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Serving the Metro Atlanta, GA Area

Based in Norcross, Chen Plumbing is able to offer our world-class affordable plumbing services to much of the metro Atlanta area, from Marietta to Duluth to Decatur. Don't see your community listed? Don't fret; call or text us and we'll see what we can do to help you out. We look forward to serving you!

Recent Jobs and Reviews

Rated 4.9 out of 5 stars based on 1968 customer reviews

Customers say: The overall sentiment is overwhelmingly positive, reflecting deep satisfaction and trust in the plumbing service. Customers consistently praise the technicians' professionalism, competence, and extensive knowledge, often noting how clearly and patiently problems and solutions were explained. Speed and reliability stand out as recurring strengths, with many reviewers highlighting punctual arrivals, quick responses, and efficient problem-solving, including accommodating after-hours and next-day requests. The friendly, courteous, and respectful demeanor of the staff comes up repeatedly, along with appreciation for their attention to detail, thoroughness, and tidiness, as work areas were often left clean. Many customers value the honest guidance and transparent options provided, which fosters a strong sense of confidence in the company. Loyalty is a notable theme, with several long-term customers describing multigenerational or decades-long relationships and expressing enthusiastic willingness to recommend the company and call on it again. Overall, the tone conveys gratitude, trust, and high regard for both the quality of the work and the exceptional customer service.

At a glance

Chen Plumbing has completed 1 job on October 29, 2026.

The 16 customer reviews shown here average 5.0 out of 5.

Recent work covers Atlanta, GA, Stone Mountain, GA, Lawrenceville, GA, Norcross, GA and Alpharetta, GA.

Job Locations and Reviews

For this job, I came out for an issue with a sewer smell coming from the master bathroom, the issue at hand was an improper installation of a ptrap. So I gave a few options on what is needed and what we can do. They used accordion a drain on both sinks. The repair could be two different options. Homeowner is selling the home so they don’t know if they want to fix it right now or do a seller credit for the next homeowners. At this time is an estimate only.
For this job, I came out for an issue with a sewer smell coming from the master bathroom, the issue at hand was an improper installation of a ptrap. So I gave a few options on what is needed and what we can do. They used accordion a drain on both sinks. The repair could be two different options. Homeowner is selling the home so they don’t know if they want to fix it right now or do a seller credit for the next homeowners. At this time is an estimate only.
Shane S.
Shane S. Checked in
For this job, I came out for an issue with a sewer smell coming from the master bathroom, the issue at hand was an improper installation of a ptrap. So I gave a few options on what is needed and what we can do. They used accordion a drain on both sinks. The repair could be two different options. Homeowner is selling the home so they don’t know if they want to fix it right now or do a seller credit for the next homeowners. At this time is an estimate only.
Atlanta, GA 30345
Review
Shan was great. Very thorough and explained everything.
Kristin - Alpharetta, GA 30022
Review
Braulio was prompt and quick with his repair! He also offered some additional services to help protect our pipes in the future and expressed zero pressure in committing to anything, and I did not feel pressured to accept. He finished the job within the time frame given and was very professional. Thanks for taking care of us during this frustrating time!
Christian Case - Stone Mountain, GA 30087
Response from Chen Plumbing:

Thank you, Christian! We're glad to hear that Braulio provided prompt and professional service while also offering helpful options for the future. Your satisfaction means a lot to us, and we're here to support you anytime!

Review
Very appreciative to Tim and his coworker. Through doing a thorough inspection prior to completing what I expected to be a quick faucet replacement, they found my home pressure was almost twice what industry standard should. Because of his standard of checking everything in my house, I believe he saved my house from potention CPVC pipe burst in the future!
Julian Franklin - Snellville, GA 30078
Response from Chen Plumbing:

Thank you, Julian! We appreciate your kind words and are glad to hear that Tim and his coworker could help by identifying the issue with your home pressure. Your safety and satisfaction are our top priorities!

Review
Logan was great - thank you
Justin Scott - Atlanta, GA 30345
Response from Chen Plumbing:

Thank you, Justin! We're glad to hear that Logan made a positive impression. Your feedback means a lot to us!

