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Serving the Metro Atlanta, GA Area

Based in Norcross, Chen Plumbing is able to offer our world-class affordable plumbing services to much of the metro Atlanta area, from Marietta to Duluth to Decatur. Don't see your community listed? Don't fret; call or text us and we'll see what we can do to help you out. We look forward to serving you!

Recent Jobs and Reviews

Rated 4.9 out of 5 stars based on 1999 customer reviews

Customers say: The overall sentiment is overwhelmingly positive, reflecting deep satisfaction and trust in the plumbing service. Customers consistently praise the technicians' professionalism, competence, and extensive knowledge, often noting how clearly and patiently problems and solutions were explained. Speed and reliability stand out as recurring strengths, with many reviewers highlighting punctual arrivals, quick responses, and efficient problem-solving, including accommodating after-hours and next-day requests. The friendly, courteous, and respectful demeanor of the staff comes up repeatedly, along with appreciation for their attention to detail, thoroughness, and tidiness, as work areas were often left clean. Many customers value the honest guidance and transparent options provided, which fosters a strong sense of confidence in the company. Loyalty is a notable theme, with several long-term customers describing multigenerational or decades-long relationships and expressing enthusiastic willingness to recommend the company and call on it again. Overall, the tone conveys gratitude, trust, and high regard for both the quality of the work and the exceptional customer service.

At a glance

Chen Plumbing has completed 1 job on November 5, 2026.

The 16 customer reviews shown here average 5.0 out of 5.

Recent work covers Alpharetta, GA, Decatur, GA, Atlanta, GA, Norcross, GA and Tucker, GA.

Job Locations and Reviews

Customer called us out for quote to replace electric tankless water heater element because they were not getting hot water throughout the house.Customer approved of work to replace heating element on electric tankless water heater.Customer let me know that his personal plumber told him that the far right element number three was bad. Checked continuity on all three elements to double check and element number three was indeed bad. Replaced the heating element provided by the customer and tested continuity on element. Double checked all three again and all three elements are in the same range of continuity. Purged entire home of air and waterlines before turning on tankless. Tested tankless for leaks none present upon departure. Tested every fixture in house to make sure that water was hot enough for customers liking. Rheem Tankless Repair – Tier 1 (Quick Fix): This service covers light repair work on Rheem tankless water heaters. Tier 1 tasks typically include replacement or adj
Customer called us out for quote to replace electric tankless water heater element because they were not getting hot water throughout the house.Customer approved of work to replace heating element on electric tankless water heater.Customer let me know that his personal plumber told him that the far right element number three was bad. Checked continuity on all three elements to double check and element number three was indeed bad. Replaced the heating element provided by the customer and tested continuity on element. Double checked all three again and all three elements are in the same range of continuity. Purged entire home of air and waterlines before turning on tankless. Tested tankless for leaks none present upon departure. Tested every fixture in house to make sure that water was hot enough for customers liking. Rheem Tankless Repair – Tier 1 (Quick Fix): This service covers light repair work on Rheem tankless water heaters. Tier 1 tasks typically include replacement or adj
David D.
David D. Checked in
Customer called us out for quote to replace electric tankless water heater element because they were not getting hot water throughout the house.Customer approved of work to replace heating element on electric tankless water heater.Customer let me know that his personal plumber told him that the far right element number three was bad. Checked continuity on all three elements to double check and element number three was indeed bad. Replaced the heating element provided by the customer and tested continuity on element. Double checked all three again and all three elements are in the same range of continuity. Purged entire home of air and waterlines before turning on tankless. Tested tankless for leaks none present upon departure. Tested every fixture in house to make sure that water was hot enough for customers liking. Rheem Tankless Repair – Tier 1 (Quick Fix): This service covers light repair work on Rheem tankless water heaters. Tier 1 tasks typically include replacement or adj
Lilburn, GA 30047
Review
Yet again excellent amazing service
Ravi - Decatur, GA 30033
Review
Great job, quick, efficient. He solved the issue. Thank you!
Deborah Barron - Alpharetta, GA 30022
Response from Chen Plumbing:

Thank you, Deborah! We're glad to hear that the issue was resolved quickly and efficiently. Your appreciation means a lot to us!

Review
My experience with Chen Plumbing turned out to be fairly pleasant, I wasn't happy about spending the money, however, Cody Butts was patient and professional. He took the time to explain the issue along with options to fix the problem. Cody's knowledge was reassuring, the install looks great and everything works as it should. I will recommend to anyone having a plumbing issue to contact Chen Plumbing.
Wendell Guy - Decatur, GA 30035
Response from Chen Plumbing:

Thank you, Wendell! We're glad to hear you had a pleasant experience with Chen Plumbing and that Cody's professionalism and knowledge made a positive impact. Your recommendation means a lot to us!

