Serving the Metro Atlanta, GA Area
Based in Norcross, Chen Plumbing is able to offer our world-class affordable plumbing services to much of the metro Atlanta area, from Marietta to Duluth to Decatur. Don't see your community listed? Don't fret; call or text us and we'll see what we can do to help you out. We look forward to serving you!
Recent Jobs and Reviews
Customers say: The overall sentiment is overwhelmingly positive, reflecting deep satisfaction and trust in the plumbing service. Customers consistently praise the technicians' professionalism, competence, and extensive knowledge, often noting how clearly and patiently problems and solutions were explained. Speed and reliability stand out as recurring strengths, with many reviewers highlighting punctual arrivals, quick responses, and efficient problem-solving, including accommodating after-hours and next-day requests. The friendly, courteous, and respectful demeanor of the staff comes up repeatedly, along with appreciation for their attention to detail, thoroughness, and tidiness, as work areas were often left clean. Many customers value the honest guidance and transparent options provided, which fosters a strong sense of confidence in the company. Loyalty is a notable theme, with several long-term customers describing multigenerational or decades-long relationships and expressing enthusiastic willingness to recommend the company and call on it again. Overall, the tone conveys gratitude, trust, and high regard for both the quality of the work and the exceptional customer service.
At a glance
Chen Plumbing has completed 1 job on November 4, 2026.
The 16 customer reviews shown here average 5.0 out of 5.
Recent work covers Atlanta, GA, Decatur, GA, Alpharetta, GA, Avondale Estates, GA and Clarkston, GA.
Job Locations and Reviews
Today I replaced the pop up under sink upstairs in bathroom. Customer doesn’t want to proceed today with everything else . No leaks upon departure
Shan was great. Very thorough and explained everything.
We appreciated Coby's explanations and the thoroughness of his work. Very personable and was clear he knew what he was doing. We'll call on Tim Chen Plumbing again! Thank you!
Thank you for sharing this Kathy! We’re glad to hear Coby took the time to explain everything clearly and that his work stood out. We’ll be here whenever you need us again.
I've been using Chen Plumbing for over seven years. The work is always excellent. This was as well. A suggestion: when wall board must be cut, offer the customer a choice to seal the hole on their own, or cut the hole a standard size to install an access door. Carry access doors in the truck. Less stressful for the customer, and no issue trying to then find a dependable repair person.
Hey Alan, thank you for being such a loyal customer over the years — we truly appreciate your trust in us. We’re glad to hear the work met your expectations again, and thank you for your suggestion and feedback.
Excellent work very knowledgeable and trustworthy
Thank you for the kind review Lillian! We’re glad you felt confident in our work and knowledge. It means a lot that you trust us, and we’ll be here anytime you need plumbing help again.
I called Chen after our water heater dumped its contents out in our basement - they were out with an hour and Christian did a phenomenal job of swapping out our unit. He clearly explained the process and what he recommended, and did an amazing job for us. It really felt like he treated our house like his own and made sure the end result was excellent - I could tell it would pain him if he didnt do a job he could be proud of. Hes also the only person weve had work on our house who was meticulous in ensuring our carpet remained clean and he pointed out other issues in my house as he went. Were big fans now and he will be the first call I make for any plumbing issue going forward.
Hey Ben, we’re glad we could respond quickly and get your water heater replaced the same day. Christian takes pride in doing the job right and making sure a home is left in great shape, so it’s great to hear his attention to detail stood out. We appreciate you trusting us and look forward to being your first call for any future plumbing needs.
Scheduling with Chen Plumbing has been so easy and there is always a courtesy call/text when the tech is on the way, which has been very helpful when scheduling work for my personal home, as well as my clients homes (interior designer). For this service call in particular, our tech, Matthew, was on time, very courteous and knowledgeable, explained everything to myself & client giving options, and completed the work in a timely and efficient manner. Would highly recommend!
Hey Jennifer, thank you so much for the wonderful feedback! We’re glad our scheduling process and courtesy updates have been helpful for both your home and your clients’ projects. I’ll be sure to share your kind words with Matthew—sounds like he delivered the kind of professionalism, clear communication, and efficiency we aim for every time. We truly appreciate your recommendation and look forward to helping again whenever you need us.
Chen Plumbing gave top notch service! The communication from Elisa and Leo was absolutely fantastic. Incredible customer service! Simeon, the plumber/tech, did an amazing job. Super knowledgable, professional, helpful, and friendly. We had a leak and ended up needing to replace our water line to the house, which was not fun, but Simeon and his co-worker did an amazing job, and performed the work thoroughly but quickly (in 1 day). The company also gives a 5 year transferable warranty on the parts and labor, which is really great. Overall, one of the best plumbing experiences we've ever had, highly recommend this company! Update: We hired CP for a different job at our new place and they were amazing again. Victor was our tech this time, and he was excellent! He was such a pro, so knowledgeable and really friendly. Love that we found a reliable plumbing company with so many wonderful people on staff.
Hey Amanda, we’re so glad to hear this! Elisa, Leo, and Simeon will be happy to know their work made such a difference for you. Replacing a water line is never an easy situation, but I’m glad our team could handle it quickly and professionally. Thank you for trusting Chen Plumbing and for recommending us.
Chen Plumbing is outstanding. From major plumbing projects to small jobs and leaks; their work is fast and effective! I highly recommend them for your next plumbing project or problem.
Thank you Brian. We’re glad we could help and that the work met your expectations. Don’t hesitate to reach out next time something comes up!
Simon is a gentleman and great professional. We enjoyed our interaction with him as well as the team @ CHEN...
Thank you, James, for your kind words about Simon and our team; we appreciate your feedback and are glad you had a great experience!
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