Serving the Metro Atlanta, GA Area
Based in Norcross, Chen Plumbing is able to offer our world-class affordable plumbing services to much of the metro Atlanta area, from Marietta to Duluth to Decatur. Don't see your community listed? Don't fret; call or text us and we'll see what we can do to help you out. We look forward to serving you!
Recent Jobs and Reviews
Customers say: # Customer Sentiment Analysis The reviews reflect overwhelmingly positive sentiment toward the plumbing service. Customers consistently praise the technicians for their professionalism, thoroughness, and excellent communication skills. There is a strong recurring theme of appreciation for technicians who take time to clearly explain issues, options, and procedures without pressuring customers. Timeliness is frequently highlighted as a strength, with many noting prompt responses to service calls and efficient completion of work. The technical competence and problem-solving abilities of the staff receive significant praise, with customers expressing confidence in the quality of repairs performed. Many reviews indicate long-term loyalty to the company, suggesting sustained satisfaction over time. The overall tone is decidedly positive, with customers frequently using words like "excellent," "fantastic," and "highly recommend" to describe their experiences. The service team is repeatedly characterized as honest, knowledgeable, and courteous, creating a strong impression of trustworthiness and customer care.
Job Locations and Reviews
Its a breathe of fresh air when you have a service rep show up and thoroughly review your plumbing needs going above and beyond. Highly recommend and very thankful!
Thank you for sharing this. It means a lot to hear that our service rep took the time to walk through everything thoroughly and go the extra mile. That’s exactly how we believe it should be done. We truly appreciate the recommendation and the trust you placed in Chen Plumbing.
Excellent service from Shane and the dispatching and scheduling teams!
We’re glad to hear Shane took great care of you, and we’ll make sure he sees this. Our dispatch and scheduling team works hard behind the scenes to keep everything running smoothly, so this means a lot to all of us. Thank you for trusting Chen Plumbing.
Very knowledgeable and friendly. Definitely will recommend him!
We appreciate you taking the time to say that. Being knowledgeable and easy to work with is exactly what we aim for. Thank you for the recommendation and for trusting Chen Plumbing.
When it rains it pours, literally... but when it does, I am so very thankful for companies like Chen Plumbing. Chase and Logan identified and repaired our leak with ease. I contacted them late last night and they messaged me straight away, arrived as on scheduled and completed the work in less than 2 hours. Thank you so much!!
Thank you, W! We're glad to hear that Chase and Logan were able to help you quickly and efficiently. Your appreciation means a lot to us!
Thank you so much for the 5-star rating. We truly appreciate you taking the time to support Chen Plumbing. It means a lot to our team, and we’re grateful for the opportunity to serve you. If you ever need anything in the future, we’re here for you.
He explained everything thoroughly and helped us understand exactly what was going on and how he would repair it. Polite, friendly. Update: I wanted to make sure I mentioned our plumber by name: Braulio and his apprentice (sorry, I forgot his name). They finished quickly and spent time afterwards basically helping me understand the bigger picture of how our plumbing worked. No man-spraining, just real talk. I will NEVER use anyone else.
Thank you, Dorothy! We're glad to hear that you had a positive experience and found everything well explained. Your feedback about our team's politeness and friendliness is truly appreciated.
Cody came out to repair a broken drain. He was able to discuss with me my options and get the repair done fairly quickly. Amazing!
Thank you, Luke! We're glad to hear that Cody was able to provide you with options and complete the repair quickly. Your satisfaction is important to us!
I would like to take a moment to thank Dawson and Austin for their total professional attitude from inspection to giving a quote to clean up. They showed great stamina and were polite and smiling throughout the project. And it was a huge project with busted and rusted main wrought iron sewer pipes going all the way out and halfway into the back yard. We wish them the very best.
Thank you, Alka! We appreciate your kind words and are glad to hear that Dawson and Austin provided such professional service throughout your project. Wishing you all the best as well!
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