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Serving the Metro Atlanta, GA Area

Based in Norcross, Chen Plumbing is able to offer our world-class affordable plumbing services to much of the metro Atlanta area, from Marietta to Duluth to Decatur. Don't see your community listed? Don't fret; call or text us and we'll see what we can do to help you out. We look forward to serving you!

Recent Jobs and Reviews

Rated 4.9 out of 5 stars based on 1999 customer reviews

Customers say: The overall sentiment is overwhelmingly positive, reflecting deep satisfaction and trust in the plumbing service. Customers consistently praise the technicians' professionalism, competence, and extensive knowledge, often noting how clearly and patiently problems and solutions were explained. Speed and reliability stand out as recurring strengths, with many reviewers highlighting punctual arrivals, quick responses, and efficient problem-solving, including accommodating after-hours and next-day requests. The friendly, courteous, and respectful demeanor of the staff comes up repeatedly, along with appreciation for their attention to detail, thoroughness, and tidiness, as work areas were often left clean. Many customers value the honest guidance and transparent options provided, which fosters a strong sense of confidence in the company. Loyalty is a notable theme, with several long-term customers describing multigenerational or decades-long relationships and expressing enthusiastic willingness to recommend the company and call on it again. Overall, the tone conveys gratitude, trust, and high regard for both the quality of the work and the exceptional customer service.

At a glance

Chen Plumbing has completed 1 job on November 5, 2026.

The 16 customer reviews shown here average 5.0 out of 5.

Recent work covers Atlanta, GA, Alpharetta, GA, Decatur, GA, Lawrenceville, GA and Norcross, GA.

Job Locations and Reviews

Minor toilet rebuild For this job, I came out to see Mr. Reid‘s house to take a look at an issue with a toilet constantly running the inside needed to be rebuilt and replaced so therefore, I recommended to do a minor toilet tank rebuild. Mr. Reed signed off on it and we got to work replaced the fill valve flapper on the supply line to complete the project once everything was replaced the toilet fills up normally there’s no issues with the fill valve and the flapper supply line is in order with no leaks. Additionally, the water pressure is fine. Mr. Reed doesn’t want to replace the toilet at this time and they are all set.
Minor toilet rebuild For this job, I came out to see Mr. Reid‘s house to take a look at an issue with a toilet constantly running the inside needed to be rebuilt and replaced so therefore, I recommended to do a minor toilet tank rebuild. Mr. Reed signed off on it and we got to work replaced the fill valve flapper on the supply line to complete the project once everything was replaced the toilet fills up normally there’s no issues with the fill valve and the flapper supply line is in order with no leaks. Additionally, the water pressure is fine. Mr. Reed doesn’t want to replace the toilet at this time and they are all set.
Shane S.
Shane S. Checked in
Minor toilet rebuild For this job, I came out to see Mr. Reid‘s house to take a look at an issue with a toilet constantly running the inside needed to be rebuilt and replaced so therefore, I recommended to do a minor toilet tank rebuild. Mr. Reed signed off on it and we got to work replaced the fill valve flapper on the supply line to complete the project once everything was replaced the toilet fills up normally there’s no issues with the fill valve and the flapper supply line is in order with no leaks. Additionally, the water pressure is fine. Mr. Reed doesn’t want to replace the toilet at this time and they are all set.
Cumming, GA 30040
Review
Great Service
Haley - Decatur, GA 30033
Review
Chace does great work.
Paul Wagner - Atlanta, GA 30309
Response from Chen Plumbing:

Thank you, Paul! We're glad to hear you appreciate Chace's work. Your support means a lot to us!

Review
Yishen Zhang - Atlanta, GA 30350
Response from Chen Plumbing:

Thank you, Yishen, for your feedback! We appreciate your support.

Review
Kept updated from the time my appointment was made until technician arrived. Alex was on time, courteous and professional. Will definitely recommend Chen plumbing to family and friends. Great service from both customer service rep and technician.
Joe Wilson - Tucker, GA 30084
Response from Chen Plumbing:

Thank you, Joe! We appreciate your kind words about our team, especially Alex and our customer service. Your recommendation means a lot to us!

Review
Heather Forkey - Duluth, GA 30096
Response from Chen Plumbing:

Thank you, Heather, for taking the time to leave a review. We appreciate your feedback!