Review
Amazing service by Alex!! He helped take out all water that had somehow gone into my gas line !!
Yahaira Ruiz - Lawrenceville, GA 30043
Response from Chen Plumbing:

Thank you, Yahaira! We're so glad to hear you had an amazing experience with Anthony. His attention to detail and willingness to go the extra mile truly makes a difference. We appreciate your recommendation!

Review
Grateful I called Chen plumbing and the technician Anthony did not diss appoint. Very thorough and informative and helped us understand our options and next steps and why behind everything.
Lauren Will - Norcross, GA 30092
Response from Chen Plumbing:

Thank you, Lauren! We're glad to hear that Anthony provided thorough and informative service, helping you understand your options. Your appreciation means a lot to us!

Review
Chen Plumbing is so responsive and lets you know sometimes several time a day when your tech is expected. The plumbers are so communicative too and they left every area of my house where they worked totally CLEAN...AMAZING. I will use them forever.
judi voss - Atlanta, GA 30319
Response from Chen Plumbing:

Thank you, Judi! We appreciate your kind words about our team's responsiveness and communication. It's great to hear that you were pleased with the cleanliness after the work was done. We're grateful for your support and look forward to serving you in the future!

Review
Dawson is amazing
Ali Khalifa - Alpharetta, GA 30004
Response from Chen Plumbing:

Thank you, Ali! We're glad to hear you think Dawson is amazing. Your support means a lot to us!

Review
Dawson and Chase are both amazing, fixed my house as promised
Ali Khalifa - Alpharetta, GA 30004
Response from Chen Plumbing:

Thank you, Ali! We're glad to hear you think Dawson is amazing. We appreciate your support!

Review
I had a great experience with Chen plumbing. They were easy to contact and schedule. The technician also arrived when they said they would. He cleaned up after himself. I liked that he took to time to explain everything to me before he did it as well. I would recommend their services to anyone.
Jenny Vu - Duluth, GA 30092
Response from Chen Plumbing:

Thank you, Jenny! We're glad to hear that you had such a positive experience with our team and that the technician took the time to explain everything to you. Your recommendation means a lot to us!

Review
Great service. Cody A. was a true professional from start to finish. He stopped by to answer my questions about a modification to my whole-house water filtration system, taking the time to explain everything in detail. I deeply appreciated that he didn't pressure me into making an immediate decision. Excellent customer service!
Connie L - Stockbridge, GA 30281
Response from Chen Plumbing:

Thank you, Connie! We're glad to hear you had a great experience with Cody from Chen Plumbing. His professionalism and knowledge truly make a difference. We appreciate your recommendation!

Review
Tankless water heater replacement - provided honest quote and completed work quickly and cleanly!
Sam A - Norcross, GA 30092
Response from Chen Plumbing:

Thank you, Sam! We appreciate your kind words about our honest quoting and the clean, quick work on your tankless water heater replacement. Your satisfaction means a lot to us!

Review
I am very impressed with Anthony and the people at Chen Plumbing. I filled out the online form and got a phone call shortly after to make an appointment. Office and technician were communicative about his arrival. He identified the problem immediately and still took the time to go through the rest of the house. I am satisfied with the price and the workmanship. Definitely would recommend.
C Hosaflook - Tucker, GA 30084
Response from Chen Plumbing:

Thank you! We're glad to hear that you had a positive experience with Anthony and our team at Chen Plumbing. Your satisfaction with our service and communication means a lot to us. We appreciate your recommendation!

Review
Anne Sophie Hankla - Atlanta, GA 30318
Response from Chen Plumbing:

Thank you, Anne, for taking the time to leave a review! Your feedback is appreciated.

Review
Dan G - Decatur, GA 30030
Response from Chen Plumbing:

Thank you, Dan, for taking the time to leave a review. We appreciate your feedback!

Review
Hilario Gonzalez - Alpharetta, GA 30022
Response from Chen Plumbing:

Thank you for your feedback, Hilario. We appreciate you taking the time to leave a review!

Review
Cody did a great job! Scheduling with the company was easy, they sent confirmations to make sure we were all on the same page, time wise, schedulung abd dispatch staff were helpful and friendly. Cody arrived as scheduled, was professional, clearly very knowledgeable, and had a pleasant demeanor. He explained all of my options, and the work was completed in the time expected. Definitely recommend!
Kristye Dial - Tucker, GA 30084
Response from Chen Plumbing:

Thank you, Kristye! We're glad to hear you had a positive experience with Cody and our scheduling team. Your recommendation means a lot to us!

Areas We Serve