Check Out Our Work in Smyrna, GA
Chen Plumbing provides air conditioning, heating, water heater and plumbing services to the residents of Smyrna, GA and the surrounding areas since 1998!
Read our reviews and find out why your neighbors consider us to be their nearby heating and air company and local plumber in Smyrna, GA.
Recent Jobs and Reviews in Smyrna, GA
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Job Locations and Reviews
Checked unit below , no leak at this time , customer did not want us to open the ceiling to investigate, charged the dispatch fee
Call for gas leak. Arrived and met with Mr. Craig on site. He explained that the gas company came out and said there is a gas leak. They confirmed that it could be detected inside the home, strongest seeming to be in the bathroom. After inspecting I found the following: Gas main on the left of the home. Home has gas water heater, gas stove, and previously had a gas furnace. Gas leak present and corrected at a union on the gas meter. Inside crawlspace, black iron, galvanized, and copper gas lines were present. When turning the meter on briefly, the meter ran constantly at full capacity, as if a gas line was disconnected somewhere. I verified stove and water heater were not disconnected. Crawlspace showed an old copper line, presumably serving the old furnace. When I turned the valve off, gas stopped escaping. Upon further inspection and during a separate repair, I found that the copper gas line had been severed roughly and left open. It appears that the line was cut with a saws all or
Great Communication
Customer originally called us out due to water damage, discovered on the floor. Upon performing an initial diagnostic evaluation, we determined that the source of leak was a waste line located within the wall that had been punctured by screw or nails. During our investigation, visible corrosion, and rust staining were present around the affected area, indicating that the fasteners had likely been embedded in pipe for an extended period of time. The prolonged exposure caused the screws and or nails to deteriorate and rust, resulting in a leak and subsequent water damage. Presented the customer with options for the necessary repairs, including removal and replacement of compromise section of piping. Customer approved the proposed work. Made appropriate repairs and thoroughly tested. All approved. Work has been completed and is functioning as intended.
Quoted a camera inspection with toilet pull and reset
Customer needing grinder pump added for outside pool house. Customer is in the process of installing a pool and pool house in the back yard but needs a grinder pump to pump waste back to outside sewer line in the front yard. Informed customer we could add a pump and pit and run a new line from the pit to the sewer line in the front yard. Gave customer estimate, customer approved estimate. Customer is going to a pay a deposit once the city approves our drawing. Informed customer we could possibly start Thursday as long as everything is approved and if the weather allows.
Found drain line have sudden drain failure due to screw in drain. Provided estimate to replace bad section.
Did camera scope inspection today from clean out inside garage , showed with customer, found no any issues , pipe is ABS pipe
Returned to install 40 gal gas tall water heater, new expansion tank, new shutoff, new pan, added drain for t&p and reworked gas with proper drip leg. Installed new water heater, and turned water back on to check for leaks, found no leaks. Turned gas on to water heater and fired up water heater. Water heater is fired up and working properly. Customer will have hot water in 45 minutes to an hour, no leaks upon departure
Installed new p trap under the bathroom sink with pipe connected to the old lead pipe out the wall
Performed win with Chen membership and checked all plumbing components and fixtures in home. Left estimate for a toilet rebuild and water service line replacement due to old line being galvanized. Also advised customer that there is no date on water heater and is missing label. Customer stated heater may be about 8 years old. Rebuilt toilet in far back bedroom bathroom. Rebuild internals of toilet with new fill valve, new flapper, and new toilet supply line. Test for proper operation and clean work space
Customer got a busted Prv in basement, water line is 3/4 “ CPVC pipe connected to 1.5 inches copper water fed to fire sprinkler system , because of age and condition of CPVC pipe , we had to shut off the main 1.5 copper line but old shut off valve next to driveway was not functioning without dug up use tools to turn off , we dug up turned off main line and add 1.5 inches propress ball valve before the house and fire line , we also installed new 3/4 propress ball valve and watts AUB 25 pressure reducing valve to stopped leak , water is back on and no any issues at present time . Discussed and signed up membership with Mr.lowe today also .