Review
Garbage disposal installation. Excellent service, professional, thorough and knowledgeable. I would ask for this plumber again withiut question. Impressionable to say the leadt
Warren Harriday - Stone Mountain, GA 30087
Response from Chen Plumbing:

Thank you, Warren! We appreciate your kind words about the excellent service and professionalism you experienced. We're glad to know you would choose us again, and we look forward to assisting you in the future!

Review
Jerry Hong - Norcross, GA 30093
Response from Chen Plumbing:

Thank you, Jerry, for taking the time to leave a review. We appreciate your support!

Review
Shane has the been one of the best service people we've had. He diagnosed our leaky sink valve problems and gave us a good fair price for his labor. Super knowledgeable and we'll be getting our water heater replaced by him in the future. He was also super fast and we booked appointments with 3 companies.
S B - Lawrenceville, GA 30044
Response from Chen Plumbing:

Thank you! We're glad to hear that Shane provided you with excellent service and a fair price. It's great to know you found him knowledgeable and efficient. We appreciate your trust in us for your future water heater replacement!

Review
Shane did incredible work replacing our water heater. Very knowledgeable and a fast worker.
Michael Schwartz - Lawrenceville, GA 30043
Response from Chen Plumbing:

Thank you, Michael! We're glad to hear that Shane impressed you with his knowledge and efficiency in replacing your water heater. We appreciate your feedback!

Review
I called Chen on a Friday evening. I suspected my drain pipe was clogged. They arrived 2 hours later, & diagnosed the problem. They checked everything out to make sure all was working properly. Since they had to remove a toilet to look in the pipe, they offered to replace my 41 year old toilet. They had a new one on their truck! They made it really convenient & I knew the toilet needed replacing. They did a great job, were really nice & followed up afterward. Thank you Tim & Otto! You were easy to work with, fast & effient! Jenny in the office was awesome, too!
Mary Kay Krieger - Norcross, GA 30071
Response from Chen Plumbing:

Thank you, Mary, for taking the time to leave a review. We appreciate your support!

Review
I cant say enough good things about Dawson and Chen Plumbing. We had an emergency at our property when the well pump that supplies water to our barn went out. I called Chen Plumbing, and they responded immediately. Dawson came out, and from the moment he arrived, he was exceptionalfriendly, professional, knowledgeable, and, most importantly, someone you immediately felt you could trust. He diagnosed the problem, was completely straightforward and honest about what needed to be done, and did a stellar job getting everything taken care of. What impressed me just as much happened afterward. After Dawson left, I realized I had completely forgotten to ask him about some additional plumbing work we needed done under the sinks in our master bedroom and bathroom. I contacted Chen Plumbing again, and they promptly arranged to have Dawson come back out the very next day. That kind of responsiveness and service is increasingly hard to find. Dawson and Chen Plumbing are the kind of people that others in the service industry should take note of. This is how you earn a customer for life: show up when you say you will, know what youre doing, treat people well, be honest, and exceed expectations. They did exactly that. I wont call another plumber. Chen Plumbing will be my first call for anything plumbing-related from now on, and Ill gladly recommend Dawson and Chen Plumbing to anyone who asks. Absolutely outstanding experience from beginning to end. Five stars without hesitation.
Mike Costigan - Alpharetta, GA 30004
Response from Chen Plumbing:

Thank you, Mike! We truly appreciate your kind words about Dawson and the team at Chen Plumbing. It's great to hear that you had such a positive experience and that we could assist you promptly. Your trust and recommendation mean a lot to us, and we're here for any future plumbing needs you may have!

Review
Corbet Brown - Decatur, GA 30032
Response from Chen Plumbing:

Thank you, Corbet, for taking the time to leave a review. We appreciate your feedback!

Review
Richard Holzgrefe - Tucker, GA 30084
Response from Chen Plumbing:

Thank you, Richard, for taking the time to leave a review. We appreciate your support!

Review
J Wu - Marietta, GA 30068
Response from Chen Plumbing:

Thank you, J, for your review! We appreciate your support and look forward to serving you again.

Review
Kellam Mattie - Atlanta, GA 30309
Response from Chen Plumbing:

Thank you, Kellam, for taking the time to leave a review. We appreciate your feedback!

Review
very good attitude, and experienced I have not decided to use the service yet due to the high price.
Sabrina Lee - Alpharetta, GA 30022
Response from Chen Plumbing:

Thank you, Sabrina, for your feedback! We appreciate your kind words about our team's attitude and experience. If you have any questions or need more information, feel free to reach out!

Areas We Serve