Serving the Metro Atlanta, GA Area
Based in Norcross, Chen Plumbing is able to offer our world-class affordable plumbing services to much of the metro Atlanta area, from Marietta to Duluth to Decatur. Don't see your community listed? Don't fret; call or text us and we'll see what we can do to help you out. We look forward to serving you!
Recent Jobs and Reviews
Customers say: The reviews exhibit a positive overall sentiment, with recurring positive themes and sentiments. The majority of customers express satisfaction with the services provided, praising the technicians' professionalism, expertise, and courteousness. Customers also appreciate the prompt and efficient service, with many highlighting the technicians' ability to explain the issues and provide clear explanations of the repair options and costs. The Chen Plumbing team is frequently commended for their reliability, trustworthiness, and excellent workmanship. Customers also mention the convenience of the service, with many expressing gratitude for the prompt response and ability to accommodate their schedules. Additionally, customers appreciate the professionalism and communication of the office staff, with many mentioning the helpfulness and efficiency of the team. Negative sentiments are minimal and do not represent a clear, recurring trend. However, it is worth noting that some customers have expressed concerns about the price, with a few mentioning that they felt the charges were high. Overall, the reviews suggest that Chen Plumbing consistently delivers high-quality services, with a focus on customer satisfaction and professionalism.
Job Locations and Reviews
We appreciated Coby's explanations and the thoroughness of his work. Very personable and was clear he knew what he was doing. We'll call on Tim Chen Plumbing again! Thank you!
Thank you for sharing this Kathy! We’re glad to hear Coby took the time to explain everything clearly and that his work stood out. We’ll be here whenever you need us again.
I've been using Chen Plumbing for over seven years. The work is always excellent. This was as well. A suggestion: when wall board must be cut, offer the customer a choice to seal the hole on their own, or cut the hole a standard size to install an access door. Carry access doors in the truck. Less stressful for the customer, and no issue trying to then find a dependable repair person.
Hey Alan, thank you for being such a loyal customer over the years — we truly appreciate your trust in us. We’re glad to hear the work met your expectations again, and thank you for your suggestion and feedback.
Excellent work very knowledgeable and trustworthy
Thank you for the kind review Lillian! We’re glad you felt confident in our work and knowledge. It means a lot that you trust us, and we’ll be here anytime you need plumbing help again.
I called Chen after our water heater dumped its contents out in our basement - they were out with an hour and Christian did a phenomenal job of swapping out our unit. He clearly explained the process and what he recommended, and did an amazing job for us. It really felt like he treated our house like his own and made sure the end result was excellent - I could tell it would pain him if he didnt do a job he could be proud of. Hes also the only person weve had work on our house who was meticulous in ensuring our carpet remained clean and he pointed out other issues in my house as he went. Were big fans now and he will be the first call I make for any plumbing issue going forward.
Hey Ben, we’re glad we could respond quickly and get your water heater replaced the same day. Christian takes pride in doing the job right and making sure a home is left in great shape, so it’s great to hear his attention to detail stood out. We appreciate you trusting us and look forward to being your first call for any future plumbing needs.
Scheduling with Chen Plumbing has been so easy and there is always a courtesy call/text when the tech is on the way, which has been very helpful when scheduling work for my personal home, as well as my clients homes (interior designer). For this service call in particular, our tech, Matthew, was on time, very courteous and knowledgeable, explained everything to myself & client giving options, and completed the work in a timely and efficient manner. Would highly recommend!
Hey Jennifer, thank you so much for the wonderful feedback! We’re glad our scheduling process and courtesy updates have been helpful for both your home and your clients’ projects. I’ll be sure to share your kind words with Matthew—sounds like he delivered the kind of professionalism, clear communication, and efficiency we aim for every time. We truly appreciate your recommendation and look forward to helping again whenever you need us.
Chen Plumbing gave top notch service! The communication from Elisa and Leo was absolutely fantastic. Incredible customer service! Simeon, the plumber/tech, did an amazing job. Super knowledgable, professional, helpful, and friendly. We had a leak and ended up needing to replace our water line to the house, which was not fun, but Simeon and his co-worker did an amazing job, and performed the work thoroughly but quickly (in 1 day). The company also gives a 5 year transferable warranty on the parts and labor, which is really great. Overall, one of the best plumbing experiences we've ever had, highly recommend this company!
Hey Amanda, we’re so glad to hear this! Elisa, Leo, and Simeon will be happy to know their work made such a difference for you. Replacing a water line is never an easy situation, but I’m glad our team could handle it quickly and professionally. Thank you for trusting Chen Plumbing and for recommending us.
Chen Plumbing is outstanding. From major plumbing projects to small jobs and leaks; their work is fast and effective! I highly recommend them for your next plumbing project or problem.
Thank you Brian. We’re glad we could help and that the work met your expectations. Don’t hesitate to reach out next time something comes up!
Simon is a gentleman and great professional. We enjoyed our interaction with him as well as the team @ CHEN...
Thank you, James, for your kind words about Simon and our team; we appreciate your feedback and are glad you had a great experience!
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