Serving the Metro Atlanta, GA Area
Based in Norcross, Chen Plumbing is able to offer our world-class affordable plumbing services to much of the metro Atlanta area, from Marietta to Duluth to Decatur. Don't see your community listed? Don't fret; call or text us and we'll see what we can do to help you out. We look forward to serving you!
Recent Jobs and Reviews
Customers say: The reviews exhibit a positive overall sentiment, with recurring positive themes and sentiments. The majority of customers express satisfaction with Chen Plumbing's services, highlighting their professionalism, promptness, reliability, and quality of work. Customers appreciate the technicians' expertise, courtesy, and ability to explain issues clearly. Positive reviews mention timely responses, efficient problem-solving, and friendly and helpful staff. Customers also value the company's commitment to safety, reliability, and excellent workmanship. The positive reviews outweigh the negative ones, indicating a high level of customer satisfaction with Chen Plumbing's services.
Job Locations and Reviews
Chen Plumbing and Travis, the technician who worked with me, were both incredibly professional and efficient. Scheduling was simple, and they arrived right on schedule. I'll definitely be calling them again with any future plumbing issues!
Thank you so much Jodi! We're glad to hear everything went smoothly—from scheduling to the service itself. Travis will be happy to know his work left a great impression. Don’t hesitate to reach out next time you need us—we’ll be ready to help!
I called three plumbers and the young lady who answered the phone for Chen plumbing was the only one that was not rude. She was pleasant and professional. It is the reason why I chose Chen plumbing.Travis was great. Very friendly and Professional. Answered all my questions. Got the job done quickly and cleaned up after himself. Obviously, the employees enjoy working for the company. Chen plumbing is my new plumber. AJ
AJ, thank you for such a thoughtful review. We’re really glad our team made a strong first impression—from the first phone call to the completed job. We'll be sure to pass your kind words along to both Travis and our office staff. It means a lot to hear that you’ve chosen Chen Plumbing as your go-to—we look forward to taking care of you anytime you need us!
Professional and got the job done and a reasonable price.
Hey Patrick, thanks for the great feedback! We’re glad you felt the job was handled professionally and priced fairly. Don’t hesitate to reach out if you need anything in the future!
Travis was great. Gave great guidance, walked me through the process, talked about pros and cons of the installation, then completed everything in short order. Added bonushe installed a new shower head that I was going to take care of. Well done, and well use Chen again in the future.
Hey Paul, really appreciate you taking the time to share this. Travis always aims to make things clear and straightforward, and we're glad he was able to knock it all out—including the shower head. We'll be here whenever you need us next.
Christian did a great job at my 75 year old home. Great communication and very thorough. Chen does a fantastic job at organization and communication. Key to being a successful organization and maintaining great employees. CHEN plumbing has been to my house 3 times in the last two weeks for some major projects. All of the projects were completed and I am very happy with the workmanship, communication and care that was delivered. I wouldnt go anywhere else. Great team and great company!
Thank you for sharing this! We’re happy to hear Christian took such great care of your home. We work hard to stay organized and keep communication clear, so it means a lot to know that stood out. We truly appreciate your trust in Chen Plumbing!
My experience with Chen Plumbing was awesome. They are incredibly professional - from their communication to their quality of work. I would always recommend them, and wont hesitate to utilize their services again if needed.
Thank you for the kind words Kevin! We’re glad to hear your experience with our team was a great one. We appreciate your recommendation and are here whenever you need us again!
As we told Braulio and David, the two skilled plumbers who rescued us from what could have been a very awful sewer pipe-backup situation, "You two have made us customers for life." Our entire experience with Chen Plumbing was beyond excellent from start to finish. From the moment we had our issue--they were at our house within an hour of our first call on the Thursday before the 4th of July weekend (!!!)--until they finished the spotless cleanup of our new sewer line (which they both installed, meaning we had the consistency and reassurance of working with the same people throughout the experience), Braulio and David worked tirelessly to fix our problem, answer our questions, and have us as good as new (and probably better off than the original setup) as quickly as possible. The whole team was great--communication via text and phone was quick, frequent, and very customer-focused--and the pricing was fair and never deviated form the initial quote, even though they had to deal with a few hiccups as they worked around our 1958 plumbing. I could go on and on, but suffice it to say that you will not go wrong if you call Chen Plumbing for anything related to your home system. We are very grateful for everyone on their team!
Wow—thank you for such a heartfelt and detailed review Max. Braulio and David will be thrilled to hear your kind words; they truly care about doing right by every customer, and it shows. We’re so glad we could be there quickly, especially heading into a holiday weekend, and that you felt supported and informed every step of the way. Working on older plumbing always brings surprises, but we’re proud the team kept everything on track without compromising quality or transparency. We're honored to have earned your trust—and your future business. Thank you again for choosing Chen Plumbing!
Matthew and Chen plumbing were great. Had quick availability, kept me informed along the way for my appointment progress and the work was done same day. Great service and transparency
Thank you for the great feedback! We're glad Matthew and the team could get you taken care of quickly and keep everything clear along the way.
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