Customer has a wet spot on ceiling in basement bedroom. Customer wanted to know the source of the leak. Informed customer that without cutting the exact source cannot be determined. Customer preferred to know if it was wet or dry before cutting to see if the ceiling can just be repaired or not first. Didn’t charge the customer a dispatch fee since work couldn’t reasonably be done. Recommended Provision to put moisture detection equipment on the ceiling before cutting. Water pressure couldn’t be checked because customer had shut water off at the house.
Left invoice for install of 18 1/2 inch diameter water heater. Normal heater will not fit in area.
Return to complete quoted work. Removed water heater and installed new 50 gallon gas water heater. This included the addition of a drip pan, replacing the gas drip leg and gas hose to fix a gas leak. Installed thermal expansion tank, and new shut off valve. Removed old pressure regulating valve and installed new PRV. I checked the water in the home and the volume and pressure is much better than previously reported. Pressurized system and checked for leaks. Set water heater to standard temperature. Cleaned work space.
Customer had concerns about existing water heater vent and also sewer line. Took a look at vent and stated to customer that the vent is not fixable and that we will either have to install a power vent or a tankless water heater. Also came to the conclusion that bathroom in basement is on gravity because couldn’t find sewer injection pump and also heard water going through pipe from clean out outside. Will send estimates for repairs.
Call for water heater estimate. Met with Ms. Marjorie. She had a waterline installed and has been concerned with the noise the water heater is making. I inspected unit, and found it to be approximately 9-10 years old. The unit does not have a thermal expansion tank installed. The gas drip leg has a minor gas leak on the side branch of the tee. This leak was confirmed via gas leak detector and bubble solution, and video is attached. New waterline is 3/4 pex piping. The pipe is brought through the garage foundation without sleeping, using electrical tape asa sleeve. The grounding has been left disconnected under water heater. I was not able to determine if grounding was present elsewhere in the home. When checking the pressure, i found that there is a sure Wilkins double union PRV under the water heater. This has been replaced at some point in the past, but is not functioning. Pressure at front spigot read 100 psi, water heater and back spigot reads approximately 30 psi. Water heater
Inspected tankless water heater in garage. No issues at this time. Checked water pressure. No issues at this time.
Gave customer estimate to rough in basement sewer and water lines. Contractor would be responsible for finish.
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Stain in kitchen ceiling , opened ceiling checked found problem is leaking from tile shower pan , not plumbing pipe , told customer to call tile contractor to fix this problem.
Returned and replaced the broken yard hydrant by the front fence and rear yard hydrant by the back shed. Pressurized the line to allow proper testing of the connection points. No leaks were found. Ensured proper draining from both weep holes and put rocks around for a drain field. Backfilled the yard hydrants and ensure proper function again. Left the old rebar as well as the old yard hydrants by driveway per customer request. Cautioned customer to give the soft dirt time to dry.
For this customer, they have a water heater from 2016. It is a green water heater. The water heater has been off for a couple of months and or years unknown and it has started to grow bacteria inside of the unit however, the customer also complains of a smell indicating that it’s a possible issue with the anode rod inside of the water heater. However, the thermal expansion tank is not properly melted nor is the temperature and pressure relief line in order to properly do that would be in for more money rather than actually bringing the water heater up to code and go ahead with just a replacement. That is what I recommend at this time as we were replaced the unit. The customer advised us that he would like to pull a permit, so we can properly get the unit inspected. Customer is getting another estimate for this unit and he will get back to us on when he would like to get it installed. When we do this water heater, we will make sure that it passes inspection is up to code compliance.
Sending quote for water heater vent
This CUSTOMER they had a few different problems took a look at them. The garbage disposals red reset button was pushed in so I pushed it in and everything else started draining just fine. No issues with the garbage disposal however, the customer did have a slow draining sink in the master bathroom so I recommended we go ahead and take care of that took apart the P-trap and took apart the assembly, cleaned it all out, and I was able to get it all nice and clean once completed took a video of it flowing down the drain, and the customer is all set
When it rains it pours, literally... but when it does, I am so very thankful for companies like Chen Plumbing. Chase and Logan identified and repaired our leak with ease. I contacted them late last night and they messaged me straight away, arrived as on scheduled and completed the work in less than 2 hours. Thank you so much!!
