Serving the Metro Atlanta, GA Area
Based in Norcross, Chen Plumbing is able to offer our world-class affordable plumbing services to much of the metro Atlanta area, from Marietta to Duluth to Decatur. Don't see your community listed? Don't fret; call or text us and we'll see what we can do to help you out. We look forward to serving you!
Recent Jobs and Reviews
Customers say: The reviews exhibit a positive overall sentiment, with recurring positive themes and sentiments. The majority of customers express satisfaction with the services provided, praising the technicians' professionalism, expertise, and courteousness. Customers also appreciate the prompt and efficient service, with many highlighting the technicians' ability to explain the issues and provide clear explanations of the repair options and costs. The Chen Plumbing team is frequently commended for their reliability, trustworthiness, and excellent workmanship. Customers also mention the convenience of the service, with many expressing gratitude for the prompt response and ability to accommodate their schedules. Additionally, customers appreciate the professionalism and communication of the office staff, with many mentioning the helpfulness and efficiency of the team. Negative sentiments are minimal and do not represent a clear, recurring trend. However, it is worth noting that some customers have expressed concerns about the price, with a few mentioning that they felt the charges were high. Overall, the reviews suggest that Chen Plumbing consistently delivers high-quality services, with a focus on customer satisfaction and professionalism.
Job Locations and Reviews
Chen plumbing is always very prompt and responsive. Experienced plumbers who fix the problem without a bunch of guessing
We really appreciate your feedback! It’s great to know our plumbers handled the job efficiently and knew exactly what needed to be done.
Excellent service; friendly team; and quite knowledgeable. Can't say enough good words about this great company. Mike M.
Thanks so much, Mike. We’re happy to know our team made a great impression and that you’re pleased with the service!
We have been working with Chen on a fairly large plumbing job and couldnt be more pleased with their work and communication. Cody has been our main plumber (with excellent colleagues) and has delivered top quality work. He has also graciously (and patiently) answered all of our questions throughout the entire process. The same can be said for the entire communications team at Chen Plumbing. The reminders via text message and the calls were super helpful. We would recommend Chen Plumbing to others and will use them again in the future.
Thank you so much for the thoughtful review! It’s been a pleasure working with you on this project, and we’re so glad our team’s communication and workmanship made the process smooth. We truly appreciate your trust and look forward to helping again whenever you need us
Chen plumbing is the best. First helped with septic to sewer conversation in 2021, wow! Monday I found out I had a crack in my 1972 cast iron pipe that was leaking under the house. They took my call and were there in 40 minutes. Worked all day to replace this old pipe and Y connection. A beast of a job finishing up at 7PM. Paid the quoted price, and a nice follow upcall the next day! Chen for the Win!
Thank you for such a kind and generous message. It is always a pleasure to help, especially when we get to work with customers who have trusted us before. Our team worked hard on that repair and we are so happy to know the experience met your expectations. We truly appreciate your continued support and the time you took to share your feedback.
Solid communication and competency. Technician Simeon leveraged his experience to properly identify the true cause of a problem another company misidentified. I still dont like flat rates that seemingly dont have any connection to actual time and materials, but unfortunately that is in industry practice these days Wish a company would go back to time and material cost as a marketing distinctive - they would grow fast
We’re glad Simeon was able to identify the real cause of the problem and take care of it properly. It’s always our goal to make sure the work is done right the first time, and we take pride in our team’s ability to accurately diagnose issues that others may miss. We understand your point about pricing and always try to keep it fair while delivering quality service. Your feedback is valuable and helps us continue improving the experience for all of our customers.
Always a good experience with Chen Plumbing. Cody Butts is fantastic. I highly recommend his services.
We appreciate the feedback! Cody is a true asset to our team and he will be glad to hear it. We're glad to have taken care of your plumbing issue!
Amazing team! Simeon was our tech and he did an awesome job throughout the whole process once arriving to our home. Hes efficient and professional. Great job to Chen Plumbing, definitely recommend!
Thanks, Brandon. Simeon will be glad to hear that. He takes a lot of pride in his work and in taking care of people the right way. Appreciate you trusting the team!
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