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Serving the Metro Atlanta, GA Area

Based in Norcross, Chen Plumbing is able to offer our world-class affordable plumbing services to much of the metro Atlanta area, from Marietta to Duluth to Decatur. Don't see your community listed? Don't fret; call or text us and we'll see what we can do to help you out. We look forward to serving you!

Recent Jobs and Reviews

Rated 4.9 out of 5 stars based on 1358 customer reviews

Customers say: # Customer Service Excellence Shines in Plumbing Reviews The reviews reflect overwhelmingly positive sentiment toward the plumbing service, with customers consistently expressing high satisfaction. The tone across the collection is distinctly positive, with recurring themes of exceptional customer service, professionalism, and technical expertise. Customers frequently praise the thorough explanations provided during service visits, with many appreciating how technicians patiently answered questions and detailed their work process. The promptness of service, especially during emergencies, stands out as a significant point of satisfaction. Clients repeatedly mention the technicians' friendliness, knowledge, and efficiency, with many expressing they would recommend the service to others or use it again themselves. The reviews highlight appreciation for transparency in pricing and options, cleanliness after job completion, and the peace of mind that comes from quality workmanship. Overall, the sentiment reflects a company that has built a strong reputation for reliability, expertise, and customer-focused service.

Job Locations and Reviews

Review
Gloria Parker - Decatur, GA 30034
Review
Chase was prompt and did an excellent job at replacing my water heater. He was very clear with what needed to be done during the estimate and got it done with no issues. I highly recommend and would undoubtedly use them again.
Jarod Barclay - Atlanta, GA 30350
Response from Chen Plumbing:

Thank you, Jarod! We're glad to hear that Chase provided prompt and clear service while replacing your water heater. Your recommendation means a lot to us, and we look forward to serving you again in the future.

Review
I spent my Sunday drying floors and draining my broken water heater and was referred to Chen Plumbing by my parents who had Tim replace a couple water heaters and performed service and repairs over their decades in their home. I requested service on Chen Plumbing's website once I had the leaks under control. I received a call within an hour for options to come immediately or the next morning. Dawson arrived early Monday morning, quickly diagnosed the problem, provided a reasonable quote, and had the install completed by lunch - and was a marked improvement over the previous system and job. They left the utility closet in better and cleaner shape than it was before my water heater broke. I would highly recommend Chen Plumbing, and Dawson!
dberfie1 - Atlanta, GA 30316
Response from Chen Plumbing:

That’s a tough situation to deal with, especially on a Sunday. You handled a lot before we even got there. We really appreciate you trusting us, especially with your parents having a long history with Tim and our team. That means a lot. Dawson will be glad to hear this. He takes pride in doing things the right way and taking care of people, not just fixing the problem. Glad we could get you taken care of quickly and leave things better than we found them. Thank you for the recommendation.

Review
Thank you Shane for doing a great/professional job for us!
Richard Washington - Doraville, GA 30360
Response from Chen Plumbing:

Thank you for taking the time to say that. Shane takes a lot of pride in his work and doing things the right way, so this will mean a lot to him. We appreciate you trusting us and we’re here anytime you need us.

Review
Carol Jones - Tucker, GA 30084
Response from Chen Plumbing:

Thank you, Carol, for taking the time to leave a review! We appreciate your feedback and look forward to serving you again.

Review
Cody Ard was the technician to service my home for a clogged toilet. Cody came equipped and ready to work. He used a special camera to see what caused the clogged to verify if and all was cleared from the drain line so that it want happen again . Cody is the man for the job.
Renita Andrea Davenport - Atlanta, GA 30314
Response from Chen Plumbing:

Thank you, Renita! We're glad to hear that Cody provided thorough service and resolved your issue effectively. Your satisfaction is important to us!

Review
They came as promised, worked under hail storm and cold, got the job done! Highly recommend!
Paul Lu - Marietta, GA 30068
Response from Chen Plumbing:

Thank you, Paul! We're grateful for your recommendation and proud of our team's dedication, even in challenging weather. Your support means a lot!

Review
Allan Adamson - Tucker, GA 30084
Response from Chen Plumbing:

Thank you, Allan, for taking the time to leave a review. We appreciate your support!

Review
Five star service. Respectful of my home and dogs, and very professional. Excellent customer service.
Giulia Bundesmann - Chamblee, GA 30341
Response from Chen Plumbing:

Thank you, Giulia! We appreciate your kind words about our professionalism and respect for your home and dogs. Your feedback means a lot to us!

Review
Chen Plumbing is awesome! Chase, our technician, fixed everything in a very efficient manner. He explained everything to us before he started the work. And the price was very reasonable. I can't recommend these guys enough!
Jack Shaw - Decatur, GA 30033
Response from Chen Plumbing:

Thank you, Jack! We're glad to hear that you had a great experience with Chase and that he was able to efficiently address your plumbing needs. Your recommendation means a lot to us!

Review
Really skilled plumbers with excellent communication and listened to concerns.
Natalie Thornburg - Atlanta, GA 30345
Response from Chen Plumbing:

Thank you, Natalie! We appreciate your kind words about our skilled plumbers and their communication. Your feedback means a lot to us!

Review
Cody and the team were professional and detailed. Strong communication throughout the project. They did a great job.
Matt Hobbs - Tucker, GA 30084
Response from Chen Plumbing:

Thank you, Matt! We appreciate your kind words about Cody's professionalism and attention to detail. We're glad to hear you had a great experience!

Review
Katrenia Givens - Grayson, GA 30017
Response from Chen Plumbing:

Thank you, Katrenia, for taking the time to leave a review. We appreciate your support!

Review
Bought new fridge. Old waterlines were out of code. Called around 2 pm. They had someone out within an hour. Excellent work. Very informative. Explained everything he did and showed me the work. He also inspected the rest of the house fre of charge to let me know what to watch out for and provided quotes. Friendly and efficient. Highly recommend
craig lee - Tucker, GA 30084
Response from Chen Plumbing:

Thank you, Craig! We appreciate your kind words and are glad to hear that our team provided excellent service and thorough inspections. Your recommendation means a lot to us!

Review
Cody provides excellent service that is timely and priced fairly. He goes out of his way to make sure all aspects of the job are explained so there are no surprises along the way. Highest recommendation!
Andrew Kingsbury - Roswell, GA 30076
Response from Chen Plumbing:

Thank you, Andrew! We're glad to hear that Cody provided you with excellent service and clear communication. Your recommendation means a lot to us!