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Professional Plumber in Norcross, GA

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Norcross, GA's Local Family-Owned Plumbing Company

Founded in 1998, Chen Plumbing is a family-owned business that takes pride in serving the local community with exceptional residential plumbing services. Our legacy spans three generations, a testament to our commitment to quality and customer satisfaction. We're more than just a business; we're an integral part of the neighborhood, dedicated to ensuring your home's plumbing systems function seamlessly.

Our world-class service comes at affordable prices, making top-notch plumbing solutions accessible to all. Trust Chen Plumbing to handle your plumbing needs with professionalism and expertise.

Give us a call at 678-647-6299 today to schedule service.

Since 1998, our family-owned business has proudly served the Norcross community with exceptional plumbing services. When your drains start moving slowly, fixtures stop working, or lines get backed up, we’re ready to help with leak repair, drain cleaning, water heater repair, sewer and gas line repair, fixture installation, and emergency repair services. Whether you’re dealing with a small leak or a major sewage backup, you can count on our plumbers in Norcross to provide accurate diagnostics and lasting solutions that keep your plumbing flowing properly.

Why Homeowners in Norcross Choose Chen Plumbing

Since 1998, we've been the go-to plumbing company in Gwinnett County for all residential plumbing needs. With an office in the heart of Norcross, we can reach homes quickly and provide long-lasting solutions, whether you're dealing with a burst pipe in the middle of the night or a stubborn clog that won't clear.

We understand the unique plumbing challenges throughout the community, including aging pipes in older homes and decades-old tree roots infiltrating sewer lines. Whether you're in an older home near Thrasher Park or a property close to Berkeley Lake, you can count on our Norcross plumbers for honest recommendations, upfront pricing, and dependable solutions.

Here's why homeowners continue to choose Chen Plumbing:

  • Family-owned legacy: As a family-owned business led by master plumbers, we've delivered personalized service and exceptional workmanship for three generations.
  • Highly rated service: With more than 300 five-star Google reviews, an A+ Better Business Bureau rating, and a Nextdoor Neighborhood Fave award, our reputation speaks for itself.
  • Trusted by local homeowners: Much of our business comes from referrals by satisfied customers throughout Norcross and Gwinnett County.
  • Licensed plumbing professionals: Our experienced, licensed plumbers handle everything from simple repairs to complex plumbing projects.
  • Long-lasting repairs: We focus on solving problems correctly the first time using proven repair methods and quality materials.
  • Advanced diagnostic technology: We use modern equipment to accurately identify plumbing issues and recommend the most effective solution.

From repairing small leaks to installing new plumbing systems and fixtures, our comprehensive plumbing repair, inspection, and installation services help keep your home operating efficiently.

Water Heater Flush Blog

Water Heater Repair & Replacement Services

Our water heater services include installation, repair, and maintenance for both traditional tank and tankless water heaters throughout Norcross.

Routine maintenance removes sediment caused by Georgia's hard water, helping your water heater operate more efficiently, extend its lifespan, and lower energy costs. If your system is over 10 years old or no longer provides reliable hot water, our technicians will evaluate its condition and recommend whether repair or replacement offers the best long-term value.

Sewer Line Repair, Replacement & Inspection

Slow drains throughout your home, gurgling toilets, or recurring sewage backups often indicate a problem with your main sewer line.

Chen Plumbing understands how mature tree roots, aging clay sewer pipes, and Georgia's shifting red clay soil can damage underground plumbing over time. We use sewer camera inspections to accurately locate the problem before performing minimally invasive sewer repair or replacement solutions that protect your property while restoring dependable drainage.

Drain Cleaning & Clog Removal Solutions

Our professional drain cleaning services eliminate stubborn clogs and restore proper flow throughout your plumbing system. We inspect the affected drain, locate the blockage, and use professional equipment such as drain augers or hydro jetting to remove buildup completely.

Whether you're dealing with a routine clog or a more serious blockage, our team has the experience and equipment to solve the problem effectively.

Emergency Plumbing Services When You Need Help Fast

When frozen pipes burst during a Georgia cold snap or your sewer line fails unexpectedly, Chen Plumbing is available with 24/7 emergency plumbing services. Our technicians respond quickly to locate the problem, minimize damage, and restore your plumbing system as soon as possible.

Plumbing Inspections to Prevent Costly Repairs

Our plumbing inspection services help identify developing issues before they become expensive emergencies.

During an inspection, we evaluate your pipes, drains, fixtures, and water pressure to detect leaks, worn components, or other developing problems. Routine annual inspections help extend the life of your plumbing system while reducing the risk of unexpected breakdowns.

