Serving the Metro Atlanta, GA Area
Based in Norcross, Chen Plumbing is able to offer our world-class affordable plumbing services to much of the metro Atlanta area, from Marietta to Duluth to Decatur. Don't see your community listed? Don't fret; call or text us and we'll see what we can do to help you out. We look forward to serving you!
Recent Jobs and Reviews
Customers say: The overall sentiment is overwhelmingly positive, reflecting deep satisfaction and trust in the plumbing service. Customers consistently praise the technicians' professionalism, competence, and extensive knowledge, often noting how clearly and patiently problems and solutions were explained. Speed and reliability stand out as recurring strengths, with many reviewers highlighting punctual arrivals, quick responses, and efficient problem-solving, including accommodating after-hours and next-day requests. The friendly, courteous, and respectful demeanor of the staff comes up repeatedly, along with appreciation for their attention to detail, thoroughness, and tidiness, as work areas were often left clean. Many customers value the honest guidance and transparent options provided, which fosters a strong sense of confidence in the company. Loyalty is a notable theme, with several long-term customers describing multigenerational or decades-long relationships and expressing enthusiastic willingness to recommend the company and call on it again. Overall, the tone conveys gratitude, trust, and high regard for both the quality of the work and the exceptional customer service.
At a glance
Chen Plumbing has completed 1 job on November 6, 2026.
The one customer review shown here is rated 5.0 out of 5.
Recent work covers Decatur, GA and Dunwoody, GA.
Job Locations and Reviews
Upon arrival, the customer requested estimates for several plumbing concerns throughout the home, including water heater replacement, exterior hose bib issues, installation of a high loop on the dishwasher drain line, and a leaking gate valve located beneath the kitchen sink. After performing an evaluation of the plumbing system, identified several items requiring attention and discussed the recommended repairs and replacement options with the customer. Water Heater Replacement and Water Pressure Improvements: Provided an estimate to remove and replace the existing water heater with a new 50-gallon gas water heater. The proposed installation includes placing the new water heater inside a new drain pan and installing a thermal expansion tank secured with a proper mounting bracket. Also recommended replacing the existing pressure-reducing valve (PRV) and installing a new whole-home shut-off valve. The existing setup consists of multiple older gate valves and a double-union PRV configur
He was very efficient, very helpful and very nice
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