Serving the Metro Atlanta, GA Area
Based in Norcross, Chen Plumbing is able to offer our world-class affordable plumbing services to much of the metro Atlanta area, from Marietta to Duluth to Decatur. Don't see your community listed? Don't fret; call or text us and we'll see what we can do to help you out. We look forward to serving you!
Recent Jobs and Reviews
Customers say: The overall sentiment across these reviews is overwhelmingly positive, reflecting strong customer satisfaction and appreciation for the plumbing services provided. Customers consistently express gratitude for the professionalism, expertise, and efficiency demonstrated by the technicians. Recurring themes include exceptional communication throughout the service process, with technicians keeping clients well-informed and explaining repairs clearly. Many reviewers highlight the quick response times and ability to handle urgent situations, often within hours or the same day, which customers found particularly impressive during plumbing emergencies. The technicians are frequently praised for their thoroughness, problem-solving abilities, and willingness to think creatively to find effective solutions that other service providers had overlooked. Integrity and honesty emerge as significant positive attributes, with customers expressing relief at finding trustworthy professionals who provide fair pricing and avoid unnecessary upselling. The friendly, polite, and respectful demeanor of the service team is consistently noted, contributing to a positive customer experience even during stressful situations. Reviewers also appreciate the quality of workmanship and attention to detail, with technicians taking pride in their work and ensuring jobs are completed properly. The overall tone conveys strong confidence in the company, with multiple customers indicating they plan to use the service again and recommending it highly to others.
Job Locations and Reviews
Shane Silva with Chen Plumbing was outstanding! He investigated the mysterious source of a water leak in our home until he actually found a heretofore unknown open space behind a paneled wall as well as an entrance to it. His perseverance was totally unexpected, his knowledge was amazing, and his work ethic incomparable. Its a pleasure to highly recommend Shane and Chen Plumbing.
Thank you, Martha! We truly appreciate your kind words about Shane and his dedication to resolving the issue. Your recommendation means a lot to us!
I loved the excellent customer service and ease of scheduling a convenient appointment. The technician was on time and professional.
Thank you, Suzanne, for your kind words! We're glad you had a great experience with our customer service and that the scheduling was convenient for you. We appreciate your feedback!
Shane Silva did a great job! He is very professional and trustworthy and pleasant. I will always be calling Shane Silva for all my Plumbing issues!
Thank you, Sal! We're glad to hear Shane provided you with such professional and trustworthy service. We appreciate your loyalty and look forward to assisting you with your plumbing needs in the future!
Very happy with the job they did installing a tankless water heater--from the informative first visit to the phone contact leading up to the installation to the installation itself. Thanks especially to Dawson who was also kind enough to look into and add in a small fix to a sink issue while at the house for the installation.
Thank you, Devaka! We're glad to hear you were happy with the installation of your tankless water heater. We appreciate your kind words about Dawson and his extra effort with the sink issue. Your satisfaction means a lot to us!
This has literally been the best experience with a contractor ever; Chen Plumbing responded quickly and efficiently to my request for a service appointment; Shawn Bush and Christian Perez showed up on time, met with me for an extended period to diagnose the issues I raised and proposed very direct, clear and effective solutions. I ended purchasing a home filtration system, a new pressure valve (which they tested to detect an imminent failure), rebuilt five new toilets, and installed a new water spigot for an internal hose. Super courteous, most professional and very patient with us. They were with us for a day and a half to do all the installation, but it was well worth it. I am confident for the first time in 36 years as an Atlanta homeowner that I'm finally in good hands with a reputable plumber who not only knows what they're doing, they are professional and stand behind their work. Recommend them to everyone.
Thank you, Neil, for your fantastic review! We're glad to hear that you had such a positive experience with Chen Plumbing and that Shawn and Christian provided you with clear solutions and exceptional service. Your confidence in us means a lot, and we truly appreciate your recommendation!
Awesome technician, friendly, knowledgeable and did an excellent job! Also, the technician cleaned up as he worked and complete clean up after completion. Thank you Chen plumbing!
Thank you, George! We appreciate your kind words about our technician and are glad to hear you had a great experience. Look forward to working with you again in the future!
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