Serving the Metro Atlanta, GA Area
Based in Norcross, Chen Plumbing is able to offer our world-class affordable plumbing services to much of the metro Atlanta area, from Marietta to Duluth to Decatur. Don't see your community listed? Don't fret; call or text us and we'll see what we can do to help you out. We look forward to serving you!
Recent Jobs and Reviews
Customers say: # Customer Sentiment Analysis The reviews reflect overwhelmingly positive sentiment toward the plumbing service. Customers consistently praise the technicians for their professionalism, thoroughness, and excellent communication skills. There is a strong recurring theme of appreciation for technicians who take time to clearly explain issues, options, and procedures without pressuring customers. Timeliness is frequently highlighted as a strength, with many noting prompt responses to service calls and efficient completion of work. The technical competence and problem-solving abilities of the staff receive significant praise, with customers expressing confidence in the quality of repairs performed. Many reviews indicate long-term loyalty to the company, suggesting sustained satisfaction over time. The overall tone is decidedly positive, with customers frequently using words like "excellent," "fantastic," and "highly recommend" to describe their experiences. The service team is repeatedly characterized as honest, knowledgeable, and courteous, creating a strong impression of trustworthiness and customer care.
Job Locations and Reviews
Thank you so much for the 5-star rating. We truly appreciate you taking the time to support Chen Plumbing. It means a lot to our team, and we’re grateful for the opportunity to serve you. If you ever need anything in the future, we’re here for you.
He explained everything thoroughly and helped us understand exactly what was going on and how he would repair it. Polite, friendly. Update: I wanted to make sure I mentioned our plumber by name: Braulio and his apprentice (sorry, I forgot his name). They finished quickly and spent time afterwards basically helping me understand the bigger picture of how our plumbing worked. No man-spraining, just real talk. I will NEVER use anyone else.
Thank you, Dorothy! We're glad to hear that you had a positive experience and found everything well explained. Your feedback about our team's politeness and friendliness is truly appreciated.
Cody came out to repair a broken drain. He was able to discuss with me my options and get the repair done fairly quickly. Amazing!
Thank you, Luke! We're glad to hear that Cody was able to provide you with options and complete the repair quickly. Your satisfaction is important to us!
I would like to take a moment to thank Dawson and Austin for their total professional attitude from inspection to giving a quote to clean up. They showed great stamina and were polite and smiling throughout the project. And it was a huge project with busted and rusted main wrought iron sewer pipes going all the way out and halfway into the back yard. We wish them the very best.
Thank you, Alka! We appreciate your kind words and are glad to hear that Dawson and Austin provided such professional service throughout your project. Wishing you all the best as well!
Arrived on time, was able to quickly diagnosis issue and explain in detail the possible resolutions. Left quote for job. Calling back to schedule work.
Thank you, Melissa! We're glad to hear that you had a positive experience with the diagnosis and the explanation of resolutions. Looking forward to assisting you with the scheduled work!
We had an emergent leak and called around 4pm. Leo was great to schedule with (very communicative) & had Shawn out to our house by 6pm. Shawn was honest, courteous, and efficient. He quickly diagnosed the issue and got everything fixed up. We really appreciated the fast response and transparency. Highly recommend!
Thank you, Christina! We're glad to hear that Leo was communicative and that Shawn provided efficient service. We appreciate your recommendation and are here for you whenever you need us!
Tim Chen is the best. Have done work for us in the past. Keep us informed of what was going on. Love them!!!!
Thank you, Helen! We're glad to hear that Tim provided excellent service and kept you informed. Your support means a lot to us!
Cody was both extremely helpful and knowledgeable! Quick and easy service and very polite and professional! 10/10 would recommend!!
Thank you, Garren! We're glad to hear that Cody provided you with helpful and professional service. Your recommendation means a lot to us!
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