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Serving the Metro Atlanta, GA Area

Based in Norcross, Chen Plumbing is able to offer our world-class affordable plumbing services to much of the metro Atlanta area, from Marietta to Duluth to Decatur. Don't see your community listed? Don't fret; call or text us and we'll see what we can do to help you out. We look forward to serving you!

Recent Jobs and Reviews

Rated 4.9 out of 5 stars based on 1999 customer reviews

Customers say: The overall sentiment is overwhelmingly positive, reflecting deep satisfaction and trust in the plumbing service. Customers consistently praise the technicians' professionalism, competence, and extensive knowledge, often noting how clearly and patiently problems and solutions were explained. Speed and reliability stand out as recurring strengths, with many reviewers highlighting punctual arrivals, quick responses, and efficient problem-solving, including accommodating after-hours and next-day requests. The friendly, courteous, and respectful demeanor of the staff comes up repeatedly, along with appreciation for their attention to detail, thoroughness, and tidiness, as work areas were often left clean. Many customers value the honest guidance and transparent options provided, which fosters a strong sense of confidence in the company. Loyalty is a notable theme, with several long-term customers describing multigenerational or decades-long relationships and expressing enthusiastic willingness to recommend the company and call on it again. Overall, the tone conveys gratitude, trust, and high regard for both the quality of the work and the exceptional customer service.

At a glance

Chen Plumbing has completed 1 job on November 5, 2026.

The 16 customer reviews shown here average 5.0 out of 5.

Recent work covers Atlanta, GA, Lilburn, GA, Dacula, GA, Decatur, GA and Ellenwood, GA.

Job Locations and Reviews

Customer called us out for quote to replace electric tankless water heater element because they were not getting hot water throughout the house.Customer approved of work to replace heating element on electric tankless water heater.Customer let me know that his personal plumber told him that the far right element number three was bad. Checked continuity on all three elements to double check and element number three was indeed bad. Replaced the heating element provided by the customer and tested continuity on element. Double checked all three again and all three elements are in the same range of continuity. Purged entire home of air and waterlines before turning on tankless. Tested tankless for leaks none present upon departure. Tested every fixture in house to make sure that water was hot enough for customers liking. Rheem Tankless Repair – Tier 1 (Quick Fix): This service covers light repair work on Rheem tankless water heaters. Tier 1 tasks typically include replacement or adj
Customer called us out for quote to replace electric tankless water heater element because they were not getting hot water throughout the house.Customer approved of work to replace heating element on electric tankless water heater.Customer let me know that his personal plumber told him that the far right element number three was bad. Checked continuity on all three elements to double check and element number three was indeed bad. Replaced the heating element provided by the customer and tested continuity on element. Double checked all three again and all three elements are in the same range of continuity. Purged entire home of air and waterlines before turning on tankless. Tested tankless for leaks none present upon departure. Tested every fixture in house to make sure that water was hot enough for customers liking. Rheem Tankless Repair – Tier 1 (Quick Fix): This service covers light repair work on Rheem tankless water heaters. Tier 1 tasks typically include replacement or adj
David D.
David D. Checked in
Customer called us out for quote to replace electric tankless water heater element because they were not getting hot water throughout the house.Customer approved of work to replace heating element on electric tankless water heater.Customer let me know that his personal plumber told him that the far right element number three was bad. Checked continuity on all three elements to double check and element number three was indeed bad. Replaced the heating element provided by the customer and tested continuity on element. Double checked all three again and all three elements are in the same range of continuity. Purged entire home of air and waterlines before turning on tankless. Tested tankless for leaks none present upon departure. Tested every fixture in house to make sure that water was hot enough for customers liking. Rheem Tankless Repair – Tier 1 (Quick Fix): This service covers light repair work on Rheem tankless water heaters. Tier 1 tasks typically include replacement or adj
Lilburn, GA 30047
Review
Highly recommend Chen Plumbing and, specifically, Braulio. Great communication, easy to schedule, fast service, reasonable quote with an eye towards cost and a guaranteed fix. I’ll call again if I need plumbing help and will also highly recommend.
Nancy - Atlanta, GA 30319
Review
Shawn was exceptional!
Isak Kim - Dacula, GA 30019
Response from Chen Plumbing:

Thank you, Isak! We're glad to hear that Shawn made such a positive impression. We appreciate your feedback!

