Serving the Metro Atlanta, GA Area
Based in Norcross, Chen Plumbing is able to offer our world-class affordable plumbing services to much of the metro Atlanta area, from Marietta to Duluth to Decatur. Don't see your community listed? Don't fret; call or text us and we'll see what we can do to help you out. We look forward to serving you!
Recent Jobs and Reviews
Customers say: The reviews exhibit a positive overall sentiment, with recurring positive themes and sentiments. The majority of customers express satisfaction with the services provided, praising the technicians' professionalism, expertise, and courteousness. Customers also appreciate the prompt and efficient service, with many highlighting the technicians' ability to explain the issues and provide clear explanations of the repair options and costs. The Chen Plumbing team is frequently commended for their reliability, trustworthiness, and excellent workmanship. Customers also mention the convenience of the service, with many expressing gratitude for the prompt response and ability to accommodate their schedules. Additionally, customers appreciate the professionalism and communication of the office staff, with many mentioning the helpfulness and efficiency of the team. Negative sentiments are minimal and do not represent a clear, recurring trend. However, it is worth noting that some customers have expressed concerns about the price, with a few mentioning that they felt the charges were high. Overall, the reviews suggest that Chen Plumbing consistently delivers high-quality services, with a focus on customer satisfaction and professionalism.
Job Locations and Reviews
Excellent customer service. Simeon did several repairs that were needed.
Thank you for the review, Glenda. We are glad Simeon was able to handle the repairs and deliver a smooth experience. Please reach out anytime you need us.
Very happy with our experiences with Chen Plumbing. Found a plumbing company we can trust.
Thank you for the review, Andrew. We are really glad you feel you can count on us and that your experiences have been positive. We are always here whenever you need us.
Simeon was very courteous and efficient with solving our plumbing issues. He also wore shoe covers inside the home to be respectful of his customer's home. Chen Plumbing provides excellent communications to its customers to provide time of arrival as well as a photo of our plumber, Simeon, before his arrival. We truly appreciated a 30-minute window instead of the usual four-hour window. We will not hesitate to use Chen Plumbing if we have any future needs!
Thank you for the thoughtful review, Dene. We are glad Simeon took good care of your home, communicated clearly, and made the whole process easier. We truly appreciate your trust and look forward to helping again whenever you need us.
Main water line break was repaired quickly. Shawn was prompt, professional, and personable. Assessed scope of work, performed repair, and completed the work with review of all outside and indoor fixtures. Excavation area required a shrub to be replanted and the site was left tidy. We will definitely use Chen Plumbing again for future improvements and home maintenance.
Thank you for sharing your experience, Karen. We are glad Shawn handled everything promptly and made sure the repair and cleanup were done the right way. We truly appreciate your trust and look forward to helping again whenever you need us.
I've used Chen plumbing for years at home and at my place of business, so yesterday when we had a carbon monoxide issue I didn't hesitate for a second - I knew who to call. Due to the nature of our business, they understood what an emergency this was and were here within an hour and stayed until 2am until the jobs were complete (yes, multiple issues). They were knowledgeable, patient and thorough. Chase personally called me this morning on his day off to be sure everything was satisfactory and to go over a few more things with me. I am very impressed with his attentiveness and follow through! Huge kudos for Chase and Chen plumbing! Thank you!!
Thank you for sharing this, Mary Ann. We are truly grateful for the trust you have placed in us over the years, and we are glad our team could respond quickly and stay with you until everything was safe. It means a great deal to hear how much you appreciated Chase and the follow up, and we are always here if you need anything.
Shane S was very inquisitive and passionate about his job. Very personable and helped quickly diagnose and treat the problem.
Thank you, Luke! We're glad to hear that Shane's passion and personable approach made a positive impact during your visit. Your feedback is greatly appreciated!
Our plumber Simeon was very thorough, professional and clearly experienced. He was great at explaining the plumbing issue and what needed to be done to resolve it. Im glad we called Chen Plumbing.
Thank you, Elizabeth! We appreciate your kind words about Simeon and are glad to hear you had a positive experience with Chen Plumbing.
Great experience with Chen Plumbing with a leak issue associated with our dishwasher. The technician was superb. Patient and precise. Highly recommended.
Thank you, Patrick, for your wonderful feedback! We're glad to hear you had a great experience with our technician and appreciate your recommendation.
Shane did a great job and I would recommend him to anyone that needed work done. Very nice guy.
Thank you for the kind review, Garett. We are glad Shane made a great impression and took good care of you. We truly appreciate the recommendation.
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