Serving the Metro Atlanta, GA Area
Based in Norcross, Chen Plumbing is able to offer our world-class affordable plumbing services to much of the metro Atlanta area, from Marietta to Duluth to Decatur. Don't see your community listed? Don't fret; call or text us and we'll see what we can do to help you out. We look forward to serving you!
Recent Jobs and Reviews
Customers say: The overall sentiment is overwhelmingly positive, reflecting deep satisfaction and trust in the plumbing service. Customers consistently praise the technicians' professionalism, competence, and extensive knowledge, often noting how clearly and patiently problems and solutions were explained. Speed and reliability stand out as recurring strengths, with many reviewers highlighting punctual arrivals, quick responses, and efficient problem-solving, including accommodating after-hours and next-day requests. The friendly, courteous, and respectful demeanor of the staff comes up repeatedly, along with appreciation for their attention to detail, thoroughness, and tidiness, as work areas were often left clean. Many customers value the honest guidance and transparent options provided, which fosters a strong sense of confidence in the company. Loyalty is a notable theme, with several long-term customers describing multigenerational or decades-long relationships and expressing enthusiastic willingness to recommend the company and call on it again. Overall, the tone conveys gratitude, trust, and high regard for both the quality of the work and the exceptional customer service.
At a glance
Chen Plumbing has completed 1 job on November 3, 2026.
The 16 customer reviews shown here average 5.0 out of 5.
Recent work covers Atlanta, GA, Duluth, GA, Norcross, GA, Tucker, GA and Johns Creek, GA.
Job Locations and Reviews
Upon arrival, I inspected the sink that had reportedly overflowed, resulting in water getting behind and around the cabinets. After performing an inspection, I was unable to identify any plumbing-related issues requiring repair or replacement at this time. The overflow appears to have occurred because the faucet was left running while the sink was stopped up, causing water to rise above the sink and spill over onto the surrounding cabinets. Water also entered the cabinet below the sink and may have reached the flooring. I recommended that the homeowner contact a water mitigation company to perform a further inspection and assess the extent of the water damage, as water mitigation is outside the scope of our services. I referred the homeowner to Provision for further evaluation and assistance. They will be handling the matter moving forward. Additionally, I checked the home’s water pressure, and the readings were within the normal range. I also inspected the tankless water heater and
It’s obvious he’s been doing this for as long as he has. From start to finish he communicated, educated and reasoned with me related to my plumbing issues. He’s going to tell you the quick fix and the final fix both with pricing that makes sense. Ask for Cody, he’s worth it.
We had a water leak outside within a couple feet of the the water meter. Elisa at Chen Plumbing promptly answered the call late Monday afternoon. She was professional and clearly relayed to us what to expect. There is no dispatch fee (which was a plus) and they provide a free estimate. Matthew came out the next morning and assessed the situation, provided us with an estimate, and we decided to go with Chen Plumbing. After a short dig, Matthew quickly found the leak, which was mainly caused by what the builder used during the original install about 9 years ago. The problem was corrected and we are all pleased. We very much enjoyed the conversations we had with Matthew while he was out here!! He was patient and answered our questions with pleasure. Thank you again to everyone at Chen Plumbing!
Thank you for sharing your experience with us, Eddie! We're glad to hear that Elisa and Matthew provided you with exceptional service and resolved the issue efficiently. We appreciate your kind words and look forward to serving you again in the future.
Almost immediate service! Quick, thorough, informative, professional and excellent customer service. Highly recommend!
Thank you for your kind words, Yussie Jupiter! We appreciate your recommendation and are glad to hear that you were satisfied with our service!
Eric was professional, courteous and on time. He explained the process to repair the plumbing issues and discussed the cost for the repairs before completing the work. I would definitely hire him again for any plumbing concerns.
Thank you for your kind words, Patti! We appreciate your feedback and look forward to assisting you with any future plumbing needs.
Juan did a great job replacing the water heater in a tight space. Provided useful information about the water heater. Reasonable quote and very professional.
Thank you for sharing your experience, Nishan! We're glad to hear that Juan could help you with your water heater replacement and provide useful information. We appreciate your feedback!
Had another great experience with Chen's plumbing today. Max did a fabulous job explaining his work, what the issues were and how he would address them Except for time getting a few parts, everything was done quickly and professionally. And the two toilets are back to perfect working order. Max also cleaned up so well that I would have had a hard time knowing he was there if I hadn't seen the tank parts laid out carefully on the floor just 30 minutes before. This is my 3rd time using Chen's Plumbing. I will call them again if the need arises and will recommend them to family and friends
Thank you for your continued trust in Chen's Plumbing, John! We appreciate your loyalty and are glad to hear about your positive experience with Max. We look forward to assisting you again in the future.
Max from Chen Plumbing was fantastic. A few years ago, they came out to quote running a gas line for a pool heater and pointed out that I already had one, saving me from paying $600 quoted by another company. This time, I actually needed their services. They were prompt on the initial visit, offered a fair price, and completed the job on time. After jackhammering a concrete pad, they realized the work was less extensive than anticipated and charged me less than the agreed amount. I hope I won't need their services again, but if I do, they will be my only call.
Donald, we appreciate your detailed feedback and are glad to hear about your positive experience with Max and our team. Thank you for choosing Chen Plumbing, and we're delighted that we could provide you with excellent service.
Dawson and James did a great job running a new supply line into our basement after the original burst. Dawson went out of his way to keep us safe in the future by adding a more accessible shut off valve and putting a sleeve over the new line due to the proximity to the sewage pipe. He offered a reasonable quote and performed the fix immediately.
Thank you for sharing your experience, Michael! We're glad Dawson’s team could assist you promptly and ensure your safety for the future. We appreciate your kind words!
Friendly and punctual. Patient with troubleshooting my industrial stove to make sure work was done safely. Even gave me some tips regarding my health in terms of things gas can emit. Offered honest suggestions for my home unrelated to todays work! Would definitely reach out to Chen Plumbing and Eric for future needs as a homeowner!
Thank you for sharing your positive experience, Ayana! We appreciate your feedback and look forward to assisting you with any future plumbing needs as a homeowner!
Eric was very professional and courteous. He cleared up our plumbing issue with 45 minutes and made sure everything was working before he left. I would definitely call Chen Plumbing again. I would ask for Eric again. Thanks guys.
Thank you for your kind words, Rico! We appreciate your feedback and we're glad Eric was able to help you promptly. Looking forward to assisting you again in the future.
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