Serving the Metro Atlanta, GA Area
Based in Norcross, Chen Plumbing is able to offer our world-class affordable plumbing services to much of the metro Atlanta area, from Marietta to Duluth to Decatur. Don't see your community listed? Don't fret; call or text us and we'll see what we can do to help you out. We look forward to serving you!
Recent Jobs and Reviews
Customers say: The reviews exhibit a positive overall sentiment, with recurring positive themes and sentiments. The majority of customers express satisfaction with the services provided, praising the technicians' professionalism, expertise, and courteousness. Customers also appreciate the prompt and efficient service, with many highlighting the technicians' ability to explain the issues and provide clear explanations of the repair options and costs. The Chen Plumbing team is frequently commended for their reliability, trustworthiness, and excellent workmanship. Customers also mention the convenience of the service, with many expressing gratitude for the prompt response and ability to accommodate their schedules. Additionally, customers appreciate the professionalism and communication of the office staff, with many mentioning the helpfulness and efficiency of the team. Negative sentiments are minimal and do not represent a clear, recurring trend. However, it is worth noting that some customers have expressed concerns about the price, with a few mentioning that they felt the charges were high. Overall, the reviews suggest that Chen Plumbing consistently delivers high-quality services, with a focus on customer satisfaction and professionalism.
Job Locations and Reviews
Chen plumbing is the best. First helped with septic to sewer conversation in 2021, wow! Monday I found out I had a crack in my 1972 cast iron pipe that was leaking under the house. They took my call and were there in 40 minutes. Worked all day to replace this old pipe and Y connection. A beast of a job finishing up at 7PM. Paid the quoted price, and a nice follow upcall the next day! Chen for the Win!
Thank you for such a kind and generous message. It is always a pleasure to help, especially when we get to work with customers who have trusted us before. Our team worked hard on that repair and we are so happy to know the experience met your expectations. We truly appreciate your continued support and the time you took to share your feedback.
Solid communication and competency. Technician Simeon leveraged his experience to properly identify the true cause of a problem another company misidentified. I still dont like flat rates that seemingly dont have any connection to actual time and materials, but unfortunately that is in industry practice these days Wish a company would go back to time and material cost as a marketing distinctive - they would grow fast
We’re glad Simeon was able to identify the real cause of the problem and take care of it properly. It’s always our goal to make sure the work is done right the first time, and we take pride in our team’s ability to accurately diagnose issues that others may miss. We understand your point about pricing and always try to keep it fair while delivering quality service. Your feedback is valuable and helps us continue improving the experience for all of our customers.
Always a good experience with Chen Plumbing. Cody Butts is fantastic. I highly recommend his services.
We appreciate the feedback! Cody is a true asset to our team and he will be glad to hear it. We're glad to have taken care of your plumbing issue!
Amazing team! Simeon was our tech and he did an awesome job throughout the whole process once arriving to our home. Hes efficient and professional. Great job to Chen Plumbing, definitely recommend!
Thanks, Brandon. Simeon will be glad to hear that. He takes a lot of pride in his work and in taking care of people the right way. Appreciate you trusting the team!
Foster Dawson did an excellent job repairing a sink plumbing line. His communication was great. The pricing is a little bit On the expensive side, but it is worth it to get the job done quickly and correctly with great communication.
Glad to hear Dawson took good care of you. He always makes sure the job’s done right and keeps customers informed. We appreciate you recognizing the quality in his work!
Dawson is very professional. Explained everything well and worked efficiently and effectively! He tuned up our plumbing system, repaired a host of plumbing problems, and he left our home and the job sites spotless clean!!! Very friendly and highly recommend!
Glad Dawson could get your garbage disposal and plumbing issues all sorted and leave everything working properly. Thanks for the 5 stars and recommendation!
We've used Chen Plumbing twice now! Awesome service both times. Friendly, informative, and very professional. Braulio and Brylen both did a great job. We had a new water put in, our main supply valve replaced, and a rough in shower/tub valve replaced. I've already recommended them to our downstairs neighbors.
Really glad Braulio and Brylen got everything working just the way you wanted, Chris. Thanks for the 5 stars and for spreading the word!
Eric provided professional service and completed the task at hand. I would recommend plumbing service when needed in the future.
We’re glad Eric took good care of you and got the job done right. We appreciate the recommendation and will be here whenever you need us at Chen Plumbing!
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