Serving the Metro Atlanta, GA Area
Based in Norcross, Chen Plumbing is able to offer our world-class affordable plumbing services to much of the metro Atlanta area, from Marietta to Duluth to Decatur. Don't see your community listed? Don't fret; call or text us and we'll see what we can do to help you out. We look forward to serving you!
Recent Jobs and Reviews
Customers say: # Sentiment Analysis Summary The reviews reflect an overwhelmingly positive sentiment toward the plumbing service. Customers consistently express high satisfaction with the professionalism, knowledge, and efficiency demonstrated by the service providers. The reviews highlight excellent customer service as a recurring theme, with particular appreciation for clear communication, thorough explanations of issues and solutions, and prompt arrival times. Many customers mention the technicians' honesty and straightforwardness when discussing problems and pricing options. Timeliness is another frequently praised aspect, with numerous mentions of quick response times and efficient completion of work. The overall tone is decidedly positive, with many customers indicating they would use the service again or recommend it to others. There is a strong sense of trust and confidence in the quality of work performed, with several customers noting they have been repeat clients over many years. The professional demeanor and respectfulness of the technicians in customers' homes also stands out as a consistent positive attribute throughout the reviews.
Job Locations and Reviews
Very excellent customer support. Very patient and thorough handling of job. A lot of additional problems that needed to be fixed were brought up but due to cost I was unable to address so only a small valve replacement was done
Thank you, Jan, for your kind words about our customer support. We're glad to hear that you found our team patient and thorough. Your feedback is truly appreciated!
Cody A replace a couple toilets and garbage disposal. He was great about explaining the work that would be done, what I should do to keep my plumbing in good condition, and answered all my random questions about work I might want done in the future.
Thank you, Becky! We're glad to hear that Cody provided excellent service and took the time to explain everything to you. Your satisfaction is important to us, and we appreciate your kind words!
Shane was professional & thorough, and I was very pleased with the service we received.
Thank you, Tammy! We're glad to hear that you were pleased with the service and that Shane made a positive impression. Your satisfaction means a lot to us!
Really pleased with the experience working with Chen Plumbing. Great communication regarding scheduling. Cody our tech was courteous, knowledgable and just a pleasure to work with. Very pleased and highly recommend.
Thank you, Bob! We really appreciate the kind words and recommendation. Great to hear Cody took such good care of you. Thanks for choosing Chen Plumbing!
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