Review
Highly Recommend. Pricing fair and transparent. Quality of work very high.
Julian Beckwith - Norcross, GA 30071
Response from Chen Plumbing:

Thank you, Julian! We appreciate your kind words about our fair pricing and quality of work. Your recommendation means a lot to us!

Review
The technician, Anthony did an excellent job yesterday resolving all the issues I was concerned about. So far, everything is holding up perfectly. I will continue monitoring the repair, but as of right now, it is an absolute 10/10. I wont hesitate to use Chen Plumbing again and will gladly recommend you to neighbors and family. Thanks again, Best Regards Roy
Roy James - Stone Mountain, GA 30088
Response from Chen Plumbing:

Thank you, Roy! We're glad to hear that Anthony was able to resolve your concerns and that everything is holding up well. Your recommendation means a lot to us, and we look forward to serving you again in the future!

Review
Chen plumbing was great, very detailed and easy to work with!
Josh Peterson - Atlanta, GA 30342
Response from Chen Plumbing:

Thank you, Josh! We're glad to hear you found Chen Plumbing detailed and easy to work with. Your feedback means a lot to us!

Review
Tim Chen has been our family's plumber for more than 20 years. Thursday at 6:00pm we discovered a broken waterline & closed the street valve We called Chen after hours and left a message. By 6:15 we got a call back from Jenni and she booked us for the following morning. At 6:30 Tim called and said he didn't want us to go overnight without water and was on his way. He worked in the dark and by 9:00 our line was fixed and we had our water back! We HIGHLY recommend Chen Plumbing!
Kimberley Parker - Stone Mountain, GA 30087
Response from Chen Plumbing:

Thank you, Kimberley! We appreciate your kind words and are glad to hear that Tim and Jenni were able to assist you promptly. Your recommendation means a lot to us!

Review
Chace does great work.
Paul Wagner - Atlanta, GA 30309
Response from Chen Plumbing:

Thank you, Paul! We're glad to hear you appreciate Chace's work. Your support means a lot to us!

Review
Yishen Zhang - Atlanta, GA 30350
Response from Chen Plumbing:

Thank you, Yishen, for your feedback! We appreciate your support.

Review
Kept updated from the time my appointment was made until technician arrived. Alex was on time, courteous and professional. Will definitely recommend Chen plumbing to family and friends. Great service from both customer service rep and technician.
Joe Wilson - Tucker, GA 30084
Response from Chen Plumbing:

Thank you, Joe! We appreciate your kind words about our team, especially Alex and our customer service. Your recommendation means a lot to us!

Review
Heather Forkey - Duluth, GA 30096
Response from Chen Plumbing:

Thank you, Heather, for taking the time to leave a review. We appreciate your feedback!

Review
Garbage disposal installation. Excellent service, professional, thorough and knowledgeable. I would ask for this plumber again withiut question. Impressionable to say the leadt
Warren Harriday - Stone Mountain, GA 30087
Response from Chen Plumbing:

Thank you, Warren! We appreciate your kind words about the excellent service and professionalism you experienced. We're glad to know you would choose us again, and we look forward to assisting you in the future!

Review
Jerry Hong - Norcross, GA 30093
Response from Chen Plumbing:

Thank you, Jerry, for taking the time to leave a review. We appreciate your support!

Review
Shane has the been one of the best service people we've had. He diagnosed our leaky sink valve problems and gave us a good fair price for his labor. Super knowledgeable and we'll be getting our water heater replaced by him in the future. He was also super fast and we booked appointments with 3 companies.
S B - Lawrenceville, GA 30044
Response from Chen Plumbing:

Thank you! We're glad to hear that Shane provided you with excellent service and a fair price. It's great to know you found him knowledgeable and efficient. We appreciate your trust in us for your future water heater replacement!

Review
Shane did incredible work replacing our water heater. Very knowledgeable and a fast worker.
Michael Schwartz - Lawrenceville, GA 30043
Response from Chen Plumbing:

Thank you, Michael! We're glad to hear that Shane impressed you with his knowledge and efficiency in replacing your water heater. We appreciate your feedback!

Areas We Serve