Service Areas

Shane has the been one of the best service people we've had. He diagnosed our leaky sink valve problems and gave us a good fair price for his labor. Super knowledgeable and we'll be getting our water heater replaced by him in the future. He was also super fast and we booked appointments with 3 companies.

Shane did incredible work replacing our water heater. Very knowledgeable and a fast worker.

I cant say enough good things about Dawson and Chen Plumbing. We had an emergency at our property when the well pump that supplies water to our barn went out. I called Chen Plumbing, and they responded immediately. Dawson came out, and from the moment he arrived, he was exceptionalfriendly, professional, knowledgeable, and, most importantly, someone you immediately felt you could trust. He diagnosed the problem, was completely straightforward and honest about what needed to be done, and did a stellar job getting everything taken care of. What impressed me just as much happened afterward. After Dawson left, I realized I had completely forgotten to ask him about some additional plumbing work we needed done under the sinks in our master bedroom and bathroom. I contacted Chen Plumbing again, and they promptly arranged to have Dawson come back out the very next day. That kind of responsiveness and service is increasingly hard to find. Dawson and Chen Plumbing are the kind of people that others in the service industry should take note of. This is how you earn a customer for life: show up when you say you will, know what youre doing, treat people well, be honest, and exceed expectations. They did exactly that. I wont call another plumber. Chen Plumbing will be my first call for anything plumbing-related from now on, and Ill gladly recommend Dawson and Chen Plumbing to anyone who asks. Absolutely outstanding experience from beginning to end. Five stars without hesitation.

very good attitude, and experienced I have not decided to use the service yet due to the high price.

Had I had known that they were out of Norcross I would have called another (local) closer company, but Chase was repectful and showed responsibility to the job at hand. Had my problem been in the house or close in the sewer line he would have been prepared for the job, but at 135 feet he had to go get big pressure jet machine did the job perfectly best of all no digging when pipes are 13 feet down.

Shane was descriptive and walked me through the process of flushing my tankless water heater. He also noticed a cap to the sewer pipe was broken and showed me what to buy. I appreciate his professionalism.

Good work, quickly done

Chen Plumbing came recommended to me by a friend. I gave them a call in the morning and within the hour they were at my home doing a thorough inspection. Unfortunately, there was quite a bit of work that needed to be done, and when they quoted me, they gave four different options to ensure that I was getting the best choice for me and my family. From there, we scheduled the work for a few few days down the road since it would take all day. Prior to the work beginning, they sent out a third-party company, Provisions To prep my house and make sure that we contained any sort of dust. On the day of work Chase and his colleague arrived promptly, worked around the clock and were incredibly thorough. At the end of the job, they cleaned everything up and left no Stone unturned .They were personable. They built rapport And even gave my needy dog extra attention. I will highly recommend Chen Plumbing to anyone in need of service.

Shane was amazing today. He is definitely positive representation of this plumbing company. It's obvious that he loves his work and that he enjoys people. He was very helpful informative and extremely customer service driven. You do not get the impression that he's trying to manipulate the circumstances particularly when there is a problem in your home you want someone who is genuine and trustworthy.