Serving the Metro Atlanta, GA Area
Based in Norcross, Chen Plumbing is able to offer our world-class affordable plumbing services to much of the metro Atlanta area, from Marietta to Duluth to Decatur. Don't see your community listed? Don't fret; call or text us and we'll see what we can do to help you out. We look forward to serving you!
Recent Jobs and Reviews
Customers say: The overall sentiment across these reviews is overwhelmingly positive, reflecting strong customer satisfaction and appreciation for the plumbing services provided. Customers consistently express gratitude for the professionalism, expertise, and efficiency demonstrated by the technicians. Recurring themes include exceptional communication throughout the service process, with technicians keeping clients well-informed and explaining repairs clearly. Many reviewers highlight the quick response times and ability to handle urgent situations, often within hours or the same day, which customers found particularly impressive during plumbing emergencies. The technicians are frequently praised for their thoroughness, problem-solving abilities, and willingness to think creatively to find effective solutions that other service providers had overlooked. Integrity and honesty emerge as significant positive attributes, with customers expressing relief at finding trustworthy professionals who provide fair pricing and avoid unnecessary upselling. The friendly, polite, and respectful demeanor of the service team is consistently noted, contributing to a positive customer experience even during stressful situations. Reviewers also appreciate the quality of workmanship and attention to detail, with technicians taking pride in their work and ensuring jobs are completed properly. The overall tone conveys strong confidence in the company, with multiple customers indicating they plan to use the service again and recommending it highly to others.
Job Locations and Reviews
Shane was personable and extremely helpful in explaining things. I appreciated his insight and will be considering Chen plumbing for my leak repair.
Thank you, Ed! We're glad to hear that Shane provided helpful insights. We appreciate your consideration of Chen Plumbing for your leak repair needs.
I don't think I've ever been more satisfied! The level of professionalism, kindness, and expertise is top notch. I'm a customer for life! Could not recommend any more.
Thank you, Kristin! We truly appreciate your kind words and are so glad to hear about your positive experience. Your support means a lot to us!
Anthony was very informative and helpful and made sure that I understand everything he was doing, the reasons why he recommended it, and tips for the future.
Thank you, Bryan! We appreciate your feedback and are glad to hear that Anthony provided you with informative guidance and helpful tips. Your understanding is important to us!
When everything was horrible and our plumbing system was completely down Chen saved the day.
Thank you, Michael! We're so glad to hear that Chen was able to turn things around for you when you needed it most. Your support means a lot to us!
Shane Silva with Chen Plumbing was outstanding! He investigated the mysterious source of a water leak in our home until he actually found a heretofore unknown open space behind a paneled wall as well as an entrance to it. His perseverance was totally unexpected, his knowledge was amazing, and his work ethic incomparable. Its a pleasure to highly recommend Shane and Chen Plumbing.
Thank you, Martha! We truly appreciate your kind words about Shane and his dedication to resolving the issue. Your recommendation means a lot to us!
I loved the excellent customer service and ease of scheduling a convenient appointment. The technician was on time and professional.
Thank you, Suzanne, for your kind words! We're glad you had a great experience with our customer service and that the scheduling was convenient for you. We appreciate your feedback!
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