Serving the Metro Atlanta, GA Area
Based in Norcross, Chen Plumbing is able to offer our world-class affordable plumbing services to much of the metro Atlanta area, from Marietta to Duluth to Decatur. Don't see your community listed? Don't fret; call or text us and we'll see what we can do to help you out. We look forward to serving you!
Recent Jobs and Reviews
Customers say: # Review Sentiment Analysis The reviews reflect an overwhelmingly positive sentiment toward the plumbing services provided. Customers consistently express high satisfaction with the technicians' professionalism, knowledge, and efficiency. The reviews highlight recurring themes of excellent communication, with technicians taking time to thoroughly explain problems and potential solutions to customers. Promptness and quick response times, especially in emergency situations, are frequently praised. Customers appreciate the technicians' diagnostic skills and ability to identify issues accurately, sometimes even discovering problems the customers weren't aware of. The overall tone is decidedly positive, with many reviews indicating repeat business and long-term trust in the service. Technical competence combined with courteous customer service appears to be a hallmark of the experience, with many customers specifically noting how well technicians explained complex issues in understandable terms. The reviews convey a strong sense of reliability and quality workmanship that customers clearly value.
Job Locations and Reviews
He was efficient, friendly and quick. He answered all my questions and we will have him come back for some planned projects.
Thank you, Becky! We're glad to hear you had a positive experience and that he was able to assist you efficiently. We look forward to working with you on your upcoming projects!
Highly recommend Shawn Bush with Chen Plumbing! Shawn arrived within the time period provided and came fully prepared to tackle the drainage issues we were having with two of our sinks. When he ran into some unexpected "unknowns" during the job, he didn't skip a beat. He provided detailed, expert advice on the necessary corrections and took the time to explain exactly what was going on. He successfully cleared the lines and got everything draining perfectly again. He left the work area clean. If you want a plumber who is transparent, and professional, ask for Shawn!
Thank you, Chad, for your fantastic review! We're glad to hear that Shawn provided you with expert service and clear communication while resolving your drainage issues. Your recommendation means a lot to us!
Dawson and Austin provided a very professional experience with our hot water heater and toliet replacement
Thank you, Richard! We're glad to hear that Dawson and Austin provided you with a professional experience during your hot water heater and toilet replacement. Your feedback is greatly appreciated!
Super high marks for Chen Plumbing and their technician, Simon. Great communication from start to finish and very happy to report all is well in Toiletland.
Thank you, Steven! We're glad to hear you had a great experience with Simon and our team. Your satisfaction is important to us, and it's wonderful to know everything is working well in Toiletland!
Brylen did a great job assessing the scope of the work to be done and worked quickly and professionally.
Thank you, Kathy! We're glad to hear that Brylen did a great job with the assessment and worked efficiently. Your feedback is greatly appreciated!
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