Serving the Metro Atlanta, GA Area
Based in Norcross, Chen Plumbing is able to offer our world-class affordable plumbing services to much of the metro Atlanta area, from Marietta to Duluth to Decatur. Don't see your community listed? Don't fret; call or text us and we'll see what we can do to help you out. We look forward to serving you!
Recent Jobs and Reviews
Customers say: The overall sentiment across these reviews is overwhelmingly positive, reflecting high levels of customer satisfaction and appreciation. Customers consistently express enthusiasm about the quality of service they received, with recurring praise for professionalism, knowledge, and efficiency. A dominant theme throughout is the exceptional skill and pleasant demeanor of the technicians, with reviewers frequently highlighting how helpful, courteous, and thorough the service providers were. Many customers emphasize the company's reliability and trustworthiness, noting timely arrivals, quick response times, and even emergency availability on weekends and holidays. The communication throughout the service process receives particular commendation, with clients appreciating regular updates and clear explanations of the work being performed. There is strong sentiment around the company's integrity, with mentions of fair pricing, honest recommendations, and standing behind their work. The family-owned nature of the business resonates positively with customers, contributing to a sense of trust and personal connection. Reviewers express confidence in recommending the company to others and indicate strong intentions to use the services again in the future. The tone is enthusiastic and grateful, with customers feeling their experiences were stress-free and their problems resolved professionally and efficiently.
Job Locations and Reviews
I was impressed with the ongoing communication and the consideration for my safety by sending me the identification and photo of the service provider before he arrived. They were very clear about their process which involves a free visit and check of the problem, the pricing showing best case and worst case scenarios and ensuring my approval before any work was done.. Cody was extremely knowledgeable about the work that was needed and different options that might be necessary for completing the job and was very considerate in moving about my home as he worked. Im a very happy customer!
Thank you, Ann! We're glad to hear that you appreciated the communication and consideration for your safety. It's great to know that Cody provided you with knowledgeable service and took care while working in your home. Your satisfaction means a lot to us!
Excellent communication. Very friendly, knowledgeable and efficient techs! Highly recommended.
Thank you, Kirk! We're glad to hear you had a positive experience with our friendly and knowledgeable team. Your recommendation means a lot to us!
As someone who manages several homes throughout the Buckhead/Chastain area, I rely on contractors who are dependable, knowledgeable, and professional. Cody at Chen Plumbing has exceeded my expectations every time. He’s responsive, punctual, communicates clearly, and consistently delivers high-quality work.
Thank you, Tracie! We're glad to hear that Cody has consistently met your expectations with his professionalism and quality work. Your trust means a lot to us!
Shain was excellent today! Hes always been very professional courteous and knowledgeable. He demonstrated patience as well, thanks Shane!
Thank you, Scott! We're glad to hear that Dawson took such great care in keeping everything clean and protected during the process. Your satisfaction means a lot to us!
Anthony was on time, personable, took time to explain ideas and options and the final product looked clean. For the work done and time at our house, a fair price
Thank you, Gatech! We're glad to hear that Anthony provided you with great service and that you were satisfied with the final product. We appreciate your feedback and look forward to serving you again!
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