Serving the Metro Atlanta, GA Area
Based in Norcross, Chen Plumbing is able to offer our world-class affordable plumbing services to much of the metro Atlanta area, from Marietta to Duluth to Decatur. Don't see your community listed? Don't fret; call or text us and we'll see what we can do to help you out. We look forward to serving you!
Recent Jobs and Reviews
Customers say: The recent reviews falls into the positive sentiment category. The majority of reviews express satisfaction with the services provided by Chen Plumbing, with compliments directed towards the professionalism, expertise, and courteousness of the technicians. Customers appreciate the prompt response, efficient service, and quality workmanship. Positive reviews also mention reasonable pricing and the overall positive experience with the company. However, a few negative reviews exist, primarily concerning pricing and the perception of higher costs compared to previous experiences. Additionally, some customers express disappointment in not receiving a discussion on toilet height and efficiency during a toilet replacement. Overall, the sentiment is positive, with most customers reporting a satisfactory experience with Chen Plumbing.
Job Locations and Reviews
Dawson and his assistant did an excellent job managing my kitchen sink issue. I have an old home with numerous issues and they navigated each new pitfall and busted fitting as they went. They were thorough running the water for a long time and rechecking the crawlspace over and over to make sure there were no more leaks or issues. I'm extremely happy with their service, they didn't rush and truly made it feel like they cared to fix ALL the issues and not "bandaid" anything to rush to the next job. THANK YOU!
Hey Tiffany, thank you for taking the time to leave this review. We are glad Dawson and his assistant were able to work through everything and make sure the job was done properly. Older homes definitely bring their own surprises, but we’re always happy to take the extra time to get it right. We appreciate you having us out.
These guys are so much better than the thieves at Keep Smiling / Gwinnett plumbing. They quoted me $3000 to replace existing home depot everbilt sewage ejector pump while these guys did the same thing same product and everything for $1500. Dawson really helped and took time and effort to make me understand why the everbilt with tethered float switch was a bad design and even after offsetting the plumbing to give it more room the float switch would probably still fail or get stuck against the basin wall. Dawson installed a Zoeller M264 sewage pump which has a vertical float switch and doesnt need enough room to lift up as tank fills in. Overall, I recommend these guys for any plumbing needs.
Hey Hari, thank you for the great review. We’re glad Dawson was able to help and that you had a good experience with us. It’s important to us that customers feel informed and confident about the work being done. We truly appreciate the recommendation and are here if you ever need us again.
Polite, easy to deal with, extremely responsive, didnt charge me for anything I didnt need. I would recommend to anyone
Hey Ricardo, thank you for the recommendation! We’re glad everything went smoothly and that you felt well taken care of. We appreciate your business and are here if you ever need us again.
Great experience from start to finish. Front office and Tech were both great.
Hey Daniel, thank you for the review! Glad to hear both the office and the tech took good care of you. We appreciate you choosing us and are here anytime you need us.
Mr. Braulio was completely professional and transparent about fixing the outside water spigot. He also evaluated and tested the water heater and offered suggestions on improvements. We are very pleased with his work.
Hey Dora, thank you for the feedback. Glad Braulio was able to help with both the spigot and the water heater. We’re pleased to hear you’re happy with the work, and we’re here if anything else comes up.
Chen plumbing and Cody specifically did a great job trouble shooting and then fixing my issues. Any time they are needed they come through!
Hey Chuck, thank you for the review! Glad Cody and the team were able to get everything sorted out for you. We appreciate your continued trust and are always here when you need us.
Braulio and David are soooo conscientious, they are honest, explain things clearly.And Tim Chen is also sooo honest. He doesnt sell anything that the customer doesnt need. I highly recommend Chen plumbing
Thank you for the review Cathy. We’re glad Braulio, David, and Tim were able to help. We really appreciate the recommendation and your trust in us.
Great company! Came quickly and provided courteous and efficient service! Good people!
Thank you Brian! We’re glad we could get to you quickly and provide the service you needed. We are ready to help when you need us again. Thankyou.
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