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Serving the Metro Atlanta, GA Area

Based in Norcross, Chen Plumbing is able to offer our world-class affordable plumbing services to much of the metro Atlanta area, from Marietta to Duluth to Decatur. Don't see your community listed? Don't fret; call or text us and we'll see what we can do to help you out. We look forward to serving you!

Recent Jobs and Reviews

Rated 4.9 out of 5 stars based on 1998 customer reviews

Customers say: The overall sentiment is overwhelmingly positive, reflecting deep satisfaction and trust in the plumbing service. Customers consistently praise the technicians' professionalism, competence, and extensive knowledge, often noting how clearly and patiently problems and solutions were explained. Speed and reliability stand out as recurring strengths, with many reviewers highlighting punctual arrivals, quick responses, and efficient problem-solving, including accommodating after-hours and next-day requests. The friendly, courteous, and respectful demeanor of the staff comes up repeatedly, along with appreciation for their attention to detail, thoroughness, and tidiness, as work areas were often left clean. Many customers value the honest guidance and transparent options provided, which fosters a strong sense of confidence in the company. Loyalty is a notable theme, with several long-term customers describing multigenerational or decades-long relationships and expressing enthusiastic willingness to recommend the company and call on it again. Overall, the tone conveys gratitude, trust, and high regard for both the quality of the work and the exceptional customer service.

At a glance

Chen Plumbing has completed 1 job on November 5, 2026.

The 16 customer reviews shown here average 5.0 out of 5.

Recent work covers Atlanta, GA, Decatur, GA, Stone Mountain, GA, Alpharetta, GA and Duluth, GA.

Job Locations and Reviews

Snake the main sewer line through the cleanout Upon arrival, the customer reported a clogged toilet on the main level with water leaking from the base of the toilet. The customer had attempted plunging the toilet multiple times without success. After inspecting the situation, I recommended checking the exterior sewer cleanout to determine whether there was a blockage in the main sewer line. Upon opening the cleanout, I found it completely full of water, indicating a mainline blockage. I explained the available options to the customer, including hydro jetting or attempting to clear the line with a sewer machine. The customer elected to proceed with snaking the line first to see if we could restore proper drainage. We ran the sewer machine through the exterior cleanout and retrieved multiple sets of wipes from the sewer line. After removing the debris from the cable, we ran the machine through the line again to ensure the blockage was cleared. We were successful in restoring proper fl
Snake the main sewer line through the cleanout Upon arrival, the customer reported a clogged toilet on the main level with water leaking from the base of the toilet. The customer had attempted plunging the toilet multiple times without success. After inspecting the situation, I recommended checking the exterior sewer cleanout to determine whether there was a blockage in the main sewer line. Upon opening the cleanout, I found it completely full of water, indicating a mainline blockage. I explained the available options to the customer, including hydro jetting or attempting to clear the line with a sewer machine. The customer elected to proceed with snaking the line first to see if we could restore proper drainage. We ran the sewer machine through the exterior cleanout and retrieved multiple sets of wipes from the sewer line. After removing the debris from the cable, we ran the machine through the line again to ensure the blockage was cleared. We were successful in restoring proper fl
Shane S.
Shane S. Checked in
Snake the main sewer line through the cleanout Upon arrival, the customer reported a clogged toilet on the main level with water leaking from the base of the toilet. The customer had attempted plunging the toilet multiple times without success. After inspecting the situation, I recommended checking the exterior sewer cleanout to determine whether there was a blockage in the main sewer line. Upon opening the cleanout, I found it completely full of water, indicating a mainline blockage. I explained the available options to the customer, including hydro jetting or attempting to clear the line with a sewer machine. The customer elected to proceed with snaking the line first to see if we could restore proper drainage. We ran the sewer machine through the exterior cleanout and retrieved multiple sets of wipes from the sewer line. After removing the debris from the cable, we ran the machine through the line again to ensure the blockage was cleared. We were successful in restoring proper fl
Alpharetta, GA 30022
Review
David from Chen Plumbing came out to scope our sewer line and was fantastic: professional, knowledgeable, and genuinely helpful. He even flagged a few small things around the house that needed attention. I'd 100% recommend him to any friend or neighbor!
Jamie Warner - Atlanta, GA 30312
Review
Great Service
Haley - Decatur, GA 30033
Review
Shane was knowledgeable, personable, explained the repairs thoroughly and was up front and honest. Highly recommend.
Robert LeCour - Atlanta, GA 30318
Response from Chen Plumbing:

Thank you, Robert! We're glad to hear that Shane provided you with knowledgeable and honest service. Your recommendation means a lot to us!

