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Serving the Metro Atlanta, GA Area

Based in Norcross, Chen Plumbing is able to offer our world-class affordable plumbing services to much of the metro Atlanta area, from Marietta to Duluth to Decatur. Don't see your community listed? Don't fret; call or text us and we'll see what we can do to help you out. We look forward to serving you!

Recent Jobs and Reviews

Rated 4.9 out of 5 stars based on 2003 customer reviews

Customers say: The overall sentiment is overwhelmingly positive, reflecting deep satisfaction and trust in the plumbing service. Customers consistently praise the technicians' professionalism, competence, and extensive knowledge, often noting how clearly and patiently problems and solutions were explained. Speed and reliability stand out as recurring strengths, with many reviewers highlighting punctual arrivals, quick responses, and efficient problem-solving, including accommodating after-hours and next-day requests. The friendly, courteous, and respectful demeanor of the staff comes up repeatedly, along with appreciation for their attention to detail, thoroughness, and tidiness, as work areas were often left clean. Many customers value the honest guidance and transparent options provided, which fosters a strong sense of confidence in the company. Loyalty is a notable theme, with several long-term customers describing multigenerational or decades-long relationships and expressing enthusiastic willingness to recommend the company and call on it again. Overall, the tone conveys gratitude, trust, and high regard for both the quality of the work and the exceptional customer service.

At a glance

Chen Plumbing has completed 1 job on November 4, 2026.

The 16 customer reviews shown here average 5.0 out of 5.

Recent work covers Atlanta, GA, Stone Mountain, GA, Decatur, GA, Dacula, GA and Duluth, GA.

Job Locations and Reviews

Responded to the property to investigate the customers concern regarding an unusual high water bill. Customer stated that painters had recently been working inside the home and using water while completing painted related work upon inspection. The home was equipped with a flow by Moen smart water monitoring system, which had repeatedly triggered an automatic water shut off due to detected water usage. Customer adjusted the system water usage to help prevent unnecessary shut offs during normal household water consumption. Also inspected two running toilets located in the upstairs bathroom. Checked the homes water pressure to verify safe operating conditions. Pressure was at 50 psi which is within the recommended operating range. Further inspection revealed that both toilet flappers appeared to be defective, and the flush chains were becoming caught in the flappers, preventing the toilets from sealing properly. Informed the customer of the findings and recommended replacing both flappers
Responded to the property to investigate the customers concern regarding an unusual high water bill. Customer stated that painters had recently been working inside the home and using water while completing painted related work upon inspection. The home was equipped with a flow by Moen smart water monitoring system, which had repeatedly triggered an automatic water shut off due to detected water usage. Customer adjusted the system water usage to help prevent unnecessary shut offs during normal household water consumption. Also inspected two running toilets located in the upstairs bathroom. Checked the homes water pressure to verify safe operating conditions. Pressure was at 50 psi which is within the recommended operating range. Further inspection revealed that both toilet flappers appeared to be defective, and the flush chains were becoming caught in the flappers, preventing the toilets from sealing properly. Informed the customer of the findings and recommended replacing both flappers
Christian C.
Christian C. Checked in
Responded to the property to investigate the customers concern regarding an unusual high water bill. Customer stated that painters had recently been working inside the home and using water while completing painted related work upon inspection. The home was equipped with a flow by Moen smart water monitoring system, which had repeatedly triggered an automatic water shut off due to detected water usage. Customer adjusted the system water usage to help prevent unnecessary shut offs during normal household water consumption. Also inspected two running toilets located in the upstairs bathroom. Checked the homes water pressure to verify safe operating conditions. Pressure was at 50 psi which is within the recommended operating range. Further inspection revealed that both toilet flappers appeared to be defective, and the flush chains were becoming caught in the flappers, preventing the toilets from sealing properly. Informed the customer of the findings and recommended replacing both flappers
Atlanta, GA 30327
Review
Very professional and knowledgeable
Lorenzo - Dacula, GA 30019
Review
Joe Mo - Decatur, GA 30032
Response from Chen Plumbing:

Thank you Joe!

Review
Professional and thorough service. Prompt scheduling. Presented us with several options.
Patricia Lloyd - Atlanta, GA 30341
Response from Chen Plumbing:

Thank you Patricia!

Review
Dean Spik - Stone Mountain, GA 30087
Response from Chen Plumbing:

Thanks Dean!

Review
They were very nice! They knew what they were talking about when it came down to getting my kitchen sink pipes fixed. They were honest, kind, quick and efficient! I keep saying They. His name is Eric!!
Kenya Baccus - Atlanta, GA 30310
Response from Chen Plumbing:

Thank you Kenya!😊

Review
Dawson was a total pro. Friendly, knowledgeable, capable. He arrived on time, explained his process, and replaced my utility room valves before my family realized the water was off. This is my second experience with Chen Plumbing, and they will be my first choice for my next plumbing issue.
Edward Boudreaux - Norcross, GA 30071
Response from Chen Plumbing:

Thank you Edward! We appreciate it😊

Review
Cody & Matt & Josh were nothing short of spectacular. Appreciate their sharp skills. Highly recommend this company. Update: Just had another appt for a completely unrelated issue, and once again, Cody showed the utmost in professionalism- that I really really appreciate. Mike M
Michael Migliore - Duluth, GA 30097
Response from Chen Plumbing:

Thank you Michael! We appreciate it.

Review
Great job as usual. Thank you!
G D - Decatur, GA 30030
Response from Chen Plumbing:

Thank you!

Review
Excellent service. Through and honest. Well organized company with great customer service
Jonathan Ng - Johns Creek, GA 30022
Response from Chen Plumbing:

Thank you Jonathan!

Review
Great service. Great explanation of what were the options and a clear explanation of the prices. Couldnt ask for a better company or representative. Eric was great!
Robert Silvia - Atlanta, GA 30306
Response from Chen Plumbing:

We appreciate it Robert!

Review
Alan Moise - Smyrna, GA 30080
Response from Chen Plumbing:

Thank you Alan!

Review
Charlie “Neal” Morris - Atlanta, GA 30316
Response from Chen Plumbing:

Thank you Charlie!

Review
We had an emergency and our our lawn was being flooded. Cody came out within the hour! He treated our property as if it were his own and was able to save our newly planted sod. We are so very grateful for this five star service.
Kimberly Frantz - Stone Mountain, GA 30087
Response from Chen Plumbing:

Thank you Kimberly! We appreciate it.

Review
I have worked with Tim Chen Plumbing for over 5 years as an Facility Manager. They have done work at my resident and I highly recommend this company.
Troy Davis - Stone Mountain, GA 30088
Response from Chen Plumbing:

Thank you Troy! We appreciate you.

Review
Zanir Malani - Atlanta, GA 30312
Response from Chen Plumbing:

Thanks Zanir!

Review
Dawson was timely, knowledgeable, professional, and friendly. The price of services was very fair and reasonable.
James Vallance - Lawrenceville, GA 30043
Response from Chen Plumbing:

Thank you James!

Areas We Serve