Serving the Metro Atlanta, GA Area
Based in Norcross, Chen Plumbing is able to offer our world-class affordable plumbing services to much of the metro Atlanta area, from Marietta to Duluth to Decatur. Don't see your community listed? Don't fret; call or text us and we'll see what we can do to help you out. We look forward to serving you!
Recent Jobs and Reviews
Customers say: The reviews exhibit a positive overall sentiment, with recurring positive themes and sentiments. The majority of customers express satisfaction with the services provided, praising the technicians' professionalism, expertise, and courteousness. Customers also appreciate the prompt and efficient service, with many highlighting the technicians' ability to explain the issues and provide clear explanations of the repair options and costs. The Chen Plumbing team is frequently commended for their reliability, trustworthiness, and excellent workmanship. Customers also mention the convenience of the service, with many expressing gratitude for the prompt response and ability to accommodate their schedules. Additionally, customers appreciate the professionalism and communication of the office staff, with many mentioning the helpfulness and efficiency of the team. Negative sentiments are minimal and do not represent a clear, recurring trend. However, it is worth noting that some customers have expressed concerns about the price, with a few mentioning that they felt the charges were high. Overall, the reviews suggest that Chen Plumbing consistently delivers high-quality services, with a focus on customer satisfaction and professionalism.
Job Locations and Reviews
Cody and the Chen team did excellent work. This was the second time he was here. He shows fantastic knowledge of his craft, great professionalism, and a can do work ethic. The Chen team as a whole was extremely responsive and got us service for our septic line repair quickly.
Ronny, thank you for trusting us again. Cody will be proud to hear this—he takes a lot of pride in his craft, professionalism, and that can-do approach. I’m glad our team moved quickly on the septic line repair and got you taken care of.
Cody was fantastic; he was knowledgeable, helpful, and thorough. He guided us through the entire process of getting our new water heater installed, answered all of our questions, and even walked us through the setup after installation. Truly 10/10 service!
Michaela, thank you for your thoughtful words. We’re so glad Cody made the installation process smooth and took the time to answer all your questions. It means a lot knowing you felt supported through the whole process. We’re always here if you need anything down the road.
Brylen was efficient, communicative, patient, and willing to discuss the options.
Jihui, thank you for taking the time to share this. We’re glad Brylen was patient, communicative, and made the process clear. We’ll be ready to help whenever you need us again.
Eric Valdez was a very knowledgeable and good technician. I really appreciate his patience and explaining everything clearly to me. Didn't try to upsell, just told me the truth about the services described. His personality is great and he listens very well to understand what the issues are and how to fix the problem.
Jennifer, thank you for taking the time to leave this review. We’re so glad Eric provided straightforward, patient, and knowledgeable service. It’s great to hear he explained everything clearly and made the process easy. We appreciate your trust and are always here if you need us again.
Chen plumbing did a great job replacing an old outside pipe that was blocked by roots. I highly recommend them. Their service was quick and they left everything clean and in order.
Stephanie, thank you for recommending us. We’re glad the team was able to get the job done quickly and leave everything tidy. We appreciate you choosing us!
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