Since 1998, our family-owned business has proudly served the Norcross community with exceptional plumbing services. When your drains start moving slowly, fixtures stop working, or lines get backed up, we’re ready to help with leak repair, drain cleaning, water heater repair, sewer and gas line repair, fixture installation, and emergency repair services. Whether you’re dealing with a small leak or a major sewage backup, you can count on our plumbers in Norcross to provide accurate diagnostics and lasting solutions that keep your plumbing flowing properly.
Why Homeowners in Norcross Choose Chen Plumbing
Since 1998, we've been the go-to plumbing company in Gwinnett County for all residential plumbing needs. With an office in the heart of Norcross, we can reach homes quickly and provide long-lasting solutions, whether you're dealing with a burst pipe in the middle of the night or a stubborn clog that won't clear.
We understand the unique plumbing challenges throughout the community, including aging pipes in older homes and decades-old tree roots infiltrating sewer lines. Whether you're in an older home near Thrasher Park or a property close to Berkeley Lake, you can count on our Norcross plumbers for honest recommendations, upfront pricing, and dependable solutions.
Here's why homeowners continue to choose Chen Plumbing:
- Family-owned legacy: As a family-owned business led by master plumbers, we've delivered personalized service and exceptional workmanship for three generations.
- Highly rated service: With more than 300 five-star Google reviews, an A+ Better Business Bureau rating, and a Nextdoor Neighborhood Fave award, our reputation speaks for itself.
- Trusted by local homeowners: Much of our business comes from referrals by satisfied customers throughout Norcross and Gwinnett County.
- Licensed plumbing professionals: Our experienced, licensed plumbers handle everything from simple repairs to complex plumbing projects.
- Long-lasting repairs: We focus on solving problems correctly the first time using proven repair methods and quality materials.
- Advanced diagnostic technology: We use modern equipment to accurately identify plumbing issues and recommend the most effective solution.
From repairing small leaks to installing new plumbing systems and fixtures, our comprehensive plumbing repair, inspection, and installation services help keep your home operating efficiently.
Water Heater Repair & Replacement Services
Our water heater services include installation, repair, and maintenance for both traditional tank and tankless water heaters throughout Norcross.
Routine maintenance removes sediment caused by Georgia's hard water, helping your water heater operate more efficiently, extend its lifespan, and lower energy costs. If your system is over 10 years old or no longer provides reliable hot water, our technicians will evaluate its condition and recommend whether repair or replacement offers the best long-term value.
Sewer Line Repair, Replacement & Inspection
Slow drains throughout your home, gurgling toilets, or recurring sewage backups often indicate a problem with your main sewer line.
Chen Plumbing understands how mature tree roots, aging clay sewer pipes, and Georgia's shifting red clay soil can damage underground plumbing over time. We use sewer camera inspections to accurately locate the problem before performing minimally invasive sewer repair or replacement solutions that protect your property while restoring dependable drainage.
Drain Cleaning & Clog Removal Solutions
Our professional drain cleaning services eliminate stubborn clogs and restore proper flow throughout your plumbing system. We inspect the affected drain, locate the blockage, and use professional equipment such as drain augers or hydro jetting to remove buildup completely.
Whether you're dealing with a routine clog or a more serious blockage, our team has the experience and equipment to solve the problem effectively.
Emergency Plumbing Services When You Need Help Fast
When frozen pipes burst during a Georgia cold snap or your sewer line fails unexpectedly, Chen Plumbing is available with 24/7 emergency plumbing services. Our technicians respond quickly to locate the problem, minimize damage, and restore your plumbing system as soon as possible.
Plumbing Inspections to Prevent Costly Repairs
Our plumbing inspection services help identify developing issues before they become expensive emergencies.
During an inspection, we evaluate your pipes, drains, fixtures, and water pressure to detect leaks, worn components, or other developing problems. Routine annual inspections help extend the life of your plumbing system while reducing the risk of unexpected breakdowns.
Serving Homes Throughout Norcross and Gwinnett County
Searching for a local plumber near you? We proudly serve Norcross and surrounding communities throughout Gwinnett County, including:
- Duluth
- Peachtree Corners
- Lawrenceville
- Tucker
- And surrounding communities
Schedule Plumbing Service in Norcross Today
At Chen Plumbing, we're proud to provide honest, dependable plumbing services that keep your home's plumbing system operating reliably. With more than 25 years of experience, our residential plumbing team has the knowledge and equipment to handle everything from clogged drains and water heater repairs to broken pipes and complete plumbing installations.
Call or text us today at (404) 383-9225, or schedule service online to get started.
Recent Jobs and Reviews in Norcross, GA
Norcross, GA at a glance
Chen Plumbing has completed 3 jobs in Norcross, GA between January 2026 and February 2026.
The most recent job was on February 2, 2026.
Chen Plumbing has completed 415 jobs in Norcross, GA in the last 12 months. The first job there was in July 2023.
Job Locations and Reviews
Customer had a 8 year old AO Smith water heater that had recently had vent work done. Customer was continuously getting a flame loss on the unit. Informed customer that it could be a FV sensors or the gas control valve. Recommended replacement due to the heater being at the minimum threshold for replacement. Installed a new heater with a new thermal expansion tank, ball valve, and drip pan. Tested all work to ensure proper function and no leaks. None were found.
Customer had a bidet to install as well as a broken aqua piston on Kohler toilet in the primary bath. Replaced the central component of the aqua piston, the fill valve, flapper, and supply line. Installed customer supplied bidet. There is no warranty on customer supplied materials. Mounted the remote higher where customer requested to make it difficult for her toddler to accidentally reach. Tested all work to ensure proper function and no leaks. None were found.
Call for no hot water after recent vent work. Mr. English states that water heater shut off and continues to shut off after relighting since work was complete. He called AO smith and they advised that the gap around the draft hood was part of the problem. The gap in question is part of the double wall vent. He stated AO smith also states that the problem here is the draft hood, and stated that it must be a specific model of draft hood. I replaced draft hood with another model draft hood and lit water heater. It went out after a few minutes and tripped the FV switch. Mr. English states that he has had to press the block button each time to reset before the unit would light. Water heater is from 2018. Two years ago the vent was attached directly to the top of the water heater when contractors were performing roof repairs. Two days ago I installed a draft hood. We did not turn the unit off or otherwise adjust any settings. I attempted to perform fv reset via dial control reset and c