Serving Homes Throughout Norcross and Gwinnett County

Searching for a local plumber near you? We proudly serve Norcross and surrounding communities throughout Gwinnett County, including:

  • Duluth
  • Peachtree Corners
  • Lawrenceville
  • Tucker
  • And surrounding communities

Chen Plumbing Technician At The Back Of Truck

Schedule Plumbing Service in Norcross Today

At Chen Plumbing, we're proud to provide honest, dependable plumbing services that keep your home's plumbing system operating reliably. With more than 25 years of experience, our residential plumbing team has the knowledge and equipment to handle everything from clogged drains and water heater repairs to broken pipes and complete plumbing installations.

Call or text us today at (404) 383-9225, or schedule service online to get started.

Recent Jobs and Reviews in Norcross, GA

Rated 4.9 out of 5 stars based on 131 customer reviews

Customers say: The overall sentiment is overwhelmingly positive, reflecting deep satisfaction and trust in the plumbing service. Customers consistently praise the technicians' professionalism, competence, and extensive knowledge, often noting how clearly and patiently problems and solutions were explained. Speed and reliability stand out as recurring strengths, with many reviewers highlighting punctual arrivals, quick responses, and efficient problem-solving, including accommodating after-hours and next-day requests. The friendly, courteous, and respectful demeanor of the staff comes up repeatedly, along with appreciation for their attention to detail, thoroughness, and tidiness, as work areas were often left clean. Many customers value the honest guidance and transparent options provided, which fosters a strong sense of confidence in the company. Loyalty is a notable theme, with several long-term customers describing multigenerational or decades-long relationships and expressing enthusiastic willingness to recommend the company and call on it again. Overall, the tone conveys gratitude, trust, and high regard for both the quality of the work and the exceptional customer service.

Norcross, GA at a glance

Chen Plumbing has completed 3 jobs in Norcross, GA between April 2026 and May 2026.

The most recent job was on May 3, 2026.

Chen Plumbing has completed 415 jobs in Norcross, GA in the last 12 months. The first job there was in July 2023.

