners and they showed the issues and expressed their concerns that too much water is wasted and consumed. I did my inspection and didn’t find anything else wrong other than the leaks and PRV pressure fluctuations but I highly recommend replacing the PRV and the two delta cartridges for the tub/showers to fix the leaking issue and prevent further leaks. Homeowners weren’t sure if they wanted to fix these issues right away and will let us know at a later date.
Cumming, GA 30040
Review
First time working with them. They came recommended by a friend. Very pleased and would work with them again.
natalie williams - Cumming, GA 30041
Response from Chen Plumbing:

We appreciate the review Natalie! We're here anytime you need us

Customer had jammed disposal. Unjammed and reset button on disposal. Ran disposal to check for leaks and proper function.
Customer had jammed disposal. Unjammed and reset button on disposal. Ran disposal to check for leaks and proper function.
Cody A.
Cody A. Checked in
Customer had jammed disposal. Unjammed and reset button on disposal. Ran disposal to check for leaks and proper function.
Cumming, GA 30041
Customer wanted to replace tankless with new tankless. Installed Navien 240A. Removed old recirculation pump as navien has internal pump. Also installed small TET. After install, checked area of work for leaks and proper function. Checked all areas of house for correct temp. Customer wanted to wait on PRV.
Customer wanted to replace tankless with new tankless. Installed Navien 240A. Removed old recirculation pump as navien has internal pump. Also installed small TET. After install, checked area of work for leaks and proper function. Checked all areas of house for correct temp. Customer wanted to wait on PRV.
Cody A.
Cody A. Checked in
Customer wanted to replace tankless with new tankless. Installed Navien 240A. Removed old recirculation pump as navien has internal pump. Also installed small TET. After install, checked area of work for leaks and proper function. Checked all areas of house for correct temp. Customer wanted to wait on PRV.
Cumming, GA 30041
Customer wants to wait to decide for tankless swap.
Customer wants to wait to decide for tankless swap.
Cody A.
Cody A. Checked in
Customer wants to wait to decide for tankless swap.
Cumming, GA 30041
Upon arrival, customer had broken hose bib adjacent to garage and driveway. There’s access in basement with ladder to cut copper line and replace. Psi is exceeding 110 and thermal expansion tank is compromised. Explained to customer importance of plumbing hardware for pressure in entire home. Customer declined work and wanted second opinion for better pricing.
Upon arrival, customer had broken hose bib adjacent to garage and driveway. There’s access in basement with ladder to cut copper line and replace. Psi is exceeding 110 and thermal expansion tank is compromised. Explained to customer importance of plumbing hardware for pressure in entire home. Customer declined work and wanted second opinion for better pricing.
Matthew C.
Matthew C. Checked in
Upon arrival, customer had broken hose bib adjacent to garage and driveway. There’s access in basement with ladder to cut copper line and replace. Psi is exceeding 110 and thermal expansion tank is compromised. Explained to customer importance of plumbing hardware for pressure in entire home. Customer declined work and wanted second opinion for better pricing.
Cumming, GA 30041
Pull/reset toilet, run camera towards septic tank. Rebuild old style delta shower valve, replace shower drain Ran camera 100’ down the line. Found septic tank was full and backing up roughly 30’ upstream in the drain. Homeowner said 4 people live here and tank hasn’t been pumped in 7 years. Replaced trainer in master bathroom shower. Rebuilt delta shower valve in upstairs guest bathroom. No fur5er issue at this time.
Pull/reset toilet, run camera towards septic tank. Rebuild old style delta shower valve, replace shower drain Ran camera 100’ down the line. Found septic tank was full and backing up roughly 30’ upstream in the drain. Homeowner said 4 people live here and tank hasn’t been pumped in 7 years. Replaced trainer in master bathroom shower. Rebuilt delta shower valve in upstairs guest bathroom. No fur5er issue at this time.
Dawson F.
Dawson F. Checked in
Pull/reset toilet, run camera towards septic tank. Rebuild old style delta shower valve, replace shower drain Ran camera 100’ down the line. Found septic tank was full and backing up roughly 30’ upstream in the drain. Homeowner said 4 people live here and tank hasn’t been pumped in 7 years. Replaced trainer in master bathroom shower. Rebuilt delta shower valve in upstairs guest bathroom. No fur5er issue at this time.
Cumming, GA 30040
Review
Very satisfied with the installation of the new water heater .Chris was very polite. He went over what would needed to be done and then provided an estimate. Once approved he went to work quickly and in a short time the new water heater was up and runnig. Very neat installation.
Rich C - Cumming, GA 30040
Response from Chen Plumbing:

Rich, we’re glad to hear you’re satisfied with the new water heater installation. We appreciate it.

