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Plumbers in Brookhaven, GA

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Check Out Our Work in Brookhaven, GA

Chen Plumbing provides air conditioning, heating, water heater and plumbing services to the residents of Brookhaven, GA and the surrounding areas since 1998!

Read our reviews and find out why your neighbors consider us to be their nearby heating and air company and local plumber in Brookhaven, GA.

Recent Jobs and Reviews in Brookhaven, GA

Rated 5.0 out of 5 stars based on 5 customer reviews

Customers say: The reviews exhibit a positive sentiment towards Chen Plumbing, with many customers expressing satisfaction with the company's services. The positive reviews highlight the efficiency, professionalism, and expertise of the plumbers, with specific praise for their timely response, courteous behavior, and effective problem-solving. Customers also appreciate the company's transparency, honesty, and willingness to provide options and recommendations without pushing unnecessary services. Additionally, the positive reviews mention the company's commitment to customer satisfaction, with many customers stating that they would recommend Chen Plumbing to others. However, there are a few negative reviews, primarily related to pricing and communication issues. Some customers felt that the pricing was higher than expected or that they were not provided with clear information about the costs involved. There were also a few complaints about poor communication, with customers stating that they were not kept informed about the progress of their plumbing issues or that they had difficulty reaching someone at the company. Overall, the sentiment of the reviews is positive, with more customers expressing satisfaction than dissatisfaction. The company's commitment to customer service, expertise, and transparency appears to be a significant factor in its positive reputation. However, it is important to note that the negative reviews should not be overlooked, and the company should continue to strive to address any issues that may arise to maintain its high level of customer satisfaction.

Our Local Reviews by City

Job Locations and Reviews

Review
Completely happy with the service provided by CHRISTIAN. You can see how much he enjoys helping people. He was completely professional, courteous, and knowledgeable. If you can, request for him! I also appreciated the professional team at Chen Plumbing. Love their quick response and their attention to great customer service. First time using them and it was a great experience!
Linda - Brookhaven, GA 30319
Hunter B.
Hunter B. Checked in
Returned today to pull and rest toilet and install new stop for toilet. Customer stated that she did not want to replace stop today. Informed her when I pull the toilet that the flange could be broke. When pulling the toilet saw the flange was broke and informed customer. Gave customer estimate to replace the flange. Customer approved estimate. Cut out old flange from above and install new flange. Also installed new Jonny bolts and wax ring as well as resetting the toilet and caulking around the toilet. Tested all systems and all systems are working properly with no leaks or issues. Toilet leaking upon arrival. Customer stated she noticed water coming out when she flushed toilet. After looking at toilet informed customer we would need to pull and reset toilet. After getting ready to pull toilet went to shut valve off and could not get it to budge. Informed customer we would need to replace shutoff valve. Customer approved all estimates. We will return tomorrow to complete work onc
Brookhaven, GA 30319
Review
Very knowledgeable and took the time to explain the problems.
Parul - Brookhaven, GA 30319
Matthew C.
Matthew C. Checked in
Diagnosed water heater and gave options
Brookhaven, GA 30319
Juan D.
Juan D. Checked in
For this job, I worked on rebuilding toilet.
Brookhaven, GA 30319
Eric T.
Eric T. Checked in
Unclog drain
Brookhaven, GA 30319
Review
Matthew was professional and talked me through each step of the process as he identified the issue
Erica - Brookhaven, GA 30319
Matthew C.
Matthew C. Checked in
Drain leak
Brookhaven, GA 30319
Dawson F.
Dawson F. Checked in
I replaced the pressure regulating valve in a customer's home. After performing the necessary diagnostic, I believe there is a second regulator buried in the yard by the meter that is reducing the pressure. I left a quote to dig up that area of the yard and attempt to locate the second regulator. This will help to ensure that the customer's water pressure is restored to its optimal level.
Brookhaven, GA 30319
Cody B.
Cody B. Checked in
Garbage disposal replacement and toilet repair.
Brookhaven, GA 30319
Eric T.
Eric T. Checked in
Unclog main sewer line
Brookhaven, GA 30319
Review
Excellent courteous knowledgeable service
Linda - Brookhaven, GA 30319
Matthew C.
Matthew C. Checked in
Recirculating pump
Brookhaven, GA 30319
Dawson F.
Dawson F. Checked in
Hose spigot replacement
Brookhaven, GA 30319
Matthew C.
Matthew C. Checked in
Performed thorough water heater maintenance: flushed tank, checked thermostat, and inspected anode rod. No sediment buildup, thermostat functioning optimally. Anode rod shows minor corrosion, but within acceptable limits. Advised client on future monitoring.
Brookhaven, GA 30319
Review
This is the second time I've used Chen Plumbing. Matthew Craven was on-time, knowledgeable, professional, patiently listened & answered questions, skillful & quick to make recommendations based on the homeowner's questions & needs.
Ling - Brookhaven, GA 30319
Matthew C.
Matthew C. Checked in
Responded to a plumbing issue in Brookhaven, GA, pinpointing a leaking pipe beneath the kitchen sink. Detected water pooling and dampness during inspection. Identified a cracked PVC pipe responsible for the leak. Employed pipe sealant and a repair clamp to fix the issue promptly, ensuring a dry and functional kitchen area.
Brookhaven, GA 30319
Matthew A.
Matthew A. Checked in
Garbage disposal and pin hole leak repair
Brookhaven, GA 30319
Matthew C.
Matthew C. Checked in
Shower cartridge
Brookhaven, GA 30319
Eric T.
Eric T. Checked in
Toilet repair
Brookhaven, GA 30341

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