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Serving the Metro Atlanta, GA Area

Based in Norcross, Chen Plumbing is able to offer our world-class affordable plumbing services to much of the metro Atlanta area, from Marietta to Duluth to Decatur. Don't see your community listed? Don't fret; call or text us and we'll see what we can do to help you out. We look forward to serving you!

Recent Jobs and Reviews

Rated 4.9 out of 5 stars based on 2008 customer reviews

Customers say: The overall sentiment is overwhelmingly positive, reflecting deep satisfaction and trust in the plumbing service. Customers consistently praise the technicians' professionalism, competence, and extensive knowledge, often noting how clearly and patiently problems and solutions were explained. Speed and reliability stand out as recurring strengths, with many reviewers highlighting punctual arrivals, quick responses, and efficient problem-solving, including accommodating after-hours and next-day requests. The friendly, courteous, and respectful demeanor of the staff comes up repeatedly, along with appreciation for their attention to detail, thoroughness, and tidiness, as work areas were often left clean. Many customers value the honest guidance and transparent options provided, which fosters a strong sense of confidence in the company. Loyalty is a notable theme, with several long-term customers describing multigenerational or decades-long relationships and expressing enthusiastic willingness to recommend the company and call on it again. Overall, the tone conveys gratitude, trust, and high regard for both the quality of the work and the exceptional customer service.

At a glance

Chen Plumbing has completed 1 job on November 5, 2026.

The one customer review shown here is rated 5.0 out of 5.

Recent work covers Lilburn, GA.

Job Locations and Reviews

Customer called us out for quote to replace electric tankless water heater element because they were not getting hot water throughout the house.Customer approved of work to replace heating element on electric tankless water heater.Customer let me know that his personal plumber told him that the far right element number three was bad. Checked continuity on all three elements to double check and element number three was indeed bad. Replaced the heating element provided by the customer and tested continuity on element. Double checked all three again and all three elements are in the same range of continuity. Purged entire home of air and waterlines before turning on tankless. Tested tankless for leaks none present upon departure. Tested every fixture in house to make sure that water was hot enough for customers liking.








Rheem Tankless Repair – Tier 1 (Quick Fix): This service covers light repair work on Rheem tankless water heaters. Tier 1 tasks typically include replacement or adj
Customer called us out for quote to replace electric tankless water heater element because they were not getting hot water throughout the house.Customer approved of work to replace heating element on electric tankless water heater.Customer let me know that his personal plumber told him that the far right element number three was bad. Checked continuity on all three elements to double check and element number three was indeed bad. Replaced the heating element provided by the customer and tested continuity on element. Double checked all three again and all three elements are in the same range of continuity. Purged entire home of air and waterlines before turning on tankless. Tested tankless for leaks none present upon departure. Tested every fixture in house to make sure that water was hot enough for customers liking.








Rheem Tankless Repair – Tier 1 (Quick Fix): This service covers light repair work on Rheem tankless water heaters. Tier 1 tasks typically include replacement or adj
David D.
David D. Checked in
Customer called us out for quote to replace electric tankless water heater element because they were not getting hot water throughout the house.Customer approved of work to replace heating element on electric tankless water heater.Customer let me know that his personal plumber told him that the far right element number three was bad. Checked continuity on all three elements to double check and element number three was indeed bad. Replaced the heating element provided by the customer and tested continuity on element. Double checked all three again and all three elements are in the same range of continuity. Purged entire home of air and waterlines before turning on tankless. Tested tankless for leaks none present upon departure. Tested every fixture in house to make sure that water was hot enough for customers liking. Rheem Tankless Repair – Tier 1 (Quick Fix): This service covers light repair work on Rheem tankless water heaters. Tier 1 tasks typically include replacement or adj
Lilburn, GA 30047
Review
Knowledgeable, professional, and friendly
Richard - Lilburn, GA 30047