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Serving the Metro Atlanta, GA Area

Based in Norcross, Chen Plumbing is able to offer our world-class affordable plumbing services to much of the metro Atlanta area, from Marietta to Duluth to Decatur. Don't see your community listed? Don't fret; call or text us and we'll see what we can do to help you out. We look forward to serving you!

Recent Jobs and Reviews

Rated 4.9 out of 5 stars based on 1341 customer reviews

Customers say: # Customer Service Excellence Shines in Plumbing Reviews The reviews reflect overwhelmingly positive sentiment toward the plumbing service, with customers consistently expressing high satisfaction. The tone across the collection is distinctly positive, with recurring themes of exceptional customer service, professionalism, and technical expertise. Customers frequently praise the thorough explanations provided during service visits, with many appreciating how technicians patiently answered questions and detailed their work process. The promptness of service, especially during emergencies, stands out as a significant point of satisfaction. Clients repeatedly mention the technicians' friendliness, knowledge, and efficiency, with many expressing they would recommend the service to others or use it again themselves. The reviews highlight appreciation for transparency in pricing and options, cleanliness after job completion, and the peace of mind that comes from quality workmanship. Overall, the sentiment reflects a company that has built a strong reputation for reliability, expertise, and customer-focused service.

Job Locations and Reviews

Review
Cody was professional and detailed. Did a great job.
Matt Hobbs - Tucker, GA 30084
Response from Chen Plumbing:

Thank you, Matt! We appreciate your kind words about Cody's professionalism and attention to detail. We're glad to hear you had a great experience!

Review
Katrenia Givens - Grayson, GA 30017
Response from Chen Plumbing:

Thank you, Katrenia, for taking the time to leave a review. We appreciate your support!

Review
Bought new fridge. Old waterlines were out of code. Called around 2 pm. They had someone out within an hour. Excellent work. Very informative. Explained everything he did and showed me the work. He also inspected the rest of the house fre of charge to let me know what to watch out for and provided quotes. Friendly and efficient. Highly recommend
craig lee - Tucker, GA 30084
Response from Chen Plumbing:

Thank you, Craig! We appreciate your kind words and are glad to hear that our team provided excellent service and thorough inspections. Your recommendation means a lot to us!

Review
Cody provides excellent service that is timely and priced fairly. He goes out of his way to make sure all aspects of the job are explained so there are no surprises along the way. Highest recommendation!
Andrew Kingsbury - Roswell, GA 30076
Response from Chen Plumbing:

Thank you, Andrew! We're glad to hear that Cody provided you with excellent service and clear communication. Your recommendation means a lot to us!

Review
I reached out to this company via Thumbtack at 2:00 am and I received a response in minutes! I scheduled an appointment for the next day. Chase came out and was prompt and professional and fixed the problem within 30 minutes! I will definitely use this company again!
Tyesia Banks - Alpharetta, GA 30004
Response from Chen Plumbing:

Thank you, Tyesia! We're glad to hear you had such a quick and positive experience. Chase appreciates your kind words and we look forward to assisting you again in the future!

Review
Shane from Chen Plumbing was an absolute pleasure to work with. The work was A+ class quality and completed in a timely manner. Unlike some professionals, Shane had all the necessary supplies on the Van, gave the estimate and did all the work same day! Who can give deliverables better than that! Thank you again Shane, and thank you also Chen Plumbing
Darrell Short - Atlanta, GA 30310
Response from Chen Plumbing:

Thank you, Darrell! We're glad to hear you had such a great experience with Shane and that the work met your expectations. Your appreciation means a lot to us!

Review
Andrea Clay - Decatur, GA 30032
Response from Chen Plumbing:

Thank you, Andrea, for taking the time to leave a review. We appreciate your feedback!

Review
Cody was a pleasure to work with - knowledgeable, thorough and a good communicator. The work will be done tomorrow. Next day - He spent several hours replacing my water heater. He explained everything to me and did all he said he would do. Very efficient and easy to communicate with. He obviously takes pride in his work. I highly recommend Cody.
Amy Schwab - Chamblee, GA 30341
Response from Chen Plumbing:

Thank you, Amy! We appreciate your kind words about Cody and are glad to hear you had such a positive experience. Your recommendation means a lot to us!

Review
Sonya - Snellville, GA 30039
Response from Chen Plumbing:

Thank you, Sonya, for taking the time to leave a review. We appreciate your support!

Review
Very professional and thorough...great job.
Dale Chappell - Atlanta, GA 30306
Response from Chen Plumbing:

We’re glad to hear you had a great experience. Brylen works hard to take care of our customers, and it means a lot to see him recognized. We appreciate you choosing Chen Plumbing and for taking the time to share this

Review
Great service. Brylen is a great addition to the Chen team
Dwayne Dallas Queen - Atlanta, GA 30324
Response from Chen Plumbing:

Thank you for the kind words. We’re grateful you had a great experience and we’re proud to have Brylen on our team. We appreciate you trusting Chen Plumbing to take care of your home.

Review
Dawson from Chen Plumbing came out and gave us a free estimate for replacing our electric water heater and then came back out to handle the installation. The overall experience was great- the Chen team was communicative, friendly and thorough. Dawson was friendly, welcomed questions and the installation was quick and easy. Highly recommend Dawson and Chen Plumbing.
Collin Rooney - Atlanta, GA 30307
Response from Chen Plumbing:

Thank you for taking the time to share this. We’re glad Dawson was able to walk you through the estimate and then come back to take care of the installation. He does a great job making sure homeowners understand their options and feel comfortable asking questions. We appreciate you choosing Chen Plumbing and trusting our team with your home. We’ll be sure Dawson sees your kind words.

Review
Have used Chen Plumbing at our home and at our business (restaurant). They are always prompt, professional, and effective. Dawson was awesome!
Keith Shewbert - Norcross, GA 30071
Response from Chen Plumbing:

That truly means a lot to us. Being trusted in both your home and your restaurant is something we don’t take lightly. Thank you for continuing to choose Chen Plumbing. We’re glad Dawson took great care of you and represented our team well. We appreciate you.

Review
Its a breathe of fresh air when you have a service rep show up and thoroughly review your plumbing needs going above and beyond. Highly recommend and very thankful!
Caryn Conrad - Austell, GA 30106
Response from Chen Plumbing:

Thank you for sharing this. It means a lot to hear that our service rep took the time to walk through everything thoroughly and go the extra mile. That’s exactly how we believe it should be done. We truly appreciate the recommendation and the trust you placed in Chen Plumbing.

Review
Excellent service from Shane and the dispatching and scheduling teams!
Andrew Bromberg - Atlanta, GA 30318
Response from Chen Plumbing:

We’re glad to hear Shane took great care of you, and we’ll make sure he sees this. Our dispatch and scheduling team works hard behind the scenes to keep everything running smoothly, so this means a lot to all of us. Thank you for trusting Chen Plumbing.