Serving the Metro Atlanta, GA Area
Based in Norcross, Chen Plumbing is able to offer our world-class affordable plumbing services to much of the metro Atlanta area, from Marietta to Duluth to Decatur. Don't see your community listed? Don't fret; call or text us and we'll see what we can do to help you out. We look forward to serving you!
Recent Jobs and Reviews
Customers say: # Review Sentiment Analysis The reviews reflect an overwhelmingly positive sentiment toward the plumbing services provided. Customers consistently express high satisfaction with the technicians' professionalism, knowledge, and efficiency. The reviews highlight recurring themes of excellent communication, with technicians taking time to thoroughly explain problems and potential solutions to customers. Promptness and quick response times, especially in emergency situations, are frequently praised. Customers appreciate the technicians' diagnostic skills and ability to identify issues accurately, sometimes even discovering problems the customers weren't aware of. The overall tone is decidedly positive, with many reviews indicating repeat business and long-term trust in the service. Technical competence combined with courteous customer service appears to be a hallmark of the experience, with many customers specifically noting how well technicians explained complex issues in understandable terms. The reviews convey a strong sense of reliability and quality workmanship that customers clearly value.
Job Locations and Reviews
Leaking toilet or pipe flange that caused floor/tile damage in bathroom
Thank you for your feedback, David. We're sorry to hear about the issue with the leaking toilet or pipe flange. Your experience is important to us, and we appreciate you bringing this to our attention.
Chase from Chen Plumbing installed a whole house filtration system for us. Did a great job. Easy to schedule. Very professional and explained everything well.
Thank you, Tim! We're glad to hear that Chase provided you with great service and made the installation process easy for you. Your feedback is appreciated!
The communication from Chen Plumbing is great. They confirm and keep in touch via phone and text, and when they were delayed for my original visit time, offered me a slight discount for rescheduling for another day. Shane Silva who came to fix our kitchen sink leak, leading to installing a new disposal, was friendly and knowledgeable, and giving us several options at different price points was helpful and the right thing to do. He worked fast and efficiently. Chen emailed me photos of the work done, too. I hope I won't have to call a plumber any time again soon, but if I do, it's Chen Plumbing all the way.
Thank you, Ellen! We appreciate your kind words about our communication and the service provided by Shane. It's great to hear that you found the options helpful and that the work was completed efficiently. We're here for you whenever you need us again!
Very professional, explained what the issue was, how it was caused, ways to correct it and ways to prevent it from happening again.
Thank you, Ryan! We're glad to hear you appreciated the professionalism and thorough explanations. Your feedback means a lot to us!
He was efficient, friendly and quick. He answered all my questions and we will have him come back for some planned projects.
Thank you, Becky! We're glad to hear you had a positive experience and that he was able to assist you efficiently. We look forward to working with you on your upcoming projects!
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