Serving the Metro Atlanta, GA Area
Based in Norcross, Chen Plumbing is able to offer our world-class affordable plumbing services to much of the metro Atlanta area, from Marietta to Duluth to Decatur. Don't see your community listed? Don't fret; call or text us and we'll see what we can do to help you out. We look forward to serving you!
Recent Jobs and Reviews
Customers say: The reviews exhibit a positive overall sentiment, with recurring positive themes and sentiments. The majority of customers express satisfaction with the services provided, praising the technicians' professionalism, expertise, and courteousness. Customers also appreciate the prompt and efficient service, with many highlighting the technicians' ability to explain the issues and provide clear explanations of the repair options and costs. The Chen Plumbing team is frequently commended for their reliability, trustworthiness, and excellent workmanship. Customers also mention the convenience of the service, with many expressing gratitude for the prompt response and ability to accommodate their schedules. Additionally, customers appreciate the professionalism and communication of the office staff, with many mentioning the helpfulness and efficiency of the team. Negative sentiments are minimal and do not represent a clear, recurring trend. However, it is worth noting that some customers have expressed concerns about the price, with a few mentioning that they felt the charges were high. Overall, the reviews suggest that Chen Plumbing consistently delivers high-quality services, with a focus on customer satisfaction and professionalism.
Job Locations and Reviews
Shane was so knowledgeable. He was so good at educating me on what was going on. He did not over charge and he gave me great ideas for the futur. He was a joy to have in my home !
Thank you for the kind review, Jennifer. We are glad Shane took the time to walk you through everything and offer helpful guidance without any pressure. We truly appreciate you welcoming us into your home.
We loved our experience with Chen plumbing and Cody B. Communication was great our technician arrived at the expected time. I really appreciate how thorough and informative Cody was in ensuring that our problem was fixed!
Thank you for sharing your experience, Katie. We are glad Cody kept you informed, arrived as planned, and made sure everything was handled properly. We really appreciate you choosing Chen Plumbing.
Cody from Chen plumbing was amazing. He had a great attitude and was a pleasure to deal with. Calling in for my issue was easy and Cody's arrival was prompt. He was able to finish the job same day as promised. Will definitely use again in the future.
Thank you for the great review, Marcus. We are glad Cody made the process easy from the first call through getting everything wrapped up the same day. We truly appreciate your trust and look forward to helping you again in the future.
They are very fast! Chase and Christian came out the same day I called. They are very thorough and truly care about their work. Im very happy with them. Highly recommended!
Thank you for the kind review, Cindy. We are glad Chase and Christian were able to come out quickly and take great care of everything. It means a lot to know you were happy with the service.
We had two ADA height toilets put in by Cody with Chen Plumbing. He was very kind in explaining how the work was being done. Cody was careful in cleaning up afterwards and hauled the two toilets away also. We would have him come back if ever we had another plumbing need.
Thank you for sharing your experience, Susan. We are happy to hear Cody took the time to explain the work, treated your home with care, and handled the cleanup for you. We truly appreciate your trust and would be glad to help again anytime.
Great customer service. Asked all the right questions before the installation and made a midcourse correction when needed.
Thank you, Lawrence! We appreciate your feedback on our customer service and are glad to hear that our team was able to assist you effectively during the installation process. Your satisfaction is important to us!
It was an 4-hour job, fixed multiple plumbing issue at the residence. Really good experience. The technician Braulio did an excellent job, from explaining the issue to carrying out repair/replacement, while kept the site clean. The result is is what we are looking for.
Thank you, Chen! We're glad to hear you had a great experience and that Braulio provided excellent service while keeping everything tidy. Your satisfaction means a lot to us!
Chen Plumbing has worked on both my prior home and the new one I just purchased not too long ago. Cody did an amazing job and also made sure to educate me about plumbing maintenance. He was very detailed and also explained everything to me in a way for me to understand. Definitely will recommend moving forwarde.
Thank you for the thoughtful review, Ervin. We are glad Cody was able to take great care of you and explain everything in a clear and helpful way at both homes. We really appreciate the recommendation and are always here when you need us.
always quick to respond and great service
Thank you for the great feedback, Joshua. We are glad our team has been responsive and able to provide consistent service. We appreciate you choosing us and are always here when you need us.
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