Serving the Metro Atlanta, GA Area
Based in Norcross, Chen Plumbing is able to offer our world-class affordable plumbing services to much of the metro Atlanta area, from Marietta to Duluth to Decatur. Don't see your community listed? Don't fret; call or text us and we'll see what we can do to help you out. We look forward to serving you!
Recent Jobs and Reviews
Customers say: The overall sentiment across these reviews is overwhelmingly positive, reflecting strong customer satisfaction and appreciation for the service provided. Customers consistently express gratitude for the professionalism, efficiency, and expertise demonstrated by the team. Recurring themes include technicians being described as knowledgeable, friendly, and communicative, with many reviewers highlighting how well problems were explained in clear, understandable terms. The responsiveness and timeliness of service emerge as significant strengths, with customers noting quick arrival times and efficient problem resolution. Reviewers frequently praise the honest and straightforward approach taken, as well as the courteous and respectful demeanor maintained throughout service calls. The ability to handle both routine maintenance and emergency situations effectively is repeatedly commended, with customers expressing confidence in the quality of work performed. Many reviews emphasize positive interpersonal interactions, describing technicians as personable, approachable, and pleasant to work with. The sentiment reflects a high level of trust and satisfaction, with several customers indicating they have found a reliable go-to service provider and expressing intentions to use the company again for future needs. Overall, the tone is enthusiastic and appreciative, with customers feeling valued and well-served.
Job Locations and Reviews
Chen plumbing was great. Dawson and team cam by and replaced my old cast iron pipes for pvc and relocated a toilet. They completed the job in about 6hrs. The two young man were very polite and thorough. Very good experience. From a cost standpoint they were not the cheapest nor the most expensive. Thank you!
Thank you, Mark! We're glad to hear you had a great experience with Dawson and the team. Their professionalism and thoroughness are truly appreciated. We value your feedback on the pricing as well.
Simeon came out to my home to assist me with two leaks coming from two bathrooms. He was honest and knowledgeable and told me what he would do before he went to work on it. Pricing was fair as well! I would definitely recommend this company for your plumbing needs!
Thank you, Niteecha! We're glad to hear that Simeon provided you with honest and knowledgeable service. We appreciate your recommendation and look forward to helping you with any future plumbing needs!
Excellent service from start to finish. They were on time, professional, and did high quality work. Everything was fixed quickly and left clean. Highly recommend!
Thank you, Buddy! We're glad to hear you had an excellent experience with our team. Your recommendation means a lot to us!
Leaking toilet or pipe flange that caused floor/tile damage in bathroom
Thank you for your feedback, David. We're sorry to hear about the issue with the leaking toilet or pipe flange. Your experience is important to us, and we appreciate you bringing this to our attention.
Chase from Chen Plumbing installed a whole house filtration system for us. Did a great job. Easy to schedule. Very professional and explained everything well.
Thank you, Tim! We're glad to hear that Chase provided you with great service and made the installation process easy for you. Your feedback is appreciated!
The communication from Chen Plumbing is great. They confirm and keep in touch via phone and text, and when they were delayed for my original visit time, offered me a slight discount for rescheduling for another day. Shane Silva who came to fix our kitchen sink leak, leading to installing a new disposal, was friendly and knowledgeable, and giving us several options at different price points was helpful and the right thing to do. He worked fast and efficiently. Chen emailed me photos of the work done, too. I hope I won't have to call a plumber any time again soon, but if I do, it's Chen Plumbing all the way.
Thank you, Ellen! We appreciate your kind words about our communication and the service provided by Shane. It's great to hear that you found the options helpful and that the work was completed efficiently. We're here for you whenever you need us again!
Very professional, explained what the issue was, how it was caused, ways to correct it and ways to prevent it from happening again.
Thank you, Ryan! We're glad to hear you appreciated the professionalism and thorough explanations. Your feedback means a lot to us!
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