Review
carrie christie - Atlanta, GA 30305
Response from Chen Plumbing:

Thank you, Carrie, for taking the time to leave a review. We appreciate your support!

Review
Easy to schedule. Prompt arrival. High quality work. In and out and we are totally satisfied!
Francis Clark - Atlanta, GA 30309
Response from Chen Plumbing:

Thank you, Francis! We're glad to hear that you found scheduling easy and were satisfied with the quality of work. We appreciate your feedback!

Review
Chen Plumbing is a honest and reliable plumbing service company in the Atlanta area. They repaired a broken leaking pipe in my basement at a very reasonable price and the job was completed in a professional manner. I would highly recommend their plumbing repair services to anyone who doesn't want to be overcharged when you have a plumbing problem. I have used them several times in the past and they are my only "Go To" Plumber in the future!
Don Young - Atlanta, GA 30324
Response from Chen Plumbing:

Thank you, Don! We truly appreciate your kind words and your continued trust in our services. It's great to hear that you found our work professional and reasonably priced. Your recommendation means a lot to us!

Review
Logan Mullins was very competent - friendly, too.
Mark McCandless - Atlanta, GA 30307
Response from Chen Plumbing:

Thank you, Mark! We're glad to hear that Cody made a positive impression with his competence and friendliness. Your feedback is greatly appreciated!

Review
Heath Morton - Sugar Hill, GA 30518
Response from Chen Plumbing:

Thank you, Heath, for taking the time to leave a review. We appreciate your support!

Review
Heres a serious shout-out to Chen plumbing & Shane in particular. He was fast, efficient, & super easy to work with.
Jean Bean - Atlanta, GA 30307
Response from Chen Plumbing:

Thank you, Jean! We're glad to hear that Shane provided you with fast and efficient service. Your shout-out to him is much appreciated!

Review
On time. Great communication. Anthony, the plumber gave great information at all steps of the job. Highly recommend.
Lee Woodall - Atlanta, GA 30345
Response from Chen Plumbing:

Thank you, Lee! We're glad to hear that Anthony provided great communication and information throughout the job. Your recommendation means a lot to us!

Review
We had an underground pipe issue that left us without water for days, and Chen plumbing was the only one able to step in and actually get the job done quickly. From the estimate to the repair process, everything was smooth, professional, and stress-free. Shane Silva was incredibly knowledgeable, responsive, and truly cared about helping us during a stressful situation even coming out on the weekend to make sure we had water again. Other plumbing companies werent able to fix the issue right away, but Shane handled it efficiently and professionally. Were extremely grateful for the excellent service and highly recommend them!
Will Riley - Atlanta, GA 30345
Response from Chen Plumbing:

Thank you, Will! We're so glad to hear that Chen Plumbing was able to resolve your underground pipe issue quickly and professionally. It's great to know that Shane's dedication and expertise made a difference during a stressful time. We truly appreciate your recommendation!

Review
Cody A. was very great at explaining what the problem was and going over my options to fix the problem. I will definitely use Chen plumbing again!
kennedi and Dierra - Union City, GA 30291
Response from Chen Plumbing:

Thank you, Kennedi! We appreciate your kind words about Cody A. and are glad you found the explanation helpful. Looking forward to serving you again!

Review
Craig S - Atlanta, GA 30328
Response from Chen Plumbing:

Thank you, Craig, for taking the time to leave a review. We appreciate your support!

Review
Tim is great!!! Did everything quickly professionally and way under budget. I will only use Tim for my plumbing needs from here on out!
Abraham Levy - Decatur, GA 30030
Response from Chen Plumbing:

Thank you, Abraham! We appreciate your kind words about Tim and are glad to hear you had a great experience.

Review
Plumbing.
John Cooper - Ellenwood, GA 30294
Response from Chen Plumbing:

Thank you, John, for your feedback. We appreciate you taking the time to share your experience!

Review
Could not have asked for better service.
David Whitman - Lilburn, GA 30047
Response from Chen Plumbing:

Thank you, David! We're glad to hear you had a great experience with our service. Your feedback means a lot to us!

Review
Wendell Cleghorn - Atlanta, GA 30319
Response from Chen Plumbing:

Thank you, Wendell, for taking the time to leave a review. Your feedback is appreciated!

Areas We Serve