Serving the Metro Atlanta, GA Area
Based in Norcross, Chen Plumbing is able to offer our world-class affordable plumbing services to much of the metro Atlanta area, from Marietta to Duluth to Decatur. Don't see your community listed? Don't fret; call or text us and we'll see what we can do to help you out. We look forward to serving you!
Recent Jobs and Reviews
Customers say: # Customer Service Excellence Shines in Plumbing Reviews The reviews reflect overwhelmingly positive sentiment toward the plumbing service, with customers consistently expressing high satisfaction. The tone across the collection is distinctly positive, with recurring themes of exceptional customer service, professionalism, and technical expertise. Customers frequently praise the thorough explanations provided during service visits, with many appreciating how technicians patiently answered questions and detailed their work process. The promptness of service, especially during emergencies, stands out as a significant point of satisfaction. Clients repeatedly mention the technicians' friendliness, knowledge, and efficiency, with many expressing they would recommend the service to others or use it again themselves. The reviews highlight appreciation for transparency in pricing and options, cleanliness after job completion, and the peace of mind that comes from quality workmanship. Overall, the sentiment reflects a company that has built a strong reputation for reliability, expertise, and customer-focused service.
Job Locations and Reviews
Wonderful customer service and follow-up. Tech Cody was very knowledgeable and showed care and concern for his work and for me, an older customer.
Thank you, Nancy! We're glad to hear you had a wonderful experience with our customer service and that Cody made such a positive impression. Your satisfaction means a lot to us!
Service is always impeccable. Pricing leaves me comfortable. Clean up is fabulously executed. I am confident in work performed.
Thank you, Iv! We appreciate your kind words about our service and pricing. It's great to hear that you feel confident in our work. We look forward to serving you again!
Chen Plumbing has been great especially with their responsiveness and communication. The plumber, Cody, was knowledgeable and took the time to share his insight. Id recommend Chen Plumbing!
Thank you, Alaina! We appreciate your kind words about our responsiveness and communication. It's great to hear that Cody made a positive impression with his knowledge and insights. Your recommendation means a lot to us!
We have used Chen Plumbing for YEARS now. Our latest experience was with Chase. He evaluated our situation and offered solutions so the project would be a success in the long run. He was punctual, professional, and left the job site in a much better condition that it was in to begin with.
Thank you, Braniff, for your continued trust in Chen Plumbing! We're glad to hear that Chase provided you with excellent service and solutions. Your feedback is truly appreciated!
Excellent overall service. Appointment confirmation text, a phone call to say they were on their way (including the name and picture of my service tech), took care of my initial issue, but had them do some preventative work that they suggested (I agreed, and I have basic plumbing skills). Also was respectful of wearing shoe protection in the house, and cleaned up the work area when finished. Even had a follow-up call from the office to confirm my issues were addressed. Outstanding communication. Would absolutely use them again...
Thank you, Matt! We appreciate your kind words about our service and communication. It’s great to hear that you felt taken care of from start to finish. We look forward to assisting you again in the future!
Very quick response, excellent service and also giving us good advice on how to handle future problems. Even to giving us videos And pitchers that we might need
Thank you, Martha! We're glad to hear you had a positive experience with our service and that the advice and resources provided were helpful. Your satisfaction means a lot to us!
Anthony Westberry and Chen Plumbing replaced a shower drain in my condo. It was a tricky job requiring extensive work, but Mr. Westberry completed the project quickly and efficiently. He, along with the entire Chen Plumbing team, were great at communicating in a timely manner, and explaining the process and cost. I highly recommend them!
Thank you, John! We're glad to hear that Anthony and the Chen Plumbing team provided you with excellent service and clear communication during your shower drain replacement. Your recommendation means a lot to us!
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