Serving the Metro Atlanta, GA Area
Based in Norcross, Chen Plumbing is able to offer our world-class affordable plumbing services to much of the metro Atlanta area, from Marietta to Duluth to Decatur. Don't see your community listed? Don't fret; call or text us and we'll see what we can do to help you out. We look forward to serving you!
Recent Jobs and Reviews
Customers say: The overall sentiment across these reviews is overwhelmingly positive, reflecting strong customer satisfaction with the plumbing service. Customers consistently express appreciation for the professionalism, knowledge, and efficiency demonstrated by the technicians. Recurring themes include prompt response times, with several reviewers noting same-day or even Sunday service, and clear communication throughout the service process. The quality of workmanship is frequently praised, with customers highlighting thorough explanations of procedures, timely completion of repairs, and attention to detail. The company's commitment to customer satisfaction stands out prominently, with mentions of their willingness to make things right when issues arise and their trustworthy recommendations. Reviewers repeatedly describe technicians as friendly, courteous, and patient, creating a stress-free experience. Fair and reasonable pricing is another positive trend, though one reviewer felt costs were slightly steep while still acknowledging top-notch service quality. The family-owned nature of the business and their reliability over multiple service calls earn particular commendation. Overall, the tone is enthusiastically positive, with customers expressing high levels of trust, satisfaction, and willingness to recommend the service to others.
Job Locations and Reviews
Massive kudos to Cody Ard with Chen Plumbing on fixing a water pipe leak from my meter to my house. A very professional and personable plumber. Thanks to Chen Plumbing for dispatching someone to my house within a hour of reaching out. I would use them again if another pipe leak or plumbing issues occurred at my property.
Thank you, Garrett! We're glad to hear Cody provided you with excellent service and that we could respond quickly to your needs. We appreciate your trust in us and look forward to assisting you again in the future!
I was impressed with the ongoing communication and the consideration for my safety by sending me the identification and photo of the service provider before he arrived. They were very clear about their process which involves a free visit and check of the problem, the pricing showing best case and worst case scenarios and ensuring my approval before any work was done.. Cody was extremely knowledgeable about the work that was needed and different options that might be necessary for completing the job and was very considerate in moving about my home as he worked. Im a very happy customer!
Thank you, Ann! We're glad to hear that you appreciated the communication and consideration for your safety. It's great to know that Cody provided you with knowledgeable service and took care while working in your home. Your satisfaction means a lot to us!
Excellent communication. Very friendly, knowledgeable and efficient techs! Highly recommended.
Thank you, Kirk! We're glad to hear you had a positive experience with our friendly and knowledgeable team. Your recommendation means a lot to us!
As someone who manages several homes throughout the Buckhead/Chastain area, I rely on contractors who are dependable, knowledgeable, and professional. Cody at Chen Plumbing has exceeded my expectations every time. Hes responsive, punctual, communicates clearly, and consistently delivers high-quality work.
Thank you, Tracie! We're glad to hear that Cody has consistently met your expectations with his professionalism and quality work. Your trust means a lot to us!
Shain was excellent today! Hes always been very professional courteous and knowledgeable. He demonstrated patience as well, thanks Shane!
Thank you, Scott! We're glad to hear that Dawson took such great care in keeping everything clean and protected during the process. Your satisfaction means a lot to us!
Anthony was on time, personable, took time to explain ideas and options and the final product looked clean. For the work done and time at our house, a fair price
Thank you, Gatech! We're glad to hear that Anthony provided you with great service and that you were satisfied with the final product. We appreciate your feedback and look forward to serving you again!
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