Upon arrival customer stated he wanted a water heater quote. Gave customer estimate. Customer approved the estimate. I started by drain the old water heater and cutting it out. After the water heater was drained I took it out of the home and brought the new water heater inside. I installed the new water with a drain pan, a new ball valve, and new thermal expansion tank. After I made all the proper connections I filled the water heater up and got all the air out of the system and turned the water heater on. I informed the customer that it would take anywhere from 45 minutes to an hour for the water to get hot. Tested system and system is working properly with no issues or leaks.
Upon arrival customer stated he wanted a water heater quote. Gave customer estimate. Customer approved the estimate. I started by drain the old water heater and cutting it out. After the water heater was drained I took it out of the home and brought the new water heater inside. I installed the new water with a drain pan, a new ball valve, and new thermal expansion tank. After I made all the proper connections I filled the water heater up and got all the air out of the system and turned the water heater on. I informed the customer that it would take anywhere from 45 minutes to an hour for the water to get hot. Tested system and system is working properly with no issues or leaks.
Christian W.
Christian W. Checked in
Upon arrival customer stated he wanted a water heater quote. Gave customer estimate. Customer approved the estimate. I started by drain the old water heater and cutting it out. After the water heater was drained I took it out of the home and brought the new water heater inside. I installed the new water with a drain pan, a new ball valve, and new thermal expansion tank. After I made all the proper connections I filled the water heater up and got all the air out of the system and turned the water heater on. I informed the customer that it would take anywhere from 45 minutes to an hour for the water to get hot. Tested system and system is working properly with no issues or leaks.
Cumming, GA 30040
Tim C.
Tim C. Checked in
Replaced a toilet in master bath with we supplied western toilet today
Cumming, GA 30028
Dawson F.
Dawson F. Checked in
Came out to identify why sewage backed up into the home. Found cleanout outside with standing water. Flushed toilet inside and felt ground start vibrating. Dug around and found lift station lid underground. Opened lid to inspect pump. .4 hp zoeller sewage ejection pump. Spoke with homeowner who said original pump float switch went bad and they had to have it replaced. Appears that new float switch was installed too high in basin, allowing sewage to back up into line before pump activates and activates very frequently. Believe the frequency of the float switch engaging caused a failure to engage with the pump and caused the sewage to back up into the home. Notified homeowner of findings.
Cumming, GA 30040
Tim C.
Tim C. Checked in
Attempting to repair the master tub faucer with customer started and some parts already damaged
Cumming, GA 30040
Tim C.
Tim C. Checked in
We installed a new toilet seat today
Cumming, GA 30041
Dawson F.
Dawson F. Checked in
Basement bathroom continuing to back up after we corrected pitch under slab and on exterior of home. We flushed toilet multiple times and ran tub and sink last time and all were draining. Today arrived and found water was still draining, but very very slowly. Pulled toilet and camera’d from toilet. Found grease blockage that had occurred during the time before the pitch was corrected under the slab. Was able to clear most of the grease and restore flow. Ran all fixtures in downstairs bathroom to verify. Rerouted line has some spots that are flat, and branch line going to toilet is back pitched and holding approx 1” of water. Toilet is very old and I recommended we try replacing toilet before committing to jackhammering the slab under the bathroom. Left quote to replace toilet, also left quote to reroute the bathroom drains back to the existing drain that was previously capped off 6 years ago. Both lines have adequate depths where this would be possible. Branch line appears to be 3”. To
Cumming, GA 30041
Review
Prompt response
Tom - Cumming, GA 30040
Review
Very informative and thorough visit for an estimate. Thank you.
Betsy - Cumming, GA 30040
Review
So pleased! Come as a referral and excellent experience!
Chrisoula - Cumming, GA 30040
Review
Cody did an outstanding job prepping my shower for renovation and capping my tub water line beneath the floor. He explained what he was going to do and showed me the completed work at the end of the day. I am pleased with the quality of his work and that everything was done exactly as he said it would be done.
Jeff Chesen - Cumming, GA 30041
Response from Chen Plumbing:

Thank you, Jeff, for your kind words about Cody's work; we appreciate your feedback and are glad you are pleased with the quality and communication throughout the process.

Review
Experiencing a blocked and overflowing sewer in the midst of subzero weather was a daunting situation. Chen Plumbing's rapid response to my call was a true lifesaver. Their professionalism and honesty were evident from the start. Working diligently under extreme weather conditions, they efficiently resolved the issue with exceptional quality. I wholeheartedly recommend Chen Plumbing for their prompt and reliable service
Jean - Cumming, GA 30028
Response from Chen Plumbing:

Thank you for sharing your kind words with us. It means the world to us and to our entire team!

Review
Quick response !
Vivian - Cumming, GA 30040