Serving the Metro Atlanta, GA Area
Based in Norcross, Chen Plumbing is able to offer our world-class affordable plumbing services to much of the metro Atlanta area, from Marietta to Duluth to Decatur. Don't see your community listed? Don't fret; call or text us and we'll see what we can do to help you out. We look forward to serving you!
Recent Jobs and Reviews
Customers say: The overall sentiment is overwhelmingly positive, reflecting deep satisfaction and trust in the plumbing service. Customers consistently praise the technicians' professionalism, competence, and extensive knowledge, often noting how clearly and patiently problems and solutions were explained. Speed and reliability stand out as recurring strengths, with many reviewers highlighting punctual arrivals, quick responses, and efficient problem-solving, including accommodating after-hours and next-day requests. The friendly, courteous, and respectful demeanor of the staff comes up repeatedly, along with appreciation for their attention to detail, thoroughness, and tidiness, as work areas were often left clean. Many customers value the honest guidance and transparent options provided, which fosters a strong sense of confidence in the company. Loyalty is a notable theme, with several long-term customers describing multigenerational or decades-long relationships and expressing enthusiastic willingness to recommend the company and call on it again. Overall, the tone conveys gratitude, trust, and high regard for both the quality of the work and the exceptional customer service.
At a glance
Chen Plumbing has completed 1 job on November 4, 2026.
The 16 customer reviews shown here average 5.0 out of 5.
Recent work covers Atlanta, GA, Decatur, GA, Norcross, GA, Avondale Estates, GA and Lawrenceville, GA.
Job Locations and Reviews
Upon arrival customer’s kitchen sink completely stopped up. After reviewing work, gave options for repair. Once approved, began clearing drain with small machine. After running machine 10-15ft was able to clear line. Pulled back machine then ran water to check for leaks and proper drainage function. Also explained warranty to customer.
Tim was knowledgable, efficient, and pleasant. So easy to work with and I’m very happy with all of our repairs.
First time using Chen Plumbing and it was an excellent experience. From the fact that they worked me in same day, had professional to a follow up call to ensure the service met our needs, a really pleasant experience. Will definitely call on the again.
Tricia, thank you for sharing your positive experience with us! We appreciate your kind words and are glad we could provide you with excellent service. Thank you for mentioning our team's professionalism and follow-up. We look forward to assisting you again in the future.
Great service and communication. Juan went above and beyond and adapted to the changes I threw at him with grace and efficiency. There was a very minor timing/scheduling issue but I will take a small wrinkle like that any day for the great service. Definitely going to use again.
Jason, we appreciate your kind words and feedback. We're glad Juan was able to exceed your expectations and accommodate your needs smoothly. Looking forward to assisting you again!
Technician was friendly, on time and explained the issue. Didn't try to hard sell a expensive solution. Got us back up and running and suggested a solution for future issues. Have used Chin Plumbing before and will keep using them. Fair pricing, quick and quality work!
Jeff, we appreciate your continued support and trust in Chen Plumbing. Thank you for highlighting our technician's friendly and informative service. We're glad we could help you quickly and at a fair price. We look forward to assisting you with any future plumbing needs!
Cody and Josh helped us with a bathroom leak and water heater problem. Codys explanations were understandable and thorough. We would highly recommend Tim Chen plumbing to anyone needing plumbing services.
Thank you for recommending us, Sarah! We're glad they could assist you with your plumbing issues.
Cody was one of the best contractors I've ever had. He took the time to understand the situation and what we had tried so far, explained what he was going to do and why, did not seem hurried or put off by our questions. Very pleasant to talk to, and even enjoyed meeting our dogs.
Glen, we truly appreciate your kind words and are glad to hear about your positive experience with Cody! Thank you for sharing your feedback.
Sept '24: Chen Plumbing is very professional and prompt in responses. Cody is awesome!...honest, fair and insightful. Oct '24: Eric is a blast. He's like a Renaissance man who does plumbing. Definitely working with this team again! Oct '25: Simon was great!...very friendly, professional and easily resolved my toilet issue. Definitely calling Chen Plumbing again!
Thank you for your kind words, Frank! We're glad to hear that Cody provided you with excellent service. We appreciate your support and look forward to assisting you in the future!
I contacted Chen Plumbing based on recommendations I had read on local social media. I was extremely pleased with Eric Turners expertise and thoroughness. He went the extra mile to make sure that the job had the correct parts, and that all was up to code. He explained everything thoroughly, and cleaned up the work area. Very pleased!
Pat, we are so grateful for your kind words! We're thrilled to hear that Eric provided such excellent service and took care of everything for you. Thank you for choosing Chen Plumbing!
Juan did a project at our house today and was fantastic! He called in advance, showed up when he said he would, and explained everything to us and was just super friendly and knowledgeable. We love Tim Chen plumbing and Juan was fantastic!
Thank you for your kind words, Greg! We appreciate your support and are glad to hear that Juan provided such excellent service.
I had a great experience with Cody for a pipe repair. He arrived right on schedule, was professional, and very knowledgeable. What stood out was his honesty; he provided an upfront estimate and later adjusted it down when the repair didn't require as much work as anticipated, which is rare in my experience. Highly recommended for trustworthy and efficient service.
Thank you for recognizing Cody's professionalism, knowledge, and honesty; we truly appreciate your recommendation!
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