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Serving the Metro Atlanta, GA Area

Based in Norcross, Chen Plumbing is able to offer our world-class affordable plumbing services to much of the metro Atlanta area, from Marietta to Duluth to Decatur. Don't see your community listed? Don't fret; call or text us and we'll see what we can do to help you out. We look forward to serving you!

Recent Jobs and Reviews

Rated 4.9 out of 5 stars based on 2000 customer reviews

Customers say: The overall sentiment is overwhelmingly positive, reflecting deep satisfaction and trust in the plumbing service. Customers consistently praise the technicians' professionalism, competence, and extensive knowledge, often noting how clearly and patiently problems and solutions were explained. Speed and reliability stand out as recurring strengths, with many reviewers highlighting punctual arrivals, quick responses, and efficient problem-solving, including accommodating after-hours and next-day requests. The friendly, courteous, and respectful demeanor of the staff comes up repeatedly, along with appreciation for their attention to detail, thoroughness, and tidiness, as work areas were often left clean. Many customers value the honest guidance and transparent options provided, which fosters a strong sense of confidence in the company. Loyalty is a notable theme, with several long-term customers describing multigenerational or decades-long relationships and expressing enthusiastic willingness to recommend the company and call on it again. Overall, the tone conveys gratitude, trust, and high regard for both the quality of the work and the exceptional customer service.

At a glance

Chen Plumbing has completed 1 job on November 4, 2026.

The 16 customer reviews shown here average 5.0 out of 5.

Recent work covers Atlanta, GA, Tucker, GA, Alpharetta, GA and Decatur, GA.

Job Locations and Reviews

Upon arrival, customer had a widespread faucet in the hallway bathroom, which was leaking from the hot handle once it was open. Told customer, We we can run a diagnostic fee of $161. 72 so we can see if we have a defective cartridge or just a handle itself. Once I turned the water off. I went ahead and removed the cartridge from the faucet and it was corroded also with the gasket seal. Informed customer that if we will replace the cartridge will need to reschedule so I can find parts for that specific delta faucet. Also recommended her if she would want to replace the faucet due to corrosion from the bottom of the pedestal stink and could potentially cause further issues once installing new cartridge in. Customer said she’d rather replace the widespread faucet and have us come back out to replace install new widespread faucet. once we come back to install, the widespread faucet will refurbish back the diagnostic fee of $161.72 towards her new faucet install. Also will need to properly
Upon arrival, customer had a widespread faucet in the hallway bathroom, which was leaking from the hot handle once it was open. Told customer, We we can run a diagnostic fee of $161. 72 so we can see if we have a defective cartridge or just a handle itself. Once I turned the water off. I went ahead and removed the cartridge from the faucet and it was corroded also with the gasket seal. Informed customer that if we will replace the cartridge will need to reschedule so I can find parts for that specific delta faucet. Also recommended her if she would want to replace the faucet due to corrosion from the bottom of the pedestal stink and could potentially cause further issues once installing new cartridge in. Customer said she’d rather replace the widespread faucet and have us come back out to replace install new widespread faucet. once we come back to install, the widespread faucet will refurbish back the diagnostic fee of $161.72 towards her new faucet install. Also will need to properly
Christian C.
Christian C. Checked in
Upon arrival, customer had a widespread faucet in the hallway bathroom, which was leaking from the hot handle once it was open. Told customer, We we can run a diagnostic fee of $161. 72 so we can see if we have a defective cartridge or just a handle itself. Once I turned the water off. I went ahead and removed the cartridge from the faucet and it was corroded also with the gasket seal. Informed customer that if we will replace the cartridge will need to reschedule so I can find parts for that specific delta faucet. Also recommended her if she would want to replace the faucet due to corrosion from the bottom of the pedestal stink and could potentially cause further issues once installing new cartridge in. Customer said she’d rather replace the widespread faucet and have us come back out to replace install new widespread faucet. once we come back to install, the widespread faucet will refurbish back the diagnostic fee of $161.72 towards her new faucet install. Also will need to properly
Atlanta, GA 30329
Review
Chen Plumbing is an excellent plumbing company. Three generations of our family have used Chen Plumbing. We have complete confidence in their work.
Nora - Atlanta, GA 30345
Review
We discovered a drip in our intake to the house on Sunday night at 8:30PM. We filled out their online form, heard back within 5 minutes, and two plumbers were here barely 12 hours later. They immediately diagnosed the problem, then also identified two follow-on problems to fix and one error made by the original builders of the home. They were here 5.5 hours and fixed all four issues fantastically. But what really sets them apart is that I casually mentioned a couple little things that have bothered me (a faucet that wasn't installed correctly, an outdoor spigot that leaks): they fixed those as well, without asking and without charging, just because.
David Joyner - Tucker, GA 30084
Response from Chen Plumbing:

Wow, thank you for sharing this! It means a lot to hear that our team could tackle everything so thoroughly and even go the extra mile for those little fixes. We always aim to leave things better than we found them, and it's awesome to know that effort made a difference for you. If anything else ever comes up, don’t hesitate to let us know!

