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Serving the Metro Atlanta, GA Area

Based in Norcross, Chen Plumbing is able to offer our world-class affordable plumbing services to much of the metro Atlanta area, from Marietta to Duluth to Decatur. Don't see your community listed? Don't fret; call or text us and we'll see what we can do to help you out. We look forward to serving you!

Recent Jobs and Reviews

Rated 4.9 out of 5 stars based on 2010 customer reviews

Customers say: The overall sentiment is overwhelmingly positive, reflecting deep satisfaction and trust in the plumbing service. Customers consistently praise the technicians' professionalism, competence, and extensive knowledge, often noting how clearly and patiently problems and solutions were explained. Speed and reliability stand out as recurring strengths, with many reviewers highlighting punctual arrivals, quick responses, and efficient problem-solving, including accommodating after-hours and next-day requests. The friendly, courteous, and respectful demeanor of the staff comes up repeatedly, along with appreciation for their attention to detail, thoroughness, and tidiness, as work areas were often left clean. Many customers value the honest guidance and transparent options provided, which fosters a strong sense of confidence in the company. Loyalty is a notable theme, with several long-term customers describing multigenerational or decades-long relationships and expressing enthusiastic willingness to recommend the company and call on it again. Overall, the tone conveys gratitude, trust, and high regard for both the quality of the work and the exceptional customer service.

At a glance

Chen Plumbing has completed 1 job on November 6, 2026.

The one customer review shown here is rated 5.0 out of 5.

Recent work covers Atlanta, GA and Duluth, GA.

Job Locations and Reviews

Upon arrival, the customer stated that they were unable to flush the toilet and that none of the plumbing fixtures draining into the sewage ejection pump were draining properly. After evaluating the situation, explained to the customer that the issue could be caused by an obstruction interfering with the pump's float switch or a possible failure of the sewage ejection pump itself. Provided an estimate to perform a pump failure diagnostic to identify the cause of the issue. The customer reviewed and approved the estimate. Began by accessing the sewage ejection pump and removing the necessary cover to gain access to the wiring and internal pump components. Upon further inspection, discovered an object wedged between the float switch and the pump, preventing the float from rising properly as the wastewater level increased. This obstruction was keeping the float switch from activating the pump. Carefully removed the object from the pump assembly, allowing the float switch to move freely
Upon arrival, the customer stated that they were unable to flush the toilet and that none of the plumbing fixtures draining into the sewage ejection pump were draining properly. After evaluating the situation, explained to the customer that the issue could be caused by an obstruction interfering with the pump's float switch or a possible failure of the sewage ejection pump itself. Provided an estimate to perform a pump failure diagnostic to identify the cause of the issue. The customer reviewed and approved the estimate. Began by accessing the sewage ejection pump and removing the necessary cover to gain access to the wiring and internal pump components. Upon further inspection, discovered an object wedged between the float switch and the pump, preventing the float from rising properly as the wastewater level increased. This obstruction was keeping the float switch from activating the pump. Carefully removed the object from the pump assembly, allowing the float switch to move freely
Logan L.
Logan L. Checked in
Upon arrival, the customer stated that they were unable to flush the toilet and that none of the plumbing fixtures draining into the sewage ejection pump were draining properly. After evaluating the situation, explained to the customer that the issue could be caused by an obstruction interfering with the pump's float switch or a possible failure of the sewage ejection pump itself. Provided an estimate to perform a pump failure diagnostic to identify the cause of the issue. The customer reviewed and approved the estimate. Began by accessing the sewage ejection pump and removing the necessary cover to gain access to the wiring and internal pump components. Upon further inspection, discovered an object wedged between the float switch and the pump, preventing the float from rising properly as the wastewater level increased. This obstruction was keeping the float switch from activating the pump. Carefully removed the object from the pump assembly, allowing the float switch to move freely
Duluth, GA 30096
Review
Professional and knowledgeable.
EK - Atlanta, GA 30360
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