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Serving the Metro Atlanta, GA Area

Based in Norcross, Chen Plumbing is able to offer our world-class affordable plumbing services to much of the metro Atlanta area, from Marietta to Duluth to Decatur. Don't see your community listed? Don't fret; call or text us and we'll see what we can do to help you out. We look forward to serving you!

Recent Jobs and Reviews

Rated 4.9 out of 5 stars based on 1999 customer reviews

Customers say: The overall sentiment is overwhelmingly positive, reflecting deep satisfaction and trust in the plumbing service. Customers consistently praise the technicians' professionalism, competence, and extensive knowledge, often noting how clearly and patiently problems and solutions were explained. Speed and reliability stand out as recurring strengths, with many reviewers highlighting punctual arrivals, quick responses, and efficient problem-solving, including accommodating after-hours and next-day requests. The friendly, courteous, and respectful demeanor of the staff comes up repeatedly, along with appreciation for their attention to detail, thoroughness, and tidiness, as work areas were often left clean. Many customers value the honest guidance and transparent options provided, which fosters a strong sense of confidence in the company. Loyalty is a notable theme, with several long-term customers describing multigenerational or decades-long relationships and expressing enthusiastic willingness to recommend the company and call on it again. Overall, the tone conveys gratitude, trust, and high regard for both the quality of the work and the exceptional customer service.

At a glance

Chen Plumbing has completed 1 job on November 5, 2026.

The 16 customer reviews shown here average 5.0 out of 5.

Recent work covers Atlanta, GA, Norcross, GA, Alpharetta, GA, Cumming, GA and Decatur, GA.

Job Locations and Reviews

Upon arrival, the customer stated that they were experiencing a lack of hot water throughout the home. After performing an evaluation of the existing water heater, discovered that the unit was actively leaking from the base of the tank. Based on the location of the leak and the condition of the existing water heater, determined that the tank had failed and that the leak could not be corrected through a standard repair. Explained to the customer that replacement of the water heater would be necessary to restore reliable hot-water service and prevent further water leakage. Provided the customer with an estimate to remove and replace the existing 47-gallon low-boy electric water heater. The proposed replacement included installation of a new 47-gallon low-boy electric water heater, a new drain pan to help contain potential future leaks, and a new thermal expansion tank to accommodate thermal expansion within the plumbing system and help protect the water heater and associated piping. Re
Upon arrival, the customer stated that they were experiencing a lack of hot water throughout the home. After performing an evaluation of the existing water heater, discovered that the unit was actively leaking from the base of the tank. Based on the location of the leak and the condition of the existing water heater, determined that the tank had failed and that the leak could not be corrected through a standard repair. Explained to the customer that replacement of the water heater would be necessary to restore reliable hot-water service and prevent further water leakage. Provided the customer with an estimate to remove and replace the existing 47-gallon low-boy electric water heater. The proposed replacement included installation of a new 47-gallon low-boy electric water heater, a new drain pan to help contain potential future leaks, and a new thermal expansion tank to accommodate thermal expansion within the plumbing system and help protect the water heater and associated piping. Re
Logan L.
Logan L. Checked in
Upon arrival, the customer stated that they were experiencing a lack of hot water throughout the home. After performing an evaluation of the existing water heater, discovered that the unit was actively leaking from the base of the tank. Based on the location of the leak and the condition of the existing water heater, determined that the tank had failed and that the leak could not be corrected through a standard repair. Explained to the customer that replacement of the water heater would be necessary to restore reliable hot-water service and prevent further water leakage. Provided the customer with an estimate to remove and replace the existing 47-gallon low-boy electric water heater. The proposed replacement included installation of a new 47-gallon low-boy electric water heater, a new drain pan to help contain potential future leaks, and a new thermal expansion tank to accommodate thermal expansion within the plumbing system and help protect the water heater and associated piping. Re
Atlanta, GA 30314
Review
I had one toilet that wouldn’t stop running and another that wouldn’t fill up . Seth was great and solved both problems with no problem . I also had a leaky valve replaced . I am now flushing all day long and loving that sweet sound of toilet water
Scott - Atlanta, GA 30328
Review
Anthony was on time, personable, took time to explain ideas and options and the final product looked clean. For the work done and time at our house, a fair price
GaTech Grad - Atlanta, GA 30328
Response from Chen Plumbing:

Thank you, Gatech! We're glad to hear that Anthony provided you with great service and that you were satisfied with the final product. We appreciate your feedback and look forward to serving you again!

Review
Amazing service. Always there when you need them
Armando herrera - Atlanta, GA 30316
Response from Chen Plumbing:

Thank you, Armando! We're glad to hear you had a great experience and appreciate your recognition of our team's support.

Review
Very knowledgeable and detailed oriented
Madhu Kamdar - Lilburn, GA 30047
Response from Chen Plumbing:

Thank you, Madhu! We appreciate your kind words about our team's knowledge and attention to detail. Your feedback means a lot to us!

Review
Excellent!!!! Braulio is very knowledgeable and experienced at his profession.
Michele White - Atlanta, GA 30327
Response from Chen Plumbing:

Thank you, Michele! We appreciate your kind words about Braulio and are glad to hear about your positive experience.

Review
Justin Walker - Cumming, GA 30028
Response from Chen Plumbing:

Thank you, Justin, for taking the time to leave a review! Your feedback is appreciated, and we hope to hear more from you in the future.

Review
Cody very friendly and efficient.
barry rardeen - Norcross, GA 30071
Response from Chen Plumbing:

Thank you, Barry! We're glad to hear that Cody made a positive impression with his friendly and efficient service. Your feedback is greatly appreciated!

Review
portia johnson - Smyrna, GA 30080
Response from Chen Plumbing:

Thank you, Portia, for taking the time to leave a review. We appreciate your support!

Review
alex was great in helping us and went above and beyond
huyen - Norcross, GA 30093
Response from Chen Plumbing:

Thank you, Huyen! We appreciate your kind words about Alex and are glad to hear he provided excellent support. Your feedback means a lot to us!

Review
N/A
Kala P Waran - Decatur, GA 30030
Response from Chen Plumbing:

Thank you, Kala, for your feedback. We appreciate your support!

Review
Heather Duggan - Atlanta, GA 30350
Response from Chen Plumbing:

Thank you, Heather, for taking the time to leave a review. We appreciate your support!

Review
Shane was personable and extremely helpful in explaining things. I appreciated his insight and will be considering Chen plumbing for my leak repair.
Ed O'Dea - Alpharetta, GA 30022
Response from Chen Plumbing:

Thank you, Ed! We're glad to hear that Shane provided helpful insights. We appreciate your consideration of Chen Plumbing for your leak repair needs.

Review
Chen plumbing is great. they went over and above.
Kapil Gandhi - Doraville, GA 30340
Response from Chen Plumbing:

Thank you, Kapil! We truly appreciate your kind words and are glad to hear that Chen Plumbing exceeded your expectations.

Review
Michael Klepinger - Atlanta, GA 30307
Response from Chen Plumbing:

Thank you, Michael, for your review. We appreciate your feedback!

Review
Great service, same day service.
Mike Edwards - Tucker, GA 30084
Response from Chen Plumbing:

Thank you, Mike! We're glad you had a great experience with our same-day service. Your satisfaction means a lot to us!

Review
I don't think I've ever been more satisfied! The level of professionalism, kindness, and expertise is top notch. I'm a customer for life! Could not recommend any more.
Kristin Fry - Atlanta, GA 30306
Response from Chen Plumbing:

Thank you, Kristin! We truly appreciate your kind words and are so glad to hear about your positive experience. Your support means a lot to us!

Areas We Serve