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Serving the Metro Atlanta, GA Area

Based in Norcross, Chen Plumbing is able to offer our world-class affordable plumbing services to much of the metro Atlanta area, from Marietta to Duluth to Decatur. Don't see your community listed? Don't fret; call or text us and we'll see what we can do to help you out. We look forward to serving you!

Recent Jobs and Reviews

Rated 4.9 out of 5 stars based on 2010 customer reviews

Customers say: The overall sentiment is overwhelmingly positive, reflecting deep satisfaction and trust in the plumbing service. Customers consistently praise the technicians' professionalism, competence, and extensive knowledge, often noting how clearly and patiently problems and solutions were explained. Speed and reliability stand out as recurring strengths, with many reviewers highlighting punctual arrivals, quick responses, and efficient problem-solving, including accommodating after-hours and next-day requests. The friendly, courteous, and respectful demeanor of the staff comes up repeatedly, along with appreciation for their attention to detail, thoroughness, and tidiness, as work areas were often left clean. Many customers value the honest guidance and transparent options provided, which fosters a strong sense of confidence in the company. Loyalty is a notable theme, with several long-term customers describing multigenerational or decades-long relationships and expressing enthusiastic willingness to recommend the company and call on it again. Overall, the tone conveys gratitude, trust, and high regard for both the quality of the work and the exceptional customer service.

At a glance

Chen Plumbing has completed 1 job on November 6, 2026.

The one customer review shown here is rated 5.0 out of 5.

Recent work covers Atlanta, GA and Marietta, GA.

Job Locations and Reviews


Equipment: Navien 240A2 Tankless Water Heater

Description of Work Performed

Upon arrival, the customer reported issues with the existing tankless water heater. Inspected the unit and found no active error codes. Reviewed the error code history and confirmed that no current faults were present.

Recommended a full tankless water heater flush and preventative maintenance service. Customer approved the recommended work.

Performed the following services:

* Flushed and descaled the tankless water heater for approximately one hour.
* Cleaned the flame rod and ignition components.
* Cleaned all applicable sensors.
* Thoroughly cleaned the interior of the unit.
* Removed and cleaned the air intake filter.
* Inspected the unit and verified proper operation following service.

System Status Upon Completion

After completing the maintenance, the tankless water heater successfully ignited and was operating properly at the time of departure. No active error codes were present.

Recommendations

Equipment: Navien 240A2 Tankless Water Heater

Description of Work Performed

Upon arrival, the customer reported issues with the existing tankless water heater. Inspected the unit and found no active error codes. Reviewed the error code history and confirmed that no current faults were present.

Recommended a full tankless water heater flush and preventative maintenance service. Customer approved the recommended work.

Performed the following services:

* Flushed and descaled the tankless water heater for approximately one hour.
* Cleaned the flame rod and ignition components.
* Cleaned all applicable sensors.
* Thoroughly cleaned the interior of the unit.
* Removed and cleaned the air intake filter.
* Inspected the unit and verified proper operation following service.

System Status Upon Completion

After completing the maintenance, the tankless water heater successfully ignited and was operating properly at the time of departure. No active error codes were present.

Recommendations
Seth S.
Seth S. Checked in
Equipment: Navien 240A2 Tankless Water Heater Description of Work Performed Upon arrival, the customer reported issues with the existing tankless water heater. Inspected the unit and found no active error codes. Reviewed the error code history and confirmed that no current faults were present. Recommended a full tankless water heater flush and preventative maintenance service. Customer approved the recommended work. Performed the following services: * Flushed and descaled the tankless water heater for approximately one hour. * Cleaned the flame rod and ignition components. * Cleaned all applicable sensors. * Thoroughly cleaned the interior of the unit. * Removed and cleaned the air intake filter. * Inspected the unit and verified proper operation following service. System Status Upon Completion After completing the maintenance, the tankless water heater successfully ignited and was operating properly at the time of departure. No active error codes were present. Recommendations
Marietta, GA 30067
Review
Tim was knowledge and was quick and efficient! We hope to use him for many more projects!
Joseph - Atlanta, GA 30308