Thank you, W! We're glad to hear that Chase and Logan were able to help you quickly and efficiently. Your appreciation means a lot to us!
Cast iron leaking upon arrival. Customer stated her husband found a leak in the kitchen sink drain line. After going in crawlspace found cast iron Y leaking. Informed customer we could cut out the bad section and replace it with pvc. Gave customer estimate, customer approved estimate. Cut out bad section of cast iron and replaced it with new 2 inch pvc. Informed customer we cleaned as much grease out of the cast iron line as we could. Ran sink for 10 minutes and line was flowing properly with no leaks. Drain line is working properly and no leaks upon departure
Cody came out to repair a broken drain. He was able to discuss with me my options and get the repair done fairly quickly. Amazing!
Thank you, Luke! We're glad to hear that Cody was able to provide you with options and complete the repair quickly. Your satisfaction is important to us!
Cody came out to repair a broken drain. He was able to discuss with me my options and get the repair done fairly quickly. Amazing!
I found Chen plumbing on thumbtack and the service has been top notch. Luz was great at communicating through the process and Braulio came to inspect the house the same day I called. I had a pretty bad leak from our service line outside with water pooling in my yard. Even though he already had jobs lined up, he offered to fix it the following day. Honoring his word, he came the next day and worked into the night. I have a lot of respect for him because we both knew it would be a tough job. Absolute A+ from my standpoint.
I found Chen plumbing on thumbtack and the service has been top notch. Luz was great at communicating through the process and Braulio came to inspect the house the same day I called. I had a pretty bad leak from our service line outside with water pooling in my yard. Even though he already had jobs lined up, he offered to fix it the following day. Honoring his word, he came the next day and worked into the night. I have a lot of respect for him because we both knew it would be a tough job. Absolute A+ from my standpoint.
Thank you so much for sharing your experience! We’re thrilled that Luz and Braulio took great care of you and followed through even with a tough job. It means a lot to hear your kind words and to know the repair was handled right. We truly appreciate your trust and support!
Great Job
Great service!
They were able to fit me in last minute. For an emergency pipe issue and fix it same day within three or four hours of me calling.
Hey Amanda, we’re glad we could be there when you needed us! Emergencies can be stressful, and we always do our best to respond quickly and get things fixed as soon as possible. If you ever need us again, don’t hesitate to reach out!
Professional, reasonable price, and good service. Juan and his partner came to do a sewer scope to diagnose an odor issue and checked my air vents in the attic and street side manholes. We found a potential issue in my garage attic connected to the water boiler that could have been causing a major problem. Nice guys, helpful and clean/courteous.
Thank you, Shlok, for your kind words! We're glad Juan and his partner were able to help identify the issue and provide you with great service. Your feedback means a lot to us!
Juan was very helpful in diagnosing a sewage smell issue that had been happening for several months. He answered all my questions during the sewer scope and his partner checked the vents and manholes to see if there were any issues that we might have missed. They weren’t able to find anything but gave me the video and advice I needed to pursue the issue further with the city or test my water boiler’s exhaust. Professional, reasonable price, and good service.
We've called this company twice now and both services were great. This last time we had Max come by to fix our clogged kitchen sink. He was on time, communicative, and worked quickly.
We're so glad to hear that you had a great experience with Max fixing your clogged kitchen sink! Thank you for choosing our company again.
The guys were prompt in arriving to service my problem. As well as quick to move to another solution when the first one was not working. This helped solved my problem as fast as possible.
Eric Turner was very Professional and did a Great job. He is a real asset to your company. Thanks, Eric for such a great job!
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
Very good service and quality. Matt was pleasant and professional to deal with and provided the best outcome for the issue.