Job Locations and Reviews

Moen cartridge replacement in the master. Today we get our annual inspection Our win with Chen member so look at everything. The water heater and pressure reducing valve has been changed out recently by us. Additionally, the faucet has been changed out as well. However, the angle stops underneath the kitchen sink need to be replaced due to the fact that they do not turn off and our old recommend getting those done as well. The cartridge in the master bathroom shower was worn recommended to replace that so it would be super smooth and there would be no issues. CUSTOMER went ahead with that repair and that is exactly what we had started on finish it caulked the trim following that also caulked a tub spout in the other bathroom at no extra charge the customer is all set
Moen cartridge replacement in the master. Today we get our annual inspection Our win with Chen member so look at everything. The water heater and pressure reducing valve has been changed out recently by us. Additionally, the faucet has been changed out as well. However, the angle stops underneath the kitchen sink need to be replaced due to the fact that they do not turn off and our old recommend getting those done as well. The cartridge in the master bathroom shower was worn recommended to replace that so it would be super smooth and there would be no issues. CUSTOMER went ahead with that repair and that is exactly what we had started on finish it caulked the trim following that also caulked a tub spout in the other bathroom at no extra charge the customer is all set
Shane S.
Shane S. Checked in
Moen cartridge replacement in the master. Today we get our annual inspection Our win with Chen member so look at everything. The water heater and pressure reducing valve has been changed out recently by us. Additionally, the faucet has been changed out as well. However, the angle stops underneath the kitchen sink need to be replaced due to the fact that they do not turn off and our old recommend getting those done as well. The cartridge in the master bathroom shower was worn recommended to replace that so it would be super smooth and there would be no issues. CUSTOMER went ahead with that repair and that is exactly what we had started on finish it caulked the trim following that also caulked a tub spout in the other bathroom at no extra charge the customer is all set
Norcross, GA 30093
Came out for a back up occuring inside unit A6. This is not the first time we’ve been out to this location for a back up. Received approval from the tenants to pull the toilet and snake/camera the drain. Ran camera down and located the blockage in the same spot as last time. We ran the sewer snake down the line and cleared the blockage and got it to drain down. Re camera'd the drain and found there is a belly in the spot of the location of where the blockage formed that is in a junction between the two units. Sewer line will need to be dug up in this unit and the other unit to redo the junction and replace an additional 20’ down to the main line. The sewer line from the junction down to the 6” common main drain is back pitched/flat and will need to be replaced to restore proper pitch. Once we got the camera to drop down into the sewer main, we found it was also backed up and not draining. We located another blockage inside the mainline but can not see what it is due to all of the sewag
Came out for a back up occuring inside unit A6. This is not the first time we’ve been out to this location for a back up. Received approval from the tenants to pull the toilet and snake/camera the drain. Ran camera down and located the blockage in the same spot as last time. We ran the sewer snake down the line and cleared the blockage and got it to drain down. Re camera'd the drain and found there is a belly in the spot of the location of where the blockage formed that is in a junction between the two units. Sewer line will need to be dug up in this unit and the other unit to redo the junction and replace an additional 20’ down to the main line. The sewer line from the junction down to the 6” common main drain is back pitched/flat and will need to be replaced to restore proper pitch. Once we got the camera to drop down into the sewer main, we found it was also backed up and not draining. We located another blockage inside the mainline but can not see what it is due to all of the sewag
Dawson D.
Dawson D. Checked in
Came out for a back up occuring inside unit A6. This is not the first time we’ve been out to this location for a back up. Received approval from the tenants to pull the toilet and snake/camera the drain. Ran camera down and located the blockage in the same spot as last time. We ran the sewer snake down the line and cleared the blockage and got it to drain down. Re camera'd the drain and found there is a belly in the spot of the location of where the blockage formed that is in a junction between the two units. Sewer line will need to be dug up in this unit and the other unit to redo the junction and replace an additional 20’ down to the main line. The sewer line from the junction down to the 6” common main drain is back pitched/flat and will need to be replaced to restore proper pitch. Once we got the camera to drop down into the sewer main, we found it was also backed up and not draining. We located another blockage inside the mainline but can not see what it is due to all of the sewag
Norcross, GA 30093
Customer had a list of issues to be addressed. The issues were listed as follows: 1. Leak from kitchen faucet 2. Water running in powder room toilet 3. Leaking toilet base in Son’s bathroom 4. Had a switch on overflow plate in Son’s bathroom that was no longer holding itself up 5. Had to hold trip lever in master toilet to flush 6. Leaking hose bib in front of home 7. Sewer gas smell in laundry sink To resolve the above issues customer will purchase a kitchen faucet for us to return for quoted price and install. Customer opted to wait on any repairs or replacement for the powder room toilet. In the Son’s bathroom pulled and reset the toilet, ensured a healthy flange, and reset the toilet. Replaced the overflow plate in the same bathroom. Replaced the master bath’s flapper as a courtesy, as well as tightening the tubular beneath the laundry sink and informed customer to run water in it weekly. Informed customer if this doesn’t resolve the issue, a smoke test will have to be performed.
Customer had a list of issues to be addressed. The issues were listed as follows: 1. Leak from kitchen faucet 2. Water running in powder room toilet 3. Leaking toilet base in Son’s bathroom 4. Had a switch on overflow plate in Son’s bathroom that was no longer holding itself up 5. Had to hold trip lever in master toilet to flush 6. Leaking hose bib in front of home 7. Sewer gas smell in laundry sink To resolve the above issues customer will purchase a kitchen faucet for us to return for quoted price and install. Customer opted to wait on any repairs or replacement for the powder room toilet. In the Son’s bathroom pulled and reset the toilet, ensured a healthy flange, and reset the toilet. Replaced the overflow plate in the same bathroom. Replaced the master bath’s flapper as a courtesy, as well as tightening the tubular beneath the laundry sink and informed customer to run water in it weekly. Informed customer if this doesn’t resolve the issue, a smoke test will have to be performed.
Cody B.
Cody B. Checked in
Customer had a list of issues to be addressed. The issues were listed as follows: 1. Leak from kitchen faucet 2. Water running in powder room toilet 3. Leaking toilet base in Son’s bathroom 4. Had a switch on overflow plate in Son’s bathroom that was no longer holding itself up 5. Had to hold trip lever in master toilet to flush 6. Leaking hose bib in front of home 7. Sewer gas smell in laundry sink To resolve the above issues customer will purchase a kitchen faucet for us to return for quoted price and install. Customer opted to wait on any repairs or replacement for the powder room toilet. In the Son’s bathroom pulled and reset the toilet, ensured a healthy flange, and reset the toilet. Replaced the overflow plate in the same bathroom. Replaced the master bath’s flapper as a courtesy, as well as tightening the tubular beneath the laundry sink and informed customer to run water in it weekly. Informed customer if this doesn’t resolve the issue, a smoke test will have to be performed.
Norcross, GA 30092
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