Review
Friendly, organized, efficient. Also $400 cheaper than Costco.
Fan Ping - Atlanta, GA 30328
Response from Chen Plumbing:

Hey Fan, thank you for your awesome review!

Review
Hunter was a pleasure to work with. Please use Chen Plumbing for all your plumbing needs!
Chirag Tailor - Atlanta, GA 30318
Response from Chen Plumbing:

Thank you for sharing your experience! We’re glad Hunter made a positive impression. It’s great to know you’d choose Chen Plumbing, and we’re here whenever you need us again!

Review
Juan Diaz did an outstanding job. They correctly plumbed - in the dishwasher and installed it. He also recommended replacing the PVC pipe for my refrigerator water with a copper pipe. I highly recommend Juan and Chen Plumbing.
Peter Burg - Tucker, GA 30084
Response from Chen Plumbing:

Hey Peter, thank you for sharing your experience! We're glad Juan's expertise and recommendations made a positive difference with your installation. Your recommendation means a lot to us, and we’re grateful for the opportunity to help!

Review
Matt G - Atlanta, GA 30328
Response from Chen Plumbing:

Hey Matt, thank you for your 5-star review! We’re grateful for your feedback and look forward to seeing you again.

Review
Our plumber, Eric was thorough and detailed about what was causing our issues. He stayed until the job was complete, even leaving to get a better tool to fix the issue. He returned promptly and remedied the issue. Very pleased with his service.
Shiron Durr - Alpharetta, GA 30004
Response from Chen Plumbing:

Thank you, Shiron, for your kind words about Eric's thoroughness and dedication; we're glad to hear he was able to resolve your plumbing issues promptly.

Review
I LOVE CHEN PLUMBING!! Customer service is great and prices are fair. Its so easy to book appointments and make sure they work with your schedule.
Rebecca Entrekin - Atlanta, GA 30329
Response from Chen Plumbing:

Thank you, Rebecca!

Review
Kenzel Bryant - Tucker, GA 30084
Response from Chen Plumbing:

Thank you, Kenzel, for the 5-star review. We appreciate it!

Review
On a neighbor's recommendation we gave Chen a try. I was very impressed with the communication, customer service, and professionalism of the whole experience. I hope we don't need a plumber often, but Chen will be our first call when we do.
Whit Lanier - Atlanta, GA 30327
Response from Chen Plumbing:

Thank you, Whit, for your kind words and trusting us based on your neighbor's recommendation; we're glad to hear you had a great experience with our communication and service, and we'll be ready whenever you need us again!

Review
Rj Dadd - Atlanta, GA 30309
Response from Chen Plumbing:

Thank you, Rj, for your review!

Review
Chase and Logan were very nice, but the cost of your services was way beyond what we expected and, according to our research, a few hundred dollars higher than average.
Kevin Donovan - Decatur, GA 30030
Response from Chen Plumbing:

Thank you, Kevin, for review. We appreciate it!

Review
Good customer service. Hunter very personable and knowledgeable
David Skidmore - Tucker, GA 30084
Response from Chen Plumbing:

Thank you, David, for your kind words about our customer service and Hunter's personable and knowledgeable approach; we appreciate your feedback!

Review
I found Chen from Google ratings. I called for help at 11 AM on Friday. They booked me for Monday. When I said I had no hot water, they said they would try to find a team that could come in the afternoon. Emails kept me in touch when the found a team and dispatched it. By 5 PM the team arrived. They found and fixed the problem quickly. But since they could not understand why it had happened; they continued to work on the phone with the manufacturer to try to eliminate the possibility that it would recur. By the time they left, I was convinced that I was not just lucky. Rather I am confident that Chen Plumbing is a well-organized company who wants to give good service and succeeds in doing so.
Keith Manning - Alpharetta, GA 30004
Response from Chen Plumbing:

Thank you so much for sharing your detailed experience with Chen Plumbing. We’re happy to hear that you felt well taken care of and that our team could resolve your issue promptly. At Chen Plumbing, we strive to go above and beyond for our customers, ensuring not just a quick fix but also addressing potential future concerns. Your kind words about our organization and commitment to service mean a lot to us. We’ll make sure to share your feedback with the entire team—they’ll be so encouraged to know their efforts made such a positive impression. If you ever need assistance again, we’re always here to help!

Review
Excellent! Showed up on time. Advised exactly what they were going to do.
Carol Tims - Atlanta, GA 30345
Response from Chen Plumbing:

Thank you, Carol! We appreciate your feedback and are glad everything went smoothly. Your satisfaction means a lot to us.

Review
Chen Plumbing, and Eric Turner in particular, did an outstanding job installing our new tankless water heater. He answered all my questions thoroughly and addressed all my concerns. The price was reasonable too!
Erin Graves - Atlanta, GA 30316
Response from Chen Plumbing:

Thank you, Erin, for your wonderful feedback! We're glad to hear that Eric was able to assist you effectively and that you're pleased with your new tankless water heater. Your satisfaction means a lot to us!

Areas We Serve