Review
Cody was as professional as they come -- clearly set expectations; open, clear, and continuous communication; highly accommodating; truly cared about the quality of his and his team's work; stayed late every night to make sure the project was at a suitable place before leaving; double-checked everything; confirmed my satisfaction with the work before departing. I can't say enough about how positive my experience was with Cody.
Randy Stearns - Atlanta, GA 30309
Response from Chen Plumbing:

Thank you, Randy! We appreciate your kind words about Cody’s professionalism and dedication. It's great to hear that he made such a positive impact on your experience. Your satisfaction means a lot to us, and we truly appreciate you choosing Chen Plumbing and trusting us on this major project.

Review
Alex was very cordial and professional. I would definitely ask for him in the future.
keun J - Duluth, GA 30097
Response from Chen Plumbing:

Thank you, Keun! We're glad to hear you had a great experience with Alex. We appreciate your feedback and look forward to seeing you again!

Review
Ravi Chawda - Decatur, GA 30033
Response from Chen Plumbing:

Thank you, Ravi, for taking the time to leave a review. We appreciate your support!

Review
christian is amazing we are going to have him come back out again to work on some follow up item. Highly recommend him if you need a great plumber. Chen is a great company
Shella Chawda - Decatur, GA 30033
Response from Chen Plumbing:

Thank you, Shella! We're so glad to hear you had a great experience with Christian and appreciate your recommendation. Looking forward to seeing you again for your follow-up items!

Review
Braulio was prompt and quick with his repair! He also offered some additional services to help protect our pipes in the future and expressed zero pressure in committing to anything, and I did not feel pressured to accept. He finished the job within the time frame given and was very professional. Thanks for taking care of us during this frustrating time!
Christian Case - Stone Mountain, GA 30087
Response from Chen Plumbing:

Thank you, Christian! We're glad to hear that Braulio provided prompt and professional service while also offering helpful options for the future. Your satisfaction means a lot to us, and we're here to support you anytime!

Review
Very appreciative to Tim and his coworker. Through doing a thorough inspection prior to completing what I expected to be a quick faucet replacement, they found my home pressure was almost twice what industry standard should. Because of his standard of checking everything in my house, I believe he saved my house from potention CPVC pipe burst in the future!
Julian Franklin - Snellville, GA 30078
Response from Chen Plumbing:

Thank you, Julian! We appreciate your kind words and are glad to hear that Tim and his coworker could help by identifying the issue with your home pressure. Your safety and satisfaction are our top priorities!

Review
Logan was great - thank you
Justin Scott - Atlanta, GA 30345
Response from Chen Plumbing:

Thank you, Justin! We're glad to hear that Logan made a positive impression. Your feedback means a lot to us!

Review
Highly Recommend. Pricing fair and transparent. Quality of work very high.
Julian Beckwith - Norcross, GA 30071
Response from Chen Plumbing:

Thank you, Julian! We appreciate your kind words about our fair pricing and quality of work. Your recommendation means a lot to us!

Review
The technician, Anthony did an excellent job yesterday resolving all the issues I was concerned about. So far, everything is holding up perfectly. I will continue monitoring the repair, but as of right now, it is an absolute 10/10. I wont hesitate to use Chen Plumbing again and will gladly recommend you to neighbors and family. Thanks again, Best Regards Roy
Roy James - Stone Mountain, GA 30088
Response from Chen Plumbing:

Thank you, Roy! We're glad to hear that Anthony was able to resolve your concerns and that everything is holding up well. Your recommendation means a lot to us, and we look forward to serving you again in the future!

Review
Chen plumbing was great, very detailed and easy to work with!
Josh Peterson - Atlanta, GA 30342
Response from Chen Plumbing:

Thank you, Josh! We're glad to hear you found Chen Plumbing detailed and easy to work with. Your feedback means a lot to us!

Review
Tim Chen has been our family's plumber for more than 20 years. Thursday at 6:00pm we discovered a broken waterline & closed the street valve We called Chen after hours and left a message. By 6:15 we got a call back from Jenni and she booked us for the following morning. At 6:30 Tim called and said he didn't want us to go overnight without water and was on his way. He worked in the dark and by 9:00 our line was fixed and we had our water back! We HIGHLY recommend Chen Plumbing!
Kimberley Parker - Stone Mountain, GA 30087
Response from Chen Plumbing:

Thank you, Kimberley! We appreciate your kind words and are glad to hear that Tim and Jenni were able to assist you promptly. Your recommendation means a lot to us!

Review
Chace does great work.
Paul Wagner - Atlanta, GA 30309
Response from Chen Plumbing:

Thank you, Paul! We're glad to hear you appreciate Chace's work. Your support means a lot to us!

Review
Yishen Zhang - Atlanta, GA 30350
Response from Chen Plumbing:

Thank you, Yishen, for your feedback! We appreciate your support.

Areas We Serve